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Mercure Hotel Hannover City 4 stars

Customer review rating 4.5/5 4,548 reviews

ALLSAFE approved hotel

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Mercure Hotel Hannover City
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+ 20 Services

Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 hannover
germany

Tel: +4951180080

Fax: (+49)511/8093704

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE :  100 Rath.Bleichenstr

  • STADION :  200 Rath.Bleichenstr

  • BUS 200,267 :  BUS 200,267 Rath.Bleichenstr

  • S5 :  S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17 :  Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.8km / 0.5 miles

GPS :52.366829, 9.740032

Our accommodation(s)

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection have been extensively renovated in 2013. Free room night in your room for one child up to 12 years old, your pet for a fee (€12/ night).

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: Regional

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

RELAX - FOOD, DRINKS & YOU

- CURRENTLY CLOSED - RELAX - Food, Drinks & You. The name says it: Sit, drink, eat and work as you want and feel like. Inspiration for good ideas, good decisions and good conversations.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,548 reviews

TripAdvisor Rating 4.0/5

678 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good location, lovely park around the corner

Customer review rating 3.5/5

- Business - 22/09/2021 Confirmed reviews ALL

great stay, only the bathrooms can use a little upgrade :)

walking distance from hauptbahnhoff 15 min , nice walk if you are traveling light.

Customer review rating 4.0/5

Jim P. Couples - 21/09/2021 Confirmed reviews ALL

we had to attend a family party at the courtyard hotel witch is only at a ten minute walk. so we stayed at your hotel for one night and a breakfast , no complains. the check in procedure at the desk was smoothly , trying to check in 24 hours before on line was a disaster

Well located, quiet

Customer review rating 4.0/5

Florence M. Business - 10/09/2021 Confirmed reviews ALL

strange that the housekeeping is not done during 5 days because of Covid

Close to the Nanas by Nicky

Customer review rating 3.5/5

Vincent G. Solo - 05/09/2021 Confirmed reviews ALL

Rom OK. . no shoe polish in the shoe machine at 2nd and garage B floors . No info for leaving out of the garage: I was blocked at the door and needed to go back to the reception to get a code. So silly. .I needed a sugared beverage at night, around 3. 2424 answered me I have to take my beverage at the reception. What's 2424 service for?

a weekend of disappointment

TripAdvisor rating 2.0/5

franz3007d 17/08/2021 TripAdvisor review

We had expected an enjoyable weekend eating the dishes and drinking the wines in the restaurant for dinner and supper. When we arrived we were told that the restaurant was closed at noon and only opened at 6.30 pm. The menu was short and did not offer much choice. It was a menu one might expect in a bar but not in a restaurant. We had planned to stay for two days but under these circumstances we left after one day.

Lieber Gast, vielen Dank für die Bewertung auch auf diesem Portal. Wir freuen uns auf Ihre Rückkehr zu Zeiten, in denen unser gastronomisches Angebot wieder etwas umfangreicher sein kann. Bis dahin verbleibe ich mit freundlichem Gruß, Andreas Pirone Front Office

Good stay, fine hotel, but...

Customer review rating 4.0/5

Anonymous Couples - 06/08/2021 Confirmed reviews ALL

Having stayed in this hotel a couple of times during 2020 and found that they handled the special situation with Covid-19 quite well, my wife and I were eager to return and see how they were doing under the rules currently in effect. I am an Accor Live Limitless Platinum card holder and my status and the fact that we were returning customers was immediately recognized by the check-in staff, one of whom (I suspect he might have been a manager) was particularly humerous and enthusiastic. A great welcome! Because of my status we received a complimentary room upgrade, although the Privilege room we stayed in this time was significantly smaller than the Privilege rooms we have been in on the previous stays. And one thing in particular made me wonder: The check-in staff let us know that we were given a room upgrade but informed us that although the Privilege rooms usually come with a free mini-bar, we were not allowed to take drinks from the mini-bar, as ours was an upgrade; not a purchase! In my many years as ALL Gold or Platinum card holder I have never heard anything like that before. If I'm upgraded to another room category, I expect to be able to take advantage of whatever that category has on offer. What's next: Platinum rooms also have bathrobes and slippers. Can I not use those? If these rooms had a better bed than standard rooms, could I not use that? Etc. etc. As I said, in all my years of having Gold or Platinum status in the loyalty scheme offering me room upgrades, I've never heard anything like that. Not even on my previous stays in this hotel. And I'm sure it's not what Accor intended! I would like your response to this on ja… thank you. Everything else about our stay was fine. It was great to have the breakfast buffet back, and it held everything we desired and was delicate. We shall be happy to return to this hotel as soon as possible, if this upgrade foolishness is stopped.

