Novotel Paris Saclay 4 stars

Customer review rating (ALL Rating) 4.4/5 615 reviews

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Novotel Paris Saclay - Image 1
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Novotel Paris Saclay - Image 4
Rue Charles Thomassin, 91400 SACLAY, France

Description

Hotel extras

  • Less than 5 minutes from the Saclay scientificfacility

  • Green Key certificate

  • 10,764 sq. ft. (1,000 m²) of rooms in an old restored farmhouse

  • Outdoor tennis courts and fitness room

  • Free private enclosed outdoor car park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Be the first to discover the new Novotel NRoom. Combine work and relaxation in a completely redesigned room, including a 55 inch TV, free WIFI, complimentary bottled water, tea and coffee making facilities and a safe.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Combine work and relaxation. Newly designed Novotel NRoom rooms with special perks. Start the day off right and enjoy the Nespresso machine, minibar, WiFi, slippers, bathrobes, ironing board and iron.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Be the first to discover the new Novotel NRoom. Combine work and relaxation in a completely redesigned room, including a 55 inch TV, free WIFI, complimentary bottled water, tea and coffee making facilities and a safe.

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our large, stylish Suite comprises a lounge area, bedroom and bathroom with shower and bathtub. It offers a minibar, Nespresso machine, wellness kit with bathrobe and slippers and 2 flat screen TVs.

Max. number of persons
2
Area
From 46 m² / 495 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Temperature Air Control

  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Paris Saclay

Rue Charles Thomassin
91400 SACLAY
France

GPS:48.732941, 2.169285

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 139 rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
  • 139 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Business

16 Meeting rooms

Family

Services for children

  • Children''s library
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area
  • Foosball
  • Children''s TV Channels

Well-being

Piscine Novotel Paris Saclay

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Golf

  • Nearby

Boules/petanque

  • On site

Volleyball

  • On site

Dart board

  • On site

Badminton court

  • On site

Table tennis

  • On site

Miniature golf

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • Parking opened 24/7

Services & equipment

  • Intercom
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

GOURMET BAR

Photo out of - GOURMET BAR

Treat yourself to fine, gourmet cuisine in our restaurant.

Cooking style
French
Capacity
61
Accessibility
Accessible service
Rue Charles Thomassin, 91400 Saclay, France
Telephone +33 1 69 35 66 00
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday Closed
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Treat yourself to fine, gourmet cuisine in our restaurant.

Book

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Unheated outdoor swimming pool. Open from Friday, May 8, 2026 to October 4, 2026 depending on weather conditions. Access reserved for hotel guests only. Opening hours from 9am to 9pm.

You have decided to get married. Now it is time to plan your wedding. Let our rigorous professionalism and savoir-faire help make it stress free. Our teams will be by your side to ensure it is a truly unforgettable day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  615 reviews

Customer review rating 2.5/5

Maureen B. Friends - Confirmed reviews ALL

Dear Ms B., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the quiet location, the cleanliness of your room and the comfort of your bed. We are sorry, however, that several aspects of your stay did not meet your expectations. Regarding the evening meals, we would like to clarify that for organised tour groups, we offer a reduced menu with a more limited choice than our usual à la carte menu. This allows us to ensure both the quality of the dishes and, importantly, a quick and efficient service for our groups. This is why our usual menu cannot be offered in this context. That said, we sincerely apologise that your dietary requirements were not properly taken into account, and we are particularly concerned about your comment regarding the salmon. We will share your feedback with our kitchen and service teams. We are also sorry to hear about the difficulties you experienced with some members of our team. All our guests, whether travelling individually or as part of a group, should receive the same warm and professional welcome. Thank you again for your comments, which will help us improve our service. Kind regards, Team Saclay

Customer review rating 4.0/5

Nathalie L. Friends - Confirmed reviews ALL

Dear Nathalie, Thank you very much for taking the time to share your detailed and constructive feedback following your stay with us. We are delighted to hear that you enjoyed our green surroundings, the warm welcome from our team, and especially your meal on the terrace by the pool. We will be happy to share your compliments with our Chef and restaurant team. We sincerely apologize for the inconvenience caused by the room not being ready upon your arrival. Having to return to Reception with your luggage and wait for another room was certainly not the experience we wanted for you. We are also sorry for the lack of consistency regarding your request to have lunch before the restaurant opening time. Your comments have been noted and will help us improve our internal communication and room-readiness checks. We also appreciate your observations regarding the team. We are pleased to know that you found our team welcoming and helpful, and that you would consider returning and recommending us. We truly hope to have the pleasure of welcoming you back and providing you with an even smoother experience next time. Kind regards, The Novotel Paris Saclay Team

