Novotel Hannover Hotel 4 stars

The room was clean, as I've come to expect from Novotel Hotels, and was situated in a quiet part of the hotel, as requested. The pillows were too soft for our taste and there weren't any alternatives available at the reception. Breakfast was fine, but some of the fruit was no longer fresh (the pineapple was no longer edible, as it was very acidic and had a specific fizz to it) and some of the warm foods had dried out, even if we were there at 8 in the morning. The staff was very friendly and ready to help. I was disappointed by the policy to ban families with small children from executive rooms and junior suites, but can partly understand it.

In general it was a nice stay, at the beginning we had to ask for toiletries, dental kit and towels to be changed frequently and we have been told that usually it is not provided which I found very strange. But is was dane after we have asked reception. Cleaning room also was not frequent. There are members of who stand out night reception Samuel very charming, Lara from reception very kind and professional, Tall gentleman in breakfast room ( sorry cannot remember the name ) and gentleman with curly hair also from breakfast room very helpful and always pleasant. All in all pleasant stay and looking forward to be back soon

The room was not clean.carpet not cleaned. Bathroom dirty no rubbish cleaned ou. No coffee or tea refilled.bed in seven days not changed. Mini bar did not work, For Times of corona should have been cleaner.

When I booked the hotel there was not mention that as a part of the new measures that there would be no immunities in the room, shampoos hand cream etc. So I was forced to by this while traveling. Also when I checked in there was no mention of the air conditioning not working. When I called the front desk about the issue I was surprised at the attitude and being asked what I expected them to do. Finally I found nuts and shells from just under the side of the bed so doesn’t make me think that anything was cleaned any better then previously. I really was disappointed with my stay and I am disinclined to stay again.

The air condition did not work at all, and, unfortunately, it did not help to switch rooms. While we fully respect and understand the decision to keep the bar and restaurant closed, we would have appreciated being informed of it when booking the hotel. After an 8-hour drive with a child, we were looking forward to an easy meal at the hotel. Had we been informed, we could have researched the area for possible restaurants before arrival.