Dear Syamsudin, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our location and the beautiful views at Novotel Bali Ubud Resort. We truly appreciate your kind words and look forward to welcoming you back for another relaxing and enjoyable stay with us. Warm regards, The Novotel Bali Ubud Resort Team

Dear A., Thank you for sharing your feedback with us. We sincerely apologize that your experience at Novotel Bali Ubud Resort did not meet your expectations, especially as a valued ALL Diamond member. We regret that our restaurant offerings, food quality, spa experience, and service warmth fell short of the standards you rightfully expected. Your comments are important to us, and we will share them with the relevant teams to identify areas for improvement and enhance the overall guest experience. We truly appreciate your loyalty and the opportunity to learn from your feedback. We hope to have the chance to welcome you back and provide you with a more satisfying and memorable stay that better reflects our commitment to hospitality. Warm regards, The Novotel Bali Ubud Resort Team

Dear Vikram, Thank you for your wonderful review and for sharing such kind words about your experience at Novotel Bali Ubud Resort. We are delighted to know that you enjoyed our location, facilities, and exceptional hospitality. It is especially rewarding to hear that the warmth, care, and attention to detail from our team made you and your family feel welcome and contributed to such a memorable stay. Your appreciation means a great deal to our entire team and motivates us to continue creating meaningful and enjoyable experiences for our guests. Thank you once again for choosing Novotel Bali Ubud Resort. We look forward to welcoming you and your family back for another wonderful stay filled with special memories. Warm regards, The Novotel Bali Ubud Resort Team

Dear Luke, Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Bali Ubud Resort. We are pleased to know that you enjoyed the beautiful views from our pool and appreciated the service provided by our team, particularly Azriel. We will be delighted to share your kind recognition with him. At the same time, we sincerely appreciate your constructive comments regarding pool shade, shuttle frequency, food and beverage value, promotional conditions, and the availability of activities throughout the day. We understand how these aspects contribute to the overall guest experience, and we regret that certain elements of your stay did not fully meet your expectations. Your suggestions regarding additional shaded areas by the pool, more convenient shuttle schedules, and a wider variety of activities in the afternoon and evening are valuable to us. We will share your feedback with the relevant teams for review and consideration as we continue working to enhance our facilities and services. Thank you once again for your honest feedback. We truly value your insights and hope to have the opportunity to welcome you back for a more enjoyable and fulfilling experience in the future. Warm regards, The Novotel Bali Ubud Resort Team

Dear V., Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the cleanliness of your room, the condition of the towels, and the delays in responding to your requests. These shortcomings are certainly not reflective of the standards we strive to maintain. We understand how disappointing and inconvenient this must have been, and we deeply regret the discomfort caused during your stay. Please be assured that your comments have been taken seriously and will be shared with our housekeeping and service teams to help us improve our cleanliness standards and response times. We also appreciate your feedback regarding our location and understand that accessibility to Ubud's city center is an important consideration when choosing accommodation. We sincerely apologize for the experience you had and appreciate you bringing these matters to our attention. We hope you may reconsider staying with us in the future, giving us an opportunity to provide you with a much better experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Abhijeet, Thank you so much for your wonderful review and for choosing to stay with us at Novotel Bali Ubud Resort. We are delighted to hear that you had such a memorable four-night stay and enjoyed our beautiful forest surroundings. It is especially heartwarming to know that Indra and Matrupa went above and beyond to make your experience special, from arranging your room upgrade and preparing the foam bath and high tea experiences to thoughtfully packing your breakfast so you could enjoy your waterfall adventures in Ubud. Your kind recognition means a great deal to our team, and we will certainly share your compliments with Indra and Matrupa. We are very happy to know that their genuine care and attention contributed to making your stay truly beautiful. Thank you once again for your lovely feedback. We look forward to welcoming you back to Novotel Bali Ubud Resort for another wonderful stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Melissa, Thank you for taking the time to share such detailed and constructive feedback following your stay with us. We truly appreciate your understanding of our soft-opening phase and are grateful for your recognition of our team's efforts. We are especially pleased to hear that our colleagues were friendly, attentive, and responsive when addressing the concerns you experienced. Your kind recognition of Indah and Wahde is greatly appreciated, and we will certainly share your compliments with them. We sincerely apologize for the issues you encountered with the undercooked chicken, room odor, and the temperature of the hot breakfast selection. These are certainly not the standards we aim to provide. Your feedback has been noted and will be shared with the relevant departments for immediate review and improvement, particularly regarding food safety and quality, room ventilation, and breakfast service. We are also happy to hear that you enjoyed the omelet and our chilled breakfast room. Your constructive comments are invaluable as we continue to refine our operations and enhance the guest experience. We hope to have the pleasure of welcoming you back in the future and demonstrating the improvements we have made. Warm regards, The Novotel Bali Ubud Resort Team