Dear Jan, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thanks also for your continuing loyalty- critique in a form you represented is a key element for us. We discussed the points you made - bathrobe, slippers, coffee- and team facilities are available all the time during your visit, only thing is: please let us know about it and we will send a teammember up to your room to provide everything - I'm quite sure you saw the sign on your desk and the flyer at check-in.... The size of the rooms vary due to the fact that our hotel is a historic building - lets find out the most suitable for you during you next visit, let us know! Until then we will have answers concerning the "upgrades for members"-situation - I tend to follow your arguments ¯_(ツ)_/¯ Be safe, stay healthy, Andreas Pirone Front Office

Functional and close to downtown

Customer review rating 3.0/5

Thomas R. Business - 01/08/2021 Confirmed reviews ALL

I would like to highlight the very helpful and friendly receptionist team, which makes in my opinion the positive difference and balance disappointing details of the hotel like: No hot water/coffee cooker in the room (I´m travelling a lot and in the meantime this is a standard in a 4 start hotel), no room service under Covid arguments (however suddenly a lady was standing in my room checking the minibar), need to prebook breakfast, overall floors and wall look like a modernization should be around the corner, I had to request the points credit afterwards.

Dear Mr R., thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. As soon as the guests are more frequent in number, we will of course be back on track for renovations, this is a subject which is also discussed in all of the teams here in the house ;-) Coffee and tea facilities are gladly brought to your room at your request, so please let us know on your next visit. Be safe, stay healthy, Andreas Pirone Front Office

Good Location

Customer review rating 3.5/5

Anonymous Business - 25/07/2021 Confirmed reviews ALL

Very close to the city center, nice staff, good food. Rooms are not most quiet but it was still okay.

Dear Lars D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Hotels are starting to be loud again, especially on the weekends. Sounds surprising, but loud noises are putting the smile back on our faces - while we still trying to keep quiet. It was a pleasure to have you as our guests, come back asap! Kindest regards, Andreas Pirone Front Office

Consistent quality standard

TripAdvisor rating 4.0/5

pedrok156 Business - 19/07/2021 TripAdvisor review

I've been a guest in this hotel for many times already over the past 20+ years. From the vet first beginning I've always felt more then welcome. Iver the years it has become almost a second home for me. Located close to the city center, nice, clean and well utilised rooms, good breakfast service and most of all, a great staff. The employees here are in my opinion the most valuable asset for this hotel. Keep it up. I'll be back for sure.

Dear Anonymous, thank you for the kind words. The restart after the COVID19 lockdown-measures brings out the best of us. Its so refreshing and motivating, that this is noticeable by our valued guests. Come back asap to enjoy that spirit! Andreas Pirone Front Office

Well located

Customer review rating 4.0/5

Anonymous Business - 13/07/2021 Confirmed reviews ALL

.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We hope to see you here again very soon, stay safe and lets win this fight in autumn. Best regards, Andreas Pirone Front Office

Nice hotel - ridiculous Covid-rules

Customer review rating 3.5/5

Jacob L. C. Families - 12/07/2021 Confirmed reviews ALL

The room was nice, although there was quite a lot of noise from trucks on the side-street where our window was facing. The TV was great - and important due to Denmark's game against England. But the experience at breakfast ruined the entire experience. One way, hand sanitizer AND GLOVES !?!!! The rest of Europe has moved on, why haven't you???

