Sofitel Wellington Hotel 5 stars

Nice room, great service

2 nights in Wellington at the Sofitel. Great room. Comfy bed. Fantastic staff and lovely lobby and bar. Will be back.

Terrible service

Outstanding front desk staff, in particular - Hemant and Winin

Staff were very pleasant at all times. We were on the 8th level in what was a Club Room. It appears Club Rooms may be scattered throughout the hotel. Having experienced club rooms in sister hotels and in other branded chains the room we were allocated was at the lower end of the scale. It was a little roomier than a standard hotel room. Bathroom amenities were lovely. There was no bath in this room which was both a surprise and a real disappointment. The afternoon club lounge drinks and nibbles were very nice. Breakfast was about as good as it gets. The Club Lounge is on the ground level.

Mulfunction toilet in the room and dirty cups at Sofitel club lounge have been a disappointment for a 5 star reputable hotel. Limited choice of finger food and snacks at club lounge. Lack of expected facilities for a 5 star hotel as only gym available on site. Not a recommended venue for special occasions celebration. However, Excellent location and breakfast.

Very nice hotel that is central to downtown with shops and water front in walking distance. The service was excellent and the room was presented perfectly, as you expect from a 5 star hotel. The bar had a good range of nice quality beers and wine.

Seems the Accountants have taken over. Definitely a reduction in standards and service. No longer are the bar staff interested in serving you at your table, you have to plead at the bar. Coffee seems to be procured from around the corner, or at least it takes that long to be delivered to the table, 30 minutes for a simple breakfast is ridiculous. Compared to other Sofitel's around the world the standard here is just not cutting it.

I have been back a couple of times for business and personal travel, and Sofitel Wellington has never failed to provide excellent service. Staff members are friendly, with cheerful faces, and very helpful.

Every time we arrive at the Sofitel we are treated like long lost family - everyone welcomes us with a huge smile and they all take care of our every need without us having to ask. We are just so lucky to be so well looked after. Thank you.

Sofitel have the most comfortable beds and pillows and the rooms are so quiet, I wish we could have stayed longer. Delicious breakfast the next day aswell. We opted for room service for dinner after a very long day of traveling--also a delicious meal. Would absolutely choose the Sofitel for our next visit to Wellington.

A quiet and sophisticated hotel in a convenient location to Parliament buildings and the railway station. Let down by waitresses in restaurant at breakfast but otherwise service was of a high standard. Check in and out quick, friendly and efficient.

This is a beautiful well set out Hotel, The staff are very helpful and friendly, The location isn't too bad either however parking is a bit of an issue and one must take the pricy valet parking as virtually the only option. The restaurant is very popular and offers nice foods and beverages.

Check in was very efficient and friendly, valet parking was easy. An upgrade room was given and due to our Accor status we were given lounge access, welcome drinks, welcome nibbles in the room and breakfast for three days. We had excellent service apart from a small hiccup regarding dinner booking but was rectified quickly. Some young staff seemed to require a little direction but Oscar the barman was the model of great service Overall we had a relaxing break and will definitely do it again.

We love returning to the Sofitel. Fairly central with easy and close access to buses and trains if you want to get around without driving. Ask Oscar at the bar to mix you up one of his signature cocktails.