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Sofitel Wellington Hotel 5 stars

Customer review rating 4.6/5 8,538 reviews

ALLSAFE approved hotel

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Sofitel Wellington
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+ 13 Services

Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Wellington

11 Bolton Street
6011 wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

La Serre Lounge Bar

La Serre is the perfect retreat to indulge in a light meal or enjoy a delectable beverage. Our chic, stylish bar serves a curated selection of local gins, fine wines and craft beers.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,538 reviews

tripadvisor

TripAdvisor Rating 4.5/5

593 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very nice but a little more info

Customer review rating 4.0/5

Anonymous Business - 23/07/2021 Confirmed reviews ALL

Very nice hotel. I found the room nice if small. I was unable to get the rain shower head to work which was a bit frustrating. Would be good to have a small explanatory card in the bathroom that shows how it works. Ended up holding the detachable shower head because it did not move from its base. The electronic room compendium is a nice, very hygienic option but it needs to be redesigned to work on mobile devices. I tried to read the room service menu on my phone and gave up because I couldn't see it.

Bonjour Lea, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a very nice stay with us overall, I would like to take this opportunity to sincerely apologies for the various inconvenienced experienced during your stay with us, particularly on the use of the rain shower and the QR Code reader. I truly do appreciate your feedback and will be sure to share this with the relevant teams as we strive to continuously improve our product and services. Thank you again for sharing your experience, and we hope to welcome you back once again in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

That VIEW

Customer review rating 4.5/5

Isiah R. Business - 22/07/2021 Confirmed reviews ALL

So many great points about my recent stay at the Sofitel Wellington. I stayed in the Prestige Suite known at "The Solar". Superbly Comfortable, easy to just relax into the suite. Adorned with plush seating in the living room and a luxurious soaking tub in bathroom the suite is decadent and divine. The view from both the bedroom and the balcony off the living room is spectacular. With about at 270 degree view from the water, across the tower blocks of the city and then up to the hills, You truly are sitting on top of the Wellington Skyline. The Sofitel Club continues to improve with strong drink offerings. Its a pro-active and largely selfservice lounge still. None the less a great stop. The bartender at La Serre does an excellent job of curating a reserved space that is equally inviting. Jardin Grill has superb dinner offerings and I personally love the adventurous flavorings of the deserts.

Bonjour Isiah, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay with us and enjoyed your experience in our Prestige Suite. Furthermore, I would like to take this opportunity to thank you for your feedback regarding the continuous improvements in our Club Sofitel and the service experience at our bar. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great experience

Customer review rating 4.5/5

Ireen Families - 22/07/2021 Confirmed reviews ALL

Truly a five star hotel! Our overnight stay was very relaxing.

Bonjour Ireen, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 2.5/5

Jc Business - 22/07/2021 Confirmed reviews ALL

I generally like the Sofitel but this time, when I arrived, there were crumbs on the floor by the table in my bedroom and a hair on the loo seat.

Bonjour James, Thank you for sharing the experience of your recent stay with us. I am disheartened to learn that your recent stay with us fell below expectations. I would like to take this opportunity to thank you for your feedback and sincerely apologies for the shortfall in Housekeeping service experienced. Please rest assured I will share your feedback with our Housekeeping team and conduct further training to ensure the high standards we are known for and expect of ourselves are met. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Fantastic hotel

Customer review rating 5.0/5

Naomi C. Business - 21/07/2021 Confirmed reviews ALL

I was staying one night on business

Bonjour Naomi, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic stay with us, we look forward to having the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

great stay

Customer review rating 5.0/5

Sean M. Business - 21/07/2021 Confirmed reviews ALL

Nice room, great service

Bonjour Sean, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a great stay with us, we truly hope to have the opportunity to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great staff. Very friendly and exceptionally helpful.

Customer review rating 5.0/5

Lisa Couples - 20/07/2021 Confirmed reviews ALL

2 nights in Wellington at the Sofitel. Great room. Comfy bed. Fantastic staff and lovely lobby and bar. Will be back.

