Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,161 reviews

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Description

Hotel extras

  • GREENKEY-certified hotel

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • 2022-2023 New carpets, furniture, paint & lighting in rooms and corridors

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,161 reviews

TripAdvisor Rating  4.0/5  721 reviews

Rude receptionist

Customer review rating 0.5/5

Mustafa F. O. Business - Confirmed reviews ALL

Receptionist was very rude when I was checking in. She asked me to fill in the form with a hurry poinitng where I need to fill. I wrote my name and home adress, and my company name. She looked at the form and almost shouting asked "don't you have a work adress?". Her all attitude was very rude in wellcoming. She could just say with a smile, "sir could you please fill in the work adress part if possible?". I don't recall the name but it was wierd to have a welcoming receptionist in a Hotel of yours that has such an attitude. ı think you need to remind them how to wellcome guests who are already tired and just want peace arriving at your hotel.

Dear Mr. O., We are sincerely sorry to hear about your experience with our receptionist during check-in. Please accept our apologies for any inconvenience caused. At Mercure Hotel Hannover City, we value hospitality and professionalism, and it is disappointing to learn about the behavior you encountered. Rest assured that we will address this issue internally to ensure all our guests receive a warm and courteous welcome. Your feedback is highly appreciated as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with the exceptional service we are known for. Warm regards, Ann-Christin Koch Front Office Manager

Good stay, good location.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean room, friendly staff. Parking nearby is ok. Good location, small walk and you are at the Maschsee!

Estancia razonable

Customer review rating 4.0/5

Guillermo Business - Confirmed reviews ALL

To be a Mercure Hotel I would be expecting a bit more amenities at the hotel room. Hotel room is quite basic. Missing some connections near to bed. Water as an amenity would be nice. Restaurante Menu needs more choices in my opinion.

Too much expensive for low quality

TripAdvisor rating 1.0/5

Produits D TripAdvisor review

I am used to come here sometimes for few days. Location is good ok, room is good ok, but why a single breakfast without hot dishes this morning cost 25Eur / persons? Even some palace do not ask for so much. I was gonna stay maybe 2 or 3 more nights. I will finally go to Marriott on the side of the lake.

Dear pr0duitsd, thank you very much for your honest words! We have an "all you can eat" breakfast buffet with hot and cold dishes, desserts, coffee specialties (a single cappuccino in a café costs €4.50), juices, yogurt, muesli and fruits. Every guest can eat their fill for €25. If there are no hot dishes on the buffet due to low numbers of guests, these can easily be ordered fresh from the staff. We also put up an information board about this. Have you seen the board? You are welcome to try to get a cheaper room facing the lake at the Marriott: breakfast costs 26€. Feel free to tell us what you liked better at the Marriott! Kind regards

Location of Hotel is awesome but Wi-Fi didn't work properly

Customer review rating 2.0/5

Bruno Business - Confirmed reviews ALL

Hello, overall the hotel is really good, breakfast was amazing, the staff was very supportive and nice. But I have to address the fact that Wi-Fi was terrible. Not only it was very slow, I had issues with disconnecting every other minute. I'm not sure if it was related to the fact I was staying on the 4th floor but after talking with the reception they even gave me the premium Wi-Fi password as a courtesy but even that didn't fix the issue. I believe during one of the nights, seems the service was very stable but overall this experience was very bad.

Dear Bruno, We sincerely appreciate your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hotel's location, breakfast, and the friendly service provided by our staff. However, we apologize for the inconvenience you faced with the Wi-Fi service. Ensuring a seamless internet connection is a top priority for us, and we will investigate the issues you mentioned to prevent recurrence. Please rest assured that we take your comments seriously and will strive to improve in this area. We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Julia Becker (Reservation Manager)

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Other web-users rate our hotel

  • 870 reviews 8.8/10 Location
  • 1,067 reviews 6.9/10 Room
  • 1,099 reviews 9.3/10 Service
  • 15 reviews 6.7/10 WiFi
  • 690 reviews 8.7/10 Breakfast
  • 489 reviews 5.6/10 Comfort
  • 396 reviews 8.1/10 Cleanliness
  • 196 reviews 4.1/10 Value

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