Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,019 reviews

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Novotel Massy Palaiseau - Image 1
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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,019 reviews

TripAdvisor Rating  3.6/5  583 reviews

Customer review rating 5.0/5

Simon M. Business - Confirmed reviews ALL

Friendly and helpful reception, comfortable room, great breakfast with a lot of variety, evening meals a very good standard, great service. Good location

Dear Simon , A heartfelt thank you for your feedback and for your continued loyalty! It is always a real pleasure to welcome you among us. We are delighted to hear that you had an enjoyable stay — your positive comments are a great source of motivation for our entire team, who strive to make each of your visits as pleasant as possible. We truly hope to have the pleasure of welcoming you back very soon for another equally successful stay. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

An ill managed hotel

TripAdvisor rating 2.0/5

Karlkoreander TripAdvisor review

Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.

Dear Karlkoreander, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and we appreciate you bringing these matters to our attention. First of all, please accept our sincere apologies for the language barrier you encountered at check-in. This situation does not reflect our usual standards, as the majority of our front desk team speaks several languages, including English, French, Spanish, and German. We regret that this was not the case during your arrival. Regarding your late arrival, we fully understand your frustration after a long journey. However, we would like to clarify that our restaurant’s closing hours are clearly communicated on all our booking platforms as well as on the Accor website. Unfortunately, outside of these hours, our team was not able to provide additional food service beyond what had already been offered, and we regret that we could not do more at that time. Finally, we are deeply sorry for the disturbance caused the following morning when our staff entered your room without knocking and spoke loudly. This is absolutely not acceptable and has been reported to the relevant department so that appropriate measures can be taken to prevent this from happening again. Your comments are valuable to us and help us improve our services. We truly hope to have the opportunity to welcome you again and provide you with the level of service our guests are entitled to expect. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 0.5/5

Charl V. Business - Confirmed reviews ALL

I need an itemized invoice to book the stay as an expense for my company. At checkout I was informed that a copy was e-mailed to me which I could not find. Then I requested this from your website and the only response I received was for this survey. If I receive the invoice I would be happy to send favorable review.

Dear Charl, Thank you for taking the time to share your feedback and for explaining your situation in detail. We fully understand the importance of receiving an itemized invoice in order to submit your stay as a business expense, and we sincerely apologize for the inconvenience you experienced. Please be assured that our Front Office Manager has sent you the itemized invoice corresponding to your stay. Should you not have received it yet, we kindly invite you to inform us so that we may resend it without delay. It is also possible that an incorrect email address was recorded at check-out, which may have prevented the invoice from reaching you. While we regret this unfortunate misunderstanding, we believe it does not accurately reflect the overall quality of our establishment, our services, or the dedication of our team to guest satisfaction. Concerning the Wi-Fi connection, we would like to remind you that high-speed Wi-Fi is available when logging in with your ALL loyalty card, as indicated by our reception team during your stay. We remain entirely at your disposal for any further assistance and would be delighted to ensure your full satisfaction. We truly hope to have the opportunity to welcome you again under better circumstances. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Lida D. Families - Confirmed reviews ALL

Very clean. The people at the reception desk were so kind, especially one of them who was on charge during our stay, named Amélie!

Dear Lida, We are truly sorry to hear about the issue with your reservation and sincerely apologize for the inconvenience caused. We fully understand how stressful it must have been, especially on New Year’s Eve, and we regret that this situation occurred. We are very grateful that you highlighted the professionalism and kindness of Amélie, who did her utmost to assist you and ensure a solution was found. Your feedback is extremely valuable and helps us continuously improve our service. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again very soon under smoother circumstances, providing you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Natalie A. B. Families - Confirmed reviews ALL

Not good

Dear Natalie, We are sincerely sorry to hear that your stay did not meet your expectations, and we regret that your experience did not reflect the level of service we strive to provide. Please be assured that your feedback has been shared with the relevant departments in order to help us improve our services and prevent similar situations in the future. Concerning the breakfast, we confirm that it has been refunded. The amount should appear on your bank account within the next few days, if it has not already been credited. Regarding the location, the distance from Paris as well as from the train station to our hotel is clearly indicated on all our booking platforms, and we regret if this information came as a surprise. Your satisfaction is very important to us, and we truly hope to have the opportunity to welcome you again in the future and provide you with an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

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Other web-users rate our hotel

  • 168 reviews 8.5/10 Location
  • 388 reviews 6.5/10 Room
  • 542 reviews 8.8/10 Service
  • 6 reviews 8.1/10 WiFi
  • 151 reviews 7.1/10 Cleanliness
  • 148 reviews 7.7/10 Breakfast
  • 26 reviews 9/10 Bar
  • 7 reviews 2.5/10 Wellness Area

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