Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,070 reviews

Best price
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Novotel Massy Palaiseau - Image 1
Novotel Massy Palaiseau - Image 2
Novotel Massy Palaiseau - Image 3
Novotel Massy Palaiseau - Image 4
18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 1 double bed and 1 single sofa bed

Photo out of - Classic Room with 1 double bed and 1 single sofa bed

Ideal for business or leisure stays, this 260 ft² bedroom has a large bed, a convertible sofa and air conditioning. Benefit from an office with high-speed WiFi.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • 3D TV screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
  • Views: City View or Garden View or Pool side
See availabilities

Benefit from unique perks in our 260 ft² executive bedrooms: Nespresso Machine, access to a mini bar, well being kit, bathrobes and slippers, for up to 4 people.

  • Views:

    Garden View or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • OLED screen - Organic light-emitting diode

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Ideal for your business or leisure stays, choose this 24 m² room that we have modified to ensure the comfort of those with reduced mobility. The room has a large bed and desk allowing you to work with WiFi.

  • Views:

    Courtyard View or Park view or Pool side

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 147 rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • 147 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Family

Services for children

  • Children''s library
  • Video game area
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Outdoor unheated pool Currently unavailable

  • Outside
  • On site

Sports and leisure

Boules/petanque

  • Nearby

Table tennis

  • On site

Boules/petanque

  • On site

Table tennis

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • 130 parking spaces

  • Parking pricing: 10 EUR 10 EUR Per day
  • Parking for a week

Services & equipment

  • Intercom

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

O VERDE

Photo out of - O VERDE

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Cooking style
International
Chef name
AMERICO Dos Santos
Capacity
100
Accessibility
Accessible service
18.20 Avenue Emile Baudot, 91120 Palaiseau, France
Telephone +33 1 64 53 90 09
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Book

A TOUTE HEURE

Photo out of - A TOUTE HEURE

You can order meals 24 hours a day with the "A Toute Heure" menu

Bar Type
SNACK BAR
Capacity
20
Accessibility
Accessible service
Telephone +33 1 64 53 90 00

Other informations

Services

  • Wheelchair access
  • Pet allowed
  • Bar for hotel customers only

Payment

  • Cash

Bar Recreation facilites

  • Foosball

Snacks facilities

  • Cold snacks
  • Hot snacks

You can order meals 24 hours a day with the "A Toute Heure" menu

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,070 reviews

Customer review rating 2.5/5

Akash M. Business - Confirmed reviews ALL

Dear Akash, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.0/5

Ronald S. Couples - Confirmed reviews ALL

Dear Ronald, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Ester D. S. Families - Confirmed reviews ALL

Dear Ester, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Should you encounter any issue during a future stay, please do not hesitate to inform our reception team. They will be happy to react immediately and do their utmost to find a suitable solution, including, subject to availability, arranging a change of room to ensure your comfort. Regarding the internet connection, we are truly sorry to hear that it did not fully meet your expectations. Providing a comfortable and seamless experience is very important to us, and your comment is greatly valued. We would like to kindly remind you that, as indicated in your room, your ALL card gives you access to a dedicated high-speed internet connection. During your next stay, please do not hesitate to contact our reception team, who will be delighted to assist you with the activation and ensure an optimal internet experience. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Obadja V. Families - Confirmed reviews ALL

Dear Obadja, Thank you for taking the time to share your feedback with us. We are sincerely sorry for the inconveniences you experienced during your stay. Regarding the payment card, you are indeed correct : debit cards cannot be used for certain bank authorisations or pre-authorisation procedures. In some European countries, we are therefore only able to accept credit cards for these transactions. We understand, however, that this information may not have been sufficiently clear, and we will make sure to communicate it more clearly in the future. As for the electric's kiosks, we sincerely apologise for the inconvenience. They are operated and managed by an independent company, so unfortunately we do not have direct control over them. Nevertheless, we have reported the issue to the company concerned so that it can be addressed. Regarding the receipt, the colleague who assisted you during check-in was a new member of our team and unfortunately missed some of the usual check-in steps. We sincerely apologise for this oversight and will ensure that the correct procedures are reinforced with our team. Finally, regarding the housekeeping team and the breakfast staff, we have of course taken your comments on board and reported the matter to the relevant managers. The situation will be addressed internally to ensure that the necessary measures are taken and that this does not happen again. We sincerely apologise for these issues and fully understand your disappointment. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Sandulescu M. Business - Confirmed reviews ALL

Dear M., We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Dear Akash, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.0/5

Ronald S. Couples - Confirmed reviews ALL

Menu a bit limited in Restaurant, Room was very comfortable although some road noise.

