Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,065 reviews

Best price
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Novotel Massy Palaiseau - Image 1
Novotel Massy Palaiseau - Image 2
Novotel Massy Palaiseau - Image 3
Novotel Massy Palaiseau - Image 4
18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 1 double bed and 1 single sofa bed

Photo out of - Classic Room with 1 double bed and 1 single sofa bed

Ideal for business or leisure stays, this 260 ft² bedroom has a large bed, a convertible sofa and air conditioning. Benefit from an office with high-speed WiFi.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • 3D TV screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Garden View or Pool side
See availabilities

Benefit from unique perks in our 260 ft² executive bedrooms: Nespresso Machine, access to a mini bar, well being kit, bathrobes and slippers, for up to 4 people.

  • Views:

    Garden View or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Ideal for your business or leisure stays, choose this 24 m² room that we have modified to ensure the comfort of those with reduced mobility. The room has a large bed and desk allowing you to work with WiFi.

  • Views:

    Courtyard View or Park view or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 147 rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • 147 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Family

Services for children

  • Children''s library
  • Video game area
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Outdoor unheated pool Currently unavailable

  • Outside
  • On site

Sports and leisure

Boules/petanque

  • Nearby

Table tennis

  • On site

Boules/petanque

  • On site

Table tennis

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 130 parking spaces

  • Parking pricing: 10.00 € 10 EUR Per day
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

O VERDE

Photo out of - O VERDE

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Cooking style
International
Chef name
AMERICO Dos Santos
Capacity
100
Accessibility
Accessible service
18.20 Avenue Emile Baudot, 91120 Palaiseau, France
Telephone +33 1 64 53 90 09
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Book

A TOUTE HEURE

Photo out of - A TOUTE HEURE

You can order meals 24 hours a day with the "A Toute Heure" menu

Bar Type
SNACK BAR
Capacity
20
Accessibility
Accessible service
Telephone +33 1 64 53 90 00

Other informations

Services

  • Wheelchair access
  • Pet allowed
  • Bar for hotel customers only

Payment

  • Cash

Bar Recreation facilites

  • Foosball

Snacks facilities

  • Cold snacks
  • Hot snacks

You can order meals 24 hours a day with the "A Toute Heure" menu

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,065 reviews

Customer review rating 4.0/5

Wishart K. Business - Confirmed reviews ALL

Dear Wishart K., Thank you for your positive feedback regarding the location of our hotel. We are delighted to hear that it met your needs. We look forward to welcoming you back in the future. Best regards, Novotel Massy Palaiseau

Customer review rating 5.0/5

Sivaprakash K. Business - Confirmed reviews ALL

Dear Sivaprakash K., Thank you for your positive feedback. We are delighted to hear that your experience at Novotel Massy Palaiseau was very satisfactory. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Amélie DUBOS - Assistante Chef de Réception

Customer review rating 5.0/5

David H. Business - Confirmed reviews ALL

Dear Sir H., Thank you for your positive feedback. We are delighted to hear that you found your room comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back to Novotel Massy Palaiseau in the future. Best regards, Amélie DUBOS - Assistante Chef de Réception

Customer review rating 2.5/5

Peter D. Business - Confirmed reviews ALL

Dear Peter D., Thank you for sharing your experience with us. I regret to learn that your stay was affected by noise and discomfort. Please don’t hesitate to contact our front desk if you experience any noise or other inconveniences so that we can offer you an appropriate solution. We value your feedback and strive to enhance our guest experience continuously. Amélie Dubos - Assistante Chef de Réception

Customer review rating 4.0/5

Simone A. P. Business - Confirmed reviews ALL

Dear Simone A. P., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the ambiance of the hotel and the restaurant. Your suggestions about the breakfast presentation and replenishment are appreciated, as we strive to enhance our offerings. Thank you for sharing your experience, and we hope to welcome you back in the future. Best regards, Novotel Massy Palaiseau

Dear Wishart K., Thank you for your positive feedback regarding the location of our hotel. We are delighted to hear that it met your needs. We look forward to welcoming you back in the future. Best regards, Novotel Massy Palaiseau

Customer review rating 5.0/5

Sivaprakash K. Business - Confirmed reviews ALL

VERY SATISFACTORY

Dear Sivaprakash K., Thank you for your positive feedback. We are delighted to hear that your experience at Novotel Massy Palaiseau was very satisfactory. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Amélie DUBOS - Assistante Chef de Réception

Customer review rating 5.0/5

David H. Business - Confirmed reviews ALL

Great room. Very comfortable.

