Mama Shelter Bordeaux 3 stars

Customer review rating (ALL Rating) 4.3/5 1,638 reviews

Best price
guarantee
Mama Shelter Bordeaux - Image 1
Mama Shelter Bordeaux - Image 2
Mama Shelter Bordeaux - Image 3
Mama Shelter Bordeaux - Image 4
19 Rue Poquelin Molière, 33000 BORDEAUX, France

Description

Hotel extras

  • Ideal location in the downtown area

  • 360° view of Bordeaux from the rooftop

  • Colorful design

  • Different dining areas: restaurant, terrace, and rooftop

  • Adaptable and modular conference rooms

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

GPS:44.839901, -0.577184

Telephone
Fax +33 5 57 30 45 46

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,638 reviews

TripAdvisor Rating  4.2/5  1,670 reviews

Customer review rating 3.0/5

Malcolm R. J. Couples - Confirmed reviews ALL

A different type of Accor hotel, I liked it. We had dinner which was also very good. Unfortunately, I asked for a late checkout as both my partner and I were feeling under the weather. We were told there was already 15 other customers who had asked for a late checkout, so they said it was not possible. I guess my question is, were the other 15 customers also gold members?

Hello M. R. J., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel concept as well as your dinner experience. We are, however, sorry to learn that you were feeling unwell during your stay and that we were unable to accommodate your late check-out request on this occasion. Please allow us to clarify the situation: the guests who were granted a late check-out had already booked and paid for this option at the time of their reservation. As the number of late check-outs is limited each day to ensure availability for incoming guests, we unfortunately were not able to extend additional late check-outs beyond those pre-booked. While Accor Gold status does provide certain benefits, late check-out is subject to availability, and priority is given to guests who have secured this option in advance. We truly regret any disappointment this may have caused and appreciate your understanding. We hope to have the pleasure of welcoming you back in the future for an even more comfortable experience. Have a lovely day, MAMA LOVES YOU ! Cédric

Customer review rating 5.0/5

Mathew M. Friends - Confirmed reviews ALL

Loved staying at this hotel. We had a great time. The design was really quirky and fun. The restaurant and bars were really cool places to hang out at night- especially when there were DJ sets etc on. The staff were really friendly and helpful, and the location was perfect- very central and right next to a supermarket. And the room we had was comfortable and gave us everything we needed. Would definitely stay again if in Bordeaux or in any other city with a Mama Shelter hotel.

Hello Mathew, Thanks so much for your lovely review! We're thrilled to hear you enjoyed your stay and found our quirky design, friendly staff, and central location to your liking. It’s great to know you had a good time at our restaurant and bars, especially with the DJ sets! We're so glad your room met your needs and provided a comfortable stay. We can’t wait to welcome you back to Mama Shelter Bordeaux or any of our other locations in the future! MAMA LOVES YOU ! Cédric

Customer review rating 2.0/5

Anitta F. Couples - Confirmed reviews ALL

The bed and bedding is good. There were two problems in our room 402. The sewage smell was horrible, which came up occassionally. Also flow away from the sink was very poor indeed. The second problem is the shower head. Obviously it’s blocked with calcaire, and not working properly. My husband decided not to shower, so bad. The location of the hotel is great and generally atmosphere and staff very nice. I had already booked an other room for 3.-4. December. I wish you could make sure that we don’t experience the same problem there. Merci. Anitta F.

Customer review rating 3.5/5

Ian P. Couples - Confirmed reviews ALL

We stayed there earlier this month for one night en route to the coast. Booked a space in the car park which was in a pedestrian area, and you have to gain access by using an entryphone connected to the Police Municipale. If they don't answer, and they didn't, you cannot get through to drive to the hotel. We left our car at a nearby public car park, which charged the same amount as the hotel would have charged. Our room was on the 4th floor on an internal corridor with sealed windows that could not open. It was a very warm day and the hotel was fully booked. By about 10 pm it was 26 degrees warm in our room with no heating on. Obviously it is a well insulated hotel, but 26 degrees is far too warm to sleep. Luckily there was a very switched-on young man on reception, Louis and he managed to move us to a different room where the windows could be opened. Without his help we would have walked out and stayed elsewhere, so he needs to be looked after, he truly knows that he is in the hospitality industry. Breakfast was a bit of a disaster, the girls clearing up and cleaning tables were very fast and efficient, sadly let down by the kitchen staff and those who were supposed to replenish the buffet. It is obviously a place for the young, cool and trendy judging by the concept and decor throughout, we have now tried it out and we will be returning back to the Ibis brand instead. But Tasmanian Devil and Tweety Pie face masks hanging from the room mirrors? Really? On the plus side it is a great location, central for most things and safe. If anyone is thinking of driving there, don't. Get the train and tram and save your stress levels and a couple of wasted hours.

Hello Ian, Thank you for sharing your feedback regarding your recent stay at Mama Shelter Bordeaux. We appreciate your comments on our central location and the efforts of our staff, particularly Louis, who exemplified the spirit of hospitality. We apologize for the inconvenience you experienced with the car access and the room temperature. Our parking arrangements are indeed located in a pedestrian area, which can pose challenges for our guests. We understand how frustrating it can be when access is not seamless. Regarding the room conditions, we strive to maintain a comfortable environment, and we are sorry that your original room did not meet your expectations. We are glad that our team was able to assist you in finding a more suitable accommodation. Your comments about the breakfast experience will be taken into consideration as we continually work to enhance our service. We value your perspective on our unique decor, which aims to create a vibrant atmosphere. Your insights are invaluable, and we thank you for taking the time to share them. See you soon, MAMA LOVES YOU ! Cédric

Customer review rating 5.0/5

Mary S. Friends - Confirmed reviews ALL

Very pleasant

Dear Mrs S., Thank you for your kind words regarding our location and the pleasant atmosphere at Mama Shelter Bordeaux. We are delighted to hear that you enjoyed your stay with us. MAMA LOVES YOU Victoria

In partnership with TripAdvisor

Other web-users rate our hotel

  • 616 reviews 9/10 Location
  • 942 reviews 6.1/10 Room
  • 1,032 reviews 8.3/10 Service
  • 473 reviews 8.5/10 Vibe
  • 336 reviews 8.4/10 Breakfast
  • 235 reviews 8/10 Bar
  • 206 reviews 6.4/10 Cleanliness
  • 166 reviews 3.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Bordeaux

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.