Grand Mercure Wellington 5 stars

Customer review rating 4.3/5 8,057 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Wellington
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+ 24 Services
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Hotel extras

One of the capital's most conveniently located accommodation options for couples, business travellers and families - offering easy access to local attractions and central city businesses by foot, car and public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Wellington

345 The Terrace
6001
wellington
new zealand

Tel: +6443859829

Fax: (+64)4/3852119

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON At 8km / 5 miles

  • By boat

    EVENING POST HARBOUR FERRY At 3km / 1.88 miles

  • By boat

    FASTCAT & INTERISLAND FERRIES At 3km / 1.88 miles

  • By car

    GHUZNEE STREET At 1km / 0.63 miles

  • By car

    THE TERRACE EXIT At 2km / 1.25 miles

  • By train

    CENTRAL At 1.5km / 0.93 miles

GPS :-41.293532, 174.769526

Our accommodation(s)

Elegantly appointed rooms in warm rich tones and plush fabrics. Choose from Superior, Deluxe and Executive rooms or the opulent Executive Suite.

Superior King

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Mini Bar

Superior Twin Single

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • Mini Bar

Deluxe King

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Mini Bar

Deluxe Twin Single

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Mini Bar

Executive King

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar
Rooms

Our restaurants and bars

FORAGE KITCHEN + BAR

Type of cuisine: International

FORAGE Kitchen + Bar, overlooks the vibrant district of Te Aro that harbours some of Wellington's finest cuisine and artisan produce. FORAGE Kitchen + Bar harvest elements from New Zealand's unique terroir and bring stories back from the farm.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FORAGE BAR

Non contractual photo

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 180

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Grand Mercure Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,057 reviews

tripadvisor

TripAdvisor Rating 4.0/5

421 reviews

Another great stay, thanks.

TripAdvisor rating 4.0/5

kiwislanda 24/07/2020 TripAdvisor review

Had a lovely stay for 5 nights. Staff were very welcoming and especially appreciated the effort they went to to organise a newspaper each morning, so we could do the crossword. Thanks a lot. Looking forward to coming back in October. 😁

Yes it was well located although a long walk to the harbour

Customer review rating 4.3/5

Jeannette G. Friends - 14/04/2020 Confirmed reviews ALL

Although some confusion as to if I needed to be in isolation which I did not when booked the remainder of the stay wasgreat

Dear Jeanette G., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Outstanding Hotel in all aspects !!!!

Customer review rating 4.3/5

Graeme A. J. Couples - 07/04/2020 Confirmed reviews ALL

We can not thank this Hotel enough for how they treated us through out but especially when our Best Friend's daughters Wedding was cancelled on March 21st a few hours before her the Wedding was to take place because someone from a previous Wedding at her chosen venue had become positive with the Cover-19 Virus that very morning. After a few hours it was decided that that the Bride and Groom could still get married with immediate family so the rest of the Wedding guests were incredibly well looked after with food and drink in the Hotels restaurant at the amazing Grand Mercure. The Hotel had to call in extra Staff at the last minute who all did an amazing job and once the Bride and Groom came back to the Hotel they were clapped in like a normal Wedding and we pretty much had a Wedding reception with speeches etc. The staff were run off their feet how ever they were still outstanding and just gave the very best service that one could ever get anywhere ! The food too was top notch and some of the Chefs were apparently pulled out of bed to come in. We stayed 3 nights and each morning we had an outstanding breakfast as well. There was hand sanitiser placed everywhere and the tables were wiped down very regually with disinfectant. Every single staff member were just the very best in terms of their great service and friendly manner .... while all knowing that they may not have a job for very much longer because of what was happening with the Virus. We can't wait to our lockdown is over and domestic air travel is up and running again as we very much want to return to this hotel many more times in the future. Thank you so very much Jade and team for such an incredibly well run Hotel !

Dear Graeme F., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback especially on this date of important event in the lives of the bride and groom. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Wonderful stay

Customer review rating 4.3/5

Lyn H. Families - 01/04/2020 Confirmed reviews ALL

Staff are so friendly and courteous. The ambience and decor are wonderful and so relaxing x

Dear Lyn H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager
Customer review rating 4.3/5

Karen H. Friends - 27/03/2020 Confirmed reviews ALL

Thoroughly enjoyed our stay and will be back for sure. Only complaint and it's not a biggie but a proper door on bathroom would be better. Doesn't feel very private.

Dear Karen H., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Well located

Customer review rating 4.3/5

J B. Couples - 27/03/2020 Confirmed reviews ALL

Very helpful staff

Dear John B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Exceptional customer service

Customer review rating 4.3/5

Adam Business - 25/03/2020 Confirmed reviews ALL

Fantastic hotel To stay at! The rooms are incessantly clean and the customer service is second to none. The hotel is close to the CBD and has all the amenities you require such as onsite indoor pool, gym and sauna. I look forward to staying again in the future

Dear Adam W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Great stay but couple of improvements needed.

