Novotel Massy Palaiseau Hotel 4 stars

I have been coming here for years and your staff takes exceptional care of me during my stay.

The Hotel was very quiet probably due to the rail strikes . it would have been a good location to catch the TGV into Paris. Plenty of parking space. We decided to trade up within the Accor group to Novotel. Overall presentation was like an IBIS. Staff were pleasant and helpful. One complimentary bottle of water for 3 adults in one room. We given extra by one member of reception. Another employee question our request stating it was One per room irrespective of number of guests. No extraction was working in our bathroom or separate toilet.

All good. The breakfast was not to Novotel standards. But this might be caused by strikes in Paris and only a handful guests in the entire hotel. The staff was very nice and the room was comfortable.

Thanks for the stay It was great My comments below Nice staff Nice room Good sleep Good food Good wine Close to work Very good Thanks The most irritating is having to explain it in 200 characters. Ridiculous

correct

hair dryer is no function

The hotel is in a terrible location - building sites and run-down tenements. I was given a room right next door to the elevator resulting in all night long noise. I was staying for 2 nights. On check in I was informed that due to IT problems I had to pay for my first night right then. Paid for the second night on check out but never received my reward points. This was particularly galling as I am registered for their "stay 3 x 2 nights" promotion to receive bonus award points. As members of the Accor reward program will know, their lack of customer service is legendary. It's not even possible to complete the " record missing points" web page as it asks for a mandatory field to be filled in that will not accept input - I tried 3 different browsers. I will be sticking with IHG in future.

I had to change the room, since my original room was smelling like an old wet basement room. And I never ever had asked at a reception desk before in my life to change rooms. So I am quite relaxed usually, but couldnt stand this. Changing rooms was easy and quick, but it smelled in the new room as well… less as in the first room but it was kind of acceptable...but others less robust like me would have changed the room as well. Then in all the floors some artificial smell has been created to make the floors smell nicer ...instead it gave me headache quite a lot. Breakfast was overall ok, but it took quite some time until someone came to clean the table. Based on this experience I will avoid choosing Novotel for a business trip next time, since there are other hotel chains out there I made a better experience before.

I have an ARCOR gold membership card. There is promised to get an upgrade to a premium room. I was in the last half a year many weeks in this hotel, I always got the info, that no premium rooms are available. I am asking myself, what is the value of the gold membership. In the standard rooms (price 180 €) is only a package of soap, nothing more in the bathroom. And in the fridge is one bottle of mineral water. If there are really no premium rooms abvailable, why not adding this to the standard rooms.

Room: comfortable size. With nice working desk Facilities: old building but it's ok. Only one super tiny elevator I've ever seen in such public building. Service: terrible - long queue of checkout line every morning, slow process - no laundry service for long stayers. and you cheated/lied on my wash/dry request. - you can't even find extra laundry bag

Good check in/out + good service in restaurant. Hotel is tired and in need of an update. Room AC not very effective. Sink and shower drains smell (badly)

I had issue with keycard 2 days, the staff were very friendly and helpful to resolve the issue. I also found the staff at bar and at breakfast welcoming and helpful

Not good. I cancelled my next stay as the room are very outdated and hallways not clean.

Just 20 minutes by train to the heart of Paris. Great breakfast and helpful staff. And a pool to cool of after a long day.

We had an excellent stay at the hotel. The barman/waiter was fantastic and couldn't do enough to help us.