Mercure Hotel Hannover Oldenburger Allee 4 stars

Customer review rating (ALL Rating) 4.2/5 611 reviews

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Oldenburger Allee 1, 30659 HANNOVER, Germany

Description

Hotel extras

  • 150 air-conditioned guest rooms

  • City center can be reached in just 15 minutes by public transport

  • Hotel parking garage as well as parking places right next to the hotel

  • Only 766 yards (700 m) from highway exit A7 "Hannover-Lahe"

  • Large shopping center within walking distance

Our accommodation(s)

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Hotel location

Mercure Hotel Hannover Oldenburger Allee

Oldenburger Allee 1
30659 HANNOVER
Germany

GPS:52.41676, 9.8271

Telephone
Fax +49 511 6155555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE JARDIN

The Le Jardin restaurant specializes in delicious dishes based on Mediterranean cuisine. Enjoy popular classics at lunchtime or in the evening, and sit on the terrace when the weather is good! The restaurant is open from 12 noon to 10:00pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  611 reviews

Customer review rating 4.5/5

Wolfgang A. Business - Confirmed reviews ALL

Entering my room, I recognized that the the temperature. It was not possible to regulate., so I slept with open window.

Dear Mr. A., Thank you for your feedback regarding your recent stay. We appreciate your comments regarding the temperature regulation in your room. We understand the importance of comfort during your visit and will take your feedback into consideration for future improvements. Goodbye and best regards, Mercure Hotel Hannover Oldenburger Allee

Improvement required

Customer review rating 3.0/5

L.n. Business - Confirmed reviews ALL

Had several stays in this hotel, which is overall ok, but lacks in core aspects imho. As a loyal platinum member I’ve never been addressed nor being offered an upgrade spontaneously, even if there was capacity. Unfortunately, a very common aspect to all ACCOR hotels. It’s more for the points itself rather than for extra service or amenities you get that that I'm still booking ACCOR hotels. Other brands offer much more attention and services to loyal members. This specific hotel lacks in cleanness. Hair everywhere in the bathroom, especially in the corners. Not a good feeling at all. But that’s a common tendency in all Accor hotels. Cheap labour leads to poor service. Restaurant food quality is very poor. I do avoid eating there. There are many good examples of Mercure or Novotel with much better food quality. Depending on if you get the renewed ones or not. Poor

Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We appreciate your loyalty as a platinum member and understand your concerns about the recognition of your status. While we aim to provide exceptional service, it is noted that there may be opportunities for improvement in this area. We sincerely apologize for the cleanliness issues you encountered in your bathroom. It is our priority to maintain high standards of hygiene, and we regret that we fell short during your stay. Your comments will be taken into consideration as we continually strive to enhance our housekeeping practices. Regarding the dining experience, we appreciate your input about the food quality. Your feedback is valuable as we work on refining our menu and ensuring a more satisfying culinary experience for our guests. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Customer review rating 3.5/5

Stephanie K. Business - Confirmed reviews ALL

My room smelled musty, and in order to open the window I had to return to the reception (because the phone didn’t work) and sign a form so they could unlock it (the room was on the first floor with a rooftop terrace in front of the window). No wonder the room didn’t smell good if it couldn’t be ventilated.”

Dear Guest, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discomfort you experienced due to the room conditions and the difficulties with the window accessibility. While we strive to ensure a pleasant environment for our guests, I regret that we did not meet your expectations in this instance. Your comments are invaluable for our ongoing improvement efforts, and I will ensure they are shared with the appropriate team. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, Mercure Hotel Hannover Oldenburger Allee

Top Theke

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Super nette Frau an der Bar!

Sehr geehrte/r Gast, vielen Dank für Ihr positives Feedback. Es freut uns sehr zu hören, dass Sie mit unserem Service an der Bar zufrieden waren und unsere Mitarbeiterin Ihnen einen angenehmen Aufenthalt bereitet hat. Mit freundlichen Grüßen, Mercure Hotel Hannover Oldenburger Allee

Super Service

Customer review rating 5.0/5

Paul Business - Confirmed reviews ALL

Alles Top!

Sehr geehrter Gast, Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie mit unserem Service und Ihrem Aufenthalt zufrieden waren. Ihre Zufriedenheit ist uns sehr wichtig. Mit freundlichen Grüßen, Mercure Hotel Hannover Oldenburger Allee

Other web-users rate our hotel

  • 204 reviews 8.2/10 Location
  • 593 reviews 7/10 Room
  • 454 reviews 8.4/10 Service
  • 12 reviews 8.4/10 WiFi
  • 286 reviews 5.6/10 Cleanliness
  • 280 reviews 7.5/10 Comfort
  • 247 reviews 8/10 Breakfast
  • 151 reviews 4.6/10 Food

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