Dear Sir H., Thank you for your positive feedback. We are delighted to hear that you found your room comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back to Novotel Massy Palaiseau in the future. Best regards, Amélie DUBOS - Assistante Chef de Réception

Customer review rating 2.5/5

Peter D. Business - Confirmed reviews ALL

Noisey and uncomfortable

Dear Peter D., Thank you for sharing your experience with us. I regret to learn that your stay was affected by noise and discomfort. Please don’t hesitate to contact our front desk if you experience any noise or other inconveniences so that we can offer you an appropriate solution. We value your feedback and strive to enhance our guest experience continuously. Amélie Dubos - Assistante Chef de Réception

Customer review rating 4.0/5

Simone A. P. Business - Confirmed reviews ALL

it was a business tripp. At dinner I asked to get a bigger mixed salat, even it was not on the menual, that was very nice and lovely presented.

Dear Simone A. P., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the ambiance of the hotel and the restaurant. Your suggestions about the breakfast presentation and replenishment are appreciated, as we strive to enhance our offerings. Thank you for sharing your experience, and we hope to welcome you back in the future. Best regards, Novotel Massy Palaiseau

Customer review rating 5.0/5

Margaret G. Families - Confirmed reviews ALL

As above

Dear Madam G., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our team, the comfort of your stay, and the delicious wedding lunch. It is wonderful to know that we were able to contribute to making this special occasion an enjoyable one. Your kind words mean a lot to our entire team and encourage us to continue providing a warm welcome and quality service to our guests. We hope to have the pleasure of welcoming you back again in the near future! Kind regards, Alfredina Front Office

Customer review rating 2.0/5

Juan P. N. M. Business - Confirmed reviews ALL

Everything was great, as a business hotel. But a small and important detail was overseen. The bed blanket was super thick. Really thick. I was trying to sleep inside a furnace and was sweating profusely. Had an awful night and was super tired next day. Asked for a change and nothing could be done. Sad because the rest was quite nice. But I could not sleep for a business meeting and it was not nice.

Dear Juan P. N. M., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our hotel suitable for business purposes. However, I regret that the thickness of the blanket affected your comfort and sleep quality. We understand the importance of a restful night, especially for business travelers. Your comments regarding the bedding have been noted, and we will take them into consideration for future improvements. We strive to provide a pleasant experience for all our guests, and your insights are invaluable in this regard. Thank you once again for your valuable feedback. Best regards, Novotel Massy Palaiseau

Customer review rating 4.5/5

Rabi A. A. Couples - Confirmed reviews ALL

The hotel is clean and quite

Dear Rabi, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.5/5

Akash M. Business - Confirmed reviews ALL

Requested shower gel which was empty, front desk tried and informed that they couldn’t handle it. Only will be refilled after cleaning staff arrives which was 30-60 minutes away. Never came. After that I had to checkout without shower. Breakfast was at best okay, not much choices and repetitive. For a 4 star hotel it’s unacceptable.

Dear Akash, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.0/5

Ronald S. Couples - Confirmed reviews ALL

Menu a bit limited in Restaurant, Room was very comfortable although some road noise.

Dear Ronald, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Ester D. S. Families - Confirmed reviews ALL

Breakfast was good and the location was excellent, with plenty of places to eat nearby. Unfortunately, the room was disappointing. There was quite a bit of overdue maintenance: the reading light by the bed was broken, the grab bar on the shower screen was loose, and both the toilet flush button and the toilet door lock/handle were broken. On top of that, the mattress was dirty and the air conditioning barely seemed to cool. A shame, because the basics breakfast and location are good.

Dear Ester, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Should you encounter any issue during a future stay, please do not hesitate to inform our reception team. They will be happy to react immediately and do their utmost to find a suitable solution, including, subject to availability, arranging a change of room to ensure your comfort. Regarding the internet connection, we are truly sorry to hear that it did not fully meet your expectations. Providing a comfortable and seamless experience is very important to us, and your comment is greatly valued. We would like to kindly remind you that, as indicated in your room, your ALL card gives you access to a dedicated high-speed internet connection. During your next stay, please do not hesitate to contact our reception team, who will be delighted to assist you with the activation and ensure an optimal internet experience. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Obadja V. Families - Confirmed reviews ALL

The hotel has normal rooms, nothing special. The breakfast though was really good, extensive choice, high quality food and a nice breakfast room. The garden with terrace and swimming pool are a plus on warm summer days. The chargers on the parking place are really useful for people with electric vehicles. The welcome at reception was poor, as they insisted on a deposit of the full amount plus 100 euros. They refused banking cards and Apple Pay for this and insisted on using a credit card. Luckily, my partner had one. Then they could not provide any formal receipt of the payment of the deposit. Also my charging card that works everywhere in Europe was declined at the car chargers, it finally worked using a Shell charging card. Our room was not cleaned after the first night and day. During breakfast the personnel had a nasty, enduring and loud debate which didn’t help the atmosphere. Last day early morning all four family members were awakened by the cleaning lady that stepped into our room while we were still asleep. This behaviour should never happen in a hotel.

