Novotel Marseille Centre Prado Hotel 4 stars

Customer review rating 4.2/5 3,339 reviews

#ALLSAFE Accor

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Novotel Marseille Centre Prado
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Room 1

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Hotel extras

  • Located in the heart of the Prado business district, close to Parc Chanot

  • Friendly bar and restaurant with contemporary decor

  • Four modular meeting rooms that can accommodate 250 people

  • Spacious rooms for families, free WiFi

  • Direct metro to the St-Charles TGV train station or the Stade Vélodrome

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Hairdressing salon (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Bicycles rental (Nearby)Paying
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Marseille Centre Prado

103 Avenue du Prado
13008
marseille
france

Tel: +33491831010

Fax: (+33)4/91798412

Check-in from 15h00

Check out up to 12h00

  • BUS :  19/21/21S/41S PRADO PERIER

  • SUBWAY :  2 (ROUGE) PERIER

  • By plane

    MARSEILLE PROVENCE At 17km / 10.56 miles

  • By train

    TGV ST CHARLES At 4.7km / 2.92 miles

GPS :43.280726, 5.387006

Our accommodation(s)

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements. The Novotel Marseille Centre Prado offers the new generation of Novotel room. All our rooms span 269 sq. ft. (25 m²) and have individually-controlled air conditioning. Discover our Executive Rooms with terrace.

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 queen-size bed and 2 sofa beds

  • Max. number of persons: 4
  • Area: From 23 / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

2 connecting Family Rooms

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with terrace and double bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with double bed

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

An open space intended for relaxation. Whether it's for a professional meeting or a drink with friends, it has everything to enable you to spend pleasant moments together. Enjoy a glass of wine and our selection of salads, sandwiches, meals and desserts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Marseille Centre Prado

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,339 reviews

tripadvisor

TripAdvisor Rating 4.0/5

773 reviews

The room I booked wasn't available

Customer review rating 4.2/5

Julien S. Couples - 24/08/2020 Confirmed reviews ALL

I booked a room with a king size bed and this wasn't available when I arrived. After waiting for 15 min in the hall, they told me I had a twin room and since the hotel was fully booked they could't give me the right room. I happen to get this twin room with two single beds places next to each other, my friend and I were really disappointed... Because of our disappointment, your staff provided us with a free breakfast but we didn't used it since we already had other plans for the next morning. I am usually really satisfied with my experiences with your hotels but this time our experience was ruined... I would really appreciate a commercial offer for my next booking.

Monsieur S., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Marseille Centre Prado Vélodrome. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Suite à une erreur ou à un mauvaise gestion des réservations, vous n'avez pas pu profiter du type de chambre que vous aviez réservé. L'hôtel était complet et nous n'avons pas pu trouver de solution satisfaisante. Je crédite ce jour 4000 points sur votre compte All Accor Live Limitless. Nous espérons vous revoir bientôt au Novotel Marseille Centre Prado Vélodrome et conserver votre confiance. Cordialement Jean-Luc SEMON h9…

Average hotel for Novotel level.

Customer review rating 4.2/5

Ddocosta Families - 12/08/2020 Confirmed reviews ALL

The hotel has nothing special, installations are bit old. Staff was friendly.

