Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 2,009 reviews

Best price
guarantee
Novotel Wellington - Image 1
Novotel Wellington - Image 2
Novotel Wellington - Image 3
Novotel Wellington - Image 4
133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room with 2 Double Beds

Photo out of - Superior Twin Room with 2 Double Beds

Step into serene elegance with our Superior Twin Room. Discover modern decor, plush Double Beds, and thoughtful amenities like a mini bar, 32" LCD TV, iPod dock, and WiFi. A tranquil and stylish retreat awaits.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Enjoy stunning city views from our Superior Room, where modern decor and ergonomic comfort converge. Relax in the embrace of a cozy King Bed and take in the ambiance. Stay connected with complimentary WiFi and make use of the convenient work desk.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in our spacious room with a king bed, with views of the city or harbour and all the comforts of home with robes and slippers. To enhance your stay, mini-bar refreshments are included and unlimited wifi provides connectivity for up to 5 devices

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Embrace urban sophistication in our Superior Twin Room with city views. Discover contemporary decor, two Double Beds, a mini bar, 32" LCD TV, iPod dock, WiFi, and a work desk. Ideal for up to four guests sharing existing bedding. Stylish comfort awaits.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in our spacious room with two double beds, with views of the city or harbour and all the comforts of home with robes and slippers. To enhance your stay, mini-bar refreshments are included and unlimited wifi provides connectivity for up to 5 devices

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort and convenience in our Accessible Superior Room, featuring a King Bed, workspace, and a cozy chaise lounge. With wheelchair accessibility and 24/7 staff assistance, your stay is hassle-free. Connects to a Superior Room with 2 Double Bed

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 139 rooms
  • 6 rooms for people with reduced mobility
  • 8 connecting rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

One Meeting room

Family

Services for children

  • Play area

Well-being

In Balance Gym

  • On site

24/7 Fitness

  • Nearby
  • On site

Valet Parking

Additional charge

Parking information

  • On site
  • Indoor parking
  • Private
  • 24 parking spaces
  • Max Limited Height: 2 m / 25 ft

  • Parking pricing: 22.75 € 45 NZD Per day

CAUCUS RESTAURANT

Photo out of - CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Cooking style
International
Chef name
Alex Kim
Capacity
60
Accessibility
Accessible service
133 The Terrace, 6011 Wellington, New Zealand
Telephone +64 4 918 1900
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Enjoy a compact onsite gym equipped with exercise bikes, free weights and a treadmill along with complimentary access to 24/7 Fitness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,009 reviews

Customer review rating 4.5/5

Shaik M. Families - Confirmed reviews ALL

Dear Shaik, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and your overall experience with us. Best regards, Novotel Wellington

Customer review rating 4.5/5

Ian G. Business - Confirmed reviews ALL

Dear Ian, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and your experience pleasant. Our team strives to provide accessible and comfortable accommodations for all our guests, and your appreciation reinforces our efforts. Sincerely, Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Claire T. Friends - Confirmed reviews ALL

Dear Claire, Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our prime location, which is indeed ideal for shopping and sightseeing. We look forward to welcoming you back on your next visit. Best regards, Novotel Wellington

Customer review rating 4.5/5

Rachel L. Couples - Confirmed reviews ALL

Dear Rachel, Thank you for your positive feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you appreciated our central location, the cleanliness of the rooms, and the comfort of the bed. Your comments about the need for a refresh in the public areas have been duly noted. We continuously assess our facilities to enhance our guests’ experiences. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Paul O. Families - Confirmed reviews ALL

Dear Paul, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed our breakfast and dinner offerings. Your compliments about our staff are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Wellington

Dear Komal K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 2.0/5

Sidharth S. Business - Confirmed reviews ALL

Couple of points: - The room was fine. - The bathroom sink was cracked. Iron had burnt black residue. - minibar was empty and was not stocked, teas not restocked. Stayed this way for the 4 nights I was there. - The biggest issue I had was that fresh plates from the kitchen were not clean. I took a plate three times, one per day. The plates all had grease stains on it and were not clean enough. Not sure if it’s an issue with the dishwasher or lack of quality control checking these.

