Mövenpick Hotel Wellington 5 stars

Customer review rating (ALL Rating) 4.6/5 2,627 reviews

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Mövenpick Hotel Wellington - Image 1
Mövenpick Hotel Wellington - Image 2
Mövenpick Hotel Wellington - Image 3
Mövenpick Hotel Wellington - Image 4
345 The Terrace, 6001 WELLINGTON, New Zealand

Description

Hotel extras

  • Ample valet car parking including outdoor parking for high vehicles.

  • Daily Chocolate Hour for guests

  • Traveling with young children? Enjoy time with them in the hotel Kea Kids lounge

  • Organise a meeting or conference in one of seven meeting and event spaces with natural light

  • Balance your stay with a swim in the indoor 12m heated indoor pool, a sauna or time in the gym

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Single

Photo out of - Superior Twin Single

Experience the perfect blend of comfort and elegance in our Superior Twin Single room. Enjoy the ensuite bathroom with a rain shower, Yuni amenities, bathrobes, slippers, a mini-bar, tea and coffee facilities, a 42 inch TV, and complimentary WiFi.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Delight in luxury in our Deluxe King room, with an elegant design featuring a king bed, rain shower, and Yuni amenities. Enjoy plush bathrobes, slippers, a mini-bar, tea, and coffee facilities, a 42 inch TV, and free WiFi for a truly upscale stay.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience refined comfort in our Deluxe Twin Single room. Savour the elegance of two cozy single beds and a rejuvenating rain shower with Yuni amenities.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in the refined elegance of our Executive King room, equipped with plush comforts and lavish amenities. Enjoy a king-size bed, rain shower, Bose sound system, espresso machine, and complimentary WiFi on a high floor, complemented by exquisite decor.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Opulent corner suite, separate lounge with soft warm furnishing including free WIFI, Bose sound system, a 42 inch TV, Nespresso machine & mini-bar. Separate spacious king sized bedroom with ensuite, robes & slippers. 1 Rollaway allowed.

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mövenpick Hotel Wellington

345 The Terrace
6001 WELLINGTON
New Zealand

GPS:-41.293532, 174.769526

Telephone
Fax +64 4 385 2119
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 114 rooms
  • 15 family rooms
  • 15 connecting rooms
  • 114 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

7 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Play area

Well-being

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Hotel Gym and Sauna

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 55 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 40 NZD 40 NZD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

Outdoor valet parking

Additional charge

Parking information

  • On site

  • Parking pricing: 40 NZD 40 NZD Per day

FORAGE KITCHEN + BAR

Photo out of - FORAGE KITCHEN + BAR

Forage Kitchen + Bar offers a stunning view over the vibrant Te Aro district, home to some of Wellington's finest cuisine and artisan produce. Whether you're staying with us or simply stopping by, we'll take you on an unforgettable culinary journey.

Cooking style
International
Chef name
Vikram Zacharia
Capacity
75
Accessibility
Accessible service
345 The Terrace, 6001 Wellington, New Zealand
Telephone +64 4 385 9829
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Forage Kitchen + Bar offers a stunning view over the vibrant Te Aro district, home to some of Wellington's finest cuisine and artisan produce. Whether you're staying with us or simply stopping by, we'll take you on an unforgettable culinary journey.

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Served every morning from 6.30am to 10am, take the time to enjoy the view and choose from our delicious buffet breakfast or nutritious continental options. A great way to start the day.

Take the day away with a swim in Movenpick's indoor heated lap pool welcoming guests with lounge chairs and fresh towels.

