Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,824 reviews

Novotel Brisbane South Bank - Image 1
Novotel Brisbane South Bank - Image 2
Novotel Brisbane South Bank - Image 3
Novotel Brisbane South Bank - Image 4

Description

Hotel extras

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,824 reviews

Customer review rating 4.0/5

Dan C. Families - Confirmed reviews ALL

Late arrival, booked room, quick transaction, a little expensive for room received. Parking prices over the top

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to apologise for any inconvenience experienced during your stay. We understand that parking charges can be an unexpected expense, and we apologize for any inconvenience this may have caused. Please know that our parking fees are in line with the prevailing rates in our area, and they help us maintain the security and upkeep of our parking facilities. Thank you again for sharing your experience, and we hope to have the chance to better serve you in the future. Sincerely, Demi, Sales & Marketing Coordinator Novotel Brisbane South Bank

Customer review rating 1.0/5

Blake P. Business - Confirmed reviews ALL

There for business. Arrived 7pm, reception didn't explain where breakfast was, got to room, app didn't work to order tea, reception couldn't fix. Only offer made was to take my order and deliver it to the kitchen. Again didn't work the next night. Very poor

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. We would like to apologise for any inconvenience experienced during your stay. Please know that I have passed your comments on to our team for review to ensure we avoid situations such as this for the future. If you would like to discuss this matter further, please feel free to reach out directly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Demi, Sales & Marketing Coordinator Novotel Brisbane South Bank

Customer review rating 3.5/5

Majella F. Business - Confirmed reviews ALL

Bit disappointed as an Accor platinum member. Normally a drink of water is in the room and a treat however nothing.

Dear Guest, Thank you for your feedback and for your continued loyalty as an Accor Platinum member. We appreciate you sharing your comments regarding the in-room welcome amenities. We would like to apologise for any inconvenience during your stay, please know that your feedback has been noted and shared with our team. Please feel free to reach out to us directly if you would like to discuss this further. Kind regards, Demi, Sales & Marketing Coordinator Novotel Brisbane South Bank

Customer review rating 4.5/5

Gareth W. Business - Confirmed reviews ALL

Rooms and amenities excellent( lucky upgraded to a pool access room and used the pool daily with this easy access), breakfast food has lots of variety and tasty.

Dear Guest, Thank you for your kind feedback. We are pleased to hear you enjoyed our convenient location, the room upgrade and the easy pool access. It is also great to know the breakfast variety was a highlight of your stay. Kind regards, Demi, Sales & Marketing Coordinator Novotel Brisbane South Bank

Customer review rating 2.5/5

Angelique S. Business - Confirmed reviews ALL

This is probably a rare issue, but I am 6ft2 and I was given an accessibility room where everything was positioned lower to accomodate for people in wheelchairs, which is amazing. However, as a tall person, having everything lower like the sink, the cupboard on the ground etc. The person at reception should have just looked at me and thought okay maybe the room isn't suitable. As I was there for one night and had an hour to change and get to my event, i didnt bother to change the room.

Dear Guest, Thank you for sharing your feedback. We appreciate your comments regarding the accessible room allocation and understand that the layout may not have been the most comfortable fit for your stay. If you have a room preference for future visits, please feel free to speak with our team and they can check availability to ensure a room that best suits your needs. We hope to have the opportunity to welcome you back in the future. Kind regards, Demi, Sales & Marketing Coordinator Novotel Brisbane South Bank

Other web-users rate our hotel

  • 1,748 reviews 8.9/10 Location
  • 2,599 reviews 8/10 Room
  • 2,462 reviews 8.4/10 Service
  • 62 reviews 3.4/10 WiFi
  • 1,058 reviews 7.6/10 Comfort
  • 1,012 reviews 7.6/10 Cleanliness
  • 785 reviews 7.1/10 Food
  • 775 reviews 7.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Brisbane