Novotel Hannover Hotel 4 stars

The room was clean, as I've come to expect from Novotel Hotels, and was situated in a quiet part of the hotel, as requested. The pillows were too soft for our taste and there weren't any alternatives available at the reception. Breakfast was fine, but some of the fruit was no longer fresh (the pineapple was no longer edible, as it was very acidic and had a specific fizz to it) and some of the warm foods had dried out, even if we were there at 8 in the morning. The staff was very friendly and ready to help. I was disappointed by the policy to ban families with small children from executive rooms and junior suites, but can partly understand it.

In general it was a nice stay, at the beginning we had to ask for toiletries, dental kit and towels to be changed frequently and we have been told that usually it is not provided which I found very strange. But is was dane after we have asked reception. Cleaning room also was not frequent. There are members of who stand out night reception Samuel very charming, Lara from reception very kind and professional, Tall gentleman in breakfast room ( sorry cannot remember the name ) and gentleman with curly hair also from breakfast room very helpful and always pleasant. All in all pleasant stay and looking forward to be back soon

The room was not clean.carpet not cleaned. Bathroom dirty no rubbish cleaned ou. No coffee or tea refilled.bed in seven days not changed. Mini bar did not work, For Times of corona should have been cleaner.

When I booked the hotel there was not mention that as a part of the new measures that there would be no immunities in the room, shampoos hand cream etc. So I was forced to by this while traveling. Also when I checked in there was no mention of the air conditioning not working. When I called the front desk about the issue I was surprised at the attitude and being asked what I expected them to do. Finally I found nuts and shells from just under the side of the bed so doesn’t make me think that anything was cleaned any better then previously. I really was disappointed with my stay and I am disinclined to stay again.

The air condition did not work at all, and, unfortunately, it did not help to switch rooms. While we fully respect and understand the decision to keep the bar and restaurant closed, we would have appreciated being informed of it when booking the hotel. After an 8-hour drive with a child, we were looking forward to an easy meal at the hotel. Had we been informed, we could have researched the area for possible restaurants before arrival.

After a long road trip arrived at the hotel late in the evening and exhausted. We were welcomed enthusiastically on arrival, and various baby- related requests were handled quickly and professionally. Great night sleep, great breakfast (brought to take due to covid19), quick check out.

Hotel good for bussiness and tourist stay. Close to the city center and quiet for smooth stay. Reccomended for families and groups - lots of accomaodation adds for use. Good restaurant and pool.parking for use and helpful staff.

I have been several times at this location. Whenever I plan to be in Hannover, Novotel Hannover is my first choice. Rooms are clean and cozy. The employees very friendly and helpful. Hope to visit soon again.

Great hotel for Business visit and to get around Hannover. Staff welcoming, room very nice with lovely view of the forest. Bar staff have great attitude, drinks and nibbles excellent. Restaurant food very good. only complaint is that bed was a bit hard.

Had a restful stay, room reasonable size, good breakfast staff friendly and helpful. lack of an iron in the room is one downside not too sure aboutthe air conditioing, found it difficult to get cool air location OK for work, but out of the City if that's what you are lloking for

The hotel is ideal for big conferences. Rich breakfast, nice & friendly staff, fitness room, sauna & small pool are in. The rooms are big enough with nice city view. Underground station is right closeby, and city center is 2 stations only or 20 min by feet.

I have stayed at Novotel Hannover now 4 times in total over the last 2 years whilst visiting my son and always choose to stay in the superior room. We stayed in superior room on our last occasion but on checking out we were charged for our mini bar, which on the previous visits was included as part of the superior room package. In total I was charged 30 Euros. If I had been informed that the superior room package had changed and the mini bar was not included I would not have booked the superior room or used the mini bar. As a loyal customer for the past few years I feel very let down.

There's a metro stop just outside the hotel. Very convenient. From all the previous Novotels that I've stayed, this is quite a nice and funky one. There's a kids area with interactive gaming board, sauna/Jacuzzi in the basement. Shame that it was only opened till 10pm. Its also mixed gender by the way and I don't recall seeing anyone with clothes when using it. Rooms were nice and spacious. Upon checking-in, I was greeted by a lady on the priority desk and it seemed that my checking-in there was an inconvenience for her. I could see her me a face as if it was my fault for interrupting her. After confronting her on this, she switched herself to a 'happy to serve you' mode. No regrets staying at this property. Would stay here again if I was back in the area.

The staff was very accommodating on our early arrival , this was great as we travelled from South Africa on connecting flights. The breakfast and other meals on the menu was also very good. The hotel has a fitness center that was also very handy and convenient. The whole experience was great.

Lacking a bit of service at this hotel, but good and decent room. The staff wasn't really serviceminded and could have been faster at check in and check out. I normally get a welcome drink for two people due to my platinum membership card - this is the first time, that I haven't gotten this. I didn't really get why....