Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,509 reviews

ALLSAFE approved hotel

Information message

Mercure Paris Massy Gare TGV Hotel
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+ 20 Services

Hotel extras

  • Central location: In the business district center, 150m from the TGV station, 12km from Paris.

  • Labeled ALLSAFE Bureau Veritas

  • A hip and cool co-working space

  • Direct Parisian transport for easy access to your favorite spots: Versailles, Disney, Louvre

  • Safe 24/7 luggage storage area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 massy
france

Fax: (+33)1/69328025

Check-in from 12h00

Check out up to 12h00

  • TRANS-ESSONNE:  91.10 MASSY TGV

  • CDG:  B4 MASSY-PALAISEAU

  • MERCURE PARIS MASSY GARE T.G.V.:  RER B et C Massy Palaiseau gare TGv

  • PARIS:  C2 MASSY PALAISEAU

  • TO SAINT-REMY-LES-CHEVREUSES:  B4 MASSY-PALAISEAU

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    ROISSY CHARLES DE GAULLE AIRPORT At 45km / 27.96 miles

  • By car

    PALAISEAU At 0.8km / 0.5 miles

  • By train

    MASSY TGV At 0.2km / 0.12 miles

GPS:48.727945, 2.264911

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Arômé

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

Our accommodation(s)

Depending on your desires, choose the comfort of a Standard room or enjoy the superior services of the Privilege room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Paris Massy Gare TGV Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,509 reviews

TripAdvisor Rating 3.5/5

370 reviews

Nice and quiet stay

Customer review rating 4.0/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

Room is clean, service nice. Only down point is that it took three days to change the shampoo bottle that was empty. Otherwise, really nice stay !

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Breakfast in room...

Customer review rating 3.0/5

Simon Business - 04/11/2021 Confirmed reviews ALL

Arriving on a bank holiday, 1 November, I was surprised that breakfast would only be served in the room the day after, while the second day of my stay breakfast was normal again in the restaurant.

Dear SIMON S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Disappointing quality!

Customer review rating 1.5/5

Anonymous Business - 27/10/2021 Confirmed reviews ALL

- Water pressure in shower is way too low! Reducing the pressure to save water is good but this is too low. - towel rail in the bathroom was not well fixed in the wall, looked like is could fall off - Breakfast price of 17.90€ is not in relation to the quality: the baguette is industrial whatever but not bread, the jam tastes like 70% sugar but not fruit and the cereals contain simply too much sugar as well

Dear MARC B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…
Customer review rating 4.5/5

P. Business - 23/10/2021 Confirmed reviews ALL

Employees very friendly and polite

Dear STEPHANE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Well located

Customer review rating 4.5/5

Anonymous Business - 12/07/2021 Confirmed reviews ALL

The hotel was well located for my purpose. It was a very functional option.

Dear TIAGO O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…
Customer review rating 2.0/5

Joe Z. Business - 11/07/2021 Confirmed reviews ALL

No meals offered in weekends. No receipt at the time of the checkout. I was promised the receipt via email, but have not receitved it more than 10 days after the checkout. Please send me a receipt via email: zh…

Dear ZHI DR Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

tres agreable

Customer review rating 5.0/5

Anonymous Business - 06/04/2021 Confirmed reviews ALL

Room & breakfast : Top

Bonjour Madame Janelli, Nous vous remercions pour ce retour. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. A très bientôt Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

top

Customer review rating 5.0/5

D. Business - 10/12/2020 Confirmed reviews ALL

parfait

Dear PHILIPPE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Location not very good

Customer review rating 3.0/5

V. Business - 09/10/2020 Confirmed reviews ALL

Not much restaurants around Cité dortoir No desk, no chiar or armchair, just stools No screen to prevent water projection in the bathroom

Dear BENOIT V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Well located

Customer review rating 4.0/5

S Couples - 01/09/2020 Confirmed reviews ALL

The "premium" room is nice but if I had to book again, I would choose a regular room because I was expecting a balcony/patio like mentioned there would be. The room is quite small also. The hotel is nice, i liked the neighborhood, right in front of the station. I do recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

The bed was narrow and uncomfortable, the pillow was too small

Customer review rating 2.5/5

Anonymous Business - 20/08/2020 Confirmed reviews ALL

see above

Dear NORBERT K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Bien situé mais...

