Novotel Wellington

All hotels in WELLINGTON

Information message

Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 2,184 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Direct access to business and shopping districts

  • Moments walk to the waterfront and event venues

  • The modern Caucus restaurant and bar offers contemporary cuisine and delectable drinks

  • Rooms with views of the harbour and the city

  • Modern conveniences like Wi-Fi, electric car recharging parking, and 24-hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

Telephone +64 4-918 1900

Fax +64 4-918 1901

Contact email

  • TRANZ RAIL:  INTER CITY BU WELLINGTON

  • By plane

    WELLINGTON INTLAIRPORT At 9.66km / 6 miles

GPS:-41.28376, 174.774502

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers contemporary New Zealand cuisine in a relaxed setting. Caucus Restaurant provides a buffet breakfast (6.30am to 10am), all day dining (10am to 6pm), a la carte dinner (6pm to 9pm) as well as 24 hour room service.

Our accommodation(s)

A modern spacious room with a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children. A modern spacious room with city or harbour view, a choice of 1 King bed or 2 Double Beds, en suite bath and shower, ergonomic work area, LCD TV and WiFi internet access, hair dryer, minibar, tea and coffee. Up to 2 adults and 2 children.

Our guest reviews

Our guest reviews for
Novotel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,184 reviews

TripAdvisor Rating  4.0/5  2,431 reviews

Excellent location, most comfortable bed in town

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Prior to Covid I stayed frequently and am only just returning more regularly. Efficient service, high standards and truly the most comfortable bed and pillows. I am down mostly for business so the location is excellent.

Dear Tracey, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

The hotel is well located in the Terrace

Customer review rating 3.0/5

Winifred L. Couples - Confirmed reviews ALL

We arrived at the hotel in the middle of rush hour and drove straight into an area marked Novotel Parking but ended up in the Valet parking area. The lifts to the reception were out of order so we had to walk along the Terrace to get to the reception. Fortunately one of the staff helped us carry our cases up the road. We were given a room on the second floor with views into office buildings . I would have expected as a holder of an Accor silver card a better view although the room was quite satisfactory. We had two evening meals in the hotel dining room . The menu we felt was a bit limited and the meal just average . The breakfast however was good. The staff we dealt with were always helpful and pleasant

Dear Winifred L., Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do appreciate your comment regarding the views from the Room. Unfortunately, as we are located in the heart of the CBD not all the views overlook the beautiful part of the city. As much as we would have liked to upgrade you to another room type, the high occupancy of the hotel had the rooms all sold out and left us with no other options on your recent stay with us. Please do not hesitate to contact me directly on your return visit and I will be happy to assist with a potential upgrade to the room you prefer. I also appreciate you comments in relation to the elevators. We do understand how frustrating they have been. The technicians have been working on them and parts they are waiting have been delayed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Great stay again

Customer review rating 4.5/5

Dick B. Solo - Confirmed reviews ALL

Wonderful stay after crossing over with the ferry. Really pleased that the duty manager that evening was able to assist another guest with a room, after she was told the hotel was fully booked.

Dear Dick B., We very much appreciate your comments regarding your stay at the Novotel Wellington. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your comment has also been shared with the team, especially Sylvia who was very happy to have been able to contribute to your comfort during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Welcoming front desk staff on arrival and they resolved issues straight away.

Dear Scott K., We very much appreciate your comments regarding your stay at the Novotel Wellington. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed your experience with us. Rest assured that your comment has also been shared with the team, especially Jordan and Ellie, who were very happy to have been able to contribute to your comfort during your stay. I do apologise that we did not have your status when you arrived and I will look into your missing points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Good location and comms

Customer review rating 4.5/5

Bruce Couples - Confirmed reviews ALL

The hotel is starting to look a tad tired. I also note that the picture of the reception area on the front of this survey is nothing like the actual reception area of the Novotel Wellington The Terrace. Disappointing to find that NONE of the hotel's in-room safes were working. Staff were very efficient and helpful. The promised text on things to do in Wgtn never arrived however this is probably an automated notification from Accor rather than the Novotel Wellington. Also disappointing that you can not reserve one of the limited carparks until you check-in - not helpful for those of us who work for a living and hence end up checking in at the end of a long work day & driving several hundred kms. Luckily we managed to get one this trip.

Dear Bruce, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do appreciate you comments in relation to the parking and the hotel being a tad tired. These have been forwarded to our executive committee for their review Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Nice rooms

Customer review rating 3.5/5

Karl Business - Confirmed reviews ALL

I flew in to Wellington and went straight to the hotel. Reception staff were very warm, welcoming and able to check me in earlier as the room was ready. The room is very well designed, love the splashes of red and use of lighting gives it a really modern feel. I ordered lunch, Teriyaki Chicken Donburi which was delicious. Dinner, again, was delicious and a good selection of middle range wines (I had the Roaring Meg Pinot Noir). Unfortunately, the Breakfast Service let the hotel down. It was almost expected that I was to know how breakfast worked even though I had not been here before. It was on me to ask questions; Do you do barista coffees? If I want Eggs Benedict which box do I tick or is there a menu? After figuring out that I write my room number down, tick some boxes and find a place to sit. I thought we had it. I waited for a waitress to come take my order of Eggs Benedict only to have to walk up to one of them and ask if they could take my order. Apparently this is done by telling the chef what you want; this is not very clear as a first time guest. After informing the Chef that I would like Eggs Benedict I helped myself to an OJ and a slice of toast. The Mocha I ordered arrived and it was good. The Eggs Benedict arrived, I took one bite and realised that the Chef had prepared it on Crumpets?!? Now, I am fairly new to Eggs Benedict, having only started having them within the last 4 years, however, I have never had them on Crumpets and I can see why. It is awful and would not recommend. I had no time to be able to request a new plate or complain and promptly left to check out. I had to confirm with my friend later whether they had ever had Eggs Benedict served on Crumpets and the answer was a very firm no. Overall great hotel, well situated with good rooms, friendly reception and delicious lunches and dinners. Let down on Breakfast Service and the Chef's idea of a good Eggs Benedict.

