Mercure Maurepas Saint Quentin hotel 4 stars

Amazing breakfast Polite personal

Having got to my room (preferred guest for which extra was paid) I found that the central heating was making a lot of noise. This was due to air in the system and should have been relatively easy to rectify. I went to reception and complained and was allocated another preferred guest room. This was after I had been out for dinner, as the Hotel restaurant was closed. This second room suffered from the same noisy heating, but as there was only one radiator instead of two in the first room, it wasn't quite as noisy. By the time I had moved everything from one room to another, I didn't want to have to go through the whole process again, so decided to put up with it for that night. The following morning, I reported it again to a different person on reception, explaining that the noise which sounded like a tap running was due to air and that the system needed bleeding. The same issue in both rooms probably meant that the whole 4th floor was affected. There was no noise when the valve was closed, but it was cold and the heating was required. The young man at reception promised that it would be dealt with, but on my return for the second night, it was exactly the same and nothing had been done. I received no explanation and no apology and felt that further complaint would result in exactly the response that I had received to this point. Absolutely no action what so ever. At the very least, I would have expected someone to let me know that the fault was too big for them to correct in the time available and that they would provide another heater for the room so that the radiator could be isolated. A shame, because everything else was OK with my stay and the Hotel is very convenient for a Customer I need to visit on a regular basis.

The room was boiling hot, the air conditioning did not work, it was not safe to leave window open as it had no security lock, pillows were cheap, the soap was disgusting and there was a huge bug in room. Check out was appalling no how was your stay ? Just a robot

Quite environment, very good breakfast, very clean and extremely friently personnel.

HOTEL SYMPA

Very nice staff. Rooms / reception.. old look. But the restaurant (dinner and service level) extremely good.

The staff at the Mercure in M. S-Q are always helpful and cordial. This was not my first stay at this location. The experience on all stays has been positive.

Generally good. Breakfast same everyday.

Really positive. Felt the hotel met all our expectations. The service was good and room was of a high specification.

quite disappointed as restaurant and bar closed and would not have booked if I had known. Hotel was full of noisy students, mostly in fancy dress, for an event which again was not advised and if known would not have booked. Only positive was that room was ok although it was not the one we had requested

Due to a new job i become an extensive traveler this past year. This hotel is convenient for me but simple thing will definitely improve my stay. Such as a back head pillow in memory foam and an express service of an healthy breakfast. When I request bread butter and tea I got pushed back and proposed croissant and coffee? Really not my preference.

Reception staff very unpleasant and not willing to help !!! Quality of the hotel in relation to the price very poor. I couldn't sleep becouse of the continuous noise from the stairs... No space in the room, the bathroom need a renovation!!!