Mercure Paris Massy Gare TGV Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 799 reviews

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Description

Hotel extras

  • A 5-minute walk from the RER station and Massy TGV station

  • A restaurant offering "homemade" cuisine

  • Three meeting rooms and a co-working space

  • Private undercover car park

  • 30 minutes by RER from the center of Paris

Our accommodation(s)

Hotel location

Mercure Paris Massy Gare TGV Hotel

21, avenue Carnot
91886 MASSY
France

GPS:48.727945, 2.264911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AROME

Our local must-see restaurant in downtown Massy offers creative dishes inspired by the seasons. Here, the cuisine changes with the months, drawing inspiration from local produce with a modern twist.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  799 reviews

Customer review rating 2.5/5

Wolfgang S. Business - Confirmed reviews ALL

Generally everyone is nice and friendly. That's great. However the rooms don't work so well for me. There is no room to sit with a computer. Everything seems cramped. I had a few stays now. There is always something broken. Either the toilet is moving around sitting on it, the rooms stink like toilet or the toilet wouldn't stop flushing being noise constantly. The breakfast could have some vegetables like cucumbers or tomatoes as at every other breakfast in basically any hotel.

Customer review rating 2.0/5

Erika M. G. Business - Confirmed reviews ALL

The room was very cold, the air was freezing, and at the reception desk they told me that it was impossible to raise the temperature due to government regulations. So the only thing they did was give me a second blanket.

Customer review rating 3.5/5

Lip H. L. Business - Confirmed reviews ALL

Room was quite spacious and adequate. Would prefer if proper utensils were provided, and maybe a bit of variation in breakfast offerings.

Dear Lip H. L., Thank you for sharing your thoughts regarding your recent stay at Hotel Mercure Paris Massy Gare TGV. I appreciate your positive comments about our location and the spaciousness of your room. Your feedback regarding the provision of utensils and breakfast variety is valuable, and I will ensure that it is shared with our team for consideration in future offerings. We strive to enhance our guests' experiences continuously. Kind regards, Laetitia Pioger Customer Service Agent h1…

Customer review rating 1.5/5

Jason K. Business - Confirmed reviews ALL

My reservation had been lost in the system even though I had a reservation confirmation number. The hotel was full so I had to stay in an alternative hotel.

Customer review rating 2.0/5

Cihan A. Business - Confirmed reviews ALL

Broken shower, room ok, basic breakfast, nothing special.

Bonjour Monsieur A., Je vous remercie d'avoir pris le temps de partager vos impressions sur votre séjour dans notre établissement. Je suis désolée d'apprendre que vous avez rencontré des problèmes avec la douche et que le petit-déjeuner n'a pas répondu à vos attentes. Nous nous efforçons d'offrir un service de qualité, et vos commentaires sont précieux pour nous aider à nous améliorer. Nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience plus satisfaisante. Bien cordialement, Laetitia Pioger Chargée de clientèle h1…

Other web-users rate our hotel

  • 145 reviews 9.3/10 Location
  • 262 reviews 7.3/10 Room
  • 310 reviews 9.2/10 Service
  • 105 reviews 8.2/10 Breakfast
  • 94 reviews 8.6/10 Cleanliness
  • 28 reviews 3.6/10 Amenities

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