Mercure Hotel Hannover Mitte 4 stars

Bed was made sloppy - dirty linen

I stayed for one night, a reservation I had to change a few times due to covid-19 but the hotel was so understanding. Check in was very swift and I headed to my room 334. On reaching the 3rd floor the smell of stale cigarette smoke hit me, thankfully it didn't filter to my room but I genuinely thought I was on a smoking floor as a guest had obviously been smoking in their room. On first appearance the room seemed clean but the cleaner had not wiped down the desk which had fresh coffee stains. I travelled with wipes so did this myself but it did make me question the cleaning standards. The bed and bathroom were clean and I did sleep well. The breakfast was very good, worth adding to a booking

Unexpectedly had to stay overnight in Hannover and was able to book a very nice, comfortable room at the hotel.

Friendly receptionist, clean room, kettle incl., very spacious, extremely satisfying shower experience!

A very comfortable stay

Check in was smooth and quick! We booked room through booking.com for two persons! In our room was everything only for one person, so I needed to go to reception and ask for additional blanket, pillow and towels! Otherwise room was clean and stylish! Even the fact that our window was to street side, it was not load, so we got a really good sleep!

Receptionist very professional and friendly. Corono restrictions were observed. Room was rather small but there was a strong smell of sewage, particularly in the bathroom and really strongly in the garage.

Despite the COVID-19 issue, the stay has been pleasant and comfortable. Thanks to the people at the desk for their kindness.

Renovated rooms, very good location and nice breakfast.

3 nights with my wife and toddler. Breakfast was good and provided a wide selection for the three of us to enjoy. the addition of vegan options was a welcome touch. staff were super attentive and friendly, something that we greatly appreciated over our stay. the parking situation could be improved in terms of value for money. As a hotel guest I was surprised to have to pay for parking, and then especially at a rate of 16.50 per day. the bar was very well stocked in terms of gin and the drinks were delicious. While it's interesting to see the attempt to use less water and resources by encouraging guests to keep their towels in return for a free soft drink or loyalty points, we didn't take part: we needed new toilet paper on the first day and we had no place to adequately dry our towels. and even when we didn't leave our towels on the rack, rather than leaving them on floor, they were still replaced with new ones. some more training required perhaps? In advance of getting to the hotel, we did flag via email to the hotel and then again via the online check in that we needed a parking space for the duration of the stay and a baby crib. I didn't receive a response to the email nor to the checkin request. on the day we arrived, the welcome was fine, but I didn't get a sense that the online checkin sped things up. also, while there was a crib in the room, there was no confirmation from the hotel in advance that this would be the case.

great place , great location , very friendly staff , good service , clean rooms , would come back for sure

Good! A bit too small rooms, quite crowded breakfast, and no area to exercise. You could get a room, with some weights, 2 TRX band, yoga mats and you are all set. You don't need to buy any expensive (crappy) equipment.

Stayed again at Hannover Mitte. Each time has been a good experience.

It was great !! The breakfast of 20 euro is too expensive relative to the content.

We stayed for 4 nights to include the Hannover - Hamburg match. Very comfortable stay. Good ambience in lounge and bar area. Night porter to be commended for helping us resolve a problem with the safe at 1 am. Have stayed here a few times and each time have been very satisfied. Extra pillows provided as requested. Hotel staff are always welcoming and friendly.