Mercure Wellington Abel Tasman 3 stars

Customer review rating (ALL Rating) 3.7/5 678 reviews

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Description

Hotel extras

  • Central City Location

  • On-site Conference facilities

  • Undercover Car-Parking*

  • 24hr Reception

  • Free WIFI

Our accommodation(s)

Hotel location

Mercure Wellington Abel Tasman

169 Willis Street, Te Aro
6011 WELLINGTON
New Zealand

GPS:-41.290791, 174.774078

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Located on the hotel's ground floor, the restaurant offers a delightful buffet breakfast, served daily in a custom-built server. Enjoy all your favourite breakfast dishes from 6.30am to 10.00am. * The restaurant is operated independently*.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  678 reviews

Customer review rating 4.5/5

Shelley M. Families - Confirmed reviews ALL

Had booked 3 rooms. When I arrived I was assigned to a room in the 5th floor. Got out of the lift and the carpet looked like it had t been vacuumed in a month or more, very dirty. Thought that was strange and then got into my superior king room to find a badly cracked sink in bathroom, tiles on floor cracked and dirty. Walls in the room had something splashed over them marks everywhere and the tea/coffee tray had about a years worth of dust lining the bottom. The bed had a hard ridge at the bottom of it when k sat down. Could not believe this was a superior room! Called reception to let them know I would not stay in such a dirty room and was advised they were full she would see what she could do. While on the phone to another hotel to see if they had 3 rooms for 2-3 nights got a call back to say we could be moved to the 7th floor. Apparently the floors were being renovated which wasn’t clearly advised in the Accor app said renovated which lead us to believe it had been done. We were all moved to rooms which were clean tidy and seemed more the superior option we had chosen. The staff on Friday afternoon/evening reception were helpful and very accomodating highly recommend. Your cleaners however are just not great they do not have the attention to detail that I feel is a must for any hotel. Would stay again location is fantastic but would ask if renovation is still happening before I booked.

Dear Shelley M., Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your initial room and the cleanliness concerns raised, and we sincerely apologise for the inconvenience this caused. We are pleased our team was able to relocate you and that you found the location and reception staff helpful. Your comments have been shared with the relevant teams for review and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind Regards, The Team at Mercure Wellington Abel Tasman

Customer review rating 0.5/5

Isak B. Families - Confirmed reviews ALL

Bad wifi and not that clean

Dear Isak B. , Thank you for your feedback. We are sorry to hear about your experience with the WiFi and cleanliness. Please accept our apologies, and be assured your comments have been shared with the relevant teams for improvement. We hope to welcome you again for a better stay. Kind regards, The Team at Mercure Wellington Abel Tasman

Customer review rating 4.0/5

Sexton M. Business - Confirmed reviews ALL

Bit noisy early morning but very comfy room

Dear Sexton, Thank you for your feedback. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring the noise in the morning to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind Regards, Mercure Wellington Abel Tasman

Customer review rating 2.0/5

Richard M. Couples - Confirmed reviews ALL

The room was not what I expected. There were builders above us that were making alot of noise while we were trying to rest after a flight. We weren't notified of this. We told reception but nothing was done, just a meaninless apology. We should have been informed and not put in that room. They knew it was noisy

Dear Richard, Thank you for taking the time to tell us about your experience at the hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies for the noise, we are currently going under refurbishments for each room in hopes to provide a better experience for our guests. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Mercure Wellington Abel Tasman

Customer review rating 4.5/5

Marta G. Families - Confirmed reviews ALL

We had a 3 night stay and we were very happy with it. Very close to Cuba street and very comfortable. We had a superior with 2 double beds and we were super comfortable. Will definitely come back.

Dear Marta, Thank you for your wonderful feedback. We are delighted to hear you enjoyed your 3-night stay and found the room comfortable, especially the superior room with two double beds. It’s great to know you appreciated our central location near Cuba Street. We look forward to welcoming you back again soon. Kind regards, The Team at Mercure Wellington Abel Tasman

Other web-users rate our hotel

  • 807 reviews 8.7/10 Location
  • 1,121 reviews 5.2/10 Room
  • 684 reviews 8.5/10 Service
  • 60 reviews 3.1/10 WiFi
  • 609 reviews 4.8/10 Comfort
  • 463 reviews 5.2/10 Cleanliness
  • 208 reviews 2.5/10 Vibe
  • 197 reviews 3/10 Amenities

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