Our wellness facilities provide a balance to your daily routine. Choose from premium weight bearing and cardio equipment with a 49inc TV available for distraction. Rejuvenate with a sauna, or a swim in an indoor heated 12m lap pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,627 reviews

Customer review rating 5.0/5

Natalia F. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your lovely review! We're so pleased you had a comfortable stay with us. Chocolate Hour is definitely a guest favourite, so it's great to hear you enjoyed it too! Thank you for choosing to stay with us, and we hope to welcome you back soon! Warm regards, Hope Kennerley Guest Service Agent Movenpick Wellington

Customer review rating 5.0/5

Bevan W. Business - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 4.5/5

Marlene L. K. Business - Confirmed reviews ALL

Dear Guest, Thank you for your lovely feedback. It was a real pleasure to host your group. We're so pleased to hear that our team looked after you well and that the dinner function was a success. Your kind comments about our management team mean a lot, and we'll be sure to share them. Thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards, Hope Kennerley & Movenpick Wellington Team

Customer review rating 5.0/5

Bridget J. Solo - Confirmed reviews ALL

Dear Bridget J., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with the team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 5.0/5

Jaime G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Dear Guest, Thank you for your lovely review! We're so pleased you had a comfortable stay with us. Chocolate Hour is definitely a guest favourite, so it's great to hear you enjoyed it too! Thank you for choosing to stay with us, and we hope to welcome you back soon! Warm regards, Hope Kennerley Guest Service Agent Movenpick Wellington

Customer review rating 5.0/5

Bevan W. Business - Confirmed reviews ALL

The hotel is just what you want in a short stay. The rooms are nice and clean, the bed is comfortable, the room is pitch dark, its extremely quite with no road noise or from any other part of the hotel. The food is great, parking is easy, staff are friendly and the location is not bad either with a great view from the restaurant. Wish i had more time here then just a quick in an out because the deserts looked great and the pool was also very inviting.

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 4.5/5

Marlene L. K. Business - Confirmed reviews ALL

The staff were very helpful and consequently the service was exceptional. Nothing was too hard. We got everything we asked for. The deal we received for our dinner function was generous, and your management staff were a delight to work with. Thanks for hosting us with great service.

Dear Guest, Thank you for your lovely feedback. It was a real pleasure to host your group. We're so pleased to hear that our team looked after you well and that the dinner function was a success. Your kind comments about our management team mean a lot, and we'll be sure to share them. Thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards, Hope Kennerley & Movenpick Wellington Team

Customer review rating 5.0/5

Bridget J. Solo - Confirmed reviews ALL

I booked very last minute as a result of a flight cancellation but I was greeted with warmth, there was already a blue cheese platter (my favourite) in the room and a wonderful breakfast box was delivered at 6am the following morning as I had to head back to the airport before breakfast service. I’m afraid I don’t know the name of the reception staff member who organised this but I was really impressed by the service and recognition. Please thank them on my behalf.

Dear Bridget J., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with the team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 5.0/5

Jaime G. Couples - Confirmed reviews ALL

chocolate hour and pool/gym/sauna were the highlights

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Customer review rating 3.5/5

Steve R. Couples - Confirmed reviews ALL

Mainly good, as usual. Embarrassing mix-up claimed over the late checkout that the deputy manager agreed with me...and then I got called to ask why I was still in my room. I rushed then to leave (even though it was before the time negotiated) and nothing (like, say, comping my breakfast costs) were offered. I'll learn form that not to do the hotel a favour!

Kia Ora Steve, Thank you for your continued support to Accor and for taking the time to share your feedback. We're pleased to see that you generally enjoyed your stay with us. We sincerely apologise for the confusion regarding your late checkout arrangements. This should not have happened, and we understand how frustrating and inconvenient it must have been to be contacted after an agreed extension had been arranged. Please be assured that your comments will be shared with the team to help prevent similar situations in the future. We appreciate your honest feedback and hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 5.0/5

