Novotel Wellington Hotel 4 stars

Quick and very friendly check in at front. Bar staff very friendly, welcoming and helpful. Room was very comfortable and clean. On contacting front desk to come and fix a sliding door that would not open the maintenance person arrived very soon after and fixed it. Had to contact desk next morning as fridge was not turned on so things were not kept cold over night. Also no slippers were provided and the essential lotions and shampoo etc had not been topped up. Check out easy. Held bags for a few hours after check out - very helpful. Foyer was very small and tight seating arrangements which is a shame.

great location, comfortable rooms.

10

Clean and great staff

The beds were very uncomfortable

We have stayed at this hotel on several occasions in the past and will definitely return for future stays. We always enjoy our time at The Novotel Wellington.....Front desk staff are very friendly and helpful, the the rooms are clean and fresh and the beds are soooo comfy, location is great with direct lift access down to Lambton Quay.

Booked at short notice and got a great room. Service was friendly and efficient. Would love opening windows.

All staff were very friendly, helpful and efficient.

Very comfortable stay. Loved how close it was to all the sights. Buffet breakfast was amazing with a huge selection!

Very handy hotel in the middle of the CBD, breakfast was lovely, liked the fresh made omelet’s, rooms where very clean and we could see the New Year’s Eve fireworks from our room window

I can't count the number of times we've stayed at this property but it is always awesome. They do a great job of catering to business or leisure travelers and families. We recently stayed for a family holiday on the way down to Christchurch. We were able to get two rooms joined together, which made it easy with the kids. Definitely recommend this hotel. Their restaurant has a good selection and great quality food, but it does get very busy, so wait times can extend.

Although our room had been cleaned, the shampoo, shower gel, tissues, regular coffee & milk had not been replenished. Neither key would open the door on the second day. The night before leaving, the safe which contained our passports & driving licenses would not unlock. Despite putting urgency on the situation several times as we had to leave at 0730 to catch the ferry, it was not until 0715 before a person capable of opening it arrived & installed new batteries. We will be wary of using the Accor brand in the future.

I didn't use your car parking Because of the charges

Nice hotel. Close to cable car and walking distance (10 to 15 min) to the harbour or Cuba street. Friendly staff, clean room. good restaurant. very quiet during the night on the streets in the neighborhood

Very disappointed that wifi was not included in the hotel price