Mama Shelter Lyon

Mama Shelter Lyon 2 stars

Customer review rating (ALL Rating) 4.4/5 251 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Stylish restaurant and cozy terrace.

  • Local and homemade cuisine

  • 2 karaoke rooms that can be privately rented by the hour

  • 5-star bedding

Hotel location

Mama Shelter Lyon

13 Rue Domer
69007 LYON
France

  • C:  1 2 3 4 11 14 JEAN MACE

  • METRO JEAN MACE:  B JEAN MACE

  • By plane

    LYON SAINT EXUPERY At 25.8km / 16.03 miles - Shuttle paying

  • By train

    PART DIEU At 5km / 3.11 miles

GPS:45.746886, 4.844683

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Lyon

Our chefs prepare simple, mouth-watering dishes inspired by traditional cuisine from Lyons to make you feel right at home.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Lyon

100% genuine reviews from our guests

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ALL Rating  4.4/5  251 reviews

TripAdvisor Rating  4.5/5  1,718 reviews

Certificate of excellence 2022

Not well located, but well deserved.

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

The Team is awsome, we feel like home.

Dear NICOLAS R., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Disappointing that the roof terrace was closed as that was one of the reasons we chose this hotel.

Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon ! We are trying hard to delete each "rooftop" mention found on internet because our rooftop will be close till 2023. If you can tell us where you saw this information, we could update this quickly. Mama Loves You !

Loud and small rooms

Customer review rating 0.5/5

Thomas F. Business - Confirmed reviews ALL

Worst Hotel if ever seen, rooms are only a little bit bigger then the bed. And the street is so loud I didn’t slept in 4 nights

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Too noisy for restful sleep

Customer review rating 2.5/5

Sihem M. Friends - Confirmed reviews ALL

Staff pro and friendly, room clean but the room aren't insulated: - I could hear my above neighbours moving a chair or furniture on the floor - all the doors slamming from other rooms on my floor - my room window was overlooking the ground terrasse where I could hear mugs or cutlery clinging.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards.

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

- Room was really simple and clean (would be nice to have a coffee machine included, there is a microwave which is practical if you are travelling with a baby). - Staff at the restaurant (breakfast) was really kind, especially the girl at the reservation desk that was really sweet with our toddler. The only negative point is the lack of communication at the reception. We left on the 1st of may, told we had no car and came by train, unfortunately nobody told us that the metro was closed because of the 1st of may. Would have been nice to know, we had 30min to walk to the station to catch our train.

Dear PASCAL S., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice atmosphere, room, restaurant, well located in Lyon.

Dear JOHANNA R., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night stop over

Customer review rating 3.5/5

Sander Business - Confirmed reviews ALL

As always with Mama, an excellent hotel. Nice restaurant, good vibe and excellent breakfast. One (important) improvement is the night: poor bedding, low quality matrass and very poor airco / ventilation.. I did not sleep at all, was sweating in my bed as if I was on a plastic sheet.. I set temp down to coolest possible but remained hot.. very limited fresh air, when I opened the room at 4:00 The street noise won and closed it again.

Dear Sander, Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent and joyful stay

TripAdvisor rating 5.0/5

talmarom73 TripAdvisor review

Nice rooms, very welcoming and helping staff at the front desk. Clean rooms, cool bar, good atmosphere. Hotel is well located 200-300m from a metro station and nearby coffee shops and restaurants. Did not have breakfast, so I can not comment on that. Go there!

Dear Talmarom, Thank you very much for this perfect rating and the wonderful feedback. I'm happy that you enjoyed Mama’s ambiance and staff. I can assure you that I will share your wonderful feedback with all of them. We hope to welcome you back very soon at Mama Lyon or in other city ! Mama Loves You !

Fun Atmosphere, Basic Lodging, Trouble with Online Payment

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was nicely situated and had a restaurant inside. Everyone was satisfactory except that my credit card was charged twice for my stay and I was unable to rectify the situation with the staff while in town. I am now attempting to resolve the matter via email....

Dear Lauren H., Thank you for taking the time to tell us about your experience at the Mama Shelter Lyon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay all in one

Customer review rating 4.0/5

Bougna 3. Business - Confirmed reviews ALL

nice evening , the restaurant and the ambiance is really nice

Dear Alexandra k., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

SO FRESH

Customer review rating 4.5/5

Stephane Couples - Confirmed reviews ALL

Many thanks to the super fantastic staff, JULIEN, LILOU & AURELIEN. Looking forward to having a sunny breakfast on the rooftop ;)

Hello Stephane, Nous vous remercions d'avoir pris le temps de nous transmettre votre retour d'expérience suite à votre séjour au Mama Shelter Lyon. C’est avec grand plaisir que nous apprenons que votre séjour s'est bien passé et nous ne manquerons pas de partager vos appréciations avec toute notre équipe (et spécialement à Lilou, Aurélien et Julien). Votre satisfaction est la plus belle récompense pour notre team qui travaille jour après jour pour vous offrir un service humain et de qualité alors MERCI ! Nous espérons de tout cœur pouvoir vous accueillir à nouveau au Mama ! Mama Loves You !

Great

Customer review rating 5.0/5

Dragana Couples - Confirmed reviews ALL

Nice people, nice design, comfortable, clean, diverse tasty breakfast

Dear Dragana T., We very much appreciate your comments regarding your stay at the Mama Shelter Lyon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Funky Hotel missed the target.

TripAdvisor rating 2.0/5

Kgbkgb Couples - TripAdvisor review

The Mama Shelter in Lyon was good but we felt it was trying just a little too hard to ever so hip and down with the boys. The suite we had was barely bigger than a regular Novotel room but it had Spiderman and Darth Vader masks in it which justified the extra cost. The bar/restaurant was very noisy, with a DJ to help us appreciate our Asian fusion dishes, and hundreds of kid's rubber rings in case we fell into our drinks. The car park is difficult to find when the directions given by reception seemed to confuse go left, then left again with go right then right again. I wis we hadn't found it because some idiot designed it have a low invisible wall at the end of the ramp which took our rear wing off. I kid you not. And when we complained the receptionist said yes, it is a problem, many people do that and shrugged her gallic shoulders as a final pronouncement on the matter.It was a once-in-a-lifetime experience staying here. We'll never stay with Mama again.

Hip, clean fun place

TripAdvisor rating 4.0/5

pchw Families - TripAdvisor review

The place was near the University of Lyon. The posh side of Lyon appeared to be across the river which was a short walk away. The hotel was really affordable, clean and fun. The rooms were not huge but just right. The restaurant was really cute though the food was a let down. Perhaps we had higher expectations. The staff was really friendly and nice and it made for a great place to stop over with parking.

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