Mercure Paris Massy Gare TGV Hotel 4 stars

User-friendly staff willing to assist and smooth check-in and check-out. good stay in general. two remarks: I had some problems with the room kettle and I forgot my charging cable for my mobile in the room (#227) so it would be good if I could get it back

I stayed for 2 nights only. Satisfied with the room and environment. Felt that there should be more options in breakfast and also the hotel kitchen should be opened upto late night.

It was great staying with friendly team .

ok but the last day I was charged for a breakfast at 9€ while I asked at the reception for a tee before departure, they said that was ok and free.

Convenient location for business trip and offices nearby. Lack of hotels in area result in high room rates. Hopefully opening of Hilton will mitigate this

Nice room but not particularly large, Excellent bed and TV/WiFi/electronic system. Excellent breakfast. But too expensive compared to equivalent hotels.

Good hotel with good restaurant

Very friendly and supportive staff at the reception. Large portion of the ground floor is occupied by a restaurant that is going through a renovation. That creates lots of stuff moving around.

I felt my room was comfortable and I appreciated the international TV options. I felt the breakfast offer was relatively basic: no cheese for example, no fromage blanc; supplies on my second morning were really low, couldn't make a cup of tea as the hot water had run out, I had to request pastries

1. THough I had paid for early check-in the rooms were not available. 2. The receptionist was rude and was showing temper tantrum 3. Basic amenities such as ironing board/ironing machine was not available for two days!

unexperienced staff, not able to print correct address on bill, promised emails that never arrived and so on ... wasting a lot of my time

The restaurant was closed, the replacement breakfast was poor and the room was very hot even with the aircon turned to lowest temperature. It was also very expensive for waht was recieved.

Renovation works were a bit uncomfortable. Hotel rate of €182 was not a great value for money, given the hotel and amenities were mediocre.

Small rooms, smelly carpet in room, refurbishing restaurant ( not announced on accor site upon reservation ), no airco...

The Hotel Mercure provides decent quality and the high room rate is probably usual for Paris area. There were three things, though, that did not work for me: * The breakfast was below expectation if you go for cerials . The Müsli was mixed with so much added sugar and salt (!) that me and my colleagues could not eat it. The intense blue spot lights in the breakfast room were disturbing. * At checkout the reception could not provide a printed invoice. It is only sent by mail and it turned out to be wrong for all of us. I have not received an answer to my request for a corrected invoice, so how do I do company reimbursement? * The water cooker in the room smelled intensly from vinegar or a cleaning acid. I had to flush it several times before using it for a tee. All over, this was below my usual experience with Arcor.