Sofitel Wellington Hotel 5 stars

Staff were excellent

The stay was fine - but only fine. I have been an accor member for a number of years, however, I was not totally satisfied with a number of things. I found the quality and comfort of the room to be exceptional - however, there were petty little things that did not make sense - like no water bottles after day 1 ! No newspapers outside the room & in the reception / lounge areas. When I wanted coffee's for my free drinks - the wait for the coffee was horrendous, so we have to cancel the order! We could not get into breakfast as the queue was too long! Finally - I had a meal with my partner on Easter Monday at the restaurant (excellent meal) - before being sat for the meal i was not told that because it was a public holiday that the normal discount would not apply ! So we had the meal and ended the night in utter confusion and disarray over this issue, I was told by a staff member that it is in the T&C's and fine print! So i was totally hacked off!

The only issue was lack of staff, first morning breakfast took 90 minutes 40 minutes for our coffee, second day we went early it was fine by the time we left people were queued up very frustrated they were, Breakfast was GOOD The club floor is under par you should be allowed spirits and the food below par, the poor girl was on her own serving a full house, you need to employ if you want to called a 5 star

Generally high quality personal experience

Great location with a peaceful and restful atmosphere. Superb cuisine and obliging service.

Received a warm welcome from reception staff, moved to a bigger room with small sunny balcony than one originally allocated.All of the staff were friendly and pleasant.

Good reception, easy check in, valet parking not an issued even when I needed to grab the car unexpectedly after saying I wouldn’t need - room high standard, however couldn’t get the Bose speaker to turn on, and instructions for the Nescafé machine missing, so didn’t want to run the risk of doing it wrong. But did love the USB port right by the bed this was awesome. Great touches in room, however so small cleaning issues were noticed - not complaining, as I was happy, but rather giving the feedback should you wish - there were finger grime smears on the tiles between toilet and basin, and almost like lips kissed on the mirror, and dust, hair fluff behind the pillar in the room . Meals were great and service at both meals (dinner and breakfast) were great - however at breakfast there was miscommunication with table order so it could go back to individual room - took a little bit but the young women eventually sorted. Overall I definitely enjoyed the experience, and woke refreshed for a full day of meetings and business reports.

Very nice hotel that is central to downtown with shops and water front in walking distance. The service was excellent and the room was presented perfectly, as you expect from a 5 star hotel. The bar had a good range of nice quality beers and wine.

Great hotel but breakfast was a bit disappointing

Having stayed at numerous Sofitel’s around the world - this one was well under par. Overall no major issues during our 5 night stay - except the breakfast which was a joke. The superior rooms are quite small and the privacy in many rooms are hindered by the guests staying the BOLTON hotel who can see directly into your room. I would try the Intercontinental Wellington next time for sure.

The experience of staying at the Sofitel was wonderful. The room was amazing and the service top class. The location is exceptional, working distance to the waterfront and amazing resturants.

Great staff, very efficient and friendly Always clean and nice

Quality service, room, experience, food. If you want 5 star, and enjoy comfort, and finer things, this is the place. Close to waterfront, walkable. Close to beehive. Thoroughly enjoyed. The staff were all friendly, observant, patient, non judgemental, willing to help or advise - over and above.

Clean rooms, well thought out covid-19 support.

Seems the Accountants have taken over. Definitely a reduction in standards and service. No longer are the bar staff interested in serving you at your table, you have to plead at the bar. Coffee seems to be procured from around the corner, or at least it takes that long to be delivered to the table, 30 minutes for a simple breakfast is ridiculous. Compared to other Sofitel's around the world the standard here is just not cutting it.