Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.6/5 3,929 reviews

Hotel extras

  • Featuring a 20m heated swimming pool, gym and yoga terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $32 per car per 24 hours, subject to availability upon arrival

ALLSAFE approved hotel

Our accommodation(s)

Each Standard Room offers flexibility, comfort, and connectivity. A choice of bedding to suit your needs with either a King or two Double Beds and views including urban vistas, Musgrave Park or the city skyline. Connected rooms are available on request. Each Superior Room features expansive views of Musgrave Park or the Brisbane city skyline with floor to ceiling windows. A choice of bedding to suit your needs with either a King bed or two Double beds. Connected rooms are available on request.

Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,929 reviews

TripAdvisor Rating  4.5/5  711 reviews

Certificate of excellence 2023

Great location. Excellent staff. Spotlessly clean. Extremely comfortable beds.

Customer review rating 4.5/5

Matthew M. Couples - Confirmed reviews ALL

Reception staff were all exceptionally professional even under very trying and busy conditions. Bar staff again were very professional and had a personality. Room was excellent. Spotlessly clean and the bed was the best hotel bed I've ever slept in. Have recommended to anyone I know going to Brisbane. Thank you for a great stay.

Dear Matthew, We very much appreciate your comments regarding your stay at Novotel Brisbane South Bank. Thank you for your kind words regarding our staff members and our hotel. It is always a delight to read great reviews. Feedback like yours is what makes us love what we do, and I will share your feedback with our team Thank you again for sharing your experience and I look forward to welcoming you back soon! Kind regards, Millicent, Sales and Marketing Coordinator

Well Located

Customer review rating 4.5/5

Keiran Business - Confirmed reviews ALL

Rooms are nice and clean and the down stairs restaurant is comfy. Plenty of parking under the Hotel with easy access in and out. The room service menu if you get in late (after 9pm) is very limited but the meal was nice.

Dear Keiran, Thank you for staying with us at the Novotel Brisbane South Bank. We very much appreciate your lovely feedback regarding your stay with us. I will make sure to pass your comments regarding the soap marks on to our housekeeping team so this may be rectified. We are so happy that you had a great time with us and we look forward to welcoming you again soon! Kind regards, Millicent, Sales and Marketing Coordinator

Well located

Customer review rating 4.0/5

Joe M. Couples - Confirmed reviews ALL

Check out the carpet on floor 5 but especially opposite room 506. It is a disgrace

Dear Joe M., We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. I am so sorry about the carpet on level 5, thank yo for bringing it to my attention. I have passed this feedback on to our maintenance team so that it can be rectified and replaced. Thank you again for sharing your feedback and we look forward to welcoming you back to NBSB again soon. Sincerely, Millicent, Sales & Marketing Coordinator

Poor service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Problems checking in, terrible queue for breakfast

Dear Iain, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience throughout your stay and at breakfast did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Millicent, Sales & Marketing Coordinator

Clean room excellent customer service early check in

Customer review rating 5.0/5

Bek Couples - Confirmed reviews ALL

We enjoy staying in your hotel, the rooms are very clean the service is great and it’s lovely to check in when you arrive early. The staff are friendly and very helpful.

Dear Rebekah, We very much appreciate your comments regarding your stay at Novotel Brisbane South Bank. Thank you for your kind words regarding our staff members. It is always a delight to read great reviews. Feedback like yours is what makes us love what we do and I will share your comments with our team! Thank you again for sharing your experience and I look forward to welcoming you back again soon! Kind regards, Millicent, Sales and Marketing Coordinator

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Other web-users rate our hotel

  • 1,200 reviews 8.8/10 Location
  • 1,819 reviews 8.6/10 Room
  • 2,149 reviews 9.3/10 Service
  • 53 reviews 6/10 WiFi
  • 702 reviews 8.6/10 Cleanliness
  • 701 reviews 8/10 Food
  • 675 reviews 7.5/10 Comfort
  • 568 reviews 8.4/10 Breakfast

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