Mantra South Bank Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 2,710 reviews

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Description

Hotel extras

  • Mantra South bank is right in the middle of everything you come to Brisbane for..

  • On site restaurant.

  • GYM, Lap pool and Spa.

  • Conference and Events.

  • On-site or self-parking available.

Our accommodation(s)

Hotel location

Mantra South Bank Brisbane

161 Grey Street
4101 SOUTH BANK
Australia

GPS:-27.477997, 153.020861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Ovello Bar & Kitchen

Ovello Bar & Kitchen is inspired by Mediterranean holidays sun-soaked terraces, lush gardens, colourful parasols and the casual vibes of the Amalfi Coast. Experience a generous spritz offering, authentic stone-baked pizza and humble Italian share plates.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,710 reviews

Customer review rating 1.5/5

Kylie G. Couples - Confirmed reviews ALL

The room smelt musty and there was mould in the shower around tiles on the shower floor. I also asked for a king bed and it was two singles put together with a mattress topper over the top. There was a big gap between the beds. I wouldn’t stay here again.

Dear Kylie, Thank you for your feedback. We’re very sorry to hear about your experience and that your stay did not meet expectations. Please accept our sincere apologies for the musty smell and the mould in the shower—this is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for urgent attention. We also apologise for the bed configuration not meeting your request and for the discomfort caused. While our king beds are typically configured using two singles with a topper, the gap you described is not acceptable and will be reviewed with our team. We regret that this experience has impacted your impression of the property and appreciate you bringing these matters to our attention. Kind regards, Jennifer Assistant Front Office Manager

Customer review rating 2.5/5

Andrew P. Families - Confirmed reviews ALL

A bit disappointing as lounge windows had sticky handprints all over, dishwasher didn’t work properly, drier made horrible sounds when on, carpet and couch needed cleaning. Overall a bit tired.

Dear Andrew, Please accept our apologies for the cleanliness issues and maintenance concerns you encountered, including the condition of the lounge windows, dishwasher, dryer, and furnishings. This is not the standard we strive to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Jennifer Assistant Front Office Manager

Customer review rating 5.0/5

Jane G. Solo - Confirmed reviews ALL

The apartment was spacious and clean, very welcoming wish I had longer to stay

Dear Jane Thank you so much for your kind words! We’re really glad you enjoyed the space and found the apartment clean and welcoming—that’s exactly the experience we aim to create. It’s wonderful to hear you rated your stay so highly. Hopefully next time you’ll be able to stay a little longer—we’d love to host you again! Sincerely, Maddy

Customer review rating 4.0/5

Jeffrey F. Friends - Confirmed reviews ALL

Very clean. Very comfortable bed. Chairs and lounge too low for old people. Microwave in ridiculous above head height. Shower screen inadequate. Nonslip in bath polished off. Toilet seat falls down when urinating. Bathroom door squeaks. Bedroom light switch faulty. Blockout curtains not full enough to block sun. Unsightly and unhealthy pile of cigarette butts and drink bottle close to the balcony. Staff courteous. Stay marred by overcharge of 3 fortnights in 2 fortnight period.

Dear Jeffrey Thank you for taking the time to share such detailed feedback about your stay. I’m really glad to hear you found the apartment clean and the bed comfortable, and that our team made a positive impression with their courteous service. That said, it’s clear there were several aspects of your experience that fell short, and I’m genuinely sorry for the frustration and inconvenience this caused. Your comments about the furniture height, bathroom safety concerns, maintenance issues, and cleanliness around the balcony have been noted carefully. These are not the standards we aim to provide, and I’ve shared your feedback with our maintenance and housekeeping teams so these items can be addressed promptly. I’m especially concerned to hear about the overcharge you mentioned. That’s certainly not acceptable, and I’d really appreciate the opportunity to look into this for you and ensure it’s resolved correctly. Thank you again for your honest feedback—it helps us improve. If you’re open to it, please reach out to us directly so we can follow up on the billing issue and work toward restoring your confidence in us. Warm regards, Maddy

Customer review rating 3.5/5

Louise P. Couples - Confirmed reviews ALL

Great location a little dated and tired but has everything you need.

Hi Louise, Thank you for your review. We’re glad you enjoyed our great location and found that the hotel had everything you needed for your stay. We also appreciate your feedback regarding the condition of the property. We’re continuously working on updates and improvements, and your comments help guide these efforts. We hope to welcome you back again soon. Jennifer - Assistant Front Office Manager

Other web-users rate our hotel

  • 1,337 reviews 9.2/10 Location
  • 1,771 reviews 5.8/10 Room
  • 1,352 reviews 8.4/10 Service
  • 12 reviews 6.9/10 WiFi
  • 769 reviews 4.1/10 Cleanliness
  • 336 reviews 4.7/10 Amenities
  • 214 reviews 7.4/10 Breakfast
  • 9 reviews 5/10 Beach

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