Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,019 reviews

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Novotel Massy Palaiseau - Image 1
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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,019 reviews

TripAdvisor Rating  3.6/5  580 reviews

Avoid this hotel if possible.

TripAdvisor rating 1.0/5

Devu1120 TripAdvisor review

Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range

Dear Devanshi, We are sincerely sorry to learn that your stay at our property did not meet your expectations. Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered. Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay. Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities. We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel. We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.0/5

Mehdi B. T. Business - Confirmed reviews ALL

Cuvette de toilette à changer

Cher Monsieur B. T., Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes. Soyez assuré que vos remarques ont été transmises aux services concernés afin d’améliorer nos prestations et éviter que de tels désagréments ne se reproduisent. Votre satisfaction nous tient à cœur et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour vous offrir une expérience pleinement à la hauteur de vos attentes. Bien cordialement, Aline Perissé Assistante Responsable Commerciale

Customer review rating 4.0/5

Jyoti K. Business - Confirmed reviews ALL

Being vegetarian less food options, it would be good to improve on vegetarian food options.

Dear Jyoti, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Wishing you a wonderful holiday season and all the best for the New Year. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Francois D. Families - Confirmed reviews ALL

Nothing to say. Everything went well and flawless. We will come back.

Dear Francois, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales Assistant

Customer review rating 2.5/5

Kiren P. Business - Confirmed reviews ALL

While the rooms were good at the hotel, there were too many nasty surprises with extra costs. Firstly a EUR200 deposit had to be paid on arrival when the room was already paid for, there was no communication about this. Then taxes of around EUR10 on checkout. This is a problem especially when the room was paid for in advance. Then the breakfast runs out quickly and is not refilled, the bacon especially gets finished quickly and then it is not refilled. My room was also not ready upon arrival. I arrived at 11:00 after a long trip from South Africa. I understand check in is at 14:00, but after speaking to reception, did they really have to make me wait right up till 14:00 on the dot to get into the room.

Dear Kiren, Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced during your stay. Regarding the security deposit, there was indeed a small issue at the time of payment processing. The refund has already been issued, but depending on your bank’s processing times, it may take a few more days to appear in your account. We kindly invite you to check your statement over the next few days and contact us if the refund does not appear. As for the city taxes, please note that these are clearly mentioned on all our booking platforms and must be paid directly at the hotel, in accordance with local regulations. Concerning your arrival time, our rooms are available from 2:00 p.m., as stated on all our booking sites. We completely understand how tiring a long flight can be, but since the hotel was fully booked the night before, we unfortunately couldn’t make a room available earlier on this occasion. For your next visit, please don’t hesitate to contact us directly before arrival — depending on availability, we will do our best to arrange an early check-in for you. Regarding breakfast, thank you for your comment. We have shared your feedback with our team to ensure better restocking during service. Please note that as part of our environmental (CSR) approach, we adapt product rotation based on the number of remaining guests to help reduce food waste. In the future, feel free to inform the staff directly — they will be happy to assist you right away. We sincerely hope to have the pleasure of welcoming you again soon and providing a smoother and more enjoyable experience. Kind regards, Aline Perissé Sales Assistant.

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Other web-users rate our hotel

  • 162 reviews 8.4/10 Location
  • 379 reviews 6.6/10 Room
  • 518 reviews 8.8/10 Service
  • 5 reviews 6.2/10 WiFi
  • 142 reviews 7.4/10 Cleanliness
  • 138 reviews 7.6/10 Breakfast
  • 69 reviews 3.7/10 Value
  • 26 reviews 9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.