Sofitel Wellington Hotel 5 stars

Customer review rating 4.7/5 7,151 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Wellington
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+ 22 Services
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Room 1

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Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Modern luxury hotel in the heart of the CBD.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Wellington

11 Bolton Street
6011
wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

CLASSIC ROOM, 1 Queen Bed, Complimentary WiFi

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds, Work Desk, Complimentary WiFi

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, Club Sofitel Access, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
Rooms

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Serre Lounge Bar

Non contractual photo

La Serre is the perfect retreat to indulge in a light meal or enjoy a delectable beverage. Our chic, stylish bar serves a curated selection of local gins, fine wines and craft beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

7,151 reviews

tripadvisor

TripAdvisor Rating 4.5/5

559 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent!

Customer review rating 4.7/5

Jasmine Families - 28/11/2020 Confirmed reviews ALL

An amazing overall experience once again. Thank you

Bonjour Jasmine, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Could not be faulted

Customer review rating 4.7/5

Ian D. Couples - 28/11/2020 Confirmed reviews ALL

Extremely well looked after the total package was 6 star

Bonjour Ian, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a wonderful stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A Superb hotel

Customer review rating 4.7/5

David Couples - 28/11/2020 Confirmed reviews ALL

Just the one night. Wished we had reason to stay longer. Evident that staff work well together.

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Location great

Customer review rating 4.7/5

David B. Business - 28/11/2020 Confirmed reviews ALL

Great Customer experience

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a wonderful stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Driving down the quality

Customer review rating 4.7/5

David A. M. Business - 28/11/2020 Confirmed reviews ALL

First stay in ~12 months. Experience has got significantly worse.

Bonjour David, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We truly do appreciate your feedback regarding various aspects of your stay with us. Please rest assured I will share your feedback with the relevant teams to address as we strive to continuously improve our product and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located with easy access to everything

Customer review rating 4.7/5

Tracy B. Business - 27/11/2020 Confirmed reviews ALL

staff were very friendly and very helpful rooms were well cared for overall experience was awesome

Bonjour Tracy, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Accommodating service as always, thanks!

Customer review rating 4.7/5

Anonymous Business - 27/11/2020 Confirmed reviews ALL

Was great as always, left behind something this time round which was totally forgotten until I received an email from front desk. Thanks

Bonjour Jason, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Appreciated the upgrade

Customer review rating 4.7/5

Jameso Couples - 26/11/2020 Confirmed reviews ALL

When booking we indicated that we were celebrating our 40th wedding anniversary. We appreciated the room upgrade and the complementary breakfast.

Bonjour James, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for choosing to stay with us during such a special occasion! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Business travel with the family

Customer review rating 4.7/5

David Families - 26/11/2020 Confirmed reviews ALL

Sometime you just can’t say no to a business trip and bring the family along. Thanks to the great staff at the Wellington Sofitel we had a great stay with amazing rooms to relax and unwind. Fast and friendly service as well and great food now that the convoy restrictions are lifting. Looking forward to my next stay.

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located. Good bedding & Pillows.

Customer review rating 4.7/5

David W. Business - 25/11/2020 Confirmed reviews ALL

Room a little dusty but overall comfortable room. Male Staff friendly but Female staff preoccupied at front desk. Accor needs to offer same room rates for an extended stay for extra day or two. We enjoyed the cuisine and service at The Grill restaurant. Please get housekeeping to not leave laundry trolley outside the room corridor. Bad look!!

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a good stay with us overall, I would like to take this opportunity to sincerely apologies for the various aspects of your stay that fell below expectations. Please rest assured I will share your feedback with the departments concerned. Your feedback is of upmost value as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great location very impressed with quality of hotel

Customer review rating 4.7/5

Robert F. M. Couples - 25/11/2020 Confirmed reviews ALL

Pity it was only for one night as it was superb will stay longer next time

Bonjour Robert, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Luxury well located

Customer review rating 4.7/5

Mike L. Business - 25/11/2020 Confirmed reviews ALL

The relatively new Sofitel in Wellington is a great option for a comfortable stay. Staff are great and the rooms are well appointed - the only criticism is that room service is not the usual quality of a Sofitel but COVID19 has probably put pressure on the hotel.

Bonjour Mike, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us overall, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Comfort and Presence

Customer review rating 4.7/5

John S. Business - 25/11/2020 Confirmed reviews ALL

Brief one night stay but very pleasant and comfortable

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us overall. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Pleasant

Customer review rating 4.7/5

Sally B. Couples - 24/11/2020 Confirmed reviews ALL

Little bit further out of the CBD than anticipated and quite steep for walking - we maybe should have done more research

Bonjour Sally, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a pleasant stay, I would like to take this opportunity to thank you for your feedback regarding the lighting and storage space in your room. Please rest assured I will share your comments with the departments concerned for further review. I would like to sincerely apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Service

Customer review rating 4.7/5

Roger N. Couples - 24/11/2020 Confirmed reviews ALL

Very dedicated staff all giving the same careful satandard and detail. Assisted with sincerity from booking to reconciliation.

Bonjour Rodger, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Rachel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A lovely hotel

Customer review rating 4.7/5

Sue Couples - 24/11/2020 Confirmed reviews ALL

WE were made very welcome and were looked after very well with great staff. Thank you

Bonjour Sue, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Good location

Customer review rating 4.7/5

John Solo - 23/11/2020 Confirmed reviews ALL

I stayed for one night and had B&B inclusive rate and then eat in the restaurant in the evening. The meal was well presented and very tasty. Staff were concerned that guests experienced high levels of service - including current health concerns.

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 4.7/5

Shannon Solo - 23/11/2020 Confirmed reviews ALL

Lovely stay as always. I'm a repeat user, visiting about once a month. Totally understand the covid precautions, but I miss the turndown service a little, it makes the stay feel a bit less boutique and special. I also think your room service menu could be a little more exciting, it never really feels like it switches up, which is a shame. Love the beds, and how clean everything always is.

Bonjour Shannon, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a lovely stay with us overall, I would like to take this opportunity to sincerely apologies for the various aspects of your stay that fell below expectations. Please rest assured I will share your feedback with the departments concerned as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Service from everyone from the first greeting through to the helpful concierge who helped us with the Taxi Great food and service to match .Thank You all.

Customer review rating 4.7/5

Wayne T. Couples - 23/11/2020 Confirmed reviews ALL

What a fantastic experience am going to return and I will be telling everyone the experience we had.

Bonjour Wayne, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Good stay but not impressed

Customer review rating 4.7/5

Akshay P. Couples - 23/11/2020 Confirmed reviews ALL

Hi there , the room was very nice and was equipped with suitable items for a comfort stay. The room did not have a microwave which is very annoying and we had to ask the reception to heat our food up. The issue with this was this was not allowed however no apparent reason was advised and the manager on duty arush said that he would do this as a good will would expect a bit more transparency with a 5 star hotel. The staff were very nice however the cleaner left a bunch of dirty dishes in our bathroom sink which was very weird and I called reception twice however no one answered. Overall the stay was okay however not up to a 5 star standard. It’s fair to stay I would not be staying here again

Bonjour Akshay, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a good stay with us overall, I would like to sincerely apologies for the various aspects of your stay that fell below expectation. Please rest assured I will highlight each matter with the relevant department and team members concerned to avoid any future occurrence. Your feedback is of most value as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

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