Novotel Marseille Centre Prado Hotel 4 stars

I booked a room with a king size bed and this wasn't available when I arrived. After waiting for 15 min in the hall, they told me I had a twin room and since the hotel was fully booked they could't give me the right room. I happen to get this twin room with two single beds places next to each other, my friend and I were really disappointed... Because of our disappointment, your staff provided us with a free breakfast but we didn't used it since we already had other plans for the next morning. I am usually really satisfied with my experiences with your hotels but this time our experience was ruined... I would really appreciate a commercial offer for my next booking.

The hotel has nothing special, installations are bit old. Staff was friendly.

RAS

so far so good

Having previously stayed in the Novotel in Marseille overlooking Vieux Port, I had an expectation of quality at this Novotel that was probably unrealistic. I booked a Superior Room with 1 queen-size bed and 1 sofa bed for my 11 year old son and I, making a note in the booking that if possible we would like to check in a little earlier. We arrived at around 11:30am and were given our room, which was excellent as we had been awake since 2:30am to travel to Marseille from England and planned to sleep for a couple of hours to refresh ourselves. However, on arriving we found that the sofa hadn't been made into a bed. I looked in the wardrobe to see if there was linen in there to do it ourselves, but I only saw what looked like some spare pillows. There was also only 1 paper cup for hot drinks, a bottle of water and one plastic cup in the bathroom. I expected there to be 2 of these items as the room was booked for 2, but it seems a 11-year old boy doesn't count. We decided to go for a walk instead and asked reception to have the sofa turned into a sofa bed. I also asked if we would get the additional cups and water but I think this wasn't understood, as when we returned 3 hours later the sofa bed was made but no extra water, etc. I was also surprised to not find the kind of nice washroom toiletries (individual soap, shampoo, etc) seen on the images on the hotel website. Rather, it was the more Ibis-Budget universal soap dispenser on the wall in the shower. The positives. When we arrived back from the football at the Velodrome in the evening, we had a drink in the bar and the staff were excellent. Indeed, all of the staff we met were friendly and polite. When we went back to the room we found the beds comfortable and the room temperature ideal. Breakfast the next day was fine, but again let down by small things. You were able to make your own fried egg, but there was no utensil to actually manage (such as turn over) your egg. I used a teaspoon from my table and I saw others doing similar things. The bread toaster was damaged, in different slots either not toasting bread or, amusingly, toasting on one side of the bread only. But those are small things and other than that the food was ok. So in short, the hotel is in a great location for the Velodrome and is also only a couple of Metro stops to Vieux Port. The rooms are spacious, if a little uninspired and the beds are good quality. It's just the small things that made my stay feel ordinary. I expect, when booking a room for 2, for the room to be set out for 2. I expect, when booking a sofa bed for my son, for the sofa bed to be made up when I get into the room.

Stayed in a room with 4 people (2 kids) and a balcony. Only a couple of parking spaces. Two Tesla chargers (slow). Lot of choices at the breakfast even near closing of the buffet. Subway is a few meters away

Have stayed at this hotel for years. Lovely staff and clean bedrooms with fluffy towels. Always try their best with any personal requests. Breakfast excellent. Nice modern reception area with friendly staff. Good position for beach, port and football ground.

We have stayed here before and for the second time had a great room. Everything is spotless and up to date. The food in the bar and restaurant is great, with a good range of dishes. Great place to stay and as it’s on the Prado, lots of buses and metro trains available.

I stayed for only 2 nights at the hotel and I´ve asked prior for details about parking and a quiet room I did not get any answer. Beside this the room was facing to the main road and there was a lot of traffic and of course noise during night. the room - although it looked refurbished had some major complaints. positive aspect - the breakfast started at 6:30 but I already got in at 6.15 - this was good

A hotel with a good location. 20 min walk to center (old harbor) or 35 min to sea (Prado beach) The rooms are big enough, also for 2 parents and 2 kids. The breakfast buffet is very good. A lot of choice and delicious.

Nice location, horrible smell in the room and we did not felt welcome. The smell inside of the room was horrible probably from the air conditioning. The receptionists made us feel very unwelcome, like we were disturbing. Breakfast good and varied.

A top rated hotel well located for tram and metro stations with a daily market outside the hotel.We stayed in an executive room with a fantastic terrace which included sun loungers and a table and chairs.Had several meals in the restaurant which were first rate including the service especially from Lilian.A must visit hotel if visiting Marseille.

Really impressed. Not every thing/one in France/Marseille was prepared for hosting the Euros but this hotel was. From start to finish, issuing a map, keeping the restaurant open, breakfast, the room upgrade, no complaint.

A modern ideally situated hotel for beach, town, port and all travel buses, metro and tram. Breakfast excellent, all staff helpful and friendly, nothing too much trouble. Our room was superb with Nespresso coffee machine and open drinks fridge. Restaurant at night had good varied menus and food was excellent as was service. Extremely clean comfortable hotel.

Stayed here for four nights while visiting the region Location: Not in the center but close to the football stadium and 3 stops away from the old port and 4 stops from the train station Breakfast: Excellent breakfast, it's what I would expect to find in every Novotel hotel. Fresh fruits, fresh vegetables, quality tea, 2 types of meat and cheese plus a lot of other products. Room: Nice bed, spacious room. The only thing missing were the shower caps in the bathroom. Staff: Excellent behavior, always with a smile.