Mantra South Bank Brisbane 4 stars

Customer review rating (ALL Rating) 4.1/5 2,679 reviews

Mantra South Bank Brisbane - Image 1
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161 Grey Street, 4101 SOUTH BANK, Australia

Description

Hotel extras

  • Mantra South bank is right in the middle of everything you come to Brisbane for..

  • On site restaurant.

  • GYM, Lap pool and Spa.

  • Conference and Events.

  • On-site or self-parking available.

Our accommodation(s)

Hotel location

Mantra South Bank Brisbane

161 Grey Street
4101 SOUTH BANK
Australia

GPS:-27.477997, 153.020861

Telephone
Fax +61 7 3305 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Ovello Bar & Kitchen

Ovello Bar & Kitchen is inspired by Mediterranean holidays sun-soaked terraces, lush gardens, colourful parasols and the casual vibes of the Amalfi Coast. Experience a generous spritz offering, authentic stone-baked pizza and humble Italian share plates.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,679 reviews

TripAdvisor Rating  4.1/5  2,872 reviews

Customer review rating 3.5/5

Norman H. Solo - Confirmed reviews ALL

Bathroom shower needs upgrade to prevent slipping in the tub plus slipping in water that spills out of the shower. Lucky I did not slip in the tub and on the very wet floor. Room 502 was facing Grey Street, which was noisy at times during the night. Loud partiers in the hot tub kept me awake until 2 am.

Dear Norman, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the shower and the safety concerns you encountered. This is certainly not the standard we aim to provide, and your comments have been passed on to our maintenance and management teams for review. Guest safety is extremely important to us. We also apologise for the noise disturbances you experienced, both from Grey Street and the hot tub area. We understand how disruptive this can be, particularly late at night, and regret that it impacted your stay. Thank you again for bringing these matters to our attention. We do hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay. Kind regards, Jen

Customer review rating 5.0/5

Julie N. Families - Confirmed reviews ALL

as above

Dear Julie, Thank you for your stellar review!! We are absolutely delighted to hear that you enjoyed your stay especially our central location and our efficient team!! Hopefully we can welcome you back for another fantastic stay! Kind regards, Shanae Mantra South Bank

Customer review rating 4.0/5

Jaye G. Business - Confirmed reviews ALL

Apart from a very minor inconvenience with an ammonia-like smell in the room and a large, questionable stain on the floor near the bed, along with the absence of room service during the two nights of my stay, I had a generally pleasant experience. The room was otherwise clean, and the staff were kind, courteous, and professional throughout my visit.

Hi Jaye, Thank you for taking the time to share your detailed feedback with us. We appreciate your kind remarks regarding the cleanliness of the room overall and the professionalism, courtesy, and kindness of our staff. At the same time, we sincerely regret the inconveniences you experienced during your stay, particularly concerning the odor in the room, the condition of the flooring near the bed, and the absence of room service during your visit. Please accept our apologies for these shortcomings. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed and prevented in the future. We are grateful for your understanding and are pleased to know that, overall, your stay was a pleasant one. We truly value your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you back for an even better experience. Warm Regards, Noah Rolex

Customer review rating 1.0/5

Amanda C. Business - Confirmed reviews ALL

I have stayed at Mantra South Brisbane a number of times and always enjoyed it. I will never return. My room was layered with thick dust I asked twice for the room to be cleaned and dust removed it still was dusty triggering my asthma. The corridor from the lift to my room was full of leaves for 2 days and the carpet was badly stained - it looked like someone vomited on the carpet. Due to my frequent stays I was expecting a half decent room however was given a room facing a brick wall. Reception was unresponsive to my concerns

Dear Amanda, Thank you for taking the time to share your experience, and for your continued loyalty to Mantra South Brisbane in the past. We are genuinely sorry to read about the condition of your room and the common areas, particularly given the impact this had on your asthma. This is very concerning and certainly not the level of cleanliness or care we strive to provide. We also apologise that your requests for cleaning were not adequately addressed and that you felt your concerns were not responded to by reception. We understand how disappointing it must have been to be allocated a room facing a brick wall, especially as a returning guest who expected a higher standard. Your feedback regarding housekeeping, corridor cleanliness, and service responsiveness has been escalated to management for urgent review. Thank you for bringing these issues to our attention. We truly regret that this stay fell so far short of your previous experiences with us. Kind regards, Jen

Customer review rating 4.0/5

Shane M. Couples - Confirmed reviews ALL

Our room was nice and the communication received from the Hotel prior to our stay was very nice.

Dear Shane, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear you enjoyed our location, your room, and our pre-arrival communication, and that your welcome amenity and upgrade exceeded expectations. It’s also great to know our team looked after you well. We do apologise for the disappointment regarding the ALL Accor Explorer 15% drinks discount during happy hour. We understand how confusing and frustrating this was, and we appreciate you raising it. Your comments have been shared with the team so we can review how this benefit is communicated more clearly. Thank you again for your valued loyalty and feedback. We hope to welcome you back to Mantra South Bank in the future. Kind regards, Shanae Mantra South Bank Brisbane

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Other web-users rate our hotel

  • 1,287 reviews 9.1/10 Location
  • 1,742 reviews 5.4/10 Room
  • 1,321 reviews 8.3/10 Service
  • 15 reviews 5.8/10 WiFi
  • 762 reviews 3.7/10 Cleanliness
  • 240 reviews 5.5/10 Value
  • 192 reviews 7/10 Breakfast
  • 10 reviews 5/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.