Mercure Wellington Central City - Hotel & Apartments 4 stars

Our stay here was not very nice. The service was slow our room wasn't ready which was ok. We went for a coffed and they called when it was. We had paid extra and booked a harbourview room. We got put in a terrble room with no view. I went back to reception and they said the harbourview room was not ready. It was 4pm and we finally got our room. The view was good the room very very tired. Mouldy bathroom and moudly curtains - place is in dire need of an upgrade especially for the price paid!!!

The hotel is right at the centre of Wellington downtown. It is just a couple of minutes away from shopping and restaurants. The bucket fountain is just on next street. The cable car is about 10 minutes walking distance. The room is good. Just the wash room design is a bit awkward. There is no soap holder or similar plates in the washroom.

Very surprising for a Mercure Hotel - dirty, not cleaned properly, expensive and poor value for money. Very disappointing. Run-down and in need of refurbishment. Do not recommend anyone stays here. I will not be back.

Perfect location for a walk around Wellington. Staff were extremely helpful and friendly. We had a large family group staying and the staff accommodated our needs very well. Would definitely stay here again.

The Mercure Central City is exactly that; a very good location with all traveller services conveniently nearby. Units are not large but space is well organized. If you have a car you might need to find your parking. Overall, would stay again.

Our family stayed at Mercure Wellington Central City Hotel overnight. The apartment was centrally located and contained everything we needed.We were walking distance to all major attractions and many restaurants and shops.

The hotel is reasonable but in need of general maintenance. Three electrical appliances were either not working (kitchenette extractor fan, bathroom extractor fan) or worked intermittently (living room). Check-out took an inordinate amount of time due to many people leaving at 10am within only one desk attendant on duty ... at peak times there ought to be at least two receptionists, particularly as there is a place for Accor members to form a line ... to an empty desk.

The hotel was good and we appreciated the upgrade to a harbor view. However, it was difficult to find and access was difficult. Parking is available but was at a distance and it was not valet. We also had to walk a block to the restaurant which accepted our Accor Card.

Great Hotel, central and easy to get around. Short walk to the waterfront and for the conference venue I was attending. Staff were friendly, helpful and open with advise and direction for local food establishments. Highly recommend as a central point in wellington.

Great location service excellent. The only 2 buts are don't expect the balcony to have chairs to sit on. Its tiny and the fact its see through metal and seems to be held up by the wall and one metal support makes it a bit scary. The views however amazing. So worth the effort. The other but. Is the kitchen. Do not expect dishwasher ect. It is what it advertises. A mini kitchen. However we were there for 4 nights and had some great home cooked dinners. The steak you buy from wellington supermarket ( 5 min walk from hotel) was better than in melbourne.

Tired, sparse room, not the perception I had gained from the internet photos at all. It was clean, but lacking. TV picture very poor, pillows lumpy. Poor and noisy heater. Shower sprayed water everywhere,fan ineffective, little counter top space in bathroom (impractical, especially when dealing with contact lenses!) Reception staff very pleasant.

No aircon on a 29 degree day made this stay very uncomfortable. Similarly no aircon in the bar at the sister hotel around the corner meant we would not eat there. Parking was impossible in the two bays allotted however they did provide an alternative at Wilson nearby

Great location. Easy access to public transport and the largest museum Te Papa ...small property - more of service apartment than a hotel! Very clean - the kitchenette was not too well equipped - had minimal crockery and cooking utensils.

The apartments location is good but accessability for parking was not great. We paid to use the parking building behind the apartments but was not easy to access with a lot of baggage and children to negoitate the streets between. Accomodation was suitable but we were on the 14th floor and the wind noise was very loud, my kids were scared. Windows and doors did not open or close easily either. Probably would not use again for a family.

The person at reception was very friendly and we had an early check in. The room we were in, we were not offered an up graded one, but suspect if we had been it would have been with a city view, not out the back of all the buildings with very noisy bars below.having bars meant extremely noisy wake up calls in the early hours as the bottles were disposed of. The room was described as having a full kitchen, but had a fridge, microwave, plates, toaster, jug and cutlery on a wooden cupboard with a half tiled top. Adequate for what we wanted, but is it hygienic for housekeeping to wash glasses, cups etc in the bathroom without dishwashing liquid? The beds were extremely comfortable, but the second bedroom had no wardrobe or even anywhere to hang clothes. Both rooms had bedsit lights, that required you to get out of bed to turn them off and on!!!!!!!. The room key had to be re activated 5 times and the wind whistled around the room including the door lock, making it appear like someone was trying to get into the room. As a Platium member of Accor I guess I was disappointed that my friends first experience was not great, also the lack of a bar or dining necessitating walking around the corner and up the road in the wind and rain did nothing for either of us. Am disappointed that this hotel is definitely not 4 star as I have stayed in many Accor three star that are better and that as a loyal Accor Member this was not acknowledged, not even with a welcome letter.