ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,526 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,526 reviews

Customer review rating 5.0/5

Ishan J. Business - Confirmed reviews ALL

quick check-in, checkouts, keys working, decent clean and fresh rooms, what more you want when you are in a work trip. Thanks, team. got the receipt just after checkout from the reception towards my email. That was really quick. didn't has to give "remind calls".

Dear Guest, Thank you for your wonderful review and perfect scores following your recent stay at ibis Wellington. We are delighted to hear you found your stay great value for money and enjoyed the quick check-in and check-out process, clean and fresh rooms, and efficient service from our team. It is especially pleasing to know the prompt receipt delivery and overall experience made your business trip that much easier. Your kind comments will be shared with the entire team, from reception through to the restaurant staff. We truly appreciate your support and look forward to welcoming you back again soon. Kind regards, Grace Smith Assistant Manager

Customer review rating 5.0/5

Angela S. Couples - Confirmed reviews ALL

We decided to stay at the Ibis after a late flight from Sydney and found a great price that included breakfast.

Dear Guest, Thank you for your wonderful review and for choosing ibis Wellington following your late flight from Sydney. We are delighted to hear you enjoyed your stay, including the great value package with breakfast, your spacious room, and the warm touches from our team. It is also lovely to know our breakfast selection and sustainability initiatives stood out during your visit. Your kind comments will be shared with the team, and we truly appreciate your support as an ALL Gold member. We look forward to welcoming you back again soon. Kind regards, Grace Smith Assistant Manager

Customer review rating 5.0/5

F. T. F. K. P. Business - Confirmed reviews ALL

Value for money, convenient location

Kia ora F., Thank you so much for your lovely feedback and for your continued support of ibis Wellington. It is always a pleasure welcoming you back, and we are so pleased to hear you once again enjoyed your stay with us. We really appreciate your kind comments about our team, location, cleanliness, and overall value for money. The team will be delighted to see your feedback and your perfect scores across the board it truly means a lot, especially coming from one of our valued regular guests. Thank you again for choosing to stay with us, F.. We look forward to seeing you again on your next trip to Wellington. Nga Mihi, Jordine Ibis Team Leader

Customer review rating 1.5/5

Suwipa B. Families - Confirmed reviews ALL

My experience staying at ibis Wellington was fine overall and I would have rated it higher than 3 stars. Unfortunately, my experience after checkout was very disappointing. I realised shortly after leaving that I had left a charger in the room and I know exactly where it was left. I contacted reception the same day and also emailed a photo of the charger, but never received a response to the email. Over the two days follow up, I made several phone calls and spoke to four different staffs. Each time, I had to explain the entire situation again from the beginning. Eventually, I was told that nothing had been found in the room. I am extremely disappointed with how this was handled, especially with the lack of communication between staffs and follow-up.

Kia ora Suwipa, Thank you for taking the time to share your feedback regarding your recent stay with us at ibis Wellington. While we are pleased to hear your stay itself was overall satisfactory, we are very sorry to learn of your disappointment regarding the handling of your lost property enquiry. We understand how frustrating this experience must have been, particularly having to repeat the situation multiple times and not receiving the follow-up communication you expected. Please accept our sincere apologies for the lack of consistency and communication from our team during the process. This is not the level of service we aim to provide, and your feedback has been shared with the relevant departments to help improve our internal communication and follow-up procedures moving forward. We also appreciate your additional comments regarding the carpet cleanliness, and these concerns have been passed on to our housekeeping and maintenance teams for review. Thank you again for bringing this to our attention. We value your feedback and hope we may have the opportunity to provide you with a much smoother experience in the future. Nga Mihi, Jordine Ibis Team Leader

Customer review rating 5.0/5

Steve W. Couples - Confirmed reviews ALL

Early check in sorted as paid for, staff friendly and efficient, breakfast great, perfect location for TSB events

Dear Guest, Thank you for your fantastic review following your recent stay at ibis Wellington. We are delighted to hear we “always deliver” and that you enjoyed the early check-in, friendly and efficient service, great breakfast, and our convenient location for TSB events. Your kind feedback means a lot to the team, and we truly appreciate your continued support as an ALL member. We look forward to welcoming you back again soon. Kind regards, Grace Smith Assistant Manager

Other web-users rate our hotel

  • 1,765 reviews 9/10 Location
  • 2,090 reviews 6.4/10 Room
  • 1,620 reviews 8.2/10 Service
  • 43 reviews 6.3/10 WiFi
  • 776 reviews 7.7/10 Cleanliness
  • 553 reviews 7.8/10 Breakfast
  • 481 reviews 6.8/10 Value
  • 8 reviews 1.2/10 Wellness Area

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