Dear Michelle, Thank you for taking the time to tell us about your recent stay at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address your concerns. We appreciate your sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, The Team @ Mantra Central Wellington

Dear Samantha, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that your room was well appointed and had everything you needed for your overnight stay. It is especially pleasing to know that you felt comfortable and well looked after during your unexpected overnight stay. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Mantra Central Wellington in the future. Kind Regards, The Team @ Mantra Central Wellington

Dear Wei E. W., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable overall. We sincerely apologise, however, that the cleanliness of the carpet did not meet our usual standards. Your comments are appreciated and will be shared with our housekeeping team for attention and improvement. We hope to have the pleasure of welcoming you back to Mercure in the future and providing you with an even better experience. Kind Regards, The Team @ Mantra Central Wellington

Dear Katy, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our excellent central location and found our team to be friendly and helpful. We are, however, very sorry to hear that the cleanliness and condition of your room did not meet your expectations. Please accept our sincerest apologies for the concerns you experienced with the sofa, overall room condition, and Wi-Fi. We take your comments seriously and will share your feedback with our housekeeping and maintenance teams so these concerns can be thoroughly reviewed and addressed. We appreciate you bringing these matters to our attention and regret that we did not provide the standard of stay you expected. Kind Regards, The Team @ Mantra Central Wellington

Dear Tracy, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our perfect central location and found our team to be friendly and helpful. We also appreciate your thoughtful suggestions regarding an additional bin in the kitchen and a freestanding lamp in the living room. We will certainly share these comments with the relevant team for consideration. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mantra Central Wellington in the future. Kind Regards, The Team @ Mantra Central Wellington

Dear C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our central location and found our pricing reasonable. We appreciate your feedback and hope to have the opportunity to welcome you back to Mantra Central Wellington again in the future. Kind Regards, The Team @ Mantra Central Wellington

Dear Tegan, Thank you for your wonderful review of Mantra Central Wellington! We are delighted to hear that you loved your stay and enjoyed the beautiful apartment and amazing views. It is wonderful to know that you had such a great experience, and we only wish you could have stayed longer too! We also appreciate your helpful suggestion regarding scissors in the room and will share this with our team for consideration. We look forward to welcoming you back for a longer stay next time! Kind Regards, The Team @ Mantra Central Wellington

Dear Trudy, Thank you for your wonderful review of Mantra Central Wellington! We are delighted to hear that you enjoyed the spacious studio room, thoughtful décor, and our excellent central location. It is always a pleasure to receive such positive feedback from our guests. We hope to have the pleasure of welcoming you back again very soon. Kind Regards, The Team @ Mantra Central Wellington

Dear Dainty, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and found our staff to be great. We are pleased that your experience on the upper floors was more comfortable. We sincerely apologise for the noise you experienced during your first couple of nights on the third floor. We understand how disruptive street and bar noise can be, and we appreciate your understanding. We look forward to welcoming you back to Mantra Central Wellington in the future. Kind Regards, The Team at Mantra Central Wellington

Dear Kristoforus, Thank you for your wonderful review of our hotel! We are delighted to hear that you enjoyed our great location and had a pleasant stay. It is also lovely to know that our reception team made you feel welcome with their friendly service. We appreciate your constructive feedback regarding the location of the power point and the shower head. Your comments are valuable and will be shared with the relevant team for consideration. We look forward to welcoming you back to Mantra Central Wellington again soon. Kind Regards, The Team @ Mantra Central Wellington

Dear Vicky, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our great location and found our service friendly. However, we are sorry to hear about the issues with the shower temperature and bathroom tap, as well as the lack of additional blankets. Please accept our sincere apologies for the inconvenience and discomfort caused. We appreciate you bringing these matters to our attention and will ensure your comments are shared with the relevant team for review and follow-up. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind Regards, The Team @ Mantra Central Wellington

Dear J., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found your room clean and well appointed. It is wonderful to know that you had a comfortable four-night stay. We truly appreciate your feedback and look forward to welcoming you back to Mantra on Willis Wellington in the future. Kind Regards, The Team @ Mantra Central Wellington

Dear Shirish, Thank you for taking the time to give us your feedback about your stay at our hotel. We are delighted that you found our location so convenient. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, The Team at Mantra Central Wellington

Dear Barbara, Thank you for taking the time to share your feedback regarding your recent stay with us. We are very sorry to hear that your experience did not meet expectations. Please accept our sincere apologies for the issues you encountered, particularly regarding the cleanliness and condition of the room, the cold temperature, and the inconvenience caused by the payment system being unavailable. We also regret that the parking arrangements did not meet your expectations. Your comments are important to us, and we will ensure they are shared with the relevant teams for review and appropriate action. We appreciate your honest feedback and are sorry that we did not provide the standard of stay you expected. Kind Regards, The Team @ Mantra

Dear Bridget, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our great location and found our staff friendly. At the same time, we are sorry that aspects of the hotel's condition and the appearance of the lounge sofa did not meet your expectations. We appreciate you bringing this to our attention, and your comments will be shared with the relevant team for review. We hope to have the opportunity to provide you with a more enjoyable experience on a future visit. Kind Regards, The Team @ Mantra

Dear Jeannette, Thank you for your wonderful review and for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location and found your accommodation clean and comfortable. It is especially pleasing to know that our friendly and welcoming team helped make your stay enjoyable. We truly appreciate your kind comments and look forward to welcoming you back to Mantra again very soon. Kind Regards, The Team @ Mantra

Dear Laureen, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room spacious, very clean, and well located. However, we are sorry to hear that the bed was uncomfortable and caused you discomfort during your stay. We also appreciate you bringing the shower safety concerns to our attention. We take your comments regarding the slippery floor and lack of a grab handle seriously and will share this feedback with the relevant team for review. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind Regards, The Team @ Mantra

Dear Lynley, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our great location and harbour views, and that our team provided you with excellent service. Your kind comments are greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back to Mercure in the near future. Kind Regards, The Team @ Mantra