Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,035 reviews

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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,035 reviews

TripAdvisor Rating  3.6/5  580 reviews

Customer review rating 4.5/5

Francois D. Families - Confirmed reviews ALL

Nothing to say. Everything went well and flawless. We will come back.

Dear Francois, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales Assistant

Customer review rating 2.5/5

Kiren P. Business - Confirmed reviews ALL

While the rooms were good at the hotel, there were too many nasty surprises with extra costs. Firstly a EUR200 deposit had to be paid on arrival when the room was already paid for, there was no communication about this. Then taxes of around EUR10 on checkout. This is a problem especially when the room was paid for in advance. Then the breakfast runs out quickly and is not refilled, the bacon especially gets finished quickly and then it is not refilled. My room was also not ready upon arrival. I arrived at 11:00 after a long trip from South Africa. I understand check in is at 14:00, but after speaking to reception, did they really have to make me wait right up till 14:00 on the dot to get into the room.

Dear Kiren, Thank you for taking the time to share your feedback. We are truly sorry for the inconveniences you experienced during your stay. Regarding the security deposit, there was indeed a small issue at the time of payment processing. The refund has already been issued, but depending on your bank’s processing times, it may take a few more days to appear in your account. We kindly invite you to check your statement over the next few days and contact us if the refund does not appear. As for the city taxes, please note that these are clearly mentioned on all our booking platforms and must be paid directly at the hotel, in accordance with local regulations. Concerning your arrival time, our rooms are available from 2:00 p.m., as stated on all our booking sites. We completely understand how tiring a long flight can be, but since the hotel was fully booked the night before, we unfortunately couldn’t make a room available earlier on this occasion. For your next visit, please don’t hesitate to contact us directly before arrival — depending on availability, we will do our best to arrange an early check-in for you. Regarding breakfast, thank you for your comment. We have shared your feedback with our team to ensure better restocking during service. Please note that as part of our environmental (CSR) approach, we adapt product rotation based on the number of remaining guests to help reduce food waste. In the future, feel free to inform the staff directly — they will be happy to assist you right away. We sincerely hope to have the pleasure of welcoming you again soon and providing a smoother and more enjoyable experience. Kind regards, Aline Perissé Sales Assistant.

Customer review rating 5.0/5

Laurentiu B. Business - Confirmed reviews ALL

I had an absolutely delightful experience at Novotel Massy Palaiseau. From the moment I arrived, the atmosphere was welcoming, clean, and relaxing perfect for both business and leisure travelers. The rooms were spacious, modern, and well-maintained, offering all the comforts needed for a restful stay. The location is convenient, with easy access to transport RER train. Exceptional service at the restaurant. The staff were attentive, friendly, and genuinely cared about making guests feel at home. I want to give a special shout-out to Dora, whose warmth and professionalism stood out every single day. She went above and beyond to ensure every meal was a pleasant experience, always greeting guests with a smile and making thoughtful recommendations. I highly recommend Novotel Massy Palaiseau to anyone looking for comfort, great service, and a welcoming environment. I’ll definitely be returning!

Dear Laurentiu, A heartfelt thank you for your feedback and for your continued loyalty! It is always a real pleasure to welcome you among us. We are delighted to hear that you had an enjoyable stay — your positive comments are a great source of motivation for our entire team, who strive to make each of your visits as pleasant as possible. We truly hope to have the pleasure of welcoming you back very soon for another equally successful stay. Kind regards, Aline Perissé Sales Assistant

Customer review rating 4.0/5

Herve D. Business - Confirmed reviews ALL

room is large and welcoming but the sofa cover had a big hole

Dear Herve, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the comfort of the room. At the same time, we truly regret the inconveniences you experienced. Please rest assured that we have taken your comments seriously. The relevant teams have already been informed, and the issues you mentioned have since been resolved to ensure a smoother experience for all our guests. We would be delighted to welcome you back soon and provide you with a stay that fully meets your expectations. For your next booking, feel free to contact us directly – we’ll be happy to take personal care of your reservation. Best regards, Aline Perissé Sales Assistant

Customer review rating 1.5/5

Lahcen A. Business - Confirmed reviews ALL

Checkin was not easy, the staff was rude and not helpful, (and i didn't understand why they mix enlish and french when talking to me , maybe to show they can speak these luangueges aor laughing on my accent), room was not clean. (room 331) no robe, no iron in the room , was less than basique and 1 star hotel room.

Dear Lahcen, We are truly sorry for the inconveniences you encountered during your stay. Please rest assured that our colleagues never meant to be rude — they are not fully bilingual, which may sometimes create misunderstandings, but certainly without any intention of offending you. Regarding the amenities: bathrobes are provided only in our Executive rooms, and irons are available upon request at the reception desk. We are sorry if this was not clearly explained and if our exchange was misinterpreted. We also regret that the cleanliness of your room did not fully meet your expectations. Your feedback has been shared with our housekeeping team to ensure improvements. Thank you again for your valuable comments. We sincerely hope to welcome you back and provide you with a much more pleasant experience next time. Kind regards, Aline Perissé Sales Assistant.

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Other web-users rate our hotel

  • 161 reviews 8.1/10 Location
  • 388 reviews 6.7/10 Room
  • 512 reviews 8.6/10 Service
  • 5 reviews 6.2/10 WiFi
  • 147 reviews 7.5/10 Cleanliness
  • 142 reviews 7.6/10 Breakfast
  • 68 reviews 3.4/10 Value
  • 26 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.