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Mercure Hotel Hannover Mitte 4 stars

Customer review rating 4.5/5 3,917 reviews

ALLSAFE approved hotel

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Mercure Hotel Hannover Mitte
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+ 28 Services

Hotel extras

  • ALLSAFE certified (in cooperation with SGS Fresenius); Safe getaway with us

  • Business and family hotel with car park and parking garages.

  • Central to Maschsee, Herrenhausen Gardens, City, Opera & Eilenriede

  • All shops in the lobby with wide choice of BEER, WINE, HOT SNACKS & SWEETS

  • Concerts, clubs & more! Celebrate - we have the best base for this - RELAX

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Services for children
  • Beach and water sports Paying
  • Other sports activities
Business services
  • 11 Meeting room(s)
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Mercure Hotel Hannover Mitte

Postkamp 10
Niedersachsen
30159 hannover
germany

Tel: +49511473900

Fax: (+49)511/47390100

Check-in from 15h00

Check out up to 12h00

  • BUS :  128/134 Am Klagesmarkt

  • U 11 :  U 11 Christuskirche

  • U4 U5 :  U4, U5 Steintor

  • U6 :  U6 Christuskirche

  • Line 10 :  Line 10 Steintor

  • By plane

    HAMBURG At 140km / 87 miles

  • By plane

    HANNOVER At 12km / 7.46 miles

  • By car

    A2 / A7 HANNOVER NORD At 6km / 3.73 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.62 miles

GPS :52.380129, 9.729856

Our accommodation(s)

At the 4-star Mercure Hotel Hannover Mitte, you have the choice between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with twin beds or a queen-size bed. We have a room suitable for guests with reduced mobility. adapted room available for guests with reduced mobility. All 170 rooms in our hotel are air-conditioned and have free WIFI and DSL. 1 child aged up to 12 years may stay in your room for free. Your pet is also welcome to stay (charge of EUR 15/night).

Our restaurants and bars

RELAX!

Type of cuisine: International

RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and like. Inspiration for good ideas, good decisions and good conversations.

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our Relax (Bar and Restaurant) concept in comfortable atmosphere. Our motto: We love it!

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 159 m²

  • Maximum capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,917 reviews

TripAdvisor Rating 4.0/5

631 reviews

Extremely disappointing

Customer review rating 0.5/5

Prof. M. W. J. Solo - 13/09/2021 Confirmed reviews ALL

Dear Sir/Madam, Please note that I attempted to check out today at 3:45 am, as I said I would last evening. I was informed by a rude and ill-informed colleague of yours that the system was not working and that I needed to stay until it was back up running. That of course is obscene, and perhaps illegal. I do not think that a hotel can force someone to stay if their computer system for checking out does not work. Had I stayed, I would have missed my flight to the US, as I told her. I would have also sued Mercur for reimbursement of the flight tickets. I also told her that the hotel had my credit card on file, which she was able to verify after circa five minutes, while a taxi waited to take me to the airport. I remain, Prof. Dr. Myles W. J.

Great location and excellent service

Customer review rating 5.0/5

Joost S. Friends - 09/09/2021 Confirmed reviews ALL

Great location and excellent service; The sales are very good at making you feel welcome and appreciated. The beds are incredibly comfortable and the services provided are second to none. This is a very good hotel to stay in and Hannover is lucky to have such brilliant hospitality.

well located

Customer review rating 4.0/5

B. Couples - 03/09/2021 Confirmed reviews ALL

well located to visit city, friendly staff. very hygienic rooms.

Dear Mr. B., I would like to thank you for taking the time to complete our evaluation form regarding your recent stay. It is very valuable to us to hear about your experiences and it is also nice to hear that you enjoyed your stay with us. You mentioned that our colleagues during the night shift were a positive highlight during stay, we will surely pass on this compliment. I hope we can welcome you back in our hotel on your next trip to Hannover. Please feel free to contact me personally so I can make sure your next stay with us will be as memorable as this one. Kindest regards Anja Leisegang Direktorin / General Manager

well located

Customer review rating 4.0/5

Anonymous Couples - 24/08/2021 Confirmed reviews ALL

We had a good experience, but had thought that an option of a small breakfast offer for six to eight Euro would have been nice. The big breakfast buffet was nice but very expensive.

