Sofitel Wellington

Information message

Sofitel Wellington 5 stars

Customer review rating (ALL Rating) 4.6/5 3,601 reviews

ALLSAFE approved hotel

Sofitel Wellington
See on a map

Description

Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

Hotel location

Sofitel Wellington

11 Bolton Street
6011 WELLINGTON
New Zealand

Fax: +64 4-472 2550

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS:-41.279693, 174.774617

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

JARDIN GRILL

The upmarket, relaxed restaurant is ideal for elegant dining. Gather with friends, clients and colleagues to dine in the theatre of our Chefs creating mouth-watering dishes from a wood-fired Grill through to delectable desserts.

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,601 reviews

TripAdvisor Rating  4.5/5  623 reviews

Certificate of excellence 2022

Disappointing breakfast

Customer review rating 2.0/5

Tim A. A. M. Couples - Confirmed reviews ALL

My new wife and I were staying on our wedding night and while the room was very nice, especially because we were given a complimentary upgrade, the package we booked included a breakfast in room and the food that arrived was beyond disappointing. We took a picture and showed it to our family and they were as shocked as we were. Given that we purchased this package to enjoy our breakfast in room as newly weds, this poorly presented and poorly prepared breakfast tainted our whole experience with Sofitel and I’m not sure we will be returning.

Really good value

Customer review rating 4.5/5

Cheryl G. Couples - Confirmed reviews ALL

Very beautiful place . Loved it

Fantastic location and room facilities

Customer review rating 4.5/5

Jarad E. Business - Confirmed reviews ALL

The check in staff were fantastic and friendly. The location was close to where we needed to be. The breakfast was perfect for what we need and the rooms were brilliant with all the amenities you needed.

Best hotel in Wellington

Customer review rating 4.5/5

Alison Families - Confirmed reviews ALL

Only stayed one night with my daughter but it was perfect. Rooms and amenities are lovely - definitely felt special.

Great location & service

Customer review rating 4.5/5

Tracey Couples - Confirmed reviews ALL

Very good location within walking distance of everything in Wellington. Very clean, gorgeous amenities and great staff, who were very amendable.

Nice room, broken stereo, food just ok

Customer review rating 3.5/5

Waylon K. Couples - Confirmed reviews ALL

Stayed for a complimentary Accor Plus night. Given a nice room on the top floor, though the stereo was broken stuck in a boot loop. Complimentary food gift was ok, and so was breakfast, but not amazing. Ordered towels and had to chase up after 30 minutes. Overall a nice stay, just needs a bit more polish.

Nice but missed the mark

Customer review rating 3.5/5

Clovis Business - Confirmed reviews ALL

The air-conditioning in the room wouldnt go below 21.5 degrees. When mechanical team inspected they said, that was consistent for the whole building and the best I could do was set the AC at 16 degrees and hope that it got a little cooler. Not really a 5 start solution. In the mini bar, there was a laminated card suggesting that due to Covid, the mini bar was removed, but if with a call to the front desk, a mini bar basket could be arranged for delivery. When I called the front desk, they informed me that they no longer provided the basket. Given that the restaurant and bar closed at 10pm, there was no way to get any snacks, which was all I was after. When I challenged the reception staff, they found some crisps and nuts, which they gave me for free. Very nice, but the exchange was not up to 5 star standards.

Very expensive and room service not sufficient

Customer review rating 3.0/5

Carmen R. Business - Confirmed reviews ALL

As an All Accor member I thought the room was very expensive for a standard room - I asked for a bath and was told suites only have baths but no upgrade offered. The room service menu was terrible despite the restaurant downstairs being open. The food was average (fish & chips) asked for a green salad but was told not available and only came with aioli, no other sauce like tomato sauce. And it was very expensive.

Customer review rating 5.0/5

It I. A. L. H. W. G. A. C. B. A. L. S. Business - Confirmed reviews ALL

That was a lovely hotel. Very friendly s.

Shocked with cost of room service - $10! Totally unjustified.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are great, but the cost of my meal and room service delivery was outrageous. I had the smallest piece of fish imaginable.

Excellent customer service

Customer review rating 4.5/5

Dr M. Couples - Confirmed reviews ALL

Available a moment’s notice when another hotel was substandard.

Really comfortable

Customer review rating 5.0/5

Wendy B. Families - Confirmed reviews ALL

Our stay was a family one - 3 rooms booked and we really enjoyed the convenience of the rooms, the very comfortable beds, the prompt service from the staff.

