Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 794 reviews

Mercure Paris Massy Gare TGV Hotel - Image 1
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Description

Hotel extras

  • A 5-minute walk from the RER station and Massy TGV station

  • A restaurant offering "homemade" cuisine

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Arômé

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  794 reviews

Customer review rating 3.5/5

Lip H. L. Business - Confirmed reviews ALL

Room was quite spacious and adequate. Would prefer if proper utensils were provided, and maybe a bit of variation in breakfast offerings.

Dear Lip H. L., Thank you for sharing your thoughts regarding your recent stay at Hotel Mercure Paris Massy Gare TGV. I appreciate your positive comments about our location and the spaciousness of your room. Your feedback regarding the provision of utensils and breakfast variety is valuable, and I will ensure that it is shared with our team for consideration in future offerings. We strive to enhance our guests' experiences continuously. Kind regards, Laetitia Pioger Customer Service Agent h1…

Customer review rating 1.5/5

Jason K. Business - Confirmed reviews ALL

My reservation had been lost in the system even though I had a reservation confirmation number. The hotel was full so I had to stay in an alternative hotel.

Customer review rating 2.0/5

Cihan A. Business - Confirmed reviews ALL

Broken shower, room ok, basic breakfast, nothing special.

Bonjour Monsieur A., Je vous remercie d'avoir pris le temps de partager vos impressions sur votre séjour dans notre établissement. Je suis désolée d'apprendre que vous avez rencontré des problèmes avec la douche et que le petit-déjeuner n'a pas répondu à vos attentes. Nous nous efforçons d'offrir un service de qualité, et vos commentaires sont précieux pour nous aider à nous améliorer. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience plus satisfaisante. Bien cordialement, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 5.0/5

Herve D. Business - Confirmed reviews ALL

EXCELLENTE

Cher monsieur D., Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous et espérons avoir le plaisir de vous accueillir à nouveau prochainement. Laëtitia NIVET Directrice

Customer review rating 3.5/5

Per J. R. Business - Confirmed reviews ALL

nothing extra, standard economy rooms and facilities

Dear Per J. R., Thank you for sharing your feedback regarding your recent stay. I am sorry if the stay did not meet all expectations, please do not hesitate to tell us more about what was not convenient for you. Besr regards Laëtitia NIVET Director

Other web-users rate our hotel

  • 146 reviews 9.4/10 Location
  • 267 reviews 7.1/10 Room
  • 319 reviews 8.9/10 Service
  • 104 reviews 7.7/10 Breakfast
  • 87 reviews 8.9/10 Cleanliness
  • 39 reviews 3.1/10 Value
  • 29 reviews 3.9/10 Amenities

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