Novotel Marseille Centre Prado 4 stars

Customer review rating (ALL Rating) 4.4/5 1,232 reviews

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Novotel Marseille Centre Prado - Image 1
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103 Avenue du Prado, 13008 MARSEILLE, France

Description

Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Friendly bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Our accommodation(s)

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008 MARSEILLE
France

GPS:43.280726, 5.387006

Telephone
Fax +33 4 91 79 84 12

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,232 reviews

TripAdvisor Rating  4.0/5  952 reviews

Certificate of excellence 2024

Well located and spacious room

Customer review rating 4.5/5

Paul Friends - Confirmed reviews ALL

Great welcoming

Dear PAUL P., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. happy to hear that you had a lovey welcoming Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Luc SEMON h9…

disapointed

Customer review rating 1.5/5

Jerome C. Couples - Confirmed reviews ALL

no welcome drink on arrival, sink of the bathroom not well drained, the worse, someone showed up in the room saturday morning around 11.30, i put the label that i was in the room outside the door, and he knocked, woke me up, and even opened the door to ask if i wanted tea or coffee, i answered no thank you, definitely not the kind of service i expected, despite the attention was nice, i raised this issue at the reception on saturday evening.

Dear JEROME C., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we put 2000 points on your loyalty card to apologise again We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tiffany h9…

Everything is good.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff very friendly, quitting place, very good location, clean, spacious.

Dear MONIKA P., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. we are pleased to know that you had a nice stay in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Run Down

Customer review rating 1.0/5

Catari Couples - Confirmed reviews ALL

I was extremely dissatisfied with my stay st this hotel. It seemed to run down, had stains all over the carpets, excess mold in the air conditioning vents and bathrooms. The air-conditioning did not function properly. In addition, I woke up with insets bites that seemed to be consistent with bed bug bites. I’ve stayed at many Novotel hotels, all pleasant experiences. This was by far was the worst one stay I have experienced at your properties. Not worth the amount of money I spent. I felt ripped off because we stated other three star hotels that were much better.

Customer review rating 5.0/5

Y. M. Couples - Confirmed reviews ALL

Excellente hôtel

Dear m. Y., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

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Other web-users rate our hotel

  • 404 reviews 7.9/10 Location
  • 692 reviews 6.9/10 Room
  • 694 reviews 8.2/10 Service
  • 358 reviews 7.4/10 Breakfast
  • 286 reviews 7.1/10 Cleanliness
  • 112 reviews 4.7/10 Amenities
  • 104 reviews 8.4/10 Vibe
  • 14 reviews 2.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.