Novotel Massy Palaiseau Hotel 4 stars

I have been coming here for years and your staff takes exceptional care of me during my stay.

The Hotel was very quiet probably due to the rail strikes . it would have been a good location to catch the TGV into Paris. Plenty of parking space. We decided to trade up within the Accor group to Novotel. Overall presentation was like an IBIS. Staff were pleasant and helpful. One complimentary bottle of water for 3 adults in one room. We given extra by one member of reception. Another employee question our request stating it was One per room irrespective of number of guests. No extraction was working in our bathroom or separate toilet.

All good. The breakfast was not to Novotel standards. But this might be caused by strikes in Paris and only a handful guests in the entire hotel. The staff was very nice and the room was comfortable.

Thanks for the stay It was great My comments below Nice staff Nice room Good sleep Good food Good wine Close to work Very good Thanks The most irritating is having to explain it in 200 characters. Ridiculous

correct

hair dryer is no function

The hotel is in a terrible location - building sites and run-down tenements. I was given a room right next door to the elevator resulting in all night long noise. I was staying for 2 nights. On check in I was informed that due to IT problems I had to pay for my first night right then. Paid for the second night on check out but never received my reward points. This was particularly galling as I am registered for their "stay 3 x 2 nights" promotion to receive bonus award points. As members of the Accor reward program will know, their lack of customer service is legendary. It's not even possible to complete the " record missing points" web page as it asks for a mandatory field to be filled in that will not accept input - I tried 3 different browsers. I will be sticking with IHG in future.

Modern hotel with good facilities and well designed bedrooms, though in some areas in need of new decoration. The restaurant has a set menu providing interesting bistro choices for an evening meal with a good bar selection. The buffet breakfast was excellent. At the time of the visit the room rate was not particularly good value, but acceptable.

Easy stop from South of France to The Netherlands, rooms little dated, breakfast good value. Entertaining Waiter was in a rush to finish (chef was probably leaving) even though we arrived at an hour before kitchen close (8.30). Kids could not choose their desert but were handed an icecream in the kitchen.

Situated in the outskirts, the environment is not very inspiring. The rooms are a bit noisy and the bedlinen felt synthetic. The food, however, was excellent, both for dinner as well as for breakfast.

Hotel has standard amenities as all Novotel hotels. Rooms are ok but need some renovation and should be more clean. Bathroom is ok has walk in shower. Airco works well. Reception staff is very friendly and helpful. Bar is OK. Restaurant is reasonable. Breakfast area was not so great. Staff had some problems to refill enough food and drinks in the breakfast area. Probably not able to handle when big groups are joining breakfast. Better preparation is required here. Big parking lot and easy to park. Hotel is close situated to the motorways. Swimming pool is also available.

One night stay whilst visiting local business district. Nice ground floor room overlooking pool. Room had been recently modernised and was fine. Air con was OK (It was very hot outside). Food and drink were OK.

A good room with an upgraded bathroom, but totally let down by the terrible state of the carpet and the fact that the air conditioning didn't work. Lots of evidence of a total lack of quality control. A broken lid on the kettle, chewing gum in a rapper not cleared up from the bathroom floor, dirty top on the bathroom mirror etc etc. Staff were very pleasant but all in all it was clear that the management of this hotel was sadly lacking.

I stay for business purpose on November 13, I received a very nice and quiet room The staff was very welcome , great breakfast The only issue was that I was asked to show again my company credit card which had been inserted on the on-line check-in form

we went there for new year's eve, as the party was nearby. we were amazed by the quality of services, the kindness of the staff. everything was great. for the kids we have lots of games and things to do. everybody was really nice and polite and ready to help. the rooms were clean, the hallway smells gorgeous. the breakfast was great, everything form sweet to savoury. we really enjoyed our stay and would definitely recommend this hotel.