Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 4.0/5 177 reviews

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Description

Hotel extras

  • In an idyllic green setting - quiet and centrally located between Düsseldorf and Neuss

  • Direct access to the A52, A57, and A44 for a quick arrival

  • Düsseldorf city center, exhibition center, and airport within easy reach

  • 250 video-surveilled parking spaces for a convenient arrival

  • 10 modern event rooms & wellness area with sauna, fitness and pool

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Standard Room with single bed

Our Standard rooms - ideally tailored to your needs. They are 24 m² and have HD TV, a high-quality bed, comfortable seating, a functional workspace with free WIFI and a Tassimo coffee machine.

  • Views:

    City View or Courtyard View or Garden View

Max. number of persons
1
Area
From 28 / 301 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
  • 1 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View or Garden View

Room

Standard Room with twin beds

Our Standard Twin rooms - ideally tailored to your needs. They are 28 m² and have HD TV, a high-quality bed, comfortable seating, a functional workspace with free WIFI and a Tassimo coffee machine.

  • Views:

    Courtyard View or Garden View

Max. number of persons
2
Area
From 28 / 301 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Room

Comfort room with 1 double bed

Room with 1 double bed. Free WIFI, safe, coffee and tea making facilities and a bathroom with bathtub or shower.

Max. number of persons
3
Area
From 25 / 269 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Room

Privilege Room with queen-size bed

Privilege Rooms for more comfort on 30-35 m²: VIP bathroom amenities including bathrobe, drinks from the minibar, Tassimo coffee machine and free daily newspaper in the room. Also included: WIFI.

  • Views:

    Courtyard View or Garden View

Max. number of persons
3
Area
From 28 / 301 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats

Privilege Suites for more comfort on 45-49 m²: VIP bathroom amenities incl. bathrobe, minibar, kettle, Tassimo coffee machine, daily newspaper, WIFI, some with separate living space and guest toilet.

  • Views:

    Courtyard View or Garden View

Max. number of persons
4
Area
From 45 / 484 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Mini bar with free soft drinks

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Music TV channels
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats

Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 192 rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • 192 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

11 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Board games available
  • Play area
  • Green area
  • Foosball
  • Tourist guide for families

Well-being

Pool

  • Covered
  • On site

Fitnessstudio

  • On site
  • Sauna room Additional charge

Sports and leisure

Gym

  • On site

Jogging track

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 250 parking spaces
  • Parking opened 24/7
  • Parking pricing: 14.00 14 EUR Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Garage

Additional charge

GPS:51.2197, 6.63775

Parking information

  • On site
  • Indoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking pricing: 17.00 17 EUR Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking

Accessibility

  • Elevators

CAROLUS

Carolus restaurant is open weekdays from 6 p.m. to 10 p.m. and invites you to enjoy pleasant evenings in a comfortable atmosphere. On weekends, we welcome groups of 20 or more people subject to prior registration, reservation and menu selection.

Cooking style
International
Capacity
200
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Carolus restaurant is open weekdays from 6 p.m. to 10 p.m. and invites you to enjoy pleasant evenings in a comfortable atmosphere. On weekends, we welcome groups of 20 or more people subject to prior registration, reservation and menu selection.

The elegant ambience of our Hi-Light Lounge Bar is perfect for a refreshing drink, an invigorating coffee and a lively conversation with business partners or friends. Open daily from 9 a.m. to 1 a.m.

In the mornings, the enticing aroma of fresh coffee and pastries will lure you to our generous buffet breakfast. We make a special effort to offer regional and varied breakfast products and receive daily deliveries from our baker.

The fitness area at the Mercure Hotel Düsseldorf Kaarst includes cardio equipment and strength training options so you can keep fit during your stay.

Celebrate the most wonderful day of your life at our quietly located Mercure Hotel Düsseldorf Kaarst. We will organize your wedding according to your personal preferences.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  177 reviews

Customer review rating 5.0/5

Michael V. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Erica R. Couples - Confirmed reviews ALL

The second time the Air-condition did not work!!!

Customer review rating 0.5/5

S. Solo - Confirmed reviews ALL

Dear Guest, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air-conditioning during your stay, especially since this has occurred more than once. Please know that this is not the standard we aim to provide, and we are actively looking into the issue to ensure it is fully resolved for future guests. Your comfort is very important to us, and we deeply regret that we fell short during your visits. We would welcome the opportunity to restore your confidence in our hotel and hope you will give us another chance to provide you with a comfortable stay. Kind regards, Your Mercure Hotel Düsseldorf Kaarst

Too complicated IT & Invoices of other guests send to me

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Customer review rating 5.0/5

Roland M. Business - Confirmed reviews ALL

Sehr geehrter Herr M., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten und mit unserem Service zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wir wünschen Ihnen alles Gute und verbleiben mit herzlichen Grüßen, Ihr Mercure Hotel Düsseldorf Kaarst

Customer review rating 4.0/5

Erica R. Couples - Confirmed reviews ALL

Restaurant was closed. Bar food good of you have no other options. Room is good size. Bed sheets need changing, they were a bit riped.

