Mercure Hotel Hannover Mitte 4 stars

Customer review rating (ALL Rating) 4.6/5 1,394 reviews

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Mercure Hotel Hannover Mitte - Image 1
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Postkamp 10, Niedersachsen, 30159 HANNOVER, Germany

Description

Hotel extras

  • Green Key-certified hotel

  • Quiet business and family hotel with sufficient parking spaces.

  • Central to Maschsee, Herrenhausen Gardens, City, Opera & Eilenriede

  • Concerts, club parties - we have the best place - right in the city center.

  • Electric car? Two public e-charging stations! Or use e-scooters.

Our accommodation(s)

Hotel location

Mercure Hotel Hannover Mitte

Postkamp 10, Niedersachsen
30159 HANNOVER
Germany

GPS:52.380129, 9.729856

Telephone
Fax +49 511 47390100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX!

RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and like. Inspiration for good ideas, good decisions and good conversations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,394 reviews

Customer review rating 4.5/5

Hugh A. Solo - Confirmed reviews ALL

I arrived by motorbike and was easily able to find a space in the underground car park. Upon arrival at reception, I was quickly greeted by the friendly receptionist, who explained the details (except the fact that housekeeping is only every second day). The room itself was very nice: clean, comfortable and well-appointed without being fussy. As a platinum member, they had kindly given me a complimentary mini-bar with beer and soft drinks; it was a hot weekend, so I made full use of the latter. Breakfast offered a decent selection of hot and cold items. The hotel had a bar, but this seemed to keep slightly erratic opening hours. However, the reception offered a selection of wine, beer and soft drinks to take back to your room.

Dear Mr. A., thank you very much for your detailed and positive review! We are delighted to hear that you felt completely at home with us and that you appreciated the welcome at the front desk as well as the care provided by our staff during your stay. We will gladly take your comment regarding the opening hours of our hotel bar into consideration. Overall, we appreciate your feedback, as it helps us continue to improve our service. We hope to welcome you back soon! With warm regards, Johanna Engel Guest Relation Manager

Customer review rating 3.5/5

Dieter E. Business - Confirmed reviews ALL

The room was great and comfortable. It was very quit. The restaurant was a pour preformance. On our first evening we tasted several dishes and they can be best described as "tasteless". The last evening we had booked for several of us dinner for 19h30. By this time, the buffet was basically empty, except for the salats and one dessert. The chef told us, he will try to find some more food. In the end he produced one dish (beef geschnetzeltes), but this was not what you expect when you order a buffet style dinner with multiple options. When we ordered beer with our food, we had to wait long. On request, we were told that they are out of glasses, but that glasses will come soon. We were almost done with the dinner by the time the beer arrived. We got only beer in small glasses, because big glasses where still out. In summary: the organisation of the kitchen seems to be very pour. This is not what I expected from a 4 star hotel restaurant.

Customer review rating 5.0/5

Oksana G. Families - Confirmed reviews ALL

Room was cozy, location is good, 5-10 min walk to the metro station, 15 min to a central metro sration

Dear Mrs. G., thank you for choosing us for your stay in Hanover and for having taken the time to complete our review. I am glad you had an enjoyable stay with us, I will certainly share your feedback with my team. Looking forward to the pleasure of welcoming you back in the near future, With kind regards, Johanna Engel Guest Relation Managerin

Customer review rating 1.5/5

Mathieu C. Business - Confirmed reviews ALL

Wifi didnt work.in my room (307) and person at desk had no idea what to do about it. Temperature in shower was unstable and inconsistent, going from lukewarm to burning hot and painful (as if water heater was shared). Bed was not very comfortable (not double.but two singles).

Dear Mr. C., Thank you for taking the time to share your invaluable feedback with us. I was sorry to learn that you were not entirely satisfied with your stay and that the bed was not comfortable for you. The problem with the shower I passed on to our technician and must apologies for any failings in service. The team and I hope to have the opportunity to restore your faith in our hotel in the future. With kind regards, Johanna Engel Guest Relation Managerin

Customer review rating 5.0/5

Wojciech A. Families - Confirmed reviews ALL

Check-in agent excellent, personalised note in the room. Ms Collins as usual top notch

Dear Mr. A., thank you so much for your wonderful feedback! We’re delighted to hear that you were satisfied with our check-in staff and that you enjoyed the personal note in your room. We place great importance on providing personalized service and are glad you felt at home with us. We hope to welcome you back soon! With warm regards, Johanna Engel Guest Relation Manager

Other web-users rate our hotel

  • 542 reviews 9.2/10 Location
  • 753 reviews 7.2/10 Room
  • 702 reviews 9.1/10 Service
  • 13 reviews 6.9/10 WiFi
  • 582 reviews 9.2/10 Breakfast
  • 398 reviews 5.9/10 Comfort
  • 320 reviews 8/10 Cleanliness
  • 139 reviews 3.2/10 Value

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