Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the $100 pre-authorisation, our terms and conditions require us to take a security deposit from guests when extras are not covered by a third party. This is to ensure payment can be made for any additional charges during the stay and is also a security hold. The $100 is not a payment or an additional charge; it is simply a temporary hold on funds. If no additional charges are incurred, the funds are released back to you. This is also standard practice across many hotels throughout the country. We are sorry if this was not clearly explained to you at check-in and understand how this may have been frustrating, particularly when your employer had already covered the accommodation. We also apologise that the food tray outside your room was not collected in a timely manner. This should not have remained outside your room for two days, and we will follow this up with our team. We also appreciate your comments regarding the breakfast, in-room amenities and room facilities, and will share this feedback with the relevant departments. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope we have the opportunity to provide you with a better experience in the future. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed your weekend away and found our central location convenient. It is also wonderful to hear that our team made you feel welcome and provided friendly service. We appreciate your positive feedback across your stay and are glad you had an enjoyable experience with us. We look forward to welcoming you back to ibis Wellington for your next visit. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed our central location and found our team lively and helpful. We are also glad our night reception team was able to assist when your TV stopped working. We appreciate your feedback regarding our all-in-one toiletries and will share this with the relevant team. Thank you again for staying with us, and we hope to welcome you back to ibis Wellington in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our central location and that our team provided you with friendly and helpful service during your stay. We are sorry to hear about the socks found under the bed. This is certainly not the standard of cleanliness we aim to provide, and we will follow this up with our Housekeeping team. We also appreciate your feedback regarding breakfast. We understand your comments about having more options available and ensuring items remain well stocked throughout the breakfast period, and we will review this with our Food & Beverage team. We are also sorry that your booking still reflected three guests after you had contacted the hotel to amend this to two. We understand how frustrating this would have been, particularly after taking the time to contact us directly, and we will look into how this was handled. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to ibis Wellington and provide you with an improved experience. Kind Regards, Grace S. Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for your wonderful 100/100 review. We are delighted to hear that you enjoyed your stay with us and found our team friendly and responsive, as well as enjoying our comfortable rooms, good coffee and convenient location. We really appreciate your kind comments about our team and will be sure to share your feedback with them. We are sorry that you were not offered your welcome drink during your stay. We will remind our team to ensure this is offered to eligible ALL members. We also appreciate your feedback regarding the dinner options for vegetarian and gluten-free guests, and we will share this with our Food & Beverage team for consideration. Thank you again for your fantastic feedback and for being a valued ALL member. We look forward to welcoming you back to ibis Wellington in the future. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you very much for your wonderful 100/100 review. We are delighted to hear that you had such a pleasurable experience with us and that our team and service made a positive impression during your stay. It is always lovely to receive feedback recognising the efforts of our team, and we will be sure to share your kind comments with everyone. We hope to have the pleasure of welcoming you back to ibis Wellington again soon. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you enjoyed the warm welcome from our team, and in particular that Deborah was able to assist you and make your arrival seamless. We will certainly pass on your kind comments to her. We are sorry to hear about the broken luggage rack and the increased noise from the air conditioning. We will have our Maintenance team look into these issues. We also appreciate your feedback regarding the vending machines and the suggestion of having a visual menu available to make ordering easier for all our guests. These are helpful suggestions, and we will share them with the relevant teams. We also note your comments regarding the WiFi speed and the general condition of the rooms. While our hotel maintains the ibis standard, we understand that some areas and facilities are showing their age, and we appreciate your honest feedback. Thank you again for your constructive comments. We are pleased to hear that overall you had a good stay and would consider staying with us again. We look forward to welcoming you back to ibis Wellington in the future. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Kia Ora Shani, Thank you for taking the time to share such detailed feedback, and for choosing ibis Wellington again. We’re pleased to hear that you and your guests had an overall good stay, and that you appreciated the thoughtful touches in the rooms and found our team welcoming and helpful. We sincerely apologise for the cleanliness issues you experienced in your bathroom. This is certainly not the standard we aim for, and we appreciate you bringing this to our attention. We will share your feedback with our Housekeeping team to ensure greater attention is given to these details. We also apologise for the confusion at check-in regarding the allocation of your guests to their rooms. We understand how frustrating this would have been, particularly when you were on a tight schedule. While we’re pleased to hear our Front Office team member did her best to assist you promptly, we’ll certainly look into how the information provided prior to arrival was recorded and communicated to ensure this process is smoother in the future. Thank you again for your feedback and for continuing to choose ibis Wellington. We hope to have the opportunity to provide you and your guests with the seamless experience you’ve come to expect from us on your next visit. Nga mihi, Jordine IBIS Team Leader

Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay at ibis Wellington and that you were pleased with our comfortable beds, friendly team and breakfast buffet. It is also great to hear that you found our location convenient and that your experience with the ALL Accor app was easy and seamless. Thank you for your recommendation and for your continued support as an ALL member. We look forward to welcoming you back to ibis Wellington again soon. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest We are very sorry to hear that you experienced an issue with the hot water during your stay. We completely understand how disappointing and inconvenient this would have been, particularly when you are expecting to have a hot shower in the morning. Please accept our sincere apologies for the inconvenience caused. We appreciate you bringing this to our attention, as it allows us to follow up with our maintenance team and ensure any issues with the hot water system are addressed promptly. We hope we have the opportunity to welcome you back and provide you with the comfortable stay you should have experienced. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you had a comfortable stay with no issues and that everything went smoothly during your visit. It is also great to hear you found the booking process through the ALL Accor app convenient. We appreciate your continued support as an ALL Gold member and look forward to welcoming you back to ibis Wellington again soon. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall enjoyable stay and were happy with your accommodation, breakfast and our team. We are also glad to hear that our team member at check-in was friendly and helpful. We apologise that your check-in took longer than expected. We understand that a smooth and efficient arrival is important, and we will continue to look at ways we can improve this process. We have also noted your feedback regarding the breakfast items and appreciate you taking the time to share these small suggestions with us. Thank you again for your feedback and for your support as an ALL Accor member. We look forward to welcoming you back to ibis Wellington. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that our central location was convenient for your visit to the city and the Michael Fowler Centre. It is wonderful to know you enjoyed your stay, breakfast and the service from our team. We will be sure to pass your kind comments on to our breakfast team and housekeeping team. We are also glad to hear that you enjoyed your overall dining experience and appreciated our sustainability initiatives. Thank you again for your support as an ALL Accor member. We look forward to welcoming you back to ibis Wellington for your next visit to the city. Kind Regards Grace Smith Senior Assistant Manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the quiet atmosphere of the hotel and found our team friendly. However, we are sorry to hear about the condition of the bathroom sink and the issue with the water not draining properly. This is certainly not the standard we aim to provide, and we appreciate you bringing it to our attention. We will share your feedback with our Housekeeping and Maintenance teams so this can be followed up and addressed. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to ibis Wellington for a more enjoyable stay. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Dear Craig, Thank you for your feedback. We are pleased to hear that you found the accommodations comfortable, clean, and conveniently located. Your comments are valuable to us as we strive to enhance our guests' experiences. Best regards, ibis Wellington

Dear Gerard, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our team friendly. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, ibis Wellington

Dear Amanda, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the discomfort you experienced due to the issues with the shower temperature and the inability to adjust the room temperature. We understand how important a comfortable environment is for our guests, and I regret that we could not meet those expectations during your visit. Your comments regarding the air circulation have been noted, and we will review our systems to ensure a more pleasant experience for future guests. We appreciate your kind words about other aspects of your stay and hope to have the opportunity to welcome you back under better circumstances. Best regards, Alice ibis Wellington

Dear Andrea, Thank you for your positive feedback regarding our location and rooms. We are delighted to hear that you enjoyed your stay and we hope to welcome you back in the future for another pleasant experience. Best regards, ibis Wellington