Mercure Hotel Hannover Oldenburger Allee 4 stars

Customer review rating (ALL Rating) 4.2/5 623 reviews

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Oldenburger Allee 1, 30659 HANNOVER, Germany

Description

Hotel extras

  • 150 air-conditioned guest rooms

  • City center can be reached in just 15 minutes by public transport

  • Hotel parking garage as well as parking places right next to the hotel

  • Only 766 yards (700 m) from highway exit A7 "Hannover-Lahe"

  • Large shopping center within walking distance

Our accommodation(s)

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Hotel location

Mercure Hotel Hannover Oldenburger Allee

Oldenburger Allee 1
30659 HANNOVER
Germany

GPS:52.41676, 9.8271

Telephone
Fax +49 511 6155555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE JARDIN

The Le Jardin restaurant specializes in delicious dishes based on Mediterranean cuisine. Enjoy popular classics at lunchtime or in the evening, and sit on the terrace when the weather is good! The restaurant is open from 12 noon to 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  623 reviews

Comfortable experience for my overnight stay

Customer review rating 5.0/5

Thomas K. Business - Confirmed reviews ALL

Almost perfect stay. I booked your hotel for a 1-night stay when I was travelling across Germany. I was very warmly welcomed by your front desk (one of the best receptionists I have encountered in Accor so far!). And also the room was very clean and comfortable. I only have 2 small minus points which did not make it 100% perfect (but rather 90% perfect). The first is that I had to actively ask for my room upgrade which in other Accor hotels is pro-actively offered. I don't like to ask for this, but if it is not offered or discussed on arrival, I do ask for it o/c given my Diamond status. The second was that there was a bit of a strange (sewer) smell in the corridors of the hotel (which was unsuccessfully trying to be masked with some parfum). Luckily that smell was not in the room, so it was just a 'scary' feeling of what I would find in the room when I was first walking there.

Customer review rating 5.0/5

Piepert Solo - Confirmed reviews ALL

Prima

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Wolfgang A. Business - Confirmed reviews ALL

Entering my room, I recognized that the the temperature. It was not possible to regulate., so I slept with open window.

Dear Mr. A., Thank you for your feedback regarding your recent stay. We appreciate your comments regarding the temperature regulation in your room. We understand the importance of comfort during your visit and will take your feedback into consideration for future improvements. Goodbye and best regards, Mercure Hotel Hannover Oldenburger Allee

Improvement required

Customer review rating 3.0/5

L.n. Business - Confirmed reviews ALL

Had several stays in this hotel, which is overall ok, but lacks in core aspects imho. As a loyal platinum member I’ve never been addressed nor being offered an upgrade spontaneously, even if there was capacity. Unfortunately, a very common aspect to all ACCOR hotels. It’s more for the points itself rather than for extra service or amenities you get that that I'm still booking ACCOR hotels. Other brands offer much more attention and services to loyal members. This specific hotel lacks in cleanness. Hair everywhere in the bathroom, especially in the corners. Not a good feeling at all. But that’s a common tendency in all Accor hotels. Cheap labour leads to poor service. Restaurant food quality is very poor. I do avoid eating there. There are many good examples of Mercure or Novotel with much better food quality. Depending on if you get the renewed ones or not. Poor

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We appreciate your loyalty as a platinum member and understand your concerns about the recognition of your status. While we aim to provide exceptional service, it is noted that there may be opportunities for improvement in this area. We sincerely apologize for the cleanliness issues you encountered in your bathroom. It is our priority to maintain high standards of hygiene, and we regret that we fell short during your stay. Your comments will be taken into consideration as we continually strive to enhance our housekeeping practices. Regarding the dining experience, we appreciate your input about the food quality. Your feedback is valuable as we work on refining our menu and ensuring a more satisfying culinary experience for our guests. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Customer review rating 3.5/5

Stephanie K. Business - Confirmed reviews ALL

My room smelled musty, and in order to open the window I had to return to the reception (because the phone didn’t work) and sign a form so they could unlock it (the room was on the first floor with a rooftop terrace in front of the window). No wonder the room didn’t smell good if it couldn’t be ventilated.”

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to the room conditions and the difficulties with the window accessibility. While we strive to ensure a pleasant environment for our guests, I regret that we did not meet your expectations in this instance. Your comments are invaluable for our ongoing improvement efforts, and I will ensure they are shared with the appropriate team. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Other web-users rate our hotel

  • 205 reviews 8.2/10 Location
  • 590 reviews 6.9/10 Room
  • 453 reviews 8.4/10 Service
  • 12 reviews 8.4/10 WiFi
  • 287 reviews 5.2/10 Cleanliness
  • 279 reviews 7.5/10 Comfort
  • 246 reviews 7.9/10 Breakfast
  • 179 reviews 6.2/10 Vibe

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