Staff, location and room were great. Parking on arrival and general parking limited and expensive $40/night valet. The restaurant and bar weren't open for meals and there was no room service. Restaurant was only open for breakfast. I believe the excuse was COVID but at the time we stayed there was no community infections and very few restrictions i.e. no masks etc. We have stayed at other Accor properties over the last few months and restaurants and bars were open.

Staff where helpful . professional and best of all friendly.

A couple of important factors for me when I travel are the bed and the bathroom. I don’t know if the bed wasn’t a standard queen size or it just felt small because it was in a small room, mattress was too firm and lumpy. I am not a fan of a shower over a bath. I only stayed here because Novotel Southbank was unavailable for the month. The hotel restaurant was not open for dinner. We only stayed one night as a result.

This was a staycation and our second at Mantra Southbank. Proximity to restaurants, the swimming area and river ls great.

It started with our bags collected from the car, the car parked and the welcoming reception , great room. Comfortable bed. Would be perfect for a long stay

The staff were excellent, very welcoming and friendly, very knowledgeable of the area.

Was given a twin room as requested but with single beds! I would expect single beds from a motel, not a 4 star hotel. The only window overlooked the train lines and bus corridor. Paid extra to include breakfast, had to ask Reception 3 times about the earliest we could have breakfast. Receptionist offered us some pieces of fruit and a croissant!! I took my chances and arrived at the restaurant 10 mins early, the lady there was fabulous and took our order quickly and our meal was out in 5 mins. Concierge was great, he had our vehicle out quickly so we could leave quickly. This is our 3rd visit in 6 months to this hotel and was the worst room we have had along with the worst service at reception. For a price of over $320 I expect better.

For $250 it was a great location and the staff were great but that’s where it ends sadly. The room was clean but I didn’t like the fact that the bathroom entrance was right next to the bed! And the pillows were terrible!!

My husband and I stayed at the Mantra over the weekend with our kids in a 2 bedroom room. The staff were friendly and helpful and made our stay enjoyable. It was in a great location and was within walking distance of everything around South bank. Our kids are already planning our next visit!

Pleasant stay team members friendly and helpful

The room was great for just a hotel room, but the air con was hopeless.

Very convenient to southbank and the city. Nice clean room and friendly staff.

Clean and tidy with friendly staff.

This property is in very poor condition. We have staid here twice in the last few months and nothing has improved. Carpet missing inside robe, thread bare at bathroom door, blinds didn’t fit properly, very poor layout.

The room was spacious and within walking distance to QPAC, the Museum and the Art Gallery. Unfortunately the hotel restaurant was closed for lunch and dinner but with so many restaurants/food outlets close by it was not a major concern.