Mercure Wellington Abel Tasman 3 stars

Customer review rating (ALL Rating) 3.6/5 365 reviews

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Mercure Wellington Abel Tasman - Image 1
Mercure Wellington Abel Tasman - Image 2
Mercure Wellington Abel Tasman - Image 3
Mercure Wellington Abel Tasman - Image 4
169 Willis Street, Te Aro, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Central City Location

  • On-site Conference facilities

  • Undercover Car-Parking*

  • 24hr Reception

  • Free WIFI

Our accommodation(s)

Hotel location

Mercure Wellington Abel Tasman

169 Willis Street, Te Aro
6011 WELLINGTON
New Zealand

GPS:-41.290791, 174.774078

Telephone
Fax +64 4 385 8416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Located on the hotel's ground floor, the restaurant offers a delightful buffet breakfast, served daily in a custom-built server. Enjoy all your favourite breakfast dishes from 6.30am to 10.00am. * The restaurant is operated independently*.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  365 reviews

TripAdvisor Rating  3.4/5  805 reviews

Hotel fine but very disappointing service from the restaurant

TripAdvisor rating 2.0/5

Amy B TripAdvisor review

Stay was fine until breakfast on the morning we checked out. I specifically booked and paid for breakfast on my room booking of 2 adults and 2 children. Was advised on check in that children are free for breakfast so I would be given two vouchers for each day, but if more are needed they could provide these. First morning went to breakfast in the adjacent restaurant and showed the adult vouchers, queried the children and the waitress confirmed 'yes the children are free'. On leaving I queried with another member of wait staff how early we could dine, they were really helpful but then also mentioned the children aren't generally free and there have been misunderstandings with reception so next time I booked a stay I would need to pay for children's breakfast. The next morning we went down to breakfast and presented the adult vouchers, kids with us and were shown to the buffet. On leaving 20 mins later the same wait staff stopped us and informed us that their manager (who had just stepped out so passed the issue onto their team to resolve) has said we need to pay for children's meals as they are not free. I declined to pay due to the preceding conversations and the fact that I had booked and paid for breakfast with my stay and this was all confirmed by the hotel. They informed me that the hotel had it wrong and they were a separate business. This was something I said they should take up with the hotel and it was not my responsibility to resolve this - it's between the hotel and the restaurant. Unfortunately with the added chime in from a member of the public telling us we were stealing it ended our stay on a very sour note, very rushed (as we had a flight to catch) and two upset children. Extremely disappointing to have this end to our stay but also for the restaurant to take no steps whatsoever to own and resolve this issue with the hotel and instead have a go at us - surely we aren't the first people to have children dine on a room booking. I would possibly stay here again but would not definitely not bother paying for breakfast and dining at Sage and Salt after such appalling service. For what it's worth the wait staff were very polite, but the manager who made this request then disappeared needs to do their job and talk to the hotel and agree the terms of their arrangement. Hotel room was fine however bathroom was very dated and the shower was not in great condition. Beds were comfy though and rooms clean. Check in was good. Whole experience brought down by restaurant scenario.

Customer review rating 4.5/5

James H. Business - Confirmed reviews ALL

Great location for work and very helpful staff.

Customer review rating 3.5/5

Helen N. Business - Confirmed reviews ALL

The room is clean and spacious. However, the bathroom could do with some upgrade with hand held shower head instead of the old shower head. It would be lovely with some complimentary toiletry kit like body lotion or facial cotton wipe. As there is no air-conditioner in the room, you will need to open the window for fresh air and it was very disturbing and noisy at night.

Customer review rating 4.0/5

Sheik H. Families - Confirmed reviews ALL

Only Parking … If allocated in same building without cost or included in the room charges would be better

Customer review rating 2.0/5

Lee W. Business - Confirmed reviews ALL

No A/C, room was very stuffy, window only opened a tiny bit. Cover on the bed felt like only a sheet, duvet was so thin. 2 pillows and were flat as a tack. The sheets had strange yellowish strains on them which was very unpleasant. The bed should be the most important part of a hotel room and there was no comfort factor at all. The shower door was very hard to close, and the shower floor felt as though I was going to fall through to the next floor down. Grime and mold in shower. Not a pleasant stay at all.

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Other web-users rate our hotel

  • 737 reviews 8.9/10 Location
  • 993 reviews 4.7/10 Room
  • 562 reviews 8.4/10 Service
  • 65 reviews 2.8/10 WiFi
  • 546 reviews 4.3/10 Comfort
  • 373 reviews 4.6/10 Cleanliness
  • 197 reviews 3/10 Vibe
  • 178 reviews 3.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.