Mercure Wellington Central City - Hotel & Apartments 4 stars

TripAdvisor rating 3.5/5 703 reviews


ALLSAFE approved hotel

Mercure Wellington Central City - Hotel & Apartments
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Hotel extras

Mercure Wellington Central City Hotel & Apartments also offers a charge back from Abel Tasman Hotel Bistro 169, a 1 minute walk from the hotel.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00


Services and practical information
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • BreakfastPaying
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Wellington Central City - Hotel & Apartments

130 Victoria Street
Te Aro
new zealand

Tel: +6443854166

Fax: (+64)4/3854167

Check-in from 14h00

Check out up to 10h00

  • By plane

    WELLINGTON At 7.9km / 4.91 miles - Shuttle paying

  • By train

    WELLINGTON CENTRAL At 0.8km / 0.5 miles

GPS :-41.291042, 174.775376

Our accommodation(s)


  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our guest reviews for
Mercure Wellington Central City - Hotel & Apartments

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 3.5/5

703 reviews

Great Location, but high price point.

TripAdvisor rating 3.5/5

F3127YHsamh 15/07/2020 TripAdvisor review

My partner and I stayed in one of the Queen Bed Suites on Victoria st, Wellington. The room itself had good amenities, but we were let down by things like loose fixings (i.e. towel rails) stained curtains, and a bed that sunk in the middle because one of the legs in the centre of the base was broken. Given that a two night stay cost c. $360, I would have hoped that the room was far better maintained. It should be noted that the staff were extremely friendly.

Hi F3127YHsamh, Thank you for the constructive feedback and we will certainly investigate. Please contact me directly on your next visit to Wellington. Regards Jeff

Good Location

TripAdvisor rating 3.5/5

Mark E 08/07/2020 TripAdvisor review

Location was good for places like cuba street. Rooms could do with a little bit of an update. The bed we had wasn't great because there was a huge dip in the middle. Great friendly staff and we had a great breakfast.

Hi Mark E, Thank you for your constructive post. We are looking at upgrading the hotel in the not to distant future. Regards Jeff

Fantastic service

TripAdvisor rating 3.5/5

ottotiling Family - 24/12/2019 TripAdvisor review

Was lovely staying here the staff are very friendly and helpful. After a small problem when booking the hotel upgraded us and we also received some treats when we got to the room they where so lovely And welcoming. Will stay here again on the next trip. Thank you.

Hi Ottotiling, Thank you for the good feedback! It is great that the stuff could manage the issues effectively. Looking forward to seeing you non your next trip to Wellington! Regards Jeff

Wellington November 2019

TripAdvisor rating 3.5/5

KZICAN Business - 01/12/2019 TripAdvisor review

Friendly welcome by staff on arrival and at all times during my stay. The room was clean and tidy a bit tired and could do with a paint. Location was amazing able to walk to Te Papa, Gallery and the Lambton quay.

Hi KZICAN, Thanks so much for the feedback and we are certainly looking at a painting program in the new year. Regards Jeff

great location

TripAdvisor rating 3.5/5

lyttlefam Couples - 15/10/2019 TripAdvisor review

perfect location just getting old and tired , the bed was rather hard .tv didnt work , windows could do with a clean ,no water pressure in shower and looked old everything looked the same as when we first stayed there 23 years ago .

Dear Lyttlefam, Thank you for the feedback. I am new to the property but will be discussing your feedback with the team.. Regards Jeff Hermes GM of Prime Hotels


TripAdvisor rating 3.5/5

donnagG4290SS Couples - 31/07/2019 TripAdvisor review

Our stay here was not very nice. The service was slow our room wasn't ready which was ok. We went for a coffed and they called when it was. We had paid extra and booked a harbourview room. We got put in a terrble room with no view. I went back to reception and they said the harbourview room was not ready. It was 4pm and we finally got our room. The view was good the room very very tired. Mouldy bathroom and moudly curtains - place is in dire need of an upgrade especially for the price paid!!!

Close to everything

TripAdvisor rating 3.5/5

johnmR6562HW Solo travel - 08/06/2019 TripAdvisor review

The hotel is right at the centre of Wellington downtown. It is just a couple of minutes away from shopping and restaurants. The bucket fountain is just on next street. The cable car is about 10 minutes walking distance. The room is good. Just the wash room design is a bit awkward. There is no soap holder or similar plates in the washroom.