Room good restaurant disappointing

Customer review rating 2.5/5

Greg M. Business - Confirmed reviews ALL

After travelling from Auckland on Monday evening, only to face a closed restaurant, I was very disappointed. Given the status of the hotel, if the rooms are available, then so should the restaurant. Needed to relocate a team dinner to the Doubletree. Hotel staff weren’t very helpful at suggesting alternatives.

Bonjour Kia ora Gregory Brett M., Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The closure of our restaurant on Mondays is 100% a resourcing issue. We quite simply do not have the manning to open the restaurant 7 days. As our business increases it is as frustrating for me to see the lost revenue potential by not opening and its growing, not to mention the compromise in offer. All I can say is this is a key focus for us, to recruit the right people and enough of them to provide a consistent service. Im sorry for the shortfall in this offer Sir, but I will continue to work to address this. Bienvenue, Nau mai, Welcome Raymond Faulkner, GM

Excellent Service

Customer review rating 5.0/5

Doug E. Business - Confirmed reviews ALL

I was given a wonderful experience with my stay at the Sofitel from checking in, car valet, a beautiful room, relaxing in the members club finishing with a scrumptious dinner. The following day the breakfast was fantastic and check out was very easy. My car was retrieved and ready for me to drive home.

Bonjour Kia ora Douglas E., We very much appreciate your comments regarding your stay at Sofitel Wellington It is always a pleasure to receive positive feedback especially such detailed praise on the various touchpoints in your stay Mr E.. Thank you again for sharing your experience to help guide other travelers. Bienvenue, Nau mai, Welcome, Raymond Faulkner, GM

Sumptuous

Customer review rating 3.5/5

Jo M. Business - Confirmed reviews ALL

From the fragrance when you enter the lobby through to the decor and comfort of the room it is always a lovely experience staying here.

Bonjour Kia ora Joanne Phillipa M., We very much appreciate your comments regarding your stay at Sofitel Wellington It is always a pleasure to receive positive feedback. You mentioned the frangrance on arrival which is a Sofitel hallmark. I appreciate your comment about the accessible room. We have 6 of these rooms and as a matter of course when we are full (and we were most of this week) we have to allocate them to our guests on a run of house basis. Still, I appreciate your concerns. Thank you again for sharing your experience to help guide other travelers. Bienvenue, Nau mai, Welcome, Raymond Faulkner, GM

Quiet Location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Easy check-in and out, quiet rooms and great bar.

Bonjour Kia ora Campbell R. We very much appreciate your comments regarding your stay at Sofitel Wellington It is always a pleasure to receive positive feedback especially on some of our hotel design like La Serre Bar. Thank you again for sharing your experience to help guide other travelers. Bienvenue, Nau mai, Welcome, Raymond Faulkner, GM

Worst stay ever

Customer review rating 2.0/5

Billy P. Business - Confirmed reviews ALL

I am questioning why I am a Platinum Accorplus card holder, one would think, giving four weeks notice of our booking would have been sufficient time for the Hotel to recognize my Platinum status and to make sure I receive value for money, My Wife and were put in what i would describe as the worst room you have. if you look back on my history you would note i normally request for a room on Bolton Street, you dont seem to have any problems keeping a record of my credit card, maybe you need to consider the customer needs a bit more, then we ordered room service, but we didn't even have 2 chairs or table to eat off, when i asked for a table and chair from the Kitchen, i was told this was not his area.

Outstanding Stay

TripAdvisor rating 5.0/5

joeU1028SF Business - TripAdvisor review

Another great experience at the Sofitel the staff are great facilities are wonderful, I used the free platinum upgrade and enjoyed the free breakfast and use of the lounge and I hope I can get to a platinum level. Thank you again

Bonjour Kia ora JoeU1028SF We very much appreciate your comments regarding your stay at the Sofitel Wellington. It was great to hear your positive feedback about the Accor+ Platinum Stay offer which is driving the business we hoped it would. Moreover its great that it would encourage our other members to consider working toward the Platinum level and its recognition benefits. Thankyou for such high praise of the program and your stay, Raymond Faulkner, GM

Very enjoyable on all counts

TripAdvisor rating 5.0/5

Steve H TripAdvisor review

Staff are super friendly and professional. Room was outstanding and service teams were on great. Very happily stay here again next trip to Wellington. Bed was amazingly comfy. Great location, nice to not be in the thick of Courtney Place with the hustle and bustle.

Great ambience and luxury for good value.

TripAdvisor rating 5.0/5

jeremyparamount TripAdvisor review

Loved the whole stay. Hotel, room, staff, drinks, food. Will book again next time. The standard of the furnishings and attention to detail on fittings and decor is wonderful. The bar service was very accommodating and we loved the breakfast. Should have had dinner as well.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in WELLINGTON