Novotel Marseille Centre Prado 4 stars

Customer review rating (ALL Rating) 4.3/5 1,030 reviews

Novotel Marseille Centre Prado - Image 1
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Description

Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Recently renovated bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Our accommodation(s)

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Room 1

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008 MARSEILLE
France

GPS:43.280726, 5.387006

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,030 reviews

Customer review rating 5.0/5

Ivana D. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share such a wonderful review of your stay at Novotel Marseille Centre Prado Vélodrome. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, and that everything met your expectations for a pleasant stay. Your kind words about our team, and especially our young reception staff, mean a great deal to us. We are very pleased to know that their warm welcome, friendliness and helpfulness contributed to making your stay special. We will be sure to share your compliments with the entire team. We are also delighted that you appreciated our convenient location and the easy access to public transportation, allowing you to discover Marseille with ease. Thank you once again for your recommendation. We would be delighted to welcome you back on your next visit to Marseille! Warm regards, Hajare. The Reception.

Customer review rating 4.5/5

Ryan A. Families - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback following your family stay with us. We are delighted to know that you enjoyed our great location, the comfort and spaciousness of your rooms, the balconies, as well as our breakfast selection and the friendliness of our team. It is especially rewarding to hear that our staff was attentive and accommodating throughout your stay. We also appreciate your comments regarding the air conditioning. We are sorry that it did not fully meet your expectations during one of the hottest weeks of the year. While we are pleased that our team was able to promptly check the system, we understand your disappointment and will take your feedback into consideration as we continue to improve our guests' comfort. Thank you as well for your loyalty as an ALL Accor Live Limitless Classic member. We truly appreciate your trust and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 1.0/5

Guillaume G. Business - Confirmed reviews ALL

Dear Customer, We would like to thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced, particularly regarding the delay in receiving your invoice. Unfortunately, on the day we received your online request, we were affected by a major software issue that disrupted part of our email system. While your request was correctly received, the technical malfunction prevented it from being sent as intended. We fully understand how frustrating this must have been, especially after an early departure to catch your train and having to return to the hotel to obtain your invoice in person. We also regret that our explanation at the time did not come with the apology you deserved. Please accept our sincere apologies for this experience. The software issue has since been resolved, and we have reviewed our procedures to better handle similar situations should technical disruptions occur again. We appreciate your feedback, as it helps us improve both our service and our communication. We hope you will consider giving us another opportunity to provide you with the level of service you should have received. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Zohra L. Friends - Confirmed reviews ALL

Madame L., Thank you for taking the time to share your review of our hotel. We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 5.0/5

Zabihollah I. Families - Confirmed reviews ALL

Cher madame, Un grand merci pour votre excellente note de 100/100 et votre commentaire très positif. Nous sommes ravis que vous ayez apprécié la propreté de l’établissement ainsi que la gentillesse de notre équipe. Nous ne manquerons pas de transmettre vos compliments à notre équipe de nuit, en particulier au Night Audit, qui sera très heureux de savoir qu’il a contribué à la réussite de votre séjour. Au plaisir de vous accueillir de nouveau très bientôt. Guest Experience Team Novotel Marseille Centre Prado Velodrome

Other web-users rate our hotel

  • 383 reviews 8/10 Location
  • 645 reviews 6.9/10 Room
  • 714 reviews 8.5/10 Service
  • 234 reviews 6.6/10 Cleanliness
  • 232 reviews 7/10 Breakfast
  • 23 reviews 3.7/10 Bar
  • 8 reviews 10/10 Beach

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