Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 4,968 reviews

ALLSAFE approved hotel

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Mercure Hotel Hannover City
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+ 20 Services

Hotel extras

  • Central, quiet, green location by Maschpark and the town hall, between Maschsee lake and city

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • Completely renovated 2013-2017: rooms, bathrooms, sauna, gym, lobby, bar and restaurant

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 hannover
germany

Fax: (+49)511/8093704

Check-in from 15h00

Check out up to 12h00

  • KROEPCKE:  100 Rath.Bleichenstr

  • STADION:  200 Rath.Bleichenstr

  • BUS 200,267:  BUS 200,267 Rath.Bleichenstr

  • S5:  S5 HAUPTBAHNHOF

  • 1,2,8,18,4,5,6,16,11,10,17:  Hauptbahnhof

  • By plane

    FUHLSBUETTEL At 150km / 93.75 miles

  • By plane

    HANOVER LANGENHAGEN At 14km / 8.75 miles

  • By helicopter

    HANNOVER AIRPORT At 14km / 8.75 miles

  • By car

    ANDERTEN At 10km / 6.25 miles

  • By car

    HERRENHAUSEN At 10km / 6.25 miles

  • By car

    LANGENHAGEN At 10km / 6.25 miles

  • By train

    HANNOVRE/HANNOVER At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0km / 0 miles

GPS:52.366829, 9.740032

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our accommodation(s)

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access and DSL connection have been extensively renovated in 2013. Free room night in your room for one child up to 12 years old, your pet for a fee (€12/ night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,968 reviews

TripAdvisor Rating 4.0/5

686 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good location nice rooms

Customer review rating 4.0/5

Anonymous Families - 25/12/2021 Confirmed reviews ALL

short stay. personnel vey nice. clean rooms as always

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch Front Office Manager

Meeting all the expectations

Customer review rating 5.0/5

Marc Couples - 30/11/2021 Confirmed reviews ALL

The hotel is well located, near the city center but in a quiet area near a nice city park. The hotel interior is modern classic which creates a cosy atmosphere. The Privilege room is spacious and has everything you need. The beds are comfortable and the bathroom is clean and modern. The room has a safe, a nice large flatscreen and a Nespresso device. Breakfast is very complete and last but not least the staff is super friendly. Our stay met all our expectations and I would definitely go back to this hotel.

Good stay

Customer review rating 4.0/5

Guillermo Business - 26/11/2021 Confirmed reviews ALL

Most of the Mercure team is very warm The lack of gym is minus, other hotels have it open and meeting the safety standards. Not possible to find Parking outside and the Mercure parking is not for free which bring the cost to the same level than the Marriot Courtyard and has a good gym always open

well located, great breakfast!

Customer review rating 5.0/5

Julia R. Business - 16/11/2021 Confirmed reviews ALL

Room was fine as well as the bathroom, the breakfast was really good (vegan options)

Liebe Frau R., ganz herzlichen Dank für die tolle Bewertung :-D Kommen Sie gern wieder, auch wir haben, nach Rücksprache mit den Kollgen, absolut nichts Negatives über Sie zu berichten. Bleiben Sie gesund + munter, Andreas Pirone Front Office

Well located and a very friendly staff, very nice rooms.

Customer review rating 5.0/5

T. R. Couples - 10/11/2021 Confirmed reviews ALL

Overall a very pleasant experience.

Dear mr R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Pirone F/O

Nice hotel well located

Customer review rating 4.0/5

Jeganathan P. Business - 08/11/2021 Confirmed reviews ALL

As usual, the stay was very good! Out of 4 night stay, could get only one day parking. It was irritating to walk in the rain after parking in the nearest garage.

Dear Mr P., we very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Due to the fact, that we only own 27 parking spaces, parking can be tricky from a certain time of day on. If we can assist you in this or any other situation, let us know :-) Safe travels, stay healthy, be merry with us, Andreas Pirone Front Officer
Customer review rating 5.0/5

Anonymous Business - 08/11/2021 Confirmed reviews ALL

nice hotel, friendly staff.

Dear Ms O.! We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It was a pleasure to have you both here with us, I hope, we see you again in the future :-(D) Kindest regards, Andreas Pirone F/O

Back again

Customer review rating 5.0/5

Anonymous Business - 04/11/2021 Confirmed reviews ALL

Great welcome for 1st business meeting in 18 months

Dear Mr N., it was a pleasure for us, come back asap :-D KINDEST regards, Andreas Pirone Front Office

Well located hotel with amazing staff!

Customer review rating 5.0/5

Maria R. Couples - 01/11/2021 Confirmed reviews ALL

The entire experience with this hotel was amazing! From calling for information about availability on our way there, to check-in, room service, cleaniness of the room, and finally check-out! The hotel is positioned extremely well, right next to the New Rathaus, a couple of minutes walk to the old center, and very close to the lake Maschsee. The ladies at the reception were amazing!!! Congratulations for such employees who are enthusiastic about their work and make the guests feel like at home! Extremely good follow of the covid rules! Very clean and nice room, with all needed amenities. Restaurant is serving very good dinner, and room service was very nice! We loved our stay in Hannover and we will definetely stay at this hotel for any other visit in this lovely city. For this reason, we reccommend this hotel to everyone who looks for a hotel in Hannover.