Dear Vanessa, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For a small breakfast to go you can choose the bakery near by the hotel. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Small but very clean rooms

Customer review rating 4.0/5

Sven Business - 24/08/2021 Confirmed reviews ALL

Late check in…very friendly staff! Rooms simple and small, but very clean. Good central location in the city of Hannover. Nice range of products to purchase from food, sneaks, drinks, microwave downstairs!

Dear Sven, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Sehr gu

Customer review rating 5.0/5

Anonymous Families - 23/08/2021 Confirmed reviews ALL

Alles okay

Dear Silvia , Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. 100 POINTS - THANK YOU! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Good location

Customer review rating 3.5/5

Anonymous Friends - 29/07/2021 Confirmed reviews ALL

All good however a bit confusing due to recent security measures. No daily housekeeping service.

Dear Sabrina, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Due to the hygiene and safety status of the country and also of the group, we clean the rooms only at the request of the guest, but not proactively. This is for the protection of our guests as well as the staff. If you are missing something in your room, need new towels, etc., please contact us at any time. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Hotel fine but exaggerated cut-backs under the excuse of Covid

Customer review rating 3.5/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Whilst we fully appreciate that both your guests and staff need to be fully protected from any risk of Covid infection, the deletion of any kind of room service on alternate days is an exaggeration. We see this as a cost/service reduction and not as additional protection. We expect our beds to be made for us and the bathroom to be tidied daily in a Mercure hotel, acknowledging that guests should, for example, leave the room window open when leaving the room.

Dear David, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. I fully understand your assessment of the room cleaning. As our employees have not yet been fully offered vaccinations, by the end of 08/21 all employees will have been 100% vaccinated, we are continuing with our hygiene regulations, which are applied throughout the Group and are also checked by our external audit by the Fresenius Institute. Our guests find the possible cleaning in consultation with the team very good and approve of the process. They can express the wish for cleaning at any time and we fulfill it promptly at any time. Feel free to contact our colleagues at any time, with us you should not miss anything. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Good stay

Customer review rating 4.0/5

Lene Families - 19/07/2021 Confirmed reviews ALL

Well located, easy to access. Comfortable room with space for three persons.

Dear Lene, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Well located, clean

Customer review rating 4.0/5

Anonymous Solo - 12/07/2021 Confirmed reviews ALL

The location of the hotel is great, everything is close by. The personnel is very friendly. Rooms are clean and well equipped. Although, small toiletries such as toothbrush or lotion could be a nice touch. Overall, had a great stay.

Dear Kitti, Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager

Tidy rooms and good parking

Customer review rating 3.5/5

P. J. Business - 02/07/2021 Confirmed reviews ALL

rooms were nice, good location, good parking.

Dear j., Thank you very much for your outstanding ratings regarding your stay at the Mercure Hotel Hannover Mitte. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comments, we have discussed these with the housekeeping department. This should not happen now. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang Direktorin / General Manager
Customer review rating 3.5/5

Anonymous Solo - 03/04/2021 Confirmed reviews ALL

The hotel staff was very friendly, and overall my stay was good. Only not so good aspect was the breakfast coming as lunch box without being able to select leading to food waste.

Dear Jens, You are right about the extra junk at breakfast. We would much rather be able to present you our buffet breakfast or even a tray service in the restaurant. Unfortunately, the pandemic regulations of the state of Lower Saxony do not allow this. We hope we have the pandemic under control soon and get back to the "new" normal with buffet. Look forward to welcoming you back again soon. Kind regards Anja Leisegang General Manager

Well located close to the hospital for my project and city centre.

Customer review rating 5.0/5

Ron V. B. Business - 14/03/2021 Confirmed reviews ALL

Nice room, kind staff members.

