Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 829 reviews

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Mercure Paris Massy Gare TGV Hotel - Image 1
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Mercure Paris Massy Gare TGV Hotel - Image 4
21, avenue Carnot, 91886 MASSY, France

Description

Hotel extras

  • A 5-minute walk from the RER station and Massy TGV station

  • A restaurant offering "homemade" cuisine

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Telephone
Fax +33 1 69 32 80 25

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Arômé

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  829 reviews

TripAdvisor Rating  3.5/5  412 reviews

Nice rooms and breakfast

Customer review rating 4.5/5

David A. Business - Confirmed reviews ALL

Good accomodation for a stay in Massy. Well located if you are attending to the offices in that industrial area. Close to Orly airport and 1 hour 15 mins from CDG going through the city centre. Breakfast is quite good.

Dear DAVID A. CUESTA, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Célia pour Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Good location. Friendly staff. Clean rooms.

Customer review rating 4.0/5

Martin Business - Confirmed reviews ALL

I stayed in Massy for business. The hotel is a quick walk from the TGV and RER train stations. Would stay again when again on business in Massy.

Dear MARTIN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Célia pour Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Bad smell in the room No space (at least a little table/desk & chair) to work properly in the room well located calm

Bonjour Madame WARIN, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'Hôtel Mercure Paris Massy Gare TGV. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Quiet and comfortable

Customer review rating 5.0/5

Sarah Business - Confirmed reviews ALL

Friendly check in staff, clean and beautiful rooms, and great food at the restaurant.

Dear Sarah G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Professional and friendly service

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All as expected (except for the shower which was way to short).

Dear MARCEL H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

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Other web-users rate our hotel

  • 123 reviews 9.1/10 Location
  • 264 reviews 6.1/10 Room
  • 308 reviews 8.5/10 Service
  • 103 reviews 7.1/10 Breakfast
  • 70 reviews 7.3/10 Cleanliness
  • 53 reviews 2.2/10 Value
  • 51 reviews 2.2/10 Amenities
  • 46 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.