Dear SidhartH, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. I appreciate your comments, as they assist us in improving our services and facilities. I am pleased to hear that you found your room satisfactory. However, I sincerely apologize for the issues you encountered with cleanliness during your visit. It is our goal to maintain high standards in all areas, including room maintenance and kitchenware. I understand that the cracked bathroom sink and the burnt iron did not meet your expectations, and I assure you that we take such matters seriously. Your observations regarding the minibar and tea restocking have also been noted, as we strive to provide a fully stocked experience for our guests. I am particularly concerned to hear about your experience with the plates from our kitchen. Cleanliness is of utmost importance in our dining services, and I will ensure that your feedback will be addressed with our team to reinforce our quality control measures. We appreciate your patience and understanding as we work to enhance the overall experience for all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Rae P. Couples - Confirmed reviews ALL

great

Dear Rae, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our central location, well-maintained rooms, and found our staff to be friendly and helpful. Your kind words motivate us to continue providing excellent service. Best regards, Novotel Wellington

Customer review rating 5.0/5

David T. Solo - Confirmed reviews ALL

Very good, no complaints.

Dear David, Thank you for your positive feedback. We are delighted to know that you had a very good experience at Novotel Wellington. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Wellington

Customer review rating 4.0/5

Peter C. Families - Confirmed reviews ALL

We stayed 2 nights and found all staff we dealt with engaging and helpful.

Dear Peter, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and found our staff engaging and helpful. Your satisfaction is important to us, and we look forward to welcoming you back soon. Best regards, Novotel Wellington

Customer review rating 4.5/5

Shaik M. Families - Confirmed reviews ALL

We enjoyed our stay

Dear Shaik, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and your overall experience with us. Best regards, Novotel Wellington

Customer review rating 4.5/5

Ian G. Business - Confirmed reviews ALL

Brief stay for business that was easy accessible and convenient

Dear Ian, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and your experience pleasant. Our team strives to provide accessible and comfortable accommodations for all our guests, and your appreciation reinforces our efforts. Sincerely, Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Claire T. Friends - Confirmed reviews ALL

We had a nice overstay on our way to Picton. It was a great location for shopping, sightseeing and the cable car.

Dear Claire, Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our prime location, which is indeed ideal for shopping and sightseeing. We look forward to welcoming you back on your next visit. Best regards, Novotel Wellington

Customer review rating 4.5/5

Rachel L. Couples - Confirmed reviews ALL

Stopped for 1 night midweek. Great location in the middle of the CBD. Rooms were clean, a generous size, and bed comfortable. It is starting to date however so a bit of a refresh in the public areas is needed.

Dear Rachel, Thank you for your positive feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you appreciated our central location, the cleanliness of the rooms, and the comfort of the bed. Your comments about the need for a refresh in the public areas have been duly noted. We continuously assess our facilities to enhance our guests’ experiences. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Paul O. Families - Confirmed reviews ALL

The staff were very welcoming and helpful during our stay. We really enjoyed the daily breakfast and also had a really nice dinner on our last night.

Dear Paul, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed our breakfast and dinner offerings. Your compliments about our staff are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Wellington

Customer review rating 4.5/5

Anthony R. Business - Confirmed reviews ALL

Excellent service throughout my stay.

Dear Anthony, Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you appreciated our central location and that our team provided excellent service throughout your visit. Your satisfaction is our priority, and your kind words motivate us to continue delivering exceptional experiences. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Michelle W. Couples - Confirmed reviews ALL

This hotel is feeling very tired. The lifts to Lambton Quay are an absolute disgrace. Dirty with an old tissue on the roof. Doors open to the carpark & you’re faced with crates stacked against the walls. Not up to Novotel standard.

Dear Michelle Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the service provided by our staff. However, I sincerely apologize for the condition of the lifts and the overall ambiance you experienced. We value your comments and will consider them as we strive to maintain our standards and enhance our guests' experiences. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Kiri D. Families - Confirmed reviews ALL

Excellent location and great service. We were travelling with very young children and were able to check in to our room early which made everything so much easier for us.

Dear Kiri, Thank you for your wonderful feedback regarding your recent stay at Novotel Wellington. It is delightful to hear that our location and customer service met your expectations. We are particularly pleased that the early check-in facilitated a smoother experience for your family. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Charles F. Business - Confirmed reviews ALL

All good except for elevator noise and hot water that had very irregular temperature fluctuations

Dear Charles, Thank you for sharing your feedback regarding your recent stay at Novotel Wellington. We are pleased to hear that you appreciated our prime location. However, we regret to learn of the disturbances caused by elevator noise and the inconsistencies with the hot water temperature. Your comments are valuable, and we will take them into consideration as we continually strive to enhance our guests' experiences. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Patricia S. Families - Confirmed reviews ALL

I booked Novotel as a surprise for my son's birthday - there had been a review saying the hotel had prepared the room nicely for a previous customer who had done this for her daughter however for us there was nothing. My expectations were perhaps too high. Also when we dropped our bags off the front of house staff did not tell us about the elevator shortcut back to the hotel so we had a big walk up lots of stairs to get back to the hotel and for a 9 year old that was a big ask. Once we had settled into our hotel and made use of the elevator shortcut our room was just enough for us.

