Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.5/5 1,901 reviews

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133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

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Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,901 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Customer review rating 3.0/5

Matthew J. H. T. Couples - Confirmed reviews ALL

We stayed at Novotel Wellington for a city break. Charging extra for a flat white despite breakfast being included felt unreasonable and left a poor impression.

Dear Matthew J. H. T., Thank you for sharing your feedback regarding your recent stay with us. I understand your concerns about the additional charge for a flat white during breakfast. While we strive to provide a comprehensive dining experience, certain specialty items may incur an extra cost. Your comments are valuable and will be taken into consideration as we continuously aim to enhance our guest offerings. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Christine K. Business - Confirmed reviews ALL

The hotel is in a great location, staff were very friendly and helpful, I was having trouble with wi-fi connection and the staff member did everything he possibly could to sort it for me. The dinner meal was delicious.

Dear Christine K., Thank you for sharing your positive experience at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and found our staff to be helpful and friendly. It is wonderful to know that the team member was able to assist you with your Wi-Fi connection, and that you enjoyed your dinner meal. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.0/5

Man Y. L. Families - Confirmed reviews ALL

We had five days staying in the Novotel Wellington. This is our first time stay there, location is perfect in the centre of CBD. They have a lift go down straight on Lambton Quay. But it close at 7pm Hotel decor is a bit dated, room is very clean though. We are very happy about the hotel buffet too. Two Con: Unfortunately the staff in the restaurant not trained enough. This is what happen every morning at the breakfast Staff: Which room are you Us: 713,715 Staff: you pay (pointing to the machine) Us: no it's included Staff: what room number Us: 713,715 Staff: ok I will check We just ignored her and walk to our table This happened two mornings with the same staff, don't they have a computer to check before ask us to pay? And the third morning, we had this interesting conversation with another staff, this time just me and my husband at the restaurant Staff: which room are you? Us: 713,715, we have two rooms and breakfast included Staff: she looked at the computer and said: one adult one child? In my mind: (Do we look like one adult one child standing in front of you?) Us: we have TWO rooms Staff: okay I will check Doesn't affect our stay but it is something the hotel needed to be improved And the second con is the hotel lift doesn't need the room key to access You can just rock into the lift and press any floor even at night time. Security alert!!!!

Dear Man Y. L., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. It brings us joy to hear that you appreciated our prime location in the heart of the Central Business District and enjoyed the cleanliness of your room as well as the buffet offerings. I would like to address your concerns regarding the service you experienced in our restaurant. While it is gratifying that you found the situation did not significantly detract from your overall stay, I sincerely apologize for the confusion caused by our staff regarding your breakfast inclusion. It is our goal to provide seamless service, and feedback such as yours is invaluable in helping us identify areas for improvement. We will ensure that our team receives additional training to enhance their knowledge and efficiency in handling guest inquiries, especially regarding billing and inclusions. Additionally, I appreciate your remarks about the security of our lift system. The hotel prioritizes the safety and security of our guests, and I assure you that your concerns are taken seriously. I will bring this matter to the attention of our management team for further review, as we continuously seek to enhance our guest experience. Thank you once again for your constructive feedback. We value your insights and hope to welcome you back to Novotel Wellington in the future, where we will strive to provide an improved experience. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Linda G. Families - Confirmed reviews ALL

Comfortable, clean room. Helpful staff as we had mountain bikes to store Great location for morning ferry to Picton.

Dear Linda G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, comfortable accommodations, and the assistance from our staff. We look forward to welcoming you again on your next visit. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 4.5/5

Steve S. Business - Confirmed reviews ALL

a well appointed hotel in a great location Everything you need including an elevator to lampton quay

Dear Steve S., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our hotel well appointed and in an excellent location. It is wonderful that you appreciated the convenience of our elevator access to Lambton Quay, as we strive to provide our guests with easy access to the best local attractions. We look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

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Other web-users rate our hotel

  • 908 reviews 9/10 Location
  • 1,139 reviews 7.8/10 Room
  • 1,124 reviews 8.9/10 Service
  • 16 reviews 5.6/10 WiFi
  • 461 reviews 8/10 Cleanliness
  • 280 reviews 8.5/10 Breakfast
  • 241 reviews 5.5/10 Amenities
  • 13 reviews 3.8/10 Wellness Area

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