Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you enjoyed our comfortable beds and had such a lovely stay with us. It's especially wonderful to hear your kind words about our Reception team member who went above and beyond to assist you. I'll be sure to share your lovely feedback with the team! Thank you also for your continued loyalty as an ALL member. We truly appreciate your support and hope to welcome you back to ibis Wellington on your next visit from Australia! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you had such an enjoyable stay, from check-in right through to departure. It's lovely to know you enjoyed our central location, comfortable accommodation and friendly service. A special thank you for recognising our Front Office team member who made you feel so welcome. I'll be sure to share your kind words with the team! Thank you again for choosing ibis Wellington during your visit from Canada. We hope to welcome you back again in the future! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you and your family felt welcomed throughout your stay. It's especially lovely to know our team was able to arrange parking to make things easier while you were on crutches, and I'll be sure to pass your kind words on to our Front Office team! We're also pleased our location was convenient for your concert. Thank you for your feedback regarding the milk provided in the rooms. Please know our Reception team is always happy to provide extra milk on request. Thank you again for choosing ibis Wellington. We look forward to welcoming you back soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for your lovely review! We're pleased to hear you enjoyed your stay and found our location convenient for your visit. It's also wonderful to see your perfect scores for our team, cleanliness and service! I do apologise for the humming noise from the fridge. I understand how annoying this can be, and I'll be sharing your feedback with our Maintenance team to look into. Thank you again for choosing ibis Wellington. We hope to welcome you back again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. Firstly, we're delighted to hear you found our team so friendly and welcoming throughout your stay. It's lovely to see your perfect score for check-in, and I'll be sure to pass your kind words on to our staff. I'm very sorry, however, to hear about the issues you experienced with your room, particularly the water leaking above the window during the heavy rain. I completely understand how frustrating it must have been to have the constant dripping disturb your sleep, and this is certainly not the comfortable experience we want for our guests. I also apologise for the noisy air conditioning, the condition of the toilet seat and the issues with your television connection. These are all concerns that should be addressed, and I'll be sharing your feedback with our Maintenance team to investigate. We understand that some areas of our hotel are showing their age, but this should never impact the basic comfort and quality of our guests' stays. Thank you again for your honest feedback and for your continued loyalty as an ALL member. We truly appreciate you bringing these issues to our attention and hope to welcome you both back for a much more comfortable and restful stay in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback! We're pleased to hear you had a comfortable and quiet stay overall, and that our team looked after you well. I do apologise for the repeated issues with your key card and the inconvenience of having to return to Reception several times. I also appreciate your comments regarding the power point locations and lack of hand towels. Thank you also for your feedback on our breakfast selection, particularly the limited variety of spreads. I'll be sharing this with our Food & Beverage team, especially considering your strawberry allergy. We appreciate your feedback and continued loyalty as an ALL member, and hope to welcome you back for an even better experience next time! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear your room was spotlessly clean, but I'm sorry that your overall experience left you disappointed. We appreciate your honest comments regarding the loyalty programme promotion at check-in. While we encourage our team to share the benefits of ALL, this should never make guests feel pressured or take away from a welcoming experience. I also apologise for the wait at check-out and appreciate your feedback regarding staffing levels. I'll be sharing your comments with our Front Office team. Thank you again for your feedback and for choosing ibis Wellington. We hope to have the opportunity to change your impression of us in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you had such an enjoyable stay and found all our staff helpful, friendly and polite. It's especially lovely that you recognised the entire team, and I'll be sure to share your kind words with everyone! Thank you again for choosing ibis Wellington and for your fantastic recommendation. We look forward to welcoming you back again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for your wonderful 90/100 review and for continuing to choose ibis Wellington for your business trips! We're delighted to hear you had another great stay with us, from the fast and friendly check-in to your spotlessly clean room and comfortable night's sleep. It's especially lovely to see your perfect scores for our team, cleanliness and accommodation! We're also pleased to hear you found booking through the ALL app easy and were able to make use of your reward points. It's great to know you appreciate our sparkling water refills at the bar too! Thank you again for your continued loyalty and support. It really means a lot to us that ibis Wellington remains your go-to hotel when travelling for business. We look forward to welcoming you back for another great stay soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your fantastic 100/100 review! We're delighted to hear you enjoyed our central location, comfortable beds and the friendly, welcoming service from our team. It's especially lovely to hear you found our staff knowledgeable and helpful throughout your stay! I'll be sure to share your wonderful feedback with the team, as comments like yours really mean a lot to us. Thank you also for your continued loyalty as an ALL member. We truly appreciate your support and look forward to welcoming you back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you and your partner had such a great stay with us and found our team friendly and helpful throughout your visit. It's especially lovely to hear your kind words about our Reception and Bar staff, and I'll be sure to share your feedback with them! We're also pleased you found your room clean and comfortable. I do apologise, however, for the room service trays being left in the hallway for an extended period. These should be collected promptly, and I'll be reminding our team of this. Thank you again for