Bonjour Kia Ora M. Craig, Thank you for your lovely feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated the quality of our hotel and the service provided by our team. Your kind words are greatly appreciated and will certainly be shared with our staff. We look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Steve, Thank you for sharing your feedback. We are delighted to know that your stay met all your expectations. Your satisfaction is our greatest reward, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Ben, Thank you for your wonderful review and continued loyalty to Sofitel. We are delighted to hear that you once again enjoyed an exceptional experience with us. It is especially pleasing to know that our Front Desk team made such a positive impression and contributed to a memorable stay. Your kind recognition means a great deal to our team, and we look forward to welcoming you back for another outstanding experience. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Smart, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, facilities, food and the service provided by our team. We sincerely apologise for the inconvenience and discomfort caused by the repeated knocks on your door in the evening. This was part of our turndown service, which is intended to enhance our guests’ comfort during their stay. However, we fully understand your concerns regarding privacy and the disruption this may have caused, particularly at that time of the evening. Your feedback is greatly appreciated, and we will certainly review how this service is delivered to ensure our guests' privacy, comfort and peace of mind remain our priority. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Glen, Thank you for your lovely feedback! We are delighted to hear that our team made such a positive impression during your stay. Your kind words mean a great deal to us, and we will be sure to share your compliments with the team. We look forward to welcoming you back to Sofitel Wellington for another wonderful stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Fatmije, Thank you so much for your wonderful review! We are delighted to hear that you loved everything about your stay, especially our Club Room. It is also fantastic to know that our team made such a positive impression on you. Your kind words mean a great deal to us, and we will be sure to share your compliments with the entire team. We look forward to welcoming you back for another memorable stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Mike, Thank you for taking the time to share such detailed feedback following your stay at Sofitel Wellington. We are pleased to hear that you enjoyed the comfort and cleanliness of your room, our turndown treats, and the welcoming atmosphere of our bar. It is especially lovely to know that our team member was able to assist confidently with your gluten-free dietary requirements. We are also glad you appreciated the gluten-free breakfast options and dedicated toaster. At the same time, please accept our apologies for the aspects of your experience that did not meet your expectations. We appreciate your comments regarding the television reception, coffee quality, room amenities and the inconsistency with the bathrobes. Your feedback has been shared with the relevant teams for review and improvement. We also appreciate your comments about the complexity of our room categories, rates and inclusions. We understand how this can be confusing, particularly for guests familiar with other Sofitel properties, and your feedback is valuable as we continue to look at ways to make the booking and stay experience clearer. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back to Sofitel Wellington and provide you with an even more seamless and enjoyable experience. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Lorraine, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and that our team made such a positive impression by going above and beyond to make your experience memorable. We sincerely appreciate your kind comments about our staff and the cleanliness of the bathroom. However, we apologies that the room servicing did not meet your expectations during the remainder of your stay. Your feedback regarding the housekeeping service has been noted and will be shared with our team to ensure improvements are made. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even better experience. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora Amie, Thank you so much for your wonderful review and for your continued loyalty to Sofitel Wellington! It is always a pleasure to welcome you back, and we are delighted to know that our team’s genuine warmth and hospitality make each stay so special. Your kind words about our beautifully appointed rooms and dining experiences, including breakfast and dinner, are truly appreciated. We will be sure to share your lovely feedback with the entire team. Thank you once again for your recommendation and for choosing Sofitel Wellington. We look forward to welcoming you back for another memorable stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. O., Thank you for sharing your valuable feedback. We are delighted to hear that you enjoyed your stay, our service, and the restaurant. As a valued ALL Accor Platinum member, we sincerely appreciate your loyalty. We are sorry to learn that the bed size did not meet your expectations. We would like to clarify that your reservation was originally for a Classic Queen Room, and in recognition of your Platinum membership, we were pleased to offer you a complimentary upgrade to a Superior Queen Room, in accordance with the membership benefits and upgrade guidelines. Nevertheless, we apologies for any inconvenience caused and appreciate your feedback. We hope to have the pleasure of welcoming you back to Sofitel Wellington for an even more enjoyable experience. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Sue, Thank you for your lovely feedback. We are delighted to hear that you felt beautifully looked after during your stay with us. Providing warm, thoughtful and personalized service is at the heart of the Sofitel experience, and it is wonderful to know our team made your visit special. We truly appreciate you choosing Sofitel Wellington and look forward to welcoming you back for another memorable stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. M., Thank you so much for your wonderful review and for taking the time to recognise our team. We are delighted to hear that you and your wife had such a memorable stay with us. Your kind words about Liam are truly appreciated, and we will be sure to share your feedback with him. It's also lovely to hear that our reception team could make your extended stay seamless and that our club lounge colleague from taranaki made such a great impression. We will certainly pass on your compliments to her as well. Feedback like yours means a lot to the entire team and reinforces the importance of genuine hospitality and going the extra mile for our