Sofitel Wellington 5 stars

Customer review rating (ALL Rating) 4.5/5 2,194 reviews

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11 Bolton Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Our accommodation(s)

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Hotel location

Sofitel Wellington

11 Bolton Street
6011 WELLINGTON
New Zealand

GPS:-41.279693, 174.774617

Telephone
Fax +64 4 472 2550

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

JARDIN GRILL

The upmarket, relaxed restaurant is ideal for elegant dining. Gather with friends, clients and colleagues to dine in the theatre of our Chefs creating mouth-watering dishes from a wood-fired Grill through to delectable desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,194 reviews

TripAdvisor Rating  4.5/5  705 reviews

Certificate of excellence 2023

Brilliant Hotel

Customer review rating 5.0/5

James A. Business - Confirmed reviews ALL

Fantastic staff and a great location. Food excellent.

Fabulous stay in WLG

Customer review rating 4.5/5

Nick T. Couples - Confirmed reviews ALL

Staff were great, room was very stylish, and comfortable. A couple of very minor (first world) niggles. Shortage of normal tea bags in the room and it’s nice to have bottles of chilled water in the fridge….

Great Staff and room!

Customer review rating 5.0/5

Charlotte R. Couples - Confirmed reviews ALL

From check in to check out, the staff treated us so kindly and made everything so easy and nice for us! Our room was gorgeous and the amenities were really great!

Bonjour Charlotte, we are thrilled you enjoyed your stay with us and look forward to seeing you again very soon. Kind regards, Liam Craughwell General Manager

Wonderful staff

TripAdvisor rating 5.0/5

AJP1502 TripAdvisor review

We had an extremely enjoyable stay. The hotel is located up a very steep hill; quiet a challenge with our suitcases, however, it is well located for Parliament, shops and transport to restaurants. We stayed in a club corner room, which had nice views. Despite the hotel being very busy (in fact it was full), the staff (particularly one of the male receptionists who helped me when I thought I had lost my credit cards in the lift and the waiter who served us at breakfast), were amazing. The breakfast was also superb. We particularly liked all the local products used in the buffet and the eggs were the best we had ever eaten! The club was also great with a good choice of snacks and drinks.

Great hotel but a poor experience

Customer review rating 1.0/5

Jon M. Couples - Confirmed reviews ALL

The hotel was in a great location with a very good breakfast. The reason for the poor review is that we came back to our hotel room close to 11pm on the second night with the floor flooded with water and dark. We were able to enter our room which was fortunately away from the water pipe burst; however, we had to go down to the front desk to be told that we would need to switch rooms. While we were out of the hotel the entire day and evening on an excursion, I would have expected a text, phone call or stop by concierge on our way into the hotel letting us know that a pipe had burst and that we would need to switch rooms vs us finding out the hard way and needing to quickly pack so late in the evening.

Dear Jon, I hope this message finds you well. I am writing to sincerely apologise for the inconvenience you experienced upon returning to the hotel late at night and encountering the flooded area. We deeply regret that you were not informed of this issue before your arrival back. While we were actively working to address the flooding and make the necessary repairs, we unfortunately failed to notify you in a timely manner. Please accept my sincerest apologies for this oversight, as it is not reflective of the level of communication and service we strive to provide to our valued guests. We understand how upsetting and disruptive this situation must have been, especially after a long day. Please be assured that we are taking steps to ensure better communication in the future should unexpected incidents like this occur. If there is anything further, we can do please do not hesitate to contact me directly at Sofitel Wellington. Thank you for your understanding, and I hope we have the opportunity to welcome you back under better circumstances. Kind regards, Liam Craughwell General Manager

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Other web-users rate our hotel

  • 310 reviews 8.9/10 Location
  • 917 reviews 7.8/10 Room
  • 1,180 reviews 8.5/10 Service
  • 11 reviews 6.5/10 WiFi
  • 425 reviews 7.2/10 Food
  • 246 reviews 8.7/10 Vibe
  • 245 reviews 7.6/10 Breakfast
  • 189 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.