Mercure Wellington Central City - Hotel & Apartments 4 stars

TripAdvisor rating 3.5/5 719 reviews

ALLSAFE approved hotel

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Mercure Wellington Central City Hotel & Apartments
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+ 14 Services

Hotel extras

  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Close to the airport

  • A range of rooms available to suit each traveller's needs

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • WELLINGTON Paying
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • Room service
Leisure and activities
  • Fitness centre (nearby)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Wellington Central City - Hotel & Apartments

130 Victoria Street
Te Aro
6142 wellington
new zealand

Tel: +6443854166

Fax: (+64)4/3854167

Check-in from 14h00

Check out up to 10h00

  • By plane

    WELLINGTON At 7.9km / 4.91 miles - Shuttle paying

  • By train

    WELLINGTON CENTRAL At 0.8km / 0.5 miles

GPS :-41.291042, 174.775376

Our accommodation(s)

STUDIO ROOM

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our guest reviews for
Mercure Wellington Central City - Hotel & Apartments

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 3.5/5

719 reviews

Mercure schizophrenia

TripAdvisor rating 3.0/5

Ewen M 19/08/2021 TripAdvisor review

The apartment was fine; a little tired with carpet stains. But it was well fitted-out and the shower was hot and strong. Kitchen equipment was fine, and lots of coffee, tea and milk. OK we know it's Windy Wellington but one of the windows howled all night long. But, oh dear, breakfast was dismal. We had to walk five minutes to the neighbouring Mercure. That's not the end of the world, but the breakfast room was! No natural light, all various shades of brown, dark photos of Victorian Wellington and thin and insipid fruit juice. The cooked breakfast was perfectly OK, but really the room was depressing. Not even a pot plant.

Dear Guest, Thank you for your feedback regarding your experience at the hotel as feedback like yours help us get better. Thank you for letting us know about the carpet stains as we are currently working on upgrading our apartments and amenities at the hotel, which includes introducing smart tvs, new furnishing and carpeting. We are really sorry to hear about your breakfast experience. As you know, we are a self contained apartment style hotel with your apartment having a full kitchen, we do not have a restaurant on site. The breakfast that was arranged at our sister hotel and unfortunately due to their restaurant being under refurbishment, the breakfast was at the temporary breakfast site in the conference room, which we are sorry to hear did not meet your expectation. We are constantly working towards making changes for the better and we thank you so much for your feedback as it does assist us a lot in making those changes. Warm Regards, Nischal Gurung

My favourite place to stay in Wellington

TripAdvisor rating 4.0/5

MissTinkerbelle Business - 30/07/2021 TripAdvisor review

Love that they try to give me my favourite room each time. Up until last year the desk staff knew me and would greet me by name but they have had a big turnover due to Covid. Centrally located and comfortable

Dear Guest, Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Warm Regards, Nischal

Ok Hotel, but there are a few issues

TripAdvisor rating 3.0/5

F563DKpauld 24/07/2021 TripAdvisor review

We stayed in a 2 bedroom apartment, which was fine for the price. We were asked if we wouldn't mind moving to a different room as the apartments with kitchens may leak in the rain! Breakfast at the sister property (Mercure Abel Tasmin) was the worst I have ever had at a Accor Hotel. The hotel is undergoing a renovation so there is no Restaurant or bar, just a conference room being used for both. Food was only warm, not much choice and didn't look particularly appealing. Very stark conference room, so never returned to use our drinks voucher. So as long as you do not require a bar and restaurant, the Mercure Central is in a great location, cheap and comfortable. I wouldn't stay again.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. My sincerest apologies that our breakfast offerings at our sister hotel did not meet your expectations and I do acknowledge the fact that due to the on-going renovation of the restaurant, we are serving breakfast at a temporary food and beverage outlet in our conference rooms. Unfortunately, with our hotel, as we are more of an apartment style hotel, we do not have a restaurant or a bar on-site and do use our sister hotel. Our renovation at our sister hotel is ending by the end of August and if you do visit Wellington again, please provide us an opportunity to serve you again so we can ensure you have a stay more than perfect. If you prefer a hotel with a bar and restaurant, you may want to check Mercure Wellington Abel Tasman Hotel. Please drop me an email at hotelmgrgm@primehotels.co.nz if you do plan to visit Wellington again. Warm Regards, Nischal Gurung

Mercure Wellington - 2 Bedroom Apartment

TripAdvisor rating 3.0/5

383nicky 17/02/2021 TripAdvisor review

Great location - but sadly the rooms are nothing like the pictures, all windows looked at a wall less than 2m away. Our room was right by the lift which was noisy & it was not very clean. There is also a lack of seating in the lounge area (one couch) for a 2 bedroom apartment. Overall disappointing given the price. We wouldn't stay here again.