The second time the Air-condition did not work!!!

Customer review rating 0.5/5

S. Solo - Confirmed reviews ALL

The second time the Air-condition did not work!!!

Dear Guest, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the air-conditioning during your stay, especially since this has occurred more than once. Please know that this is not the standard we aim to provide, and we are actively looking into the issue to ensure it is fully resolved for future guests. Your comfort is very important to us, and we deeply regret that we fell short during your visits. We would welcome the opportunity to restore your confidence in our hotel and hope you will give us another chance to provide you with a comfortable stay. Kind regards, Your Mercure Hotel Düsseldorf Kaarst

Too complicated IT & Invoices of other guests send to me

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Violation of the DSGVO by sending invoice of totally unrelated guest to me. Information back to Hotel to make them aware and questioning what other guest data are probably shared stayed unanswered. My last time there as unreliable.

Customer review rating 5.0/5

Roland M. Business - Confirmed reviews ALL

Alles Super!!!

Sehr geehrter Herr M., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt in unserem Hotel hatten und mit unserem Service zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wir wünschen Ihnen alles Gute und verbleiben mit herzlichen Grüßen, Ihr Mercure Hotel Düsseldorf Kaarst

Customer review rating 1.5/5

Horst B. Couples - Confirmed reviews ALL

Zimmerreinigung nur nachdringlicher Nachfrage, frische Handtücher nur nach Bitten. Zimmertür offen und Licht an, aber keine Person war im Zimmer. Pool schmutzig, Dusche geht nicht. Abfluss Waschbecken "Bad" kein Abfluss. Toilettenpapier nur nach Nachfrage. Fernbedienung Fernseher fehlte. Terrasse voll Unkraut.

Liebe Gäste, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen. Wir bedauern sehr, dass Ihr Aufenthalt in einigen Bereichen nicht Ihren Erwartungen entsprochen hat. Ihre Hinweise zur Zimmerreinigung, zur Verfügbarkeit von Handtüchern und Toilettenpapier sowie zu technischen Mängeln nehmen wir sehr ernst. Ebenso entschuldigen wir uns für den Zustand des Pools und der Terrasse, die natürlich unserem Qualitätsanspruch nicht gerecht werden. Bitte seien Sie versichert, dass wir diese Punkte umgehend intern prüfen und Maßnahmen ergreifen, um die Situation zu verbessern. Ihre Zufriedenheit liegt uns sehr am Herzen, und wir hoffen, Sie geben uns in Zukunft die Gelegenheit, Sie von unserem gewohnt hohen Standard zu überzeugen. Mit freundlichen Grüßen Meysam Mohammadi Front Office Manager

Customer review rating 3.5/5

Georg H. Solo - Confirmed reviews ALL

das Haus war voll, leider nur eine Servicekraft an der Rezeption, Parkautomat außer Betrieb, länger Wartezeiten beim Check in und out (trotz fast check out, aber das Parkticket musste ja noch manuell bezahlt werden), sonst ruhig und bei besserer Organisation auch empfehlenswert

Lieber Herr H., vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben. Es freut uns, dass Ihnen unsere Lage gefallen hat und Sie insgesamt einen ruhigen Aufenthalt hatten. Gleichzeitig bedauern wir die Wartezeiten an der Rezeption und die Unannehmlichkeiten mit dem Parkautomaten sehr. Wir arbeiten bereits daran, unsere Abläufe und die Technik zu verbessern, um solche Situationen künftig zu vermeiden. Wir hoffen, Sie geben uns bald wieder die Gelegenheit, Sie von unserem verbesserten Service zu überzeugen. Mit freundlichen Grüßen Meysam Mohammadi Front Office Manager

Other web-users rate our hotel

  • 341 reviews 7.6/10 Location
  • 829 reviews 6.4/10 Room
  • 666 reviews 7.6/10 Service
  • 32 reviews 6.5/10 WiFi
  • 441 reviews 8.6/10 Breakfast
  • 440 reviews 4.8/10 Cleanliness
  • 218 reviews 5.3/10 Food
  • 194 reviews 4.8/10 Amenities

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