Customer review rating 4.3/5

Anonymous Solo - 24/03/2020 Confirmed reviews ALL

Nice surrounds, comfortable room and really helpful desk and concierge staff. I was also assisted to make a change to my reservation which I greatly appreciated. Couple of suggestions....... 1) need more eco friendly bathroom supplies. Small throwaway plastic containers for toiletries is outdated in current context of climate change and waste reduction 2) I often order a toasted or club sandwich for room service. Have to say the toastie here was underwhelming. Keep up the great work.

Dear Heather T., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waseem Shaikh Assistant Manager

Amazing personal

Customer review rating 4.3/5

Matus C. Families - 23/03/2020 Confirmed reviews ALL

We was staying 2 nights in this amazing hotel. Sauna and swimming pool was amazing. Only one thing, I expect bigger room. Also I'll recommend provide massage.

Dear Matus C., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Well located

Customer review rating 4.3/5

Margaret Families - 23/03/2020 Confirmed reviews ALL

Staff were very welcoming both when we checked in and checked out.

Dear Margaret M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager
Customer review rating 4.3/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Great staff, lovely clean and modern well-equipped rooms

Dear Cathryn B., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Facilities exceeded expectations

Customer review rating 4.3/5

Jacqui S. Couples - 22/03/2020 Confirmed reviews ALL

We booked last minute to see friends aside from the fact our concert was cancelled. I enjoyed every single aspect of the Grand Mercure!

Dear Isaac William W., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Enjoyed our stay.

Customer review rating 4.3/5

Carmell M. Couples - 21/03/2020 Confirmed reviews ALL

Staff at reception were incredible. Food wonderful. Dissappointed after being out for a very long walk to come home and fine our room wasn't made up. Rang reception and waited a further 45minutes for it to be done.

Dear Carmell M., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially on the room that was not made up. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Perfect distance from city.

Customer review rating 4.3/5

Camille P. Families - 21/03/2020 Confirmed reviews ALL

Amazing staff and apartments fom first pulling up to leaving and being treated really well. Only one thing to consider was the shower door not closing fully. As I was with my grandson I felt I couldn't have privacy in the bathroom. But apart from that I will always come back. thankyou

Dear Camille P., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thanks for raising your concern about the bathroom door. We will look into this matter as soon as possible. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Good location

Customer review rating 4.3/5

Kas Business - 20/03/2020 Confirmed reviews ALL

Well check in was smooth, but at 2230 we got disturbed by room above us where they were trying to move furnitures by dragging them on the floor, that went on for almost 45 minutes. Then at 0830 am next morning the fire alarm went off. We never got told why and staff never mentioned upon our checking out.

Dear Kaspar N., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We apologize about the noise that can be overheard inside your room. We will discuss this matter with the staff involved. Further, it was a false alarm and this should have been communicated to you upon check out. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zyrille Manzano Assistant Manager

Poor Location

Customer review rating 4.3/5

John D. Couples - 20/03/2020 Confirmed reviews ALL

We has a very small room Hard to walk down to the town very steep hill, even harder walking uphill Front Desk staff were friendly and helpful I was unbale to register with Accor John D.

Dear John D., Thank you for taking the time to tell us about your experience at the Grand Mercure Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Apologies if we did not inform you about the VIP Lift that takes you down to Level 0, which avoids you taking the steep road. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zyrille Manzano Assistant Manager

Lovely staff great room and super location

Customer review rating 4.3/5

Sandy C. Couples - 20/03/2020 Confirmed reviews ALL

Have stayed a few times now never disappointed

Dear Sandy c., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Pretty Good - except shower flooded bathroom

Customer review rating 4.3/5

Jim G. Business - 19/03/2020 Confirmed reviews ALL

Drain cover was broken and sat flat over the drain which cased the bathroom to flood

Dear Jim G., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. We have noted on the bathroom issue and we will rectify it soonest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Excellent service.

Customer review rating 4.3/5

M L. Business - 18/03/2020 Confirmed reviews ALL

Front desk was extremely hospitable and helpful. Restaurant and room service staff equally warm and enthusiastic. Room was well-appointed and fulfilled all my needs and more.

Dear Maxer L., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Imogen at the Front Desk for her sweet recommendations on best restaurants in the city. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

Friendly staff

Customer review rating 4.3/5

Sean E. Business - 18/03/2020 Confirmed reviews ALL

Nice place

Dear Sean E., We very much appreciate your comments regarding your stay at the Grand Mercure Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zyrille Manzano Assistant Manager

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