Customer review rating 4.0/5

Goldman R. Families - Confirmed reviews ALL

Dear Mr. Goldman, Thank you for sharing your experience at Novotel Paris Saclay. We are pleased to hear that you found our staff welcoming and your room clean and well appointed. However, we regret to learn about the issues you encountered with the air conditioning and the toilet. Please accept our apologies for any inconvenience caused during your stay. Additionally, we appreciate your feedback regarding the breakfast buffet timing; we strive to maintain our schedule to ensure a quality dining experience for all guests. Your insights are invaluable to us, and we hope to welcome you back in the future for another enjoyable visit. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 4.5/5

Vinod K. Families - Confirmed reviews ALL

Dear Vinod K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our restaurant service and breakfast, as well as the cleanliness of our hotel and rooms. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 5.0/5

Ben E. Families - Confirmed reviews ALL

Dear Ben E., Thank you for your positive feedback regarding our location and facilities. We are delighted to hear that you enjoyed the amenities we offer, including the EV chargers and the terrace with the pool. Your satisfaction is our priority. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Dear Ms B., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the quiet location, the cleanliness of your room and the comfort of your bed. We are sorry, however, that several aspects of your stay did not meet your expectations. Regarding the evening meals, we would like to clarify that for organised tour groups, we offer a reduced menu with a more limited choice than our usual à la carte menu. This allows us to ensure both the quality of the dishes and, importantly, a quick and efficient service for our groups. This is why our usual menu cannot be offered in this context. That said, we sincerely apologise that your dietary requirements were not properly taken into account, and we are particularly concerned about your comment regarding the salmon. We will share your feedback with our kitchen and service teams. We are also sorry to hear about the difficulties you experienced with some members of our team. All our guests, whether travelling individually or as part of a group, should receive the same warm and professional welcome. Thank you again for your comments, which will help us improve our service. Kind regards, Team Saclay

Customer review rating 4.0/5

Nathalie L. Friends - Confirmed reviews ALL

I haven't given 10/10, due to two small things which could probably be improved on logistics and simply based on being careful or simply be checked to ensure the guest has what it needs.I arrived at Novotel Saclay pleasantly surprised by the area itself, very green all around. Got the Reception , and service was welcoming and smiling, and helpful. Had to wait for my room as I arrived early and had time to have a beautiful meal on the terrace next to the swimming pool. Very very nice and tasty food. Compliment to the Chef. Finally got my room key on 3rd or 4th floor but when I got there with all my 2 heavy luggages, the room given was not ready, the bed was not done, bathroom towels on the floor as well next to the bed. I had to call to tell Reception, and was told to bring the key back (down again with my two luggages) and that I would be giving another room. Had to wait again and was given a ground floor room which was okay with a nice quiet little view. Shame as everytihng started well, but this mistake let it down a bit. It could have been avoided. Food for thought and for improvement there. Other thing which could have been avoided was telling me the night before that I could lunch at the restaurant a little earlier than the opening time and that something would be sorted out for me, when on the day, I was told it was a earlier than opening time and that the Chef would not coook something just for me. It was just a question of probably 30 minutes earlier. It didn't matter to me in the end, but maybe Service should communicate and agree on the rules to apply towards those kind of requests which can occur. Otherwise the overall was good, wlecoming, good service overall, helpful and trying to please. I definitely got what I needed and the help I needed. Young service who seems at times a little "panicked" or on the slow side. It would be nice to see someone a little older with maybe a little more experienced in the Hospitality Service to be around to "re-assure" by supervising in case it is needed. On my way out, I saw a couple having the same "feeling" as mine while checking out. I therefore don't think I was the only one. But again it is a place I would definitely go back to and recommend to people. Not everything is always perfect in this world but working on getting things better and always professional will always be appreciated by the guests.

