Novotel Wellington Hotel 4 stars

Customer review rating 4.4/5 9,134 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Wellington
See on a map
+ 13 Services

Hotel extras

  • Direct access to business and shopping districts

  • Moments walk to the waterfront and event venues

  • The modern Caucus restaurant and bar offers contemporary cuisine and delectable drinks

  • Rooms with views of the harbour and the city

  • Modern conveniences like Wi-Fi, electric car recharging parking, and 24-hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wellington

133 The Terrace
6011 wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Check-in from 14h00

Check out up to 11h00

  • TRANZ RAIL :  INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Our accommodation(s)

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Our restaurants and bars

CAUCUS RESTAURANT

Type of cuisine: International

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 9pm) as well as 24 hour room service.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CAUCUS BAR

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 16 people

  • Maximum banquet capacity: 14 people

Find out more

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,134 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,419 reviews

Great location, great service and great premises.

Customer review rating 4.5/5

Angie F. Families - 01/08/2021 Confirmed reviews ALL

It was easy to organise our accommodation as our situation was a little unusual as in our first night was 1 adult and 3 children, then the 2nd night we were joined by my husband. This complication was dealt with easily and our stay was very easy. We loved the option of breakfast and of course having our children be able to eat for free was such a great bonus... would happily stay again!

central city location,comfortable beds,impressive dinner,5 to wine

Customer review rating 4.5/5

Victoria A. E. Families - 31/07/2021 Confirmed reviews ALL

I wish mini bar contained bottle opener,scissors and knife,I was desperate for this items. Generally I would like to take opportunity to thank you for invitation,as I said, I am in love with central location of Novotel and know Novotel staff closely,which is great advantage. I really enjoyed our dinner accompanied with delicious white wine,and would like to leave my good comment on remarkable duck,cooked for us,but I would recommend you change your lunch menu,which should be extended till 6 pm and has Chinese dishes. Fish and chips were usual,same as pumpkin soup,for all the time,I tasted deep fried dishes (dumplings,prawns,potato chips),I feel it should be changed to another cuisine. Breakfast was very well selected and had many options on that day. Usually,I had my anniversary stay on 10th floor,due to my status and title,this time I had room on 6th floor,room was good,we enjoyed our stay. Once again, thank you. Victoria and Richard from Wellington.

Excellent location

Customer review rating 5.0/5

Mandee Business - 31/07/2021 Confirmed reviews ALL

Enjoyable stay

Dear Mandee B., We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Regards, Puneeth Talari Front Office Manager

Nice clean room in a great location

Customer review rating 4.5/5

Jon Business - 30/07/2021 Confirmed reviews ALL

Friendly staff and nice clean and well appointed room. The hotel provided all I required in my recent business trip to the capital.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Lovely friendly clean place to stay.

Customer review rating 4.0/5

Breezy Business - 30/07/2021 Confirmed reviews ALL

Immaculate clean rooms. Usual very friendly professional host service. Dinner in resturant was nice but fish was quite dry, but generally meals are good.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Over-priced for the experience

Customer review rating 1.0/5

Tony Business - 29/07/2021 Confirmed reviews ALL

I thought the charge of $360 for a single night was particularly expensive. And then continental breakfast at $30 (room service) was also excessive. If it was high-quality, that would be fine. But I was left waiting at reception on check-in for over 5 mins with no-one even acknowledging me (even though two people were there), one lift was out, the clock radio only has the ability to charge iphone 4, etc. I had a colleague who stayed at the James Cook next door for more like $200. Similar room, but much better facilities.

Disappointed

Customer review rating 2.5/5

Sandy Friends - 29/07/2021 Confirmed reviews ALL

The online check in, said that I would only need to collect my keys on arrival. The hotel was prepaid. But it took just as long as if I hadn't done an online check in, plus the staff member didn't seem to know what she was doing. Additionally the bath has been damaged and the repair had become scungy and moldy

Dear Sandra N., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Puneeth Talari Front Office Manager

Great bed

Customer review rating 4.0/5

Caro Business - 29/07/2021 Confirmed reviews ALL

I was able to check into my room early, which simply made life easier. I love the soft, comfortable bed. I really like the wee table by the couch - perfect for a laptop, and room service dinner.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Great customer service but very uncomfortable beds

Customer review rating 3.5/5

Camila Families - 27/07/2021 Confirmed reviews ALL

Great location, breakfast and customer service. But very uncomfortable beds. Nobody slept well.

