Mercure Wellington Central City Hotel & Apartments 3.5 stars

Customer review rating (ALL Rating) 3.8/5 312 reviews

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Description

Hotel extras

  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Central City Location

  • A range of rooms available to suit each traveller's needs

Our accommodation(s)

Studio

Studio apartment

  • 2 pers. max
  • 20 / 215 sq ft
  • Bedding 1 x Double bed(s)

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Hotel location

Mercure Wellington Central City Hotel & Apartments

130 Victoria Street, Te Aro
6142 WELLINGTON
New Zealand

GPS:-41.291042, 174.775376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  312 reviews

Customer review rating 3.5/5

Tracey W. Couples - Confirmed reviews ALL

Good location for what we wanted to do

Dear Tracey, Thank you for the great review of our hotel! We are pleased to hear that our location suited your plans and contributed to an enjoyable stay. We hope to see you again very soon! Kind Regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 4.5/5

Sean R. Couples - Confirmed reviews ALL

We had a very good experience and I like her especially thank the person that reception called Smith who was very helpful and kind to us excellent front desk service and welcoming attitude

Dear Guest, Thank you for the great review of our hotel! We are delighted to hear that you had a very good experience and that Smith at reception provided such helpful and kind service. We will be sure to pass on your compliments. We hope to welcome you again very soon! Kind Regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 3.5/5

Carole C. Solo - Confirmed reviews ALL

It had just about everything I needed. The only thing I could suggest would be a fan as it was very hot on Friday night.

Dear Guest, Thank you for your feedback! We’re glad your stay had everything you needed and appreciate your suggestion. We hope to welcome you back soon. Kind Regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 0.5/5

Dania A. Friends - Confirmed reviews ALL

We were put into a lower floor room and both started itching as soon as we got there. Thank you to Vanya for sorting another room so quickly for us after a sleepless night of itching. We were there to see the UB40 concert and as we were both exhausted from lack of sleep, we missed our once in this lifetime opportunity to see one of our favourite bands. The rooms were hot and the air duct grates were filthy so that also added to our restless nights during our stay and even after our move to another room on the second day. The portable fan in the second room was also dusty and as it had a screw in frame, we were unable to clean it so also stopped using it. On the last night, we got a big group of guys partying on the floor below us and they were so loud that we could’ve been sitting in the room next door to them even with our windows closed. That was at least my third time staying but it will definitely be my last.

Dear Guest, Thank you for taking the time to share your experience. We are very sorry that your stay did not meet expectations and for the discomfort and disturbances you encountered. Your feedback regarding room conditions, air quality, and noise has been shared with our management team to ensure improvements are made. We sincerely apologize for the impact this had on your visit and appreciate your loyalty as a repeat guest. Kind Regards, The Team at Mercure Wellington Central City Hotel & Apartments

Customer review rating 3.0/5

Jocelyn S. Couples - Confirmed reviews ALL

Good location but rooms very tied. Stayed in room 103. Skirting board all swollen around wall from leaking shower. Coffee stains on wall. Big room which s nice but needs either a couch or a couple of chairs.

Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry that your room did not meet expectations and appreciate you highlighting these issues. Your comments have been passed to our management team for attention, and we hope to welcome you back in the future to show you our improvements. Kind Regards, The Team at Mercure Wellington Central City Hotel & Apartments

Other web-users rate our hotel

  • 648 reviews 9.2/10 Location
  • 751 reviews 5.8/10 Room
  • 420 reviews 8.8/10 Service
  • 61 reviews 2.6/10 WiFi
  • 381 reviews 5/10 Comfort
  • 229 reviews 5/10 Cleanliness
  • 193 reviews 3.1/10 Amenities
  • 151 reviews 8.6/10 Value

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