Mama Shelter Bordeaux

Mama Shelter Bordeaux 2 stars

Customer review rating (ALL Rating) 4.3/5 190 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ideal location in the downtown area

  • A 360-degree rooftop view of Bordeaux

  • Colorful design

  • Various dining areas: restaurant, terrace and rooftop

  • Adaptable and modular conference rooms

Hotel location

Mama Shelter Bordeaux

19 Rue Poquelin Molière
33000 BORDEAUX
France

  • PLACE GAMBETTA:  PLACE GAMBETTA

  • TRAMWAY GAMBETTA:  B GAMBETTA

  • TRAMWAY HOTEL DE VILLE:  A ET B HOTEL DE VILLE

  • By plane

    BORDEAUX MERIGNAC At 11km / 6 miles

  • By train

    BORDEAUX SAINT JEAN At 2km / 1 miles

GPS:44.839901, -0.577184

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Bordeaux

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  190 reviews

TripAdvisor Rating  4.5/5  1,557 reviews

Certificate of excellence 2022

Customer review rating 3.5/5

Fernando Couples - Confirmed reviews ALL

Nice place, rooms, Cedric is your best employee in my opinion, friendly, cordial, helpful, like a concierge should be, good breakfast, nice terrace, the entrance of the hotel need attention, looks dirty and not welcoming, but in general nice place.

Customer review rating 4.5/5

Liam Couples - Confirmed reviews ALL

Central location, room had a great view over the city, and it was clean, nice rooftop and fun games area with ping pong.

Well located but overall the experience was disappointing

Customer review rating 3.0/5

Sophie B. Friends - Confirmed reviews ALL

The place is very trendy. The breakfast is good but most of the products are industrial (or taste like it). Considering the price, furniture are really cheap in the rooms. The bathroom was divided in 2 parts and it was impossible to go to the bathroom at night without turning the light on in the bedroom. There is neither coffee nor tea in the rooms at your disposal. We were located on the 2nd floor, and we could hear the music from the rooftop ( we were able to sleep but it was disappointing). We checked in on line but we had to wait when we arrived because the check in could be made on just one computer which didn’t look very efficient. The advantages : the hot is well located, the staff is nice, the beds are comfy.

Excellent location in Bordeaux

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel is well located in the heart of the city; there is parking available onsite. The rooms are very comfotable. We had a great time!

Wonderful Hotel

Customer review rating 4.0/5

Jk Friends - Confirmed reviews ALL

Friendly, helpful staff that made our stay that so much more enjoyable. The hotel, its rooftop bar and restaurant are a Bordeaux hotspot for all that is fun in the city. The rooms themselves are clean, functional and comfortable. I would have liked to have had a few more amenities in the room (the soap bar that acts as face wash shampoo and body wash although environmentally friendly, wasn't enough for the whole 3 night stay). But everything else was perfect, and our experience throughout was brilliant. I can't wait to visit again!

Great stay

Customer review rating 5.0/5

Lynsey Friends - Confirmed reviews ALL

We had a wonderful stay at Mama Shelter, great location, staff members who are very helpful! Comfortable rooms, the breakfast was fabulous, the rooftop bar was amazing, the bar and restaurant had great food and atmosphere! We will definitely be back!

Amazing hotel

Customer review rating 5.0/5

Clare F. Couples - Confirmed reviews ALL

The hotel was brilliant, quirky fun and exciting. The breakfast was the best I have ever hotel in a hotel and I have stayed in loads. The roof top bar is great to I would definitely return to this hotel

Well located for sure

Customer review rating 4.5/5

Ah Couples - Confirmed reviews ALL

Great room but misses coffee for the morning. Bar and restaurant are fab. Great location and vibes.

Great stay and good food!

Customer review rating 5.0/5

Lorenzo Couples - Confirmed reviews ALL

The staff was very friendly and helpful. The hotel itself was very easygoing and relaxing. The building was a little cold in the corridors and from the outside, but the lobby made up for it. Thanks!

