The Sebel Wellington Lower Hutt 4.5 stars

Customer review rating (ALL Rating) 4.6/5 998 reviews

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The Sebel Wellington Lower Hutt - Image 1
The Sebel Wellington Lower Hutt - Image 2
The Sebel Wellington Lower Hutt - Image 3
The Sebel Wellington Lower Hutt - Image 4
15 Queens Drive, Lower Hutt, Wellington, 5010 WELLINGTON, New Zealand

Description

Hotel extras

  • Sustainable and eco-friendly practices.

  • Limited Car Park available and it's first come, first served,$20 per night per car

  • Off-site Gym and complimentary Wi-Fi

  • 24-hour Front desk for assistance with travel arrangements .

  • Continental buffet breakfast is served from 6:30AM to 9:30AM daily

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 kingsize bed

Photo out of - Superior Room with 1 kingsize bed

Indulge in comfort and elegance in our Superior King Room perfect for all purposes of travel. Savor tasteful decor, modern furnishings, and premium linens. This room boasts modern amenities and a full service kitchenette to enhance your stay.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x King size bed(s)
See availabilities

Indulge in a blissful stay with a plush king-size bed, elegant decor, and modern furnishings. Enjoy premium linens, comfortable pillows, and convenient amenities for a relaxing experience, whether traveling for business or Leisure

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • 21'/53 cm screen

Service And Equipment

Accessibility And Security

  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Suite

1 Bedroom Deluxe Suite, river view with 1 king-size bed

Photo out of - 1 Bedroom Deluxe Suite, river view with 1 king-size bed

Relax in comfort in our One Bedroom Suite. Enjoy your king bed within the large bedroom, while the separate lounge area features comfortable seating and a 55' LED TV for your entertainment. Admire picturesque river views through the suites large windows.

  • Views:

    River side

Max. number of persons
3
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Microwave
  • Mini-refrigerator
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 48'/122 cm screen

Service And Equipment

Accessibility And Security

  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Electric Facilities

  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

The Sebel Wellington Lower Hutt

15 Queens Drive, Lower Hutt, Wellington
5010 WELLINGTON
New Zealand

GPS:-41.2113747, 174.900435

Telephone
Fax +64 4 568 7547

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 60 rooms
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • 60 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets not allowed

Catering

Breakfast

  • Buffet Additional charge

Well-being

Hotel Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7

  • Parking pricing: 10.10 € 20 NZD Per day

Security

  • Well-lit parking
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking

Breakfast

Non contractual photo

  • Continental

Restaurant

  • Grazie Ristorante Italiano

Continental Breakfast | Daily 6:30 AM - 9:30 AM | $25.99 pp Enjoy fresh bakery selections, breads and spreads, cold meats and cheeses, seasonal fruit, yoghurt, cereals and grains, plus freshly brewed coffee, tea, juices and dairy or plant-based milk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  998 reviews

Customer review rating 4.5/5

Te W. H. Families - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Susan T. Families - Confirmed reviews ALL

Dear Susan T., We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.5/5

Layla A. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Neal P. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Susan T. Families - Confirmed reviews ALL

Enjoyed my stay, lovely staff, well appointed rooms in a great location.

Dear Susan T., We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

A great addition to the local accommodation sector, however minor issues i.e paying $20 per night parking, repeatedly asking for basic housekeeping items but worst of all no English breakfast tea especially as there was a “tea box” with a variety of tea except the most popular tea of them all!

Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.5/5

Layla A. Business - Confirmed reviews ALL

Very comfortable room, very clean, and the smell is amzing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Neal P. Business - Confirmed reviews ALL

good clean rooms, great staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.0/5

Rich P. Business - Confirmed reviews ALL

Good stay I booked a month in advance and would have thought a car parking space would have been free appreciate it's a first in first served policy but would like to know how you determine who gets the car parks, as I had to spend outside of $25.00 on additional parking. Breakfast for its value was not very nice either. I would stay again but these little things may put me off in the future. However, room was awesome plenty of space and staff very helpful as well.

