Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,653 reviews

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38 Cordelia St, 4101 SOUTH BRISBANE, Australia

Description

Hotel extras

  • Featuring a 20m swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

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Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Telephone
Fax +61 7 3295 4145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,653 reviews

Customer review rating 1.5/5

Oliver K. Solo - Confirmed reviews ALL

This hotel looked promising from the outside and initial online reviews; however, it just fell short in a few places. Firstly, the pool. It was freezing cold. I asked hotel staff if they could heat it, and they said it’s not heated, sorry. Considering the pool was one of the reasons I picked this place as I wanted a swim, travellers should take note that the pool is as good as useless on winter days of 22 degrees as the water is simply too cold to be comfortable to step in, let alone swim. What is especially disappointing was reading previous Google reviews confirming the pool was in fact heated. This means the hotel made cutbacks. I had a better experience at Street Beach down the road, except you don’t need to be staying at the hotel to swim there. Secondly, the location. On paper, it looks good; yes, Southbank and Streets Beach is a 10-min walk, but I didn’t like that the nearest train station was deceptively further away than it looked. This was because you had to walk underneath a massive car park first as the train station only has an entrance on that other side. Buses, yep, 15 min walk away. Considering this, I’d rather stay in the city, as a far more convenient base with public transport. I also have to point out when returning to the hotel on foot, from the train station, late at night, that side entrance footpath on Merivale St, the overhead lighting would be switched off - walking through there in the dark felt sketchy and quite uncomfortable. Lastly, probably the most intriguing thing, Accor Gold doesn’t count for anything here. There was no free room upgrade given to the next available category despite it being available. There was no welcome amenity in the room. And the most eye-opening one was when I asked for a late checkout (included Gold perk); the best the receptionist could offer was 1 hour extra, we can do later but you’ll need to pay $25 an hour. Are you kidding me? So there is space but you just want to charge for it? While I accepted this 1 hour extra, I decided to just checkout early and leave my stuff at the hotel for the day. Last time I was in Brisbane, I stayed at the lower tier Ibis Styles in the CBD by Casino. Let me tell you, I got given all 3 things of a free room upgrade, a welcome amenity, and a late checkout into the early afternoon. I’m acknowledging the positives of the relatively comfortable bed and the good view from my room (well, it was in the room category of city view). But overall, this hotel just missed the mark for me, for the reasons listed above, and considering the plethora of Accor properties available in Brisbane, I definitely wouldn’t return here. This hotel did not live up to the premium experience and brand that Novotel is known for. I don’t take pleasure in giving the low rating or bad review, but I’m giving it because you guys need to do better. I would recommend to other Golds who value their status, to also not stay here; you’re just an afterthought. Funny to imagine I had an overall better experience at an Ibis Styles in the same city.

Dear Guest Thank you for taking the time to provide such detailed feedback following your recent stay. We genuinely appreciate the effort you have taken to share your experience with us. We are sorry to learn that your stay did not meet the expectations you had when choosing Novotel Brisbane South Bank. While we appreciate your positive comments regarding the comfort of the bed, the views from your room and the ease of booking, it is clear that several aspects of your stay fell short of the standard you expected and that we aim to deliver. We were particularly disappointed to read your comments regarding the recognition of your ALL Gold membership. While room upgrades and late check-out are subject to availability, Gold members should feel recognised and valued throughout their stay. We are especially sorry to learn that you did not receive a welcome amenity. This was an oversight on our part and does not reflect the standard of service we are known for. Please accept our sincere apologies. We also appreciate your feedback regarding the pool experience. While our pool temperature can vary throughout the year, we understand this was an important factor in your booking decision and regret that it did not meet your expectations during your visit. Your comments regarding accessibility, the surrounding area and your arrival and departure experience have also been noted and shared with the relevant leaders for review. Feedback such as yours is invaluable as it helps us identify opportunities to improve both our service delivery and the overall guest experience. Thank you again for your honest and constructive feedback. We regret that we did not leave you with a more positive impression of Novotel Brisbane South Bank and appreciate the opportunity to learn from your experience. Kind regards, The Novotel Brisbane South Bank Team

Customer review rating 5.0/5

Jamie L. Business - Confirmed reviews ALL

The hotel room itself was very spacious and incredibly comfortable bed and modern and fresh

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to receive your perfect score and to hear that you enjoyed your stay with us. It is wonderful to know that you found your room spacious, modern and comfortable, and that our location helped make your visit even more enjoyable. Thank you again for your kind comments and recommendation. We look forward to welcoming you back to Novotel Brisbane South Bank on your next visit. Kind regards, The Novotel Brisbane South Bank Team

Customer review rating 3.5/5

Nguyen T. M. T. Business - Confirmed reviews ALL

Convenient location in the Brisbane city central with many restaurants around. The stay (4 nights) was good overall. Some improvement suggestion are the cleanliness of the room especially in the bathroom area and breakfast selections.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our central location and found your overall stay to be a positive experience. It is wonderful to know that our convenient position close to restaurants and Brisbane's city attractions added to your visit. We also appreciate your feedback regarding room cleanliness and breakfast selection. Guest feedback is invaluable in helping us identify opportunities for improvement, and your comments have been shared with the relevant teams for review. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Novotel Brisbane South Bank in the future. Kind regards, The Novotel Brisbane South Bank Team

Customer review rating 3.5/5

Cheryl L. Families - Confirmed reviews ALL

I was extremely disappointed that all you could provide was instant coffee - pretty pathetic as I have stayed in many establishments that at a minimum have Nespresso. There were very few bathroom items eg. cotton buds, shower cap, small toothpaste etc. The room was quiet until the building noise began at 8am on Sunday however, that is not your responsibility. Parking was not available so that was disappointing. The breakfast buffet was very basic and I would never pay for that again. The coffee machine was easy to use but only provide small cups which you could not easily repeat to get another small amount into the mug.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. While we are pleased to hear that you found your room comfortable, quiet and spotless, we are sorry to learn that several aspects of your stay did not meet expectations. We appreciate your comments regarding the in-room coffee facilities, bathroom amenities, parking availability and breakfast experience. Coffee facilities vary by room type, with Nespresso machines available in selected room categories and complimentary instant coffee provided in others. Additional amenities such as shower caps, dental kits and cotton buds are available on request and can be ordered through our guest compendium. We are sorry this was not clearer during your stay and will review how we communicate the availability of these items to guests. Thank you again for your honest comments. We appreciate you taking the time to share your experience and will take your feedback on board as we continue to improve our guest offering. Kind regards, The Novotel Brisbane South Bank Team

Customer review rating 4.0/5

Mark N. Solo - Confirmed reviews ALL

Room was fantastic, staff were helpful and friendly. Renovations did not impact my stay. The parking however needs optimisation. If you are paying $38 per day for parking you expect to have a spot when you arrive back, and not have to park in random spots.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are delighted to hear that you enjoyed your room and found our team to be helpful and friendly. Your kind comments will be shared with the team. We also appreciate your feedback regarding parking availability. We understand the importance of convenient and accessible parking for our guests, and your comments have been shared with the relevant team as we continue to review the overall guest experience. Thank you again for your feedback. We hope to welcome you back to Novotel Brisbane South Bank in the future. Kind regards, Atlanta Bell Digital Marketing Manager Novotel Brisbane South Bank

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