ibis Styles Makkah 3 stars

Customer review rating (ALL Rating) 4.3/5 891 reviews

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Description

Hotel extras

  • Lobby Cafe

  • Close to the Holy Masjid al Haram

  • Free Holy Masjid al Haram shuttle service

  • Indoor Car Parking

Our accommodation(s)

Hotel location

ibis Styles Makkah

4490 King Fahd Road, Al Maabdaah Al Azizia Makkah
4490 MAKKAH
Saudi Arabia

GPS:21.432756, 39.852489

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  891 reviews

Customer review rating 5.0/5

Abdulhadi K. D. Solo - Confirmed reviews ALL

The breakfast is excellent the Dinner is set course and they serve it in the Room very warm the Bus stand 19c from Haram very good arrangement

Dear Abdulhadi K. D., We thank you for taking the time to share your valuable feedback regarding your stay at Ibis Styles Makkah. Your input is crucial for our ongoing improvement. We are delighted to hear that your experience was positive. We appreciate your time and invite you to join us again in the near future. With kind regards Shroog Alharbi Guest Relation Agent

Customer review rating 5.0/5

Saddam L. Solo - Confirmed reviews ALL

I had a very good stay

Dear Saddam, Thank you for sharing your positive feedback. We are delighted to hear that you had a comfortable stay with us. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, ibis Styles Makkah

Customer review rating 5.0/5

Haris R. Families - Confirmed reviews ALL

Felt like home from the moment we arrived. From the reception to restaurant to cafe to house keeping to bell boy they excel in all departments. All the basic areas are covered . Well located, 24 hours shuttle bus on time . I would like to give 10/10 for the below staff 1. Kamran from Pakistan ( cafe absolute genius ) . Very professional and talented . Had great time with him. I think he’s a valued asset and I hope he succeeds in future . 10/10 2. Bell boy from India bilal tall and handsome man was very helpful and guided us good. 10/10 3. The receptionist Shooroq and Salma great ladies. Very welcoming and provided us with great support . 10/10 Over all I would say it’s a great pleasure staying with ibis living up to its reputation

Dear Haris R., Thank you for taking the time to share your positive experience at ibis Styles Makkah. We are delighted to hear that you felt at home from the moment you arrived and that our team excelled in providing you with exceptional service across all departments. Your recognition of Kamran, Bilal, Shooroq, and Salma is truly appreciated, and we will ensure that their efforts are acknowledged. We strive to create a welcoming environment for our guests, and it is gratifying to know that our location and shuttle service met your expectations. Your kind words affirm our commitment to providing value and quality during your stay. We look forward to welcoming you back and hope to exceed your expectations once again in the future. Thank you once again for your feedback and support. Warm Regards NAWAF AMJAD Guest Relation Agent

Customer review rating 0.5/5

Hakim F. Solo - Confirmed reviews ALL

I have booked online for 2 nights there was breakfast included so I extended it for one more night with same price. And next day when I go for breakfast they said your breakfast is bot included. Its worst experience no one listen on the reception they were asking for 55 riyal extra for breakfast.

Dear Hakim F., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with the breakfast arrangement and the response from our reception team. We strive to provide clear communication regarding our services and pricing to all guests. Your comments will be reviewed to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best Regards Shroog Alharbi Guest Relation Agent

Customer review rating 2.0/5

Shahbaz D. K. D. Families - Confirmed reviews ALL

The room's cleanliness and hygiene could be further enhanced. I found lots of small blood spots on the pillows. There was no floor mat outside the bathroom door. I had to request a hair dryer separately. To be honest, I booked it considering that it is an ACCOR hotel; however, comparatively to other ACCOR hotels, this was not up to the mark, and I feel this will not only damage the image of the hotel but will highly dilute the value of the ACCOR brand. I am visiting Makkah again on the 20th of August and would have loved to book it again, but these reasons are causing me to find an alternative option.

Dear Shahbaz D. K. D., Thank you for sharing your feedback regarding your recent stay at ibis Styles Makkah. We appreciate your comments, as they are vital in helping us enhance our services. We sincerely apologize for the cleanliness issues you experienced, particularly with the linens and the absence of a floor mat. Cleanliness and hygiene are paramount to us, and we continuously strive to meet the high standards expected by our guests. Additionally, we regret any inconvenience caused by the need to request a hair dryer. We aim to ensure that all necessary amenities are readily available for our guests upon arrival. Your comparison with other ACCOR hotels is noted, and we take such insights seriously to improve our offerings. We hope you will reconsider your options and allow us another opportunity to provide you with the quality experience you expect during your next visit. Best Regards Shroog Alharbi Guest Relation Agent

Other web-users rate our hotel

  • 961 reviews 7/10 Location
  • 1,680 reviews 7.8/10 Room
  • 3,080 reviews 9.2/10 Service
  • 42 reviews 9.7/10 WiFi
  • 1,274 reviews 8.7/10 Cleanliness
  • 563 reviews 9/10 Value
  • 535 reviews 8.4/10 Breakfast
  • 330 reviews 9/10 Vibe

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