Bonjour Lisa, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Bad service would like some money back

Customer review rating 0.5/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

Terrible service

Bonjour Louise, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to learn more details about the experience you had during your stay with us. Please do not hesitate to contact me directly by responding to this review, or contacting me at he… It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Hotel

Customer review rating 5.0/5

Imran R. Families - 20/07/2021 Confirmed reviews ALL

Outstanding front desk staff, in particular - Hemant and Winin

Bonjour Mr R., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It was a pleasure welcoming you and your family during your recent visit to Wellington. I am delighted to learn you had a great stay. I would like to take this opportunity to thank you for your kind words regarding the service received from both myself and Winin. I will be sure to share your comments with her! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Club Lounge and Club Room

TripAdvisor rating 4.0/5

kiwitripaway 20/04/2021 TripAdvisor review

Staff were very pleasant at all times. We were on the 8th level in what was a Club Room. It appears Club Rooms may be scattered throughout the hotel. Having experienced club rooms in sister hotels and in other branded chains the room we were allocated was at the lower end of the scale. It was a little roomier than a standard hotel room. Bathroom amenities were lovely. There was no bath in this room which was both a surprise and a real disappointment. The afternoon club lounge drinks and nibbles were very nice. Breakfast was about as good as it gets. The Club Lounge is on the ground level.

Dissatisfaction

TripAdvisor rating 2.0/5

Geoy22 14/04/2021 TripAdvisor review

Mulfunction toilet in the room and dirty cups at Sofitel club lounge have been a disappointment for a 5 star reputable hotel. Limited choice of finger food and snacks at club lounge. Lack of expected facilities for a 5 star hotel as only gym available on site. Not a recommended venue for special occasions celebration. However, Excellent location and breakfast.

Sofitel stay

TripAdvisor rating 5.0/5

blairfamily404 10/04/2021 TripAdvisor review

Very nice hotel that is central to downtown with shops and water front in walking distance. The service was excellent and the room was presented perfectly, as you expect from a 5 star hotel. The bar had a good range of nice quality beers and wine.

Standards are slipping

TripAdvisor rating 3.0/5

Bob H 01/04/2021 TripAdvisor review

Seems the Accountants have taken over. Definitely a reduction in standards and service. No longer are the bar staff interested in serving you at your table, you have to plead at the bar. Coffee seems to be procured from around the corner, or at least it takes that long to be delivered to the table, 30 minutes for a simple breakfast is ridiculous. Compared to other Sofitel's around the world the standard here is just not cutting it.

Great stay

TripAdvisor rating 5.0/5

Pacifico S Business - 18/03/2021 TripAdvisor review

I have been back a couple of times for business and personal travel, and Sofitel Wellington has never failed to provide excellent service. Staff members are friendly, with cheerful faces, and very helpful.

Bonjour Kia ora Pacifico S , Merci, Thank you, Nga mihi for your kind words and maanaki, support for our hotel and our team. Your time and money spent with us, and your words of encouragement are appreciated and help our scorecard which we share with our team and ultimately drives our better performance. Kia hauora, Be well, from our whole team at Sofitel Wellington, Raymond Faulkner, GM

Perfect as always

TripAdvisor rating 5.0/5

Jules L Business - 14/03/2021 TripAdvisor review

Every time we arrive at the Sofitel we are treated like long lost family - everyone welcomes us with a huge smile and they all take care of our every need without us having to ask. We are just so lucky to be so well looked after. Thank you.

Bonjour Kia ora Juls L, Merci nga mihi for your kind words Jules. We treat you like whanau, because you are whanau Jules. Your return custom, and your happy cheerful disposition are what makes hotels the places of joy and light they should always be. Take care, travel well and I look forward to another catchup when next you return Jules, Raymond and team.

Amazing Beds

TripAdvisor rating 5.0/5

ErinHope 09/03/2021 TripAdvisor review

Sofitel have the most comfortable beds and pillows and the rooms are so quiet, I wish we could have stayed longer. Delicious breakfast the next day aswell. We opted for room service for dinner after a very long day of traveling--also a delicious meal. Would absolutely choose the Sofitel for our next visit to Wellington.