Customer review rating 2.5/5

D. Couples - 28/07/2020 Confirmed reviews ALL

Night interuped by an alarm fIre. A commercial discount should have been welcome.nothing has been proposed.

well located

Customer review rating 5.0/5

F. Business - 28/07/2020 Confirmed reviews ALL

no issue at all

Dear MARIE PIERRE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Excellent staff always available and efficient

TripAdvisor rating 5.0/5

Christian V Business - 15/07/2019 TripAdvisor review

Perfect location close to TGV station. But the best point is for the staff who is excellent, always smiling and ready to support customer requests so I recommend this hotel. Breakfast is Mercure standards so very good.

Friendly hotel on Paris outskirts

TripAdvisor rating 5.0/5

David H Business - 16/12/2018 TripAdvisor review

Located a very short walk from Massy TGV station and just 40 mins direct train from Charles de Galle airport. Really lovely and helpful staff, comfortable rooms and a great idea for working space. Fabulous bottle of Haut Medoc to help down a good dinner. Recommended.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

TripAdvisor rating 2.0/5

jmw761 Business - 24/09/2018 TripAdvisor review

I don't like to give a bad review, but it's justified, even though I think the staff I spoke to were doing their best. This is supposed to be a 4-star hotel (at Euro200 per night!), but there were no toiletries in the bathroom, except a small bar of soap. The bath was not non-slip and no non-slip bathmat was available. This is very dangerous for elderly people; a friend was killed by a fall in the bath. The staff didn't know the English term. The second day, there was no soap in the room. The third day, there was no bath mat. The breakfast buffet was lavish, but the bacon and sausages were over-cooked, almost cremated. I wondered why the restaurant seemed unpopular for dinner, until I saw the menu, which I considered very unattractive, considering the number of other restaurants in the area.The hotel was clean and quiet, but that is about all I can say in mitigation.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Convenient

TripAdvisor rating 3.0/5

960JanK Business - 24/05/2018 TripAdvisor review

I stay here reasonably frequently as it is very convenient for the Massy TGV station and it is a decent hotel. On this occasion I arrived late (almost midnight), went to my allocated room and although there was no one in there at the time it was obvious the room was occupied, TV on, used coffee cup, bed obviously been sat on to watch TV. Found the card holder for the door key on the side, another guest was given that room for the same night. Thankfully they weren't in when I arrived. Got a different room but could have been a bit of a shock for everyone

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Smallest room for biggest price

TripAdvisor rating 2.0/5

Mitchell H Business - 25/09/2017 TripAdvisor review

The value for room size has to be rated as negative. The room was so small when I put my computer brief case on the floor I had to crawl on the bed to be around it. There was no desk - in fact there was no room for a desk. I was in the Privilege room with Executive Rate. If possible, I would never stay at this hotel. The full-size mirror was broken and cracked, The buffet was fine but simple. No cook to order but the quality was good. Staff was friendly and they even said the rooms were small.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

TripAdvisor rating 3.0/5

SteveM2599HR Business - 23/05/2017 TripAdvisor review

Having already stayed at this hotel 3 or 4 years ago, I was looking forward to returning, last week, for one night, on business. Its proximity to train stations, both TGV and Paris networks, gives it an ideal situation. However, my room was very very hot; the air conditioning system only churned out warm air, and the window would not open! In the hotel restaurant, I was expecting a calm, sophisticated ambience, so i was dismayed to find a Disc Jockey in attendance... He didn't chatter (fortunately!) but he sent out loud, teenagerish music which took all sophisitication out of this restaurant. The meal was fine, but I ate quickly to get away from the nightclub atmosphere as soon as possible. -I don't think I will be returning to this hotel.

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

where is the gym and shampoo

TripAdvisor rating 2.0/5

suzanner520 Business - 22/05/2017 TripAdvisor review

This hotel needs a work out facility/gym. They also need to provide shampoo/conditioner. If I would have known this, I would not have stayed here. They also need a TV station with english speaking people/news. The staff was friendly.

Dear Guest, We are sorry that you did not enjoy your stay with us. I am surpised to read your comment as all of our room provide shampoo and shower gel, regarding conditioner it is on request at the reception. We provide also BBC and euronew in English. I am sorry that you did not met satisfaction during your stay. Feel free to contact me if you need others details. Best regards Marc Pelletier

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