Mercure Paris Sud Les Ulis Courtaboeuf Hotel 4 stars

Despite I made reception aware of the issue for two times. Very poor customer service, that would require a very basic and simple fix.

The room have the strict minimum, the best of the hotel is outside the room, the rest of the installations.

I know the hotel, it is old and the layout is from the 70's The restaurant is a MINUS 4 stars, there is virtually no service at dinner, food was acceptable. Breakfast, 1 Coffee machine? Really? With a bus load of Asian guests plus business folks, the breakfast "experience" is something else.

everything is fine except that a soft pillow

The room was clean and ok. The place is noisy. The receptionists fails twice to find a taxi for me and while the second day the man said that he did it the lady cancelled it after a few hours. During the evening nobody was in the reception for helping me. The restaurant is ok but with no variety. Overall the biggest problem is the shortage of English spoken people.

Room needs to be refurbished, Bedsheets not clean (old blood stains on it), and damaged with holes, Shower broken, tiles with mushrooms, ... Blocks of dust gathering on the carpet Almost no attention nor upgrade for fellow customers ( in my case the highest grade Platinum) Very disappointed, i used to give better rates here.

Started with a warm welcome, room was clean and comfortable. I waited a little bit too long to be served in the restaurant for my evening meal. Food was nice.

This hotel is quite nice. Rooms are very large and clean. Receptionists are very nice and they speak several languages. The hotel position is not the best for who wants to visit Paris or have a dinner in a nice restaurant in Paris center, but it's the best for business men being very close to the Courtaboeuf place. The restaurant is acceptable for dinner. I used it many times in the past and it was good. Maybe the menu should be modified (it's the same for years…) Breakfast is also good.

It was very hot in the room. Opened window: didn't help. Closed window, put air conditioner at 15 degrees. Didn't work. The duvet was perfect if it would have been -10 degrees, but unfortunately the temperature was tropical. It was extremely hot all night and I hardly slept at all.

Overall very good. Quick check in and quick check out prepared in advance and it worked well. Very nice staff both at reception and in the restaurant. We had a nice dinner and though we came a bit late in the evening it was not a problem to be served. Nice room as well.

Good room but a little too warm, even with the heat off. The food in the restaurant was exceptional.

the hotel looks old especially restaurant, lift, stairs and corridors and is very expensive :220 euros without breakfast

How can the room not have a safety box? The room had okay furniture, but was worn down. The bath tub didn't have a plug, so it was actually a shower. No desk and chair for working, but other useless furniture. Only french tv channels. The bed was fine, though.

The room was nice the personal at the reception were kind and professional. It was a bit long to enjoy a beer or at least to order it as no waiter was available at the bar for few minutes. I enjoyed a good meal in the evening in the restaurant of the hotel. The day after I enjoyed a nice breakfast and have been able to pay rapidly the invoice with the fast process.

Room was terrible. Floor was wet. Climate according. Gold card totally useless. No welcome gift, no upgrade. Wrong reservation. Was reminded to pick up my luggage, despite having one more night booked. No excuse for that.