ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,481 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,481 reviews

Customer review rating 4.5/5

Miki K. K. H. Business - Confirmed reviews ALL

Good service and considerate staff.

Dear Miki, Thank you for taking the time to share your feedback, and we’re pleased to hear you found our service, cleanliness, and overall experience consistently good. We appreciate your comments regarding the accessibility of power outlets and we understand how important this is for a comfortable night’s sleep, and we apologise for any inconvenience this may have caused during your stay. For future stays, our team is always very happy to assist with providing extension cords or power boards on request to help ensure essential devices can be used safely and comfortably from your bedside. Please don’t hesitate to let us know at reception at any time, and we will gladly assist in setting this up for you. Your feedback is very helpful, and we will also review room setup options to see where we can improve accessibility for guests with similar needs. We look forward to welcoming you back again soon. Many thanks Alice Parimbelli Ops. Manager

Customer review rating 4.0/5

Nancy Y. Solo - Confirmed reviews ALL

Great location. Comfortable bed. Quite basic though. Only 1 power outlet in an inconvenient spot. Instant coffee. Breakfast buffet was nice.

Dear Nancy, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear you enjoyed our central location, comfortable bed, cleanliness, and breakfast buffet. It is also great to know that our bar team provided a positive experience during your visit. However, I am sorry to learn that your arrival experience did not meet expectations. Providing a warm and welcoming service is something we take seriously, and I apologise that this was not reflected during your check-in. Your comments have been shared with our Front Office team as a reminder of the importance of creating a positive first impression for every guest. We also appreciate your feedback regarding the room layout, power outlets, coffee facilities, and WiFi. Guest feedback is invaluable as we continue to look for ways to improve our offering. Thank you again for your comments, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Grace Smith Assistant Manager ibis Wellington

Customer review rating 4.0/5

Justine H. Families - Confirmed reviews ALL

Was great, staff were nice. Room was good value. Nice and quick to where we needed to go

Dear Justine, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, found the hotel clean and good value for money, and that our team helped make your stay enjoyable. It is especially pleasing to know that you found all of our staff friendly and welcoming throughout your visit. Thank you also for your feedback regarding your cocktail experience. We are sorry to hear it did not meet your expectations and appreciate you bringing this to our attention. We will share your comments with our Food & Beverage team for review. We greatly appreciate your loyalty as an ALL member and are pleased to hear you were happy with the recognition you received during your stay. Thank you again for your kind words. We look forward to welcoming you and your family back to ibis Wellington in the future. Kind regards, Grace Smith Assistant Manager ibis Wellington

Customer review rating 4.5/5

Xavier D. Couples - Confirmed reviews ALL

The room was clean, Good breakfast, the staff were helpful, and I loved the early checkin

Dear Xavier, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and helpful staff. It is wonderful to know that you appreciated the early check-in and our breakfast offerings. We hope to welcome you back soon. Best regards, ibis Wellington

Customer review rating 4.0/5

Paul F. Families - Confirmed reviews ALL

Well presented. Would have liked a better introduction to use of facilities, ie fire evacuation, only found instructions on door on last day of stay. Use of card for elevator, had to ask why it was not moving. Suggest a pamphlet given at time of registration.

Thank you for taking the time to share your feedback, Paul, and we’re pleased to hear you enjoyed our friendly atmosphere, location, and the cleanliness of your stay. We’re sorry that the introduction to some of our facilities wasn’t as clear as it should have been. Your comments about the fire evacuation information and elevator key card use are very helpful. While key information is available in-room, including via the QR code with hotel information provided on arrival, and on in-room signage, we appreciate that this isn’t always immediately obvious when settling in. Our team is always more than happy to go through fire evacuation procedures, explain safety information, or assist with anything guests need at any time during a guest’s stay — we’re here for you whenever it’s needed. Your suggestion about a clearer, more upfront introduction is also noted and appreciated, and we will keep this in mind as we continue improving our arrival experience. We appreciate your stay with us and hope to welcome you back again in the future. king regards Alice Parimbelli Ops. Manager

Other web-users rate our hotel

  • 1,752 reviews 9/10 Location
  • 2,069 reviews 6.5/10 Room
  • 1,595 reviews 8.2/10 Service
  • 42 reviews 6.3/10 WiFi
  • 769 reviews 7.8/10 Cleanliness
  • 552 reviews 7.9/10 Breakfast
  • 8 reviews 1.4/10 Wellness Area

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