Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,015 reviews

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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O VERDE

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,015 reviews

Customer review rating 3.5/5

A. D. A. Business - Confirmed reviews ALL

Nice and clean rooms and a great restaurant and bar with nice staff there. On the other side we have the reception which os more special function than the others. Every request that i got was rejected from the first line. Not my first stay at this hotel. Every time was the same so i am not confident that this will change. Ecample of request : i want a room with esspreso machine. Simple , right? Not

Dear A., Thank you for taking the time to share your feedback and for giving us this rating. We are pleased to hear that you generally enjoyed your stay with us. Regarding your request for a room with an espresso machine, we completely understand how important this kind of detail can be for your comfort. During your last stay, our Executive rooms—those equipped with espresso machines—were unfortunately fully booked. We would have been delighted to offer you an upgrade, but when availability does not allow it, our options are indeed limited, as my colleague explained to you at the time. For future stays, please feel free to request this preference in advance, or you can also select and book the exact room category you prefer directly on our website to ensure availability. We sincerely regret any frustration this may have caused and understand how it may have impacted your experience. Please be assured that refusing a request is never something we take lightly. If you would like to discuss your previous experiences or requests in more detail, we would be more than happy to do so and better understand how we can improve your future stays. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Brandi J. W. Business - Confirmed reviews ALL

Room was smelling mold, I got ill after leaving the hotel.

Dear Brandi, We are sincerely sorry to hear that your stay did not meet your expectations, and we must admit we are somewhat surprised by your feedback. Please be assured that your comments have nonetheless been carefully taken into consideration and shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we truly hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Alexandre M. Business - Confirmed reviews ALL

Extra

Cher Monsieur M., Un grand merci pour votre retour et pour votre fidélité ! C’est toujours un réel plaisir de vous accueillir parmi nous. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour — vos retours positifs sont une belle source de motivation pour toute l’équipe, qui a à cœur de rendre chacun de vos passages aussi plaisant que possible. Nous espérons avoir le plaisir de vous retrouver très bientôt pour un nouveau séjour tout aussi réussi. Bien cordialement, Aline Perissé, Assistante Responsable Commerciale

Customer review rating 3.0/5

Thomas S. Business - Confirmed reviews ALL

Stay was ok. Hotel dinner was good. breakfast not so good, I am dairy and gluten free, so not much on offer.. Hotel room was basic, bed sheets uncomfortable. Hotel staff all super friendly and helpful.

Dear Thomas, We are truly sorry to learn that your stay did not meet your expectations. Please do not hesitate to let us know what could have made your experience even better — your feedback is valuable in helping us improve. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Nicholas A. Business - Confirmed reviews ALL

At check in it was stated that breakfast wasn’t included in my booking despite having explicitly opted for this during my online booking. This caused needless stress at check in, to then be told at breakfast the following morning that breakfast was in fact included with my booking. My ground floor room was also very noisy. The over bath shower had was mounted in such a way that the water did not spray into the bath but instead sideways into the wall making showering very difficult. I wouldn’t stay here again.

Dear Nicholas, We are truly sorry to learn that your stay did not meet your expectations. Regarding breakfast, after checking our records, it was unfortunately not included in the reservation we received. This is why my colleague mentioned it at check-in and offered to add it to your booking so that you could benefit from it during your stay. Concerning the Wi-Fi, as indicated in your room, you can benefit from a high-speed connection by logging in with your ALL – Accor Live Limitless card. Regarding the shower, please note that the shower head is adjustable and can be positioned so that the water flows directly into the bathtub. It may simply have needed to be adjusted to ensure it was correctly aligned. Finally, regarding your other remark about the noise in the room, we have communicated this to the relevant departments so it can be reviewed and improved if necessary. We are nevertheless sorry that your experience did not fully meet your expectations and we hope to have the opportunity to welcome you again in the future for a more pleasant stay. Kind regards, Aline Perissé Assistant Manager

Other web-users rate our hotel

  • 167 reviews 7.9/10 Location
  • 391 reviews 6.3/10 Room
  • 545 reviews 8.9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 147 reviews 7.6/10 Breakfast
  • 147 reviews 7/10 Cleanliness
  • 79 reviews 3.1/10 Value
  • 30 reviews 8.9/10 Bar

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