Dear Ronald, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Ester D. S. Families - Confirmed reviews ALL

Breakfast was good and the location was excellent, with plenty of places to eat nearby. Unfortunately, the room was disappointing. There was quite a bit of overdue maintenance: the reading light by the bed was broken, the grab bar on the shower screen was loose, and both the toilet flush button and the toilet door lock/handle were broken. On top of that, the mattress was dirty and the air conditioning barely seemed to cool. A shame, because the basics breakfast and location are good.

Dear Ester, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Should you encounter any issue during a future stay, please do not hesitate to inform our reception team. They will be happy to react immediately and do their utmost to find a suitable solution, including, subject to availability, arranging a change of room to ensure your comfort. Regarding the internet connection, we are truly sorry to hear that it did not fully meet your expectations. Providing a comfortable and seamless experience is very important to us, and your comment is greatly valued. We would like to kindly remind you that, as indicated in your room, your ALL card gives you access to a dedicated high-speed internet connection. During your next stay, please do not hesitate to contact our reception team, who will be delighted to assist you with the activation and ensure an optimal internet experience. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Obadja V. Families - Confirmed reviews ALL

The hotel has normal rooms, nothing special. The breakfast though was really good, extensive choice, high quality food and a nice breakfast room. The garden with terrace and swimming pool are a plus on warm summer days. The chargers on the parking place are really useful for people with electric vehicles. The welcome at reception was poor, as they insisted on a deposit of the full amount plus 100 euros. They refused banking cards and Apple Pay for this and insisted on using a credit card. Luckily, my partner had one. Then they could not provide any formal receipt of the payment of the deposit. Also my charging card that works everywhere in Europe was declined at the car chargers, it finally worked using a Shell charging card. Our room was not cleaned after the first night and day. During breakfast the personnel had a nasty, enduring and loud debate which didn’t help the atmosphere. Last day early morning all four family members were awakened by the cleaning lady that stepped into our room while we were still asleep. This behaviour should never happen in a hotel.

Dear Obadja, Thank you for taking the time to share your feedback with us. We are sincerely sorry for the inconveniences you experienced during your stay. Regarding the payment card, you are indeed correct : debit cards cannot be used for certain bank authorisations or pre-authorisation procedures. In some European countries, we are therefore only able to accept credit cards for these transactions. We understand, however, that this information may not have been sufficiently clear, and we will make sure to communicate it more clearly in the future. As for the electric's kiosks, we sincerely apologise for the inconvenience. They are operated and managed by an independent company, so unfortunately we do not have direct control over them. Nevertheless, we have reported the issue to the company concerned so that it can be addressed. Regarding the receipt, the colleague who assisted you during check-in was a new member of our team and unfortunately missed some of the usual check-in steps. We sincerely apologise for this oversight and will ensure that the correct procedures are reinforced with our team. Finally, regarding the housekeeping team and the breakfast staff, we have of course taken your comments on board and reported the matter to the relevant managers. The situation will be addressed internally to ensure that the necessary measures are taken and that this does not happen again. We sincerely apologise for these issues and fully understand your disappointment. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Sandulescu M. Business - Confirmed reviews ALL

Everything was super clean, the bed and the pillows helped me have the most relaxing sleep I ever had

Dear M., We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Terry M. Business - Confirmed reviews ALL

All staff were very friendly and piolite and helpful, nice breakfast area and pool area all very clean room was nice and good air conditioning , I was very happy with my stay.

Dear Terry M., Thank you very much for taking the time to share your feedback following your stay at Novotel Massy Palaiseau. We are delighted to hear that you had a pleasant and friendly experience with us. We are especially pleased to know that you appreciated the warm welcome and helpfulness of our team, as well as the cleanliness and comfort of our breakfast area, pool area, and room. It is wonderful to hear that the air conditioning contributed to your comfort and that you enjoyed your stay overall. Your kind words are a great encouragement for our entire team, who strive every day to provide a high-quality experience for our guests. We look forward to welcoming you back soon for another enjoyable stay at Novotel Massy Palaiseau. Kind regards, Alfredina NTIM Receptionist

Customer review rating 5.0/5

Andrei D. Families - Confirmed reviews ALL

Familly room, really nice staff, everything was extraordinary!

