Novotel Hannover 4 stars

Customer review rating (ALL Rating) 4.2/5 1,686 reviews

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Podbielskistrasse 21/23, 30163 HANNOVER, Germany

Description

Hotel extras

  • Just steps from the subway and only a 7-minute ride from the main station

  • Unique seminar space in the former Bahlsen production plant

  • Wellness area with sauna

  • Fitness center with Technogym equipment

  • At the foot of the Eilenriede city forest

Our accommodation(s)

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Hotel location

Novotel Hannover

Podbielskistrasse 21/23
30163 HANNOVER
Germany

GPS:52.390268, 9.753371

Telephone
Fax +49 511 3904100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Our air-conditioned restaurant serves international specialties, culinary delights and fine wines. Opening hours: Mon-Thu 6:30 a.m. to 9 p.m, Fri-Sat 6:30 a.m. to 9:30 p.m. Closed on Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,686 reviews

Customer review rating 1.5/5

David G. Business - Confirmed reviews ALL

This was my second stay at the hotel, and there are certainly positives worth noting. The location is very convenient, with easy access to public transport and the town centre. The reception and dining room staff are generally warm and welcoming, particularly a young Italian team member (from Rome, I believe), who provided excellent service during my stay. That said, there are a few areas where improvements would make a noticeable difference. On arrival, the corridor on my floor had a very strong smell of cigarette smoke. While my room was clean, there was also a noticeable scent of air freshener. I’m not sure whether smoking is permitted in certain rooms, but the overall impression was not ideal. The bed and pillows were also somewhat average in terms of comfort. For business travellers, the absence of irons and ironing boards in the rooms is slightly inconvenient. I understand these are available on request; however, supply appears limited, and a colleague experienced difficulty obtaining one when needed. At breakfast, the single toaster in the dining area was not functioning properly on one side. I mentioned this to staff, but it remained in use the following morning. A more reliable, commercial-grade toaster would likely improve the breakfast experience, particularly during busy periods. The gymnasium is also very basic and has restricted opening hours (7am–9pm). For guests who prefer to exercise before breakfast or later in the evening, this can be limiting. When I asked about the opening hours at reception, the explanation provided felt somewhat dismissive. A more flexible approach, or clearer communication around options, would be appreciated. We later discovered that guests may be eligible for discounted access to the larger gym next door, but this was not proactively communicated, and it would have been helpful to know. Overall, the hotel has strong fundamentals in terms of location and several very friendly team members. With some modest investment in facilities, clearer communication of guest options, and a review of certain policies, it could offer a significantly more comfortable and business-friendly experience.

Customer review rating 4.5/5

Jeffrey W. Solo - Confirmed reviews ALL

Got upgraded as a Platinum member and was extremely satisfied with the service Going home late at night the doors were locked and my keycard wouldn't let me in. That's the only concern where I was worried about being locked out until the reception desk came back and opened the door for me.

Sehr geehrter Gast, Vielen Dank für Ihr positives Feedback und die lobenden Worte zu Ihrer Suite sowie unserem Service. Es tut uns leid zu hören, dass Sie Schwierigkeiten mit dem Zutritt zur Unterkunft hatten. Die Sicherheit unserer Gäste hat für uns höchste Priorität, und wir bedauern die Unannehmlichkeiten, die Ihnen entstanden sind. Ihre Rückmeldung ist uns wichtig, um unseren Service weiter zu verbessern. Mit freundlichen Grüßen, Novotel Hannover

Customer review rating 4.5/5

Thierry M. Couples - Confirmed reviews ALL

good stay, well located hotel, stunning choice at the breakfast buffet, great room

Dear Thierry M., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our location, and found our breakfast buffet to be impressive. Your kind words about the room will be shared with our team. Goodbye and best regards, Novotel Hannover

Customer review rating 2.5/5

Jumana Y. Solo - Confirmed reviews ALL

Hotel staff was friendly. The hotel is really nicely located in Hannover. However: Unfortunately the bed was really uncomfortable. Curtains always let light in so the room was never fully dark for sleeping. Room service always forgot to replace my coffee sachets so I had to call in the mornings for replacements. I booked without breakfast, but added a breakfast on one day and was delighted to see a vegan corner. I purchased the breakfast the second day for that vegan selection but unfortunately there were only a few chia seed puddings so I wasted my money.

Dear Jumana Y., Thank you for sharing your feedback regarding your recent stay at Novotel Hannover. We are pleased to hear that you found our staff friendly and appreciated our central location. However, we regret to learn about the discomfort you experienced with the bed and the issues with the curtains allowing light into your room. Additionally, we understand that the service regarding the coffee sachets fell short of expectations, and we will review our procedures to enhance this aspect. Regarding the breakfast, we appreciate your input on the vegan selection and will take this into account for future offerings to ensure better variety. Thank you once again for your insights. We value your feedback as it helps us improve our services. Best regards, Novotel Hannover

Customer review rating 4.5/5

Patrick O. Business - Confirmed reviews ALL

Alles Top!

Sehr geehrter Herr O., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hause hatten und mit unserem Service zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Novotel Hannover

Other web-users rate our hotel

  • 631 reviews 8.1/10 Location
  • 1,075 reviews 6.8/10 Room
  • 714 reviews 7.7/10 Service
  • 15 reviews 4.9/10 WiFi
  • 627 reviews 8.5/10 Breakfast
  • 517 reviews 6.1/10 Comfort
  • 420 reviews 5.9/10 Cleanliness
  • 227 reviews 2.8/10 Value

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