Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,359 reviews

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Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,359 reviews

Customer review rating 4.5/5

Tine P. Couples - Confirmed reviews ALL

Parking - difficult but we succedes. Room - fine Staff - sweet.

Customer review rating 4.0/5

Marialuisa M. Solo - Confirmed reviews ALL

It has been comfortable stay, easy to reach location, friendly staff. The room I had was a bit dusty.

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had a comfortable stay, appreciated our convenient location, and found our team friendly. It is also great to know that you were satisfied with the booking process and overall service. We hope to have the pleasure of welcoming you back again in the future 😊 Catalina Ortiz Front Office Shiftleader

Customer review rating 5.0/5

Taru T. L. Business - Confirmed reviews ALL

Comfortable beds and great breakfast. Easy access to city Hannover.

Dear Taru, Thank you very much for your excellent review and perfect rating in all areas. We are delighted to hear that you enjoyed your stay with us and especially appreciated the comfortable beds, our breakfast selection, and the convenient access to the city of Hannover. Your positive feedback is a great motivation for our entire team and confirms that we are on the right track in providing a high level of service for our guests. We look forward to welcoming you back again soon 😊 Catalina Ortiz Front Office Shiftleader

Customer review rating 1.5/5

Nicola M. Business - Confirmed reviews ALL

I quite liked the atmoshphare when I entered the hotel Lobby. I missed the positive spirit of the reception and the service. You had to fill in everything on your own and to ask for a print of the invoice is impossible due to no connections system/printer any more. Seeing the printer behind the receptionist... Rooms/Bathrrom clean, did not liked the textil carpet, looked and felt not really clean, but I think this is standart in the group. Very nice and rich breakfast and very nice people around to do the service. Check out, took too long, people were queing and add support came bit grumpy across. Honestly dont know if I would choose again....

Dear guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the atmosphere of our lobby, found your room and bathroom clean, and truly appreciated our rich breakfast and the friendly service from our breakfast team. At the same time, we sincerely apologize that certain aspects of your stay, particularly during check-in and check-out, did not meet your expectations. Please allow us to share some context regarding the points you raised: Digital Invoices: In our continuous effort to reduce our environmental footprint and promote sustainability, we have transitioned to a paperless system, sending all invoices exclusively via email. We understand this can be a change from traditional routines, and we apologize if this felt inconvenient or if the communication regarding this eco-friendly initiative was not clear at the desk. Check-out Queues: When many guests depart at the same time, queues can unfortunately form. To ensure a smoother experience, we always encourage our guests to settle their accounts the evening before departure. This allows you to simply drop off your key and bypass the morning queue entirely. Room Carpeting: We have also noted your feedback regarding the textile carpet. While it is regularly deep-cleaned according to our brand standards, we understand that preferences vary. Team Spirit & Service: We are sorry to hear that you felt a lack of our usual positive spirit during your interaction at the desk. Our reception team works with great dedication to assist every guest personally, especially during high-occupancy periods. We genuinely hope you will give us another opportunity to welcome you back in the future. Warm regards, Ann-Christin Koch Rooms Division Manager

Customer review rating 4.0/5

Attila Z. S. Business - Confirmed reviews ALL

In terms of accomodation everything was fine. The only thing which was not good is the sortiment of gym equipments as they are very limited.

Dear Attila, Thank you for taking the time to share your feedback with us. We are delighted to hear that you were satisfied with your stay and that you appreciated our accommodation, breakfast, cleanliness, WiFi, and the service provided by our team. At the same time, we are sorry that our fitness area did not meet your expectations. We regret that the selection of gym equipment was too limited for your needs and appreciate your honest feedback. We hope to welcome you back again soon. Catalina Ortiz Front Office Shiftleader

Other web-users rate our hotel

  • 799 reviews 8.5/10 Location
  • 978 reviews 6.9/10 Room
  • 966 reviews 9/10 Service
  • 15 reviews 7.1/10 WiFi
  • 635 reviews 8.3/10 Breakfast
  • 471 reviews 5.8/10 Comfort
  • 340 reviews 8.1/10 Cleanliness
  • 171 reviews 5.3/10 Amenities

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