Sofitel Wellington Hotel 5 stars

Customer review rating 4.6/5 7,396 reviews

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ALLSAFE approved hotel

Sofitel Wellington
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+ 22 Services
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Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Wellington

11 Bolton Street
6011
wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

CLASSIC ROOM, 1 Queen Bed, Complimentary WiFi

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, Work Desk, Complimentary WiFi

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Sofitel Access, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
Rooms

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Serre Lounge Bar

Non contractual photo

La Serre is the perfect retreat to indulge in a light meal or enjoy a delectable beverage. Our chic, stylish bar serves a curated selection of local gins, fine wines and craft beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,396 reviews

tripadvisor

TripAdvisor Rating 4.5/5

567 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great service

Customer review rating 4.6/5

Paul B. Solo - 16/01/2021 Confirmed reviews ALL

I was upgraded to a larger room and given club access

Bonjour Paul, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a fantastic stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A Must Stay place in Wellington

Customer review rating 4.6/5

Shree Couples - 15/01/2021 Confirmed reviews ALL

Sofitel Wellington does not dissapoint in any aspect. This is probably my 7th stay at the hotel and I love to visit as a getaway change. The restaurant is a must visit place and the staff is always accommodating and professionsal. I had a dispute in my invoice on check out and the staff at reception actioned things pretty quickly and in the most professional manner. I had some friends visiting during my visit and the bar was closed earlier than expected but the reception staff was well accommodating to help us with some room service food. Thank you once again for a lovel stay and we will see you again soon.

Bonjour Shree, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

relaxing

Customer review rating 4.6/5

Anonymous Couples - 15/01/2021 Confirmed reviews ALL

great very enjoyable

Bonjour Martin, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Lucky break in welly

Customer review rating 4.6/5

Pete Couples - 14/01/2021 Confirmed reviews ALL

Plush room Super friendly staff High end service

Bonjour Pete, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay with us, and found our Heartist to be friendly! We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Could have been better

Customer review rating 4.6/5

Andrew Couples - 13/01/2021 Confirmed reviews ALL

Not a 5 star hotel, room not cleaned to what I would expect of a 5 star hotel , chef seen using mobile phone from pocket then handling food with bare hands .

Bonjour Andrew, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Cleanliness and hygiene is one of our main priorities and we clearly failed to deliver on this aspect during your stay with us. Please rest assured I will share your comments and conduct further training with the Housekeeping and Kitchen team to avoid any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 4.6/5

Alastair W. Couples - 13/01/2021 Confirmed reviews ALL

Room and staff were exceptional. We were however disappointed that the outdoor area hadn't been maintained as in the website photos and that the restaurant menu hadn't been updated to accommodate the current climate. We had been very much looking forward to some seafood and there was none available apart from salmon. Had we been aware if this we may have made other dining arrangements as it was a special occasion

Bonjour Alastair, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for the fair and detailed feedback regarding your stay with us. Firstly, please allow me to sincerely apologies for the oversight regarding menu not being updated online, and the outdoor area not being properly maintained. The constant change in weather in Wellington does make it difficult to constantly maintain the outdoor area, but I do agree during your stay with us this should have been available and I have shared your feedback and experience with our Kitchen and Food & Beverage team to work on addressing the matters highlighted. Once again Alastair, I sincerely apologies for this oversight. However, I am delighted to learn you found our team members to be accommodating and friendly, in particular Ben. I will be sure to share your feedback with him! Once again Alastair, thank you for the fair and detailed feedback, it allows us to continuously improve our product and services. We truly do hope to have the opportunity to welcome you back during your next visit to Wellington. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Welcomed by staff early in the morning and were treated amazingly

Customer review rating 4.6/5

Robyn T. Couples - 13/01/2021 Confirmed reviews ALL

excellent

Bonjour Robyn, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an excellent stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Stunning hotel with great service

TripAdvisor rating 4.5/5

julieeballantyne 13/01/2021 TripAdvisor review

I overnighted at the Sofitel. Newly built, it was beautifully decorated and well fitted out. Bathroom had shower, no bath. Nespresso in room, very comfy bed, large flat screen TV, desk and separate armchair. View of the motorway from my room and a bit of traffic noise. It was expensive but very luxurious

Great place to stay

Customer review rating 4.6/5

Chris Couples - 12/01/2021 Confirmed reviews ALL

Lovely stay for our wedding anniversary. The staff are so friendly and helpful and you feel so welcome. Great food in the restaurant. Only negative was the Club Lounge, it really was just a nice place to sit with a few snacks, tea, coffee & water offered. Afternoon tea and canapés were not replenished so if you weren’t there at the start of these times you missed out. Disappointing given this is meant to be a premium service.

