Mercure Wellington Central City Hotel & Apartments

The hotel was centrally located, a short walk to Cuba St, Wellington Cable Car and the museum. I was extremely disappointed that there was no wifi even though it says there is. The staff member was helpful but still no luck - was told others were complaining about it for a while too. Bed was comfortable however the room was not made up - told the usual story of staff shortage however there were 3 staff at checkin. Great coffee shop across the road called The Hangar that did a fabulous breakfast.

Good location in the city. Stayed in the two bedroom apartment which was very spacious and had a good kitchen with everything I needed during my stay however, hotel is abit tired and very cold because the windows do not fully close. TV’s are old with crap channels that do not work due to reception. I would suggest taking a laptop or iPad if you intend on watching something. Bathroom is very small considering it was a huge apartment. Bags of hotel laundry left in the hall ways. If you’re one that can’t sleep to noisy drunks walking around on the street - I’d probably recommend staying elsewhere.

Bedroom window could not close - as a result I have swollen arm from a million bug bites. The construction next door that would start at 5-6am (doesn't help when your window cant close). The floor made me itchy (sat on the floor because the glass table and couch were very uncomfortable) . Shower feels so gross because the floor is GROTTY AS HELL. there is no shower DOOR so the water does everywhere. dirty spare blanket... brown stain on it??? The bed is two single mattresses combined (okay) but at least put a fitted sheet so they don't split during the night? Wifi is bad. Sadly I left feeling dirty, itchy, lack of sleep, irritated and much more. I should have read the reviews before booking because this place quite frankly ruined my trip here - which was suppose to be a relaxing treat after a very hard year.

Unfortunately our stay at this hotel was disappointing to say the least. Firstly our room was not available until after 4pm due to a lack of staff. Upon entering the room we discovered mould growing in the bedroom carpet. There was hair and nail clippings in the bathroom, towel rail broken off the wall,and in the main bedroom the light fitting on wall was hanging loose with exposed wires. This hotel should be closed and totally rebuilt.

Place has been run down. The carpet was dirty and had a NZ coin on the floor that didn’t give me much confidence that the floor was vacuumed. Shower head was crusty and needed to be replaced. Bed sagging meaning that the bed is at end of life. Not even worth what it is rated. Needs a renovation and major cleanup. Why are plates and cutlery stored at the bottom? Infection risk all round.