Dear Obadja, Thank you for taking the time to share your feedback with us. We are sincerely sorry for the inconveniences you experienced during your stay. Regarding the payment card, you are indeed correct : debit cards cannot be used for certain bank authorisations or pre-authorisation procedures. In some European countries, we are therefore only able to accept credit cards for these transactions. We understand, however, that this information may not have been sufficiently clear, and we will make sure to communicate it more clearly in the future. As for the electric's kiosks, we sincerely apologise for the inconvenience. They are operated and managed by an independent company, so unfortunately we do not have direct control over them. Nevertheless, we have reported the issue to the company concerned so that it can be addressed. Regarding the receipt, the colleague who assisted you during check-in was a new member of our team and unfortunately missed some of the usual check-in steps. We sincerely apologise for this oversight and will ensure that the correct procedures are reinforced with our team. Finally, regarding the housekeeping team and the breakfast staff, we have of course taken your comments on board and reported the matter to the relevant managers. The situation will be addressed internally to ensure that the necessary measures are taken and that this does not happen again. We sincerely apologise for these issues and fully understand your disappointment. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Sandulescu M. Business - Confirmed reviews ALL

Everything was super clean, the bed and the pillows helped me have the most relaxing sleep I ever had

Dear M., We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

All staff were very friendly and piolite and helpful, nice breakfast area and pool area all very clean room was nice and good air conditioning , I was very happy with my stay.

Dear Terry M., Thank you very much for taking the time to share your feedback following your stay at Novotel Massy Palaiseau. We are delighted to hear that you had a pleasant and friendly experience with us. We are especially pleased to know that you appreciated the warm welcome and helpfulness of our team, as well as the cleanliness and comfort of our breakfast area, pool area, and room. It is wonderful to hear that the air conditioning contributed to your comfort and that you enjoyed your stay overall. Your kind words are a great encouragement for our entire team, who strive every day to provide a high-quality experience for our guests. We look forward to welcoming you back soon for another enjoyable stay at Novotel Massy Palaiseau. Kind regards, Alfredina NTIM Receptionist

Customer review rating 5.0/5

Andrei D. Families - Confirmed reviews ALL

Familly room, really nice staff, everything was extraordinary!

Dear Andrei, Thank you very much for your loyalty and your kind message! We are delighted that you always enjoy staying with us and that our team has been able to offer you all the attention you deserve. We hope to welcome you back very soon for another equally enjoyable stay. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Chockalingam K. Business - Confirmed reviews ALL

Room is hot . Poor air conditioning . Kept the window open to sleep. Lot of mosquitoes entered. Bad sleep. Won’t choose the hotel again.

Dear Chockalingam, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Casanova L. O. Business - Confirmed reviews ALL

Old, dirty...bad breakfast...

Dear O., We are truly sorry to learn that your stay did not meet your expectations. Please do not hesitate to let us know what could have made your experience even better — your feedback is valuable in helping us improve. We would also like to reassure you regarding the cleanliness of our rooms. Our carpets are thoroughly cleaned during every room cleaning service and are shampooed regularly as part of our ongoing maintenance program to ensure the highest standards of comfort and hygiene. We would also like to kindly remind you that, as indicated in your room, your ALL card gives you access to a dedicated high-speed internet connection. During your next stay, please do not hesitate to contact our reception team, who will be delighted to assist you with the activation to ensure an optimal experience. We look forward to welcoming you again soon and providing you with a fully satisfying stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

O'connor K. Business - Confirmed reviews ALL

Stayed for 3 nights. Nice hotel, good restaurant. Great staff

Dear K., We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Nicholas B. Couples - Confirmed reviews ALL

Novotel Massy Palaiseau is well located coming from London for our trip to Bordeaux. We were impressed with the friendly staff and the excellent food served in the restaurant.

Dear Nicholas, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Patraulescu N. Business - Confirmed reviews ALL

Business traveler, nice hotel, friendly staff, good breakfast and restaurant

Dear NicolaenSebastien, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Other web-users rate our hotel

  • 165 reviews 8.4/10 Location
  • 397 reviews 6.1/10 Room
  • 597 reviews 8.7/10 Service
  • 6 reviews 2.6/10 WiFi
  • 168 reviews 7.5/10 Breakfast
  • 158 reviews 6.3/10 Cleanliness
  • 68 reviews 2.9/10 Value
  • 31 reviews 8.8/10 Bar

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