choosing ibis Wellington and for your continued loyalty as an ALL member. We truly appreciate your support and look forward to welcoming you both back again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your detailed feedback and wonderful 90/100 review! We're pleased to hear you and your partner enjoyed a comfortable stay overall, particularly our breakfast, Caesar salad and the friendly service from our team. It's lovely to see your perfect scores for our staff, check-in and check-out experiences! I'm sorry, however, that the bathroom layout was uncomfortable for you, especially with your upcoming knee operation. We understand that our bathrooms can be quite compact, and I appreciate how difficult this would have made things. For future stays, please feel free to contact us directly so we can discuss your needs and explore suitable room options where available. I also apologise for the dirty plates, cleaning equipment and other items being left in the corridors. These should be cleared promptly, and I'll be raising this with our Housekeeping team to ensure our shared spaces are kept clean and tidy. I also appreciate your comments regarding the availability of hand towels. Regarding your dinner, I'm disappointed to hear that the steak and duck fat potatoes did not meet expectations. While we're pleased you enjoyed the Caesar salad and breakfast, I'll be sharing your comments with our kitchen team to review the quality and preparation of these dishes, along with the replenishment of butter during breakfast. I'm also sorry to hear about the inconsistent Wi-Fi connection. We understand how frustrating this can be and will pass your feedback on for review. Lastly, we appreciate your comments regarding the advance payment when booking. Some rates require full payment at the time of booking rather than a deposit, depending on the rate conditions selected. Thank you again for your honest feedback and for your continued loyalty as an ALL Gold member. We truly appreciate your support and hope to welcome you both back for an even better experience in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Mahomed, Thank you for your positive feedback regarding your stay at ibis Wellington. We are pleased to hear that you found your experience comfortable, appreciated our cleanliness, and found our staff helpful. Your kind words motivate us to continue providing excellent service. Goodbye, Alice ibis Wellington

Dear Guest, Thank you so much for your wonderful 100/100 review! We're delighted to hear you and your partner enjoyed your stay with us and found our central location so convenient for exploring Wellington's shops, museums and waterfront. It's also lovely to see your perfect scores for our team, accommodation and cleanliness! I'm sorry to hear you experienced difficulties booking through the ALL app and connecting your tablet to our Wi-Fi. We understand how frustrating this can be, and I'll be sure to share your feedback with the relevant teams for review. I also apologise for the towel with a hole in it. This certainly should have been picked up by our Housekeeping team before being placed in your room. Regarding your comments about the butter sachets, I would like to reassure you that the sachets we use are biodegradable and environmentally friendly. We use individually packaged butter primarily for hygiene purposes, ensuring it remains fresh and protected for each guest. We certainly appreciate your concern for sustainability and are pleased you raised this with us. Thank you also for your suggestion of adding more greens to our breakfast selection. I'll be sure to pass this on to our Food & Beverage team! Finally, thank you for your continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you both back to ibis Wellington again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you so much for your fantastic 100/100 review! We're delighted to hear you and your family enjoyed your three-night stay with us over the long weekend! It's wonderful to know you found our central location convenient, enjoyed our breakfast and felt the hotel offered great value for money. It's also lovely to see your perfect scores for cleanliness, check-out, Wi-Fi and sustainability. I'll be sure to share your kind feedback with our team! We also appreciate your comments regarding the difficulty finding the LEGO experience family package when booking online. I'm sorry this wasn't easier to locate, and I'll pass your feedback on to the relevant team. Thank you again for choosing ibis Wellington and for your continued loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you and your family back again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for your lovely 90/100 review! We're delighted to hear you and your family enjoyed a nice and comfortable stay with us. It's especially wonderful to see your perfect scores for our team, check-out experience, Wi-Fi and sustainability efforts! We also appreciate your feedback regarding our breakfast selection. We understand you would have liked to see more hot options available, and I'll be sure to share your suggestion with our Food & Beverage team as we continue looking for ways to improve our breakfast offering. Thank you again for choosing ibis Wellington and for your continued loyalty as an ALL member. We truly appreciate your support and look forward to welcoming you and your family back again soon! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. I'm very sorry to hear that your weekend away in Wellington was cut short due to your unexpected illness and hospitalisation. I sincerely hope you are recovering well and feeling much better. We're pleased to hear that our team was helpful and able to assist with the financial arrangements surrounding your early departure. We understand this must have been a stressful and disappointing experience for both you and your wife. I'm also sorry to hear about the loss of your Stay Plus benefit. We understand how disappointing this would be, particularly given the circumstances, and appreciate you bringing this to our attention. Thank you for your continued loyalty as an ALL Gold member. We truly appreciate your support and hope that, once you're feeling better, we'll have the opportunity to welcome you and your wife back to ibis Wellington for the relaxing weekend you originally planned. Wishing you a smooth and speedy recovery! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Shelley, Thank you for your positive feedback. We are pleased to hear that you enjoyed the quietness and comfort of your corner suite, as well as the spacious bathroom. Your satisfaction is important to us, and we appreciate your kind words. Goodbye, Alice ibis Wellington

Dear Melencio, Thank you for your kind words. We are delighted to hear that you enjoyed our convenient location, the cleanliness of your room, and the comfort of the bed. It is wonderful to know that our staff made a positive impression during your stay. Goodbye and best wishes, Alice ibis Wellington