Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 845 reviews

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Mercure Paris Massy Gare TGV Hotel - Image 1
Mercure Paris Massy Gare TGV Hotel - Image 2
Mercure Paris Massy Gare TGV Hotel - Image 3
Mercure Paris Massy Gare TGV Hotel - Image 4
21, avenue Carnot, 91886 MASSY, France

Description

Hotel extras

  • A 4-minute walk from the RER station and Massy TGV-SNCF train station

  • Homemade cuisine restaurant, open Sunday evening through Friday lunchtime.

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege Room with 1 double bed

Photo out of - Privilege Room with 1 double bed

Treat yourself to the experience of our high-comfort room with exclusive Mercure upscale bedding, iPhone/iPad docking station, a Nespresso machine and small amenities for the best working and relaxing conditions.

  • Views:

    City View or Patio

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Patio
See availabilities

Classic Room with 2 separate beds, offering comfort, contemporary design and a wide range of amenities: flat-screen TV, unlimited WIFI, safe, courtesy tray, bathroom with shower or bathtub, hairdryer.

  • Views:

    City View or Patio

Max. number of persons
2

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Complementary in room coffee or tea
  • Instant hot water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Telephone
Fax +33 1 69 32 80 25

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 116 rooms
  • 4 rooms for people with reduced mobility
  • 116 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Pressing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 15.00 € 15 EUR Per day
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

AROME

Photo out of - AROME

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

Cooking style
Bistronomy
Chef name
Laurent LECOMTE
Capacity
70
Accessibility
Accessible service
21, avenue Carnot, 91886 Massy, France
Telephone +33 1 69 32 80 31
Menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
Saturday Closed
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Luncheon voucher

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

Book

Our team has imagined a place full of life and friendly exchanges, where we taste wine, share a food platter and remake the world. We offer traditional products around cheese, cold cuts, smoked fish and, of course, wine

Discover THE Mercure buffet breakfast served from 6:30am or opt for the continental breakfast served in your room. A train to catch? No worries, our team offers an "Early" option for early risers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  845 reviews

Customer review rating 0.5/5

William M. Business - Confirmed reviews ALL

Dear M M., I regret to hear that our services did not meet your expectations, to the point of describing your stay as "awful". Can you tell me exaclty what happened during your stauy, especially about the bad quality of service ? Best regards, Laëtitia NIVET Hotel manager

Customer review rating 4.0/5

Sandrine M. W. Solo - Confirmed reviews ALL

Bonjour Madame M. W., Nous vous remercions pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez pu profiter d'un moment de repos au sein de notre établissement. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Massy. Cordialement, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 5.0/5

Evelyn O. B. Families - Confirmed reviews ALL

Dear Evelyn O.'B., Thank you for your kind words regarding our reception staff. We take great pride in providing excellent service to all our guests, and it is gratifying to know that your experience met your expectations. We appreciate your recommendation and look forward to welcoming you back to Hotel Mercure Paris Massy Gare TGV in the future. Laetitia Pioger Chargée de clientèle h1…

Customer review rating 0.5/5

Gilma S. Business - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to write to us following your stay at the Mercure Paris Massy Gare TGV Hotel. We are sorry that the service and facilities did not meet your expectations, and we would like to offer you our sincerest apologies. Mercure hotels are committed to providing you with the highest quality of service during your stays; therefore, your feedback is very valuable to us. In order to improve the quality of the services mentioned, could you please provide us with further details of the issues you encountered? Once again, we thank you for your feedback and hope to regain your trust during a future stay. We look forward to welcoming you again soon. Yours faithfully, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 1.5/5

Allex A. Business - Confirmed reviews ALL

Dear Allex A., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly the noise from the terrace and the condition of your room. We are continuously working to enhance our facilities and appreciate your comments about refurbishment, which will be taken into consideration for future improvements. Your comfort is important to us, and I hope you will allow us another opportunity to serve you better. Laetitia Pioger Chargée de clientèle h1…

Dear M M., I regret to hear that our services did not meet your expectations, to the point of describing your stay as "awful". Can you tell me exaclty what happened during your stauy, especially about the bad quality of service ? Best regards, Laëtitia NIVET Hotel manager

Customer review rating 4.0/5

Sandrine M. W. Solo - Confirmed reviews ALL

Repos

Bonjour Madame M. W., Nous vous remercions pour votre commentaire positif. Nous sommes ravis d'apprendre que vous avez pu profiter d'un moment de repos au sein de notre établissement. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Massy. Cordialement, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 5.0/5

