Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,370 reviews

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Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,370 reviews

Customer review rating 3.5/5

Michal G. Business - Confirmed reviews ALL

All good as usuall. This time w/o free upgrade for my loyality status.

Lieber Gast, vielen Dank für Ihre Treue und Ihr Feedback. Es freut uns sehr, dass Sie insgesamt einen gewohnt guten Aufenthalt bei uns hatten. Bezüglich Ihrer Anmerkung zum Upgrade erlauben Sie uns einen kurzen Hinweis: Um uns für Ihre Loyalität zu bedanken, haben wir Ihnen für diesen Aufenthalt ein Upgrade auf ein Standard Doppelzimmer bereitgestellt, gebucht hatten war ein Einzelzimmer. Es tut uns leid, wenn Ihnen das Upgrade nicht zugesagt hat. Bitte beachten Sie, dass ein Upgrade nur nach Verfügbarkeit möglich ist und wir stets versuchen unseren Stammgästen und Mitgliedern ein Zimmer Upgrade zu ermöglichen. Wir freuen uns schon auf Ihren nächsten Besuch und darauf, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße A.Koch Rooms Division Manager

Customer review rating 5.0/5

David B. Friends - Confirmed reviews ALL

Vacation for 7 days. Enjoyed the hotel!

Dear Guest, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your seven-day vacation at our hotel. It is our goal to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future. Best regards, Chantal Klattenburg Project Manager

Customer review rating 4.5/5

Andrey Z. Families - Confirmed reviews ALL

Good located hotel in Hannover

Dear Andrey, Thank you very much for your kind review! 🌟 We are delighted that you enjoyed our friendly and helpful team as well as our convenient location in Hannover 😊 We hope to welcome you and your family back soon! Best regards Catalina Ortiz (Front Office Shiftleader)

Customer review rating 3.5/5

Bethan H. Couples - Confirmed reviews ALL

Well located and good stay, friendly staff. However, our room was only cleaned once whilst we were there and we were only given fresh towels once, despite leaving them on the floor as directed. I had used a copy cup on the first morning and despite the room being cleaned after that, the dirty coffee mug was left there and the coffee was not refilled.

Dear Bethan, Thank you for sharing your honest feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff friendly. However, I sincerely apologize for the shortcomings you experienced with room cleanliness and the replenishment of amenities. Our housekeeping policy aims to provide thorough service, and it appears we did not meet these expectations during your visit. Your comments will be noted for future improvements. Thank you once again for your input and all the best! Julia Becker (Reservation Manager)

Customer review rating 4.5/5

Antje L. Solo - Confirmed reviews ALL

The hotel looks very modern and inviting at the same time. Nice seating areas, wonderful Christmas decorations and well-lit floors welcomed all guests in December. The staff is courteous and helpful. My room was comfortable and warm, which was highly appreciated because of the cold weather outside. Breakfast is wonderfully prepared; guests have lots of choices and the breakfast room is very inviting.

Dear guest, Thank you so much for your kind words! We're so happy to hear you enjoyed our positive and warm atmosphere during your stay. It's great to know that our breakfast offerings and helpful staff made a positive impression on you. We strive to create a welcoming environment for all our guests, and your feedback truly brightens our day. We can’t wait to welcome you back for another wonderful experience! :) Best regards, Sascia Mußmann [Quality Manager]

Other web-users rate our hotel

  • 821 reviews 8.7/10 Location
  • 1,018 reviews 6.8/10 Room
  • 1,007 reviews 9/10 Service
  • 21 reviews 7.1/10 WiFi
  • 668 reviews 8.3/10 Breakfast
  • 486 reviews 5.7/10 Comfort
  • 370 reviews 7.7/10 Cleanliness
  • 191 reviews 7.3/10 Food

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