Randall P. Business - Confirmed reviews ALL

Excellent hotel, and a first-rate conference venue. Five Stars. I stayed at the Mövenpick in Wellington for business and was impressed from start to finish. We ran a three-day conference here with the hotel providing all the catering, and the whole experience was seamless. The staff were the highlight. From arrival, everyone was warm, professional and genuinely helpful. The events and banquet team made running a multi-day conference far easier than it could have been. They were responsive in the lead up, and calm and capable throughout. Front desk, concierge, house cleaning and restaurant staff were equally attentive. The conference catering was excellent. Across three days, the food varied and was well presented. Tea and coffee breaks were restocked promptly, lunches were generous and tasty. Delegates commented on the food repeatedly, which is not something you can say about most conference catering. The rooms were comfortable, quiet and spotless. The beds were great, the bathrooms modern, and there was enough space to work and unwind after long conference days. Housekeeping was discreet and thorough. The restaurant also impressed. I ate on site and found the dishes well balanced, the service friendly and the atmosphere relaxed, which is a real plus after a full day of sessions. Overall: Outstanding staff, comfortable rooms, great food and a good location make the Mövenpick an ideal choice for both business travellers and conference organisers. I would happily stay again and would not hesitate to book it for another event. Highly recommended.

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 5.0/5

Kerryn A. B. Business - Confirmed reviews ALL

I was travelling for a conference and this was the perfect place to stay. The room was lovely with a very comfortable bed. Breakfast was included, and I really liked that I could order eggs or pancakes in addition to the buffet. The chocolate buffet was on in the afternoon when I arrived and was an unexpected delight! I also rate the sauna- it was properly hot and great to relax in.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Customer review rating 3.5/5

Lesley B. Couples - Confirmed reviews ALL

Reception would not give me the member rate despite this being indicated as available on the website. Lighting relay in room did not work correctly. It was very noisy in the room at night due to strange fridge noises. Bed was very comfortable. The walk to and from the CBD is challenging.

Kia ora Lesley, Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not satisfactory. We always strive to give excellent service and assist when things are not right. I am trying to understand the rate discrepancy or query, where my team refused to give you the Accor rate, when this was booked by your travel agent. Did you want to extend for additional nights or when was the offer not extended to you? And was there any difference in rate for the room category booked by your agent comparing with the Accor online rate you are referring to? The electrical part of your feedback has been shared with my maintenance team and hopefully they will be able to assist fixing that. Apologies for that. I am sorry that the fridge was loud, I would have hoped to replace it or have maintenance check it so that it did not disturb you for the entire duration of your stay, and if this was reported I am sorry that we did not follow through on that. Apologies that the restaurant was not consistant with comparing the dinner and breakfast. Thank you for the feedback and apologies that not everything worked out as you would have hoped. I will definitely pass on your feedback to all teams and the managers. We hope to welcome you back to Mövenpick Hotel Wellington very soon! Kind regards, John Wasserfall Front Office Manager

Customer review rating 4.5/5

Emma S. Business - Confirmed reviews ALL

⭐⭐⭐⭐ I enjoyed my stay at Mövenpick Hotel Wellington. The room was small but clean, comfortable, and perfectly fine for one person. The daily Chocolate Hour was a lovely touch and a real highlight of the stay. The location was convenient and handy to the city, making it easy to get around. Overall, a comfortable stay and a good option for a solo traveller.

Kia Ora Emma S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback and happy to see that you enjoyed your stay with us and that the chocolate hour in particular was a highlight. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The room sizes do differ and the Deluxe rooms are larger and possibly better option when 2 people are travelling together. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, John Wasserfall Front Office Manager

Customer review rating 4.5/5

Coralie S. Business - Confirmed reviews ALL

Friendly staff, very accommodating.

Kia Ora Coralie, Thank you for taking the time to share your feedback with us. It’s great to hear that our team made your business stay feel welcoming and accommodating, and that your ALL Platinum benefits, including the welcome drink, amenity, and room upgrade, added positively to the experience. We also appreciate your strong ratings across the rest of your stay, including arrival, accommodation, cleanliness, WiFi, and departure. Thank you again for your recommendation and continued loyalty as an ALL Platinum member, Coralie. We look forward to welcoming you back again on a future business visit. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 2.0/5