Dear Patricia, Thank you for sharing your feedback and for choosing Novotel Wellington for your son's birthday celebration. We are pleased to hear that you found our location convenient and that your booking experience was easy. However, we are sorry that we missed the opportunity to make your son's birthday stay extra special. We understand how important these occasions are, and we apologise that your expectations were not met. We also regret that our team did not explain the elevator shortcut. We appreciate how challenging the extra walk and stairs must have been, especially with a 9year old and we will share your feedback with our team to help us provide clearer guidance to our guests. Thank you for bringing these matters to our attention. Your feedback is valuable to us and we hope to have the opportunity to welcome you and your family back for a more memorable stay. Kind regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.0/5

Susan R. S. Business - Confirmed reviews ALL

The hotel staff were all lovely and the room I was moved to was very clean and tidy. When i moved rooms I was told breakfast was inlcuded with my booking, but when I went to check out I was told that was incorrect. I was charged $30 for breakfast three times. This was very disappointing as being on business travel I would not have eaten at the restaurant if i knew this was the cost.

Dear Susan, Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found our staff to be lovely and that the cleanliness of your room met your expectations. However, I sincerely regret that your experience was marred by noise disturbances from the stairwell and riser cupboard, impacting your ability to rest. We understand that a peaceful environment is essential for our guests, especially during business travel. Regarding the breakfast charges, I apologize for the confusion that occurred during your check-out process. It is our goal to ensure that all guests are fully informed about their bookings and any associated amenities. I appreciate your feedback on this matter, as it highlights an area where we can improve our communication to enhance our guests' experience. Please know that your comments are invaluable in helping us refine our services and ensure a more comfortable stay for all our guests in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back to Novotel Wellington, where we will strive to provide a more restful and enjoyable experience. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Louise P. Couples - Confirmed reviews ALL

I was disappointed with the room size and there were no robes within the room. The room also felt a bit dated. Certainly not the same standard as other Novotel hotels.

Dear Louise , Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that the room did not meet your expectations in terms of size and amenities. We strive to maintain high standards across our hotels, and I sincerely appreciate your comments about the room's condition. Your insights are valuable as we continuously work to enhance our guests' experiences. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Chambost S. Friends - Confirmed reviews ALL

The room could have benefited from a deep clean, as it has some carpet stains. But overall, clean, comfy, and quiet…and with a great view!

Dear Chambost, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found the beds comfortable and enjoyed the great view from your room. Your comments about the carpet stains have been noted, and we appreciate your insights as they help us maintain our high standards of cleanliness. We hope to welcome you back for another enjoyable visit in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Mark K. Couples - Confirmed reviews ALL

Service in restaurant was great, they went out of their way to get what we wanted! Staff at reception desk very pleasant.

Dear Mark, Thank you for your wonderful feedback and for choosing Novotel Wellington for your stay. We are delighted to hear that you enjoyed our clean facilities, pleasant reception team and excellent restaurant service. It is especially lovely to know that Olivia went out of her way to make your dining experience special. We will be sure to share your kind words with her and the rest of our team. Thank you for your loyalty as an ALL Accor Gold member. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Wellington on your next visit. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Debbie B. Families - Confirmed reviews ALL

loved the bed.

Dear Debbie, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you found your accommodations comfortable and particularly enjoyed the bed. Our team strives to provide a restful experience for all our guests, and it is gratifying to know we succeeded in your case. Sincerely, Thai Le Front Office Manager Novotel Wellington

Other web-users rate our hotel

  • 828 reviews 9.1/10 Location
  • 1,106 reviews 7.6/10 Room
  • 1,108 reviews 8.9/10 Service
  • 22 reviews 5.3/10 WiFi
  • 466 reviews 8/10 Comfort
  • 433 reviews 8.3/10 Cleanliness
  • 314 reviews 8.2/10 Breakfast
  • 207 reviews 4.8/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Wellington Hotels