Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,381 reviews

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Mercure Hotel Hannover City - Image 1
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Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,381 reviews

Customer review rating 1.5/5

Patrik S. Business - Confirmed reviews ALL

The rooms X-14 have some sort of ventilation room next to them it makes a lot of noise, so I had a hard time sleeping. Normally, I like this hotel. It would be nice if the lady in the reception will be more customer-friendly: last year she was passive aggressive about the payment; sometimes the stay is pre-paid sometimes I pay with my card and sometimes CRW has it covered. REGARDLESS, she must not be alarmed, Swedish business-travelers in suits don't usually want to leave the hotel without paying (we might forget the details above if it has been paid already or not) but there is no interest in cheating. This and that one needs to wait 5-10 mins for the elevator in the morning (as there is only one) I have started to tell my colleagues we should use Novotel for next year's Tire Tech. This would be a break of traditions as we are ca 5-6 persons every year from my company staying 2-3 nights. "Customers first"

Dear Guest, Thank you for being a loyal guest of our house for so many years. We sincerely appreciate your tradition of staying with us during the "Tire Tech" event, which is why we take your feedback very seriously. We are truly sorry that this year’s stay did not live up to the standard you have come to expect from us. Regarding the points you raised: Room Noise: We apologize for the disturbance caused by the ventilation near room X-14. We have noted this in your guest profile to ensure that you and your colleagues are allocated rooms in a quieter area of the building for future stays. Front Desk Experience: We are concerned to hear about your experience at the reception. It is our goal to provide professional and welcoming service to all our guests, regardless of the complexity of the billing process (pre-paid, corporate, or on-site). We will use your feedback for internal training to ensure our team remains helpful and composed, even during busy check-out periods. Elevator Wait Times: We understand that delays in the morning can be frustrating, especially when traveling for business. Unfortunately, due to the building's status as a protected historic landmark, we are unable to install a second elevator. We value your company’s loyalty and would be very sorry to see you move to another hotel. We would love to prove to you and your five colleagues next year that "Customer First" is still our guiding principle. Please contact me personally before your next booking so that I can oversee the arrangements for your group and ensure a seamless experience (an…). Best regards, Ann-Christin Koch Rooms Division Manager

Customer review rating 2.0/5

Arjun L. Business - Confirmed reviews ALL

Was allocated a room next to the elevator which was extremely disturbing.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. While we are glad you chose our hotel, we sincerely regret that we could not meet your expectations this time. Please accept our apologies for the disturbance caused by the proximity of your room to the elevator. We fully understand that a quiet environment is essential for a relaxing stay, and we are sorry that this impacted your comfort. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality stay you expect from a 4-star hotel. Best regards, Ann-Christin Koch Rooms Division Manager

Customer review rating 3.5/5

Vladimir S. Business - Confirmed reviews ALL

room 309: does not lock – as the door is bent, extra force needs to be applied. switch next to bed doesn't do anything the minifridge is missing. the artwork above the bed is trully horrendous. the person who took the photo clearly knew that shooting the statue during noon would result in a narrow moustache and took advantage. other than that – people working in the hotel are are professionals and very helpful. not my first stay and hopefully not the last.

Customer review rating 1.5/5

Diogo S. Business - Confirmed reviews ALL

Since day 1 I have small sheets in my bed. The room and the bed were not filling my expectations.

Dear guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and that you were unhappy with the bedding in your room. To clarify for your future stays, our beds are equipped with standard German size duvets (135x200 cm). We understand that comfort is subjective, which is why our team is always happy to provide additional blankets immediately upon request to ensure our guests have a cozy night's sleep. We hope to have the chance to welcome you back in the future. Best regards, A. Koch Rooms Division Manager

Customer review rating 3.5/5

Michal G. Business - Confirmed reviews ALL

All good as usuall. This time w/o free upgrade for my loyality status.

Lieber Gast, vielen Dank für Ihre Treue und Ihr Feedback. Es freut uns sehr, dass Sie insgesamt einen gewohnt guten Aufenthalt bei uns hatten. Bezüglich Ihrer Anmerkung zum Upgrade erlauben Sie uns einen kurzen Hinweis: Um uns für Ihre Loyalität zu bedanken, haben wir Ihnen für diesen Aufenthalt ein Upgrade auf ein Standard Doppelzimmer bereitgestellt, gebucht hatten war ein Einzelzimmer. Es tut uns leid, wenn Ihnen das Upgrade nicht zugesagt hat. Bitte beachten Sie, dass ein Upgrade nur nach Verfügbarkeit möglich ist und wir stets versuchen unseren Stammgästen und Mitgliedern ein Zimmer Upgrade zu ermöglichen. Wir freuen uns schon auf Ihren nächsten Besuch und darauf, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße A.Koch Rooms Division Manager

Other web-users rate our hotel

  • 811 reviews 8.6/10 Location
  • 1,010 reviews 6.7/10 Room
  • 1,001 reviews 9/10 Service
  • 21 reviews 7.1/10 WiFi
  • 662 reviews 8.2/10 Breakfast
  • 490 reviews 5.6/10 Comfort
  • 361 reviews 7.6/10 Cleanliness
  • 190 reviews 7.2/10 Food

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