ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,565 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,565 reviews

Customer review rating 2.0/5

Annette H. Business - Confirmed reviews ALL

Breakfast never ready on time, housekeeping inconsistent at best, bins not emptied, coffee and milk not replenished. Front desk had no coffee and did not attempt to get any. Night Manager was great, pity day crew aren't a replica of his service

Customer review rating 4.0/5

Pauline D. Couples - Confirmed reviews ALL

Great but fridge had to be unplugged due to being so loud

Dear Guest, Thank you very much for your feedback. We’re pleased to hear that you enjoyed many aspects of your stay, including the warm service from our team, the breakfast selection, and the cleanliness of your room. I’m sorry about the inconvenience caused by the noise from the fridge. Thank you for bringing this to our attention — our Maintenance team will be checking it to prevent a repeat of this issue. We’re grateful for your recommendation and hope we can welcome you back again soon for an even better experience. Kind Regards Grace Smith Assistant Manager

Customer review rating 3.5/5

Titarakaahu H. Business - Confirmed reviews ALL

Great hospitality great attitudes from staff had a wonderful stay as per usual

Dear Titarakaahu, Thank you for your kind words regarding our staff and hospitality. It will be passed on to the team! We look forward to welcoming you back soon. Best regards, Alice PArimbelli Operations manager

Customer review rating 3.5/5

Manish A. Business - Confirmed reviews ALL

It was o hotel, no fitness center but every expensive for what it offers or doesn’t offet.

Dear Manish, Thank you for taking the time to share your feedback following your recent stay at ibis Wellington. While we are pleased to hear that aspects such as your arrival, check-in, and WiFi met your expectations, we are sorry to learn that your overall experience did not fully meet your expectations in terms of value. We understand your comments regarding the absence of certain facilities, such as a fitness centre, and appreciate you bringing this to our attention. We also value your feedback regarding the breakfast offering, as it helps us to review and improve our services. Thank you again for your feedback, and we hope to welcome you back in the future for an improved experience. Kind regards, Grace Smith Assistant Manager ibis Wellington

Customer review rating 1.5/5

Paula T. Business - Confirmed reviews ALL

Front desk staff appeared untidy, first impressions count! When I got to the room, it was very basic. For a very basic room at this price, I would expect everything else to be 100%. BUT...there were bits of rubbish on the floor in the bathroom, there was a toothpaste smear in the bathroom sink, water sprayed out from the shower head connection, there were no hand towels, the kettle lid didn't stay shut when it was boiling, the fridge door had been left open so there was a pool of water in the bottom of it, and the room smelt awful. Not to mention there was only enough coffee sachets/milk for one cup of coffee. Then there was the noisy fan, which I couldn't have on while watching TV as it was so loud. Coming back to the room on the evening of my second night, I found that someone had folded the wet towel I used that morning and put it back (hence it was still damp), my coffee cup had only been rinsed (I'm guessing in the bathroom sink), and the bin was not emptied. It's these little things that make guests feel valued enough to come back. The other thing I was disappointed in was the staff. I went for breakfast in the restaurant in the morning. After registering at the till, the staff member walked away, no indication of where to find cutlery/plates, what food was available, how I should order coffee, nothing. I noticed a few other guests wandering around trying to find plates or staff to help, so I wasn't the only one surprised by the lack of attention! It would take 30secs for someone to say - cutlery and plates are over there, please order coffee here, pastries are over there, etc etc. In conjunction with the front desk staff, your employees need to go on some hospitality training to learn how to be polite and look after guests, rather than acting like the guests are an inconvenience. Disappointing stay, I wouldn't recommend.

Dear Paula, Thank you for taking the time to share your detailed feedback. I am truly sorry to read about your experience and to learn that your stay did not meet expectations. Please accept our sincere apologies for the cleanliness issues you encountered in your room. What you have described is certainly not reflective of the standards we aim to deliver, and I have shared your comments with our housekeeping and maintenance teams for immediate review and corrective action. This includes the condition of the bathroom, amenities and overall room presentation. I am equally concerned to hear about the service you received from both our front desk and restaurant teams. First impressions and clear, welcoming service are essential in hospitality, and it is disappointing to know that this was not your experience. Your feedback has been addressed with the relevant managers, and we will be reinforcing training to ensure our team provides the attentive and helpful service our guests deserve. We truly appreciate you highlighting these points, as they allow us to improve. While I understand your disappointment, I hope you might consider giving us another opportunity in the future to provide you with the quality experience we are known for. Kind regards, Alice PArimbelli Operations manager

Other web-users rate our hotel

  • 1,775 reviews 9.1/10 Location
  • 2,098 reviews 6.6/10 Room
  • 1,634 reviews 8.1/10 Service
  • 45 reviews 6.7/10 WiFi
  • 780 reviews 7.9/10 Cleanliness
  • 528 reviews 7.8/10 Breakfast
  • 495 reviews 7/10 Value
  • 6 reviews 2/10 Wellness Area

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