Mercure Hotel Hannover City 4 stars

Amidst Corona lockdown times, the stay in an almost empty hotel felt weird, but as being only one of very few guests, the staff made me feel very comfortable, nevertheless. It is painful to see a normally jolly place like the hotel bar or the lounge area completed roped off and abandoned. Rooms are simple but nice, everything available and a large TV screen made up for the evening entertainment.

Had a two-day business trip and picked this hotel, because I usually pick hotels from the Accor chain as that means I know what to expect broadly (and I'm a member of their rewards programme). Hosting people during a pandemic has its challenges, but this was a fantastic experience. I felt very welome, got a voucher for faster Internet and a free drink on arrival, but more importantly everybody in this hotel has been super-friendly and helpful. Important: they really thought about how to make things safe in CoViD19 times: e.g. the breakfast buffet is not self-service but you tell a member of staff what you want and they get it for you, including some snacks and drinks for you to take out so you won't get dehydrated during the day. 10/10!

always good, that is why i come back continuesly

Great stay with kind employees. A privilege room booked for one night. On arrival, the room did not offer a bath tube as displayed on website pictures. Therefore informed the reception and was kindly given another privilege room with a bath tube after one hour of waiting. The waiting did not bother me because I went as planned to see the city first. When back, room with bath tube was ready as agreed. The breakfast room service was good. I gave the hint the night before that everything should be vegan. Also, the offered muesli chia bowl should not contain dairy milk for the mentioned reason. However, that was not the case as I assume the chia is soaked the night before in dairy milk instead in an alternative. I did not complain because the rest of the breakfast was perfectly vegan and I was happy with the service. Despite these two mentioned inconveniences, I wouldn't weigh them heavily, the staff was kind and human. Well done Mercure.

Excellent.

Really enjoyed my stay at the Mercure Hannover City. It was easy to walk to the city center and many restaurants are close by. I enjoyed the exhibitions at the Landesmuseum and was able to catch a sightseeing tour bus from the stop at the Neues Rathaus. Loved the modern furniture and that there were enough power outlets near the desk. Shower was easily accessible - a big plus for me.

very positive

All great as always

Enjoyed my stay at the Mercure. Very friendly staff always willing to help. Nice and quiet room with all needed in it. Breakfast was very good and well organized during these difficult times.

This hotel has a great location indeed but what comes to my mind when I am writing this is the way one person from the reception talked to me during check-in. I did not like that, the attitude was not right. I had to explain I was using Rewards points (a program from the very Accor) and the receptionist did not believe me and insisted I was wrong. Then I had to PROVE I was telling the truth and then she apologised (after talking in German with another receptionist in from of me, who don't speak German). This is really not nice and, because of this level of service, I wouldn't ever come back to this hotel. Anyway the other employee I talked during check-out was great and maybe the person I had contact during check-in was new or something like this. Expected more.

It was good, room is great, services are fine. Though with Covid we had to order our shower kit every time we need them as they preferred not to keep them at the room to reduce contamination from other guests, if they weren't used (I think other options couldve been done) but they were nice to provide us with what we need when we ask right away. Additionally room service wasnt automatically done and we had to call for it when needed as well. So I would say great stay overall despite the COVID regulations they had to follow.

Perfect location in the city of Hanover, perfect service, perfect rooms, absolutely quite, recommend the hotel in case you look for a bit higher rated centrally located hotel, recently renovated in a modern style

Great location, 10 minute walk from centre and Christmas markets. Hotel itself is very nice, very clean, and also has friendly helpful staff. Food in the restaurant for both dinner and breakfast was decent enough. Room was very nice, very clean and as we expected.

Stayed for many years in a row. Sadly it has lost its status. Problem in parking with empty spaces blocked by poorly parked cars. No ventilation in bathrooms. Reception staff unpleasant and ignorant except 1. Housekeeping does not greet you. Feels more like i need to excuse myself for visiting. The rooms need updating....

The hotel was conveniently located to all the main points of interest in Hannover. All spots could be reached by an easy and quiet walk through well kept and safe areas. The parking space in the hotel was a good addition to my travel plans. The welcome drink for Accor members was a nice touch and made us feel expected.