Dear Nathalie, Thank you very much for taking the time to share your detailed and constructive feedback following your stay with us. We are delighted to hear that you enjoyed our green surroundings, the warm welcome from our team, and especially your meal on the terrace by the pool. We will be happy to share your compliments with our Chef and restaurant team. We sincerely apologize for the inconvenience caused by the room not being ready upon your arrival. Having to return to Reception with your luggage and wait for another room was certainly not the experience we wanted for you. We are also sorry for the lack of consistency regarding your request to have lunch before the restaurant opening time. Your comments have been noted and will help us improve our internal communication and room-readiness checks. We also appreciate your observations regarding the team. We are pleased to know that you found our team welcoming and helpful, and that you would consider returning and recommending us. We truly hope to have the pleasure of welcoming you back and providing you with an even smoother experience next time. Kind regards, The Novotel Paris Saclay Team

Customer review rating 4.0/5

Goldman R. Families - Confirmed reviews ALL

We had a pleasant family stay at the Novotel Saclay. The staff was welcoming, and our room was clean and well appointed, although small for four adults plus luggage. The negatives were that the air conditioning was rather weak, our toilet clogged the first night, couldn't be fixed until the next day and when they say the breakfast buffet closes at 10:30 they aren't kidding. Overall, it was a good base for our trip, and we wouldn't hesitate to stay here again.

Dear Mr. Goldman, Thank you for sharing your experience at Novotel Paris Saclay. We are pleased to hear that you found our staff welcoming and your room clean and well appointed. However, we regret to learn about the issues you encountered with the air conditioning and the toilet. Please accept our apologies for any inconvenience caused during your stay. Additionally, we appreciate your feedback regarding the breakfast buffet timing; we strive to maintain our schedule to ensure a quality dining experience for all guests. Your insights are invaluable to us, and we hope to welcome you back in the future for another enjoyable visit. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 4.5/5

Vinod K. Families - Confirmed reviews ALL

Enjoyed stay in the hotel .Restaurant service and the breakfast was good.Cleaness of hotel and the rooms is being maintained to the satisfaction of clients.

Dear Vinod K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our restaurant service and breakfast, as well as the cleanliness of our hotel and rooms. Your satisfaction is our priority, and we look forward to welcoming you again. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 5.0/5

Ben E. Families - Confirmed reviews ALL

Hotel is well located south of Paris right next to the motorway and has great facilities, good EV chargers, a lovely outside terrace with a pool and a nice restaurant.

Dear Ben E., Thank you for your positive feedback regarding our location and facilities. We are delighted to hear that you enjoyed the amenities we offer, including the EV chargers and the terrace with the pool. Your satisfaction is our priority. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 2.0/5

Nagarajan D. L. Families - Confirmed reviews ALL

The room was nice but the fan for the AC was not working. It was a hot day at 40 degrees and I did raise it with the reception as soon as I walked into the room. Reception saw it and said that the fan for ac is not working and it was a similar problem for another room next door. No further explanation given and I wasn't even offered a change of room. Thoroughly disappointed and I didn't challenge this as I was too tired after a hot day in the sun but also due to language barrier I had no clue what else to expect at that time. Definitely not what I was expecting from a hotel like novotel

Dear Nagarajan D. L., Thank you for taking the time to share your experience. I am pleased to hear that you found the room to your liking; however, I sincerely regret that the air conditioning system did not function as expected during your stay. We understand that a comfortable environment is essential, especially in high temperatures. I apologize for any inconvenience caused by the lack of immediate solutions provided by our reception team. Your feedback regarding the communication and assistance you received is invaluable, and we will consider it to enhance our guest service training. While we strive to offer a seamless experience for all our guests, I regret that we fell short in this instance. Thank you again for your feedback, and I hope you will reconsider visiting us in the future, allowing us an opportunity to provide you with the experience you originally expected. Best regards, Marc, Valéria, Thibault, Marc Mélissa, Delphine

Customer review rating 1.5/5

Andrew C. Couples - Confirmed reviews ALL

Poor & expensive food

Dear Andrew, Thank you for sharing your feedback. We are sorry to read that you were disappointed with your experience, particularly regarding the price of our food. However, we regret that we were not made aware of any concerns during your stay. Our teams are available throughout the stay to listen to our guests and address any issues they may encounter, and we would have appreciated the opportunity to understand your concerns and, where possible, find an appropriate solution while you were with us. As your review does not provide any further details about what went wrong, it is unfortunately difficult for us to identify the specific aspects of your stay that fell short of your expectations or to take targeted action. We nevertheless take your feedback seriously and hope that, should you choose to stay with us again, you will feel comfortable sharing any concerns with our team directly so that we can have the opportunity to assist you. Kind regards, The Novotel Paris Saclay Team H0…