Dear Bapak Elifian, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay, our beautiful surroundings, and the warm service from our team. We sincerely apologize that the quality and taste of our breakfast and food did not meet your expectations. Your comments are important to us, and we will share them with our culinary team for further review and improvement. We are also very sorry for the uncomfortable experience you encountered during check-out regarding the missing wooden bag. We understand how concerning and unpleasant such a situation can feel, particularly when you did not see or take the item. We regret that this affected the end of your stay and will review the matter with the relevant team to ensure our procedures are handled with greater care and sensitivity. Thank you again for your honest feedback. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, The Novotel Bali Ubud Resort Team

Dear Janine, Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you enjoyed our beautiful forest setting, comfortable accommodation, breakfast, and the warm hospitality of our team. We sincerely apologize for the areas that fell short of your expectations. We understand your disappointment regarding the limited availability of facilities while the resort was not yet fully operational, as well as the inconvenience caused by room amenities not being replenished consistently. Your comments regarding towels, tea and coffee supplies, bathroom amenities, private pool service, and pool operating hours have been noted and shared with the relevant teams for improvement. We also appreciate your feedback regarding the dinner experience and communication with some of our team members. We are continuously working to improve both our food offerings and service standards. Regarding our location, we understand that travelling to central Ubud can take longer depending on traffic. Our complimentary shuttle service is available to provide additional convenience for guests wishing to visit the town. Your feedback is extremely valuable as we continue to enhance the guest experience and bring all our facilities and services to their full potential. We hope to have the opportunity to welcome you back once everything is fully operational and provide you with the complete experience you deserve. Warm regards, The Novotel Bali Ubud Resort Team

Dear Spyridon, Thank you for your wonderful review! We are delighted to hear that you enjoyed the breathtaking views from our heated infinity pool and appreciated the selection of both local and Western cuisine. We are grateful for your kind words and look forward to welcoming you back to Novotel Bali Ubud Resort for another beautiful stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Muslih, Thank you very much for your detailed and wonderful review, as well as your perfect score of 100! We are delighted to know that you had a beautiful stay and enjoyed the serene jungle setting, breathtaking valley views, and peaceful atmosphere of our resort. It is especially heartwarming to hear your appreciation for our team and the service provided by Widya, Yogi, Erlin, and Chef Tedi. We will be sure to share your kind recognition with them, as it will certainly mean a lot to each of them. We are also pleased that you enjoyed our pools, facilities, wellness activities, comfortable rooms, and dining offerings. Your thoughtful comments about the resort and the experiences we provide are truly appreciated. Thank you for recommending Novotel Bali Ubud Resort. We look forward to welcoming you back for another memorable and relaxing stay amidst the beauty of Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Chems, Thank you very much for your wonderful review! We are delighted to hear that you had such a memorable stay and felt at home from the moment you arrived. It is truly heartwarming to know that our welcoming and attentive team, together with our warm atmosphere, made your experience so special and relaxing. Your kind words and recommendation mean a great deal to us. We look forward to welcoming you back to Novotel Bali Ubud Resort and making you feel at home once again. Warm regards, The Novotel Bali Ubud Resort Team

Dear Anup, Thank you for taking the time to share such detailed feedback following your four-night stay in our Tropical Retreat Suites. We are pleased to hear that you enjoyed our good location, the lovely and helpful service from our team, as well as the swimming pool, kids' club, and spacious lawn where your children could enjoy themselves. We sincerely appreciate your constructive comments regarding our family facilities and information provided to guests. We understand how important convenient amenities are when travelling with twins, and we are sorry for the inconvenience caused by the limited number of high chairs and the lack of a clearly available children's menu. We also regret the confusion regarding the information displayed on the in-room TV and the QR code. Your observations are valuable, particularly as we continue to enhance our guest experience. We will share your feedback with the relevant teams so that these areas can be reviewed and improved. Thank you once again for choosing Novotel Bali Ubud Resort. We are happy to know that, despite these areas for improvement, your family still enjoyed the stay, and we hope to have the opportunity to welcome you and your family back for an even better experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Ravi, Thank you so much for your heartfelt review! We are delighted to know that you and your family had such a wonderful stay at Novotel Bali Ubud Resort. It truly means a lot to hear that you enjoyed our location, rooms, views, and food, but most importantly, that our team made you feel at home. Your kind words about our service are incredibly encouraging, and we are grateful for your generous recognition after having travelled to so many places around the world. We are especially happy to hear about Ganda from our restaurant team. Going above and beyond with a warm smile is exactly the kind of heartfelt hospitality we strive to provide. We will certainly share your wonderful compliments with Ganda and the entire team. Thank you once again for your beautiful recommendation. We hope to have the pleasure of welcoming you and your family back to Novotel Bali Ubud for another magical stay. Warm regards, The Novotel Bali Ubud Resort Team