Dear johnmR6562HW, Thank you for your feedback. I am glad that enjoyed the hotel's close proximity to most of Wellington's attractions. We will look into your comment regarding a soap dish. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Not good

TripAdvisor rating 3.5/5

Scenic43455666612 Family - 05/05/2019 TripAdvisor review

Very surprising for a Mercure Hotel - dirty, not cleaned properly, expensive and poor value for money. Very disappointing. Run-down and in need of refurbishment. Do not recommend anyone stays here. I will not be back.

Dear Scenic43455666612, I am sorry that your experience did not meet your expectations, please accept my sincere apologies. We take complaints regarding cleanliness very seriously and your feedback was discussed with our Housekeeping Manager so we can take corrective action. We have also stepped up the process of Management team to spot check rooms to ensure standards are being maintained. We are in preliminary stages of planning an extensive refurbishment which will start at end of this year or early next year. I am sorry that we failed to impress you on this occasion, however I hope you will give us another opportunity to better serve you in near future. Kind regards, Varun Bhatia Rooms Division Manager

Great Wellington weekend

TripAdvisor rating 3.5/5

GoPlaces47522064678 Family - 13/03/2019 TripAdvisor review

Perfect location for a walk around Wellington. Staff were extremely helpful and friendly. We had a large family group staying and the staff accommodated our needs very well. Would definitely stay here again.

Dear GoPlaces47522064678, Thank you for promoting our hotel on TripAdvisor. I am glad that you and your group enjoyed your stay and staff could accommodate your needs. Thank you for letting us know that you will return and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

A Very Pleasant Stay

TripAdvisor rating 3.5/5

gary_runner Business - 24/01/2019 TripAdvisor review

The Mercure Central City is exactly that; a very good location with all traveller services conveniently nearby. Units are not large but space is well organized. If you have a car you might need to find your parking. Overall, would stay again.

Dear gary_runner, Thank you for your feedback, I am glad that you enjoyed your stay and found the location very central. Thank you for telling us that you will return, we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Excellent location

TripAdvisor rating 3.5/5

3TEM Family - 29/12/2018 TripAdvisor review

Our family stayed at Mercure Wellington Central City Hotel overnight. The apartment was centrally located and contained everything we needed.We were walking distance to all major attractions and many restaurants and shops.

Dear 3TEM, I am glad that your family enjoyed their stay and could make the most of our central location. We look forward to welcoming you and your family back. Kind regards, Varun Bhatia Rooms Division Manager

Handy hotel in Wellington

TripAdvisor rating 3.5/5

howardphillipj Couples - 22/10/2018 TripAdvisor review

The hotel is reasonable but in need of general maintenance. Three electrical appliances were either not working (kitchenette extractor fan, bathroom extractor fan) or worked intermittently (living room). Check-out took an inordinate amount of time due to many people leaving at 10am within only one desk attendant on duty ... at peak times there ought to be at least two receptionists, particularly as there is a place for Accor members to form a line ... to an empty desk.

Dear Howard, Thank you for your feedback. I am sorry about the maintenance issues you encountered. We have checked the room and everything is working including the bathroom and kitchen extractor fan. We will also review our staffing levels to ensure there are no delays at peak departure time. Thank you again for your feedback and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Mixed Thoughts

TripAdvisor rating 3.5/5

Roving306005 Couples - 27/08/2018 TripAdvisor review

The hotel was good and we appreciated the upgrade to a harbor view. However, it was difficult to find and access was difficult. Parking is available but was at a distance and it was not valet. We also had to walk a block to the restaurant which accepted our Accor Card.

Dear guest, Thank you for sharing your experience. I am sorry about the walk to the the car park and restaurant which are located at our sister property Mercure Abel Tasman just around the corner. I am glad that you enjoyed the harbour views. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

One night in Wellington

TripAdvisor rating 3.5/5

T8785ROkimm Business - 20/08/2018 TripAdvisor review

Great Hotel, central and easy to get around. Short walk to the waterfront and for the conference venue I was attending. Staff were friendly, helpful and open with advise and direction for local food establishments. Highly recommend as a central point in wellington.

T8785ROkimm, Thank you for promoting our hotel. I am glad that you were happy with our central location and close proximity to your conference venue. Also thank you for mentioning about the great service you received from our team. We look forward to welcoming you back on your next visit to Wellington. Kind regards, Varun & the team at Mercure Wellington Central City

For location excellent

TripAdvisor rating 3.5/5

kevinpm2010 Couples - 09/08/2018 TripAdvisor review

Great location service excellent. The only 2 buts are don't expect the balcony to have chairs to sit on. Its tiny and the fact its see through metal and seems to be held up by the wall and one metal support makes it a bit scary. The views however amazing. So worth the effort. The other but. Is the kitchen. Do not expect dishwasher ect. It is what it advertises. A mini kitchen. However we were there for 4 nights and had some great home cooked dinners. The steak you buy from wellington supermarket ( 5 min walk from hotel) was better than in melbourne.