Dear Guest, Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have planned a future renovation for the hotel and these concerns will be definitely addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nischal Gurung, Rooms Division Manager

Definitely not 4 star

TripAdvisor rating 2.0/5

collardsx2 04/11/2020 TripAdvisor review

Room 703 was not good, definitely not 4 star. Mouldy window sills & ceilings, burn marks on window sill; cracked walls in bathroom, bathroom door wouldn’t shut, telephone didn’t work, stained couch. We told reception - they weren’t interested. Room 702 where a family member was staying not much better. Very disappointing. Unfortunately, there were loud parties and noisy crowds in the alley /nightclubs beside the hotel until early morning, and the windows are not a tight fit, so sleep was impossible. I contacted Accor with feedback: no reply.

Dear collardsx2, Thank you for your review about your recent stay with us. Firstly, my sincere apologies for your experience with regard to the issues you faced with your room. I have addressed all of these issues with the team to ensure they are all rectified. I can assure you these are not the standards we have set at Mercure Central City Apartments and my sincerest apologies once again. Kind Regards, Kevin

Great Location, but high price point.

TripAdvisor rating 3.0/5

F3127YHsamh 15/07/2020 TripAdvisor review

My partner and I stayed in one of the Queen Bed Suites on Victoria st, Wellington. The room itself had good amenities, but we were let down by things like loose fixings (i.e. towel rails) stained curtains, and a bed that sunk in the middle because one of the legs in the centre of the base was broken. Given that a two night stay cost c. $360, I would have hoped that the room was far better maintained. It should be noted that the staff were extremely friendly.

Hi F3127YHsamh, Thank you for the constructive feedback and we will certainly investigate. Please contact me directly on your next visit to Wellington. Regards Jeff

Good Location

TripAdvisor rating 4.0/5

Mark E 08/07/2020 TripAdvisor review

Location was good for places like cuba street. Rooms could do with a little bit of an update. The bed we had wasn't great because there was a huge dip in the middle. Great friendly staff and we had a great breakfast.

Hi Mark E, Thank you for your constructive post. We are looking at upgrading the hotel in the not to distant future. Regards Jeff

Fantastic service

TripAdvisor rating 5.0/5

ottotiling Family - 24/12/2019 TripAdvisor review

Was lovely staying here the staff are very friendly and helpful. After a small problem when booking the hotel upgraded us and we also received some treats when we got to the room they where so lovely And welcoming. Will stay here again on the next trip. Thank you.

Hi Ottotiling, Thank you for the good feedback! It is great that the stuff could manage the issues effectively. Looking forward to seeing you non your next trip to Wellington! Regards Jeff

Wellington November 2019

TripAdvisor rating 4.0/5

KZICAN Business - 01/12/2019 TripAdvisor review

Friendly welcome by staff on arrival and at all times during my stay. The room was clean and tidy a bit tired and could do with a paint. Location was amazing able to walk to Te Papa, Gallery and the Lambton quay.

Hi KZICAN, Thanks so much for the feedback and we are certainly looking at a painting program in the new year. Regards Jeff

great location

TripAdvisor rating 3.0/5

lyttlefam Couples - 15/10/2019 TripAdvisor review

perfect location just getting old and tired , the bed was rather hard .tv didnt work , windows could do with a clean ,no water pressure in shower and looked old everything looked the same as when we first stayed there 23 years ago .

Dear Lyttlefam, Thank you for the feedback. I am new to the property but will be discussing your feedback with the team.. Regards Jeff Hermes GM of Prime Hotels

DISSAPPOINTED

TripAdvisor rating 1.0/5

donnagG4290SS Couples - 31/07/2019 TripAdvisor review

Our stay here was not very nice. The service was slow our room wasn't ready which was ok. We went for a coffed and they called when it was. We had paid extra and booked a harbourview room. We got put in a terrble room with no view. I went back to reception and they said the harbourview room was not ready. It was 4pm and we finally got our room. The view was good the room very very tired. Mouldy bathroom and moudly curtains - place is in dire need of an upgrade especially for the price paid!!!

Close to everything

TripAdvisor rating 5.0/5

johnmR6562HW Solo travel - 08/06/2019 TripAdvisor review

The hotel is right at the centre of Wellington downtown. It is just a couple of minutes away from shopping and restaurants. The bucket fountain is just on next street. The cable car is about 10 minutes walking distance. The room is good. Just the wash room design is a bit awkward. There is no soap holder or similar plates in the washroom.

Dear johnmR6562HW, Thank you for your feedback. I am glad that enjoyed the hotel's close proximity to most of Wellington's attractions. We will look into your comment regarding a soap dish. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Not good

TripAdvisor rating 2.0/5

Scenic43455666612 Family - 05/05/2019 TripAdvisor review

Very surprising for a Mercure Hotel - dirty, not cleaned properly, expensive and poor value for money. Very disappointing. Run-down and in need of refurbishment. Do not recommend anyone stays here. I will not be back.

