Novotel Massy Palaiseau 4 stars

Customer review rating (ALL Rating) 4.4/5 1,034 reviews

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Novotel Massy Palaiseau - Image 1
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18.20 Avenue Emile Baudot, 91120 PALAISEAU, France

Description

Hotel extras

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Our accommodation(s)

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
France

GPS:48.719146, 2.263697

Telephone
Fax +33 1 64 47 17 80

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,034 reviews

TripAdvisor Rating  3.6/5  582 reviews

An ill managed hotel

TripAdvisor rating 2.0/5

Karlkoreander TripAdvisor review

Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.

Dear Karlkoreander, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and we appreciate you bringing these matters to our attention. First of all, please accept our sincere apologies for the language barrier you encountered at check-in. This situation does not reflect our usual standards, as the majority of our front desk team speaks several languages, including English, French, Spanish, and German. We regret that this was not the case during your arrival. Regarding your late arrival, we fully understand your frustration after a long journey. However, we would like to clarify that our restaurant’s closing hours are clearly communicated on all our booking platforms as well as on the Accor website. Unfortunately, outside of these hours, our team was not able to provide additional food service beyond what had already been offered, and we regret that we could not do more at that time. Finally, we are deeply sorry for the disturbance caused the following morning when our staff entered your room without knocking and spoke loudly. This is absolutely not acceptable and has been reported to the relevant department so that appropriate measures can be taken to prevent this from happening again. Your comments are valuable to us and help us improve our services. We truly hope to have the opportunity to welcome you again and provide you with the level of service our guests are entitled to expect. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 0.5/5

Charl V. Business - Confirmed reviews ALL

I need an itemized invoice to book the stay as an expense for my company. At checkout I was informed that a copy was e-mailed to me which I could not find. Then I requested this from your website and the only response I received was for this survey. If I receive the invoice I would be happy to send favorable review.

Dear Charl, Thank you for taking the time to share your feedback and for explaining your situation in detail. We fully understand the importance of receiving an itemized invoice in order to submit your stay as a business expense, and we sincerely apologize for the inconvenience you experienced. Please be assured that our Front Office Manager has sent you the itemized invoice corresponding to your stay. Should you not have received it yet, we kindly invite you to inform us so that we may resend it without delay. It is also possible that an incorrect email address was recorded at check-out, which may have prevented the invoice from reaching you. While we regret this unfortunate misunderstanding, we believe it does not accurately reflect the overall quality of our establishment, our services, or the dedication of our team to guest satisfaction. Concerning the Wi-Fi connection, we would like to remind you that high-speed Wi-Fi is available when logging in with your ALL loyalty card, as indicated by our reception team during your stay. We remain entirely at your disposal for any further assistance and would be delighted to ensure your full satisfaction. We truly hope to have the opportunity to welcome you again under better circumstances. Best regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 3.5/5

Lida D. Families - Confirmed reviews ALL

Very clean. The people at the reception desk were so kind, especially one of them who was on charge during our stay, named Amélie!

Dear Lida, We are truly sorry to hear about the issue with your reservation and sincerely apologize for the inconvenience caused. We fully understand how stressful it must have been, especially on New Year’s Eve, and we regret that this situation occurred. We are very grateful that you highlighted the professionalism and kindness of Amélie, who did her utmost to assist you and ensure a solution was found. Your feedback is extremely valuable and helps us continuously improve our service. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again very soon under smoother circumstances, providing you with an experience fully up to your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Customer review rating 2.0/5

Natalie A. B. Families - Confirmed reviews ALL

Not good

Avoid this hotel if possible.

TripAdvisor rating 1.0/5

Devu1120 TripAdvisor review

Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range

Dear Devanshi, We are sincerely sorry to learn that your stay at our property did not meet your expectations. Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered. Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay. Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities. We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel. We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

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Other web-users rate our hotel

  • 168 reviews 8.5/10 Location
  • 391 reviews 6.6/10 Room
  • 540 reviews 8.9/10 Service
  • 5 reviews 6.2/10 WiFi
  • 150 reviews 7.3/10 Cleanliness
  • 147 reviews 7.6/10 Breakfast
  • 26 reviews 9/10 Bar
  • 7 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.