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Novotel Suites Hannover City Hotel 3 stars

Customer review rating 4.5/5 3,093 reviews
Novotel Suites Hannover City
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Suites measuring 323 sq. ft. (30 m²) with double bed and up to two extra beds

  • Kitchenette, separate toilet, shower and bathtub, plus a safe

  • Free Sky channels and WiFi in the room

  • Free tea, coffee and mineral water in the room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Solarium
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Hannover City

Rundestrasse 9
30161
hanover
germany

Tel: +49511374500

Fax: (+49)511/37450333

Contact email

Check-in from 15h00

Check out up to 12h00

  • 20,121,128,134 :   20,121,128,13 HAUPTBAHNHOF/ZOB

  • ALL LINES :   ALL LINES HAUPTBAHNHOF

  • ALL TRAM LINES :   ALL TRAM LINES HAUPTBAHNHOF

  • BUS 121, 128 :   BUS 121, 128 HAUPTBAHNHOF-ZOB

  • BUS 13, 20 :   BUS 13, 20 HAUPTBAHNHOF-ZOB

  • ALL LINES :   ALL LINES HAUPTBAHNHOF

  • By plane

    HAMBURG INTL AIRPORT At 150km / 93.21 miles

  • By plane

    HANNOVER INTL AIRPORT At 11km / 6.84 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

  • By train

    HANNOVRE/HANNOVER At 0.2km / 0.12 miles

GPS :52.378896, 9.741087

Our accommodations

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BAR 4 ELEMENTS

Photo non contractuelle / Strictly non binding

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,093 reviews

tripadvisor

TripAdvisor Rating 4.0/5

846 reviews

A nice stay in Hannover - will come back

Customer review rating 4.5/5

Sk Business - 06/02/2020 Confirmed reviews ALL

The hotel staff was super friendly & helpful. The room was spacey and fine (even though the bathroom door showed remainders of the cleaning) and the breakfast was nice (fresh fruit, various kinds of egg and linseed oil, which is great and not available in most places). Personally, I find the fitness room could be a bit larger & offer more equipment, but it's OK and has not been busy when I was there.

Lieber Herr Kämper, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Suites Hannover City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihre Suities aus Hannover

Good

Customer review rating 4.5/5

Jugal D. Business - 21/01/2020 Confirmed reviews ALL

It was very comfortable and love to stay at your hotel

Dear Mr. D., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

If a customer pay such a high price and gets nothing in the name of services it is a shame for the hotel.

Customer review rating 4.5/5

Kamal K. Business - 14/01/2020 Confirmed reviews ALL

I am staying in your hotel from last more than 12 years and recommended atleast 50 friends from our business community and most of them are staying with you. But after my stay 8-12th jan I realised your hotel is not the right place to stay for our business community as first issue not getting required room at the time of check in, no tea bags in room, no milk in room, very less soap, no proper cleaning,for 2 guests only one towel set, very cold approach of staff, no sleepers or combs in rooms or even at reception and lot more issues only advantage is your location.

We loved the room

Customer review rating 4.5/5

Rani Families - 29/12/2019 Confirmed reviews ALL

We loved the big space in the room and the bathtub. My son enjoyed his sleep on the comfy extra bed. The kids corner is nice but can be with more attractive toys and in a bigger space.

good value quality

Customer review rating 4.5/5

C P. Families - 27/12/2019 Confirmed reviews ALL

Very comfortable suite, good price, near railway station. Perfect stop off on long train journey Copenhagen to London.

Great hotel in an excellent location

Customer review rating 4.5/5

Anonymous Couples - 22/12/2019 Confirmed reviews ALL

We had a great time. Good sized room, excellent location, some nice touches in the room like the 'bar' area with a separate tap. Staff were great.

Dear Mr. L., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Suite Novotel Hannover

TripAdvisor rating 4.0/5

r0hitk0hli Business - 10/12/2019 TripAdvisor review

Excellent property to stay for business trips. Have been staying in this hotel since last 10 years and would definitely recommend the same. Always a pleasure staying in this hotel. Feels like a home away from Home

Dear r0hitk0hli,, We are delighted that we have been a good host for you and have been able to say goodbye to you as a satisfied guest ;o) Hopefully you visit us again. Greetings from Hannover yours Suities

Service Improvements are very Observable

Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

All the staffs during my stay were courteous and friendly. This made me feel at ease and comfortable all throughout my stay. And finally, I feel that being an Accor member and a loyal guest to your hotel has been recognized and I felt welcome.

Dear Mrs. T., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Comfortable hotel, nice breakfast buffet, close to centrum

Customer review rating 4.5/5

I. Families - 04/11/2019 Confirmed reviews ALL

Quick check in, comfortable for guest with children, complete breakfast menu. Room cleaned every day.

