Mercure Paris Massy Gare TGV Hotel 4 stars

Name: Mercure Paris Massy Gare TGV Hotel
Address: MASSY, 91886, FRANCE
Telephone: (+33)1/69328020
Rating: 4.1

Customer review rating 4.1/5 3,194 reviews

ALLSAFE approved hotel

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Mercure Paris Massy Gare TGV Hotel

Hotel for travellers looking for local and authentic experiences

We are labeled ALLSAFE by Bureau Veritas to guarantee the implementation of all sanitary measures and to accommodate you in the best conditions. We are ready and looking forward to seeing you!

Mr Pelletier Marc, Hotel Manager

Located in the heart of the business district of Massy, 2min from the TGV train station and RER B, C, we are waiting for you to have a drink in our nice bar lounge, to offer you lunch Made in Massy, or rest for a night in our incredibly cozy range of beds. Here it's like home, but it's our team that takes care of you!

The 4-star hotel Mercure Paris Massy Gare TGV, located at 100 meters from the Massy TGV train station, RER C and B, 4 stops from RER B - Paris The RER B line will allow you to quickly reach the main landmarks of the capital, including Saint-Michel Notre Dame, Châtelet-Les Halles, Luxembourg garden, etc.

Hotel extras

Central location: In the business district center, 150m from the TGV station, 12km from Paris.
Labeled ALLSAFE Bureau Veritas
A hip and cool co-working space
Direct Parisian transport for easy access to your favorite spots: Versailles, Disney, Louvre
Safe 24/7 luggage storage area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
Parking
- Private indoor parking (Paying) Paying
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- German
- English
- Spanish
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9 AM (Paying) Need access to your room from 9 AM on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 5 PM (Paying) Want to keep your room until 5 PM on the day of departure? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:30-23:00
- Opening hours : Week-end 06:30-23:00

5 meeting room(s)
Business center with support staff
Copy/print service availablePaying

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886
massy
france

Tel: +33169328020

Fax: (+33)1/69328025

Contact email :

Check-in from 12h00

Check out up to 12h00

TRANS-ESSONNE : 91.10 MASSY TGV
CDG : B4 MASSY-PALAISEAU
MERCURE PARIS MASSY GARE T.G.V. : RER B et C Massy Palaiseau gare TGv
PARIS : C2 MASSY PALAISEAU
TO SAINT-REMY-LES-CHEVREUSES : B4 MASSY-PALAISEAU

By plane
PARIS ORLY At 15km / 9.38 miles
By plane
ROISSY CHARLES DE GAULLE AIRPORT At 45km / 27.96 miles
By car
PALAISEAU At 0.8km / 0.5 miles
By train
MASSY TGV At 0.2km / 0.12 miles

GPS :48.727945, 2.264911

Our accommodation(s)

Depending on your desires, choose the comfort of a Standard room or enjoy the superior services of the Privilege room.

Classic Room with 1 double bed

Accessible room

Max. number of persons: 2
Views: City View, Patio *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Privilege Room with 1 double bed

Max. number of persons: 2
Views: City View, Patio *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Classic Room with twin beds

Max. number of persons: 2
Views: Patio, City View *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

Arômé

Type of cuisine: Bistronomy

Our local must-see restaurant offers creative dishes inspired by the seasons. Here, the cuisine changes over the months, drawing inspiration from the local produce with a touch of modernity.

Lunch

12:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
Sun

Dinner

19:00 - 22:00

Mon
Tue
Wed
Thurs
~~Fri~~
~~Sat~~
~~Sun~~

BAR A VIN

Our team has imagined a place full of life and friendly exchanges, where we taste wine, share a food platter and remake the world. We offer traditional products around cheese, cold cuts, smoked fish and, of course, wine

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 105 m²
Maximum capacity: 100 people
Maximum banquet capacity: 30 people

Find out more

Location not very good

V. Business - 09/10/2020 Confirmed reviews ALL

Not much restaurants around Cité dortoir No desk, no chiar or armchair, just stools No screen to prevent water projection in the bathroom

Dear BENOIT V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Well located

S Couples - 01/09/2020 Confirmed reviews ALL

The "premium" room is nice but if I had to book again, I would choose a regular room because I was expecting a balcony/patio like mentioned there would be. The room is quite small also. The hotel is nice, i liked the neighborhood, right in front of the station. I do recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

The bed was narrow and uncomfortable, the pillow was too small

Anonymous Business - 20/08/2020 Confirmed reviews ALL

see above

Dear NORBERT K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Bien situé mais...

