Dear Guest, Thank you for sharing your experience. We’re sorry that so many parts of your stay felt unnecessarily complicated, particularly around your payment, room extension, luggage and key access. We can understand how frustrating it would have been to feel that your booking details were not being properly followed through. Please be assured that your feedback has been escalated for management review. We appreciate you bringing this to our attention and hope to provide you with a much smoother stay in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you enjoyed your room. We’re sorry the temporary restaurant and bar arrangements did not reflect the experience you expected, and we appreciate that the extent of the works was not clear prior to arrival. We’re pleased to share that our new restaurant, High Road Bar & Grill, is now open, and we would love the opportunity to welcome you back to enjoy the completed space on a future stay. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your kind words about the hotel, rooms and our team. Information regarding our hotel enhancements was available across our booking platforms at the time of your reservation, however we appreciate that the extent of the temporary changes was not clear prior to your arrival. We understand how disappointing it would have been for a large group to return after long days and not have the usual lounge and bar spaces available to relax together. We’re pleased to share that the renovations have now been completed, and we hope to have the opportunity to welcome you back to enjoy the refreshed spaces on a future stay. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your feedback. We’re pleased to hear you had a comfortable and enjoyable stay with us. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your experience. We can understand how frustrating it would have been to arrive for breakfast and be turned away because the temporary dining space was full, particularly when this had not been explained beforehand. While our self check-in kiosks are there for convenience, our Reception team is still available to assist and provide important information about temporary arrangements during the stay. We appreciate you raising this with us and hope to welcome you back for a much smoother experience next time. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your experience. We’re sorry that the room change was not communicated more openly from the outset, particularly after you had booked so far in advance. We understand why this left you frustrated, and we also appreciate your comments regarding the accessible bathroom layout. Please be assured that this matter has been escalated for further review with our management team, particularly around how situations like this are communicated and handled. We appreciate you bringing this to our attention and hope to provide you with a much smoother experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback and for continuing to stay with us. It’s always wonderful to hear from a returning guest who enjoys coming back. We’re sorry that your ALL member dining discount was missed initially, particularly after you had already advised the team of your membership. While we’re glad this was corrected and reimbursed, we completely understand that you should not have needed to check this yourself. We appreciate you bringing this to our attention and look forward to welcoming you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you found your stay comfortable and our location convenient. We also appreciate your comments regarding the current menu offering and service flow following the renovations. A new menu will be released this week, and we hope this will provide a more varied and polished dining experience moving forward. We hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your feedback. We’re glad to hear you found our team helpful during your stay. We’re sorry the temporary refurbishment meant the usual lounge and bar areas were unavailable, especially as these spaces would have been useful for your group to relax and catch up after the football games. We appreciate your understanding and hope to welcome you back once the refreshed spaces are complete. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback and for continuing to choose to stay with us. We’re so pleased you enjoy our location, rooms and the friendly service from our team. It is always wonderful to welcome returning guests, and we look forward to seeing you again on your next visit. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear our team looked after you so well and were able to assist when needed. We’re sorry, however, that the steak meal for your table did not meet expectations. We appreciate the opportunity to address this at the time and arrange a refund. We also thank you for your patience while our bar area is undergoing refurbishment. We hope to welcome you back again for a much better dining experience next time. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your wonderful 10/10 review. We’re so pleased to hear you had a relaxing stay and found our team so pleasant and welcoming. We’d love to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We’re pleased to hear you enjoyed the room, found everything clean and appreciated the friendly and helpful service from our Front Office team. It’s also great to know our location was convenient for your stay and we hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry that the temporary restaurant arrangements and reduced menu were not made clear when you contacted the hotel prior to your stay. We also regret that your room was not serviced on the second day, as this is not the standard we aim to provide. Your comments have been shared with the relevant teams for follow-up. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you found the room spacious. We also appreciate your comments regarding the chair and mattress comfort, particularly as these can make a real difference during a business stay. Your feedback has been shared with the team for review. We hope to welcome you back for a more comfortable stay in the future. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your lovely feedback. We’re so pleased you had a great stay while celebrating your families birthday weekend with us. We hope it was a special occasion for your family and would love to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear you were so satisfied overall and enjoyed the room, breakfast, dinner and the friendly service from our team. We’re sorry the bathroom door latch became such a frustrating part of your stay, especially as it was difficult enough to use that it left your fingertips sore. We appreciate you describing the issue so clearly, and it has been shared with our Maintenance team for follow-up. We’d love to welcome you back again for an even more comfortable stay. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for sharing your feedback. We’re sorry that you were left waiting at Reception without being acknowledged, as this is not the welcome we want our guests to receive. Our self check-in kiosks are there as a convenient option, however our Reception team should always remain attentive and available to assist. We also appreciate your comments regarding the communication around the temporary restaurant arrangements. Your feedback has been shared with the team, and we hope to welcome you back for a much warmer arrival experience next time. Kind regards, The Novotel Brisbane South Bank Team

Dear Guest, Thank you for your continued support. We’re so pleased to hear you once again enjoyed the friendly service, comfortable bed and high standard of cleanliness. We’re sorry, however, that the temporary restaurant arrangement was not explained when you called ahead. We completely understand that knowing this in advance would have helped you make a more informed choice for dinner. We appreciate you bringing this to our attention and hope to welcome you back again soon. Kind regards, The Novotel Brisbane South Bank Team