Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,189 reviews

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Mercure Hotel Hannover City - Image 1
Mercure Hotel Hannover City - Image 2
Mercure Hotel Hannover City - Image 3
Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • GREENKEY-certified hotel

  • Traditional and modern: Listed hotel with a historic past, built in 1889

  • 2022-2023 New carpets, furniture, paint & lighting in rooms and corridors

  • Historic "Marienburg" room from 1889, furnished as a gift from Queen Marie

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone
Fax +49 511 8093704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,189 reviews

TripAdvisor Rating  4.0/5  724 reviews

Very nice stay

Customer review rating 4.5/5

Line Families - Confirmed reviews ALL

Very nice stay, located nicely, very clean, great accommodations for a family of four, and private parking at basement level. Only minus, dragging the rating down from a 10, was an excessive amount of perfume in the lobby area.

Decent hotel in good locat

Customer review rating 3.5/5

Chris Families - Confirmed reviews ALL

Close proximity to Maschsee Park as well as City Center and old town

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The experience was OK for me. During check-in there were 2 receptionist at the counter. One of them was adament and we did not like the way she spoke and communicated with us. Room was OK but floor plan was awkward. I was unable to see the TV properly as there was no space for TV orientation and bed was in perpendicular to TV. There was no water in room any day.

Dear guest, we appreciate your feedback. We apologize for the inconvenience you faced during your stay. Your comments about the service and room layout have been duly noted and will be shared with our team for improvement. We regret any shortcomings in communication and assure you that this is not reflective of our standards. We will address the issues you raised regarding the room amenities promptly. Thank you for bringing this to our attention. We hope to welcome you again for a better experience. Best regards Ann-Christin Koch Front Office Manager

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I forgot my sunglasses on the bed while packing and when I called the same day and the next to ask if they could send them back to me it so happened that my sunglasses have disappeared. Not a good experience.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Ann-Christin Koch Front Office Manager

was ok

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

hotel is in a good location, it is clean and provides good breakfast.

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Other web-users rate our hotel

  • 882 reviews 8.7/10 Location
  • 1,097 reviews 6.9/10 Room
  • 1,111 reviews 9.3/10 Service
  • 15 reviews 5.7/10 WiFi
  • 717 reviews 8.5/10 Breakfast
  • 503 reviews 5.7/10 Comfort
  • 411 reviews 7.8/10 Cleanliness
  • 203 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.