Mercure Maurepas Saint Quentin

This is my 3rd to stay with the hotel. The only reason that I like this hotel is the sauna. Each time when I come, there is always a problem with the staff. They do not seem to be able to get a grip on the correct information. As a member of Accor, I can benefit for late check out at 14h without extra cost. Each time I need to insist. EACH TIME! The last stay, upon checking in, I was told no problem to stay til 14h without extra coat. When coming to pay with my credit card, I noticed the amount was incorrect with €30 more. I checked with the reception who indicated that the system added the cost automatically so he corrected it manually. If I did not raise the question, I would have paid the extra. Next day, I got a call from the reception at 12h20 who insisted that I MUST leave the room in 5-min, otherwise, she was going to make me pay the extra. WHY? I was tired of the constant debate with the reception EACH TIME for the same reason, so I hurried and checked out. The sauna is another issue. For some reason, we were not allowed to use the sauna on Saturday morning… is there a sign somewhere which indicates that the sauna was closed on the weekend til 13h? The first time when we arrived, we were informed of the sauna being open from 10h-23h. Quite often, we found it not operational, til we went to the reception to have it turned on. Can someone do something about training the staff on getting the check out time right so that we do not need to ‘argue’ about our right to stay til 14h? Or so I need to contact the Accor head quarter to get help on sorting this out? It is getting very annoying after 3 stays.

Nice rooms and good food for breakfast and diner. Only negative was the wait for the diner, even if there was only a few tables occupied, and the watress did not speak english at all but all went well.

Top

I like the place very much. Upon reservation, I have confirmation from the lady who took the reservation that I could check out at 14h the next day withOUT additional cost given my Accor membership. Breakfast was not included, but I could add it if I want to. HOWEVER, I was never told that the cost of breakfast is nearly double if I pay in the morning prior to taking breakfast. On Sunday, at 12h40, I got a call from reception indicating that I will have to it extra given that I have not checked out at noon. The gentleman at the reception is very unpleasant. Refused to hear that his colleague has confirmed ok for 14h for checking out without additional charge. Two things to improve: 1) ensure that the guests are fully aware of the significant price difference of breakfast if pay in advance upon checking in or pay prior to the breakfast 2) check out policy. With or without the cost. The reception should be made aware to avoid unpleasant situation for a small amour such as €10. Once agreed with the guests, please ensure to noted it clearly in the guests file or reservation notice. Otherwise, the place is perfect.

Petit week-end