Mantra South Bank Brisbane 4 stars

Customer review rating (ALL Rating) 4.2/5 2,528 reviews

Mantra South Bank Brisbane - Image 1
Mantra South Bank Brisbane - Image 2
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161 Grey Street, 4101 SOUTH BANK, Australia

Description

Hotel extras

  • Mantra South bank is right in the middle of everything you come to Brisbane for..

  • On site restaurant.

  • GYM, Lap pool and Spa.

  • Conference and Events.

  • On-site or self-parking available.

Our accommodation(s)

Hotel location

Mantra South Bank Brisbane

161 Grey Street
4101 SOUTH BANK
Australia

GPS:-27.477997, 153.020861

Telephone
Fax +61 7 3305 2599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Ovello Bar & Kitchen

Ovello Bar & Kitchen is inspired by Mediterranean holidays sun-soaked terraces, lush gardens, colourful parasols and the casual vibes of the Amalfi Coast. Experience a generous spritz offering, authentic stone-baked pizza and humble Italian share plates.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,528 reviews

TripAdvisor Rating  4.0/5  2,862 reviews

Rude

Customer review rating 1.5/5

Kylie Families - Confirmed reviews ALL

My husband is an Accor member and had booked his free stay evening for us to attend the ballet. He was not with us at check-in (he was working 3 hours away), but did advise "Jennifer" that he would be joining us later that evening. Proceeded to receive a dressing down by Jennnifer in reception in front of other guests about the privileges of being an Accor Plus member and its advantages and how the member should be present to make the stay special. "Jennifer" then proceeded to call my husband to verify that we were allowed to stay and that he would in fact be coming to join us and he would need to attend reception as soon as possible to verify his membership. Not to mention, called the hotel and spoke with "Jennifer" prior about check-in parking - seems she was put out to explain where hotel parking was located. Quite frankly, my experience with her customer service made me feel like a county bumpkin idiot.

Dear Kylie, Thank you for taking the time to share your feedback. I sincerely apologize for any discomfort you experienced during check-in and for how my actions were perceived. It was never my intention to make you feel uncomfortable or unappreciated. I understand how important it is for all guests to feel welcomed and respected, and I deeply regret that your experience did not reflect that. Regarding the situation with the Accor Plus membership, I was simply following the hotel's policy. I was unaware that your husband could not join us for check-in, especially since he is the member. I will certainly reflect on your comments to ensure I provide a more considerate experience for our guests in the future. Once again, I apologize for any frustration caused, and I appreciate your understanding. We hope to have the opportunity to welcome you back for a much more positive experience in the future. Warm regards, Jennifer

Location

Customer review rating 4.5/5

Malikah Families - Confirmed reviews ALL

Location, Service, staff all excellent. We had a lovely room overlooking the city/river. Being form Central Queensland, this was really amazing place for us tostay.

Dear Malikah, Thank you for sharing your kind review! We’re delighted to hear that you enjoyed the location, service, and the stunning city/river view from your room. We hope to have the pleasure of welcoming you back for another memorable stay! Sincerely, Jack

Well located

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

No available umbrellas during rain period and needed to ask for fresh towels daily. Would have loved some notice about the unavailability of the dining room prior to check in. Loved that reception was 24/7 and Hotel staff were most helpful

Hi Liz, Thank you for sharing your feedback with us. I’m very sorry to hear about the issues you experienced during your stay, from the cleanliness under the beds to the shower water spilling onto the bathroom floor. We understand how inconvenient this must have been and why you required fresh towels daily. We also apologize for the noise disturbances and any discomfort caused, as well as the absence of a sink plug. Your comments regarding the flat white coffee have been reviewd. The rodent-like noise you described is concerning, and we will promptly investigate this matter with our maintenance team. Your feedback is invaluable and helps us identify areas for improvement. We hope you’ll give us another opportunity to provide you with a much better experience in the future. Warm regards, Gia

No sleep.

Customer review rating 2.0/5

Kylie Families - Confirmed reviews ALL

Great location. Unfortunately we had the two bedroom apartment opposite the pool party taking place across the road, and a balcony door that didn’t close properly making the room too loud and too hot to sleep in. We ended up moving the mattress out into the living area with our son to get some sleep. We moved it back to make it easier for the cleaning staff. Front desk was notified to try to have the maintenance issue rectified for future guests.

Dear Kylie, Thank you for taking the time to share your experience. While we're glad to hear that you enjoyed our great location, we’re truly sorry for the discomfort you experienced due to the noise and the maintenance issue with the balcony door. A good night’s sleep is essential, and it’s disappointing to know we fell short in providing that during your stay. We appreciate you notifying our front desk about the issue so we can ensure it’s rectified for future guests. Your consideration in moving the mattress back for our housekeeping team is also greatly appreciated. We hope to welcome you back in the future, where we’ll strive to provide you with a more comfortable and restful stay. Kind regards, Gia

Beautiful hotel

Customer review rating 4.0/5

Jayden Families - Confirmed reviews ALL

Our stay was absolutely amazing. Only problem was getting parking to check in otherwise everything was top notch and service was incredible

Dear Jayden, Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing stay and enjoyed the hotel and service but apologise for the difficulty you experienced with parking during check-in and appreciate your patience. We hope to welcome you back to Mantra South Bank Brisbane soon for another top-notch experience! Sincerely, Jack

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Other web-users rate our hotel

  • 1,145 reviews 9/10 Location
  • 1,516 reviews 5.6/10 Room
  • 1,236 reviews 8.4/10 Service
  • 21 reviews 6.6/10 WiFi
  • 635 reviews 4.1/10 Cleanliness
  • 258 reviews 4.8/10 Amenities
  • 246 reviews 3.8/10 Vibe
  • 229 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.