Sofitel Wellington Hotel 5 stars

Mulfunction toilet in the room and dirty cups at Sofitel club lounge have been a disappointment for a 5 star reputable hotel. Limited choice of finger food and snacks at club lounge. Lack of expected facilities for a 5 star hotel as only gym available on site. Not a recommended venue for special occasions celebration. However, Excellent location and breakfast.

Everyone was incredibly helpful during our stay and looked for ways to help. Some of the room amenities could be enhanced for this level of accomodation, coffee and beverages in particular a bit disappointing.

great service,excellent room,very good bar,and fantastic food

Staff very helpful Dining and meal was superb Room was excellent

We had a lovely stay, staff are pleasant, rooms were lovely. However we were very disappointed with breakfast. Muesli were in packages rather than home made. Bread was commercial purchase than fresh in house bake. I believe it is below Sofitel standard.

Stayed overnight only but thoroughly enjoyed. The restaurant never fails to please ... we have eaten here on four different occasions over the last year or so snd it is outstanding!

Short stay for business

Lovely decor throughout and very helpful staff. The lovely female bar person was a stand out. I didnt get her name, but she was a young asian lady.

I recently stayed at Sofitel Wellington and was happy to return. I was welcomed by the excellent reception team. My room was comfortable and spotlessly clean. Location is excellent.

A good experience, however a the very poor level of service at the restaurant significantly tainted the stay

Disappointed in some areas

Very friendly team, welcoming and efficient. Room was lovely and very quiet. Had room service once, which was nice, but nothing special- both apple pie and cheese toasted sandwich were on the cold side of just heated. I used the gym which seemed well appointed, but the mechanisms to change things for my height, we’re very stiff and hard to use. Maybe need some maintenance? Overall, I would come back again

Stayed before ...always very pleasant .... . we were offered valet parking for our vehicle but not advised it would cost an added $40.00 so surprised to see the added charge on our bill given we are Accor club holders I would have thought there would be a few perks . Roz g.

Staff were excellent

The stay was fine - but only fine. I have been an accor member for a number of years, however, I was not totally satisfied with a number of things. I found the quality and comfort of the room to be exceptional - however, there were petty little things that did not make sense - like no water bottles after day 1 ! No newspapers outside the room & in the reception / lounge areas. When I wanted coffee's for my free drinks - the wait for the coffee was horrendous, so we have to cancel the order! We could not get into breakfast as the queue was too long! Finally - I had a meal with my partner on Easter Monday at the restaurant (excellent meal) - before being sat for the meal i was not told that because it was a public holiday that the normal discount would not apply ! So we had the meal and ended the night in utter confusion and disarray over this issue, I was told by a staff member that it is in the T&C's and fine print! So i was totally hacked off!