Sadie A. Couples - Confirmed reviews ALL

Unfortunately, our stay was disappointing due to poor communication and the way certain situations were handled. We booked a two-night stay that included breakfast both mornings, a chocolate tasting, and a late checkout until 2pm. Firstly, we were never informed about the chocolate tasting that was included in our booking, meaning we missed out on an experience we had paid for. On our second morning, we were also questioned and held up at breakfast while staff checked whether we were entitled to breakfast for the second day, despite it being clearly included in our booking and already paid for. It made us feel uncomfortable and as though we were doing something wrong for simply using something we had paid for. On our final day, we received a phone call at 11am asking if we needed help with our bags, despite having a late checkout until 2pm. This left us feeling as though the hotel wanted us out early, even though our booking clearly stated our checkout time. We were also required to pay $200 upfront for potential damages, which we were not aware of beforehand. Although we agreed to the credit card arrangement associated with our booking, the additional charge came as a surprise. When we checked out, there was no damage inspection carried out, and the money was returned to us. While we appreciate receiving the money back, the lack of explanation surrounding the charge left us questioning why it was handled this way in the first place. Overall, these experiences came down to poor communication and left us feeling uncomfortable and unwelcome rather than valued guests. We paid for a package with specific inclusions and expected a relaxing, enjoyable stay. Instead, we missed out on an included experience, had to justify our entitlement to breakfast, and felt as though we were being rushed out before our agreed checkout time. We understand that mistakes happen, but better communication between staff and guests would have made a significant difference. Unfortunately, these interactions took away from what should have been a lovely stay, and the experience did not meet our expectations.

Kia Ora Sadie, Thank you for taking the time to share such detailed and candid feedback with us. Please accept our sincere apologies for the way your stay was handled and, in particular, for the communication surrounding the inclusions in your booking. Having paid for a package with specific benefits, you should have been able to enjoy them without having to question or justify what was already included. We also regret that several interactions left you feeling uncomfortable, unwelcome, and as though you were being rushed during your stay. That is not the experience we want our guests to have, and we fully understand why this affected your overall impression of the hotel. Your comments around the lack of clarity at arrival, during breakfast, and around your late checkout and deposit have been noted carefully. Clear and consistent communication is essential, and on this occasion we did not provide that standard. Thank you again for being so open about your experience, Sadie. We genuinely regret that what should have been a relaxing stay was overshadowed in this way, and we hope there may be an opportunity in the future to provide you with the level of service and respect you should have received. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 5.0/5

Margaret C. Couples - Confirmed reviews ALL

Friendly and helpful staff. Clise to everything.

Kia Ora Margaret, Thank you for your kind review and for your continued loyalty to Accor. We're happy to see that you enjoyed your stay and found our team friendly and helpful. It's great to know that our location made it easy for you to explore Wellington and that you enjoyed your room. Your lovely feedback means a great deal to us, and we'll be sure to share it with the team. We look forward to welcoming you back to Mövenpick Wellington for another comfortable and enjoyable stay. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 4.5/5

Michael C. Business - Confirmed reviews ALL

Hotel is still modern in fitout and amenities. Staff were efficient and friendly. Only complaint was in room casting doesn't work and without the selection of TV channels is pretty woeful.

Kia Ora Michael, Thank you for taking the time to share your feedback with us. It’s great to hear that you found the hotel comfortable, modern, and conveniently located near Cuba Street, and that our team came across as efficient and friendly throughout your stay. Please accept our apologies that the in-room casting and TV options did not meet expectations. We understand how frustrating this can be, particularly during a business stay when you want to relax and unwind in the room. Thank you again for your recommendation and continued loyalty as an ALL Platinum member, Michael. We appreciate your feedback and hope to welcome you back again. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Nelson R. Couples - Confirmed reviews ALL

The staff were very attentive. The rooms were clean . The sauna, pool and gym were well kept and clean.

Kia Ora Nelson, Thank you for taking the time to share your feedback with us. It’s great to hear that you found the hotel well located and well presented, and that our team made such a positive impression through their attentive service. We’re also pleased that the cleanliness of your room and the condition of the sauna, pool, and gym stood out during your stay. Thank you as well for your strong recommendation and continued loyalty as an ALL member, Nelson. We hope to have the pleasure of welcoming you back again. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Sonya S. Friends - Confirmed reviews ALL

I booked a staycation at Mövenpick to celebrate my birthday, and they upgraded my suite, which was such a lovely surprise! The staff were super friendly, the facilities were really clean, and overall, I had a wonderful stay!

