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Novotel Wellington Hotel 4 stars

Customer review rating 4.4/5 7,401 reviews
Novotel Wellington
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Direct access to both business and shopping districts

  • Moments walk to the waterfront and event venues

  • Dining in the modern Caucus restaurant and Bar

  • Modern Facilities - Connectable LCD TV, iPod/iPad® dock

  • Rooms with views of the Harbour and City

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Wellington

133 The Terrace
6011
wellington
new zealand

Tel: +6449181900

Fax: (+64)4/9181901

Contact email

Check-in from 14h00

Check out up to 11h00

  • TRANZ RAIL :   INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS :-41.28376, 174.774502

Our accommodations

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Accessible room

Superior Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Twin Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 King Bed and City View

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 King Bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Double Beds and City View

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 25m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

CAUCUS RESTAURANT

Type of cuisine: International

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 10pm) as well as 24 hour room service.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAUCUS BAR

Photo non contractuelle / Strictly non binding

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 16 people

  • Maximum banquet capacity: 14 people

Find out more

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,401 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,364 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Unacceptable Beds

TripAdvisor rating 4.0/5

Camper60881358937 27/02/2020 TripAdvisor review

Firstly the pro's. This is an older style hotel close to a lot of attractions, the Hotel is mostly clean, Breakfast was good and the staff were friendly and in our case they really tried to be helpful. Unfortunately at this hotel the beds are as old as the hotel. We were given room 903 and the beds in this room were so old you sank in then even to the point of feeling the slats on the base. As I have a bad back I asked if there was a better room and was told all the mattresses were the same. I was offered a board to put between the mattress and the base which I accepted. When the board arrived it looked to be an old desktop which they placed under the mattress but it only covered a bit over half the bed which had my husband sleeping the night with a board sticking in his back and feeling like he was falling out of bed as my side was higher. As we were booked at this hotel for three nights and the room was non refundable I went to front desk the next morning and again asked for a better room. I was told all beds were old in hotel but they moved us to a room that they said the beds were less worn, so we then checked into room 116 which did have slightly better beds and we could feel springs at the sides which the other mattresses did not have , so I gather they were completely collapsed in the previous room. On going to bed that night we lay down to find from the waist down the springs were collapsed hear too and we felt like we were hanging. We got the spare pillows and lifted the mattress and placed them in-between to lift the mattress up so we could lay in the bed. I have never in all my travels had such a bad experience. To the owners of this hotel you need to sleep in these beds for three days as we had too and realise just how unacceptable these beds are. For this experience we were charged $627.00 for the three nights. To Accor as a chain, you must have some sort of quality assurance that can be acted on as no Guest should have to endure this experience.

Great staff

Customer review rating 4.4/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

As a regular guest I value the professionalism of the staff

Why the Single use toiletries

Customer review rating 4.4/5

B. Business - 21/02/2020 Confirmed reviews ALL

The room and food was fine but I can’t understand why you have not installed refillable dispensers in you bathrooms for shower gel, hand soap, shampoo etc - how are you justifying your impact on our environment?

Great location, Great Staff

Customer review rating 4.4/5

Jo Families - 19/02/2020 Confirmed reviews ALL

Another lovely stay at the Novotel Wellington. Great location and the staff again were very professional but lovely at the same time. Rooms were very clean and the beds very comfortable!

The hotel is well located to the city center and is very comfortable

Customer review rating 4.4/5

Darren M. Business - 19/02/2020 Confirmed reviews ALL

I stayed for one night for a works function and had a good stay

Hi Darren, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington
Customer review rating 4.4/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

Good room and staff very helpfully

Good Morning, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Well located

Customer review rating 4.4/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

Pleasant room. Surprised there was no bathrobe. Shower over bath a bit of a dated idea. Probably wouldn't stay at Novotel again.

Hi Donna, Thank you for reviewing your recent stay at the Novotel Wellington. We are sorry to hear that your experience with us was not as you expected. Here at Novotel Wellington we strive to cater to our guest's needs. Normally the bathrobes are supplied in the executive rooms but we are happy to supply it to guests if they ask. Your comments have been shared with the upper management and the staff. We hope you would give us another chance to better look after your needs. Regards, Kunal Bhasin Assistant Manager Novotel Wellington

good location, great staff

Customer review rating 4.4/5

Callie L. Couples - 17/02/2020 Confirmed reviews ALL

We had an issue with our card not working so had to take the very long way around, we informed the front counter staff who were very apologetic turns out our card wasnt activated properly, staff did give us a free drink at the bar for our trouble.

A nice break away, excellent accommodation and great location.

Customer review rating 4.4/5

Murray Couples - 17/02/2020 Confirmed reviews ALL

Really enjoyed our stay. Didn't need to go out. Restaurant and bar was excellent. Our room was well prepared, relaxing and comfortable. The billing at the end of my stay was the only issue. My discount wasn't applied to my dinner the night before and I was initially double charged for the balance of my room charge when I checked out. Fortunately the manager was on hand to sort it out because the person on reception didn't understand.