Bonjour Mr B., We very much appreciate your comments regarding your stay at the Sofitel Wellington. I was delighted to have the opportunity to welcome you back, and catch up during your stay with us. Thank you for reaching out via email, I truly do look forward to welcoming you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Amazing staff

Customer review rating 4.6/5

Christopher H. Couples - 12/01/2021 Confirmed reviews ALL

Room and staff excellent, cost of meals and meals need a lot of attention

Bonjour Christopher, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Oscar. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A place to relax

Customer review rating 4.6/5

Jim Families - 12/01/2021 Confirmed reviews ALL

We had a great stay with the assistance of all the staff.

Bonjour Jim, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a relaxing stay with us, and found our Heartist to be excellent. We truly do hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent location

Customer review rating 4.6/5

Dj A. Business - 12/01/2021 Confirmed reviews ALL

Great stay at Sofitel , staff were exemplary , rooms are double glazed , clean and well presented . Dined in house , the food is , as expected , cooked perfectly , presented with flair and the restaurant service excellent .

Bonjour Darryl, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Best hotel in Wellington

Customer review rating 4.6/5

Andrea Couples - 12/01/2021 Confirmed reviews ALL

Wonderful checkin, gorgeous room and I love the bed. Fabulous mattress topper and linen. Gym is also very good. Didn’t have breakfast, so can’t comment.

Bonjour Andrea, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Dayana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Welcome

Customer review rating 4.6/5

Kate Solo - 12/01/2021 Confirmed reviews ALL

The decor and location of your hotel made for a very enjoyable stay but it was your staff who were the highlight. The care and courtesy of your two receptionists on arrival and during the course of my stay went above and beyond. They injected a sense of genuine interest and care into every interaction and that is noteworthy because in many hotels it is a polite and courteous but somewhat detached face that greets you. To be left with the sense that a genuine interest in my well being and stay had occurred is priceless. So thank you.

Bonjour Kate, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for the wonderful feedback, I am so happy to learn you had a fantastic stay with us overall. I was delighted to have the opportunity to meet you upon your arrival along with Oscar. I am pleased to learn we both had such a positive impact on your stay, thank you once again for the kind feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 4.6/5

Isaac Business - 12/01/2021 Confirmed reviews ALL

Excellent staff and service

Bonjour Isaac, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a wonderful stay with us and found our Heartist to be excellent! We truly do hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located

Customer review rating 4.6/5

Zureen K. Families - 11/01/2021 Confirmed reviews ALL

Very narrow driveway stay was gd Room weree very nice but room service meal we got was cold and blend disappointing

Bonjour Zureen, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a good stay overall and found the room to be comfortable, I would like to sincerely apologies for the shortfall experienced in room service. Please rest assured I will share your feedback with our Food & Beverage team to address this matter. We truly do appreciate your feedback as it allows us to continuously improve our product and services. Thank you again for sharing your experience, and we hope to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Comfortable luxury

Customer review rating 4.6/5

Brian A. Couples - 11/01/2021 Confirmed reviews ALL

Our stay followed a particularly busy period and we just didn’t move from our lovely room catching up on much needed rest(apart from the superb dinner and 2 breakfasts) We were very comfortable and had a wonderful view over the small museum and shifted Cemetery.

Bonjour Brian, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a comfortable stay with us and enjoyed the overall Sofitel Wellington experience. We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent City Break

Customer review rating 4.6/5

Martin Couples - 11/01/2021 Confirmed reviews ALL

We celebrated our 16th wedding anniversary with a stay in one of the hotel's "Superior Rooms", and dinner at the in-house Jardin Grill restaurant. The room was well presented, and the bed exceptionally comfortable, to provide an excellent experience overall. This was topped off by cocktails in the bar before a lovely meal in the Jardin Grill. Overall it was a most enjoyable experience and is highly recommended.

Bonjour Martin, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for choosing to stay with us during such a special occasion, and thank you for the wonderful feedback! I am delighted to learn you had an excellent stay and enjoyed the overall Sofitel Wellington experience. We truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Nice

Customer review rating 4.6/5

Mark B. Couples - 11/01/2021 Confirmed reviews ALL

Great

Bonjour Mark, We very much appreciate your feedback regarding your stay at the Sofitel Wellington. I am pleased to learn you had a great stay with us. We truly hope to have the opportunity to welcome you back once again during your next visit to Wellington! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A fantastic experience

Customer review rating 4.6/5

Peter S. Couples - 11/01/2021 Confirmed reviews ALL

A 2 night stay in a lovely Luxury King room, breakfast each day, a 24 person superb lunch celebration in the Jardin Grill. Everyone complemented the food, service and environment. Very attentive ‘front office’ staff. Couldn’t be faulted. Grand Merci, Sofitel.

Bonjour Peter & Jenny, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for choosing to stay with us and for hosting the lunch event with us at Jardin Grill. I am delighted to learn you had a fantastic experience overall. We truly do hope to have the opportunity to welcome you back once again in the nearest future. On a personal note, it was a pleasure to be able to assist you during your time with us and I am delighted to learn I was able to have a positive impact on your overall experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

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