Mercure Wellington Central City Hotel & Apartments 3.5 stars

TripAdvisor rating 3.0/5 775 reviews

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Mercure Wellington Central City Hotel & Apartments - Image 1
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130 Victoria Street, Te Aro, 6142 WELLINGTON, New Zealand

Description

Hotel extras

  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Close to the airport

  • A range of rooms available to suit each traveller's needs

Our accommodation(s)

Studio

STUDIO ROOM

  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
  • Most of the accommodation: Corner Room

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Hotel location

Mercure Wellington Central City Hotel & Apartments

130 Victoria Street, Te Aro
6142 WELLINGTON
New Zealand

GPS:-41.291042, 174.775376

Telephone
Fax +64 4 385 4167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.0/5  775 reviews

Not at all up to Accor standards

TripAdvisor rating 2.0/5

Renee B TripAdvisor review

Not at all up to Accor standards I am generally not a person to complain unless it is necessary, and after our stay at the Mercure Wellington Central City Hotel & Apartments I feel the need to complain. We stayed for eight nights, and if I could have moved us, I would have but there was not availability in town close enough to the conference my husband was attending. I am a Dimond member and an Accor Plus member and this was not recognized at all throughout the stay. Cleanliness of Room The room was in a poor condition, paint chips dirty marks and scruff marks on walls in the room and in the hallway. We found a bottle top on the floor in our room and it was still there when we left. It was under a glass table so not hard to miss. The windows were dirty, no air conditioning and no extractor fan in the bathroom, we had to open the window which made the bathroom very cold. The chairs at the table were dirty and stained, I would not sit on them. Kitchen had dirty marks everywhere. Elevators One elevator was out of order and then we were told the other elevator would be out of order from 10pm to 7am on the Sunday and Monday evening. This meant we had to change our plans for the Sunday evening or walk up 14 flights of stairs. The noise during the night when the elevator was being worked on made it difficult to sleep. Parking This was a five minute walk from the hotel, while in general I don’t have an issue with this what I do have an issue with was feeling unsafe when entering the car park and the smell and sticky floor in the elevator each time we went in. Breakfast Breakfast was included in our room, and if it was not, I certainly would not have been paying for it. It was located off site at the other Mercure hotel a block away and was very average at best. We ate on the Sunday morning at around 8.30am and seemed to be only a couple of tables eating at that time. Food was cold, eggs over cooked. Chef came out to check the buffet and it looked like he just rolled out of bed, was very untied and dirty looking. Staff We cam down from our room several times to find staff gossiping loudly at the front desk and eating dinner. Not a good look at all.

Not at all up to Accor standard

TripAdvisor rating 1.0/5

Elaine H Couples - TripAdvisor review

We booked a 1 bedroom apartment for 4 nights. There was no door on the bedroom, which was off the lounge area, so really was a studio room. The shower & bathroom were tiny. The kitchen was tiny but advertised as a "full kitchen" The only lounge sofa was a Fulton, with no back or sides and very low. The balcony door was locked, with a sign asking us to contact reception to access it. There was only 1 lift working and it was slow. The reception staff and the manager were great, very helpful when we said we were not staying after the first night and we moved to Quest Wellington, which was excellent.

Not a 4 star hotel

TripAdvisor rating 1.0/5

Ian R TripAdvisor review

Good location and clean comfortable bed. Maintaince is lacking both on the paintwork, heaters and extract fan. Room 101 backs onto a service lane and entry to a club. You get the noise till late and rubbish pick up at 6am. Single glazing doesn't cut out and how the hotel is rated 4 stars is a joke.

Reasonably priced average accommodation

TripAdvisor rating 3.0/5

RoobyB Couples - TripAdvisor review

Pros: Close to city centre and buses Very reasonably priced Comfortable bed Cons: No couch or seating unless you count a fouton which is 1/2 foot off the floor. Totally unsuitable for anyone with mobility issues. Housekeeping hit and miss. Great first day then went downhill from there. The lady didn’t understand English and it was wait and see as to whether we had clean towels, bed made or kitchen tidied. Loud screaming from pubs, nightclubs near by.

$200 for cleaning a hot chocolate spill.

TripAdvisor rating 3.0/5

rayzerr2016 Couples - TripAdvisor review

Staff were very welcoming. The room was ok , no room service or dishwasher. We did have to walk abit for the carpark as hotel couldn't cater for a medium size SuV. We got charged $200 by the hotel because they cleaned a hot chocolate spill. If you do stay make sure you don't spill anything and for a self contained room you can't wash your cloths and no dishwasher.

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Other web-users rate our hotel

  • 609 reviews 8.9/10 Location
  • 819 reviews 4.8/10 Room
  • 418 reviews 8.4/10 Service
  • 41 reviews 1.6/10 WiFi
  • 421 reviews 4.5/10 Comfort
  • 320 reviews 3/10 Cleanliness
  • 228 reviews 3/10 Amenities
  • 189 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.