Dear Ania, Thank you for the great review of Mercure Wellington Abel Tasman! We are pleased to hear that you had a good stay, enjoyed the comfort of your room, and found our reception team friendly and helpful. We are sorry, however, for the inconvenience caused when your room door was not properly closed after servicing and when your key required replacement. We appreciate you bringing these matters to our attention and will share your feedback with the relevant teams to help prevent this from happening again. We hope to welcome you back again very soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Harriet H., Thank you for taking the time to tell us about your experience at the Mercure Wellington Abel Tasman. We are glad to hear that you were pleased with our customer service. We are sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Simon, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your room and found our location excellent. We sincerely apologise for the delay you experienced upon arrival when reception was unattended. We understand how frustrating this can be after travelling, and we appreciate your patience and understanding. Your feedback is valuable to us, and we will review this with our team to help ensure a smoother check-in experience for our guests. We hope to have the opportunity to welcome you back and provide you with an improved experience. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Maryanne, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Wellington Abel Tasman. We are pleased to hear that you found your room clean, tidy, and spacious. We also appreciate your suggestion regarding double glazing. We understand how disruptive external noise can be, particularly during the early hours, and we will certainly take your comments into consideration as we continue to look for ways to improve our guests’ comfort. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Dorothy, Thank you for bringing your concerns to our attention. We are very sorry to hear about your experience and understand how frustrating it must have been to have a payment issue, particularly after being advised that a refund would be processed. We are also sorry that the noise from building works affected your stay. We appreciate you raising these concerns and will pass your comments on to the relevant teams. As we would like to look into the payment and refund matter further, please contact us at re… with your booking details so we can investigate this thoroughly and provide you with a response. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Rachelle, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found our pricing to be good value. However, we sincerely apologise for the longer than expected wait during check-in. We understand how frustrating this can be, particularly after a long day, and we will take your comments on board with our team. We are also sorry to hear that the bed did not meet your expectations. We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team. Thank you again for your valuable feedback, and we hope to have the opportunity to provide you with an improved experience on your next visit. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Andrew, Thank you for your wonderful review and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay and were pleased with our newly refurbished rooms. It is always a pleasure to receive such positive comments, and we truly appreciate your kind words. We look forward to welcoming you back to Mercure Wellington Abel Tasman in the near future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Hinerangi, Thank you for your lovely feedback. We’re delighted that the care and attention from our team made such a positive impression during your stay. It’s especially wonderful to hear that our Front of House team noticed the small details and were able to assist you when you returned after hours and with your late-night food delivery. We’ll also be sure to pass your appreciation on to our Housekeeping, Hospitality and Front of House teams. We truly value your recognition of the genuine care our team puts into looking after our guests. We hope to welcome you back to Mercure Wellington Abel Tasman again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Damien, Thank you for sharing your feedback. We are very sorry to hear that noise from the neighbouring room and road disrupted your sleep, and that you were unable to reach Reception during the evening when you needed assistance. We understand how disappointing this would have been, particularly as you were staying in one of our renovated rooms. Your comments regarding the soundproofing are appreciated and will be shared with our team for further consideration. We also apologise that we were not available when you tried to contact us. We value your feedback and hope we have the opportunity to provide you with a more comfortable and restful stay in the future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Reynard, Thank you for sharing your honest feedback. We are sorry that the room temperature and having to keep the window open affected your comfort, particularly with the additional traffic noise and insects. We understand your disappointment and appreciate you bringing this to our attention. We are pleased that you found our team friendly and welcoming, and we will pass your comments regarding the room comfort and air conditioning on to the relevant team for consideration. We value your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Kathryn, Thank you for your lovely review. We’re pleased to hear you enjoyed our great location, clean room and bathroom, and pleasant buffet breakfast. It’s also wonderful to know our friendly and helpful team made your stay enjoyable. We truly appreciate your feedback and hope to welcome you back to Mercure Wellington Abel Tasman again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Heather, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your stay comfortable and enjoyed our convenient location, with easy access to the city centre. We appreciate your kind feedback and hope to have the pleasure of welcoming you back to Mercure Wellington Abel Tasman again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Mathews, Thank you for your wonderful review of Mercure Wellington Abel Tasman! We are delighted to hear that you had a comfortable and restful stay and enjoyed our clean, centrally located property. It is wonderful to know that the room was well stocked and had everything you needed for your visit. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Rose, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the check-in process seamless and our receptionist welcoming. It is also great to know that you enjoyed your recently refurbished room and found it clean and comfortable. We are sorry to hear that the shower pressure was disappointing. We appreciate you bringing this to our attention and will share your feedback with our maintenance team for review. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back to Mercure Wellington Abel Tasman in the future. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Melissa, Thank you for taking the time to share your feedback regarding your recent stay with us. We are very sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the absence of an on-site hotel-operated restaurant and bar. While the restaurant located on the premises is independently operated, we regret to hear that your experience there did not meet your expectations. We are particularly concerned to hear about your reaction to the scent in our foyer. Please accept our sincerest apologies for the discomfort this caused. We take feedback regarding our guests' wellbeing seriously and would appreciate the opportunity to discuss this with you further. Should you wish to discuss your concerns, please feel free to contact us at re… with your booking details. Once received, we will investigate your comments thoroughly and provide you with a full response. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Raj, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a pleasant and comfortable stay and enjoyed our convenient central location, with easy access to everything the city has to offer. We appreciate your kind feedback and hope to have the pleasure of welcoming you back to Mercure Wellington Abel Tasman again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman

Dear Jayden, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had an enjoyable stay and that you found our team to be friendly, our beds comfortable, and our location convenient. We are also pleased to know that you would consider staying with us again. We sincerely apologise for the disruption caused by the construction noise in the mornings and for the issues you experienced with our Wi-Fi. We understand how frustrating this would have been, particularly when trying to enjoy a relaxing sleep and stay connected. Your feedback is appreciated and will be shared with the relevant teams. We look forward to welcoming you back to Mercure Wellington Abel Tasman in the future. Kind Regards, The Team at Mercure Wellington Abel Tasman

Dear William, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our team to be friendly and helpful. It is also wonderful to know that you appreciated the refurbishment of your room and would consider staying with us again. We appreciate your comments regarding the age of the building and breakfast offering, and we will certainly take your feedback into consideration as we continue to improve our guest experience. We look forward to welcoming you back to Mercure in the future. Kind Regards, The Team at Mercure Wellington Abel Tasman

Dear Peter, Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Wellington Abel Tasman. We are delighted to hear that you enjoyed the comfortable bed and, in particular, received such fantastic service from our front desk team. It is wonderful to know that our receptionist was smiling, friendly, and made a positive impression during your stay. We will be sure to share your kind comments with the team. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind Regards, The Team @ Mercure Wellington Abel Tasman