Dear Karl, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do also appreciate your feedback on your breakfast experience, in regards to the service and quality of food. Your comment has been shared with our Food & Beverage Manager and Executive Chef for their review. I am certain you will find these issues rectified on your return visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Good location

Customer review rating 4.0/5

Aiyada A. Business - Confirmed reviews ALL

Good location and easy to get access to Lambton quay by lift. Love it.

Dear Aiyada, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Well located

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Easy, comfortable , clean

Dear Simon, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Great location

Customer review rating 4.0/5

Jon L. Business - Confirmed reviews ALL

Stayed two nights on business. Dined in for breakfasts, used hotel parking. No issues whatsoever and polite and friendly staff. Found the restaurant very small for evening dining so was disinclined to wait. Breakfasts were good - a large pot of coffee on a hot plate would have been a great addition.

Dear Jon, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Great family friendly hotel at a great value

Customer review rating 5.0/5

Delaunay T. W. Families - Confirmed reviews ALL

I stay at the novotel alot, my wife and i are accor plus members and enjoy the discount and extra perk. This time we recieved a free upgrade. We enjoy the discounts on food and beverages. We especially like the family friendly nature of the novotel

Dear Delaunay, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Great time

Customer review rating 5.0/5

Alan M. Families - Confirmed reviews ALL

Everyone was so warm and friendly. I love staying at your hotel.

Dear Allan, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Well located

Customer review rating 4.5/5

Tracy Families - Confirmed reviews ALL

Great stay no concerns

Dear Tracy, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Nice comfortable stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The stay was good. The bed was comfortable and the breakfast was nice.

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Gym space was super small, not really ideal with covid restrictions with distancing. Equipment also very limited. Food was well over priced for portion size, steak was the worst I have had in a long time. Was very disappointed, more then likely wont stay again.

Dear Heston, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I understanding your frustration with the size of the gym. Unfortunately we bound by the constraints of the building. If you do choose to come back, we do have an agreement with Synergy gym, which is a couple minute walk away which guests are able to use. I do also appreciate your feedback on your dinner experience, in regards to the quality of food. Your comment has been shared with our Executive Chef for his review. I am certain you will find these issues rectified on your return visit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Well located. Reasonably priced. Great service

Customer review rating 4.5/5

John G. Couples - Confirmed reviews ALL

Avery enjoyable weekend

Dear John, We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager Novotel Wellington

No attention to detail

Customer review rating 0.5/5

Heidi Business - Confirmed reviews ALL

Iron had black goo wrecked my shirt waited four days till it came back from in house laundromat fridge blew up and food in it was ruined, lights in room didn’t work had to swamp rooms in third day. And given a free coffee voucher spent a week for work paid 35 dollars per night for parking no other options for parking available

Dear Heidi, Thank you for taking the time to tell us about your experience at the Novotel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Whilst I can not change what has happened however, we certainly would appreciate the opportunity to correct your impression. I would like to offer a complimentary night in one of our harbour view rooms(subject to availability), including breakfast. Please do not hesitate to contact me directly once you have made plans to come back to Wellington and I will be more than happy to assist to ensure your stay with us will be an enjoyable one and one that meets your expectations We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Blair Morten Front Office Manager Novotel Wellington

Disappointing

TripAdvisor rating 1.0/5

grahammcfarlane TripAdvisor review

Tired property. Needs a ream out. No dinner service. Offered a snack menu prepared by wait staff. Not even a chef on duty Appalling for this standard of hotel. Overall well below what you would expect from a Novatel. As an Accor member I will never stay in this hotel again

Good location but hotel isn't memorable

TripAdvisor rating 3.0/5

vanessaM4635GT TripAdvisor review

We normally stay at the Sofitel in Wgtn, however it's easy when travelling as a family to get 2 x double rooms for us and our 3 teenagers. Location is good - right on Lambton Quay but the hotel itself is very basic and quality of food isn't great. But on the plus side it's more reasonably priced than some other hotels - so, worth the money and good for a family group.

Dear Vanessa, We very much appreciate your comments regarding your stay at the Novotel Wellington. We take pride in creating a rewarding experience for our guests, with particular focus on our service, facilities and overall experience. I am delighted to read that you enjoyed most of your experience with us. I do also appreciate your feedback on your food and beverage experience, in regards to the quality of food. Your comment has been shared with our Food & Beverage Manager for his review. I am certain you will find these issues rectified on your return visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Blair Morten Front Office Manager

Great Location

TripAdvisor rating 5.0/5

mandee0072020 Business - TripAdvisor review

The staff are extremely pleasant, helpful and accommodating. Dinner at the restaurant was excellent. The steak was cooked exactly as requested and nearly fell apart it was so tender. The location is great, go down in the lifts straight into Lambton Quay. I enjoyed a room upgrade and welcome gift on arrival.

We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

excellent central location

TripAdvisor rating 5.0/5

tonih955 TripAdvisor review

I spent a long weekend in Wellington shopping with a group of girls. We enjoyed our stay at the Novotel as it was central to shopping and quick and easy to get ubers to go out for dinner. The hotel was clean and tidy and the staff were very helpful

We very much appreciate your comments regarding your stay at the Novotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in WELLINGTON