Mercure Paris Massy Gare TGV Hotel 4 stars

Night interuped by an alarm fIre. A commercial discount should have been welcome.nothing has been proposed.

no issue at all

As usual, everything quite satisfactory. Clean rooms, good restaurant, clear hygiene concept.

I was several times in your hotel but the first time in a room with a window to the terrace. It was nobody outside but if so, I couldn't open the curtain. When my secretary is booking the room I would nevertheless prefer that the bill and any further communication is on my name.

Even the privilege room is pretty small with only a small window but it is confortable There is a Covid-style breakfast that I understand. But selection is limited and try eating your cereal from a carton cup with a (too) small bamboo spoon. The location suited very well but the hotel did not impress me

From the lack of a real Reception desk to the small rooms with tired-looking decor, there is not much to be excited about at Mercure Paris Massy. Only positive is the pleasant staff.

The staff was very friendly and attended to all my needs. The food at the Hotel restaurant was delicious.

Hi, room, service and breakfast very good! Friendly staff. Tabless(=no table or counter) reception not my favorite... we were confused when we arrived as no signs or info where to check in...

Perfect location close to TGV station. But the best point is for the staff who is excellent, always smiling and ready to support customer requests so I recommend this hotel. Breakfast is Mercure standards so very good.

Located a very short walk from Massy TGV station and just 40 mins direct train from Charles de Galle airport. Really lovely and helpful staff, comfortable rooms and a great idea for working space. Fabulous bottle of Haut Medoc to help down a good dinner. Recommended.

I don't like to give a bad review, but it's justified, even though I think the staff I spoke to were doing their best. This is supposed to be a 4-star hotel (at Euro200 per night!), but there were no toiletries in the bathroom, except a small bar of soap. The bath was not non-slip and no non-slip bathmat was available. This is very dangerous for elderly people; a friend was killed by a fall in the bath. The staff didn't know the English term. The second day, there was no soap in the room. The third day, there was no bath mat. The breakfast buffet was lavish, but the bacon and sausages were over-cooked, almost cremated. I wondered why the restaurant seemed unpopular for dinner, until I saw the menu, which I considered very unattractive, considering the number of other restaurants in the area.The hotel was clean and quiet, but that is about all I can say in mitigation.

I stay here reasonably frequently as it is very convenient for the Massy TGV station and it is a decent hotel. On this occasion I arrived late (almost midnight), went to my allocated room and although there was no one in there at the time it was obvious the room was occupied, TV on, used coffee cup, bed obviously been sat on to watch TV. Found the card holder for the door key on the side, another guest was given that room for the same night. Thankfully they weren't in when I arrived. Got a different room but could have been a bit of a shock for everyone

The value for room size has to be rated as negative. The room was so small when I put my computer brief case on the floor I had to crawl on the bed to be around it. There was no desk - in fact there was no room for a desk. I was in the Privilege room with Executive Rate. If possible, I would never stay at this hotel. The full-size mirror was broken and cracked, The buffet was fine but simple. No cook to order but the quality was good. Staff was friendly and they even said the rooms were small.

Having already stayed at this hotel 3 or 4 years ago, I was looking forward to returning, last week, for one night, on business. Its proximity to train stations, both TGV and Paris networks, gives it an ideal situation. However, my room was very very hot; the air conditioning system only churned out warm air, and the window would not open! In the hotel restaurant, I was expecting a calm, sophisticated ambience, so i was dismayed to find a Disc Jockey in attendance... He didn't chatter (fortunately!) but he sent out loud, teenagerish music which took all sophisitication out of this restaurant. The meal was fine, but I ate quickly to get away from the nightclub atmosphere as soon as possible. -I don't think I will be returning to this hotel.

This hotel needs a work out facility/gym. They also need to provide shampoo/conditioner. If I would have known this, I would not have stayed here. They also need a TV station with english speaking people/news. The staff was friendly.