Dear Rich, Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. With regards to carparks as the Guest check in depending on their carpark requirements we issue them carpark. On this occasion unfortunately all our carparks would have been taken before you checked in and hence we couldn't issue you one. Apologies for the same. We will convey your feedback on breakfast and I am sure our team will try to improve the breakfast offerings. We appreciate you sharing your concerns. Feedback like yours help us to perform better. Sincerely, The Sebel Team

Customer review rating 4.5/5

Wesley C. Couples - Confirmed reviews ALL

Good location for our purposes, our room was nicely appointed, clean and modern. Staff were friendly and helpful, and the restaurant was very nice with good food. The breakfast ok but the food generally needed to be kept hotter.

Dear Guest, We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. We apologies for the inconvenience caused. I will share your comments with our team with regards to breakfast. I am sure that this feedback will help our team, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Ann S. Couples - Confirmed reviews ALL

Hotel was lovely clean. Very comfortable bed, great linen

Dear Ann S., Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. We sincerely apologies for the carpark, it appears someone helped themselves in the accessible carpark. Next time when you visit us please point it to us and we will ensure whichever guest has helped themselves we ask them to remove their car. We have also noted your concern on breakfast selection. We will share this with our team. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 4.5/5

Christopher G. Business - Confirmed reviews ALL

Extremely satisfied with the room. Brand new facility, comfy bed, great work desk. The buffet breakfast is the standard food that you get in these facilities. Average at best

Dear Guest, We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. We will share your comments with our team with regards to breakfast offerings. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Taylah L. Business - Confirmed reviews ALL

Very clean, amazing room service. Good experience with a good view.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Susan K. Friends - Confirmed reviews ALL

Everything was very good. The desk staff were really very polite and helpful. Room very comfortable and clean. Food very good.

Dear Susan K., We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebel Staff

Customer review rating 5.0/5

Christine J. B. Business - Confirmed reviews ALL

Enjoyed staying here, the rooms are quiet and comfortable, love the coffee, and the meals are also great. Good secure parking as well enabling easy access to enter and exit. Thanks for the comfortable stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 3.5/5

Matty G. Friends - Confirmed reviews ALL

Beautiful entry and service area with great lighting. I do understand training (having trainer experience) is required but trainer should all notice when to take over. Sorry took longer then expected. Smooth lift ride to the 4th floor. Beautiful room over looking the street and park across the street. Bed was king size and good to sleep on.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Team

Customer review rating 3.5/5

Zhang Q. Families - Confirmed reviews ALL

Staff is far from hospitality, all the time no friendly smile and always looks serious even facing the customer. Rainy, trying to borrow one umbrella but told no umbrella available in the whole hotel, but this is not that important. Reception, restaurant, all staffs are not welcoming and pretty cold. I usually don’t write review anywhere and this is the first time. Not complaining coz I won’t go there again for sure, but hope the management could have some basic training in welcoming the guests and letting the guests feel friendly.

Dear Zhang Q., Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Customer review rating 5.0/5

Ashna V. Business - Confirmed reviews ALL

Had a very good stay and the rooms were very good at a affordable price . I would choose them again

Dear Ashna V., We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 5.0/5

Machelle F. Couples - Confirmed reviews ALL

Really lovely accommodation, great staff, and the location makes it so easy to head off in all stunning directions (Wellington, Petone, Porirua, Greytown, and Martinborough).

