Aparthotel Adagio Access Palaiseau Saclay 3 stars

Dear Mr. K. R., We would like to sincerely thank you for taking the time to share such a detailed and positive review following your extended stay at Aparthotel Adagio Access Palaiseau Saclay. We are delighted to read that you enjoyed the location of our residence, its accessibility to public transport, and the pleasant surroundings of the Saclay area. We are also very pleased that the comfort of your spacious studio, the equipped kitchenette, the cleanliness of the residence, and the quality of our services contributed to making your stay enjoyable. Your kind words about our team and management are greatly appreciated. Providing a welcoming, attentive and helpful service is one of our priorities, and your feedback is a wonderful recognition of the efforts made by our colleagues every day. We also thank you for your constructive comments regarding our sustainability initiatives. We take your suggestions about recycling information, signage and the management of recycling areas into consideration, as they help us identify opportunities for improvement. It was a pleasure welcoming you during your long stay, and we would be delighted to welcome you again in the future, whether for business or leisure. Kind regards, Diana BRAVO Assistant Manager Aparthotel Adagio Access Palaiseau Saclay

Dear Ms. S., Thank you for taking the time to share your feedback following your stay at Aparthotel Adagio Access Palaiseau Saclay. We are sincerely sorry to learn that your experience did not meet your expectations and that your stay was affected by several inconveniences. Regarding the air conditioning, we would like to clarify that during your stay our region experienced an exceptional heatwave, which unfortunately caused several of our air conditioning units to fail. This unexpected technical issue was completely beyond our control, and our maintenance teams worked as quickly as possible to restore the equipment. We fully understand the discomfort this caused and sincerely apologize. We are also sorry to read your comments regarding the breakfast. Food quality is one of our priorities, and your feedback concerning the fruit has been shared with our breakfast team so that additional quality checks can be reinforced. We were equally concerned by your comments regarding the attitude of our staff. Courtesy, professionalism and guest satisfaction are at the heart of our values. Please accept our sincere apologies if you did not feel welcomed or assisted as expected. Your feedback has been shared with the team to ensure we continue improving the quality of our service. We truly appreciate your comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you again in the future under much better circumstances. Kind regards, Diana BRAVO Assistant Manager Aparthotel Adagio Access Palaiseau Saclay

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback following your stay with us. We are delighted to read that you had a comfortable stay and that you appreciated the smooth check-in and check-out experience. Your kind words regarding the friendliness and cooperation of our front desk team mean a great deal to us, and we will be sure to share your compliments with the entire staff. We also appreciate your positive ratings and your recommendation. Your feedback motivates us to continue providing the best possible experience to all our guests. We look forward to welcoming you and your family back to the Aparthotel Adagio Access Palaiseau Saclay during your next visit. Kind regards, **Diana BRAVO** Adjointe de Direction **Adagio Access Palaiseau Saclay**

Dear Ms H., Thank you for taking the time to share your feedback following your stay at Adagio Access Palaiseau Saclay. We are sincerely sorry to read about your experience regarding the air conditioning issue in your room and the way it was handled by our team. What you describe does not reflect the level of service and attention we strive to provide to our guests, and we fully understand your disappointment. We are particularly sorry that you felt a lack of responsiveness and care from our staff. Regardless of the hotel’s occupancy, it is essential for us to support our guests with attentiveness and to provide appropriate solutions, especially when there is discomfort in the room. Your comments have been shared with the relevant teams so that a reminder of our service standards can be made. We truly hope to have the opportunity to regain your trust on a future stay and to provide you with a more positive experience. Kind regards, Diana BRAVO Adjointe de Direction Adagio Access Palaiseau Saclay