Novotel Marseille Centre Prado 4 stars

Customer review rating (ALL Rating) 4.3/5 1,034 reviews

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Novotel Marseille Centre Prado - Image 1
Novotel Marseille Centre Prado - Image 2
Novotel Marseille Centre Prado - Image 3
Novotel Marseille Centre Prado - Image 4
103 Avenue du Prado, 13008 MARSEILLE, France

Description

Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Recently renovated bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 1 queen-size bed and 2 sofa beds

Photo out of - Superior Room with 1 queen-size bed and 2 sofa beds

Combine work and relaxation with complete peace of mind. The Superior room combines modern décor, ergonomics and technical equipment: Air conditioning, Wi-Fi, mini-fridge. Up to 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)
  • Views: City View
See availabilities

Combine work and relaxation, in a calm setting. The Superior Room combines modern decor, ergonomics and up-to-date equipment: air conditioning, free WiFi, minibar. Up to 2 adults and 1 child.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech facilities: air conditioning, WIFI and mini fridge. For up to 2 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With its unique features, the Executive Room offers VIP treatment: free WIFI and minibar, Nespresso coffee and wellness kit with bathrobe and slippers. For up to 2 adults.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 22'/56 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enhance your business or couple's stay with our terraced Executive rooms overlooking Le Prado. You will also find a complimentary minibar, bathrobes, slippers and a Nespresso coffee machine.

  • Views:

    City View

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

This spacious suite has 1 bedroom, 1 lounge and a bathroom. There are 2 flat-screen TVs, WIFI, minibar, Nespresso coffee and a wellness kit. For up to 2 adults and 2 children. This room also has a beautiful, furnished terrace.

  • Views:

    City View

  • Most of the accommodation:

    Terrace

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • TV with on-screen billing info
  • 22'/56 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008 MARSEILLE
France

GPS:43.280726, 5.387006

Telephone
Fax +33 4 91 79 84 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 120 rooms
  • 5 rooms for people with reduced mobility
  • 4 family rooms
  • 10 connecting rooms
  • 120 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing
  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Children''s library
  • Indoor playground for children
  • Children''s TV Channels
  • Near the property
  • Indoor parking
  • Public
  • No parking space
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 29.90 € 29.9 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Accessible parking

NOVOTEL CAFE

Photo out of - NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Cooking style
French
Chef name
David CAPGRAS
Capacity
60
Accessibility
Accessible service
103 Avenue du Prado, 13008 Marseille, France
Telephone +33 4 91 83 10 10
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

An open space intended for relaxation. Whether it's for a professional meeting or a drink with friends, it has everything to enable you to spend pleasant moments together. Enjoy a glass of wine and our selection of salads, sandwiches, meals and desserts.

4 options to suit your needs: Early Bird from 4am to 6am; the City Breakfast at the bar - hot drink, pastries, yogurt and orange juice; the Morning Buffet in the restaurant; or the Breakfast Box - full breakfast to take away.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,034 reviews

Customer review rating 4.5/5

Valerie S. Business - Confirmed reviews ALL

Dear Madam, Thank you very much for taking the time to share your feedback and for your wonderful rating. We are delighted to hear that you enjoyed your stay and particularly appreciated the friendliness, warmth and attentiveness of our team. We are also pleased that you enjoyed your Privilege Room upgrade and found the room clean and comfortable. A special thank you for highlighting Annaelle. We will be delighted to share your kind words with her and the entire front desk team. It is wonderful to know that her support contributed to your decision to choose our hotel for your group. We look forward to welcoming you and your group again very soon! Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 5.0/5

Ivana D. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such a wonderful review of your stay at Novotel Marseille Centre Prado Vélodrome. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, and that everything met your expectations for a pleasant stay. Your kind words about our team, and especially our young reception staff, mean a great deal to us. We are very pleased to know that their warm welcome, friendliness and helpfulness contributed to making your stay special. We will be sure to share your compliments with the entire team. We are also delighted that you appreciated our convenient location and the easy access to public transportation, allowing you to discover Marseille with ease. Thank you once again for your recommendation. We would be delighted to welcome you back on your next visit to Marseille! Warm regards, Hajare. The Reception.

