Sofitel Wellington Hotel 5 stars

I stayed for a couple of nights for a business trip. Stay was very good, staff very helpful and pleasant and the room was comfortable and clean.

I was very impressed with my first time staying at the Sofitel in Wellington. From the foyer, to the bar and restaurant, to my hotel room, the hotel has a lovely intimate feel. It truly is a delightful boutique hotel. The hotel is well located, as I was able to walk to many destinations in the city from the hotel. The service at the Sofitel was, as usual, outstanding. The staff were friendly and knowledgeable. Nothing was too much trouble for them. I really enjoyed my stay at the Sofitel Wellington.

Stayed 1 night and had a relaxing experience. Check-in was simple and hassle free. Similarly with checking out where a queue was quickly dealt with by another staff member who quickly opened another counter.

Hotel room and food were lovely but check-in and check-out experiences were very average - in both cases, usual staff were occupied so concierge/porter stepped in to help but in each case, the individual clearly weren’t used to systems so both took much longer than they should have. At checkout, a credit I requested appears to have been added to the bill, not subtracted - I sent an email querying this on same day but have yet to hear back from anyone ...

Very good hotel, clean, upper class amenities.

Wonderful, helpfully staff

Everything was really great except the service from the barman. Didn’t seem interested in serving us. Provided complimentary bar snacks to every table except ours. When he collected our docket and checked it he made a disgruntled sound as we did not leave a tip on the receipt.

Sofitel was incredible with it's service. The friendliest adn most accommodating staff.

Very helpful and friendly staff

A really lovely place to stay. Upon our arrival, we were greeted warmly by staff who offered to help us carry our luggage to our room. Our room was neat, tidy and modern. I arrived in the evening and really appreciated the homey touches, such as a tea tray, chocolate, and robe left out for me to use before bed. Our room was a little bit on the small side, and the tv was positioned at an odd angle to the side of the bed, but this did not impact on our stay. Overall, we had a great experience and would highly recommend this hotel to anyone travelling to Wellington.

Excellent customer service- extremely friendly staff - especially Katherine in Jardin Grill and Harry, Danny and Adniraj in Reception

Great place to rest when visiting New Zealand, very comfortable bed. Concierge and reception service very helpful to help us plan our activities in Wellington. It is even better when you are picked up to be the "guest of the day" which entitles you to extra attentions from the staff.

Were you can improve is in the restaurant at dinner . Suggestion to have just one waitress or waiter to attend your table not 3 individual staff. Also only received an apology for the plastic that was in my food ? Why I should of paid for this dish at all. Yes it was only plastic as the chef said but it should not of been in my food at all.

Friendly and efficient service by staff at the Sofitel. Only criticism was the room was a little tight in terms of space with no cupboards and the only seating bring a window seat.

Property is nice because it is new, and conveniently located. The room layout feels dark and small. The location of the Gym was very awkward because you had to walk through the lobby then into the restaurant to access, so you are forced to show everyone your daggy gym clothes and sweaty body. The service was poor, almost stingy in fact. The tea bags in the morning were not refilled, complimentary welcome drinks you had to ask for and not automatically provided. You had to call to remind house keeping to bring the extra towels and toiletries that you asked for. Members discounts on food were not automatically calculated. I wrote a review to management and now it has been almost 2 weeks but received no response.