Mercure Hotel Hannover Mitte 4 stars

TripAdvisor rating 4.0/5 612 reviews
Mercure Hotel Hannover Mitte
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Homely atmosphere in the bar and lobby thanks to our "Relax" concept

  • 7 event rooms on the 6th floor overlooking the city incl. roof terrace

  • 171 modern rooms located right in the center of the city of Hanover

  • 50 underground parking spaces and 25 outdoor parking spaces for a fee

  • In a quiet location right next to a park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hannover Mitte

Postkamp 10
Niedersachsen
30159
hannover
germany

Tel: +49511473900

Fax: (+49)511/47390100

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   128/134 Am Klagesmarkt

  • U 11 :   U 11 Christuskirche

  • U4 U5 :   U4, U5 Steintor

  • U6 :   U6 Christuskirche

  • Line 10 :   Line 10 Steintor

  • By plane

    HAMBURG At 140km / 87 miles

  • By plane

    HANNOVER At 12km / 7.46 miles

  • By car

    A2 / A7 HANNOVER NORD At 6km / 3.73 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.62 miles

GPS :52.380129, 9.729856

Our accommodations

At the 4-star Mercure Hotel Hannover Mitte, you have the choice between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with twin beds or a queen-size bed. We have a room suitable for guests with reduced mobility. adapted room available for guests with reduced mobility. All 170 rooms in our hotel are air-conditioned and have free WIFI and DSL. 1 child aged up to 12 years may stay in your room for free. Your pet is also welcome to stay (charge of EUR 15/night).

Standard Room with queensize bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with queen-size bed and armchair

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and armchair

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Familyroom with Queen size bed and extra bed (80 x 200 cm)

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family room with 2 single beds and extra bed (2'8” x 6'7")

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Christoph & Charlène: La Provence

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Relax

Type of cuisine: Regional

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

Enjoy a glass of our selected wines in a cozy and homely atmosphere and discover our cold cuts from the Berkel machine in our "Relax" bar. The name says it all. We look forward to seeing you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 159

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,161 reviews

tripadvisor

TripAdvisor Rating 4.0/5

612 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very clean hotel with good friendly service

Customer review rating 4.5/5

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

Excellent hotel. I enjoyed my stay. Very friendly staff at the front desk.

Dear Mr. N, Thank you for your great review and feedback. I am very pleased that you felt comfortable with us. We hope to have the pleasure of welcoming you back soon. Kind regards, Charlène Koch Assistant Front Office Manager

Comfortable and relaxing

Customer review rating 4.5/5

Mark Couples - 23/12/2019 Confirmed reviews ALL

Very satisfactory

Dear Mark, Thank you for choosing to stay with us and for taking the time to give us your wonderful feedback. Great to see you had such a good experience with us. We hope to have the pleasure of welcoming you back soon. Kind regards, Charlène Koch, Assistant Front Office Manager

Nice and clean no frills hotel near city centre

Customer review rating 4.5/5

Uk-traveller Business - 21/12/2019 Confirmed reviews ALL

Arrived early (before 12pm) and was initially told to wait till 3pm or pay extra. However, when I showed an email I had received from Arcor about being able to check in early, they checked me in without any more fuss (relief!). Otherwise, the hotel is a very good place to overnight on a business trip to Hannover, and I tend to chose it over other Mercures in the city because of its location and it seems a more recent build with a fresh feel to it. The food in the restaurant is decent and the staff are all really friendly and competent.

Dear UK-traveller, Thank you for choosing to stay with us and for taking the time to give us your feedback. I am very sorry you had some difficulties during your arrival. Of course I will share your comments with out team to avoid situations like this. As your comfort is very important to us, we really appreciate your feedback. We hope to have the pleasure of welcoming you back soon. Kind regards, Charlène Koch, Asistant front office manager

cozy, close to the city center

Customer review rating 4.5/5

Contitech Business - 18/12/2019 Confirmed reviews ALL

overall it's a nice hotel; good breakfast, good coffee, friendy staff a bit far from the train station (in case of rain), very small rooms, missing a launge to wait for the colleagues/chatting

Dear Ms. P., Thank you for taking the time and effort in writing this feedback. We appreciate your business and the confidence you have placed in us. We are looking forward to welcoming you again in the close future Kind regards, Charlène Koch, Assistant Front Office Manager

Top business Hotel

Customer review rating 4.5/5

Harald Business - 13/12/2019 Confirmed reviews ALL

Wie immer "Alles top"

Sehr geehrte Harald, herzlichen Dank für diese positive Bewertung und die investierte Zeit. Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit vorweihnachtlichen Grüßen, Charlène Koch, Stellv. Empfangsleitung

Pleasant stay in a well situated Mercure

Customer review rating 4.5/5

Allan B. Couples - 09/12/2019 Confirmed reviews ALL

Satisfactory and quiet stay close to center. Rooms ok and breakfast as - altough the selection did not reaveal we are in Germany Service very good

Dear Mr. B., Thank you for choosing to stay with us and for taking the time to give us your great feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Charlène Koch, Assistant Front Office Manager

Disappointing

Customer review rating 4.5/5

Yuanyuan J. Couples - 09/12/2019 Confirmed reviews ALL

Well, the queen sized bed only has a single blanket like (80*200cm) then I called reception and ask for a big one. But I still get another small one like for baby... unbelievable... super disappointing with my stay with Mercure this time.