Kia Ora Sonya, Thank you so much for sharing such lovely feedback with us, and we hope you had a wonderful birthday celebration. It’s great to hear that the suite upgrade came as such a pleasant surprise and helped make your staycation feel extra special. We’re also pleased that the friendliness of our team and the cleanliness of the facilities stood out so positively during your stay. Thank you as well for your strong recommendation and continued loyalty as an ALL member. We truly appreciate you choosing to celebrate your birthday with us, Sonya, and we hope to have the pleasure of welcoming you back for another memorable stay. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 3.5/5

Emma G. Families - Confirmed reviews ALL

Stay was fine. I had booked a cot and it was not made clear it would be a flimsy portacot that my toddler almost didn’t fit. I found the continental breakfast very over priced for essentially toast. Chocolate hour sounded very cool but was actually quite disappointing. The restaurant sold fancy food but basically nothing that suited someone who is a bit limited in choices- there was no chicken based main meal. Door did not have a deadbolt so it was a risk of the toddler opening it himself. For a 5 star hotel I expected more than was presented. Some staff were super lovely and helpful.

Kia Ora Emma, Thank you for taking the time to share such detailed and candid feedback with us. While I’m pleased that some of our team made such a positive impression and that you found the hotel clean, please accept our sincere apologies that the overall experience did not meet the standard you expected, particularly when travelling with your toddler. We appreciate your feedback around the cot arrangement, room safety, breakfast value, restaurant choices, and Chocolate Hour. We understand how these aspects affected both the comfort and overall value of your family stay. Thank you again for your honest feedback, Emma, and for being an ALL member. We hope to have the opportunity to provide you and your family with a more comfortable and better-rounded experience in the future. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 5.0/5

Shannon R. Couples - Confirmed reviews ALL

Amazing staff & facilities, warm and welcoming. The buffet breakfast was so good as well as the 24hr room service for Sundaes.

Kia Ora Shannon, Thank you so much for sharing such wonderful feedback with us. It’s lovely to hear that our team made you feel so warm and welcomed, and that you enjoyed the facilities throughout your stay. I’m especially pleased that the buffet breakfast and 24-hour room service sundaes were such memorable highlights. We also truly appreciate your excellent ratings across every part of the experience, along with your generous recommendation and continued loyalty as an ALL member. Thank you again, Shannon. We hope to have the pleasure of welcoming you back for another amazing stay. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Geoff H. Couples - Confirmed reviews ALL

Friendly staff and enjoyable stay with nice facilities

Kia Ora Geoff, Thank you for sharing such lovely feedback with us. It’s great to hear that you found the hotel to be a bit of a hidden gem and that you enjoyed the facilities and the friendly service from our team. We also truly appreciate your excellent ratings for the booking process, arrival, cleanliness, WiFi, and departure experience. Thank you again for your generous recommendation and continued loyalty as an ALL Gold member, Geoff. We hope to have the pleasure of welcoming you back again. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Holger M. Families - Confirmed reviews ALL

Great breakfast and Sauna /Pool area ! Like a little holiday !

Kia Ora Holger, Thank you for taking the time to share your feedback with us. It’s great to hear that you enjoyed the location, breakfast, and especially the sauna and pool area — your comment that the stay felt like “a little holiday” is lovely to hear. Please accept our apologies that the booking process was affected by the website not working and that your room was not ready when expected. We understand how this can take away from the ease of arrival. Thank you again for your recommendation and continued loyalty as an ALL member, Holger. We hope to have the pleasure of welcoming you and your family back for another comfortable stay. Kind regards, Hanokh Kurian Duty Manager

Other web-users rate our hotel

  • 687 reviews 8.4/10 Location
  • 1,452 reviews 8.1/10 Room
  • 1,715 reviews 9.4/10 Service
  • 9 reviews 6.4/10 WiFi
  • 795 reviews 8.4/10 Food
  • 713 reviews 6.5/10 Comfort
  • 479 reviews 8.2/10 Amenities
  • 429 reviews 7.9/10 Cleanliness

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