Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 11,192 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  11,192 reviews

TripAdvisor Rating  4.5/5  2,929 reviews

Certificate of excellence 2023

Michael

TripAdvisor rating 2.0/5

MichaelDistasi Friends getaway - TripAdvisor review

The service at this hotel was absolutely terrible I am a Diamond Member, the air-conditioning was not working in the room,I even asked prior to check in to check this as same issue occurred a year ago.

Disappointed

TripAdvisor rating 3.0/5

Michael B TripAdvisor review

A bit disappointed with our experience at the Sofitel at Darling Harbour. For one, we were not advised that there was on going construction in front of the hotel, right below our room, and it was quite noisy for the first day. Secondly, the mini bar in our room was checked by an employee half an hour after we had checked in, which seemed rather odd. We returned back home to find that the hotel had charged with use of two items from the mini bar which we had not utilized. We have still to receive a response from the hotel in this regard, and not even an acknowledgement of having received our complaint. So now we are having had to deal with this issue through our credit card company. On a positive note the location is great and very convenient, loved the rooms which were very well maintained and beds are comfortable, though we were unable to regulate the temperature, to cool the room, so found it rather warm and uncomfortable at night as they only provide a comforter and no cover sheet.

Terrible Front Office Service At Sofitel Darling Harbour, Disgusting Drainage & Construction Eyesore!!!

TripAdvisor rating 1.0/5

kiet2016 TripAdvisor review

Terrible customer service at Sofitel Darling Harbour...it's really gone downhill with this crew (it's my fourth stay there over the past 2 years). I asked to be notified when my room was available as I'd come off a 10 hour flight and they constantly spammed me on watsapp about their overpriced champagne bar on L35 but not one word about my room availability until 3:12 pm when they asked if I'd settled into my room yet...without letting me know it'd become available at all! Staff seemed more incentivized to sell the champagne bar than providing the room paid for. No mention of the welcome drink, had to chase two separate staff to get me one as part of their apparently useless loyalty program. Asking for one felt a bit like asking for a favor from these lazy, aloof, sour-faced staff...almost like I farted in front of them when mentioning the drink. They need to whip these front office reception guys to within an inch of their lives...and continue the beatings until staff morale improves LOL. Jaden...I'm looking at you. Still waiting for that apology letter. Got the harbour room this time. Views were spectacular if you didn't mind the construction & cranes going full tilt in front. Drainage in the sink was horrible. Pretty much saw remnants of breakfast come up the sink hole every time I was brushing my teeth. Yum! Sofitel's housekeeping arrangements are dam inefficient. They haven't really though through all this ESG stuff properly...single use toothpaste with a toothbrush in a dental kit? Hello - what a waste! Had to throw away the wooden toothbrush every day when all I needed was some more toothpaste. Absolute geniuses LOL. Really stupid that you need to call them every day for the same stuff. They've even locked down the shampoo so it's really hard to gracefully squeeze any out and you end up wasting so much because you're constantly smashing the stupid nozzle again & again. This is not a slight on the housekeeping staff like Grace who were wonderful and thoroughly rigorous. This 12 day stay at Sofitel Darling Harbour was a huge disappointment. They've really wasted a great location, modern property with sub-standard housekeeping arrangements & surly front office staff who are shockingly inept.

Could not fault anything

Customer review rating 5.0/5

Chris Solo - Confirmed reviews ALL

Extremely satisfied with my stay. The pre arrival communication, use of club facilities and recognition of ALL diamond membership distinguished this hotel from others. The detail of room presentation and housekeeping is also excellent

Dear Chris, Thank you for sharing your positive feedback. We are delighted to hear about your extremely satisfying stay with us. Your kind words on our pre-arrival communication, club facilities, and recognition of your diamond membership are truly appreciated. We take pride in maintaining excellent room presentation and housekeeping standards. We look forward to welcoming you back soon. Warm regards, Robert Gauer Hotel Manager Sofitel Sydney Darling Harbour

Unfortunately Very Impersonal

Customer review rating 3.5/5

Gary W. Business - Confirmed reviews ALL

I'm just comparing my stay against some other hotels I have stayed at this year both in Australia and overseas, where their attention to detail and their level of service has been exceptional. Particularly with loyalty members. Looks like Sofitel Darling Harbour has lost some of their staff that were more focused on the guest experience. Wheres Elmo? I was also given an in room amenity of a cake rack and told it was vegan. I don't think some of the creamy cakes that were on there actually were vegan. Plus I'm not into cakes. Had breakfast on the 3rd floor because the food and coffee there is better with more variety than in the lounge. I don't think being a Limitless level member means anything as it wasn't acknowledged once during the stay. Maybe the new staff don't even know about this level??

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Other web-users rate our hotel

  • 2,780 reviews 9.3/10 Location
  • 4,966 reviews 8.2/10 Room
  • 5,364 reviews 8.3/10 Service
  • 42 reviews 6.5/10 WiFi
  • 1,202 reviews 7.7/10 Cleanliness
  • 1,189 reviews 8.8/10 Vibe
  • 1,061 reviews 7.8/10 Breakfast
  • 760 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.