Mercure Hotel Hannover Mitte 4 stars

Satisfactory and quiet stay close to center. Rooms ok and breakfast as - altough the selection did not reaveal we are in Germany Service very good

Well, the queen sized bed only has a single blanket like (80*200cm) then I called reception and ask for a big one. But I still get another small one like for baby... unbelievable... super disappointing with my stay with Mercure this time.

I arrived late and was efficiently checked in. My room on the 4th floor was recently renovated and had a clean feel about it. I slept in perfect quietness. Shower and bathroom facilities all worked well. Breakfast was excellent for choice and quality. My only criticism is that there are not enough lifts and I had to wait very long for each lift transfer.

Friendly helpful staff and a great bar/restaurant run by a tall bloke with a beard. He is a star! Our family meetings were enhanced by the great food wine and beer served by this friendly giant.

all o.k.

Everything o.K.

On our arrival we were delighted with the setup. At about 18.00h we walked out and returned at about 23.00h only to find, that the bathroom smelled heavily of cigarette smoke. We rang the reception to complain. They did not seem overly concerned but offered us a different room. Being tired from the day we could not relate to the idea having to pack and unpack again. Instead we were hoping letting some fresh air in might help. In the middle of the night we woke up from the cigarette smell being so strong now even in our room, probably leaking through the bathroom door which did not close tightly. Most disappointing however was the handling of our repeated complaint at the reception. They regretted that a refund was impossible as we paid for the room at the time of booking. Any further options like a voucher or a breakfast FOC could not be decided by the young gentleman serving us as he was only an apprentice. The second gentleman at the counter next to him who would have been authorised tried his hardest to not join into the conversation. Also as a silver card member we expected a welcome drink which we did not receive. So we left very disappointed and with a headache from a smokey room.

I cannot confirm the reward point in my apps. Does it need time to get the points? When I asked about the front during checked in, it was already registered front office said. Please let me confirm.

Cheap furniture- no iron in the room- blanket/bed spread was barely large enough for one person.

Very good. Enjoyable breakfast with plenty of choice. Pleasant bar to relax in or soak up the ambiance. Staff very friendly. Pillows could be better and more choice of tea/coffee in the room would be good but over all - very good.

Modern style hotel, very well located. Mercure standard you know and love to come back to.

The room was comfortable, quiet and clean. The restaurant selection for dinner is somewhat limited.

Stay was quite good. But I have a problem with my initial deposit Euro of 500 (during time of check-in) not refunded so far. My final overall bill of Euro 404 was separate and already paid at check-out. It has been over a week since I have checked out and returned to India, and I am not able to settle my bills with Company (Continental AG) due to the non refunded 500 Euro!

High standard Rooms, clean but a bit loud. Kitchen staff very freandly, but the reception is only sometimes helpful. Anyway overall a good experience. I would recomend this Hotel to other Conti colleagues.

I enjoyed the hotel and the breakfast. The waitstaff were very nice and helpful. The front desk staff were not helpful. There was very little explanation on how the parking lot worked and little to no help navigating the city. It was my first time in Hannover and the staff was not helpful in helping me find information about the city and giving me advice on where to go.