Novotel Suites Hannover City Hotel 3 stars

I am staying in your hotel from last more than 12 years and recommended atleast 50 friends from our business community and most of them are staying with you. But after my stay 8-12th jan I realised your hotel is not the right place to stay for our business community as first issue not getting required room at the time of check in, no tea bags in room, no milk in room, very less soap, no proper cleaning,for 2 guests only one towel set, very cold approach of staff, no sleepers or combs in rooms or even at reception and lot more issues only advantage is your location.

We loved the big space in the room and the bathtub. My son enjoyed his sleep on the comfy extra bed. The kids corner is nice but can be with more attractive toys and in a bigger space.

Very comfortable suite, good price, near railway station. Perfect stop off on long train journey Copenhagen to London.

We had a great time. Good sized room, excellent location, some nice touches in the room like the 'bar' area with a separate tap. Staff were great.

Excellent property to stay for business trips. Have been staying in this hotel since last 10 years and would definitely recommend the same. Always a pleasure staying in this hotel. Feels like a home away from Home

All the staffs during my stay were courteous and friendly. This made me feel at ease and comfortable all throughout my stay. And finally, I feel that being an Accor member and a loyal guest to your hotel has been recognized and I felt welcome.

Quick check in, comfortable for guest with children, complete breakfast menu. Room cleaned every day.

On Arrival on Monday late afternoon room had not been ready and cleaning ladies sitting in the lobby chatting rushed upstairs to prepare the room. They forgot to clean the table that was still carrying traces of previous meals. The next day tissue in shower room had not been refilled, beer glass and a plate from the restaurant had not been removed, but my empty personal bottle instead. Folks were all kind and tried to be helpful, however it appears room maintenance has still some room for improvement.

We stayed at this hotel from 04.10 to 08.10.2019. This is not our first visit there (the previous one was in December 2018). We really like the hotel because of its good location (close to the railway station), nice rooms and most importantly very helpful and professional staff! The only thing I'd like to mention is that the room 506 should get some renovation (the carpet there is in a very poor condition, there is no sliding door (it should be in this room) and no shelf in the fridge). If everything is fixed, it will be wonderful! Thank you very much! Rustem and Olga.

we as family were so happen and relaxed in this hotel, everything was so nice.

This hotel room is very big. I travel with big luggage, so this hotel can make easy to open and storange my big luggage

WC is too small. Instead of two different type of bathroom you can reniwe a new WC. After cleaning you should supply new water, coffe and etc. Also you extremly increased room fee while EMO. we dont think stay your hotel next EMO with smilar price. best Regards,

1. reception-->good attitude 2. hotel location is very efficient to go anywhere 3. luggage storage service is good. there is one room specially used for store clients' luggage

This is not my first stay as I always select this hotel whenever I'm in the city. The reception staff was really great! However, cleanliness of the room is a bit of an issue. The toilet room is smelly and needs to cleaned (or used with a freshener) regularly. The carpet also doesn't feel that clean. The rest are ok. If I get a chance to visit the city again, will take this hotel again.

The room was very outdated, dirty and warm. Air conditioning wasn’t working because the hotel had turned it off we were advised to just open the window. In a quiet neighborhood I prefer opening a window but next to the train station and with about thirty people having a party outside it was way to noisy to sleep with the window open. Room wasn’t cleaned properly worst was the ventilation in the toilet that was full of mold. Both ventilation in bathroom and toilet weren’t working. Second day housekeeping only left one towel for the two of us. Only good thing about the hotel is that it’s close to the city center and cheap parking. Otherwise very overpriced and the next time in Hannover we wouldn’t stay here.