Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.5/5 1,896 reviews

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133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

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Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,896 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Customer review rating 4.0/5

Fiona A. Business - Confirmed reviews ALL

Close to train station, very comfortable

Dear Fiona A., Thank you for your positive feedback regarding our convenient location and comfort. We are delighted to hear that you enjoyed your stay with us at Novotel Wellington. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 3.0/5

Hsien C. C. Families - Confirmed reviews ALL

The location is absolutely unbeatable. However, the room facilities are noticeably dated. Novotel Wellington was also the only Novotel I stayed at during this trip that did not provide a handwritten welcome card, which was a small but noticeable difference, especially as a loyalty member. Parking requires guests to use a nearby parking building. Although the front desk provided parking instructions at check-in, I did not follow them correctly. When I asked for assistance at check-out the next morning, the response I received was simply “I don’t know,” with no willingness to help or explain further. As a loyalty member, this level of service was disappointing. I acknowledge that the initial mistake was mine; however, this was the poorest service experience I encountered during this trip. Later, when making the payment, I discovered that both pre-payment and post-payment options were actually acceptable. I shared this feedback with the front desk, hoping future guests—especially loyalty members will receive clearer guidance and more supportive service.

Dear Hsien C. C., Thank you for taking the time to share your thoughts regarding your recent stay at Novotel Wellington. We are pleased to hear that you found our location to be exceptional, as we strive to provide our guests with convenient access to the vibrant attractions of the city. I appreciate your feedback regarding the condition of our room facilities. We understand that maintaining a modern and comfortable environment is crucial for our guests’ experience, and your comments will be taken into consideration as we continually evaluate our property. Regarding the absence of a handwritten welcome card, I regret that this aspect did not meet your expectations as a loyalty member. It is our aim to provide a personalized touch, and I assure you that your feedback will be reviewed to enhance our guest experience moving forward. I would like to address your concerns regarding the parking assistance you received. It is our policy to ensure that all guests are provided with clear and comprehensive guidance during their stay. I am disheartened to hear that you did not receive the level of support you expected at check-out. Our staff is trained to assist guests effectively, and your experience indicates that there is room for improvement in this area. Thank you for sharing your insights regarding payment options and the need for clearer guidance. Your feedback is invaluable and will be utilized to improve our services for future guests, particularly those who are loyalty members. We appreciate your constructive comments and hope to have the opportunity to welcome you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Sally D. Business - Confirmed reviews ALL

Good location and comfortable. Needs à la cart option for breakfast as I had to pay $37 for 2 poached eggs!! Not ideal.

Dear Sally D., Thank you for your feedback regarding your recent stay. I appreciate your comments about our location and comfort. I understand your concerns regarding the breakfast pricing, and I will take your suggestions into consideration as we continuously evaluate our offerings. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 5.0/5

Stella M. Couples - Confirmed reviews ALL

Clean and comfortable room. Lovely staff.

Dear Stella M., Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are pleased to hear that you found our location convenient and our staff welcoming. Your appreciation of our clean and comfortable accommodations is greatly valued. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 3.5/5

Lynda W. Business - Confirmed reviews ALL

always an enjoyable stay here. Perfect location, great service

Dear Lynda W., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. We are pleased to hear that you found our location convenient and appreciated the service provided. Your comments are valuable to us as they help us maintain our high standards. We look forward to welcoming you back for another enjoyable experience. Thai Le Front Office Manager Novotel Wellington

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Other web-users rate our hotel

  • 908 reviews 9/10 Location
  • 1,139 reviews 7.8/10 Room
  • 1,124 reviews 8.9/10 Service
  • 16 reviews 5.6/10 WiFi
  • 461 reviews 8/10 Cleanliness
  • 280 reviews 8.5/10 Breakfast
  • 241 reviews 5.5/10 Amenities
  • 13 reviews 3.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.