Customer review rating 2.0/5

Lesley L. Business - Confirmed reviews ALL

The hotel itself was fine, room and other facilities were adequate and reasonably priced. Customer services needed work though. I emailed a request to the hotel in advance of my stay, which was never responded to, and when I asked at the desk on arrival for a late checkout, which was a benefit of my Accor membership, I was told this was not valid and I would have to pay €50 even though I had clear evidence that the benefit was offered as part of the membership. In addition, the housekeeping arrangements were very odd in that they were determined to clean my room, while I was still there on the morning of checkout. This included coming into my room early in the morning, while I was still in bed, and repeatedly knocking to provide housekeeping on the same morning. I have no issues with housekeeping checking to see if someone has already vacated the room, but it seemed odd to try to clean the room prior to check out and the cleaners did not appear to know which rooms were on check-out days.

Dear guest,, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room and our facilities. However, we are sorry that some aspects of our service did not meet your expectations. Regarding the late check-out, while this is one of the benefits of your ALL membership, it is always subject to availability. During your stay, the hotel was fully booked due to the busy summer season, and unfortunately we were unable to accommodate your request. Your comments have been shared with the relevant teams, and we hope to have the pleasure of welcoming you again and providing you with an even better experience. Kind regards, Novotel Paris Saclay

Customer review rating 3.0/5

Julia W. Friends - Confirmed reviews ALL

I was part of a coach group that stayed for 4 nights at this hotel. Hotel itself was clean and comfortable however the staff were not particularly welcoming or friendly other than for 2 young lads who waited at our table one night, they were very polite and smiley. The food was awful most nights. On arrival we were presented with beef bourginon with very little sauce on overcooked pasta. The following nights we were presented with choice of mains which ranged from horrid to okay but the starters and desserts were just given out with no checking for allergies etc. The final starter we had was unidentifiable and on asking we were advised it was cows nose, needless to say nobody wanted to eat it and the only alternative they could come up with was fruit. I was very pleased with my room and it was serviced daily.

Dear Julia, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found your room clean and comfortable and appreciated the daily housekeeping service. We are also grateful for your kind words regarding the two members of our team who made a positive impression through their friendly and attentive service. We are, however, very sorry that the welcome and attitude of some members of our team did not meet your expectations, and that you were disappointed with the food served during your stay. We also regret the way the dishes were presented and explained to your group. While we can confirm that we do not serve beef nose or beef lips, we understand that being given an unclear or confusing explanation of a dish is frustrating, particularly when dietary requirements and allergies are concerned. Your comments regarding the service and catering have been shared with the teams concerned. We will pay particular attention to the communication around our dishes and to ensuring that our guests feel properly welcomed and informed throughout their meals. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a more enjoyable experience on a future stay. Kind regards, Team Novotel Saclay

Customer review rating 1.5/5

Bernard D. Families - Confirmed reviews ALL

The common spaces were very dirty , even the manager mentioned that to the team but nothing happened.

Dear Bernard D., Thank you for your feedback. We are sorry that the cleanliness of our common areas did not meet your expectations. Your comments have been shared with our team to ensure improvements are made. Sincerely, Novotel Paris Saclay

Customer review rating 3.0/5

Valerie B. Solo - Confirmed reviews ALL

Rooms were lovely, air conditioned, serviced daily, swimming pool was lovely. You were let down by the food

Dear Valerie B., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear you enjoyed our accommodations and amenities. However, we regret that the dining experience did not meet your expectations. Your comments will be noted as we continually aim to enhance our offerings. L'équipe du Novotel Paris Saclay

Customer review rating 2.5/5

An M. Business - Confirmed reviews ALL

- I'm a gold member and I got already twice an executive room - now I got a room that was not really clean - there was no ironing machine and the ironing machine and plank: this did not really work. It was just a plank, it could not even stand....

