Mercure Hotel Hannover Mitte 4 stars

Customer review rating (ALL Rating) 4.6/5 1,354 reviews

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Description

Hotel extras

  • Green Key-certified hotel

  • Quiet business and family hotel with sufficient parking spaces.

  • Central to Maschsee, Herrenhausen Gardens, City, Opera & Eilenriede

  • Concerts, club parties - we have the best place - right in the city center.

  • Electric car? Two public e-charging stations! Or use e-scooters.

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Hannover Mitte

Postkamp 10, Niedersachsen
30159 HANNOVER
Germany

GPS:52.380129, 9.729856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RELAX!

RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and like. Inspiration for good ideas, good decisions and good conversations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,354 reviews

Customer review rating 5.0/5

Rami S. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Julie S. Families - Confirmed reviews ALL

Dear Mrs. S., first of all, we would like to sincerely thank you for choosing our hotel again. We are very pleased to hear that you once again had a positive experience with our breakfast as well as with the friendliness and service provided by our breakfast team. We will, of course, be happy to share your kind words with our colleagues. We are all the more sorry that your overall impression this time was affected by your experiences at the reception and during check-in. We sincerely apologize that you did not feel welcomed and sufficiently taken care of upon arrival. A warm welcome, clear communication, and attentiveness to our guests’ individual wishes are essential elements of a successful stay for us. We take your feedback very seriously, as this was clearly not the experience we aim to provide. We also regret the situation regarding your room and the lack of coordination. Especially with returning guests, we want to be particularly attentive and ensure that expectations and booked services are fully met. We also understand that the different experiences regarding the parking fees caused confusion and frustration. Providing transparent information about all services and charges is very important to us, and we will review this matter internally once again. Thank you for your honest feedback, as it helps us identify areas where we can improve our service. We would greatly appreciate the opportunity to welcome you back in the future and to demonstrate the hospitality and level of service that you can rightfully expect from us. With warm regards Johanna Engel Guest Relation Manager

Customer review rating 4.5/5

Zdenek C. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Alexander B. Business - Confirmed reviews ALL

Dear Mr. B., thank you very much for your kind feedback. We are delighted to hear that you enjoyed a warm welcome, a smooth check-in experience, and some relaxing moments at our bar before heading out to explore the city. It is also great to know that you were able to enjoy the World Cup atmosphere with us. We hope you enjoyed your time in the city and look forward to welcoming you again. With warm regards, Johanna Engel Guest Relation Manager

Customer review rating 4.5/5

Danny E. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 517 reviews 9.2/10 Location
  • 741 reviews 7/10 Room
  • 681 reviews 9/10 Service
  • 12 reviews 6.9/10 WiFi
  • 565 reviews 9.2/10 Breakfast
  • 387 reviews 5.4/10 Comfort
  • 318 reviews 7.9/10 Cleanliness
  • 137 reviews 3.6/10 Value

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