Evelyn O. B. Families - Confirmed reviews ALL

Definitely worth a visit

Dear Evelyn O.'B., Thank you for your kind words regarding our reception staff. We take great pride in providing excellent service to all our guests, and it is gratifying to know that your experience met your expectations. We appreciate your recommendation and look forward to welcoming you back to Hotel Mercure Paris Massy Gare TGV in the future. Laetitia Pioger Chargée de clientèle h1…

Customer review rating 0.5/5

Gilma S. Business - Confirmed reviews ALL

Horrible conditions -

Dear Ms S., Thank you for taking the time to write to us following your stay at the Mercure Paris Massy Gare TGV Hotel. We are sorry that the service and facilities did not meet your expectations, and we would like to offer you our sincerest apologies. Mercure hotels are committed to providing you with the highest quality of service during your stays; therefore, your feedback is very valuable to us. In order to improve the quality of the services mentioned, could you please provide us with further details of the issues you encountered? Once again, we thank you for your feedback and hope to regain your trust during a future stay. We look forward to welcoming you again soon. Yours faithfully, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 1.5/5

Allex A. Business - Confirmed reviews ALL

The room was located directly next to the terrace, which resulted in noise from bar activities on the terrace during the evening and reduced privacy, as keeping the curtains open allowed people outside to see into the room. The room would also benefit from some refurbishment. There were significant paint scratches on the bedroom door, which was disappointing given the rate of approximately €250 per night.

Dear Allex A., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly the noise from the terrace and the condition of your room. We are continuously working to enhance our facilities and appreciate your comments about refurbishment, which will be taken into consideration for future improvements. Your comfort is important to us, and I hope you will allow us another opportunity to serve you better. Laetitia Pioger Chargée de clientèle h1…

Customer review rating 4.5/5

Gema B. Business - Confirmed reviews ALL

Well located, clean room, good food and nice staff.

Customer review rating 4.5/5

Pedro O. Business - Confirmed reviews ALL

cosy room. Nice breakfast

Customer review rating 4.5/5

Fabrice S. Business - Confirmed reviews ALL

Smooth check in check out, very friendly interactions

Customer review rating 4.0/5

Krzysztof K. Business - Confirmed reviews ALL

Nice hotel in calm area located not far away from the Orly Airport.

Dear Mr K., Thank you for taking the time to share your positive experience at our hotel. We are pleased to hear that you found your stay comfortable and appreciated our location. Best regards, Laëtitia NIVET Director

Customer review rating 4.0/5

David D. Business - Confirmed reviews ALL

Breakfast is good

Cher David D., Je vous remercie sincèrement pour vos commentaires positifs concernant l'emplacement de notre hôtel ainsi que la qualité de notre petit-déjeuner. Nous sommes ravis que votre séjour ait été agréable et espérons vous accueillir de nouveau à l'avenir. Laëtitia NIVET Directrice

Customer review rating 4.0/5

Eduardo S. Business - Confirmed reviews ALL

Great personal attention

Cher Monsieur S., Noud vous remercions sincèrement pour votre retour positif concernant votre séjour à l'Hôtel Mercure Paris Massy Gare TGV. Nous sommes ravis d'apprendre que vous avez apprécié l'attention personnelle de notre équipe, qui s'efforce de garantir une expérience agréable à chaque client. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Laetitia Pioger Chargée de clientèle h1…

Customer review rating 2.5/5

Wolfgang S. Business - Confirmed reviews ALL

Generally everyone is nice and friendly. That's great. However the rooms don't work so well for me. There is no room to sit with a computer. Everything seems cramped. I had a few stays now. There is always something broken. Either the toilet is moving around sitting on it, the rooms stink like toilet or the toilet wouldn't stop flushing being noise constantly. The breakfast could have some vegetables like cucumbers or tomatoes as at every other breakfast in basically any hotel.

