Dear Guest, Thank you for sharing your feedback. We’re sorry that our current hotel enhancement works had such a significant impact on your stay. Information regarding our hotel enhancements is available across our booking platforms, however we’re sorry this was not clear prior to your arrival. We recognise that the temporary arrangements across our ground-floor spaces, including our dining and bar service vary from the usual hotel experience. We also regret that you experienced difficulties with room service and have shared your feedback with the relevant team for review. While we’re pleased your arrival and departure experiences were positive, we sincerely regret that the overall stay fell well short of expectations. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased you found the hotel comfortable and enjoyed our convenient South Bank location. It’s also wonderful to see such positive feedback about your experience with our team. We’re sorry, however, that noise from surrounding rooms affected your comfort during your stay. We also appreciate your feedback regarding the presentation of your room and have shared your comments with our Housekeeping team for review. Thank you for bringing these points to our attention. We hope to welcome you back for a more restful stay in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased you found our location convenient and your room comfortable and well presented. We recognise, however, that our current hotel enhancement works have temporarily changed the experience across our ground-floor spaces, and we’re sorry this made your arrival feel less seamless. We also appreciate your feedback regarding the self-service check-in and team presence, as well as your comments around our sustainability practices. These have been shared with the relevant teams for review. Thank you for your understanding while our enhancements are underway. We hope to welcome you back for a more seamless experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry that your stay did not meet the experience you expected from Novotel. Information regarding our current hotel enhancements is available across our booking platforms, however we’re sorry this was not clear to you when making your reservation. We recognise that the temporary arrangements across the hotel can feel very different from our usual experience while these works are underway. We also appreciate your feedback regarding the room design and bathroom layout and understand that privacy and functionality are important considerations when choosing accommodation. Your comments have been taken on board. While we’re pleased that your experience with our team was positive, we sincerely regret that the overall stay left you feeling disappointed. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your wonderful feedback. We’re delighted you enjoyed our South Bank location, hotel amenities and, especially, the friendly and helpful service from our team. It’s fantastic to see such positive ratings across your stay and a 10/10 recommendation. We also appreciate your feedback regarding the visibility of information about our current hotel enhancements and parking charges during the booking process. This information is available on our website, however we understand the importance of making these details as clear as possible when guests are planning their stay and have taken your comments on board. Thank you again for your feedback. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re sorry that your stay did not provide the welcoming and comfortable experience you expected from Novotel. We recognise that our current hotel enhancement works have temporarily changed the look, feel and access to our ground-floor spaces, and we’re sorry this contributed to your disappointment. We also appreciate your feedback regarding your arrival. While our team is available to assist with self-service check-in, we understand that a warm and personal welcome remains an important part of hospitality. We have also taken your comments regarding the room design and bathroom layout on board. While these elements can come down to personal preference, we appreciate that they affected how comfortable you felt in the space. We’re pleased that you enjoyed your meal, found the bed comfortable and had a positive experience with our restaurant team. Thank you for continuing to choose Novotel, and we’re sorry that this particular stay did not reflect the experiences you have enjoyed with us elsewhere. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased our South Bank location worked well for your stay, however we’re sorry that noise and temporary access arrangements associated with our current hotel enhancement works caused disruption. We also appreciate your feedback regarding the self-service check-in experience. While the kiosks are designed to make arrival quick and convenient, we understand that personal assistance and a warm welcome remain an important part of hospitality. We’re sorry this also meant some information about your stay was not as clear as it should have been. Thank you for bringing these points to our attention. Your comments have been shared with our team as we continue to improve the guest experience during our hotel enhancements. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re sorry that your room did not provide the comfortable and welcoming environment you expected during your stay. We appreciate you bringing the various noise concerns to our attention and have shared your comments with our team for review. We have also taken on board your feedback regarding the WiFi connection and your arrival experience. We’re pleased our team was available to assist you with check-in, however we regret that, overall, your stay fell short of expectations. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased you enjoyed your room and found the bed comfortable, and we really appreciate your kind words about how our team managed the temporary arrangements during our hotel enhancements. We’re sorry, however, for the service issues you experienced during your stay, particularly that your breakfast order was missed. We also regret that the presentation of your room on arrival did not meet the standard we expect. Your feedback has been shared with the relevant teams for review. Thank you for your understanding while our enhancements are underway, and we’re pleased they did not cause any noise disruption during your stay. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re delighted you enjoyed your stay, particularly your comfortable room, our convenient South Bank location and the friendly, welcoming service from our team. We’re sorry, however, that noise from our current hotel enhancement works impacted your experience. We appreciate your patience while these works are underway and have shared your feedback with our team. Thank you again for your kind words. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for the fantastic review and perfect score! We’re thrilled you had such a wonderful stay and enjoyed your spacious, beautifully presented room, as well as a comfortable night’s sleep. It’s especially lovely to hear that the warm and helpful service from our team made such a positive impression. Your 10/10 recommendation means a great deal to us. We hope to welcome you back to Novotel Brisbane South Bank for another wonderful stay soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your wonderful feedback. We’re delighted you had such a fantastic stay and especially pleased to hear that you enjoyed your room, dining experience and the service from our team. A 10/10 recommendation means a great deal to us. We also appreciate your feedback regarding the pool area and have shared your comments with our team. Thank you for choosing Novotel Brisbane South Bank. We hope to welcome you back for another great stay soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re sorry that your stay did not quite meet expectations. We appreciate your comments regarding the room and amenities, as well as your preference for a more personal check-in experience. A warm welcome and visible team presence are important parts of hospitality, and we have taken your feedback on board. We also recognise that our current hotel enhancement works have temporarily changed the look and feel of our ground-floor spaces, and we’re sorry this contributed to a less welcoming arrival experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased you enjoyed your room, the pool and the friendly service from our team. We’re sorry, however, that noise from our current hotel enhancement works impacted your stay. We recognise that the temporary dining space is quite different from our usual restaurant experience and appreciate your understanding while these enhancements are underway. Thank you again for your feedback. We hope to welcome you back once our hotel enhancements are complete. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re sorry that your stay did not provide the smooth and comfortable experience you expected. We understand how disappointing it would have been to arrive and find our on-site parking at capacity. Our car park is limited and subject to availability, with nearby parking available at the Brisbane Convention & Exhibition Centre when required. We’re also sorry that the additional bedding was not ready in your room on arrival. This should have been attended to, and we have shared your feedback with our team for review. We also appreciate your comments regarding the self-service check-in and understand that some guests prefer a more personal arrival experience. Thank you for bringing these concerns to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re sorry that your stay felt underwhelming and did not provide the level of experience you have come to expect from Novotel. We recognise that our current hotel enhancements and temporary dining arrangements create a different atmosphere from our usual experience while the works are underway. We also appreciate your feedback regarding the self-service check-in. While designed to make arrival quicker, we understand that a warm and personal welcome remains an important part of hospitality. We’re particularly sorry that your dinner did not meet expectations, both in quality and value. Your comments regarding dining, breakfast and your room have been shared with the relevant teams for review. Thank you for your constructive feedback and for continuing to choose Novotel when you travel. We hope to have the opportunity to provide you with a much better experience on a future stay. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased you enjoyed our convenient South Bank location and that, overall, you had a positive stay. We’re sorry, however, that some aspects of our service fell short of expectations. We appreciate your feedback regarding the availability of a universal charger and are particularly sorry that your request for an additional item was not followed through. We have also shared your comments regarding the servicing of your room with our Housekeeping team for review. Thank you for bringing these points to our attention. We hope to welcome you back for an even better experience in the future. Kind regards, The Novotel Brisbane South Bank Team