RAS

Customer review rating 4.2/5

Anonyme Couples - 07/08/2020 Confirmed reviews ALL

RAS

nice room

Customer review rating 4.2/5

B. Business - 06/08/2020 Confirmed reviews ALL

so far so good

An OK visit let down by small things

Customer review rating 4.2/5

Darren C. Families - 07/12/2019 Confirmed reviews ALL

Having previously stayed in the Novotel in Marseille overlooking Vieux Port, I had an expectation of quality at this Novotel that was probably unrealistic. I booked a Superior Room with 1 queen-size bed and 1 sofa bed for my 11 year old son and I, making a note in the booking that if possible we would like to check in a little earlier. We arrived at around 11:30am and were given our room, which was excellent as we had been awake since 2:30am to travel to Marseille from England and planned to sleep for a couple of hours to refresh ourselves. However, on arriving we found that the sofa hadn't been made into a bed. I looked in the wardrobe to see if there was linen in there to do it ourselves, but I only saw what looked like some spare pillows. There was also only 1 paper cup for hot drinks, a bottle of water and one plastic cup in the bathroom. I expected there to be 2 of these items as the room was booked for 2, but it seems a 11-year old boy doesn't count. We decided to go for a walk instead and asked reception to have the sofa turned into a sofa bed. I also asked if we would get the additional cups and water but I think this wasn't understood, as when we returned 3 hours later the sofa bed was made but no extra water, etc. I was also surprised to not find the kind of nice washroom toiletries (individual soap, shampoo, etc) seen on the images on the hotel website. Rather, it was the more Ibis-Budget universal soap dispenser on the wall in the shower. The positives. When we arrived back from the football at the Velodrome in the evening, we had a drink in the bar and the staff were excellent. Indeed, all of the staff we met were friendly and polite. When we went back to the room we found the beds comfortable and the room temperature ideal. Breakfast the next day was fine, but again let down by small things. You were able to make your own fried egg, but there was no utensil to actually manage (such as turn over) your egg. I used a teaspoon from my table and I saw others doing similar things. The bread toaster was damaged, in different slots either not toasting bread or, amusingly, toasting on one side of the bread only. But those are small things and other than that the food was ok. So in short, the hotel is in a great location for the Velodrome and is also only a couple of Metro stops to Vieux Port. The rooms are spacious, if a little uninspired and the beds are good quality. It's just the small things that made my stay feel ordinary. I expect, when booking a room for 2, for the room to be set out for 2. I expect, when booking a sofa bed for my son, for the sofa bed to be made up when I get into the room.

Comfortable, staff were polite, efficient and friendly

Customer review rating 4.2/5

Owen W. J. Business - 21/10/2019 Confirmed reviews ALL

I enjoyed my stay at your hotel, made me feel very welcome during my stay in France Dr. Owen J.

Dear OWEN J., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La reception

Quiet and comfortable in a good location.

Customer review rating 4.2/5

R. G. Couples - 16/10/2019 Confirmed reviews ALL

We arrived very early, around 9a.m., after an overnight ferry trip from Corsica. So we were overjoyed to be immediately given the keys to our room! And to find an available parking space in the hotel's garage - at a very reasonable 21€ for 24 hours. All the staff that we encountered were extremely pleasant and professional. Our room was spacious, well decorated and very comfortable. The only niggle was breakfast where we arrived just after 9 to find that the hot food was limited to scrambled eggs (excellent) but no bacon (finished and not replenished). Fruit for cereal was tinned or dried. In general, rather disappointing.

Dear ROSLYN G., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La réception

Overall my experience was a good one, with a clean room and friendly, helpful staff.

Customer review rating 4.2/5

Shelley E. Business - 14/10/2019 Confirmed reviews ALL

Overall the stay went well. The staff were friendly and helpful (eg, reserved a cab for 4am pick-up to the airport), and the room was clean. There was a strange odor in the room I stayed in for the first 2 days, but it seemed to clear up on the third day.

Dear SHELLEY E., We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La reception

Week-end

Customer review rating 4.2/5

Yves Couples - 04/10/2019 Confirmed reviews ALL

Prestation satisfaisante.

Not what I expected from a Novotel

Customer review rating 4.2/5

Breege Couples - 29/09/2019 Confirmed reviews ALL

The room was clean and to a good standard the major issue I had was the air conditioning did not work and room was uncomfortable and impossible to sleep I complained but issue was not rectified The staff were allways pleasant to deal with

Convenienet hotel at a nice neighborhoud

Customer review rating 4.2/5

Michael Families - 29/09/2019 Confirmed reviews ALL

nice neighbourhood, typical Novotel, spacious suite with nice balcony, very good breakfast, easy public parking just next door . The only problem was a very bad smell in the one room when we arrived late night. We reported it next day but they could not fix it and the next night they offered us a room change . We did not like to move for just one night so eventually they have us a discount, fair. So overall happy with the response of the hotel management

Functional hotel

Customer review rating 4.2/5

Stan C. Couples - 22/09/2019 Confirmed reviews ALL

The hotel is clean with exsreamly helpfull staff but certain aspects could be improved with more thought one very dangerous point relates to the in bath shower the side of the bath is very high for guests under 6 feet high my wife and I who are of average height found it difficult to step over edge to get into the slippery bath making a fall likely this danger could be prevented with a simple handle on wall to help. The bathroom mirror is positioned to high which when looking into it only the top half of face was visible which was difficult for my wife to apply make up. The rooms were clean and functional but did not have a cosy feel more I feel for a bus sines guest rather than a Holliday visiter.

