Novotel Suites Hannover City

I have stayed with you 10+ times before, and your location in the heart of Hannover is hard to beat, so I keep returning, even though I have also tested some of the Mercure hotels around the city center. But on my last few visits I have been very dissatisfied with the way you have chosen to save on staff costs by combining the check-in desks of the Novotel Suites and the next-door Ibis Budget. It seems that the clientele of Ibis Budget is the kind of people that it takes a long time to process at the check-in desk, as they want to hear what it costs to extend their stay, count their money to see if they can afford it etc. On my visit this time I was waiting in the check-in queue as number 5, with only one of the 4 in front of me also being a Novotel Suites client. The others were all Ibis Budget customers. And it took forever... There was only one girl at the front desk. The other front desk position was used by a young man who was busy making some work on the computer, doing his best to ignore the long queue. So it took some 15 minutes before it was my turn... You have no ALL Priority check-in desk either. You REALLY should consider changing this - after all it's the clients in the Novotel Suites that pay the higher price for their stay, so you prioritize them - and the ALL members not least! As I said I've stayed in your hotel 20+ times, but I have just about had enough of having to wait in line behind people from the neighboring low-cost hotel, so I will give you one more chance later this year, and if the situation has not changed I will use the Mercure hotels in downtown Hannover in the future... Your rooms in general are starting to look well used and need to be maintained/renewed by now... If you need further information about my complaints, feel free to get in touch on ja… Best regards ALL Platinum card holder #30…9743

Great stay after an unexpected train cancellation. Room good and easy to find. Small issue of being over charged for breakfast that was included….

Great Place. Reception Staff not too friendly.

I thought hotel comes with parking as it's not clearly explained on your website that the parking is not yours. Parking isn't expensive. It should state the price on your website. Also no sugar in the room.

It took over 1/2 hour to check in, even though we checked in online. The room was okay but there was dust on top of more furnitures and things. The breakfast was very good but we couldn't find Disinfectant alcohol to use in the restaurant before entering til breakfast buffet.