D. Couples - 28/07/2020 Confirmed reviews ALL

Night interuped by an alarm fIre. A commercial discount should have been welcome.nothing has been proposed.

well located

F. Business - 28/07/2020 Confirmed reviews ALL

no issue at all

Dear MARIE PIERRE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Good Stay

Hannes Business - 24/07/2020 Confirmed reviews ALL

As usual, everything quite satisfactory. Clean rooms, good restaurant, clear hygiene concept.

Dear HANNES MATTHIAS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Room to the terrace

Georg Business - 15/07/2020 Confirmed reviews ALL

I was several times in your hotel but the first time in a room with a window to the terrace. It was nobody outside but if so, I couldn't open the curtain. When my secretary is booking the room I would nevertheless prefer that the bill and any further communication is on my name.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Well located but not impressive

Taco Business - 08/07/2020 Confirmed reviews ALL

Even the privilege room is pretty small with only a small window but it is confortable There is a Covid-style breakfast that I understand. But selection is limited and try eating your cereal from a carton cup with a (too) small bamboo spoon. The location suited very well but the hotel did not impress me

Dear TACO D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Not my favourite Mercure hotel

Jim Business - 06/03/2020 Confirmed reviews ALL

From the lack of a real Reception desk to the small rooms with tired-looking decor, there is not much to be excited about at Mercure Paris Massy. Only positive is the pleasant staff.

Very nice place to stay.

Scott M. Business - 02/03/2020 Confirmed reviews ALL

The staff was very friendly and attended to all my needs. The food at the Hotel restaurant was delicious.

Dear SCOTT BRIAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Good stay & well located for my purpose

Pekka K. Business - 28/02/2020 Confirmed reviews ALL

Hi, room, service and breakfast very good! Friendly staff. Tabless(=no table or counter) reception not my favorite... we were confused when we arrived as no signs or info where to check in...

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Staff need training

A T. T. Business - 22/02/2020 Confirmed reviews ALL

I noticed staff picks up towels left on the floor and put them on the rack to be reused... their idea of helping the environment? unacceptable!.... I decide when I want to reuse my towels or when I want them changed...

Dear HERMAN A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Average

John Business - 15/02/2020 Confirmed reviews ALL

No desk in the room to work on and also no charging facilities in parking garage for charging electrical vehicle

Dear JOHN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good stay, quiet room

Anonymous Business - 07/02/2020 Confirmed reviews ALL

Room was comfortable and quiet. Location is perfect - near the train&bus station.

Dear Mr O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Nice design, clean and good brekfast.

Anonymous Business - 16/01/2020 Confirmed reviews ALL

Great for businesstripp

Dear LIV ALLISON V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Good service and loging, but with technical issues

Douglas Business - 11/01/2020 Confirmed reviews ALL

The hotell in general was up to my expectations along with the service, there were however technical issues with the card reader when I wished to check in (after calling the bank on the phone I was told it was related to the card reader not being online to check account balance on the card). There was luckily no issues checking out and paying with the same card.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Dissappointing

Nj L. Business - 12/12/2019 Confirmed reviews ALL

Room was satisfactory but the evening meal was poor. the fish was not cooked, fried on the outside but cold in the centre. I sent it back but it was returned having been fried on the parts I had opened. I checked the area for a MacDonalds but they are too far away for that time of night. The hotel was being refurbished on the floor of my room. More effort could have been put into preventing dirt from the works being in the thoroughfare from the lift.

Dear NICHOLAS L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Nice and convenient

Maurice M. Business - 08/12/2019 Confirmed reviews ALL

User-friendly staff willing to assist and smooth check-in and check-out. good stay in general. two remarks: I had some problems with the room kettle and I forgot my charging cable for my mobile in the room (#227) so it would be good if I could get it back

Enjoyable

Meer S. B. Business - 06/12/2019 Confirmed reviews ALL

I stayed for 2 nights only. Satisfied with the room and environment. Felt that there should be more options in breakfast and also the hotel kitchen should be opened upto late night.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

It was great but I was at first floor and there was maintenance which bothered me

Ibtesam A. Families - 28/11/2019 Confirmed reviews ALL

It was great staying with friendly team .

Dear IBTESAM A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

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