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Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating 4.1/5 3,075 reviews

Mercure Paris Massy Gare TGV Hotel
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+ 17 Services
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Hotel extras

  • Central location: In the business district center, 150m from the TGV station, 12km from Paris.

  • Labeled ALLSAFE Bureau Veritas

  • A hip and cool co-working space

  • Direct Parisian transport for easy access to your favorite spots: Versailles, Disney, Louvre

  • Safe 24/7 luggage storage area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886
massy
france

Tel: +33169328020

Fax: (+33)1/69328025

Check-in from 12h00

Check out up to 12h00

  • TRANS-ESSONNE :  91.10 MASSY TGV

  • CDG :  B4 MASSY-PALAISEAU

  • MERCURE PARIS MASSY GARE T.G.V. :  RER B et C Massy Palaiseau gare TGv

  • PARIS :  C2 MASSY PALAISEAU

  • TO SAINT-REMY-LES-CHEVREUSES :  B4 MASSY-PALAISEAU

  • By plane

    PARIS ORLY At 15km / 9.38 miles

  • By plane

    ROISSY CHARLES DE GAULLE AIRPORT At 45km / 27.96 miles

  • By car

    PALAISEAU At 0.8km / 0.5 miles

  • By train

    MASSY TGV At 0.2km / 0.12 miles

GPS :48.727945, 2.264911

Our accommodations

Depending on your desires, choose the comfort of a Standard room or enjoy the superior services of the Privilege room.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Views: City side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Arômé

Type of cuisine: Bistronomy

Our local must-see restaurant offers creative dishes inspired by the seasons. Here, the cuisine changes over the months, drawing inspiration from the local produce with a touch of modernity.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR A VIN

Non contractual photo

Our team has imagined a place full of life and friendly exchanges, where we taste wine, share a food platter and remake the world. We offer traditional products around cheese, cold cuts, smoked fish and, of course, wine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 155 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Paris Massy Gare TGV Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,075 reviews

tripadvisor

TripAdvisor Rating 3.5/5

349 reviews

Not my favourite Mercure hotel

Customer review rating 4.1/5

Jim Business - 06/03/2020 Confirmed reviews ALL

From the lack of a real Reception desk to the small rooms with tired-looking decor, there is not much to be excited about at Mercure Paris Massy. Only positive is the pleasant staff.

Very nice place to stay.

Customer review rating 4.1/5

Scott M. Business - 02/03/2020 Confirmed reviews ALL

The staff was very friendly and attended to all my needs. The food at the Hotel restaurant was delicious.

Dear SCOTT BRIAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Good stay & well located for my purpose

Customer review rating 4.1/5

Pekka K. Business - 28/02/2020 Confirmed reviews ALL

Hi, room, service and breakfast very good! Friendly staff. Tabless(=no table or counter) reception not my favorite... we were confused when we arrived as no signs or info where to check in...

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Staff need training

Customer review rating 4.1/5

A T. T. Business - 22/02/2020 Confirmed reviews ALL

I noticed staff picks up towels left on the floor and put them on the rack to be reused... their idea of helping the environment? unacceptable!.... I decide when I want to reuse my towels or when I want them changed...

Dear HERMAN A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Average

Customer review rating 4.1/5

John Business - 15/02/2020 Confirmed reviews ALL

No desk in the room to work on and also no charging facilities in parking garage for charging electrical vehicle

Dear JOHN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good stay, quiet room

Customer review rating 4.1/5

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Room was comfortable and quiet. Location is perfect - near the train&bus station.

Dear Mr O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Nice design, clean and good brekfast.

Customer review rating 4.1/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Great for businesstripp

Dear LIV ALLISON V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good service and loging, but with technical issues

Customer review rating 4.1/5

Douglas Business - 11/01/2020 Confirmed reviews ALL

The hotell in general was up to my expectations along with the service, there were however technical issues with the card reader when I wished to check in (after calling the bank on the phone I was told it was related to the card reader not being online to check account balance on the card). There was luckily no issues checking out and paying with the same card.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Dissappointing

Customer review rating 4.1/5

Nj L. Business - 12/12/2019 Confirmed reviews ALL

Room was satisfactory but the evening meal was poor. the fish was not cooked, fried on the outside but cold in the centre. I sent it back but it was returned having been fried on the parts I had opened. I checked the area for a MacDonalds but they are too far away for that time of night. The hotel was being refurbished on the floor of my room. More effort could have been put into preventing dirt from the works being in the thoroughfare from the lift.

Dear NICHOLAS L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Nice and convenient

Customer review rating 4.1/5

Maurice M. Business - 08/12/2019 Confirmed reviews ALL

User-friendly staff willing to assist and smooth check-in and check-out. good stay in general. two remarks: I had some problems with the room kettle and I forgot my charging cable for my mobile in the room (#227) so it would be good if I could get it back

Enjoyable

Customer review rating 4.1/5

Meer S. B. Business - 06/12/2019 Confirmed reviews ALL

I stayed for 2 nights only. Satisfied with the room and environment. Felt that there should be more options in breakfast and also the hotel kitchen should be opened upto late night.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

It was great but I was at first floor and there was maintenance which bothered me

Customer review rating 4.1/5

Ibtesam A. Families - 28/11/2019 Confirmed reviews ALL

It was great staying with friendly team .

Dear IBTESAM A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…
Customer review rating 4.1/5

A.d Business - 25/11/2019 Confirmed reviews ALL

ok but the last day I was charged for a breakfast at 9€ while I asked at the reception for a tee before departure, they said that was ok and free.

Dear ARNAUD D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Convenient location

Customer review rating 4.1/5

Adam Business - 14/11/2019 Confirmed reviews ALL

Convenient location for business trip and offices nearby. Lack of hotels in area result in high room rates. Hopefully opening of Hilton will mitigate this

Dear ANDY C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Nice hotel but too expensive

Customer review rating 4.1/5

Anonymous Business - 09/11/2019 Confirmed reviews ALL

Nice room but not particularly large, Excellent bed and TV/WiFi/electronic system. Excellent breakfast. But too expensive compared to equivalent hotels.

Dear ANDRE L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good hotel with good restaurant

Customer review rating 4.1/5

Floris Business - 30/10/2019 Confirmed reviews ALL

Good hotel with good restaurant

Dear FLORIS V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Very nice staff while A bit too much renovation going on

Customer review rating 4.1/5

Alain Business - 25/10/2019 Confirmed reviews ALL

Very friendly and supportive staff at the reception. Large portion of the ground floor is occupied by a restaurant that is going through a renovation. That creates lots of stuff moving around.

Dear Mr M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Adequate room thought breakfast could improve

Customer review rating 4.1/5

Anna Business - 21/10/2019 Confirmed reviews ALL

I felt my room was comfortable and I appreciated the international TV options. I felt the breakfast offer was relatively basic: no cheese for example, no fromage blanc; supplies on my second morning were really low, couldn't make a cup of tea as the hot water had run out, I had to request pastries

Dear ANNA P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Really bad

Customer review rating 4.1/5

Harsha B. Business - 19/10/2019 Confirmed reviews ALL

1. THough I had paid for early check-in the rooms were not available. 2. The receptionist was rude and was showing temper tantrum 3. Basic amenities such as ironing board/ironing machine was not available for two days!

Dear HARSHA JANARDANA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a commercial gesture, we credited your Leclubaccorhotels card with 2000 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

unprofessional service

Customer review rating 4.1/5

Anonymous Business - 18/10/2019 Confirmed reviews ALL

unexperienced staff, not able to print correct address on bill, promised emails that never arrived and so on ... wasting a lot of my time

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