Novotel Paris Saclay 4 stars

Customer review rating (ALL Rating) 4.4/5 611 reviews

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Description

Hotel extras

  • Less than 5 minutes from the Saclay scientificfacility

  • Green Key certificate

  • 10,764 sq. ft. (1,000 m²) of rooms in an old restored farmhouse

  • Outdoor tennis courts and fitness room

  • Free private enclosed outdoor car park

Our accommodation(s)

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Room 1

Hotel location

Novotel Paris Saclay

Rue Charles Thomassin
91400 SACLAY
France

GPS:48.732941, 2.169285

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Treat yourself to fine, gourmet cuisine in our restaurant.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  611 reviews

Customer review rating 1.5/5

Andrew C. Couples - Confirmed reviews ALL

Dear Andrew, Thank you for sharing your feedback. We are sorry to read that you were disappointed with your experience, particularly regarding the price of our food. However, we regret that we were not made aware of any concerns during your stay. Our teams are available throughout the stay to listen to our guests and address any issues they may encounter, and we would have appreciated the opportunity to understand your concerns and, where possible, find an appropriate solution while you were with us. As your review does not provide any further details about what went wrong, it is unfortunately difficult for us to identify the specific aspects of your stay that fell short of your expectations or to take targeted action. We nevertheless take your feedback seriously and hope that, should you choose to stay with us again, you will feel comfortable sharing any concerns with our team directly so that we can have the opportunity to assist you. Kind regards, The Novotel Paris Saclay Team H0…

Customer review rating 2.0/5

Lesley L. Business - Confirmed reviews ALL

Dear guest,, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room and our facilities. However, we are sorry that some aspects of our service did not meet your expectations. Regarding the late check-out, while this is one of the benefits of your ALL membership, it is always subject to availability. During your stay, the hotel was fully booked due to the busy summer season, and unfortunately we were unable to accommodate your request. Your comments have been shared with the relevant teams, and we hope to have the pleasure of welcoming you again and providing you with an even better experience. Kind regards, Novotel Paris Saclay

Customer review rating 3.0/5

Julia W. Friends - Confirmed reviews ALL

Dear Julia, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found your room clean and comfortable and appreciated the daily housekeeping service. We are also grateful for your kind words regarding the two members of our team who made a positive impression through their friendly and attentive service. We are, however, very sorry that the welcome and attitude of some members of our team did not meet your expectations, and that you were disappointed with the food served during your stay. We also regret the way the dishes were presented and explained to your group. While we can confirm that we do not serve beef nose or beef lips, we understand that being given an unclear or confusing explanation of a dish is frustrating, particularly when dietary requirements and allergies are concerned. Your comments regarding the service and catering have been shared with the teams concerned. We will pay particular attention to the communication around our dishes and to ensuring that our guests feel properly welcomed and informed throughout their meals. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a more enjoyable experience on a future stay. Kind regards, Team Novotel Saclay

Customer review rating 1.5/5

Bernard D. Families - Confirmed reviews ALL

Dear Bernard D., Thank you for your feedback. We are sorry that the cleanliness of our common areas did not meet your expectations. Your comments have been shared with our team to ensure improvements are made. Sincerely, Novotel Paris Saclay

Customer review rating 3.0/5

Valerie B. Solo - Confirmed reviews ALL

Dear Valerie B., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear you enjoyed our accommodations and amenities. However, we regret that the dining experience did not meet your expectations. Your comments will be noted as we continually aim to enhance our offerings. L'équipe du Novotel Paris Saclay

Other web-users rate our hotel

  • 125 reviews 9.1/10 Location
  • 269 reviews 6.7/10 Room
  • 363 reviews 8.2/10 Service
  • 166 reviews 5.5/10 Food
  • 122 reviews 6.1/10 Breakfast
  • 94 reviews 5.5/10 Cleanliness

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