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. We are indeed very proud of our staff here, hospitality is part of the genes of the folks working here. Its simply mandatory! Nive to read that you felt being part of our little household, we are looking forward to your next call ;-D Best regards, Andreas Pirone F/O

Very Good Stay

Customer review rating 4.5/5

Anonymous Solo - 15/10/2021 Confirmed reviews ALL

Over some years I have been at the hotel serveral times meanwhile and I am always very satisfied with the service: - friendly and motivated personal - very good breakfast - nice bar & lobby with the possibility to sit outside - clean and spacious rooms - calm atmosphere

Well located

Customer review rating 2.0/5

K. U. G. Couples - 09/10/2021 Confirmed reviews ALL

House keeping not up to standard - very poor. Received a pillow case and towel with holes in. Coffee, milk etc not replenished. Coffee cups and glasses not cleaned. No notification received when water shut off for maintenance - under the shower covered in soap! Covid-19 protocols very lax. Sanitizer in lift empty for 6 days only replenished after we complained. Breakfast over priced for what's on offer.

Sehr geehrter Herr G., ganz herzlichen Dank für dieses Feedback. Gern möchte ich Stellung. Wir sind uns ja hier im Haus während meiner Schichten jeden Tag mehrfach begegnet. Gern hätte ich Ihren Unmut gehört, hätte gern etwas gegen diese negative Erfahrung getan - die Chance hatte ich nicht. Selbstverständlich ist es ärgerlich, dass diese Probleme erst entstanden sind. Dafür bitte ich um Entschuldigung. Eine Unterbrechung der Wasserversorgung hat während Ihres Aufenthaltes nicht stattgefunden,dies möchte ich dennoch hinzufügen, außerdem betrachtet das gros unserer Gäste unser ALLSAFE Konzept mitnichten als lax, vielleicht zählen auch Sie bald zu den Gästen, die unsere Anstrengungen in diesen Dinge wertschätzen. Mit freundlichem Gruß aus Hannover, Andreas Pirone Front Office

Good but room seemed old designed

Customer review rating 4.0/5

Hardik J. Business - 09/10/2021 Confirmed reviews ALL

I booked privilege room but the room lighting, bathroom exhaust were not appropriate. The cooling system made a lot of noise.

a weekend of disappointment

TripAdvisor rating 2.0/5

franz3007d 17/08/2021 TripAdvisor review

We had expected an enjoyable weekend eating the dishes and drinking the wines in the restaurant for dinner and supper. When we arrived we were told that the restaurant was closed at noon and only opened at 6.30 pm. The menu was short and did not offer much choice. It was a menu one might expect in a bar but not in a restaurant. We had planned to stay for two days but under these circumstances we left after one day.

Lieber Gast, vielen Dank für die Bewertung auch auf diesem Portal. Wir freuen uns auf Ihre Rückkehr zu Zeiten, in denen unser gastronomisches Angebot wieder etwas umfangreicher sein kann. Bis dahin verbleibe ich mit freundlichem Gruß, Andreas Pirone Front Office

Consistent quality standard

TripAdvisor rating 4.0/5

pedrok156 Business - 19/07/2021 TripAdvisor review

I've been a guest in this hotel for many times already over the past 20+ years. From the vet first beginning I've always felt more then welcome. Iver the years it has become almost a second home for me. Located close to the city center, nice, clean and well utilised rooms, good breakfast service and most of all, a great staff. The employees here are in my opinion the most valuable asset for this hotel. Keep it up. I'll be back for sure.

Dear Anonymous, thank you for the kind words. The restart after the COVID19 lockdown-measures brings out the best of us. Its so refreshing and motivating, that this is noticeable by our valued guests. Come back asap to enjoy that spirit! Andreas Pirone Front Office

our stay 30th December 2019

TripAdvisor rating 5.0/5

mailN8761ZW Family - 06/01/2020 TripAdvisor review

Perfect location in the city of Hanover, perfect service, perfect rooms, absolutely quite, recommend the hotel in case you look for a bit higher rated centrally located hotel, recently renovated in a modern style

Christmas Markets

TripAdvisor rating 5.0/5

RBC1978 Family - 24/12/2019 TripAdvisor review

Great location, 10 minute walk from centre and Christmas markets. Hotel itself is very nice, very clean, and also has friendly helpful staff. Food in the restaurant for both dinner and breakfast was decent enough. Room was very nice, very clean and as we expected.

Used to be better.....

TripAdvisor rating 3.0/5

Adventurer218310 Business - 14/10/2019 TripAdvisor review

Stayed for many years in a row. Sadly it has lost its status. Problem in parking with empty spaces blocked by poorly parked cars. No ventilation in bathrooms. Reception staff unpleasant and ignorant except 1. Housekeeping does not greet you. Feels more like i need to excuse myself for visiting. The rooms need updating....

Hannover on a short break

TripAdvisor rating 5.0/5

valmyartus Couples - 16/09/2019 TripAdvisor review

The hotel was conveniently located to all the main points of interest in Hannover. All spots could be reached by an easy and quiet walk through well kept and safe areas. The parking space in the hotel was a good addition to my travel plans. The welcome drink for Accor members was a nice touch and made us feel expected.

Great value for money!

TripAdvisor rating 5.0/5

Olga I Family - 01/08/2019 TripAdvisor review

This was one of the 5 hotels we stayed in during our road trip through Germany and by far the best experience. We booked a Privilege room and everything was great: friendly, welcoming and professional staff, cosy atmosphere, spacious room, very comfortable mattresses, memory foam pillows, mini-bar included in the price and very varied and tasty breakfast. If we ever return to Hannover, this will definitely be our place to stay again.

Hannover on business

TripAdvisor rating 4.0/5

Curious515464 Business - 22/10/2018 TripAdvisor review

Ideal location opposite the Rathaus and easy walking distance to the main city/old town. Very helpful reception staff. Breakfast excellent with a variety of continental and cooked breakfast, the scrambled egg with Ham was particularly tasty

Dear Curious515464, Thank you very much for your review - we appreciate it very much! We are glad that you could enjoy your stay with us and we are looking forward to your next visit in Hannover. Sincerely Nadja Linzel Front Office Manager

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