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Dear Sir/Madam, Please note that I attempted to check out today at 3:45 am, as I said I would last evening. I was informed by a rude and ill-informed colleague of yours that the system was not working and that I needed to stay until it was back up running. That of course is obscene, and perhaps illegal. I do not think that a hotel can force someone to stay if their computer system for checking out does not work. Had I stayed, I would have missed my flight to the US, as I told her. I would have also sued Mercur for reimbursement of the flight tickets. I also told her that the hotel had my credit card on file, which she was able to verify after circa five minutes, while a taxi waited to take me to the airport. I remain, Prof. Dr. Myles W. J.

Great location and excellent service; The sales are very good at making you feel welcome and appreciated. The beds are incredibly comfortable and the services provided are second to none. This is a very good hotel to stay in and Hannover is lucky to have such brilliant hospitality.

well located to visit city, friendly staff. very hygienic rooms.

We had a good experience, but had thought that an option of a small breakfast offer for six to eight Euro would have been nice. The big breakfast buffet was nice but very expensive.

Late check in…very friendly staff! Rooms simple and small, but very clean. Good central location in the city of Hannover. Nice range of products to purchase from food, sneaks, drinks, microwave downstairs!

Alles okay

All good however a bit confusing due to recent security measures. No daily housekeeping service.

Whilst we fully appreciate that both your guests and staff need to be fully protected from any risk of Covid infection, the deletion of any kind of room service on alternate days is an exaggeration. We see this as a cost/service reduction and not as additional protection. We expect our beds to be made for us and the bathroom to be tidied daily in a Mercure hotel, acknowledging that guests should, for example, leave the room window open when leaving the room.

We stayed for 4 nights to include the Hannover - Hamburg match. Very comfortable stay. Good ambience in lounge and bar area. Night porter to be commended for helping us resolve a problem with the safe at 1 am. Have stayed here a few times and each time have been very satisfied. Extra pillows provided as requested. Hotel staff are always welcoming and friendly.

Room is not very big, but you have everything you want. Excellent breakfast with large selection of healthy items.Comfortable Riesling lounge to enjoy a drink and/or snack in the evening. Very friendly staff.

My first visit I this hotel and was impressed by the friendly welcome and helpfulness of the staff As an example of this the TV in the bar wasn’t working but one of the bar staff gave me her personal phone to watch the champions league final! Thank you

it was a pleasure to stay in this hotel! very friendly staff and very nice room! all clean and new style! love it! at the restaurant we had a small snack and the breakfast in the morning was fantastic! in 5 minutes walking you are in the city centre of Hannover so a great loacation! we were nice surprised we had BVN (dutch television netwerk) at the tv!

the hotel location is central and near the city center, big and nice room, the breakfast and the service is excellent . I recommend of staying in itthe staff at the hotel us very friendly and helpful willing to assist at any matter/

During Domotex fair price very expensive,Lack of staff in front office, sometimes only one person, very slow to handle guests, take time for check in and check out, we was waiting for receipt untill taxi coming , not prepared well.