Customer review rating 4.5/5

Ryan A. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your family stay with us. We are delighted to know that you enjoyed our great location, the comfort and spaciousness of your rooms, the balconies, as well as our breakfast selection and the friendliness of our team. It is especially rewarding to hear that our staff was attentive and accommodating throughout your stay. We also appreciate your comments regarding the air conditioning. We are sorry that it did not fully meet your expectations during one of the hottest weeks of the year. While we are pleased that our team was able to promptly check the system, we understand your disappointment and will take your feedback into consideration as we continue to improve our guests' comfort. Thank you as well for your loyalty as an ALL Accor Live Limitless Classic member. We truly appreciate your trust and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 1.0/5

Guillaume G. Business - Confirmed reviews ALL

Dear Customer, We would like to thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced, particularly regarding the delay in receiving your invoice. Unfortunately, on the day we received your online request, we were affected by a major software issue that disrupted part of our email system. While your request was correctly received, the technical malfunction prevented it from being sent as intended. We fully understand how frustrating this must have been, especially after an early departure to catch your train and having to return to the hotel to obtain your invoice in person. We also regret that our explanation at the time did not come with the apology you deserved. Please accept our sincere apologies for this experience. The software issue has since been resolved, and we have reviewed our procedures to better handle similar situations should technical disruptions occur again. We appreciate your feedback, as it helps us improve both our service and our communication. We hope you will consider giving us another opportunity to provide you with the level of service you should have received. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Zohra L. Friends - Confirmed reviews ALL

Madame L., Thank you for taking the time to share your review of our hotel. We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Dear Madam, Thank you very much for taking the time to share your feedback and for your wonderful rating. We are delighted to hear that you enjoyed your stay and particularly appreciated the friendliness, warmth and attentiveness of our team. We are also pleased that you enjoyed your Privilege Room upgrade and found the room clean and comfortable. A special thank you for highlighting Annaelle. We will be delighted to share your kind words with her and the entire front desk team. It is wonderful to know that her support contributed to your decision to choose our hotel for your group. We look forward to welcoming you and your group again very soon! Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 5.0/5

Ivana D. Families - Confirmed reviews ALL

We were very happy with our stay at Novotel Marseille Prado Hotel. The room was clean, the bed was very comfortable, and everything was exactly what we needed for a pleasant stay. A special mention goes to the hotel staff, who were extremely helpful, friendly and welcoming throughout our stay. I would especially like to praise the young team at the reception. Everyone was wonderful and made us feel very welcome. The location is excellent for exploring Marseille. The hotel is right next to the metro and several bus lines, with a tram stop just a few minutes’ walk away. The Old Port and many of the city’s main attractions are also within an easy 30-minute walk. We would definitely recommend this hotel and would happily stay here again! ⭐️

Dear Guest, Thank you very much for taking the time to share such a wonderful review of your stay at Novotel Marseille Centre Prado Vélodrome. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, and that everything met your expectations for a pleasant stay. Your kind words about our team, and especially our young reception staff, mean a great deal to us. We are very pleased to know that their warm welcome, friendliness and helpfulness contributed to making your stay special. We will be sure to share your compliments with the entire team. We are also delighted that you appreciated our convenient location and the easy access to public transportation, allowing you to discover Marseille with ease. Thank you once again for your recommendation. We would be delighted to welcome you back on your next visit to Marseille! Warm regards, Hajare. The Reception.

Customer review rating 4.5/5

Ryan A. Families - Confirmed reviews ALL

We are a family of 6 and we stayed 2 nights. We had 2 rooms on the 8th floor. Rooms were spacious and comfortable and the decks were nice. The AC was a little weak...it doesn't blow hard enough to ever get to the temperature you set it at....but it is enough to not be hot. If the AC worked well I would rate our stay a 10 instead of 9. Breakfast was also very good with great selection, staff was nice and accommodating. They did send someone to try and fix the AC but it was working as intended, just too small of a unit for the hottest week of the year.

