Mama Shelter Paris East 2 stars

Customer review rating (ALL Rating) 4.4/5 1,703 reviews

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Description

Hotel extras

  • The original Mama, the first of them all

  • Colorful and cheerful design

  • Cozy rooftop

  • Ground floor restaurant

  • 3 meeting rooms (conference rooms) available

Our accommodation(s)

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Hotel location

Mama Shelter Paris East

109 Rue De Bagnolet
75020 PARIS
France

GPS:48.859735, 2.402793

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MAMA RESTAURANT PARIS EAST

Don't miss the ground floor restaurant with its simple family plates. Meet in the restaurant or on the rooftop terrace during nice weather.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,703 reviews

Customer review rating 1.0/5

Kim A. Families - Confirmed reviews ALL

Our family had a trip planned to Paris for the weekend to visit family, so we originally booked an Ibis outside the peripherique because we wanted guaranteed parking. That Ibis ended up having a system-wide air conditioner outage and temperatures were very high in Paris this weekend. The room was sweltering and we got no sleep, so we switched to Mama Shelter East for the next night which is closer to our family in the 11th, and had great reviews. As an Accor Gold member, I was upgraded to a corner room in addition to the second regular Mama double that was on our reservation. This being a Sunday night before a French holiday, the club directly outside my window, La Fleche d'Or was open until 4am and had patrons on their front patio being exceedingly loud well into the night, including shrill drunk screams and laughing that felt like they were in the room with us. Apparently, Pieg which is an underground music collective, was holding their farewell tour there all weekend, and it was louder and rowdier than most events at this venue. Needless to say, we did not sleep at all for a second night at an Accor hotel, which is always my preferred brand when traveling. My other family member in the non corner room slept like a baby, and had we not been upgraded to this room, I would assume we would have also been much more rested and ready for our last day in Paris of the long weekend. We were offered free parking or breakfast at check out, but hadn't partaken in either, so those credits were not helpful to us. There was a road race right by the hotel the day of check in, so we couldn't even get our car close to the garage, so had to park elsewhere. They made a note in our file not to put us in that room, but no other compensation was offered despite getting no sleep.

Hello Kim, thank you for taking the time to share your detailed experience with us. We are truly sorry that your stay did not meet your expectations and that the noise disturbance impacted your family’s rest during your time in Paris. My colleague has already contacted you by email regarding the gesture we wished to extend following your experience. Once again, we sincerely apologize for the inconvenience caused. Best regards, Juliette

Customer review rating 4.0/5

Ingji V. Solo - Confirmed reviews ALL

Enjoyed my stay, comfortable bed, the staff always greet you as you walk past. Toilettries smelled nice.

Hello Ingji, thank you for taking time to share your experience with us ! We are glad that you enjoyed the confortable bed and the Mama staff 😍 We hope to see you soon, MAMA LOVES YOU Juliette

Customer review rating 5.0/5

Rakeem R. Families - Confirmed reviews ALL

Mama Shelter is always a delightful experience. Great customer service. Friendly staff. Great food, especially brunch.

Wahou thank you so much for your words ! We are so glad that you enjoyed your experience at the Mama, our friendly staff will always be thrilled to welcome you 😍 See you soon, MAMA LOVES YOU Juliette

Customer review rating 5.0/5

Gareth M. Couples - Confirmed reviews ALL

Excellent rooms and lovely service from the friendly staff as always.

Hello Gareth, thank you for your nice review ! We are so happy that you enjoyed your stay, the rooms and our nice staff ✨ We hope to see you soon, MAMA LOVES YOU Juliette

Customer review rating 3.5/5

Imad G. Solo - Confirmed reviews ALL

Excellente literie

Hello Imad, merci d'avoir pris le temps de nous partager votre expérience ! Nous sommes ravis que vous ayez apprécié la literie de la Mama 😍 A bientôt, MAMA LOVES YOU Juliette

Other web-users rate our hotel

  • 499 reviews 8.3/10 Location
  • 1,128 reviews 6.7/10 Room
  • 1,257 reviews 8.6/10 Service
  • 8 reviews 9/10 WiFi
  • 595 reviews 9.2/10 Vibe
  • 583 reviews 7.6/10 Food
  • 578 reviews 6.6/10 Comfort
  • 574 reviews 8.9/10 Breakfast

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