Sofitel Wellington Hotel 5 stars

Customer review rating 4.6/5 5,972 reviews
Sofitel Wellington
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+ 22 Services
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Hotel extras

Ideally positioned in the Central Business District and government hub, Sofitel Wellington is near the major tourist attractions.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Wellington

11 Bolton Street
6011
wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Our accommodations

Rooms at the newest boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

Accessible room

CLASSIC ROOM, 1 Queen Bed, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, Work Desk, Complimentary WiFi

  • Max. number of persons: 3
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 32
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, CLUB SOFITEL ACCESS, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GREEN ROOM

Photo non contractuelle / Strictly non binding

The Green Room is the perfect retreat to indulge in a light meal or enjoy our delectable beverages. A chic, stylish haven hovering above the hustle and bustle of the inner city buzz.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 78

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,972 reviews

tripadvisor

TripAdvisor Rating 4.5/5

515 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful premises

Customer review rating 4.6/5

Harry V. H. Couples - 13/02/2020 Confirmed reviews ALL

Friendly and knowledgeable staff across the property

Comfortable stay in Wellington

Customer review rating 4.6/5

Selina Families - 12/02/2020 Confirmed reviews ALL

This was an anniversary get away. Staff surprised us with a congratulations sign, hand written card and a dessert plate on our bed, when we arrived. They also set up a cot for our baby we had with us.

Luxury and Friendliness

Customer review rating 4.6/5

Jenn H. Couples - 12/02/2020 Confirmed reviews ALL

Superb room, food, welcome, etc. Loved all the surprise and delight. Everyone that worked there was helpful, kind and respectful. Great location.

Well located comfortable bedding

Customer review rating 4.6/5

Lisa W. Couples - 12/02/2020 Confirmed reviews ALL

Nice shower

Bonjour Lisa, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

excellent stay

Customer review rating 4.6/5

David C. Business - 11/02/2020 Confirmed reviews ALL

Check in was smooth. Valet services was fantastic. Bar and dinign experience was excellent. The tea and choc before bedtime was very considerate.

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

very good hotel

Customer review rating 4.6/5

Tina H. Business - 11/02/2020 Confirmed reviews ALL

I stayed for a couple of nights for a business trip. Stay was very good, staff very helpful and pleasant and the room was comfortable and clean.

Bonjour Clementina, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Beautiful boutique hotel

Customer review rating 4.6/5

Inga S. Solo - 10/02/2020 Confirmed reviews ALL

I was very impressed with my first time staying at the Sofitel in Wellington. From the foyer, to the bar and restaurant, to my hotel room, the hotel has a lovely intimate feel. It truly is a delightful boutique hotel. The hotel is well located, as I was able to walk to many destinations in the city from the hotel. The service at the Sofitel was, as usual, outstanding. The staff were friendly and knowledgeable. Nothing was too much trouble for them. I really enjoyed my stay at the Sofitel Wellington.

Bonjour Inga, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Pleasant Stay

Customer review rating 4.6/5

Ed Y. Couples - 10/02/2020 Confirmed reviews ALL

Stayed 1 night and had a relaxing experience. Check-in was simple and hassle free. Similarly with checking out where a queue was quickly dealt with by another staff member who quickly opened another counter.

Bonjour Eddie, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us overall, we truly hope to have the opportunity to welcome you back in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Mixed experience

Customer review rating 4.6/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Hotel room and food were lovely but check-in and check-out experiences were very average - in both cases, usual staff were occupied so concierge/porter stepped in to help but in each case, the individual clearly weren’t used to systems so both took much longer than they should have. At checkout, a credit I requested appears to have been added to the bill, not subtracted - I sent an email querying this on same day but have yet to hear back from anyone ...

Dear F C B., Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Top notch

Customer review rating 4.6/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

Very good hotel, clean, upper class amenities.