Hi Murray, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay. Please accept our apologies for your experience at check out, luckily it was handeled at check out. Once again thank you for your valued feedback and we look forward to welcoming you again. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Amazing Beds!

Customer review rating 4.4/5

Dominic B. Business - 17/02/2020 Confirmed reviews ALL

Lovely and hotel. Good location. Nice beds and great resteraunt!

Dear Dominic, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dhiraj Chauhan Assistant Manager Novotel Wellington

Good location for CBD stay

Customer review rating 4.4/5

Maurice N. Couples - 17/02/2020 Confirmed reviews ALL

All went well, smooth check-in and check-out, room was clean, WiFi very adequate.

Well located and a good stay

Customer review rating 4.4/5

Gino D. C. Business - 17/02/2020 Confirmed reviews ALL

recieved well at the front desk so good 1st impression. Booking out was a bit heckic and slow. a little frustrating at the end of the stay. however overall service was great and attendants were quick to smile in a fast paced environment. The in room fridge was not working. That didnt bother me as I dont normally use this. But it should be dealt with.

Hi Gino, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. I am sorry that your in room fridge wasn't working, that has been looked at now. If you are able to give me more details on your check out impression, you can reply directly to this email. I would be happy to get your feedback so i can work with it and prevent such instances from happening again. Once again thank you for your feedback and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Good location

Customer review rating 4.4/5

Anonymous Families - 16/02/2020 Confirmed reviews ALL

Great location to explore Wellington on foot. Brought car via ferry, but struggled with parking. Hotel parking very expensive. No suitable alternative. On second day reception provided a solution. Laptop did not fit in safe.

Good location.

Customer review rating 4.4/5

Alison. Friends - 16/02/2020 Confirmed reviews ALL

Staff extremely professional, helpful and friendly. Room very comfortable.

Hi Alison, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Great location

Customer review rating 4.4/5

Amanda Families - 16/02/2020 Confirmed reviews ALL

Breakfast was good and we took advantage of happy hour. Only complaint was house wine was terrible so didnt drink the sauv blanc I ordered

Hi Amanda, Thank you for reviewing your recent stay at the Novotel Wellington. We are glad you enjoyed your stay. Your feedback about the house wine has been passed on to the Restaurant Manager. Rest assured he will work with your feedback when he changes the wine menu soon. Once again thank you for your valued feedback and we look forward to welcoming you very soon. Regards, Kunal Bhasin Assistant Manager Novotel Wellington

good not but great stay

Customer review rating 4.4/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

property is getting a bit worn down. activities going on park decent to property were broadcast on loud speakers well past normal bedtimes, making it difficult to ge to sleep

Dear Guest, Thank you for taking the time to share your feedback. We apologise that the property didn't meet expectations and hope to welcome you back to our hotel very soon! Sincerely, Peter Johnson Front Office Manager Novotel Wellington

Everything was just so good

Customer review rating 4.4/5

Sean M. Families - 14/02/2020 Confirmed reviews ALL

It was great thanks team!

Hi Sean, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Good location for me, room service great

Customer review rating 4.4/5

Leigh Business - 13/02/2020 Confirmed reviews ALL

No issues at all, all staff were helpful

Hi Bettina Leigh, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Peter Johnson Front Office Manager Novotel Wellington

Location and services excellent

Customer review rating 4.4/5

Denise M. Couples - 11/02/2020 Confirmed reviews ALL

Kudos to Kiah and Mitchell for problem solving a situation involving a package that was sent (but did not arrive) from the Rotorua Novatel. Kiah was especially effective in developing a plan, implementing it, and following up...she went above and beyond in every way. I hope she is part of a mentorship program for your new employees...her problem solving skills are stellar. Our room and the amenties were as expected - well done.

Hi Denise, Thank you for the positive feedback regarding your recent stay at the Novotel Wellington. Your comments will be shared with Kiah and Mitchell and I am sure they would be pleased to hear it. We are glad you enjoyed your stay and we look forward to welcoming you back soon. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington

Easy Walking distance

Customer review rating 4.4/5

Lorna G. Friends - 11/02/2020 Confirmed reviews ALL

Receptionist explained well how to get to the venue we were going to and how to get back into the building after hours. Beds were comfortable - pillows provided and duvet feathers had clumped together - but worked ok. Dining staff very friendly.

Hi Lorna, Thank you for the feedback regarding your recent stay at the Novotel Wellington. I am sorry to hear that your tea amenities weren't up to your expectation, rest assured your feedback has been passed on to the housekeeping manager and they will be taking appropriate measures to avoid future occurrence. Once again thank you for the feedback, and we look forward to welcoming you back again. Kind Regards, Kunal Bhasin Assistant Manager Novotel Wellington
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