Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,398 reviews

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Mercure Hotel Hannover City - Image 1
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Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,398 reviews

Customer review rating 4.0/5

Jeremy M. Business - Confirmed reviews ALL

Excellent food and good bar service

Dear Jeremy, Thank you very much for your positive review and for taking the time to share your feedback. We are delighted that you especially appreciated our central location, friendly team, and the quality of our food and bar service. We look forward to welcoming you back on your next business trip Catalina Ortiz Front Office Shiftleader

Customer review rating 4.5/5

Smits Q. Couples - Confirmed reviews ALL

It was very interesting. Hadnt made any expectations besides the communication which I had with the hotel through booking.com. It promised me a working Smart TV, which was the only one that didn't work properly. I have received the notification from the television that "Netflix/YouTube was not available". The male worker on friday evening promised us to send a technician from the hotel to our room to fix the issue. Next morning, the female worker said it wasnt included which made it a little frustrated since they promised it over the chat.

Dear Q., thank you very much for taking the time to share your detailed feedback about your stay with us. We are pleased to read that you experienced your stay as very easygoing and friendly and that you felt well taken care of by our team throughout your visit. Your positive ratings for arrival, cleanliness, accommodation, and the overall service are greatly appreciated, and it is especially nice to hear that the team’s efforts contributed to a pleasant stay for you and your partner. At the same time, we would like to sincerely thank you for your constructive comments regarding the Smart TV functionality. We are sorry for the inconvenience caused by the Netflix/YouTube access issue and understand your frustration, especially as there seems to have been mixed communication regarding the technical support. Your feedback has been shared with our team to ensure clearer communication in the future and to avoid misunderstandings like this. We also take note of your comment regarding the WiFi speed and will review this internally as part of our ongoing improvement efforts. It is very rewarding for us to see that, despite this point, you still rated your overall experience highly and would recommend us. This is a strong motivation for our entire team. We hope to have the pleasure of welcoming you back again soon for an even smoother stay. Warm regards Damian Hildebrandt

Customer review rating 4.5/5

Christian M. B. Business - Confirmed reviews ALL

Was too short to really appreciate the whole

Dear Mr. B., thank you very much for taking the time to share your feedback about your stay with us. We are pleased to read your description “Comfortable and clean” and that you felt well during your time with us. We also understand your remark that the stay was too short to fully enjoy and appreciate everything the hotel has to offer – hopefully this leaves you with a reason to come back and explore more next time. We are very happy to see your excellent ratings for the room, cleanliness, check-in and check-out process, as well as the stable WiFi connection. Your high recommendation score is also greatly appreciated and means a lot to our team. At the same time, we take note of your comment regarding value for money, as this helps us continuously review and improve our offering. We would be delighted to welcome you back on a future occasion – hopefully for a longer stay so you can enjoy the full experience with us. Warm regards Damian Hildebrandt

Customer review rating 4.0/5

Ana I. L. L. Business - Confirmed reviews ALL

Great sleep, good breakfast and well located.

Dear Ms. L. L., Thank you very much for sharing your feedback following your recent business stay with us. We are delighted to hear that you enjoyed a great night’s sleep, appreciated our breakfast, and found our location convenient. It is also wonderful to see your high ratings for check-in, check-out, and our team—your kind words are truly appreciated and will be shared with the staff. At the same time, we sincerely thank you for your honest comments regarding cleanliness. Please accept our apologies for the condition of the bathroom, particularly the areas that were not cleaned to the standard you rightfully expect. This is certainly not reflective of our usual standards, and we will address this matter directly with our housekeeping team to ensure greater attention to detail moving forward. We are pleased that you overall had a positive stay and that you would recommend us, while also recognizing that there is room for improvement. Your feedback is extremely valuable in helping us enhance our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even more seamless stay. Warm regards, Damian Hildebrandt

Customer review rating 3.5/5

Remigijus L. Business - Confirmed reviews ALL

All really good jus stayed 6 weeks every day conetion was really unstable in 5 floor thanks every day ......

Dear Guest, Thank you so much for choosing to stay with us for six entire weeks! It was a pleasure having you as our guest for such an extended period, and we are thrilled to hear that, overall, everything was "really good." However, we would like to sincerely apologize for the unstable internet connection you experienced on the 5th floor. We understand how important a reliable connection is, especially during a long-term stay. Please be assured that we have shared your feedback with our IT provider to investigate the signal strength and stability specifically on the upper floors. We are committed to improving this service to ensure a seamless experience for your next visit. We look forward to welcoming you back soon! Best regards, A.Koch Rooms Division Manager

Other web-users rate our hotel

  • 807 reviews 8.6/10 Location
  • 1,008 reviews 6.8/10 Room
  • 998 reviews 9.1/10 Service
  • 18 reviews 6.9/10 WiFi
  • 668 reviews 8.3/10 Breakfast
  • 494 reviews 5.7/10 Comfort
  • 357 reviews 7.7/10 Cleanliness
  • 191 reviews 7.2/10 Food

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