Hello Lorenzo D., We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. MAMA LOVES YOU Victoria

Horrible customer service

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Despite having met my husband at Mama Shelter Bordeaux in 2017 and returning for our anniversary, management would not let me change the date of my arrival two days in advance when their policy is three days in advance. They have now lost a loyal customer

Hello Jill D., Thank you for taking the time to tell us about your experience at the Mama Shelter Bordeaux. I am sincerely sorry to learn that you could not modify your reservation. Have you been able to discuss this with the reservation manager? We have a cancellation policy on D+3 but we are understanding and flexible during illnesses Once again Mama is sorry about that Do not hesitate to contact me next time directly MAMA LOVES YOU Victoria

Great location, friendly staff, fantastic cocktails and food. Would highly recommend

Customer review rating 5.0/5

Nico Friends - Confirmed reviews ALL

Great location, friendly staff, fantastic cocktails and food. Would highly recommend and will stay there again

Dear Nicole, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cool place, felt a bit budget for the cost

Customer review rating 3.0/5

Robert Couples - Confirmed reviews ALL

Great staff, nice bed, room felt a bit budget though for the price. No tea or coffee making facility was a surprise. Great location. Great food. Enjoyed our trip. Toiletries were budget for the cost. No free mineral water in the rooms. Small things could have made the stay perfect.

Hello Robert, Thank you for taking the time to tell us about your experience at the Mama Shelter Bordeaux. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we try to provide a superior service experience for every customer; therefore your feedback is very important to us. We are a boutique hotel and we do not have the same services as in a standard hotel. Know that we do have coffee machine in our largest rooms XL, do not hesitate during your next stay to book an XL room to enjoy the coffee machine. MAMA LOVES YOU Victoria

Good stay!

Customer review rating 5.0/5

Stacy M. Families - Confirmed reviews ALL

Adjoining family rooms super stylish and clean. Cute view. Rooftop very nice. Everyone friendly. A little tricky to get to in a taxi or Uber but worth a little walk. Very well located.

Dear Stacy, We very much appreciate your comments regarding your stay at the Mama Shelter Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, excellent food, nice staff

Customer review rating 5.0/5

Lucie Solo - Confirmed reviews ALL

Super good food, I was full… I will come back for the chicken of the supersunday !

Overnight stay with our son

TripAdvisor rating 5.0/5

BonRepas21 TripAdvisor review

Great hospitality. The roof terrace was super for an Apero with great views of Toulouse, and the restaurant and Music hit the spot. The hotel is right in the centre of the city and well placed for shops, restaurants, and Bars. We will certainly be returning.

Central and stylish

TripAdvisor rating 5.0/5

Mark E Solo travel - TripAdvisor review

Rooftop bar, great staff but above all a central location make this hotel a must book for Bordeaux. Rooms are stylish and quirky but also have HUGE windows that really help make the room feel light and airy by day. I particualrly loved the rooftop bar - perfect for an aperitif with fantastic cocktails made with local ingredients. Staff couldn't have been more friendly and helped make an amazing reservation at Le Petit Commerce for myself and my family. I loved it and would definitely stay there again.

Not up to scratch!

TripAdvisor rating 2.0/5

Ashley O Business - TripAdvisor review

So the place is really hip and trendy and "bohemian". But that does not mean they can get away with poor finishing touches AirCon in the bedrooms next to useless Minibar "anti theft" system means the fridge is permanently open once you have unlocked it Breakfast, wouldn't be served 18 mins before breakfast official time, even though it was all set up Bathroom sink drain stank when you opened it Roof Terrace was closed "due to poor weather" even when the weather wasn't poor Housemaids got the hump when Do Not Disturb really meant do not disturb, and proceeded to slam doors everywhere else around

Amazing Experience @ Mama

TripAdvisor rating 5.0/5

brunobK3832JG Solo travel - TripAdvisor review

The hotel is very central. it's very easy to arrive from airport with public transportations. The Hotel is in down town, close to the restaurants and shops. The hotel is beautiful, very different decoration, friendly staff and the food and cocktails are very very good ;)

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