Mercure Wellington Central City Hotel & Apartments 3.5 stars

Right from check in where we were told no housekeeping services unless you requested it to the restaurant / bar being closed on weekends except for breakfast to the very tried rooms this was not a pleasant stay. The high point was a lovely lady called Heather in the restaurant on Saturday morning. The rest of the staff could take lessons from her on customer service. She was just great. When we did request housekeeping (fresh towels etc..) service it did not happen. As for the complimentary drink on arrival could not be used over the weekend and when I went to use it on our last night (Monday) we were told the bar & restaurant were closed. As an Accor Platinum member I was expecting more than this - appreciate it that it is a Mercure but others in the Mercure range deliver more. Overall very disappointing and unlikely we will be back. Thank you Heather for your energy, welcoming service - you are a star

We stayed here for our honeymoon. We booked through trail finders and all the other hotels have been beautiful. So we were mega excited about our harbour view apartment at the mecure. Having come off a delightful ferry crossing we drove into the Willis street car park which was both tight and painful to pay for the car parking. We walked to the hotel with our luggage and found a very dated hotel. The reception was definitely more pleasant than the apartment. The apartment had very small walk ways in the bedroom, very dirty looking carpet, and the walls had been properly bashed by years of visitors. There was no place to put your suitcase. Which is normally alright as you have faith that floor is clean. I did not have this faith. The bathroom was grim. Very mouldy and the floor had several pubes on the floor, the toilet looked decades old and not looked after. The shower was surprisingly good considering it looked awful. The kitchen area where we hoped to save money by make breakfast and some pack lunches but I could not bring myself to use it as it was filthy. The bed looked clean which was a bonus but I didn’t dare look under the bed sheets. Not the most comfortable bed. No air corn so you have to have the windows open which do not open very far, this means you barely sleep because of the noise. The only positives of this hotel is the location. But we would never stay here again.

Where to start. The entrance is hard to find when travelling by car. The only parking spots outside are for the handicapped or loading zones; you have to park in one of those to unload. The hotel parking is actually in a sister hotel’s basement, which is accessed from another street, which is useless if you have big bags. You have to walk back to the hotel by coming up in the sister hotel, and exiting its reception area. Parking is expensive, and very tight to manoeuvre, particularly if you have a large car. We arrived on a very humid and warm Wellington evening (a rarity, we admit), but our room had no air conditioning. In fact, we found out that none of the rooms have aircon. The windows open, but only a tiny bit (they are fixed, presumably so you can’t throw or drop things onto the street below). There is a fan, but it sits on the floor, and does not oscillate. We ended up having to prop it on the bin to ensure we got sufficient air flow to be able to get any sleep at all. The humidity and need for open windows made for a very noisy night in central Wellington.; the street is favoured by car hoons in the early hours of the morning, and there were frequent sirens from police cars and ambulances. The room is small, there is no view (not from our ‘I bedroom apartment’), and the building next door - which is about 2 metres away out the window - is a construction site. There is virtually no bathroom storage, and the floor tiles are very slippery when wet. The sign inside of the door warning you to lock yourself in (with a chain latch) did not inspire confidence, and there is no room safe. The wifi is intermittent. The pros of this hotel are hard to find. There is a laundry, it has a working lift, it is central, and the receptionist was delightful (even if she was embarrassed to tell us they had virtually no housekeeping staff, so if we needed extra towels or anything, we should come down to her).. I could honestly not recommend this hotel to anyone.

We stayed here for 2 nights as it was booked by Trailfinders as part of our NZ trip. The negatives totally outweighed the positives. You have to pay over 30 dollars for 24hr parking in Willis street which is a 5 minute walk. Our The hotel receptionist wasn’t friendly at all. We were told our room wouldn’t be serviced during our stay which is a total cop out there’s absolutely no reason for this. Our room was 801, it was so gross and dirty. There was no air conditioning, just a portable fan. The carpet hadn’t been hoovered. Everywhere was grubby, I don’t think the windows were ever cleaned you could barely see out them! The tea/coffee area was covered in coffee stains. There was a large Guinness/coke stain on the carpet. The shower was old and you couldn’t turn it on full blast as the water pressure was too high for the shower installed and the shower base was metal. The tv didn’t have any sky or good channels but it did have Netflix so I was able to sign into my own account and use that. The wifi kept coming and going and we had to keep reconnecting to it. The bed was very hard and the pillows were very lumpy but the sheets were clean. We found ourselves staying out all day to avoid our gross room. I gave the hotel 1 star for the good location. Upon check out the unfriendly receptionist didn’t even ask us how our stay was.

Very disappointed and shocked at how filthy the room was. We checked into Room Number 201. This should have been set up for 4 adults (2 x separate couples) in a 2 bedroom apartment with a harbour view. Upon entering the room we were astounded that at a time when Covid-19 is still prevalent and hygiene should be at the forefront of everyone's mind we immediately noted the following: the floor was filthy the bench top had not been cleaned the phone was grimy the walls were dirty with paint peeling light switches grimy the cooktop was filthy the switches to the oven and cooktop were filthy there weren't any curtain sheers in the 2nd bedroom insufficient towels (only 2) - set up for 2 no mattress protector on the bed dust and mould on the walls next to the bed broken fridge TV missing from bedroom, holes in the wall missing towel rail from bathroom dirty and mouldy carpets only 2 chairs in dining area blackout curtains falling off rails dirty skirting boards by entrance door and mould mould around windows no hangers in wardrobe ceiling and wall panels in the bathroom falling down We could continue to list many more issues. This room is definitely not fit for purpose and should be condemned and reported to Environmental Health. We are Accor Members and well travelled. This is the worst accommodation we have ever stayed in and I am sure that if Accor knew of these issues, this accommodation would be shut down. I have attached a few photos for your information. The receptionist was amazing and fully understood the issues. She was shown the photos and could not believe how dirty this room has become. She was not able to offer any alternative as the place was full. Fortunately for us we were leaving early the following morning. The receptionist provided us with a bottle of spray and wipe, a face cloth and tea towel to clean up the worst areas. She also provided us with a double duvet to use as a mattress protector and 2 additional towels. The car park is too small to fit a large suv, which is what we hired and we were not warned that our car would not fit. We then became stuck and the receptionist tried to assist by getting other guests to move their cars so we could get out of the car park. We then moved our car to Wilson Car Park.