Novotel Wellington Hotel 4 stars

I thought the charge of $360 for a single night was particularly expensive. And then continental breakfast at $30 (room service) was also excessive. If it was high-quality, that would be fine. But I was left waiting at reception on check-in for over 5 mins with no-one even acknowledging me (even though two people were there), one lift was out, the clock radio only has the ability to charge iphone 4, etc. I had a colleague who stayed at the James Cook next door for more like $200. Similar room, but much better facilities.

The online check in, said that I would only need to collect my keys on arrival. The hotel was prepaid. But it took just as long as if I hadn't done an online check in, plus the staff member didn't seem to know what she was doing. Additionally the bath has been damaged and the repair had become scungy and moldy

I was able to check into my room early, which simply made life easier. I love the soft, comfortable bed. I really like the wee table by the couch - perfect for a laptop, and room service dinner.

Great location, breakfast and customer service. But very uncomfortable beds. Nobody slept well.

The room was not ready when we arrived with a portacot. The door in our room made such a noise when ever we opened it which didn’t help with the baby. The room wasn’t very clean. The staff were very friendly but seemed very stressed and short with everyone as I understand the hotel was over booked through travago which I know is not Novotel fault but made our experience not good.

We found the staff were great and helpful when required.

Staff looked after us, parked the car, took our bags to look after well before check in time. Also we’re honest in refunding us where we had been overcharged

Nice and central in Wellington, easy to get everywhere with shortcuts and lifts through buildings to access Lambton Quay.

We had a family trip and spent 3 nights at Novotel Wellington. It was well located with lift access to Lambton Quay. Limited facilities onsite but the city access makes up for that.

Always a nice stay, handy to everything on either The Terrace or Lambton Quay, rooms are clean and tidy. Food of good quality, and beds are really comfortable. Staff are friendly. Breakfasts are good.

The room booked and confirmed was unavailable. Instead, we were offered a room that could sleep 2 people and our 3 year old slept in the bed with us

I stayed overnight for business. The room was well appointed and clean. The staff were helpful. As an Accor club member, I received a free welcome drink which was appreciated. The room had a harbour view, a desk, large bed, flat screen TV. The bathroom was nicely furnished although not super-new, with a shower over a bath - I have no complaints though. Only thing missing - a nespresso coffee machine in the room

Such a convenient place to stay for central Wellington. The service and cleanliness of the hotel was spot on. The only slight negative was the price of the breakfasts seemed a bit high but not a problem as plenty of options nearby. Will definitely stay there whenever in Wellington.

Firstly, the air conditioning doesn't work and the windows don't open. So the room is very hot and it's hard to sleep. They offered a fan, but all that really did was blow the hot air around the room. ALl other rooms were the same, so it appears to be a central problem. Next, the WIFI is very poor and keeps dropping out. If you're planning on working online, I wouldn't bother. Lastly, the "Same Day" laundry service is actually Next Day. Other than that the rooms are clean and tidy, the food is good and the people friendly. There are foundation issues as described above however.

Novotel Wellington is a very good hotel with great amenities situated centrally on the Terrace within easy location to the waterfront, the cable car and stadium and central shopping amenities on Lambton Quay. Their is very limited parking but access to a parking lot next door is handy. Not much of a view even though we were located on the 10th floor, just overlooking the Terrace and similarly sized buildings surrounding. Staff were great, rooms were clean and food was good. I would say I only had a problem with the cost, so booking in advance (except for events) is not the best option as the rates were significantly lower during our stay. The duty manager did his best to help out within his limited power given the massive difference.