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Sebel Team

Customer review rating 5.0/5

Paul M. Families - Confirmed reviews ALL

All the Staff went above and beyond

Dear Paul M., We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team

Customer review rating 4.0/5

Neil R. Couples - Confirmed reviews ALL

Started off badly. No one at the front desk. Inadequate staff for the busy check in time of day. She was run off her feet. When I was served I was looked after very well. Status recognition, upgrade, advice etc. The rest of our stay was great.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 4.5/5

Heming T. Families - Confirmed reviews ALL

I walked into the room and I thought, oh this looks so nice. It really was. The bed was so comfortable.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Team

Customer review rating 3.5/5

Robert S. Couples - Confirmed reviews ALL

Hotel is let down by many cost cutting measures:- The Seb el is positioned in the Accor Hotel list as "upper- upper scale Hotel Brand" like Pulman, Novotel and Grand Mercure" The Hotel only had Free to Air NZ television on its TV, NZ TV is overcrowded with cheap game shows and old Australian content from the 2015 teen era. We are now in a good motel in Pukekohe and this motel has a full suite of Sky Channels, including a good spread of sports channels, we were able to watch The Australian AFL Grand Final here on Saturday, which would not be available at the Sebel. We had Breakfast included, as a privilege of our platinum Accor Status. When we were at the start of our stay, there was Apricot, Raspberry, and Marmalade Jam available. After a few days, this reduced to Apricot Jam only, and no matter how often we asked kitchen staff and reception staff, the limited Apricot Jam offering did not expand. As there was only one staff member in the kitchen service area, all we could have was what was in the Baemarie , no freshly fried eggs were available, which was disapointing. When we commenced our stay, there was English Breakfast Tea, and Earl Grey Tea bags available, however the English Breakfast Tea ran out, and there were only Earl Grey, plus all the kinds of Peppermint and herbal teas available. Again we asked that English Breakfast Tea be restocked, but again this request fell on deaf ears. We. were in Lower Hutt to visit family and friends, and didn't need to use the "Complimentary Beverage" until our last night, Friday 25th September, after a busy day, we thought it would be nice to have a glass of wine in our room. I went down to collect our "Complimentary Drink", to be told that all I could have is a Corona Beer ( No NZ Beer!!), or a coffee, no wine !!!, then I was told that I couldn't take a Beer back to my room because of Licensing laws, because the Restaurant was not part of the Hotel. My wife had changed for bed, so could not come down to have the drink in the Restaurant, so we did not use the vouchers, see below for comments re re-issue. This restriction on drinks, let's be honest, is purely a cost cutting measure by the Sebel and Accor management, because they have decided that they will only pay the restaurant for coffee and beer, that is really penny pinching, especially when the "Complimentary Beverage" is offered to Accor Tier Members who have supported Accor over many years. This has nothing to do with the Restaurant, because they are only administering a policy that Accor/Sebel have negotiated with the Restaurant. I asked the lady at Reception, to tell the Manager, that we would expect two new "Complimentary Beverage" vouchers, to replace the two we were unable to use, as detailed above. So when we return to The Sebel Wellington Lower Hutt on Saturday 10th October, I expect to receive two replacement vouchers for last stay, plus two new vouchers for the stay commencing 10th October. Please ensure that this is covered to the Sebel Manager, and that He/She conveys this to reception staff via a note in our check in booking procedure. Kt is unfortunate that Accor do not maintain the high standards we have come to enjoy and expect as Accor Platinum Members. We were disappointed that our dining discounts were not available at the Restaurant, because it was separately owned, why would Accor and Sebel not own and run the Restaurant in an upscale Hotel. If the decision is made to not run the restaurant, then a negotiated arrangement should have been made, that accommodated the dining discount being available to Accor Platinum Guests, yes I know that there would be a cost, but there is a cost in a restaurant owned by the Hotel. The daily rate, with the exception of one night exceeded $NZ300 per night, and on one night exceeded $NZ400 per night, so the room change gives plenty of scope to cover the shortcomings listed above, especially the provision of a suitable suite of Shy TV Channels. I have tried to be objective in my comments, and the problems listed are all the result of Hotel Management policy of cost cutting and reduction of amenity to clients, which can easily be remedied.

Dear Robert S., Thank you for taking the time to tell us about your experience at the The Sebel Wellington Lower Hutt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Team

Other web-users rate our hotel

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  • 256 reviews 9.6/10 Cleanliness
  • 223 reviews 7.2/10 Food
  • 170 reviews 9.6/10 Vibe

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