ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 3,522 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Central, CBD location is ideal for all kinds of travellers-both business and leisure

  • Self parking available (booking essential)

  • Vivant! restaurant and bar within the hotel. Perfect for casual dining with friends & family

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,522 reviews

TripAdvisor Rating  4.0/5  2,698 reviews

Agree, well located. Polite,helpful staff.

Customer review rating 5.0/5

Kerrie Couples - Confirmed reviews ALL

Well located. Hospitality staff excellent. Special mention to Alice(mornings) and Alan(evening maitre-De)

Dear Kerrie, Thank you for your positive feedback. We are pleased to hear that you found our hotel well located and our staff polite and helpful. We will make sure to pass on your compliments to Alice and Alan. Best regards, Leigh Frame General Manager

Well located, but a few issues with the room

Customer review rating 3.0/5

Graeme Solo - Confirmed reviews ALL

Good friendly staff, nice restaurant, good breakfast, however the room was very small, the queen bed on wheels wasn't secured to the wall and when you sat up in the bed it would move away from the wall making it unsafe to sit up and read etc. The power points were hidden within the bedside cabinet and hard to see and access. The aircon in the room was noisy even on low making it hard to sleep at night.

Dear Graeme, Thank you for sharing your feedback with us. We are glad to hear that you appreciated our central location, friendly staff, and dining options. However, we apologize for the inconvenience you experienced with the room. Rest assured, we will look into the issues you raised regarding the room size, bed stability, power point accessibility, and air conditioning noise. Your comments are valuable to us as we strive to improve our guest experience. Should your travels bring you back to ibis Wellington, we hope to provide you with a more comfortable stay. Best regards, Leigh Frame General Manager

Customer review rating 1.5/5

Haley C. Business - Confirmed reviews ALL

Good location, standard room. Reception staff were very rude and incompetent. Both during check in and when I went to collect my bags the female receptionists ignored me, did not make eye contact, and grumbled their words rather than speaking to me. One receptionist totally disregarded me while I was left waiting for ten minutes. She logged onto her computer and stared at it intently in front of me without acknowledging me although it was obvious that I was waiting for service. When she was prompted to attend to me by the other staff member who was occupied with other customers, she attended to me in a reluctant way. I heard her apologise to the other staff member after I had walked away but she didn't say sorry to me. Really really poor service.

Dear Haley C., I hope this message finds you well. I want to extend my sincere apologies for the experience you had during your recent stay with us. We strive to provide exceptional service, and it is clear that we fell short of those standards during your visit. I am deeply sorry for the unprofessional behavior you encountered from our reception staff. What you described is unacceptable, and I understand how frustrating and disappointing it must have been to feel ignored and treated with a lack of respect. Please be assured that we take this matter very seriously and will be addressing it with our team immediately to ensure it does not happen again. Your feedback is invaluable in helping us improve our service. I am grateful that you brought these issues to our attention, and we will work diligently to make necessary improvements. Should you choose to stay with us again, I would welcome the opportunity to personally ensure your experience is both pleasant and satisfactory. Thank you for your understanding, and once again, I apologize for the inconvenience caused. Warm regards, Best regards, Leigh Frame General Manager

Good location and had all I needed

Customer review rating 3.5/5

Christine Business - Confirmed reviews ALL

Easy check in & check out. Clean, tidy and had everything I needed. Pleasant staff too.

Dear Christine, We are delighted to hear that you found our hotel well-equipped and conveniently located. We appreciate your kind words about our staff's service. We hope to welcome you back soon! Best regards, Leigh Frame General Manager

I had to stop over on my way to a funeral and my experience was everything I could have wished for.

Customer review rating 5.0/5

Alan E. Families - Confirmed reviews ALL

For a start I tried to book on line and the internet was down. I rang the hotel and was told by Ko that the internet was down for her too but what did I want. I told her and she rang me back confirming my booking and that of a car park. she couldn't have been more helpful. It was also great to have her check me in. The Indian? lady working the bar was also charming and helpful as was Alan at the restaurant.

Dear Alan E., Thank you for sharing your recent experience at ibis Wellington. We are delighted to hear that our team members Ko, the Indian lady at the bar, and Alan at the restaurant provided you with exceptional service during your stay. We sincerely apologize for the inconvenience caused by the temporary internet outage, and we appreciate your understanding and patience in resolving the booking and car park arrangements over the phone. Your kind words will be shared with the team as encouragement to continue delivering excellent service. Should you require any assistance in the future, please do not hesitate to contact us. Best regards, Leigh Frame General Manager

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Other web-users rate our hotel

  • 1,725 reviews 9/10 Location
  • 2,253 reviews 6.7/10 Room
  • 1,841 reviews 8.5/10 Service
  • 50 reviews 5.8/10 WiFi
  • 834 reviews 8.1/10 Cleanliness
  • 505 reviews 6.2/10 Value
  • 470 reviews 7.5/10 Breakfast
  • 10 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.