Cher Monsieur S., Je vous remercie d'avoir pris le temps de partager votre retour d'expérience concernant votre séjour au sein de notre établissement. Je suis ravi d'apprendre que notre personnel a su vous offrir un accueil chaleureux et amical. Toutefois, je suis désolée d'apprendre que vous avez rencontré plusieurs désagréments durant vos visites. Nous attachons une grande importance à la satisfaction de nos clients et à la qualité de nos installations. Je prends bonne note de vos remarques concernant l'état de certaines commodités dans les chambres. Il est essentiel pour nous que chaque client se sente à l'aise et bénéficie d'un séjour agréable. Je vais transmettre vos commentaires à notre équipe de maintenance afin de veiller à ce que ces problèmes soient examinés de manière approfondie. Concernant le petit-déjeuner, nous visons à offrir une variété d'options pour répondre aux goûts de chacun. Aussi, nous avons ajouté une sélection de légumes afin d'améliorer notre offre. Nous souhaitons que chaque moment passé chez nous soit à la hauteur de vos attentes. Concernant notre engagement en matière de développement durable, de nombreux efforts ont été faits (dans la mesure du possible). Nous trions nos déchets et avons supprimé les emballages individuels et les emballages en plastique. Nous utilisons des produits d'entretien Ecolabel. Nous avons changé notre robinetterie et nos ampoules. Nous avons installé des détecteurs de présence pour les éclairages des parties communes. Nous avons formé nos employés sur les gestes et bonnes pratiques. Nous avons mis en place des distributeurs de savon rechargeables. Nos supports de communication en chambre et au petit déjeuner sont en bois. Les clés de chambre également sont en bois. Des fontaines à eau sont à disposition à chaque étage. Notre restaurant favorise les produits frais, de saisons et local. (...etc) Effectivement, ces efforts ne sont pas toujours visibles mais notre établissement et notre équipe sont investis. A titre commercial, nous venons de créditer votre carte ALL de 2000 points. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous fournir une expérience enrichie. Bien cordialement, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 2.0/5

Erika M. G. Business - Confirmed reviews ALL

The room was very cold, the air was freezing, and at the reception desk they told me that it was impossible to raise the temperature due to government regulations. So the only thing they did was give me a second blanket.

Customer review rating 3.5/5

Lip H. L. Business - Confirmed reviews ALL

Room was quite spacious and adequate. Would prefer if proper utensils were provided, and maybe a bit of variation in breakfast offerings.

Dear Lip H. L., Thank you for sharing your thoughts regarding your recent stay at Hotel Mercure Paris Massy Gare TGV. I appreciate your positive comments about our location and the spaciousness of your room. Your feedback regarding the provision of utensils and breakfast variety is valuable, and I will ensure that it is shared with our team for consideration in future offerings. We strive to enhance our guests' experiences continuously. Kind regards, Laetitia Pioger Customer Service Agent h1…

Customer review rating 1.5/5

Jason K. Business - Confirmed reviews ALL

My reservation had been lost in the system even though I had a reservation confirmation number. The hotel was full so I had to stay in an alternative hotel.

Customer review rating 2.0/5

Cihan A. Business - Confirmed reviews ALL

Broken shower, room ok, basic breakfast, nothing special.

Bonjour Monsieur A., Je vous remercie d'avoir pris le temps de partager vos impressions sur votre séjour dans notre établissement. Je suis désolée d'apprendre que vous avez rencontré des problèmes avec la douche et que le petit-déjeuner n'a pas répondu à vos attentes. Nous nous efforçons d'offrir un service de qualité, et vos commentaires sont précieux pour nous aider à nous améliorer. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience plus satisfaisante. Bien cordialement, Laetitia Pioger Chargée de clientèle h1…

Customer review rating 5.0/5

Herve D. Business - Confirmed reviews ALL

EXCELLENTE

Cher monsieur D., Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous et espérons avoir le plaisir de vous accueillir à nouveau prochainement. Laëtitia NIVET Directrice

Customer review rating 3.5/5

Per J. R. Business - Confirmed reviews ALL

nothing extra, standard economy rooms and facilities

Dear Per J. R., Thank you for sharing your feedback regarding your recent stay. I am sorry if the stay did not meet all expectations, please do not hesitate to tell us more about what was not convenient for you. Besr regards Laëtitia NIVET Director

Customer review rating 5.0/5

Zouheir C. Business - Confirmed reviews ALL

I much appreciate feeling a valued client

Dear Mr C., Thank you for your kind words regarding our personnel. It is delightful to hear that you felt valued during your stay. Our team is dedicated to providing exceptional service, and your feedback serves as a wonderful affirmation of their efforts. We look forward to welcoming you back in the future, ensuring that your experience remains memorable. Best regards, Laetitia Pioger Customer Relations h1…

Customer review rating 3.0/5

Maurizio M. Business - Confirmed reviews ALL

It's a good Hotel, but considering that's mainly a business hotel, breakfast cannot start at 6:30am ... too late for people that needs to travel

Other web-users rate our hotel

  • 157 reviews 9.6/10 Location
  • 281 reviews 7.4/10 Room
  • 330 reviews 9.4/10 Service
  • 111 reviews 8.4/10 Breakfast
  • 100 reviews 8.8/10 Cleanliness
  • 32 reviews 4.4/10 Amenities
  • 9 reviews 3.3/10 Bar

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