Novotel Suites Hannover City Hotel 3 stars

Ok hotel, big rooms. Why did I have to send a mail to request the invoice?

Good location close to downtown , close to bus and train connections , spacious room, friendly staff . Not a very luxurious room but good enough .

I am regular guests of this hotel since 2017 . The service and the guys at front desk are simply perfect , always nice and super professional , that the reason why this hotel as my first choice everytime I am coming in the city . Best regards

staff is friendly enough, good breakfast, rooms a _very_ basic (i.e. don't expect a "superior suite" to actually contain for beds - one is a pull-out for sleeping on the floor.

We stayed here a few times in the recent years and always love to come back. The staff here is really friendly and helpful. The hotel is ideally situated near the train station. The rooms are big and well equipped. There is a small fridge, a microwave and a kettle. We appreciate that the toilette is separate from the bathroom. (some of the furniture shows signs of wear and tear but still fine) Even though the hotel is in a quite busy area, the windows block out the noise. Parking is easy as well in the nearby "Kaufland" carpark for only 3.80 Euro/night We can definitely recommend this hotel and look forward to coming back.

Friendly employees, clean room, nothing to complain about.

Large spacious rooms with everything you need for a few days including microwave and fridge.

The air-conditioning did not work properly. For breakfast, you needed to book a time the night before. I confirmed the time 8.00 with the reception. When I got to breakfast, they said my booked time was 7.40, and that I only had 20 minutes left on my eating time. The staff implied the error was my fault, and they were not very pleasant. It was not professionally handled.

When we arrived the staff wasn't as welcoming as in other Novotel hotels, but we were helped fast with checking in. On our way to our room we already noticed that the carpet in the hallway was dirty and smelly, but what shocked us most was our room. It was a super old styled room, dirty carpet with dirty spots everywhere (was too scared to let our baby crawl on it), barely curtains to block the sight from people in the other buildings (a piece even almost fell on our baby's head while we tried to open it!), towels and bedding smelled old, soap dispensers where almost empty and water cooker was super dirty. Besides this the fridge wasn't on so we had to turn it on ourself, but turned out to not work. Same with the airco that didnt want to work in the room. A staff member from the reception came to check it out and restarted the electricity in our room. The fridge took hours to become cool, which wasnt handy as it was hot and we wanted cool drinks. And airco started working too, but eventually wasn't any help at all. Even with 25°C outside it stayed very hot inside. We tried to just "live with it", but suddenly after our second night water was not working anywhere! My husband called reception and the only answer we got was "We can only offer you to take a shower in another hotel". Which is soooo absured as we couldn't even flush the toilet. I went to the reception to ask for more information about it. It was going to be fixed in afternoon they said (they weren't even sure about it). We woke up sweaty as the room was super hot, and no water to shower, flush toilet, etc... Only option for us was to check out a night earlier than expected and go home as our vacation was already terrible. It's what we also did in the end..

Only stayed for a night but I wouldn't stay in this part of town again. Size of room ok but shower didnt work and extractor fan in toilet didnt work and smells of smoke and pee was coming into the room.

Over all Pleasant. It was Not so good, that one child had his bed on the floor in the middle of the room. Time for breakfast was with 30 Minutes too short because a few thinks had to get refilled befor we could Start.

I felt discriminated. I was not allowed to enter the breakfast area because I had my dog with me The hotel staff were actually very rude

I haven’t actually stayed there but received emails about someone else’s reservation and stay. Be careful with your personal I., they clearly don’t care about safeguarding it.

We stayed two weeks at Novosuites and the staff were always ready to help and accommodate our needs. Whether it was their friendly greetings in the mornings or helping us print out important documents I couldn’t be more pleased especially during the uncertainty of Covid 19 they made my family feel welcome and at home.

this stay was very nice, the hotel is in a very good location in walking distance to the /bus train station and the shopping area. Friendly welcome on check in and help to find our way around in the city Our room was very clean and quiet, we liked the kitchenette with the microwave and fridge. It was also very good that the bathroom and toilet are separated. The bed was very comfy. By the desk there are enough sockets and even USB sockets. Blinds in the room are a bit tired and can easily rip off on the rail. Unfortunately there was no breakfast service at the time of our stay. the hotel has a gym and laundry facilities but at the time of our stay not available