Mercure Hotel Hannover City 4 stars

This hotel has a great location indeed but what comes to my mind when I am writing this is the way one person from the reception talked to me during check-in. I did not like that, the attitude was not right. I had to explain I was using Rewards points (a program from the very Accor) and the receptionist did not believe me and insisted I was wrong. Then I had to PROVE I was telling the truth and then she apologised (after talking in German with another receptionist in from of me, who don't speak German). This is really not nice and, because of this level of service, I wouldn't ever come back to this hotel. Anyway the other employee I talked during check-out was great and maybe the person I had contact during check-in was new or something like this. Expected more.

It was good, room is great, services are fine. Though with Covid we had to order our shower kit every time we need them as they preferred not to keep them at the room to reduce contamination from other guests, if they weren't used (I think other options couldve been done) but they were nice to provide us with what we need when we ask right away. Additionally room service wasnt automatically done and we had to call for it when needed as well. So I would say great stay overall despite the COVID regulations they had to follow.

VERY EFFICIENT CHECK IN AND CHECK OUT GOOD HOSPITALITY NICE ROOMS

Great hotel for a very reasonable price.

Nice neighbourhood. Walking distance allmost to City center and Musea

All, great, just first day 20 late with serving breakfast (The Tuesday morning), but other day it was perfect.

- Fluctuations of the warm water temperatures during bathing. - good solution for breakfast serving but needs to be faster. There are confusions if 2 colleauges giving seperate breakfast papers the day before and both saying “2 person”. Then we have a breakfast for four persons on the table.

I was on a 2 days business trip and had all what I need. The breakfast solution due to the corona crises was well managed. Great people and great place.

Walked in off the street asking for a double room, very helpful reception staff, she asked if I had a membership and checked my name resulting in a room discount. The hotel made a long journey much more bearable. Perfect location and great breakfast.

Hotel staff extremely friendly. Room relatively clean but toilets are not clean at all. Single room is small and experienive if compared with similar products. Breakfast-corona time somehow not bad but time consuming.

Thank you. I really liked your hotel. Staff was really friendly and everything worked well despite of corona times.

We've enjoyed our stay very much in our spacious room, with sights on the Neues Rathaus. Covid19 measures were excellently implemented and the hygiene measures at breakfast were exemplary for the whole hospitality industry! Congrats, you're doing a great job!

I stayed at the Mercure Hannover City from 14th to 16th July 2020. I had a single room on a bed and breakfast basis. I was in Hannover due to business travel (I am visiting Hannover almost on a weekly basis in the last months). I came in the time of the Corona Pandemic restrictions so naturally my review is considering the fast that the hotel had a lot if legal restrictions at that time. Pro: The hotel has a great location. Just across the city hall, the lake and 500 yards from the next underground station. The hotel was clean, highly maintained, and although the rooms are decade old, it is clear that the hotel management take care of maintaining everything running. Professional reception service (although they had no uniform and a bit too much "free style), speedy reply to requests (I needed iron and ironing board and I got it in less than 10 min. Very friendly and attentive breakfast team. Even with the Corona restrictions they were able to perform and give a personal service. Con: I was had real disappointment finding out that due to Corona they had no Bar and à la carte restaurant. I was in other hotels in Hannover (even a week before) and they had this service. I did nit find this info in their web site before reserving my room, I was expecting to have a kettle in my room. I am expecting from a 4 Star hotel (even in Corona time, as I was in other hotel in the week before and also 2 weeks before) to provide me option to have tea in my room. There was no complementary water bottle, which for one would expect as a full paying guest (I had a best available rate, no discounts or pre-payments). Too many Corona signs: There were Corona related signs in every corner. With due respect, the place looked sometimes like a Corona guests facility and not as a hotel... All in all, good service, good locations, but not justifying the full price that I paid.

Overall good, good people, good breakfeast.

The staff were very friendk=ly and helpful and all rooms and public areas were clean and tidy at all times.