Dear Guest, Thank you very much for taking the time to share your feedback following your family stay with us. We are delighted to know that you enjoyed our great location, the comfort and spaciousness of your rooms, the balconies, as well as our breakfast selection and the friendliness of our team. It is especially rewarding to hear that our staff was attentive and accommodating throughout your stay. We also appreciate your comments regarding the air conditioning. We are sorry that it did not fully meet your expectations during one of the hottest weeks of the year. While we are pleased that our team was able to promptly check the system, we understand your disappointment and will take your feedback into consideration as we continue to improve our guests' comfort. Thank you as well for your loyalty as an ALL Accor Live Limitless Classic member. We truly appreciate your trust and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 1.0/5

Guillaume G. Business - Confirmed reviews ALL

Waited more than 1/2h to check in, staff looked like interns but it was busy so OK I guess The fun part is that I didn't get an invoice receipt as I left super early to catch a train and there were no manager to print the invoice when I left. I asked for it online a couple days later, I got an automated acknowledgment of the demand but after a few days still nothing. Luckily I had a chance to stop by the hotel a few days later to ask directly at the desk. The manager remembered me and when I said I was not sure the hotel got my demand. She said she did get the demand but "she had problem sending emails THAT day". I'm unlucky, I wish she got the demand a day she was able to use emails. But I missed my chance... And obviousl not an hint of apology, she was doing me a favor printing the invoice AND sending an email (which was working that day!) 350 € well spent! can't wait to do it again Oh and piece of advice, ask for IT help from the hotel down the road which is half price and got a working timely emailing system...

Dear Customer, We would like to thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced, particularly regarding the delay in receiving your invoice. Unfortunately, on the day we received your online request, we were affected by a major software issue that disrupted part of our email system. While your request was correctly received, the technical malfunction prevented it from being sent as intended. We fully understand how frustrating this must have been, especially after an early departure to catch your train and having to return to the hotel to obtain your invoice in person. We also regret that our explanation at the time did not come with the apology you deserved. Please accept our sincere apologies for this experience. The software issue has since been resolved, and we have reviewed our procedures to better handle similar situations should technical disruptions occur again. We appreciate your feedback, as it helps us improve both our service and our communication. We hope you will consider giving us another opportunity to provide you with the level of service you should have received. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Zohra L. Friends - Confirmed reviews ALL

The room was very specious with a big balcony that we really enjoyed, loved the Ritual products in the the bathroom and the bed was very comfy.

Madame L., Thank you for taking the time to share your review of our hotel. We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 5.0/5

Zabihollah I. Families - Confirmed reviews ALL

clean and very friendly staff

Cher madame, Un grand merci pour votre excellente note de 100/100 et votre commentaire très positif. Nous sommes ravis que vous ayez apprécié la propreté de l’établissement ainsi que la gentillesse de notre équipe. Nous ne manquerons pas de transmettre vos compliments à notre équipe de nuit, en particulier au Night Audit, qui sera très heureux de savoir qu’il a contribué à la réussite de votre séjour. Au plaisir de vous accueillir de nouveau très bientôt. Guest Experience Team Novotel Marseille Centre Prado Velodrome

Customer review rating 4.0/5

Walter P. Business - Confirmed reviews ALL

Nickel

Cher Monsieur P., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes ravis de lire que votre expérience a été à la hauteur de vos attentes et que vous avez particulièrement apprécié l’accueil, la qualité de votre hébergement ainsi que le professionnalisme de nos équipes. Nous prenons également bonne note de vos remarques. Soyez assuré que vos retours sont précieux et nous permettent de continuer à nous améliorer afin de vous offrir une expérience toujours plus irréprochable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos prochains déplacements à Marseille. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Maneesh S. Families - Confirmed reviews ALL

Novotel is a wonderful chain of hotels. Very well designed spacious rooms with comfortable beddings & wonderful amenities. It has a very good dining area as well. The staff is very courteous & friendly. Me & my family had a great stay. We will surely come back.