Dear Yuanyuan J., Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. As german standard all our blankets have the size of 135 cm x 200 cm. So this is the size we provided in your room and we also brought to your room then after contacting us. We hope to see you again soon, Sincerely, Your team of Mercure Hannover Mitte

Efficient, clean and comfortable

Customer review rating 4.5/5

Des C. Business - 27/11/2019 Confirmed reviews ALL

I arrived late and was efficiently checked in. My room on the 4th floor was recently renovated and had a clean feel about it. I slept in perfect quietness. Shower and bathroom facilities all worked well. Breakfast was excellent for choice and quality. My only criticism is that there are not enough lifts and I had to wait very long for each lift transfer.

Dear Mr C., Thank you for choosing to stay with us at Mercure Hotel Hannover Mitte and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Julia Neubrand Front Office Manager

Friendly Hotel in Hannover

Customer review rating 4.5/5

Julian &. C. Couples - 25/11/2019 Confirmed reviews ALL

Friendly helpful staff and a great bar/restaurant run by a tall bloke with a beard. He is a star! Our family meetings were enhanced by the great food wine and beer served by this friendly giant.

Dear Mr L., Thank you for choosing to stay with us at Mercure Hotel Hannover Mitte and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We will share your feedback with our collegue from the bar; for sure he will be glad. We are looking forward to welcoming you back again soon. Kind regards Julia Neubrand Front Office Manager

thumb up

Customer review rating 4.5/5

Anonymous Business - 13/11/2019 Confirmed reviews ALL

all o.k.

Everything o.K.

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Everything o.K.

Disappointed

Customer review rating 4.5/5

G.k. Families - 11/11/2019 Confirmed reviews ALL

On our arrival we were delighted with the setup. At about 18.00h we walked out and returned at about 23.00h only to find, that the bathroom smelled heavily of cigarette smoke. We rang the reception to complain. They did not seem overly concerned but offered us a different room. Being tired from the day we could not relate to the idea having to pack and unpack again. Instead we were hoping letting some fresh air in might help. In the middle of the night we woke up from the cigarette smell being so strong now even in our room, probably leaking through the bathroom door which did not close tightly. Most disappointing however was the handling of our repeated complaint at the reception. They regretted that a refund was impossible as we paid for the room at the time of booking. Any further options like a voucher or a breakfast FOC could not be decided by the young gentleman serving us as he was only an apprentice. The second gentleman at the counter next to him who would have been authorised tried his hardest to not join into the conversation. Also as a silver card member we expected a welcome drink which we did not receive. So we left very disappointed and with a headache from a smokey room.

Dear´G.K., Thank you for taking the time to tell us about your experience. I am sorry that your experience with the issues and the handling of our staff did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have raised your concerns with our Housekeeping Manager for investigation and necessary follow up. As an excuse, I credited 500 points on your account. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Koch, Assistant Front Office Manager

Reward points

Customer review rating 4.5/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

I cannot confirm the reward point in my apps. Does it need time to get the points? When I asked about the front during checked in, it was already registered front office said. Please let me confirm.

Okay

Customer review rating 4.5/5

L Business - 15/10/2019 Confirmed reviews ALL

Cheap furniture- no iron in the room- blanket/bed spread was barely large enough for one person.

Dear Ms. L., Thank you for taking the time and effort in writing this feedback. We appreciate your business and the confidence you have placed in us. I am sorry to learn that the experiences we provided fell below you expectation and I hope we have the opportunity to better serve you in the future. Kind regards Charlène Koch Assistant Front Office Manager

peaceful haven

Customer review rating 4.5/5

Irene W. Couples - 13/10/2019 Confirmed reviews ALL

Very good. Enjoyable breakfast with plenty of choice. Pleasant bar to relax in or soak up the ambiance. Staff very friendly. Pillows could be better and more choice of tea/coffee in the room would be good but over all - very good.

Dear Ms. W., Thank you for choosing to stay with us and for taking the time to give us this awesome feedback. Wonderful to see you had such a great experience with us. We all look forward to welcoming you back again soon. Kind regards, Charlène Koch, Assistant Front Office Manager

Perfect stay for a business trip

Customer review rating 4.5/5

Jochen Business - 08/10/2019 Confirmed reviews ALL

Modern style hotel, very well located. Mercure standard you know and love to come back to.

Dear Jochen, Thank you for choosing to stay with us and for taking the time to give us your feedback. Wonderful to see that you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Charlène Koch, Assistant Front Office Manager

A pleasant hotel with very friendly staff.

Customer review rating 4.5/5

Anonymous Business - 29/09/2019 Confirmed reviews ALL

The room was comfortable, quiet and clean. The restaurant selection for dinner is somewhat limited.

Good but uncertain

Customer review rating 4.5/5

Lakshmikanth P. Business - 09/09/2019 Confirmed reviews ALL

Stay was quite good. But I have a problem with my initial deposit Euro of 500 (during time of check-in) not refunded so far. My final overall bill of Euro 404 was separate and already paid at check-out. It has been over a week since I have checked out and returned to India, and I am not able to settle my bills with Company (Continental AG) due to the non refunded 500 Euro!

Best posibility for Continental Employees

Customer review rating 4.5/5

Alexander Business - 03/09/2019 Confirmed reviews ALL

High standard Rooms, clean but a bit loud. Kitchen staff very freandly, but the reception is only sometimes helpful. Anyway overall a good experience. I would recomend this Hotel to other Conti colleagues.

The hotel was nice and clean but the staff was not very helpful.

Customer review rating 4.5/5

Anonymous Business - 03/09/2019 Confirmed reviews ALL

I enjoyed the hotel and the breakfast. The waitstaff were very nice and helpful. The front desk staff were not helpful. There was very little explanation on how the parking lot worked and little to no help navigating the city. It was my first time in Hannover and the staff was not helpful in helping me find information about the city and giving me advice on where to go.

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