Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.5/5 1,901 reviews

Best price
guarantee
Novotel Wellington - Image 1
Novotel Wellington - Image 2
Novotel Wellington - Image 3
Novotel Wellington - Image 4
133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,901 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Customer review rating 2.5/5

Sam W. Couples - Confirmed reviews ALL

We had ordered a bottle od bubbles to be in the room on arrival, this was not there and we had to ask for this and were given it in the bar to drink there. The aircon did not seem to be working, it was a warm night and the aircon did not seem to make a difference. rooms are starting to look dated.

Dear Sam W., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the oversight concerning your ordered bottle of bubbles and the inconvenience it caused. I appreciate your understanding in this matter. Additionally, I will ensure that your comments about the air conditioning and room decor are reviewed by the appropriate team for consideration in our ongoing efforts to enhance guest experiences. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Cherry B. Families - Confirmed reviews ALL

Clean tidy rooms for a good price.... would have been handy to be told we could go through the restaurant to use the lift to go to Lambton Quay though :) Check in staff were not very engaging ...cheerful and friendly would have been nicer than cold and business like. Check out was lovely, warm and friendly and engaging .... would be nice to have had that at the start

Dear Cherry B., Thank you for taking the time to share your valuable feedback regarding your recent stay with us at Novotel Wellington. We are delighted to hear that you found your room to be clean and tidy, and that you felt you received good value for your stay. We appreciate your suggestion regarding the usage of the restaurant lift to access Lambton Quay. We strive to ensure that all necessary information is communicated effectively, and your insights will help us improve our guest communications. It is also important for us to create a welcoming atmosphere from the moment our guests arrive. While we are pleased to hear that your check-out experience was warm and friendly, we regret that your initial interaction did not meet your expectations. We will be sure to address this with our team to enhance the guest experience throughout their stay. Thank you once again for your feedback, and we hope to welcome you back to Novotel Wellington in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.0/5

Matthew J. H. T. Couples - Confirmed reviews ALL

We stayed at Novotel Wellington for a city break. Charging extra for a flat white despite breakfast being included felt unreasonable and left a poor impression.

Dear Matthew J. H. T., Thank you for sharing your feedback regarding your recent stay with us. I understand your concerns about the additional charge for a flat white during breakfast. While we strive to provide a comprehensive dining experience, certain specialty items may incur an extra cost. Your comments are valuable and will be taken into consideration as we continuously aim to enhance our guest offerings. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Christine K. Business - Confirmed reviews ALL

The hotel is in a great location, staff were very friendly and helpful, I was having trouble with wi-fi connection and the staff member did everything he possibly could to sort it for me. The dinner meal was delicious.

Dear Christine K., Thank you for sharing your positive experience at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and found our staff to be helpful and friendly. It is wonderful to know that the team member was able to assist you with your Wi-Fi connection, and that you enjoyed your dinner meal. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.0/5

Man Y. L. Families - Confirmed reviews ALL

We had five days staying in the Novotel Wellington. This is our first time stay there, location is perfect in the centre of CBD. They have a lift go down straight on Lambton Quay. But it close at 7pm Hotel decor is a bit dated, room is very clean though. We are very happy about the hotel buffet too. Two Con: Unfortunately the staff in the restaurant not trained enough. This is what happen every morning at the breakfast Staff: Which room are you Us: 713,715 Staff: you pay (pointing to the machine) Us: no it's included Staff: what room number Us: 713,715 Staff: ok I will check We just ignored her and walk to our table This happened two mornings with the same staff, don't they have a computer to check before ask us to pay? And the third morning, we had this interesting conversation with another staff, this time just me and my husband at the restaurant Staff: which room are you? Us: 713,715, we have two rooms and breakfast included Staff: she looked at the computer and said: one adult one child? In my mind: (Do we look like one adult one child standing in front of you?) Us: we have TWO rooms Staff: okay I will check Doesn't affect our stay but it is something the hotel needed to be improved And the second con is the hotel lift doesn't need the room key to access You can just rock into the lift and press any floor even at night time. Security alert!!!!

Dear Man Y. L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. It brings us joy to hear that you appreciated our prime location in the heart of the Central Business District and enjoyed the cleanliness of your room as well as the buffet offerings. I would like to address your concerns regarding the service you experienced in our restaurant. While it is gratifying that you found the situation did not significantly detract from your overall stay, I sincerely apologize for the confusion caused by our staff regarding your breakfast inclusion. It is our goal to provide seamless service, and feedback such as yours is invaluable in helping us identify areas for improvement. We will ensure that our team receives additional training to enhance their knowledge and efficiency in handling guest inquiries, especially regarding billing and inclusions. Additionally, I appreciate your remarks about the security of our lift system. The hotel prioritizes the safety and security of our guests, and I assure you that your concerns are taken seriously. I will bring this matter to the attention of our management team for further review, as we continuously seek to enhance our guest experience. Thank you once again for your constructive feedback. We value your insights and hope to welcome you back to Novotel Wellington in the future, where we will strive to provide an improved experience. Thai Le Front Office Manager Novotel Wellington

In partnership with TripAdvisor

Other web-users rate our hotel

  • 908 reviews 9/10 Location
  • 1,139 reviews 7.8/10 Room
  • 1,124 reviews 8.9/10 Service
  • 16 reviews 5.6/10 WiFi
  • 461 reviews 8/10 Cleanliness
  • 280 reviews 8.5/10 Breakfast
  • 241 reviews 5.5/10 Amenities
  • 13 reviews 3.8/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Wellington

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.