Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,085 reviews

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39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Rooftop with sunset sea views - Sizzle Restaurant & Bar and Tambu 'tented' Indian Restaurant.

  • Indulge at Jivana Spa with massage, spa treatments and complimentary wellness activities.

  • Enjoy relaxation at three themed pools, each with Chiva Swim-up Bar in a tranquil atmosphere.

  • Nearby three of world's top beaches - Freedom Beach, Paradise Beach & Patong Beach nightlife.

  • Indulge in a unique drink experience with MyGlass package & for little ones MyKids package.

Our accommodation(s)

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Hotel location

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 PHUKET
Thailand

GPS:7.881189, 98.278166

Telephone
Fax +66 76 681 682

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,085 reviews

TripAdvisor Rating  4.7/5  4,502 reviews

Certificate of excellence 2024

Patronising management.

TripAdvisor rating 2.0/5

Andrew C TripAdvisor review

Stayed here for 10 nights 11th Dec- 21st December. Arrived to a large Christmas party ongoing and ultra excessive Christmas decorations which actually included complete encapsulation of handrails to the stairs! Handrails serve a purpose!!!!!! I notified the management via email and received a patronising apology including how "grateful they were for our understanding"? Jingle bells and the rest of commercial rubbish are piped to every corner of the resort gardens and repetitively playing from dawn till after midnight including in the breakfast hall, there's no escape. We raised the issue on numerous occasions with staff but there was absolutely no one listening or concession to their intent " we will make every effort to ensure your stay is as calm and restful" Simply patronising nonsense. On the seventh day I snapped, simply couldn't take anymore (not calm or restful) which surprisingly got a response by persons knocking on the door (when we out), notes under the door etc. This was clearly in response to our notice inclusion we would now be highlighting the matter on Trip advisor review, funny that????? Nothing changed, I had a conversation with someone on the front desk on checking out but it was clear all the apologies and proposals are empty and have no respect for the individual. We had travelled along distance and at great cost to experience a Thai cultured holiday and whilst we expect and tolerate a token presence of the season this was above and beyond. It is particularly surprising the majority of the clientele are of Indian/Asian origin, its a Buddhist country with only I'd say 10% Europeans the environment created is completely inappropriate? On other matters: Do not consider this hotel if you have any mobility disability from our room to the main food hall had 128 steps, a further 15 to the main pool and around 30 up to the reception, lifts are not available other than from our room level except to reception. You could be doing 400-500 steps a day, no need for the Gym! Breakfast: The bacon is like a dog chew, sausages of all varieties are disgusting and the mushrooms are like slimy leather! Entertainment: There isn't any other than a fire show once a week which is everywhere? Food: Options are the Michelin listed restaurants on the top floor and the Vista (main food hall). The former are like all Michelin restaurants we have visited worldwide and are over rated and over priced. Considering the main food hall is busy in the morning there appeared to be only a hand full of people using it at night, so assume customers were out for the evening? first time we ate there my wife spent the next two days in bed with Diarrhoea, may be just a coincidence? Bar: There isn't one other than that shared by the restaurants on the top floor? never busy, no atmosphere. There are two "Happy Hours" a day at the pool bars although you wouldn't know it unless you ask or see the encapsulated signs on the bars they also can't resist charging 25% the second drink whereas it's generally free elsewhere? Beer: Local usual Singha or Chang. 180 Bhat for 300ml. At 41B/Pound that equates to around £4.40/half - £8.80 a pint! Mini bar in room - Small bottle of Jack Daniels 2000B- £48***** Buy from the 7/11 Supermarket down the road. Large beer around 50B. To finish on a positive note the staff, as with all locations were exceptional, friendly and helpful and would thank them for their efforts, seems the management could take a lesson from them and remove their heads from up their backsides.

Dear Andrew, Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that certain aspects of your experience did not align with your expectations, particularly regarding the festive atmosphere and the sense of calm you were hoping to enjoy. During the holiday season, we aim to create a celebratory environment for our guests; however, we fully understand that preferences differ, and we are sorry that this impacted your overall comfort. Your comments regarding communication, accessibility due to our hillside layout, and dining experiences have been carefully noted and shared with our management team for further review and improvement. We truly appreciate your kind recognition of our staff, whose genuine warmth and dedication remain one of our greatest strengths. Your feedback is valuable to us, as it helps guide us in enhancing the guest experience for all future visitors. Thank you once again for sharing your thoughts, and we wish you all the best in your future travels. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Oasis of relaxation just outside Patong

