Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,299 reviews

Best price
guarantee
Mercure Hotel Hannover City - Image 1
Mercure Hotel Hannover City - Image 2
Mercure Hotel Hannover City - Image 3
Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,299 reviews

TripAdvisor Rating  4.1/5  738 reviews

Customer review rating 1.5/5

Sebastian S. Business - Confirmed reviews ALL

The hotel met typical Mercure standards. My stay left me with mixed feelings. On the one hand, it was a well known standard, as I'm used to in Accor hotels, with friendly service. My one major disappointment was that the elderly lady at the front desk, in response to my request for advice, ignored me, clearly showing disrespect. This was the first time experienced something like this, and I've stayed in many hotels of varying standards.

Dear guest, Thank you for your feedback regarding your recent stay at Mercure Hotel Hannover City. We are pleased to hear that you found our service generally friendly and in line with Mercure standards. However, we sincerely apologize for the disrespectful experience you encountered at the front desk. This behavior does not align with our commitment to delivering exemplary service. Your comments will be addressed with our team to ensure a respectful and welcoming atmosphere for all our guests in the future. We are very shocked by your words and immediate action is required. We promise you that this behavior does not meet our standards and we will do everything we can to ensure that our guests feel comfortable. Perhaps you will give us a second chance? Julia Becker (Reservation Manager)

Customer review rating 0.5/5

Paul B. Business - Confirmed reviews ALL

this is not fair to multiplie by 4 the pricing during event like Agritechnica.

Dear Paul, We understand that event pricing can be a concern, as it is influenced by demand and occupancy levels. It is common for different prices to apply to the leading international trade fairs in Hanover than to regular booking periods. This is the case in all hotels in Hanover, even in the surrounding area. The city is very well booked and prices are set according to the level of the event. It would have been nice to know why the price is not justified and why you did not enjoy your stay with us. Only with detailed feedback can we improve our service and standards in the long term and bring them to a high level. After all, we want every guest to feel comfortable and relaxed. That is our goal. Best regards, Julia Becker (Reservation Manager)

Very Bad Experience with Mercure Hannover City

TripAdvisor rating 1.0/5

Vikas M TripAdvisor review

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Customer review rating 3.5/5

Gregor S. Business - Confirmed reviews ALL

Super service for check in, but due to the local fair too expensive for the size of the room and standard ...

Dear Gregor, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the breakfast and found our check-in service satisfactory. We understand your concerns about pricing during local events and appreciate your understanding as rates can fluctuate based on demand. Best regards, Julia Becker (Reservation Manager)

Customer review rating 4.5/5

Michael B. Business - Confirmed reviews ALL

Although near from exhibition, with probably a big rotation, the team was good, from room cleaning over reception and restaurant.

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay. We are delighted to hear that your stay with us was overall very pleasant, and we truly appreciate your kind words about our friendly team across housekeeping, reception, and the restaurant. We will gladly share your praise with the entire team😊 We also want to thank you for your constructive comments regarding the WiFi, the in-room coffee facilities, and the missing toiletry items. Feedback like yours is extremely valuable, especially from our loyal ALL Platinum members, and it helps us improve our services to better meet your expectations. We will review these points internally to ensure an even better experience in the future. We are pleased that so many aspects of your stay received top scores. We would be very happy to welcome you back on your next visit. Catalina Ortiz (Front Office Shiftleader)

In partnership with TripAdvisor

Other web-users rate our hotel

  • 825 reviews 8.8/10 Location
  • 1,003 reviews 6.8/10 Room
  • 981 reviews 9.1/10 Service
  • 20 reviews 6.4/10 WiFi
  • 682 reviews 8.4/10 Breakfast
  • 480 reviews 6.1/10 Comfort
  • 364 reviews 7.7/10 Cleanliness
  • 198 reviews 7.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Hanovre

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.