Dear Mr S., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you and your family had a great stay and that you particularly appreciated our spacious and well-designed rooms, the comfort of our bedding, as well as our dining area. Your kind words regarding the friendliness and professionalism of our team mean a lot to us. We also thank you for your loyalty as a Silver member of the ALL Accor program and for your recommendation. We look forward to welcoming you again on your next visit to Marseille. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 3.5/5

Frederic S. Families - Confirmed reviews ALL

As a Platinum member of Accor hotels I am frequently staying in Novotel. This time it was for leisure. The hotel was being renovated and building works were ongoing. The welcome experience was not great. Reception staff was not the most welcoming. The rooms were nice but it was extremely hot in the room and we were unable to bring the temperature down (opening a window was not an option due to the noise outside). We mentioned it when leaving on the next day and they promised to look into it.

Sir, Thank you for taking the time to share your experience. We truly appreciate your loyalty as a Platinum Accor member and are glad you enjoyed the comfort of your room. We sincerely apologize for the inconvenience caused by the ongoing renovations and the room temperature issues. We hope to have the opportunity to welcome you back for a truly seamless and enjoyable stay in the near future. Front Desk, Novotel.

Customer review rating 4.0/5

Walter P. Business - Confirmed reviews ALL

Personnel adorable

Madame, Monsieur, Merci beaucoup pour votre retour ! Nous sommes ravis que notre équipe ait contribué à rendre votre séjour agréable. Au plaisir de vous accueillir à nouveau bientôt. Khady DIOUF - Réception.

Customer review rating 4.0/5

Albert S. Families - Confirmed reviews ALL

good location and service, common areas ok but room is outdated and partially not as clean as would be expected

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and the quality of our service, as well as our common areas. We are sorry, however, to learn that your room did not fully meet your expectations in terms of condition and cleanliness. Please be assured that your comments have been shared with our housekeeping and maintenance teams so that the necessary improvements can be made. We hope to have the opportunity to welcome you again and provide you with a stay that meets all of your expectations. Kind regards, Reception.

Customer review rating 5.0/5

Lars F. N. Families - Confirmed reviews ALL

Your service was extraordinary all over.

Customer review rating 4.0/5

Jerrold L. Families - Confirmed reviews ALL

There was no welcome drink on the app and I had to ask, which I was given only one when there were three people staying together. Based on previous stays, I am always given 3 welcome drinks, and I wonder why there’s a difference between Novotels and Accor hotels.

Dear Sir, Thank you for your feedback. Regarding the welcome drinks, under the current policy, one drink is offered per Accor member, regardless of the number of guests in the room. This policy is intended to apply across all hotels within the Accor group. We understand that this may differ from your previous experiences and hope that you still enjoy your stay. Khady DIOUF - Reception.

Customer review rating 0.5/5

Naureen K. Families - Confirmed reviews ALL

Not what we were expecting. Room was very old, patio furniture not set up and there was carpet stains. I had higher expectations for this property. We checked out shortly after we landed.

Dear Sir, We are truly sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, as we strive to ensure that every guest enjoys a pleasant and memorable experience. Since your visit, we have taken several steps to improve the comfort of our rooms and the quality of our service. We would be delighted to invite you to rediscover our property under the best conditions. Please feel free to contact us directly before your next stay. We would be happy to offer you a room tailored to your needs and help make up for your initial experience. Thank you again for your feedback, which helps us continuously improve. We look forward to welcoming you back soon. Khady DIOUF - Reception.

Customer review rating 5.0/5

Fatou N. Business - Confirmed reviews ALL

Personnel sympa

Customer review rating 5.0/5

Jane B. Business - Confirmed reviews ALL

We arrived there way earlier than the check in time with our luggage and we were allowed to check into our room without extra charge!!! we were pleasantly surprised and very impressed and the customer service is tops including not be missed breakfast!! Can't wait to visit again Merci Novotel!!!

Customer review rating 2.0/5

Antoine C. Business - Confirmed reviews ALL

Une chambre qui paraît dépassée, un jet d'eau très faible dans la douche. Déçu, surtout pour une suite!

Other web-users rate our hotel

  • 378 reviews 8.1/10 Location
  • 634 reviews 6.9/10 Room
  • 713 reviews 8.6/10 Service
  • 235 reviews 6.8/10 Cleanliness
  • 224 reviews 7/10 Breakfast
  • 22 reviews 3.4/10 Bar
  • 7 reviews 10/10 Beach

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