Mercure Wellington Central City Hotel & Apartments 3.5 stars

Customer review rating (ALL Rating) 3.8/5 413 reviews

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Description

Hotel extras

  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Central City Location

  • A range of rooms available to suit each traveller's needs

Our accommodation(s)

Studio

Studio apartment

  • 2 pers. max
  • 20 / 215 sq ft
  • Bedding 1 x Double bed(s)

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Hotel location

Mercure Wellington Central City Hotel & Apartments

130 Victoria Street, Te Aro
6142 WELLINGTON
New Zealand

GPS:-41.291042, 174.775376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  413 reviews

Customer review rating 5.0/5

Amy M. Couples - Confirmed reviews ALL

Would definitely stay again, it was central to everything, the room was ideal for the two of us for the weekend. It was clean tidy and spacious.

Customer review rating 1.5/5

Lauren M. Families - Confirmed reviews ALL

Starting with a positive the hotel staff were very pleasant. And allowing a late check-out was very nice. On arrival in the afternoon there was building noise from a toilet being fitted apparently that had just started that day. Could be heard on level 2. Apart from a fresh paint job the furniture was worn and dining chairs scuffed/wobbly. Oven did not feel very safe to put on. But reluctantly did to cook some garlic bread. The second evening we got very little sleep. People racing cars up and down outside. People shouting in the alley way behind the building at 4:30 am after leaving a bar. Which I know the hotel can't help but single glazed windows don't help. Breakfast being served in an entirely different hotel is weird and never explained to us before arrival from what I have looked back on on documentation . This should have been stipulated somewhere. It was a very basic breakfast as well. The hotel is advertised as four star but should be 3 star at best.

Customer review rating 1.5/5

Taffel S. Business - Confirmed reviews ALL

The carpet was covered in stains and I woke up covered in bites. I will not stay here again.

Dear Taffel S., Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, particularly regarding the condition of the room. This is not the standard we aim to provide. Please accept our sincere apologies for the inconvenience caused. Your comments have been taken seriously and shared with our housekeeping and management teams for immediate review. Kind regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 4.5/5

Inez T. Families - Confirmed reviews ALL

Enjoyed our overnight stay. Young guy on reception was really nice, helpful and overall great at his job.

Dear Innez, Thank you for your kind feedback. We are delighted to hear you enjoyed your overnight stay and appreciated our convenient location. It is especially great to hear your positive comments about our reception team member — we will be sure to pass this on. We look forward to welcoming you again in the future. Kind regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 1.0/5

Blake K. Business - Confirmed reviews ALL

The rooms and facilities were very tired and run down, however the level of cleanliness was well below what I would expect. Several pieces of furniture were visibly covered in stains, which made it uncomfortable to use the space as intended. The bathroom and bench tops also appeared unclear, with marks and residue. Most concerning was the condition of the bedding, which was still stained. This impacted my comfort and confidence in the overall hygiene standards of the room and detracted from what should have been a comfortable stay.

Dear Blake K., Thank you for taking the time to share your feedback. We are very sorry to hear that the cleanliness and condition of your room did not meet expectations. Please accept our sincere apologies for the issues you encountered, particularly regarding the bedding and bathroom cleanliness. This is not the standard we aim to provide, and your comments have been taken very seriously and shared with our housekeeping and management teams for immediate review and action. We appreciate your feedback and regret the impact this had on your stay. Kind regards, The Team at Mercure Wellington Central City Hotel & Apartments

Other web-users rate our hotel

  • 679 reviews 9.1/10 Location
  • 806 reviews 5.8/10 Room
  • 461 reviews 8.8/10 Service
  • 60 reviews 1.9/10 WiFi
  • 417 reviews 5.1/10 Comfort
  • 250 reviews 5.4/10 Cleanliness
  • 191 reviews 2.8/10 Amenities
  • 131 reviews 3.4/10 Vibe

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