ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,450 reviews

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Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

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Room 1

Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,450 reviews

Customer review rating 0.5/5

Christopher E. Business - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to share such detailed feedback following your recent stay with us. I am very sorry to hear that your experience at ibis Wellington fell so far short of the standard we aim to provide, particularly as an ALL Platinum member. Your comments are all concerning. There is no excuse for you feeling that our team did not want to assist you, particularly after travelling for business. Our guests should always receive a warm and professional welcome, regardless of the time of day or how close a team member may be to the end of their shift. I am also disappointed to hear that you had to actively look for assistance during breakfast and that something as simple as ordering coffee felt like an imposition. I have also taken note of your comments regarding the heating and the lack of a telephone in the room. While we are aware of some limitations with our current in-room facilities, we should have provided you with clear information and, more importantly, offered an appropriate solution rather than simply acknowledging the issue. Your feedback has been shared with our management team so that we can address these service behaviours directly with the relevant departments and review the issues you experienced with our room facilities and in-house dining process. We will also be reinforcing our expectations around guest engagement and service throughout the team. I am particularly sorry that your stay left you feeling that you would not recommend us to others. This is certainly not the experience we want for our guests, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the warm, attentive and comfortable experience you should have received on this occasion. Kind regards, Alice Operations manager ibis Wellington

Customer review rating 4.5/5

Monica T. Business - Confirmed reviews ALL

Dear Monica, Thank you for your kind words regarding our location, breakfast offerings, and the helpfulness of our staff. It is gratifying to know that you had a pleasant experience at our hotel. We look forward to welcoming you back in the future. Best regards, Alice Operations manager ibis Wellington

Customer review rating 4.5/5

Sam B. Business - Confirmed reviews ALL

Dear Sam, Thank you for your positive feedback regarding our central location and the friendliness of our staff. We are delighted to hear that you had an enjoyable stay with us. Best regards, Alice Operations manager ibis Wellington

Customer review rating 3.5/5

Donald B. Solo - Confirmed reviews ALL

Dear Donald, Thank you for your brief feedback. We appreciate your positive note and welcome any further comments you may have to enhance your experience with us. Best regards, Alice Operations manager ibis Wellington

Customer review rating 5.0/5

Cassidy K. Solo - Confirmed reviews ALL

Kia Ora Cassidy, Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great stay and that our Front Office team, especially our morning/day receptionist, made such a positive difference to your experience. It’s lovely to hear that you felt cared for and supported during your stay. We’ll be sure to pass your kind words on to the team member — feedback like this means a lot to us. We hope to welcome you back to ibis Wellington again soon! Nga mihi, Jordine IBIS Team Leader

Other web-users rate our hotel

  • 1,755 reviews 9.1/10 Location
  • 2,063 reviews 6.4/10 Room
  • 1,602 reviews 8.2/10 Service
  • 44 reviews 5.3/10 WiFi
  • 758 reviews 7.9/10 Cleanliness
  • 563 reviews 7.8/10 Breakfast
  • 7 reviews 2.5/10 Wellness Area

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