Dear Kevinpm2010, Thank you for sharing your experience. I am glad that you enjoyed the hotel's central location and could make use of the kitchenette to cook your dinner (including the steak)! The balconies while small are absolutely safe and checked periodically to comply with the Building's Warrant of Fitness. Thank you again for writing and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Not as good as I expected

TripAdvisor rating 3.5/5

BelindaJ294 Business - 16/05/2018 TripAdvisor review

Tired, sparse room, not the perception I had gained from the internet photos at all. It was clean, but lacking. TV picture very poor, pillows lumpy. Poor and noisy heater. Shower sprayed water everywhere,fan ineffective, little counter top space in bathroom (impractical, especially when dealing with contact lenses!) Reception staff very pleasant.

Dear Belinda, Thank you for writing about out hotel. I am sorry that on this occasion your experience did not meet your expectations, let me express my sincere apologies. Thank you bringing our attention towards some of the maintenance issues you encountered during your stay, we have got them resolved. In addition we also have a refurbishment planned for the hotel in near future which will improve the overall state of the rooms. I am glad that our reception team provided you with great service. Thank you again for writing Belinda, I hope you will give us another opportunity to better serve you in near future. Kind regards, Varun Bhatia Rooms Division Manager


TripAdvisor rating 3.5/5

I4184ZVcraigs Family - 20/01/2018 TripAdvisor review

No aircon on a 29 degree day made this stay very uncomfortable. Similarly no aircon in the bar at the sister hotel around the corner meant we would not eat there. Parking was impossible in the two bays allotted however they did provide an alternative at Wilson nearby

Quaint !

TripAdvisor rating 3.5/5

SR21082015 Friends getaway - 12/01/2018 TripAdvisor review

Great location. Easy access to public transport and the largest museum Te Papa ...small property - more of service apartment than a hotel! Very clean - the kitchenette was not too well equipped - had minimal crockery and cooking utensils.

Ok apartments for families

TripAdvisor rating 3.5/5

kusaniac2018 Family - 03/01/2018 TripAdvisor review

The apartments location is good but accessability for parking was not great. We paid to use the parking building behind the apartments but was not easy to access with a lot of baggage and children to negoitate the streets between. Accomodation was suitable but we were on the 14th floor and the wind noise was very loud, my kids were scared. Windows and doors did not open or close easily either. Probably would not use again for a family.

Expensive stay

TripAdvisor rating 3.5/5

Glenny49 Friends getaway - 10/10/2017 TripAdvisor review

The person at reception was very friendly and we had an early check in. The room we were in, we were not offered an up graded one, but suspect if we had been it would have been with a city view, not out the back of all the buildings with very noisy bars below.having bars meant extremely noisy wake up calls in the early hours as the bottles were disposed of. The room was described as having a full kitchen, but had a fridge, microwave, plates, toaster, jug and cutlery on a wooden cupboard with a half tiled top. Adequate for what we wanted, but is it hygienic for housekeeping to wash glasses, cups etc in the bathroom without dishwashing liquid? The beds were extremely comfortable, but the second bedroom had no wardrobe or even anywhere to hang clothes. Both rooms had bedsit lights, that required you to get out of bed to turn them off and on!!!!!!!. The room key had to be re activated 5 times and the wind whistled around the room including the door lock, making it appear like someone was trying to get into the room. As a Platium member of Accor I guess I was disappointed that my friends first experience was not great, also the lack of a bar or dining necessitating walking around the corner and up the road in the wind and rain did nothing for either of us. Am disappointed that this hotel is definitely not 4 star as I have stayed in many Accor three star that are better and that as a loyal Accor Member this was not acknowledged, not even with a welcome letter.

Dear Glenny, I am delighted to hear you found the hotel staff helpful. I sincerely apologise that you were disappointed with your stay. We have an on-going refurbishment programme and will continue to make improvements. The feedback will be shared with the team to ensure the necessary improvements are made. Your feedback is valued and greatly appreciated and helps make a difference. It is our hope that we have an opportunity to serve you better in the future. Sincerely, Saurabh Doshi Executive Assistant Manager

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