Dear Andrei, Thank you very much for your loyalty and your kind message! We are delighted that you always enjoy staying with us and that our team has been able to offer you all the attention you deserve. We hope to welcome you back very soon for another equally enjoyable stay. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Chockalingam K. Business - Confirmed reviews ALL

Room is hot . Poor air conditioning . Kept the window open to sleep. Lot of mosquitoes entered. Bad sleep. Won’t choose the hotel again.

Dear Chockalingam, We are sincerely sorry to hear that your stay did not meet your expectations. Please be assured that your feedback has been shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Casanova L. O. Business - Confirmed reviews ALL

Old, dirty...bad breakfast...

Dear O., We are truly sorry to learn that your stay did not meet your expectations. Please do not hesitate to let us know what could have made your experience even better — your feedback is valuable in helping us improve. We would also like to reassure you regarding the cleanliness of our rooms. Our carpets are thoroughly cleaned during every room cleaning service and are shampooed regularly as part of our ongoing maintenance program to ensure the highest standards of comfort and hygiene. We would also like to kindly remind you that, as indicated in your room, your ALL card gives you access to a dedicated high-speed internet connection. During your next stay, please do not hesitate to contact our reception team, who will be delighted to assist you with the activation to ensure an optimal experience. We look forward to welcoming you again soon and providing you with a fully satisfying stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

O'connor K. Business - Confirmed reviews ALL

Stayed for 3 nights. Nice hotel, good restaurant. Great staff

Dear K., We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Nicholas B. Couples - Confirmed reviews ALL

Novotel Massy Palaiseau is well located coming from London for our trip to Bordeaux. We were impressed with the friendly staff and the excellent food served in the restaurant.

Dear Nicholas, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 4.5/5

Patraulescu N. Business - Confirmed reviews ALL

Business traveler, nice hotel, friendly staff, good breakfast and restaurant

Dear NicolaenSebastien, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Marco M. Business - Confirmed reviews ALL

Nice place, very well positioned, quite old architecture. the worst thing has been the temperature management in the room, which does not exist. I do understand that I've been there in a very hot period, but there is no control at all about the temperature

Dear Marco, Thank you for taking the time to share your feedback and for your kind comments regarding our hotel's location. We are sorry to hear that some aspects of your stay did not fully meet your expectations. Regarding the room temperature, all our rooms are equipped with a control panel that allows guests to adjust the temperature according to their preferences. If you experienced any difficulties using it, our reception team, available 24/7, would have been happy to assist you and help improve your comfort during your stay. As for the tea, filters are available for our guests. If you were unable to find them, our restaurant staff would have gladly provided some upon request. We hope you nevertheless enjoyed your stay overall and that we will have the pleasure of welcoming you back in the future. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Omar H. Families - Confirmed reviews ALL

expensive car service

Dear Omar, Thank you for taking the time to share your feedback. We are sorry to read your comment; however, we are not entirely sure we understand the issue you experienced regarding our car service. We would greatly appreciate it if you could provide us with more details so that we can better understand the situation and address your concerns appropriately. Guest satisfaction is very important to us, and we remain at your disposal should you wish to discuss your experience further. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

A. D. A. Business - Confirmed reviews ALL

Nice and clean rooms and a great restaurant and bar with nice staff there. On the other side we have the reception which os more special function than the others. Every request that i got was rejected from the first line. Not my first stay at this hotel. Every time was the same so i am not confident that this will change. Ecample of request : i want a room with esspreso machine. Simple , right? Not

Dear A., Thank you for taking the time to share your feedback and for giving us this rating. We are pleased to hear that you generally enjoyed your stay with us. Regarding your request for a room with an espresso machine, we completely understand how important this kind of detail can be for your comfort. During your last stay, our Executive rooms—those equipped with espresso machines—were unfortunately fully booked. We would have been delighted to offer you an upgrade, but when availability does not allow it, our options are indeed limited, as my colleague explained to you at the time. For future stays, please feel free to request this preference in advance, or you can also select and book the exact room category you prefer directly on our website to ensure availability. We sincerely regret any frustration this may have caused and understand how it may have impacted your experience. Please be assured that refusing a request is never something we take lightly. If you would like to discuss your previous experiences or requests in more detail, we would be more than happy to do so and better understand how we can improve your future stays. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Brandi J. W. Business - Confirmed reviews ALL

Room was smelling mold, I got ill after leaving the hotel.