Dear Mrs. Hermawanti, We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover
Customer review rating 4.5/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

On Arrival on Monday late afternoon room had not been ready and cleaning ladies sitting in the lobby chatting rushed upstairs to prepare the room. They forgot to clean the table that was still carrying traces of previous meals. The next day tissue in shower room had not been refilled, beer glass and a plate from the restaurant had not been removed, but my empty personal bottle instead. Folks were all kind and tried to be helpful, however it appears room maintenance has still some room for improvement.

Sehr geehrter Herr B., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Suites Hannover City die Zeit genommen haben, uns zu schreiben, und bedauern sehr, Sie nicht vollends von uns überzeugt zu haben. Gern hätten wir Sie als Suites-Fan verabschiedet. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung und versichern Ihnen, dass wir Ihre Rückmeldung im Kreise der verantwortlichen Mitarbeiter besprochen haben. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihre Suities aus Hannover

Very helpful and professional staff

Customer review rating 4.5/5

Rustem Couples - 15/10/2019 Confirmed reviews ALL

We stayed at this hotel from 04.10 to 08.10.2019. This is not our first visit there (the previous one was in December 2018). We really like the hotel because of its good location (close to the railway station), nice rooms and most importantly very helpful and professional staff! The only thing I'd like to mention is that the room 506 should get some renovation (the carpet there is in a very poor condition, there is no sliding door (it should be in this room) and no shelf in the fridge). If everything is fixed, it will be wonderful! Thank you very much! Rustem and Olga.

Dear Mr. K., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are given your feedback directly to our technicians. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Nice Hotel and very nice team

Customer review rating 4.5/5

Issam M. Families - 14/10/2019 Confirmed reviews ALL

we as family were so happen and relaxed in this hotel, everything was so nice.

Dear Mr. M., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Very big room

Customer review rating 4.5/5

Ferry T. P. P. Couples - 06/10/2019 Confirmed reviews ALL

This hotel room is very big. I travel with big luggage, so this hotel can make easy to open and storange my big luggage

Dear Mr. P., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Small WC

Customer review rating 4.5/5

Murat G. Business - 25/09/2019 Confirmed reviews ALL

WC is too small. Instead of two different type of bathroom you can reniwe a new WC. After cleaning you should supply new water, coffe and etc. Also you extremly increased room fee while EMO. we dont think stay your hotel next EMO with smilar price. best Regards,

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, yours Novotel Suites Hannover

efficient, good service

Customer review rating 4.5/5

Vivian X. Business - 20/09/2019 Confirmed reviews ALL

1. reception-->good attitude 2. hotel location is very efficient to go anywhere 3. luggage storage service is good. there is one room specially used for store clients' luggage

Dear Mrs. X., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Good stay at great location

Customer review rating 4.5/5

Cmd Business - 16/09/2019 Confirmed reviews ALL

This is not my first stay as I always select this hotel whenever I'm in the city. The reception staff was really great! However, cleanliness of the room is a bit of an issue. The toilet room is smelly and needs to cleaned (or used with a freshener) regularly. The carpet also doesn't feel that clean. The rest are ok. If I get a chance to visit the city again, will take this hotel again.

Dear Mrs. D., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Disappointed

Customer review rating 4.5/5

Marijke Couples - 08/09/2019 Confirmed reviews ALL

The room was very outdated, dirty and warm. Air conditioning wasn’t working because the hotel had turned it off we were advised to just open the window. In a quiet neighborhood I prefer opening a window but next to the train station and with about thirty people having a party outside it was way to noisy to sleep with the window open. Room wasn’t cleaned properly worst was the ventilation in the toilet that was full of mold. Both ventilation in bathroom and toilet weren’t working. Second day housekeeping only left one towel for the two of us. Only good thing about the hotel is that it’s close to the city center and cheap parking. Otherwise very overpriced and the next time in Hannover we wouldn’t stay here.

Dear Mrs. d., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, yours Suite Novotel Team Hannover

Was really great

Customer review rating 4.5/5

Ewelina K. Families - 08/09/2019 Confirmed reviews ALL

We enjoyed staying in hotel brilliant centre lications. Room was comfy. Comfortable mattress pillows, very good bathroom with shower and bath, and kitchen korner, very spacious.

Dear Mrs. K., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

ok

Customer review rating 4.5/5

Anonymous Business - 06/09/2019 Confirmed reviews ALL

Room was ok. Forgot my mobile charging cable in the room but when I called and asked to send it to my home adress they said it has not been found. It definitely was in the room, next to the bed.

Dear Mr. H., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just a question: Which mobile phony typ do you own? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Cool

Customer review rating 4.5/5

Nax Business - 05/09/2019 Confirmed reviews ALL

Cool employees

Dear Mr. n., We hope you got back home safely and we very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover
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