Dear Camila J., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Regards, Puneeth Talari Front Office Manager

Poor

Customer review rating 2.0/5

Nicole S. Families - 26/07/2021 Confirmed reviews ALL

The room was not ready when we arrived with a portacot. The door in our room made such a noise when ever we opened it which didn’t help with the baby. The room wasn’t very clean. The staff were very friendly but seemed very stressed and short with everyone as I understand the hotel was over booked through travago which I know is not Novotel fault but made our experience not good.

Customer review rating 4.0/5

Kelly Families - 26/07/2021 Confirmed reviews ALL

We found the staff were great and helpful when required.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Well located, great service

Customer review rating 4.0/5

Jedi Couples - 25/07/2021 Confirmed reviews ALL

Staff looked after us, parked the car, took our bags to look after well before check in time. Also we’re honest in refunding us where we had been overcharged

Great place to stay

Customer review rating 5.0/5

Anonymous Business - 25/07/2021 Confirmed reviews ALL

Nice and central in Wellington, easy to get everywhere with shortcuts and lifts through buildings to access Lambton Quay.

Great location

Customer review rating 4.0/5

Jonathan H. Families - 25/07/2021 Confirmed reviews ALL

We had a family trip and spent 3 nights at Novotel Wellington. It was well located with lift access to Lambton Quay. Limited facilities onsite but the city access makes up for that.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Regards, Puneeth Talari Front Office Manager

Great Location

TripAdvisor rating 4.0/5

lynda w Business - 25/07/2021 TripAdvisor review

Always a nice stay, handy to everything on either The Terrace or Lambton Quay, rooms are clean and tidy. Food of good quality, and beds are really comfortable. Staff are friendly. Breakfasts are good.

Dear Lynda, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Customer review rating 1.0/5

Tiffany Families - 24/07/2021 Confirmed reviews ALL

The room booked and confirmed was unavailable. Instead, we were offered a room that could sleep 2 people and our 3 year old slept in the bed with us

Nice hotel in central location

TripAdvisor rating 5.0/5

julieeballantyne Business - 05/04/2021 TripAdvisor review

I stayed overnight for business. The room was well appointed and clean. The staff were helpful. As an Accor club member, I received a free welcome drink which was appreciated. The room had a harbour view, a desk, large bed, flat screen TV. The bathroom was nicely furnished although not super-new, with a shower over a bath - I have no complaints though. Only thing missing - a nespresso coffee machine in the room

We very much appreciate your comments regarding your stay at the Novotel Wellington. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Puneeth Talari Front Office Manager

Great place to stay

TripAdvisor rating 5.0/5

Camper66366128043 03/04/2021 TripAdvisor review

Such a convenient place to stay for central Wellington. The service and cleanliness of the hotel was spot on. The only slight negative was the price of the breakfasts seemed a bit high but not a problem as plenty of options nearby. Will definitely stay there whenever in Wellington.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Thank you, Puneeth Talari Front Office Manager

People care, but the hotel needs some work

TripAdvisor rating 2.0/5

kiwitravellers2 Business - 11/03/2021 TripAdvisor review

Firstly, the air conditioning doesn't work and the windows don't open. So the room is very hot and it's hard to sleep. They offered a fan, but all that really did was blow the hot air around the room. ALl other rooms were the same, so it appears to be a central problem. Next, the WIFI is very poor and keeps dropping out. If you're planning on working online, I wouldn't bother. Lastly, the "Same Day" laundry service is actually Next Day. Other than that the rooms are clean and tidy, the food is good and the people friendly. There are foundation issues as described above however.

Dear Guest, Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Puneeth Talari Front Office Manager

Good Location in the CBD

TripAdvisor rating 4.0/5

Brian S 11/03/2021 TripAdvisor review

Novotel Wellington is a very good hotel with great amenities situated centrally on the Terrace within easy location to the waterfront, the cable car and stadium and central shopping amenities on Lambton Quay. Their is very limited parking but access to a parking lot next door is handy. Not much of a view even though we were located on the 10th floor, just overlooking the Terrace and similarly sized buildings surrounding. Staff were great, rooms were clean and food was good. I would say I only had a problem with the cost, so booking in advance (except for events) is not the best option as the rates were significantly lower during our stay. The duty manager did his best to help out within his limited power given the massive difference.

Thank you for your feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. Puneeth Talari Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in wellington