Dear Brandi, We are sincerely sorry to hear that your stay did not meet your expectations, and we must admit we are somewhat surprised by your feedback. Please be assured that your comments have nonetheless been carefully taken into consideration and shared with the relevant departments to help us improve our services and prevent similar issues in the future. Your satisfaction is very important to us, and we truly hope to have the pleasure of welcoming you again soon to provide an experience that fully meets your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 5.0/5

Alexandre M. Business - Confirmed reviews ALL

Extra

Cher Monsieur M., Un grand merci pour votre retour et pour votre fidélité ! C’est toujours un réel plaisir de vous accueillir parmi nous. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour — vos retours positifs sont une belle source de motivation pour toute l’équipe, qui a à cœur de rendre chacun de vos passages aussi plaisant que possible. Nous espérons avoir le plaisir de vous retrouver très bientôt pour un nouveau séjour tout aussi réussi. Bien cordialement, Aline Perissé, Assistante Responsable Commerciale

Customer review rating 3.0/5

Thomas S. Business - Confirmed reviews ALL

Stay was ok. Hotel dinner was good. breakfast not so good, I am dairy and gluten free, so not much on offer.. Hotel room was basic, bed sheets uncomfortable. Hotel staff all super friendly and helpful.

Dear Thomas, We are truly sorry to learn that your stay did not meet your expectations. Please do not hesitate to let us know what could have made your experience even better — your feedback is valuable in helping us improve. Your satisfaction is our priority, and we look forward to welcoming you again very soon to provide you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 1.5/5

Nicholas A. Business - Confirmed reviews ALL

At check in it was stated that breakfast wasn’t included in my booking despite having explicitly opted for this during my online booking. This caused needless stress at check in, to then be told at breakfast the following morning that breakfast was in fact included with my booking. My ground floor room was also very noisy. The over bath shower had was mounted in such a way that the water did not spray into the bath but instead sideways into the wall making showering very difficult. I wouldn’t stay here again.

Dear Nicholas, We are truly sorry to learn that your stay did not meet your expectations. Regarding breakfast, after checking our records, it was unfortunately not included in the reservation we received. This is why my colleague mentioned it at check-in and offered to add it to your booking so that you could benefit from it during your stay. Concerning the Wi-Fi, as indicated in your room, you can benefit from a high-speed connection by logging in with your ALL – Accor Live Limitless card. Regarding the shower, please note that the shower head is adjustable and can be positioned so that the water flows directly into the bathtub. It may simply have needed to be adjusted to ensure it was correctly aligned. Finally, regarding your other remark about the noise in the room, we have communicated this to the relevant departments so it can be reviewed and improved if necessary. We are nevertheless sorry that your experience did not fully meet your expectations and we hope to have the opportunity to welcome you again in the future for a more pleasant stay. Kind regards, Aline Perissé Assistant Manager

Customer review rating 4.5/5

Sophie H. Business - Confirmed reviews ALL

Bel hotel

Chère Madame H., Un grand merci pour votre retour et pour votre fidélité ! C’est toujours un réel plaisir de vous accueillir parmi nous. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour — vos retours positifs sont une belle source de motivation pour toute l’équipe, qui a à cœur de rendre chacun de vos passages aussi plaisant que possible. N'hésitez pas à nous faire part de ce qui aurait pu rendre votre expérience encore meilleure — vos remarques sont précieuses pour nous aider à progresser. Nous espérons avoir le plaisir de vous retrouver très bientôt pour un nouveau séjour tout aussi réussi. Bien cordialement, Aline Perissé, Assistante Responsable Commerciale

Other web-users rate our hotel

  • 167 reviews 8.5/10 Location
  • 399 reviews 6.5/10 Room
  • 598 reviews 8.9/10 Service
  • 5 reviews 3.8/10 WiFi
  • 161 reviews 8/10 Breakfast
  • 153 reviews 6.5/10 Cleanliness
  • 72 reviews 3.5/10 Value
  • 30 reviews 8.8/10 Bar

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