Novotel Hannover 4 stars

Customer review rating (ALL Rating) 4.2/5 1,693 reviews

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Podbielskistrasse 21/23, 30163 HANNOVER, Germany

Description

Hotel extras

  • Just steps from the subway and only a 7-minute ride from the main station

  • Unique seminar space in the former Bahlsen production plant

  • Wellness area with sauna

  • Fitness center with Technogym equipment

  • At the foot of the Eilenriede city forest

Our accommodation(s)

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Hotel location

Novotel Hannover

Podbielskistrasse 21/23
30163 HANNOVER
Germany

GPS:52.390268, 9.753371

Telephone
Fax +49 511 3904100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2 RESTAURANT

Our air-conditioned restaurant serves international specialties, culinary delights and fine wines. Opening hours: Mon-Thu 6:30 a.m. to 9 p.m, Fri-Sat 6:30 a.m. to 9:30 p.m. Closed on Sundays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,693 reviews

Customer review rating 5.0/5

Wolfgang A. Business - Confirmed reviews ALL

It was the 6th or 7th stay in the NOVOTEL Hannover and all was as expected. The friendly stuff from desk over restaurant to housekeeping, the overall cleanliness, the facilities, everything is on high quality and it makes a good feel to return.

Dear Wolfgang A., Thank you for your kind feedback regarding your recent stay. We are delighted to learn that our staff, cleanliness, and facilities met your expectations once again. Your continued patronage is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Hannover

Customer review rating 3.0/5

Rudiger B. Business - Confirmed reviews ALL

Having prepaid the stay I had to pay city tax by card. Cash wasn't accepted. Why do I have to pay in two steps for one stay? The room kept cold although the heating system was on 24 centigrade Celsius. I was not informed prior of my stay that the entrance to the very expensive parking lot was blocked. Thus I had to go to the other entrance after having arrived at the hotel. There is room for more service.

Dear Rudiger B., Thank you for sharing your feedback regarding your recent stay with us. I apologize for any inconvenience you experienced, particularly with the payment process and the heating issues in your room. Please know that our hotel policy requires city tax to be paid separately, and I understand how this may have felt cumbersome during your stay. Additionally, I regret that you were not informed about the parking situation prior to your arrival, and I appreciate your comments about the level of service provided. Your insights are valuable as we continuously strive to improve our guest experience. Thank you once again for your review. Best regards, Novotel Hannover

Customer review rating 4.0/5

Sibylle A. A. Business - Confirmed reviews ALL

Rooms are a bit noisy (traffic on the streets), the size of the bed is good for one person but for a double room I expected more of a king size bed and not a queens. The description should be better. The shower gel in the bathroom was not checked/filled up during the stay (or the dispense is defective). I took 20 or so pump cycles to get something out. While the selection at the breakfast buffet is quite good, the quality could be better, especially for the sausage selection.

Customer review rating 1.5/5

David G. Business - Confirmed reviews ALL

This was my second stay at the hotel, and there are certainly positives worth noting. The location is very convenient, with easy access to public transport and the town centre. The reception and dining room staff are generally warm and welcoming, particularly a young Italian team member (from Rome, I believe), who provided excellent service during my stay. That said, there are a few areas where improvements would make a noticeable difference. On arrival, the corridor on my floor had a very strong smell of cigarette smoke. While my room was clean, there was also a noticeable scent of air freshener. I’m not sure whether smoking is permitted in certain rooms, but the overall impression was not ideal. The bed and pillows were also somewhat average in terms of comfort. For business travellers, the absence of irons and ironing boards in the rooms is slightly inconvenient. I understand these are available on request; however, supply appears limited, and a colleague experienced difficulty obtaining one when needed. At breakfast, the single toaster in the dining area was not functioning properly on one side. I mentioned this to staff, but it remained in use the following morning. A more reliable, commercial-grade toaster would likely improve the breakfast experience, particularly during busy periods. The gymnasium is also very basic and has restricted opening hours (7am–9pm). For guests who prefer to exercise before breakfast or later in the evening, this can be limiting. When I asked about the opening hours at reception, the explanation provided felt somewhat dismissive. A more flexible approach, or clearer communication around options, would be appreciated. We later discovered that guests may be eligible for discounted access to the larger gym next door, but this was not proactively communicated, and it would have been helpful to know. Overall, the hotel has strong fundamentals in terms of location and several very friendly team members. With some modest investment in facilities, clearer communication of guest options, and a review of certain policies, it could offer a significantly more comfortable and business-friendly experience.

Customer review rating 4.5/5

Jeffrey W. Solo - Confirmed reviews ALL

Got upgraded as a Platinum member and was extremely satisfied with the service Going home late at night the doors were locked and my keycard wouldn't let me in. That's the only concern where I was worried about being locked out until the reception desk came back and opened the door for me.

Sehr geehrter Gast, Vielen Dank für Ihr positives Feedback und die lobenden Worte zu Ihrer Suite sowie unserem Service. Es tut uns leid zu hören, dass Sie Schwierigkeiten mit dem Zutritt zur Unterkunft hatten. Die Sicherheit unserer Gäste hat für uns höchste Priorität, und wir bedauern die Unannehmlichkeiten, die Ihnen entstanden sind. Ihre Rückmeldung ist uns wichtig, um unseren Service weiter zu verbessern. Mit freundlichen Grüßen, Novotel Hannover

Other web-users rate our hotel

  • 643 reviews 8.1/10 Location
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  • 721 reviews 7.8/10 Service
  • 15 reviews 4.4/10 WiFi
  • 644 reviews 8.5/10 Breakfast
  • 524 reviews 6.3/10 Comfort
  • 423 reviews 6.1/10 Cleanliness
  • 234 reviews 2.7/10 Value

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