Mama Shelter Marseille 3 stars

Customer review rating (ALL Rating) 4.3/5 1,886 reviews

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Description

Hotel extras

  • A 10-minute walk from Cours Julien

  • Colorful, cheerful design

  • Covered terrace

  • 3 studios (conference rooms) available

Our accommodation(s)

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Hotel location

Mama Shelter Marseille

64 rue de la Loubière
13006 MARSEILLE
France

GPS:43.290439, 5.388836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant Marseille

Enjoy simple cuisine created by chefs who pay homage to modern Mediterranean cuisine in the Phocean city of Marseilles.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,886 reviews

TripAdvisor Rating  4.0/5  1,431 reviews

Certificate of excellence 2023

Well locdated

Customer review rating 4.0/5

Kb Business - Confirmed reviews ALL

Functional

Hello Kulwinder, The Mama Marseille team thanks you for taking the time to write to us and leave us this great rating! We hope to see you again very soon! Mama loves Kulwinder ! ♥♥♥

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Lovely hotel & room. The street noise and traffic jam was indeed inconvenient.

Hello Yolande, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Mama Loves Yolande 😎😎

Perfect celebration!

TripAdvisor rating 5.0/5

Isabel J TripAdvisor review

Thank you for accommodating such a big group! We booked the Mama Shelter for a celebration and the whole group enjoyed the meal, the cocktails and the atmosphere! We couldn’t thank the team at Mama shelter enough for their hospitality and kindness!

not the best choice

TripAdvisor rating 3.0/5

privatecheftour TripAdvisor review

indeed cozy & modern hotel, yet like other dis-recommendations here, I would point out: keep low expectations concerning Mama Marseille. one turn-off by Mama as a chain are the hotels positioning. We've been visiting Mama Paris several years ago, where I noticed they pick their locations in bad suburban neighborhoods, or even scary criminal surroundings waiting to be Jenificated. As a small family of 3 we landed on Friday in Marseille at an early hour and the staff did not want to promise us early check-in on the phone call before ordering, and were not able to hand us keys before 14:00. This feeling of mis-effort or even worse: non-effort attitude would guide the team that served us throughout our one night stay, When my wife called me for missing liquid shampoo while bathing they insisted responding & defending their Eco-friendly moto: "this is what we have! We believe in Eco-friendly soaps". A pro active approach would offer us some kind of alternative which is not found in room. Or otherwise, some liquid shampoo from the nearby supermarket (it seemed I wasn't the first one to ask, cause they're in the process of re-assessment about adding shampoo too the room). Then, I tried to light the table lamp with no success and saw one electricity point on the table and one was under the bed...had to bend and scroll under it (to find that neither electricity points don't work for the lamp). This is where I found plenty of dust & dirt under the bed. Cleaning personnel did not clean well under the bed!!! would you accept it? I did NOT & went down again to the receptionist to show her what I grabbed from the floor - she pictured it and sent the photo to her boss. Haven't heard from non of them up to this date. I also complained they do not distribute sleepers for room use, the receptionist did not understand me. Only when I showed her, the one for sale they show in their vitrine lobby was she willing to let me (only) one for use. Afterwards, taking my son for dinner at the (too dark - not enough light) restaurant I ordered nuggets & French fries for the kid. we waited too long (I almost wanted to cancel the order because of the wait) to find the French fries were burnt. I ordered another one, that came quickly this time and gladly deep fried not burnt. No sorry. No excuses. At checkout on Saturday after we paid for breakfast separately the receptionist tried to compensate us with a breakfast OTH, but again couldn't think out of the box and offer us with alternative compensation or cash in return, cause the boss wasn't on shift to do that for all the mistakes they did. Nevertheless she told me the boss will respond our complaints by e-mail....never got one!!!!

Keep your expectations low

TripAdvisor rating 1.0/5

Samantha D TripAdvisor review

The hotel is very disorganized and ill-accommodating. After a long flight I waited 4-5 hours to get a room as they had none ready for early check in and could not possibly prepare a room any sooner in the 4-5 hours I waited (this is on a Monday!) I sat in the lobby waiting and received no information or updates from the staff. No attempt at hospitality. My friend was given a key to a room that was already occupied by another guest!! If you want a smooth experience- this is not it The hotel is very disorganized and ill-accommodating. After a long flight I waited 4-5 hours to get a room as they had none ready and could not possibly prepare a room any sooner in the 4-5 hours I waited (this is on a Monday!) I sat in the lobby waiting and received no information or updates from the staff- I had to seek them out. No attempt at hospitality. My friend was given a key to a room that was already occupied by another guest!! If you want a smooth experience- this is not it.

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Other web-users rate our hotel

  • 416 reviews 7.3/10 Location
  • 942 reviews 5.9/10 Room
  • 1,022 reviews 8.7/10 Service
  • 10 reviews 0.8/10 WiFi
  • 473 reviews 5.5/10 Comfort
  • 455 reviews 8.8/10 Vibe
  • 400 reviews 9/10 Breakfast
  • 384 reviews 7.3/10 Food

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