Dear Mr La C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Its of utmost importance to listen to the guests voice, especially concerning the COVID regulation. In my opinion, the hotels COVID regime is not way too strict, we are comparable with other houses in Hannover and Germany. Its not nice to know that you felt overregulated, but again, in my opinion, this is not the time to "move on", its the time to roll up your sleeves and keep fighting. We were happy to have you here, we hope for a return, lets hope for the best! Kindest regards, Andreas Pirone Front Office

at home

Customer review rating 4.5/5

Anonymous Business - 04/07/2021 Confirmed reviews ALL

warm experience like always, maybe the secret is low people turnover

Dear Mr B., low turnover, low fluctuation - that's it I guess. Teams grow together over time, we give people the time to grow into their true self. It's nice to read that our guests get the vibe... Stay safe, stay healthy, come back soon! Andreas Pirone Front Office

Alles super

Customer review rating 5.0/5

Daniel Business - 25/06/2021 Confirmed reviews ALL

Alles super

well located and the rooms are quiet

Customer review rating 4.5/5

Anonymous Business - 17/06/2021 Confirmed reviews ALL

Everything was perfect and breakfast was just fine. For business people, like me, the garage is important. the offer in the restaurant was rather weak. This is something Mercure Hotel needs to improve. They need to offer real warm dishes with vegatables, wok, nice steaks or schnitzel.... This is space for improvment . Keep up the good work

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Critique is critical for our daily operation here, so thanks for mentioning the lack of alternatives in the menus. This is also a topic for our teams - slowly we are able to pull everyone out of hibernation. Right now we are preparing the terrace for the footbal game, the menu includes the things you wanted to see ;-) Please come back to check the progress! Stay safe. Andreas Pirone Front Office

Highly recommend

Customer review rating 4.5/5

Sabina I. Families - 25/05/2021 Confirmed reviews ALL

Good stay, very friendly and supportive staff, comfortable standard double room. The location id just awesome!!- close to the city center but not yet very noisy, on the opposite side is located a very beautiful park

our stay 30th December 2019

TripAdvisor rating 5.0/5

mailN8761ZW Family - 06/01/2020 TripAdvisor review

Perfect location in the city of Hanover, perfect service, perfect rooms, absolutely quite, recommend the hotel in case you look for a bit higher rated centrally located hotel, recently renovated in a modern style

Christmas Markets

TripAdvisor rating 5.0/5

RBC1978 Family - 24/12/2019 TripAdvisor review

Great location, 10 minute walk from centre and Christmas markets. Hotel itself is very nice, very clean, and also has friendly helpful staff. Food in the restaurant for both dinner and breakfast was decent enough. Room was very nice, very clean and as we expected.

Used to be better.....

TripAdvisor rating 3.0/5

Adventurer218310 Business - 14/10/2019 TripAdvisor review

Stayed for many years in a row. Sadly it has lost its status. Problem in parking with empty spaces blocked by poorly parked cars. No ventilation in bathrooms. Reception staff unpleasant and ignorant except 1. Housekeeping does not greet you. Feels more like i need to excuse myself for visiting. The rooms need updating....

Hannover on a short break

TripAdvisor rating 5.0/5

valmyartus Couples - 16/09/2019 TripAdvisor review

The hotel was conveniently located to all the main points of interest in Hannover. All spots could be reached by an easy and quiet walk through well kept and safe areas. The parking space in the hotel was a good addition to my travel plans. The welcome drink for Accor members was a nice touch and made us feel expected.

Great value for money!

TripAdvisor rating 5.0/5

Olga I Family - 01/08/2019 TripAdvisor review

This was one of the 5 hotels we stayed in during our road trip through Germany and by far the best experience. We booked a Privilege room and everything was great: friendly, welcoming and professional staff, cosy atmosphere, spacious room, very comfortable mattresses, memory foam pillows, mini-bar included in the price and very varied and tasty breakfast. If we ever return to Hannover, this will definitely be our place to stay again.

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