Dear Ron, Thank you for choosing to stay with us and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards Anja Leisegang General Manager

Enjoyed the stay

Customer review rating 4.5/5

Anonymous Solo - 31/01/2021 Confirmed reviews ALL

The room was great. It was clean and well made prior to my arrival. I really like that the rooms have both Heating and Air Conditioning, but even nicer for me to see was that the rooms seemed to be set up with a system that circulates the outdoors air into the room. This is something I wish all German houses and apartments had but sadly we are stuck with large windows, insufficent ambient heating that requires us to constantly open the windows to control the moisture. The room was also very peaceful and quiet. This was very important for me cause I am plagued with sleep issues in my noisy apartment. The staff were friendly and helpful! The only reason I dont give it a perfect 10 rating is cause , sadly the bar and restaurant were closed due to the Covid crisis. I can imagine how nice this hotel is when all of it is running as it should. Thats all I have to say for now. Thank you Accor and Mercure Hotel Hannover Mitte!

Dear Dathan, Thank you for a fascinating feedback - it makes us very proud. It is especially good to receive such praise in these challenging times. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang General Manager

Good service in difficult times

Customer review rating 4.5/5

Greg Business - 15/01/2021 Confirmed reviews ALL

It was a pleasure to stay with you during my business trip in the time of pandemics. Thank you for your accomodation and service. The room was sparkling clean, the staff very helpful. Highly recommended services, thank you and stay safe!

Dear Greg, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anja Leisegang General Manager

Trip to see football match

TripAdvisor rating 5.0/5

PatrickC5510 20/02/2020 TripAdvisor review

We stayed for 4 nights to include the Hannover - Hamburg match. Very comfortable stay. Good ambience in lounge and bar area. Night porter to be commended for helping us resolve a problem with the safe at 1 am. Have stayed here a few times and each time have been very satisfied. Extra pillows provided as requested. Hotel staff are always welcoming and friendly.

Dear PatrickC5510, Thank you so much for taking the time and effort in writing this great feedback. We appreciate your business and the confidence you have placed in us. We hope to have the opportunity to see you again soon. Best regards and take care, Your team of Mercure Hotel Hannover Mitte

Very good value for money!

TripAdvisor rating 5.0/5

JacobMolendijk Couples - 01/09/2019 TripAdvisor review

Room is not very big, but you have everything you want. Excellent breakfast with large selection of healthy items.Comfortable Riesling lounge to enjoy a drink and/or snack in the evening. Very friendly staff.

Friendly hotel

TripAdvisor rating 5.0/5

Greggybaby Family - 05/06/2019 TripAdvisor review

My first visit I this hotel and was impressed by the friendly welcome and helpfulness of the staff As an example of this the TV in the bar wasn’t working but one of the bar staff gave me her personal phone to watch the champions league final! Thank you

Dear Greggybaby, Thank you for choosing to stay with us at Mercure Hannover Mitte and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. It was our pleasure to welcome you and we look forward to seeing you again soon. Kind regards Charlène Koch Assistant Front Office Manager

great hotel!

TripAdvisor rating 5.0/5

ruudklessens Couples - 24/03/2019 TripAdvisor review

it was a pleasure to stay in this hotel! very friendly staff and very nice room! all clean and new style! love it! at the restaurant we had a small snack and the breakfast in the morning was fantastic! in 5 minutes walking you are in the city centre of Hannover so a great loacation! we were nice surprised we had BVN (dutch television netwerk) at the tv!

very good

TripAdvisor rating 4.0/5

Freedom37376725767 Friends getaway - 26/01/2019 TripAdvisor review

the hotel location is central and near the city center, big and nice room, the breakfast and the service is excellent . I recommend of staying in itthe staff at the hotel us very friendly and helpful willing to assist at any matter/

Dear Freedom37376725767, Thank you very much for sharing your experience. We appreciate your comments regarding your stay in our hotel. It was our pleasure to host you. We hope to see you again very soon. Best regards, Your Team from Mercure Hotel Hannover Mitte

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