ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,516 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,516 reviews

TripAdvisor Rating  3.8/5  2,713 reviews

Customer review rating 5.0/5

Ruwan F. Families - Confirmed reviews ALL

It was great. The staff were really good and welcoming

Dear Ruwan, Thank you very much for your kind words. We are delighted to hear that you and your family had a great stay and found our team welcoming and helpful. Your positive feedback is truly appreciated and will be shared with our staff. We look forward to welcoming you back to Ibis Wellington in the future. Kind regards, Grace Smith Assistant Manager Ibis Wellington

Customer review rating 4.0/5

Mangela J. Friends - Confirmed reviews ALL

Check in could be faster

Dear Mangela, Thank you for taking the time to share your feedback. We apologise that your check-in experience did not meet expectations. Some of our team members were in training at the time, and we appreciate your understanding and comments, which help us improve our service. We hope to have the opportunity to welcome you back for an even smoother experience in the future. Kind regards, Grace Smith Assistant Manager Ibis Wellington

Customer review rating 4.0/5

Daniel H. Couples - Confirmed reviews ALL

Everything was fine except for the location of the room, it was very noisy around there.

Customer review rating 3.0/5

Alice E. Families - Confirmed reviews ALL

She didn’t explain how the elevator works we didn’t know we had to scan our cards, had to figure it out ourselves, didn’t explain how the room light works, had no solution on parking for our car. I guess we came at the wrong time (4pm) as she was already tired for the day, Morning staff were nice and vibrant. Good room, comfortable beds, neat and tidy.

Dear Alice, Thank you for taking the time to share your feedback following your recent family stay with us. I am genuinely sorry to read about your arrival experience and the lack of explanation regarding the elevator system, room electricity, and parking arrangements. This is not the level of service we aim to provide, and I fully understand how frustrating it must have been to have to figure these things out on your own after a long journey. While we do provide digital information and online check-in options, clear explanations on arrival — especially for key systems — should always be provided. I sincerely apologise that this did not happen during your check-in and that you felt our receptionist was not as helpful or welcoming as expected. I appreciate you also highlighting the positive aspects of your stay, including the comfort and cleanliness of the room, as well as the friendliness of our morning team. Your feedback has been shared with our management team so we can address the issues raised and ensure a more consistent experience at all times of the day. Thank you again for your honest comments. We hope to have the opportunity to welcome you back and provide the professional, seamless experience you should always expect from us. Kind regards, Alice Parimbelli Operations manager

Customer review rating 2.0/5

Tara K. Families - Confirmed reviews ALL

I was disappointed that upon arrival and saying that I was here to check in, the first response was not welcome or hello but that check in 2 pm but I can check if you room is available. Given that I am an ACCOR member, I know this and this is not how would have expected to be welcomed. Then there was no words said to me whilst the receptionist checked my details on the computer screen, then got the two chocolate bars, asked if I wanted one key or two and proceed to check me in. This is poor custome ettiquite. That was my 5th time staying at the IBIS Wellington.

Dear Tara, Thank you for taking the time to share your feedback and for choosing to stay with us again at ibis Wellington. We sincerely regret that your check-in experience did not meet your expectations, especially as a valued Accor member and repeat guest. Providing a warm, welcoming arrival is a fundamental part of our service, and we are truly sorry that this was not reflected during your visit. Your comments regarding the lack of greeting, communication, and overall customer etiquette at check-in are concerning and not representative of the standards we strive to uphold. Please accept our apologies for the disappointment this caused. Your feedback has been shared with our front office team so we can address this with the staff member involved and reinforce the importance of genuine, friendly engagement with every guest. We truly appreciate you bringing this to our attention, as it helps us improve. We value your loyalty and hope you will allow us the opportunity to restore your confidence in a future stay. Should you choose to return, please do not hesitate to contact us directly so we can ensure a much more positive and welcoming experience. Kind regards, Alice Parimbelli Operations manager

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Other web-users rate our hotel

  • 1,757 reviews 9.1/10 Location
  • 2,050 reviews 6.4/10 Room
  • 1,578 reviews 8.6/10 Service
  • 47 reviews 5.7/10 WiFi
  • 740 reviews 7.7/10 Cleanliness
  • 493 reviews 7.7/10 Breakfast
  • 6 reviews 3.8/10 Wellness Area
  • 5 reviews 0.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.