Bonjour D., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
Customer review rating 4.6/5

Robert N. Couples - 10/02/2020 Confirmed reviews ALL

Wonderful, helpfully staff

Bonjour Robert, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Sophie and Dayana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Beautiful setting with nice touches

Customer review rating 4.6/5

Stephen B. Couples - 10/02/2020 Confirmed reviews ALL

Everything was really great except the service from the barman. Didn’t seem interested in serving us. Provided complimentary bar snacks to every table except ours. When he collected our docket and checked it he made a disgruntled sound as we did not leave a tip on the receipt.

Bonjour Stephen, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had an enjoyable stay with us overall, I would like to take this opportunity to sincerely apologize for the experience you encountered at the bar. Please rest assured your experience does not reflect the usual standards we strive to achieve, and I will be passing your feedback on to our food and beverage team for further training to address this matter. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A gem!

Customer review rating 4.6/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Sofitel was incredible with it's service. The friendliest adn most accommodating staff.

Bonjour Chantal, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Good stay

Customer review rating 4.6/5

Anonymous Solo - 10/02/2020 Confirmed reviews ALL

Very helpful and friendly staff

Bonjour Margaret Patricia, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Welcoming staff

Customer review rating 4.6/5

Danielle Couples - 10/02/2020 Confirmed reviews ALL

A really lovely place to stay. Upon our arrival, we were greeted warmly by staff who offered to help us carry our luggage to our room. Our room was neat, tidy and modern. I arrived in the evening and really appreciated the homey touches, such as a tea tray, chocolate, and robe left out for me to use before bed. Our room was a little bit on the small side, and the tv was positioned at an odd angle to the side of the bed, but this did not impact on our stay. Overall, we had a great experience and would highly recommend this hotel to anyone travelling to Wellington.

Bonjour Danielle, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Memorable stay

Customer review rating 4.6/5

Laraine S. Couples - 10/02/2020 Confirmed reviews ALL

Excellent customer service- extremely friendly staff - especially Katherine in Jardin Grill and Harry, Danny and Adniraj in Reception

Bonjour Laraine, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Very resting place

Customer review rating 4.6/5

Guillaume Couples - 09/02/2020 Confirmed reviews ALL

Great place to rest when visiting New Zealand, very comfortable bed. Concierge and reception service very helpful to help us plan our activities in Wellington. It is even better when you are picked up to be the "guest of the day" which entitles you to extra attentions from the staff.

Bonjour Guillaume, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located

Customer review rating 4.6/5

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Were you can improve is in the restaurant at dinner . Suggestion to have just one waitress or waiter to attend your table not 3 individual staff. Also only received an apology for the plastic that was in my food ? Why I should of paid for this dish at all. Yes it was only plastic as the chef said but it should not of been in my food at all.

Bonjour Helen, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had an enjoyable stay overall, I would like to take this opportunity to sincerely apologize for your experience at Jardin Grill. Your feedback is of upmost importance as we strive to continuously improve our product and services. Please rest assured I will be passing your feedback on to our Food & Beverage team to further review our service sequence. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the nearest future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Good stay

Customer review rating 4.6/5

Graham Couples - 09/02/2020 Confirmed reviews ALL

Friendly and efficient service by staff at the Sofitel. Only criticism was the room was a little tight in terms of space with no cupboards and the only seating bring a window seat.

Bonjour Graham & Marilyn, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Definitely not 5 star

TripAdvisor rating 4.5/5

F L 09/02/2020 TripAdvisor review

Property is nice because it is new, and conveniently located. The room layout feels dark and small. The location of the Gym was very awkward because you had to walk through the lobby then into the restaurant to access, so you are forced to show everyone your daggy gym clothes and sweaty body. The service was poor, almost stingy in fact. The tea bags in the morning were not refilled, complimentary welcome drinks you had to ask for and not automatically provided. You had to call to remind house keeping to bring the extra towels and toiletries that you asked for. Members discounts on food were not automatically calculated. I wrote a review to management and now it has been almost 2 weeks but received no response.

Bonjour flu_freddy, I am very sorry to read of your experience here at the Sofitel and very sorry that you have yet to receive a response from the hotel. Please feel free to forward your email directly to me on h9051-rd@sofitel.com and I will be sure to look into this further for you. I will await your email so that I can address the concerns you have mentioned. Warm regards Sharyna TePuia Rooms Division Manager
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