TripAdvisor rating 5.0/5

WeekendSeekers TripAdvisor review

We stayed here for a week over Christmas as a couple and loved the hotel, the service and the location. The hotel is slightly outside Patong (10-15 minute taxi ride for 250baht) and this means you can easily enjoy everything in Patong while still being secluded from the noise and hectic life. Our room was spacious and nice and had everything we needed. We loved the fact that there were three pools but mainly used the adults only one. Stunning views from the restaurant and bar as well as a very good breakfast buffet and good food at the restaurants added to the positive experience. Is there anything they can do better? Well, the gym was okay but could do with more and more modern machines. Moreover, it was a bit noisy in the mornings when they made up other rooms. But these are complaints on a very high level. We will definitely try to come back for a bit longer…

Dear Valued Guest, Thank you very much for sharing your wonderful review and for choosing to spend your Christmas holiday with us. We are delighted to hear that you enjoyed the resort’s peaceful location, spacious room, service, pools, and the stunning views from our restaurants and bars. It is especially pleasing to know that our adults-only pool and dining experiences contributed positively to your stay. We also appreciate your constructive comments regarding the gym facilities and morning noise, which have been noted and shared with our team as part of our ongoing efforts to enhance guest comfort. Your kind words and balanced feedback are truly valued, and we are delighted to know that you are considering returning for a longer stay in the future. We would be honored to welcome you back again. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

تجربه جدا جميله

TripAdvisor rating 5.0/5

Bassam a TripAdvisor review

اجمل تجربة في المطعم كانت السيد جولدي كان متعاون جدا وودود ولا يتأخر ابد في المساعدة The best experience at the restaurant was with Mr. Goldie; he was very helpful and friendly and never hesitated to assist.

Dear Bassama, Thank you very much for sharing your feedback. We are delighted to know that you had a very pleasant experience with us. Your kind recognition of Mr. Goldie for his helpfulness and friendly service at the restaurant is truly appreciated and will be shared with him. We look forward to welcoming you back for another enjoyable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Customer review rating 4.0/5

Shek H. S. W. Couples - Confirmed reviews ALL

We book the Hideaway Suite, which is the best room available in the hotel, for the private pool. The hotel is just as beautiful as we imagined, and the room is gorgeous. The staff are extremely helpful. The spa is a MUST TRY, the experience was heavenly. We also tried the Michelin recommended Indian Restaurant Tambu, and the food was also amazing. As an ALL platinum member, we were entitled to enjoy lounge access. But since there is no lounge in the hotel, the hotel very kindly offered extra drink vouchers for our consumption during our stay, which is very thoughtful. Some areas of improvement: - No temperature control on the pool water, quite cold indeed. - There are always a few mosquitoes lingering inside our room and could somewhat be quite disturbing during our sleep. - When calling for a buggy, the staff would not knock on your room to tell you they have arrived. Instead you need to stand outside your room to stand by for the buggy.

Dear Mr. W., Thank you for sharing your feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are delighted to hear that you enjoyed the Hideaway Suite, private pool, spa experience, and our dining offerings. At the same time, we sincerely regret any inconvenience you experienced during your stay. Please be assured that your comments have been shared with our team to help us continually improve our service. We greatly appreciate your feedback and look forward to welcoming you back for another exceptional experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

Amazing Stay & Experience, Shout out to Kiran!!

TripAdvisor rating 5.0/5

Jose A TripAdvisor review

During my stay at Avista Hideaway Resort & Spa, I had an exceptional experience thanks to Kiran, one of the bartenders. From the very first visit, Kiran stood out for his professionalism, warm personality, and genuine passion for what he does. The drinks were consistently excellent—perfectly balanced, beautifully presented, and always tailored to my preferences. Kiran took the time to recommend cocktails and made each visit to the bar enjoyable and memorable. His attention to detail and friendly service truly elevated the entire experience. Kiran is a true asset to the resort and a big reason why my stay was so enjoyable. If you’re visiting Avista Hideaway, make sure to stop by the bar and let Kiran take care of you—you won’t be disappointed!

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your stay at Avista Hideaway Phuket Patong - MGallery. We are thrilled to hear that Kiran made your visits to the bar so enjoyable with his professionalism, attentiveness, and personalized service. Your recognition of his efforts is truly appreciated and will be shared with him and our team. We look forward to welcoming you back for another exceptional experience. Warm regards, Avista Hideaway Phuket Patong - MGallery Team

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