Mercure Hotel Hannover Oldenburger Allee 4 stars

Customer review rating (ALL Rating) 4.2/5 528 reviews

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Mercure Hotel Hannover Oldenburger Allee - Image 4
Oldenburger Allee 1, 30659 HANNOVER, Germany

Description

Hotel extras

  • 150 air-conditioned guest rooms

  • City center can be reached in just 15 minutes by public transport

  • Hotel parking garage as well as parking places right next to the hotel

  • Only 766 yards (700 m) from highway exit A7 "Hannover-Lahe"

  • Large shopping center within walking distance

Our accommodation(s)

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Hotel location

Mercure Hotel Hannover Oldenburger Allee

Oldenburger Allee 1
30659 HANNOVER
Germany

GPS:52.41676, 9.8271

Telephone
Fax +49 511 6155555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE JARDIN

The Le Jardin restaurant specializes in delicious dishes based on Mediterranean cuisine. Enjoy popular classics at lunchtime or in the evening, and sit on the terrace when the weather is good! The restaurant is open from 12 noon to 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  528 reviews

TripAdvisor Rating  3.5/5  325 reviews

The hotel is OK, enough for a short business trip

Customer review rating 3.0/5

Jonathan Q. Business - Confirmed reviews ALL

This hotel is just OK, nothing impressing, no bells and whistles. Upon arrival, they forgot to mention there is no daily cleaning of the room. I find it out by myself after being the same room for three days without having any cleaning. I asked a reception and they explained me that they’re not doing cleaning of the room, except if the customer asked specifically for it… which is fine for me as long as front desk inform the guest about it, which they didn’t. Also, I would’ve expected some kind of point compensation like many other Mercure hotels propose in exchange for not doing room cleaning. Also during dinner when I asked for a glass of water, I had to insist to have tapwater, the waiter was insisting to sell me a bottle of water instead, and initially told me that it is not possible to have tapwater. The only water I could have would be if I buy a glass of water. After all she came back with a glass of tapwater and the next dinners as well, but I found little bit uncomfortable that I had to insist to have free water. Small gym, no lemon-water at check in counter, etc…

Dear Guest, thank you for sharing your feedback with us. We apologize for the oversight in not informing you about our policy regarding daily room cleaning. On the reception desk is a information about, that we do not cleaning. We will address this internally to ensure better communication with our guests in the future. Regarding the issue with the water service during dinner, we appreciate your understanding and will remind our staff to offer tap water promptly when requested. We value your input and will strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Warm regards, Mercure Hotel Hannover Oldenburger Allee

Alles supi!

Customer review rating 5.0/5

Anonymous Confirmed reviews ALL

110%

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Hannover Oldenburger Allee

Customer review rating 5.0/5

Rafael R. Confirmed reviews ALL

Super, top

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Hannover Oldenburger Allee

Serious Hygiene Issues and Poor Customer Service

Customer review rating 1.0/5

Wail T. Business - Confirmed reviews ALL

As an Accor fidelity member, I'm shocked by my recent experience at this Mercure hotel. Within 20 minutes of checking in, I discovered a dried blood stain under the first layer of sheets in my room (603). This is a major hygiene concern that raises questions about the hotel's cleaning standards. What's even more disappointing is the complete lack of response from the management. I immediately reported the issue via email with photographic evidence, but hours passed without any acknowledgment or action taken. This level of negligence is unacceptable for any hotel, let alone one belonging to the Accor group. Key issues: 1. Unhygienic conditions (blood stain on sheets) 2. Lack of proper room cleaning between guests 3. Non-existent customer service 4. Failure to address a serious health and safety concern I cannot recommend this hotel to anyone prioritizing cleanliness and responsive customer service. This experience has seriously damaged my trust in both the Mercure brand and Accor group. Potential guests should be aware of these issues before booking.

Dear Guest, we sincerely apologize for the unacceptable experience you had at our Mercure Hotel Hannover Oldenburger Allee. The hygiene issue you encountered in your room is indeed concerning and does not meet our cleaning standards. We deeply regret the lack of response from our management team, as this does not reflect the level of customer service we strive to provide. Rest assured, we are taking immediate steps to address these shortcomings and ensure such incidents do not recur. Your feedback is invaluable in helping us improve, and we appreciate your loyalty as an Accor fidelity member. We understand your disappointment and regret the trust that has been eroded. Should you reconsider, we would welcome the opportunity to restore your faith in both the Mercure brand and the Accor group. Warm regards, Mercure Hotel Hannover Oldenburger Allee

Bar

Customer review rating 5.0/5

Leander Business - Confirmed reviews ALL

Natalies Service war exquisit.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Hannover Oldenburger Allee

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Other web-users rate our hotel

  • 234 reviews 8.5/10 Location
  • 570 reviews 6.2/10 Room
  • 425 reviews 8.7/10 Service
  • 18 reviews 8.3/10 WiFi
  • 273 reviews 4.3/10 Cleanliness
  • 251 reviews 7.8/10 Breakfast
  • 148 reviews 4.5/10 Food
  • 144 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.