Mercure Wellington Central City Hotel & Apartments 4 stars
TripAdvisor rating 3.5/5 729 reviews
ALLSAFE approved hotel
ALLSAFE certification
Close to local attractions
Fabulous dining options just moments away
Close to the airport
A range of rooms available to suit each traveller's needs
130 Victoria Street, Te Aro
6142 WELLINGTON
New Zealand
WELLINGTON At 7.9km / 4.91 miles - Shuttle paying
WELLINGTON CENTRAL At 0.8km / 0.5 miles
GPS:-41.291042, 174.775376
Check-in from - Check out up to
100% genuine reviews from our guests
Find out moreTripAdvisor rating 3.0/5
Ewen M TripAdvisor review
The apartment was fine; a little tired with carpet stains. But it was well fitted-out and the shower was hot and strong. Kitchen equipment was fine, and lots of coffee, tea and milk. OK we know it's Windy Wellington but one of the windows howled all night long. But, oh dear, breakfast was dismal. We had to walk five minutes to the neighbouring Mercure. That's not the end of the world, but the breakfast room was! No natural light, all various shades of brown, dark photos of Victorian Wellington and thin and insipid fruit juice. The cooked breakfast was perfectly OK, but really the room was depressing. Not even a pot plant.
Dear Guest, Thank you for your feedback regarding your experience at the hotel as feedback like yours help us get better. Thank you for letting us know about the carpet stains as we are currently working on upgrading our apartments and amenities at the hotel, which includes introducing smart tvs, new furnishing and carpeting. We are really sorry to hear about your breakfast experience. As you know, we are a self contained apartment style hotel with your apartment having a full kitchen, we do not have a restaurant on site. The breakfast that was arranged at our sister hotel and unfortunately due to their restaurant being under refurbishment, the breakfast was at the temporary breakfast site in the conference room, which we are sorry to hear did not meet your expectation. We are constantly working towards making changes for the better and we thank you so much for your feedback as it does assist us a lot in making those changes. Warm Regards, Nischal Gurung
TripAdvisor rating 4.0/5
MissTinkerbelle Business - TripAdvisor review
Love that they try to give me my favourite room each time. Up until last year the desk staff knew me and would greet me by name but they have had a big turnover due to Covid. Centrally located and comfortable
Dear Guest, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Warm Regards, Nischal
TripAdvisor rating 3.0/5
F563DKpauld TripAdvisor review
We stayed in a 2 bedroom apartment, which was fine for the price. We were asked if we wouldn't mind moving to a different room as the apartments with kitchens may leak in the rain! Breakfast at the sister property (Mercure Abel Tasmin) was the worst I have ever had at a Accor Hotel. The hotel is undergoing a renovation so there is no Restaurant or bar, just a conference room being used for both. Food was only warm, not much choice and didn't look particularly appealing. Very stark conference room, so never returned to use our drinks voucher. So as long as you do not require a bar and restaurant, the Mercure Central is in a great location, cheap and comfortable. I wouldn't stay again.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. My sincerest apologies that our breakfast offerings at our sister hotel did not meet your expectations and I do acknowledge the fact that due to the on-going renovation of the restaurant, we are serving breakfast at a temporary food and beverage outlet in our conference rooms. Unfortunately, with our hotel, as we are more of an apartment style hotel, we do not have a restaurant or a bar on-site and do use our sister hotel. Our renovation at our sister hotel is ending by the end of August and if you do visit Wellington again, please provide us an opportunity to serve you again so we can ensure you have a stay more than perfect. If you prefer a hotel with a bar and restaurant, you may want to check Mercure Wellington Abel Tasman Hotel. Please drop me an email at hotelmgrgm@primehotels.co.nz if you do plan to visit Wellington again. Warm Regards, Nischal Gurung
TripAdvisor rating 3.0/5
383nicky TripAdvisor review
Great location - but sadly the rooms are nothing like the pictures, all windows looked at a wall less than 2m away. Our room was right by the lift which was noisy & it was not very clean. There is also a lack of seating in the lounge area (one couch) for a 2 bedroom apartment. Overall disappointing given the price. We wouldn't stay here again.
Dear Guest, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have planned a future renovation for the hotel and these concerns will be definitely addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nischal Gurung, Rooms Division Manager
TripAdvisor rating 2.0/5
collardsx2 TripAdvisor review
Room 703 was not good, definitely not 4 star. Mouldy window sills & ceilings, burn marks on window sill; cracked walls in bathroom, bathroom door wouldn’t shut, telephone didn’t work, stained couch. We told reception - they weren’t interested. Room 702 where a family member was staying not much better. Very disappointing. Unfortunately, there were loud parties and noisy crowds in the alley /nightclubs beside the hotel until early morning, and the windows are not a tight fit, so sleep was impossible. I contacted Accor with feedback: no reply.
Dear collardsx2, Thank you for your review about your recent stay with us. Firstly, my sincere apologies for your experience with regard to the issues you faced with your room. I have addressed all of these issues with the team to ensure they are all rectified. I can assure you these are not the standards we have set at Mercure Central City Apartments and my sincerest apologies once again. Kind Regards, Kevin
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