Bonjour Kia ora ErinHope , Merci, Thank you, Nga mihi for your kind words and maanaki, support for our hotel and our team. Especially with someone so experienced as yourself (based on your review history), its an enhanced value for our team to receive such detail, affirming comments. Globally our company has invested in the Sofitel mybed concept because the one thing a hotel should promise and keep, is a good nights sleep. Im also grateful you praise dour Room Service offer, the menu selection is limited by my own assertion, but the quality of the food and the detail of presentation has to align with our luxury standard and I appreciate your kind words to celebrate it. I look forward to your return to this magnifique city, Wellington. Merci, nga mihi, Raymond Faulkner GM

Elegant and quiet hotel in convenient city location

TripAdvisor rating 4.0/5

filkinwood 18/02/2021 TripAdvisor review

A quiet and sophisticated hotel in a convenient location to Parliament buildings and the railway station. Let down by waitresses in restaurant at breakfast but otherwise service was of a high standard. Check in and out quick, friendly and efficient.

Bonjour Kia ora Filkinwood , Merci, Thank you, Nga mihi for your kind words and maanaki, support for our hotel and our team. You have provided excellent reference points for future guests to choose our hotel on location, and I appreciate you sharing that. I also note your feedback about our F&B service. I apologise for the delayed response, I know since your stay we have had the same people mature in their service experiences so I hope this has improved our performance Filkinwood. Travel well, be well, Raymond Faulkner, GM

WEEKEND STAY

TripAdvisor rating 5.0/5

V6697RTsandyc 12/02/2021 TripAdvisor review

This is a beautiful well set out Hotel, The staff are very helpful and friendly, The location isn't too bad either however parking is a bit of an issue and one must take the pricy valet parking as virtually the only option. The restaurant is very popular and offers nice foods and beverages.

Bonjour Kia ora , Merci, Thank you, Nga mihi V669RTsandyc for your kind words and maanaki, support for our hotel and our team. Firstly my apologies in the delay in responding to your very kind words. Your time and money spent with us, and your words of encouragement have been shared with our team and I know will embolden them to do more and be more for our guests. Merci again for your patience and courtesy V6697RTsandyc, Raymond Faulkner, GM

Weekend break

TripAdvisor rating 5.0/5

pomwis 30/01/2021 TripAdvisor review

Check in was very efficient and friendly, valet parking was easy. An upgrade room was given and due to our Accor status we were given lounge access, welcome drinks, welcome nibbles in the room and breakfast for three days. We had excellent service apart from a small hiccup regarding dinner booking but was rectified quickly. Some young staff seemed to require a little direction but Oscar the barman was the model of great service Overall we had a relaxing break and will definitely do it again.

Bonjour Kia ora , Merci pomwis, Thank you, Nga mihi for your kind words and maanaki, support for our hotel and our team. Your time and money spent with us, and your words of encouragement will be shared with our team and I know will embolden them to do more and be more for our guests. I do note your feedback about some of our new staff. We have a comprehensive onbarding program but it takes some time to move our people through the program but we expect them to be fully conversant with our service standards at the end of this. I appreciate your patience and understanding. Im also pleased we recognized your loyalty standard with the noted upgrades. And thankyou for recognizing our Oscar, we have recently made Oscar a Supervisor to reflect the very service you have highlighted. Kia hauora, Be well, from our whole team at Sofitel Wellington, Raymond Faulkner, GM

Love coming back

TripAdvisor rating 5.0/5

Allanh50 29/01/2021 TripAdvisor review

We love returning to the Sofitel. Fairly central with easy and close access to buses and trains if you want to get around without driving. Ask Oscar at the bar to mix you up one of his signature cocktails.

Bonjour Kia ora Allanh50 , Merci, Thank you, Nga mihi for your kind words and maanaki, support for our hotel and our team. Especially with someone so experienced as yourself (based on your review history), its an enhanced value for our team to receive such detailed affirming comments. And as usual and as we know, Oscar is a brand on his own and your comments continue to celebrate him. Merci Allanh50. Raymond Faulkner, GM

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