Dear Scenic43455666612, I am sorry that your experience did not meet your expectations, please accept my sincere apologies. We take complaints regarding cleanliness very seriously and your feedback was discussed with our Housekeeping Manager so we can take corrective action. We have also stepped up the process of Management team to spot check rooms to ensure standards are being maintained. We are in preliminary stages of planning an extensive refurbishment which will start at end of this year or early next year. I am sorry that we failed to impress you on this occasion, however I hope you will give us another opportunity to better serve you in near future. Kind regards, Varun Bhatia Rooms Division Manager

Great Wellington weekend

TripAdvisor rating 4.0/5

GoPlaces47522064678 Family - 13/03/2019 TripAdvisor review

Perfect location for a walk around Wellington. Staff were extremely helpful and friendly. We had a large family group staying and the staff accommodated our needs very well. Would definitely stay here again.

Dear GoPlaces47522064678, Thank you for promoting our hotel on TripAdvisor. I am glad that you and your group enjoyed your stay and staff could accommodate your needs. Thank you for letting us know that you will return and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

A Very Pleasant Stay

TripAdvisor rating 4.0/5

gary_runner Business - 24/01/2019 TripAdvisor review

The Mercure Central City is exactly that; a very good location with all traveller services conveniently nearby. Units are not large but space is well organized. If you have a car you might need to find your parking. Overall, would stay again.

Dear gary_runner, Thank you for your feedback, I am glad that you enjoyed your stay and found the location very central. Thank you for telling us that you will return, we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Excellent location

TripAdvisor rating 4.0/5

3TEM Family - 29/12/2018 TripAdvisor review

Our family stayed at Mercure Wellington Central City Hotel overnight. The apartment was centrally located and contained everything we needed.We were walking distance to all major attractions and many restaurants and shops.

Dear 3TEM, I am glad that your family enjoyed their stay and could make the most of our central location. We look forward to welcoming you and your family back. Kind regards, Varun Bhatia Rooms Division Manager

Handy hotel in Wellington

TripAdvisor rating 3.0/5

howardphillipj Couples - 22/10/2018 TripAdvisor review

The hotel is reasonable but in need of general maintenance. Three electrical appliances were either not working (kitchenette extractor fan, bathroom extractor fan) or worked intermittently (living room). Check-out took an inordinate amount of time due to many people leaving at 10am within only one desk attendant on duty ... at peak times there ought to be at least two receptionists, particularly as there is a place for Accor members to form a line ... to an empty desk.

Dear Howard, Thank you for your feedback. I am sorry about the maintenance issues you encountered. We have checked the room and everything is working including the bathroom and kitchen extractor fan. We will also review our staffing levels to ensure there are no delays at peak departure time. Thank you again for your feedback and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

Mixed Thoughts

TripAdvisor rating 3.0/5

Roving306005 Couples - 27/08/2018 TripAdvisor review

The hotel was good and we appreciated the upgrade to a harbor view. However, it was difficult to find and access was difficult. Parking is available but was at a distance and it was not valet. We also had to walk a block to the restaurant which accepted our Accor Card.

Dear guest, Thank you for sharing your experience. I am sorry about the walk to the the car park and restaurant which are located at our sister property Mercure Abel Tasman just around the corner. I am glad that you enjoyed the harbour views. We look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

One night in Wellington

TripAdvisor rating 4.0/5

T8785ROkimm Business - 20/08/2018 TripAdvisor review

Great Hotel, central and easy to get around. Short walk to the waterfront and for the conference venue I was attending. Staff were friendly, helpful and open with advise and direction for local food establishments. Highly recommend as a central point in wellington.

T8785ROkimm, Thank you for promoting our hotel. I am glad that you were happy with our central location and close proximity to your conference venue. Also thank you for mentioning about the great service you received from our team. We look forward to welcoming you back on your next visit to Wellington. Kind regards, Varun & the team at Mercure Wellington Central City

For location excellent

TripAdvisor rating 4.0/5

kevinpm2010 Couples - 09/08/2018 TripAdvisor review

Great location service excellent. The only 2 buts are don't expect the balcony to have chairs to sit on. Its tiny and the fact its see through metal and seems to be held up by the wall and one metal support makes it a bit scary. The views however amazing. So worth the effort. The other but. Is the kitchen. Do not expect dishwasher ect. It is what it advertises. A mini kitchen. However we were there for 4 nights and had some great home cooked dinners. The steak you buy from wellington supermarket ( 5 min walk from hotel) was better than in melbourne.

Dear Kevinpm2010, Thank you for sharing your experience. I am glad that you enjoyed the hotel's central location and could make use of the kitchenette to cook your dinner (including the steak)! The balconies while small are absolutely safe and checked periodically to comply with the Building's Warrant of Fitness. Thank you again for writing and we look forward to welcoming you back. Kind regards, Varun Bhatia Rooms Division Manager

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