Bonjour Kia Ora Stephen, Thank you so much for your incredibly kind and heartfelt review. We are truly sorry for your loss, and it means a great deal to know that we were able to provide you with a little comfort and respite during such a difficult and emotional time. Your kind words about our team are especially appreciated, and we’ll be sure to share them with everyone. It was our pleasure to look after you and make your stay as comfortable as possible. We’re so pleased that your time with us felt like a little retreat, even under such difficult circumstances. Thank you again for recommending us so highly. We look forward to welcoming you back for a much happier occasion and hopefully a longer stay next time. Warmest regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. B., Thank you very much for taking the time to share such a thoughtful and detailed review of your stay with us. We are delighted to hear that you enjoyed our hotel, its tasteful décor, and, most importantly, the service provided by our team. Your kind words are greatly appreciated. We are especially pleased to hear your wonderful feedback about Christian. It is fantastic to know that his attentiveness, efficiency, and ability to make each guest feel special made such a positive impression. We also sincerely appreciate your constructive comments regarding the bathroom in your Luxury Room. We understand how the limited bench space and bathroom layout can make things difficult, particularly when sharing the room with another guest. Your feedback regarding the magnifying mirror is also very helpful, and we will certainly review its positioning and consider a replacement. Feedback such as yours that helps us identify areas where we can improve while continuing to deliver the experience our guests expect. Thank you again for your kind words, your valuable suggestions, and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. David, Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you and your wife had a comfortable and enjoyable three-day stay while visiting family in Wellington. It’s wonderful to know that you felt warmly welcomed each time you returned to the hotel, and that your room met all your expectations. We’re also pleased you enjoyed breakfast each morning and found plenty of choice on the menu. It was a pleasure having you both as our guests, and we hope to welcome you back the next time you’re visiting Wellington and your family! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. C., Thank you for your wonderful review and for choosing to celebrate your special weekend with us. We are delighted to hear that you enjoyed our location, comfort, rooms, service, and food and beverage offerings, and that our team helped make your stay truly memorable. Your kind words about our colleagues mean a great deal to us, and we will be sure to share your appreciation with the entire team. We also sincerely appreciate your constructive feedback regarding the size of our towels and the availability of recycling facilities in the room. We will share these observations with the relevant teams as we continue to look for ways to enhance our guests’ experience and our sustainability efforts. It was a pleasure to welcome you, and we hope to have the opportunity to host you again for another wonderful stay. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Anthony, Thank you so much for your wonderful review and for sharing such lovely feedback about your stay with us! We’re absolutely delighted to hear that everything was flawless from arrival through to departure, and that Tapan, Wayde, and Isabelle helped make your birthday celebration so special. It’s fantastic to know that our team made you feel genuinely looked after and that you enjoyed the benefits of your upgrade, complimentary drinks, and member discounts without having to ask. We’ll be sure to share your kind words with Tapan, Wayde, Isabelle, and the wider team, recognition like this means so much to them. We’re also pleased you enjoyed the Club Sandwich and your time at the Club Lounge and House Bar. Thank you again for choosing to stay with us and for celebrating your special occasion here. We look forward to welcoming you back for another brilliant stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Suman, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our convenient location, comfortable stay, and that Khushi made such a warm and efficient impression on arrival. It’s also wonderful to know that your status was recognized, you enjoyed the restaurant, and that your room was up to its usual impeccable standard. That said, we sincerely apologies for your experience at check-out. We understand how frustrating and disappointing it must have been to face an avoidable delay, particularly when there was uncertainty around what was included in your booking. This is certainly not the seamless experience we aim to provide. We are especially concerned to hear that you felt judged or discriminated against during this interaction. We take feedback of this nature very seriously, and we will be addressing your comments with the relevant team to ensure greater care, clarity, and consistency in how we handle our guests’ bookings and entitlements. Thank you again for bringing this to our attention. We value your loyalty and hope to have the opportunity to restore your confidence and provide the smooth, welcoming experience you should expect from us on your next visit. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. W., Thank you for your lovely review! We’re delighted to hear that you enjoyed your stay with us and found our service to be excellent. It’s wonderful to know that your room had everything you needed and that you enjoyed the convenience and quality of our on-site restaurant. We’re also pleased that you were able to take advantage of a great rate through Accor Explorer. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again for another enjoyable stay! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Allan, Thank you so much for your wonderful review! We’re thrilled to hear you had such a fabulous stay with us. It’s lovely to know Leo made your check-in experience special, and that Rose enjoyed the thoughtful welcome in your room. We’ll be sure to share your kind words with Hawi, Felix, and Wayde. They’ll be delighted to know they helped make your evening memorable. Thank you for choosing to stay with us, and we look forward to welcoming you all back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. A., Thank you for taking the time to share such detailed feedback. We’re delighted to hear you had a comfortable stay and enjoyed our clean, modern rooms, amenities, and friendly service. It’s wonderful to know our team, including the restaurant staff, helped make your stay enjoyable. We also appreciate your comments regarding the bed configuration and the information provided on our website. We understand how important it is to have clear and accurate details when booking for a family, and we’ll certainly share your feedback with the relevant team for review. We’re sorry as well to hear about the unpleasant smell you experienced upon arriving at your room. We take matters like this seriously and will ensure your comments are passed on to the appropriate team for follow-up. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back for an even more seamless stay next time. Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. H., Thank you for your lovely feedback! We’re delighted to hear you had a comfortable stay, enjoyed a restful night’s sleep, and made the most of our well-equipped gym. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Andrew, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay, our accommodation, and the service from our team. We also appreciate your comments regarding the connection speed and will take this feedback on board as we continue to improve our guest experience. It’s great to know you found everything well-advertised and clearly explained. We look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. W., Thank you so much for your wonderful feedback! We’re delighted to hear that you always feel welcome and that we’ve become your go-to place to stay in Wellington. Knowing that we continue to meet your expectations and never disappoint is the greatest compliment. It’s always a pleasure having you stay with us, and we look forward to welcoming you back again soon!

Bonjour Kia Ora M. B., Thank you so much for your incredible review and for your continued loyalty to our hotel. It truly means the world to us to hear that staying with us feels like coming home. Knowing that you consider us your all-time favourite hotel and the absolute best is the greatest compliment we could receive. We’re thrilled you enjoyed our food offerings, especially our breakfast selection. We’ll be sure to share your wonderful feedback about the sweet treats, breads, and, of course, the mince on toast with our culinary team we’re delighted it has earned the title of the best mince you’ve ever had! We can’t wait to welcome you back for another memorable stay and hopefully your 7 Plates experience. Until then, we look forward to seeing you “home” again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. Tania, Thank you so much for your lovely review! We’re delighted to hear you had a great weekend treat away and chose to visit Jardin Grill, one of your favorite restaurants. It’s wonderful to know you enjoyed our friendly and professional service. We truly appreciate your continued support and look forward to welcoming you back again soon! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia Ora M. L., Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a pleasant experience and found our staff welcoming and friendly. We also appreciate your feedback regarding the dinner menu and the lack of chicken options. Your comments are valuable to us, and we’ll certainly share this with our culinary team for consideration. It was a pleasure having you as our guest, and we hope to welcome you back again in the future! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.

Bonjour Kia ora John, Thank you for your wonderful review! We’re delighted to hear that you thoroughly enjoyed your stay and that our team made you feel welcomed and well looked after from arrival through to check-out. Your kind words mean a great deal to the entire team. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us! Kind Regards, Mandar Yelwande, Duty Manager, Sofitel Wellington.