Mercure Hotel Duesseldorf Kaarst 4 stars

Customer review rating (ALL Rating) 3.9/5 1,013 reviews

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Description

Hotel extras

  • In an idyllic green setting - quiet and centrally located between Düsseldorf and Neuss

  • Direct access to the A52, A57, and A44 for a quick arrival

  • Düsseldorf city center, exhibition center, and airport within easy reach

  • 250 video-surveilled parking spaces for a convenient arrival

  • 10 modern event rooms & wellness area with sauna, fitness and pool

Our accommodation(s)

Single Bed

Standard Room with single bed

  • 1 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View or Garden View

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Hotel location

Mercure Hotel Duesseldorf Kaarst

Koenigsberger Strasse 20
41564 KAARST
Germany

GPS:51.2197, 6.63775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CAROLUS

Carolus restaurant is open weekdays from 6 p.m. to 10 p.m. and invites you to enjoy pleasant evenings in a comfortable atmosphere. On weekends, we welcome groups of 20 or more people subject to prior registration, reservation and menu selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,013 reviews

Very efficient stay

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

I have to say, the hotel team were amazing. During a fully booked hotel period, I had over 12 people staying here. Everything ran smoothly and the hotel exceeded my expectations. Nothing was too much trouble, and the team were super busy but always made sure everything was attended to. Well done to the Hotel team, thank you Comfy bed and clean The staff were always super busy, could maybe do with more help, but they never stop. Perfect for me with 15 minutes to the centre of Dusseldorf, but quiet and calm surroundings worked very well Super clean and exceeded my expectations Nice and spacious The choice was limited but value for money It was always calm and relaxing after a busy day at an exhibition

Excellent base to visit Kaarst and Dusseldorf

Customer review rating 4.0/5

Nancy Families - Confirmed reviews ALL

Very pleased with room and breakfast service. Omitted to read info on 'sustainability' so didn't realise until 3rd day that it was necessary to request to have room cleaned during stay. However reception quick to supply clean towels when requested. Would have appreciated a grab handle to assist stepping out of bath/shower without slipping.

Mercure Kaarst Duesseldorf

Customer review rating 3.0/5

Nirav S. Business - Confirmed reviews ALL

Spa not functional, swimming pool not function. Request for coffee maker not met. Will not stay in the property again.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. Please accept our apologies for the inconvenience caused by the spa and swimming pool being unavailable, as well as for not fulfilling your request for a coffee maker. This is certainly not the level of service we aim to provide to our guests. Your comments have been shared with the relevant departments so we can review these issues carefully and improve our service and facilities. We truly value all guest feedback, as it helps us identify where we need to do better. We are very sorry that we were unable to provide you with a more positive experience and regret that we did not leave you with a better impression of our hotel. Kind regards, Your Mercure Hotel Duesseldorf Kaarst

Stay okay but nothing special

Customer review rating 3.0/5

Geoffm Business - Confirmed reviews ALL

I stayed in room 318, the room was clean but I couldn't find any unused plug sockets to plug my phone etc in to charge other than by the door. Also for me the bed was exceedingly hard and had 3 uncomfortable and disturbed nights sleep. Breakfast & evening meals were great, all staff very helpful and attentive. as previously explained Generally overall good atmosphere.

Dear Guest, thank you very much for taking the time to share your feedback regarding your stay in room 318. We truly appreciate your kind words about our breakfast, evening meals, and attentive staff—it means a lot to our team. We are sorry to hear that you had difficulty finding convenient plug sockets and that the bed did not meet your comfort expectations. Your comments are very valuable to us, and we will review our room layouts and bedding options to see how we can improve the experience for our future guests. We sincerely hope to have the opportunity to welcome you back and provide a stay that is fully comfortable and enjoyable. Warm regards, Your Mercure Hotel Duesseldorf Kaarst

Customer review rating 4.0/5

Alberto Business - Confirmed reviews ALL

All great only long timr for check in and out

Other web-users rate our hotel

  • 342 reviews 7.6/10 Location
  • 847 reviews 6.3/10 Room
  • 680 reviews 7.6/10 Service
  • 29 reviews 6.9/10 WiFi
  • 435 reviews 4.5/10 Cleanliness
  • 432 reviews 8.4/10 Breakfast
  • 227 reviews 5.8/10 Food
  • 197 reviews 4.7/10 Amenities

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