Dear An M., Thank you for your feedback regarding your recent stay. We sincerely apologize for not meeting your expectations this time. Cleanliness is a priority for us, and we regret that the room did not meet our usual standards. Additionally, we understand the importance of having functional amenities, and your comments regarding the ironing equipment have been noted. We appreciate your loyalty and hope to provide you with a more satisfactory experience in the future. Best regards, Novotel Paris Saclay

Customer review rating 2.0/5

Yuqing W. Solo - Confirmed reviews ALL

The most awful accor hotel I have ever been. No recognition of all membership. No welcome pack, no slippers, no weekend breakfast, very rude staff. A female staff claimed me not pay for the food with French and got very angry. I actually paid to her colleague. Instead of checking with him, she just looked like crazy and lost temper control. I can't believe that thing should happen in France, the headquarter of the brand.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. As an ALL member, we always strive to recognize your loyalty. Please note that bathrobes and slippers are available in our Executive rooms. We are pleased to offer complimentary upgrades from Classic rooms whenever Executive rooms are available, although this is not always possible when the hotel is fully booked. Breakfast is also available on weekends. We regret that we were not made aware of these concerns during your stay, as our team would have been pleased to assist you and clarify any misunderstandings at the time. We sincerely apologize for your experience in the restaurant. The situation you described is not representative of the service we aim to provide, and we have shared your comments with the team concerned. As a gesture of goodwill, we will credit ALL Reward points to your ALL account. We hope this demonstrates our commitment to restoring your confidence. We hope to have the pleasure of welcoming you back to Novotel Paris Saclay. Kind regards, The Novotel Paris Saclay Team

Customer review rating 1.0/5

Muaz K. Business - Confirmed reviews ALL

Towels are not changed daily. Poor reception and check in. Charged me for early check in even though I mentioned it as a request in my reservation. No available adapters. Poor breakfast options. Toilet doesn’t have a water tap.

Dear Guest, Thank you for taking the time to share your feedback following your stay. Regarding the towels, as part of our environmental commitment, we do not replace them automatically every day. This is explained in each room: if you would like your towels to be changed, simply place them on the bathroom floor, and our housekeeping team will gladly replace them. Concerning the adapters, we apologize that none were available during your stay. Unfortunately, all of our adapters were already being used by other guests at that time. We are also sorry to hear that your check-in experience and breakfast did not meet your expectations. We appreciate your comments, as they help us identify areas where we can improve our service. Regarding the absence of a water tap next to the toilet, please note that our toilets are separate from the bathroom, and the room layout does not allow for the installation of an additional water tap in the toilet area. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Novotel Paris Saclay

Customer review rating 2.5/5

Salman S. Solo - Confirmed reviews ALL

I stayed at this hotel for six nights and seven days. As an Accor Gold member, I had expected a much higher standard of service and hospitality. Unfortunately, my experience was disappointing, uncomfortable, and did not represent good value for money. The only reason I chose to stay at this property was that all other nearby hotels were fully booked for the entire duration of my visit. Regrettably, my stay fell well short of the expectations I associate with the Accor brand.

Dear Mr. S., Thank you for sharing your feedback regarding your recent stay at Novotel Paris Saclay. We sincerely regret to learn that your experience did not meet the high standards expected from the Accor brand, particularly as a valued Gold member. Your insights regarding service and comfort are important to us, and we take them seriously as they help us identify areas for improvement. We appreciate your choice to stay with us, and we aim to offer a memorable experience to all our guests. Thank you for your understanding. Best regards, Marc, Pauline, Thibault, Marc Mélissa, Delphine

Customer review rating 4.5/5

Valerie L. Friends - Confirmed reviews ALL

Room was well appointed ,clean and comfortable

Dear Valerie L., Thank you for your kind words regarding the quality and comfort of your room. We are pleased to hear that you enjoyed your stay at Novotel Paris Saclay. Your feedback is greatly appreciated, and we hope to welcome you back soon. Marc, Pauline, Thibault, Marc Mélissa, Delphine

