Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.5/5 1,912 reviews

Best price
guarantee
Novotel Wellington - Image 1
Novotel Wellington - Image 2
Novotel Wellington - Image 3
Novotel Wellington - Image 4
133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,912 reviews

TripAdvisor Rating  4.0/5  2,483 reviews

Customer review rating 5.0/5

Paula W. Couples - Confirmed reviews ALL

Novotel made our Wedding Anniversary special ❤️... we loved both location & comfort of bed.

Dear Paula W., Thank you for sharing your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you had a pleasant experience and found our location and accommodations to your satisfaction. It is particularly heartwarming to know that we contributed to making your Wedding Anniversary special. We look forward to welcoming you back for more memorable occasions in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 1.5/5

Lucy A. Families - Confirmed reviews ALL

We are frequent guests at this hotel and have always found it to be of a very high standard, which is why this most recent experience was particularly surprising. We had originally been unable to secure a booking with you as the hotel was booked out and were booked to stay elsewhere at a cheaper rate but upon re checking you had accommodation become available at a higher price and we changed to stay with you as we usually throughly enjoy our experience. Upon arrival, we requested to check our car into valet parking earlier than usual. Unfortunately, the young female attendant at the reception desk was less than helpful and made us feel as though we were causing an inconvenience by asking. This was not the welcoming experience we have come to expect. Once in our room, we encountered several issues. The television was not working, the jug was faulty, there was no milk provided and insufficient coffee sachets, and the bathroom had not been cleaned to the usual standard we associate with Novotel. The following morning, our experience at the buffet breakfast was equally disappointing. There were no clean tables available, no cutlery, and several food items had been depleted and were not being replenished in a timely manner. As regular guests, we had also been scheduled to stay another night this week at the New Plymouth Novotel. However, due to the experience in Wellington, we felt compelled to cancel our further accommodation. We wanted to bring this to your attention, as this stay did not reflect the level of service and quality we have consistently experienced in the past. We hope this feedback is helpful and that future guests receive the standard of service Novotel is known for.

Dear Lucy A., Thank you for taking the time to share your concerns regarding your recent stay with us at Novotel Wellington. We sincerely appreciate your loyalty as a frequent guest and are truly sorry to hear that your latest experience did not meet the high standards that you have come to expect from our hotel. Due to full occupancy with Ed Sheeran concert when you stayed with us, we fell short this time and we are truly sorry for that . I would like to express our apologies for the initial reception you received upon your arrival. It is our goal to provide a welcoming and accommodating environment, and it is disappointing to learn that we fell short in this regard. Your feedback will be shared with this individual staff and the team to ensure that we reinforce the importance of guest interaction and hospitality. Regarding the issues you encountered in your room, we strive to maintain the highest quality in our accommodations. It is unacceptable that the television, kettle, and bathroom did not meet your expectations, and I appreciate you bringing these matters to our attention. We will conduct a thorough review to address these concerns and ensure that our rooms are in optimal condition for all guests. I also regret that your experience at the buffet breakfast was less than satisfactory. Cleanliness and timely replenishment of food items are critical components of our service, and I will be addressing this with our restaurant staff to improve our service delivery. Your feedback is invaluable, and I assure you it will be used as a constructive tool to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and restore your faith in our brand. Thank you once again for your insights. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Sarah W. Families - Confirmed reviews ALL

Disappointingly after requesting a room on a higher level, we were allocated level 4 facing the motorway :( The water pressure in the shower was incredibly low and the shower head itself clogged up. Then on the last night the family in the room next to us kept us awake nearly all night !! So not as wonderful stay as normal.

Dear Sarah , Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you experienced our usual good service; however, we apologize for the inconveniences you encountered, including the room allocation and water pressure issues. Your comments are valuable and we appreciate you bringing them to our attention. We hope to welcome you back for a more enjoyable experience in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Vidya D. N. Business - Confirmed reviews ALL

Lovely breakfast and friendly staff... The Interior Decor was... interesting. (The red splatter on white curtains were quite distressing!!)

Dear Vidya D. N., Thank you for sharing your positive experience at Novotel Wellington. We are delighted to hear that you enjoyed our prime location, friendly staff, and breakfast offerings. Your feedback regarding the interior decor is appreciated, and we will certainly take it into consideration as we continually strive to enhance our guests' experiences. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

James S. Families - Confirmed reviews ALL

Easy process.

Dear James S., Thank you for sharing your positive experience at Novotel Wellington. We are delighted to hear that you found your stay comfortable and appreciated our prime location. It is our goal to provide a seamless experience for our guests, and we are pleased that our efforts contributed to your enjoyable visit. Best regards, Thai Le Front Office Manager Novotel Wellington

In partnership with TripAdvisor

Other web-users rate our hotel

  • 938 reviews 9.1/10 Location
  • 1,174 reviews 7.9/10 Room
  • 1,150 reviews 8.9/10 Service
  • 19 reviews 4.8/10 WiFi
  • 500 reviews 8.2/10 Comfort
  • 473 reviews 8.2/10 Cleanliness
  • 303 reviews 8.6/10 Breakfast
  • 244 reviews 5.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Wellington