guests. Thank you once again for your kind recommendation. We look forward to welcoming you and your wife back to Sofitel Wellington very soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Gareth, Thank you so much for your wonderful review and for continuing to choose Sofitel Wellington for your stays. It is always a pleasure to welcome you and your wife, and we are delighted to hear that you consistently enjoy our rooms, Sofitel Club Lounge, and the warm service provided by our team. Your kind words about Isabel and Liam are truly appreciated. We will be sure to share your lovely feedback with them, as recognition like this means a great deal to our team. We are especially pleased that Isabel’s attention to the little details and Liam’s friendly assistance help make your visits so memorable. Thank you also for bringing the condition of the power points near the TV to our attention. Please accept our apologies for this oversight. We will share your feedback with our housekeeping and maintenance teams to ensure this is addressed. We sincerely appreciate your loyalty and look forward to welcoming you both back for another memorable stay at Sofitel Wellington. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. D., Thank you so much for your wonderful five-star review! We are absolutely delighted to hear that you had such a superb stay with us and that Sofitel Wellington has become your number one choice when visiting Wellington. It is lovely to know that you enjoyed our French-inspired atmosphere, the comfort and cleanliness of your room, and the excellent breakfast selection and service. Your kind words about our team are especially appreciated. We will be sure to share your compliments with everyone, particularly Rebekah, who will be thrilled to know that her assistance and support made a difference to your experience. We also appreciate your feedback regarding the breakfast inclusions displayed in the app. We apologise for any confusion this caused and are pleased our team was able to resolve this during your stay. Your comments are valuable as we continue to improve the guest experience. Thank you once again for your kind recommendation and for choosing Sofitel Wellington. We look forward to welcoming you back and creating many more memorable stays with us. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Lisa, Thank you very much for your continued loyalty to Sofitel Wellington and for taking the time to share such thoughtful and constructive feedback. It is always a pleasure to welcome you back, and we are delighted to know that you continue to enjoy your stays, particularly our room upgrades, the Club Lounge experience, and the warm hospitality of our wonderful team. We sincerely apologies for the shortcomings you experienced during this visit. We appreciate your feedback regarding the room service delay and the quality of the burger. While we are pleased our team was able to remove the meal from your bill, we certainly regret that the experience fell short of our usual standards. Your comments regarding healthier menu options and the delivery charge have also been noted and will be shared with the relevant team for review. Thank you also for your suggestions regarding fresh milk in the room. Regarding the bathroom amenities, we currently provide body wash in the shower rather than a separate bar of soap. We appreciate your understanding. We are sorry to hear about the ongoing heating difficulties and understand how important a comfortable room temperature is. Your comments have been shared with our Engineering team so they can investigate the thermostat and heating system to help prevent similar issues in the future. On a positive note, we are delighted that you continue to enjoy our Club Lounge and that our team consistently makes you feel welcome. Your kind words mean a great deal to all of us. Thank you again for your continued support and for helping us identify areas where we can improve. We genuinely value your feedback and look forward to welcoming you back for another enjoyable stay, with an even better experience next time. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Ryan, Thank you for taking the time to share your experience with us during what must have been an incredibly difficult and emotional time. Please accept our heartfelt condolences for the loss of your father. We are deeply touched to know that our team's warm hospitality and thoughtful welcome made even a small difference during your stay. Your kind words about our manager at check-in are especially appreciated, and we will be sure to pass on your sincere thanks to him. It means a great deal to our team to know that these gestures brought you some comfort when you needed it most. We are also pleased to hear that you enjoyed the convenience of our payment options, including Apple Pay. Thank you again for your kind words. It was our privilege to look after you, and we hope to have the pleasure of welcoming you back to Sofitel Wellington under happier circumstances. Please take care. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. A., Thank you for choosing Sofitel Wellington once again and for taking the time to share such wonderful feedback. We are delighted to hear that you enjoyed another comfortable stay and appreciated the professionalism and warm hospitality of our team, as well as the cleanliness and design of your room. It is especially rewarding to know that our relaxing atmosphere and overall experience made such a positive impression. Your continued loyalty means a great deal to us, and we look forward to welcoming you back for your third visit! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. David, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our service, the cleanliness of our property, and the convenient location for exploring the city. We're especially pleased that you found the bathroom sparkling clean! It was a pleasure hosting you, and we hope to welcome you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. H., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our clean and comfortable accommodation, the friendliness of our team and, in particular, the dining experience at our restaurant. Your recognition of our restaurant colleagues is greatly appreciated and will certainly be shared with the team. We also appreciate you highlighting the room servicing issue. Please accept our sincere apologies for not respecting your Do Not Disturb request. We understand the importance of respecting our guests' privacy and preferences, and we regret that we fell short of expectations on this occasion. Your comments will be shared with our Housekeeping team to reinforce the importance of following guest instructions consistently. Thank you also for your helpful observation regarding Wellington's hills, which is certainly worth keeping in mind when exploring the city. We appreciate your feedback and H. to have the pleasure of welcoming you back for an even more enjoyable stay. Warm regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.