Customer review rating 1.5/5

Melissa O. Friends - Confirmed reviews ALL

The pool was very crowded and it appeared that day passes were being sold. The pool did not seem fully reserved for guests, as stated on the website. Further, management enabled incredibly rude and antagonistic behavior from a group of women at the pool. The women arrived at peak time during the day and were told by management that they could claim a lounge chair by the pool, which had towels there to save the space while my friend and I ate lunch. When we came back to our chairs, the women had kept my towel on the lounge chair and added their possessions. They then became very aggressive when asked to move their things despite them being misinformed by hotel management that they could claim the space. The reason given by management was that I had left no "personal belongings" and only my towels. I did not bring any additional clothing or something unimportant to leave. After a very loud public argument, the hotel staff again sided with the women. I have never had this kind of situation at a hotel before. If towels are left, the chair is claimed. The women should have understood that they cannot come at a peak time during the day and just take any chair they please. It was an incredible show of arrogance, emboldened by compliant staff. I will never stay at this hotel again. This experience ruined a nice weekend away and my friend and I no longer felt comfortable in the space.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that this situation affected your stay and that it left you with such a negative impression. We would like to clarify that our swimming pool is exclusively reserved for hotel guests. We do not sell day passes. During the weekend of your stay, however, the hotel was fully booked, which explains why the pool area was particularly busy. Regarding the sun loungers, they are located in a shared space and, to ensure that all guests can enjoy the facilities, we do not allow them to be reserved while guests leave the pool area for an extended period, such as to have lunch. When only towels are left on a lounger, without any personal belongings, it is unfortunately impossible for our team to know whether the guest intends to return or has left the pool area for the rest of the day. That being said, we are sincerely sorry that the interaction with the other guests escalated and affected your weekend. This is certainly not the experience we wish to offer, and we regret that the situation made you feel uncomfortable. We hope you will consider giving Novotel Paris Saclay another opportunity to provide you with a more enjoyable stay. Kind regards, The Novotel Paris Saclay Team

Customer review rating 1.5/5

Diarmaid O. D. Families - Confirmed reviews ALL

The restaurant was mean. Basic dishes with undercooked pasta. Menu provided was not honored. If children eat pasta a side was not included. This was not marked in the menus. I complained and was told at reception that they were “alone” and could not help. The children’s play equipment is poorly maintained and needs to be cleaned at least. I booked this for the family friendliness but more effort is needed.

Dear Diarmaid, We are surprised by your review, as it does not reflect either the discussions we had with you during your stay or the facts as they occurred. During your meal, the only concern brought to our attention was the quantity of fries served to the children. At no point were undercooked pasta or a failure to provide the advertised menu mentioned. As soon as you raised the issue, an additional serving of fries was provided free of charge and without delay. Had any other concerns been brought to our attention at the time, we would naturally have done our best to address them in the same way. Regarding our children's facilities, they were installed recently and are maintained on a regular basis. Like any equipment used daily by young children, they may show normal signs of use, but this does not affect their cleanliness, functionality, or safety. We are also surprised by your comments regarding the condition of the premises. During your visit to the restaurant, your children drew directly on the tables with crayons, and those same crayons, along with packaging and other litter, were left on the floor and tables when you left. Our team cleaned everything up without making any remarks and continued to provide you with the same level of service and attention throughout your visit. We are always open to constructive feedback when it is justified and helps us improve our services. However, we cannot allow statements that do not accurately reflect what actually took place during your stay. We wish you all the best. L'équipe du Novotel Saclay

Customer review rating 3.5/5

David W. Couples - Confirmed reviews ALL

Totally inadequate sink with non-functioning plug. No flat pillows available, all too fat. But ... the best breakfast I've had in a French hotel.

Dear David, Thank you for your feedback. We are sorry to read that the sink plug did not function properly during your stay. However, we have no record of this issue being reported to our reception team. Had we been informed during your stay, we would have been happy to investigate and resolve the problem immediately. Regarding the pillows, these are our standard hotel pillows and we understand that comfort preferences can vary from one guest to another. On a more positive note, we are delighted that you enjoyed our breakfast and especially pleased that you considered it the best you have had in a French hotel. We appreciate your comments and hope to have the opportunity to welcome you back and provide an even better experience on your next stay. L'équipe du Novotel Saclay

Customer review rating 3.0/5

Antony M. Solo - Confirmed reviews ALL

Other guests (groups) were staying and made a lot of noise until late. The sound insulation was disappointing. Also the main course in the restaurant (lamb) was too small -- two little lamb chops.

Hello Antony, Thank you for taking the time to share your feedback. We are sorry to hear that your stay was affected by noise disturbances and that your dining experience did not fully meet your expectations. Your comments regarding the hotel's soundproofing and the portion size of the lamb dish have been noted and shared with the relevant teams. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, L'équipe du Novotel Saclay

Other web-users rate our hotel

  • 119 reviews 9/10 Location
  • 262 reviews 6.9/10 Room
  • 355 reviews 8.4/10 Service
  • 166 reviews 5.8/10 Food
  • 116 reviews 6.4/10 Breakfast
  • 92 reviews 5.3/10 Cleanliness
  • 9 reviews 4.1/10 Wellness Area

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