Novotel Marseille Centre Prado 4 stars

Customer review rating (ALL Rating) 4.3/5 1,053 reviews

Novotel Marseille Centre Prado - Image 1
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Description

Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Recently renovated bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

Our accommodation(s)

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Room 1

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008 MARSEILLE
France

GPS:43.280726, 5.387006

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,053 reviews

Customer review rating 1.0/5

Guillaume G. Business - Confirmed reviews ALL

Dear Customer, We would like to thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced, particularly regarding the delay in receiving your invoice. Unfortunately, on the day we received your online request, we were affected by a major software issue that disrupted part of our email system. While your request was correctly received, the technical malfunction prevented it from being sent as intended. We fully understand how frustrating this must have been, especially after an early departure to catch your train and having to return to the hotel to obtain your invoice in person. We also regret that our explanation at the time did not come with the apology you deserved. Please accept our sincere apologies for this experience. The software issue has since been resolved, and we have reviewed our procedures to better handle similar situations should technical disruptions occur again. We appreciate your feedback, as it helps us improve both our service and our communication. We hope you will consider giving us another opportunity to provide you with the level of service you should have received. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Zohra L. Friends - Confirmed reviews ALL

Madame L., Thank you for taking the time to share your review of our hotel. We are delighted that you enjoyed your stay with us and hope to have the pleasure of welcoming you back again soon. Kind regards, Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 5.0/5

Zabihollah I. Families - Confirmed reviews ALL

Cher madame, Un grand merci pour votre excellente note de 100/100 et votre commentaire très positif. Nous sommes ravis que vous ayez apprécié la propreté de l’établissement ainsi que la gentillesse de notre équipe. Nous ne manquerons pas de transmettre vos compliments à notre équipe de nuit, en particulier au Night Audit, qui sera très heureux de savoir qu’il a contribué à la réussite de votre séjour. Au plaisir de vous accueillir de nouveau très bientôt. Guest Experience Team Novotel Marseille Centre Prado Velodrome

Customer review rating 4.0/5

Walter P. Business - Confirmed reviews ALL

Cher Monsieur P., Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes ravis de lire que votre expérience a été à la hauteur de vos attentes et que vous avez particulièrement apprécié l’accueil, la qualité de votre hébergement ainsi que le professionnalisme de nos équipes. Nous prenons également bonne note de vos remarques. Soyez assuré que vos retours sont précieux et nous permettent de continuer à nous améliorer afin de vous offrir une expérience toujours plus irréprochable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos prochains déplacements à Marseille. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Customer review rating 4.5/5

Maneesh S. Families - Confirmed reviews ALL

Dear Mr S., Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you and your family had a great stay and that you particularly appreciated our spacious and well-designed rooms, the comfort of our bedding, as well as our dining area. Your kind words regarding the friendliness and professionalism of our team mean a lot to us. We also thank you for your loyalty as a Silver member of the ALL Accor program and for your recommendation. We look forward to welcoming you again on your next visit to Marseille. Guest Experience Team Novotel Marseille Centre Prado Vélodrome

Other web-users rate our hotel

  • 406 reviews 8/10 Location
  • 671 reviews 6.8/10 Room
  • 719 reviews 8.6/10 Service
  • 267 reviews 6.9/10 Breakfast
  • 241 reviews 6.8/10 Cleanliness
  • 7 reviews 10/10 Beach

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