ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,543 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,543 reviews

Customer review rating 4.5/5

Anthea G. Couples - Confirmed reviews ALL

Very happy with the professionalism of the staff and the cleanliness of the room

Dear Anthea, Thank you for your kind feedback regarding our location, staff professionalism, and room cleanliness. We are delighted to know that you enjoyed your stay and appreciate your recognition of our team's efforts. Best regards, Alice Parimbelli Operations manager

Customer review rating 2.5/5

Phil W. Couples - Confirmed reviews ALL

Room was ok Reception and Bar service not welcoming or friendly Did not feel a happy working environment with lots of moaning about short staff and covering 2 or 3 other jobs

Dear Phil, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am pleased to read that you appreciated our central CBD location, cleanliness, breakfast offering, and our sustainability efforts. It is also encouraging to see that you would recommend both the hotel and the ALL loyalty programme — we truly value your loyalty as a member. However, I am genuinely sorry to read about your experience with our reception and bar service. What you have described — a lack of welcome and discussions about staffing challenges — is certainly not the impression we want to leave with our guests. While operational pressures can arise from time to time, these matters should always remain behind the scenes, and our guests should consistently feel warmly welcomed and well cared for. Your comments regarding the arrival experience and the perception of team morale are particularly concerning, and I appreciate you bringing this to our attention. This feedback will be addressed directly with the team to ensure we reinforce our service standards and the importance of maintaining a positive and professional environment at all times. I also note your comments regarding WiFi speed and room size, and we will continue working on improvements where possible. Thank you again for your honest feedback, Phil. We truly hope to have the opportunity to welcome you back in the future and provide the seamless and friendly experience you rightfully expect from us. Kind regards, Alice Parimbelli Operations manager

Customer review rating 2.0/5

Margaret M. Families - Confirmed reviews ALL

Our stay at the Ibis was good in terms of location but the room was very budget. There were 2 double beds and one of the mattresses was so sunken it was unusable. The extractor fan in the bathroom didn’t work. It was cheap though compared to other hotels so you get what you pay for.

Kia Ora Margaret, Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear that you found our location convenient, I am very sorry to learn that your room experience did not meet expectations. Please accept my sincere apologies regarding the condition of the mattress and the extractor fan. This is certainly not the standard we aim to provide, and your comments are both valid and appreciated. Your feedback has been shared with our housekeeping and maintenance teams to ensure these matters are addressed, particularly the replacement of worn mattresses and the checking of in-room appliances. We understand how important comfort and functionality are to a pleasant stay, and I regret that we fell short on this occasion. Thank you again for bringing this to our attention. Ngā mihi, Jordine IBIS Team Leader

Customer review rating 2.0/5

Doreen N. Couples - Confirmed reviews ALL

Car parking v good, Desk Service fine and efficient. Room shabby and in need of renovation.

Kia Ora Doreen, Thank you for taking the time to share your feedback following your recent stay with us. While I’m pleased to hear that you found the booking process, parking, and desk service efficient, I am very sorry to learn that your room experience did not meet expectations. Please accept my sincere apologies for the issues you encountered with the condition of the curtains, carpet, bathroom layout, and the noise from the fridge. This is certainly not the standard we aim to provide our guests. Your comments are greatly appreciated and have been shared with our maintenance and housekeeping teams for review and attention. We also value your suggestions regarding additional room features and bathroom improvements, as well as your feedback about WiFi access and speed. Insights such as yours are important as we continue working to enhance the guest experience. Thank you again for your honest feedback and for staying with us. We truly appreciate you bringing these matters to our attention. Ngā mihi, Jordine IBIS Team Leader

Customer review rating 4.5/5

Robert H. Friends - Confirmed reviews ALL

clean and tidy , it met our needs.

Dear Robert, Thank you for your positive feedback regarding your stay with us. We are pleased to hear that our cleanliness and tidiness met your needs. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alice Parimbelli operations manager

Other web-users rate our hotel

  • 1,780 reviews 9/10 Location
  • 2,092 reviews 6.5/10 Room
  • 1,625 reviews 8.2/10 Service
  • 44 reviews 6.3/10 WiFi
  • 773 reviews 7.8/10 Cleanliness
  • 527 reviews 7.8/10 Breakfast
  • 496 reviews 7.1/10 Value
  • 6 reviews 2/10 Wellness Area

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