Mercure Hotel Hannover Oldenburger Allee 4 stars

Customer review rating (ALL Rating) 4.2/5 592 reviews

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Oldenburger Allee 1, 30659 HANNOVER, Germany

Description

Hotel extras

  • 150 air-conditioned guest rooms

  • City center can be reached in just 15 minutes by public transport

  • Hotel parking garage as well as parking places right next to the hotel

  • Only 766 yards (700 m) from highway exit A7 "Hannover-Lahe"

  • Large shopping center within walking distance

Our accommodation(s)

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Hotel location

Mercure Hotel Hannover Oldenburger Allee

Oldenburger Allee 1
30659 HANNOVER
Germany

GPS:52.41676, 9.8271

Telephone
Fax +49 511 6155555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE JARDIN

The Le Jardin restaurant specializes in delicious dishes based on Mediterranean cuisine. Enjoy popular classics at lunchtime or in the evening, and sit on the terrace when the weather is good! The restaurant is open from 12 noon to 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  592 reviews

TripAdvisor Rating  3.5/5  326 reviews

Customer review rating 1.5/5

Liam C. Business - Confirmed reviews ALL

The room was not cleaned properly at all. There was thick dust in all cracks and corners. There was a literal SHIT STAIN on my toilet seat. After talking to the reception, I couldn't get another room, because the hotel was booked out. A lady came to clean it and I got offered no reimbursements at all. Only a short admission, that it shouldn't be like this. I would have expected at least a little something, some small kind of concession. Outrageous! The bed was not comfortable at all, and I woke up with back pain both mornings. The service was horribly understaffed and one had to wait very long to get served. Then they served very cheap food for expensive prices that had way too much salt.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced during your visit. It is disheartening to learn that your room did not meet our cleanliness standards and that you encountered issues with the bed's comfort. Please rest assured that the concerns you raised will be reviewed with our housekeeping team to ensure better attention to detail in the future. I appreciate your comments about the service levels in our dining area and the pricing of our food offerings. We strive to provide quality meals and attentive service, and I regret that we fell short in your case. While I understand your disappointment regarding the lack of compensation during your stay, our policy is to address issues as they arise based on availability and operational capacity. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Customer review rating 5.0/5

Werner H. Business - Confirmed reviews ALL

Frau Lohmann war seeeeeeehr nett mir mir, 100% recomendable. She helped me when I needed directions and treated me with kindness and respect

Sehr geehrter Gast, vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Frau Lohmann Ihnen mit ihrer Freundlichkeit und Hilfsbereitschaft zur Seite stand. Ihr Lob werden wir gerne an sie weiterleiten. Mit freundlichen Grüßen, Mercure Hotel Hannover Oldenburger Allee

Lovely venue and staff

Customer review rating 5.0/5

Szilvi Confirmed reviews ALL

This hotel is HIGHLY recommended 😍 Clean everywhere, sound isolation is great, the hotel is modern, elegant, with lovely personnel and super dog-friendly premises both inside and outside. Some milk or cream would have been lovely by the coffee machine and the fridge screwed locked was disheartening to have.

Dear Guest, Thank you for your kind words about our hotel. We are delighted to hear that you enjoyed our modern ambiance, cleanliness, and the dog-friendly facilities. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Toller Service Tolle Bedienung

Sehr geehrter Gast, vielen Dank für Ihr positives Feedback. Es freut uns zu hören, dass Sie mit unserem Service zufrieden waren. Ihre Zufriedenheit ist unser größtes Anliegen. Mit freundlichen Grüßen, Mercure Hotel Hannover Oldenburger Allee

Disappointed

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not a place to stop and definitely don’t pay for breakfast. Rooms was outdated. Toilet with lot of stains and black. Rooms outdated. Pillows and beds uncomfortably and soft. Air conditioning barely working. Breakfast was very poorly presented and no muck choice s for the price of €23.

Sehr geehrter Gast, Es tut uns leid zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback und nehmen Ihre Anmerkungen ernst, um unseren Service zu verbessern. Mit freundlichen Grüßen, Mercure Hotel Hannover Oldenburger Allee

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Other web-users rate our hotel

  • 193 reviews 8.4/10 Location
  • 579 reviews 6.9/10 Room
  • 441 reviews 8.6/10 Service
  • 11 reviews 6/10 WiFi
  • 281 reviews 5.2/10 Cleanliness
  • 268 reviews 7.6/10 Comfort
  • 242 reviews 7.8/10 Breakfast
  • 147 reviews 4.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.