Very good stay

Customer review rating 4.2/5

Mel Couples - 19/09/2019 Confirmed reviews ALL

We chose the hotel for a three night stay and it was a very good decision. The room was large, the balcony with views over the city was fine, the house was clean, the service very friendly and helpful.

Modern hotel in good location

Customer review rating 4.2/5

Anonymous Business - 05/09/2019 Confirmed reviews ALL

The room was very nice and modern. Overall, I highly recommend this hotel, although there was a major problem (that should be easy to fix): there was a horrible toilet smell coming from the AC. It was particularly bad in the room (such that I had to turn off the AC despite of the heat), but also noticeable in the lobby. The AC lacks maintenance.

Helpful staff breakfast good

Customer review rating 4.2/5

Paul M. Families - 14/08/2019 Confirmed reviews ALL

Enjoyed the breakfast. Staff were helpful. Room was a little bit on the small size compared to other Novotel hotels stayed in.

Clean, friendly staff and good breafast

TripAdvisor rating 4.0/5

Marcel B Family - 09/08/2019 TripAdvisor review

Stayed in a room with 4 people (2 kids) and a balcony. Only a couple of parking spaces. Two Tesla chargers (slow). Lot of choices at the breakfast even near closing of the buffet. Subway is a few meters away

Dear Marcel B thank you for sharing your experience at NOVOTEL MARSEILLE CENTRE PRADO VELODROME,. We're please to hear that you apreciated our Hôtel. We hope to see you again soon at NOVOTEL MARSEILLE CENTRE PRADO VELODROME. Best regards Jean-Luc SEMON
Customer review rating 4.2/5

B. Families - 04/08/2019 Confirmed reviews ALL

Super

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marseille Centre Prado Vélodrome. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Jean-Luc SEMON h9…

suitable location

Customer review rating 4.2/5

Willem D. H. Business - 01/08/2019 Confirmed reviews ALL

unfortunately nothing special, due to the good location with regards to the area of my business we selected the hotel. having stayed in several NOVOTEL's we expected the 4-star treatment which unfortunately was not shown. for the same quality we could have gone to the IBIS hotel around the corner which would have been cheaper. the 4 star notation is to be earned because that it is written on the door does not mean anything so tell your staff to EARN IT. (and upgrade the hotel it self as it is clearly lacking maintenance)

Dear WILLEM DE H., Thank you for taking the time to tell us about your experience at the Novotel Marseille Centre Prado Vélodrome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Luc SEMON h9…

Lovely hotel in Marseille

TripAdvisor rating 4.0/5

judyradley Couples - 26/07/2019 TripAdvisor review

Have stayed at this hotel for years. Lovely staff and clean bedrooms with fluffy towels. Always try their best with any personal requests. Breakfast excellent. Nice modern reception area with friendly staff. Good position for beach, port and football ground.

Thanks for sharing your opinion about NOVOTEL MARSEILLE CENTRE PRADO VELODROME. Best regards.

Upon check-in, the receptionist should warn hotel guests that their car may be towed away from the parking spaces adjacent to the hotel.

Customer review rating 4.2/5

Anonymous Friends - 16/07/2019 Confirmed reviews ALL

Very comfortable stay in a pleasant Novotel offering efficient services.

Dear THEODORE C., This is an update of the unanswered comments. Your opinion is important because it allows us to improve the quality of our services, which is why we want to take notice of all our guests' comments. We apologize for this late response. We very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the impoundment, we ask our teams to warn our customers. In addition, several warnings are posted in the hotel (front door, front desk, elevators, bedroom doors) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Luc SEMON h9…

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