Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,018 reviews

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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,018 reviews

Customer review rating 3.0/5

Thomas S. Business - Confirmed reviews ALL

Stay was ok. Hotel dinner was good. breakfast not so good, I am dairy and gluten free, so not much on offer.. Hotel room was basic, bed sheets uncomfortable. Hotel staff all super friendly and helpful.

Dear Thomas, We are truly sorry to learn that your stay did not meet your expectations. Please do not hesitate to let us know what could have made your experience even better — your feedback is valuable in helping us improve. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Nicholas A. Business - Confirmed reviews ALL

At check in it was stated that breakfast wasn’t included in my booking despite having explicitly opted for this during my online booking. This caused needless stress at check in, to then be told at breakfast the following morning that breakfast was in fact included with my booking. My ground floor room was also very noisy. The over bath shower had was mounted in such a way that the water did not spray into the bath but instead sideways into the wall making showering very difficult. I wouldn’t stay here again.

Dear Nicholas, We are truly sorry to learn that your stay did not meet your expectations. Regarding breakfast, after checking our records, it was unfortunately not included in the reservation we received. This is why my colleague mentioned it at check-in and offered to add it to your booking so that you could benefit from it during your stay. Concerning the Wi-Fi, as indicated in your room, you can benefit from a high-speed connection by logging in with your ALL – Accor Live Limitless card. Regarding the shower, please note that the shower head is adjustable and can be positioned so that the water flows directly into the bathtub. It may simply have needed to be adjusted to ensure it was correctly aligned. Finally, regarding your other remark about the noise in the room, we have communicated this to the relevant departments so it can be reviewed and improved if necessary. We are nevertheless sorry that your experience did not fully meet your expectations and we hope to have the opportunity to welcome you again in the future for a more pleasant stay. Kind regards, Aline Perissé Assistant Manager

Customer review rating 4.5/5

Sophie H. Business - Confirmed reviews ALL

Bel hotel

Chère Madame H., Un grand merci pour votre retour et pour votre fidélité ! C’est toujours un réel plaisir de vous accueillir parmi nous. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour — vos retours positifs sont une belle source de motivation pour toute l’équipe, qui a à cœur de rendre chacun de vos passages aussi plaisant que possible. N'hésitez pas à nous faire part de ce qui aurait pu rendre votre expérience encore meilleure — vos remarques sont précieuses pour nous aider à progresser. Nous espérons avoir le plaisir de vous retrouver très bientôt pour un nouveau séjour tout aussi réussi. Bien cordialement, Aline Perissé, Assistante Responsable Commerciale

Customer review rating 5.0/5

Simon M. Business - Confirmed reviews ALL

Friendly and helpful reception, comfortable room, great breakfast with a lot of variety, evening meals a very good standard, great service. Good location

Dear Simon , A heartfelt thank you for your feedback and for your continued loyalty! It is always a real pleasure to welcome you among us. We are delighted to hear that you had an enjoyable stay — your positive comments are a great source of motivation for our entire team, who strive to make each of your visits as pleasant as possible. We truly hope to have the pleasure of welcoming you back very soon for another equally successful stay. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 0.5/5

Charl V. Business - Confirmed reviews ALL

I need an itemized invoice to book the stay as an expense for my company. At checkout I was informed that a copy was e-mailed to me which I could not find. Then I requested this from your website and the only response I received was for this survey. If I receive the invoice I would be happy to send favorable review.

Dear Charl, Thank you for taking the time to share your feedback and for explaining your situation in detail. We fully understand the importance of receiving an itemized invoice in order to submit your stay as a business expense, and we sincerely apologize for the inconvenience you experienced. Please be assured that our Front Office Manager has sent you the itemized invoice corresponding to your stay. Should you not have received it yet, we kindly invite you to inform us so that we may resend it without delay. It is also possible that an incorrect email address was recorded at check-out, which may have prevented the invoice from reaching you. While we regret this unfortunate misunderstanding, we believe it does not accurately reflect the overall quality of our establishment, our services, or the dedication of our team to guest satisfaction. Concerning the Wi-Fi connection, we would like to remind you that high-speed Wi-Fi is available when logging in with your ALL loyalty card, as indicated by our reception team during your stay. We remain entirely at your disposal for any further assistance and would be delighted to ensure your full satisfaction. We truly hope to have the opportunity to welcome you again under better circumstances. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Other web-users rate our hotel

  • 167 reviews 8.2/10 Location
  • 390 reviews 6.4/10 Room
  • 547 reviews 8.8/10 Service
  • 6 reviews 8.1/10 WiFi
  • 152 reviews 7.6/10 Breakfast
  • 151 reviews 7.2/10 Cleanliness
  • 74 reviews 3.7/10 Value
  • 30 reviews 8.7/10 Bar

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