ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,493 reviews

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153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,493 reviews

Customer review rating 3.5/5

Brett R. Friends - Confirmed reviews ALL

Dear Brett, Thank you for taking the time to share your feedback following your recent stay at ibis Wellington. Firstly, I would like to sincerely apologize for your experience upon arrival. I have followed up with the team member who checked you in, and at the time she was covering a colleague's break while also responding to a power outage in one of our guest rooms. While this can be challenging on a busy Saturday night with limited staffing, we understand this is not the first impression we want our guests to have, and I apologize that she was not available to greet you immediately on your arrival. I also apologize for the confusion regarding breakfast times. I have addressed this with the team member, as breakfast on Sundays is served until 10:30am, and unfortunately this was not communicated correctly to you during check-in. Thank you for bringing this to our attention. Regarding the late check-out, I understand there was also some miscommunication. I have since clarified our procedures with the staff member involved. A complimentary late check-out until 12:00pm had been added to your reservation as arranged; however, any extension beyond 12:00pm is subject to availability and is charged at $20.00 per hour. I apologize that this was not explained correctly at the time. Thank you also for letting us know about the faulty power outlet in your room. This has been reported to our Maintenance team so it can be inspected and repaired. Despite these issues, I am pleased to hear that you enjoyed the comfortable bed and were able to make use of the complimentary breakfast we had arranged for you. Thank you again for your valuable feedback. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 5.0/5

Karen J. J. Families - Confirmed reviews ALL

Dear Karen, Thank you so much for your wonderful review and for awarding ibis Wellington a perfect score. We are delighted to hear that you and your family had an excellent stay and enjoyed our central location and comfortable accommodation. It's especially rewarding to know that our team, cleanliness, WiFi, and overall service all contributed to such a positive experience. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member. Thank you for your kind recognition of our team, as well as our sustainability initiatives and efforts to recognise our valued ALL members. Your feedback means a great deal to us. We look forward to welcoming you and your family back to ibis Wellington for another excellent stay in the near future. Kind regards, Grace Smith Senior Assistant Manager

Customer review rating 2.0/5

Xin L. L. Solo - Confirmed reviews ALL

Dear Xin L., Thank you for taking the time to share your feedback with us. While I am pleased to hear that you enjoyed our convenient location, found your room comfortable, and appreciated both our breakfast and the service provided by the rest of our team, I am sincerely sorry that your arrival and check-in experience fell short of your expectations. Please accept my apologies for the service you received at reception. We understand how important a warm welcome and prompt, attentive service are, particularly after a long day of travelling. I also regret that your Platinum membership was not acknowledged as it should have been. This is certainly not the level of hospitality we strive to provide and rest assure I will address this to Saloni. Thank you again for your honest feedback and for been one of our most Loyal. We truly value your feedbacks, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the experience you expected from us. Kind regards, Alice Operations manager

Customer review rating 4.5/5

Peter P. Couples - Confirmed reviews ALL

Kia Ora Peter, Thank you for taking the time to share your wonderful feedback with us. We're delighted to hear that you enjoyed your stay while visiting Wellington for the Hurricanes final! It's great to know our team made you feel welcome on arrival and that you found our central location convenient for exploring the city. We're also pleased that you enjoyed your clean room and comfortable bed, as we know these are important for a relaxing stay. We truly appreciate your kind comments and your positive ratings. We hope to welcome you back to ibis Wellington the next time you're in the capital, whether it's for another big game or a relaxing getaway. Nga Mihi, Jordine IBIS Team Leader

Customer review rating 4.0/5

John B. Couples - Confirmed reviews ALL

Kia Ora John, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear you enjoyed our central location and that our breakfast, cleanliness, room servicing, and friendly team all contributed to a positive stay. It's also wonderful to see your high ratings across so many areas of your visit, and we truly appreciate your loyalty as an ALL Classic member. Thank you also for your honest feedback regarding the bed. We understand that mattress comfort is very personal, and we appreciate you sharing your experience. We are sorry to hear that the pre-authorisation hold on your card had not yet been released at the time of your review. While the release timeframe is generally dependent on your bank or card provider, we understand how frustrating this can be. If this has still not been resolved, please don't hesitate to contact the hotel directly and our team will be happy to assist where we can. Thank you again for your kind comments and valuable feedback. We hope to have the pleasure of welcoming you back to ibis Wellington again soon. Nga Mihi, Jordine IBIS Team Leader

Other web-users rate our hotel

  • 1,766 reviews 9/10 Location
  • 2,085 reviews 6.5/10 Room
  • 1,611 reviews 8.2/10 Service
  • 44 reviews 5.6/10 WiFi
  • 769 reviews 7.8/10 Cleanliness
  • 560 reviews 8/10 Breakfast
  • 8 reviews 2/10 Wellness Area

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