Dear Tobias, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you appreciated the beautiful jungle setting and the well-maintained condition of our property. However, we sincerely regret that the service experience did not meet the standards you expected. We apologize for the lack of proactive service and product knowledge you encountered across several touchpoints, as well as the delays in responding to your requests. We are also sorry for the steak preparation and the inconvenience caused by the early morning alarm, which should have been checked and cleared by our Housekeeping team prior to your arrival. Your comments regarding F&B service, room service assistance, product knowledge, and housekeeping procedures have been noted and will be shared with the respective departments for further coaching and follow-up. While we are glad that our team was eventually able to resolve the concerns raised during your stay, we understand that this does not replace the importance of providing attentive and proactive service from the outset. We truly appreciate your candid feedback, as it gives us valuable insight into areas where we need to improve. We hope that, should you reconsider visiting us in the future, we will have the opportunity to provide you and your family with the warm, attentive, and seamless experience you deserve. Warm regards, The Novotel Bali Ubud Resort Team

Dear Naman, Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed a relaxing stay at Novotel Bali Ubud Resort and appreciated our new property, delicious food, and warm hospitality. Your kind words are a wonderful encouragement to our entire team. We look forward to welcoming you back for another relaxing and memorable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Quentin, Thank you so much for your wonderful and heartfelt review. We are delighted to know that you had such a relaxing and memorable stay at Novotel Bali Ubud Resort and enjoyed the peaceful atmosphere surrounded by nature. It is wonderful to hear that you loved your room, especially the balcony bathtub overlooking the forest. We are also pleased that our restaurant exceeded your expectations and that you enjoyed both the variety and quality of our dinner and breakfast offerings. We truly appreciate your kind words about our team. We will be sure to share your special appreciation with them. Your recognition will mean a great deal to them. Thank you once again for recommending Novotel Bali Ubud Resort as a peaceful getaway. We look forward to welcoming you back for another relaxing and memorable experience. Warm regards, The Novotel Bali Ubud Resort Team

Dear Lucia, Thank you so much for your wonderful review and for highly recommending Novotel Bali Ubud Resort as a staycation destination in Payangan, Ubud. We are delighted to hear that you enjoyed our comfortable rooms, swimming pool, food and beverages, and the warm service provided by our team. It is especially heartwarming to see so many of our team members recognized by name. We will certainly share your kind appreciation with Mr. Ferryan Adriewinata, Mr. Raditya Permana, Mr. Nova, Mr. Andi, Ms. Widya, Wayan Wiranti, Mr. Gangga, and the entire Siralada Restaurant team—Mr. Azriel, Mr. Wahde, Mr. Supri, Mr. Yogi, Mr. Andika, Ms. Yesa, and Mr. Natya. Your recognition is a wonderful motivation for everyone. Thank you once again for choosing Novotel Bali Ubud Resort and for taking the time to highlight our team’s hospitality. We look forward to welcoming you back for another memorable stay in Ubud. Warm regards, The Novotel Bali Ubud Resort Team

Dear Paul , Thank you very much for your exceptional review and for describing your stay as an unforgettable experience. We are truly delighted to know that you enjoyed every aspect of your time at Novotel Bali Ubud Resort, from our building design and architecture to the cleanliness and outstanding service. Your kind words are a wonderful encouragement to our entire team and inspire us to continue delivering warm, attentive, and memorable hospitality to every guest. It was our pleasure to have you stay with us, and we sincerely look forward to welcoming you back to Novotel Bali Ubud Resort for another exceptional experience. Warm regards, The Novotel Bali Ubud Resort Team