Sofitel Sydney Darling Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 10,296 reviews

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Sofitel Sydney Darling Harbour, 12 Darling Drive, 2000 SYDNEY, Australia

Description

Hotel extras

  • An iconic hotel located in vibrant Darling Harbour

  • 590 spacious rooms and suites with breathtaking views and floor-to-ceiling windows

  • Sweeping views from our top floor Club Millésime

  • Vibrant Waterside sophistication in our three bars and restaurant

  • Signature infinity pool

Our accommodation(s)

Hotel location

Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour, 12 Darling Drive
2000 SYDNEY
Australia

GPS:-33.872908, 151.198704

Telephone
Fax +61 2 8388 8868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  10,296 reviews

TripAdvisor Rating  4.4/5  2,995 reviews

Certificate of excellence 2025

Not the experience we had in 2023

TripAdvisor rating 2.0/5

ryanp161 Families - TripAdvisor review

Came to this hotel after an awesome stay back in 2023. However, this time was so short of our experience (and as diamond members). Check in was painful and not to the high standard, we were left having to question check in and amenities for us and the friends who stayed. Room service (and turn down) only happened when we requested it multiple times. Bath towels had to be requested and we didn’t get any new ones until the following day. Wine glasses were left used and not replaced and we had to keep asking service team to sort things out almost daily. AC, towels, water etc. we had raved to our friends about this place and then the experience just felt short of the hotel experience in many ways. Our cards didn’t work on day two and we had to sort this out this was after we had to continuously ask if our room was ready on day 1 even though we had advised an early arrival time and after 3pm standard check in time we were still waiting. We had to push for lounge access after a flight from NZ and even then we shouldn’t have had to keep asking. We tried called room service but the phone didn’t work, I worked out how to reset it and when we got through they couldn’t hear us anyway. We asked for bottled water and they said we would be charged $8. This standard with our rooms and we had to ask over two days to get bottled water which eventually arrived. One day our room wasn’t made up until 5pm so we just had to sit there and wait until they left so we could get ready to go out. They then replaced body wash with another shampoo. We travel a lot and only stay at Accor and mostly Sofitel hotels. I wouldn’t go as far as saying as we wouldn’t come back, but we would definitely consider other hotels when we come back later in the year. Hope this feedback helps with future training.

Bonjour ryanp161, Thank you for sharing your review. We value your loyalty and feedback. I apologize for the disappointing experiences. Kindly reach out via H9729@sofitel.com, as I would like to have the opportunity to meet you during your future visit, in order to share the actions taken, related to your feedback. Thank you and warmest regards, Robert Gauer Acting General Manager

Great if you’re needing to be near ICC Sydney

TripAdvisor rating 5.0/5

Arkalive Business - TripAdvisor review

Visited for a conference at ICC Sydney. The hotels location is the best. Rooms modern. Great area with range of casual and fine dining nearby. Also close to IMAX, Madame Tussaud’s, SEA Life etc. The food options with room service were good and delivered quickly. Definitely recommend for conference attendees!

Bonjour Arkalive, My team and I thank you for choosing to stay with us and for reviewing your experience! We look forward to the opportunity of welcoming you back soon. Warmest regards, Robert Gauer Acting General Manager

Always a great time. Good service. Fantastic views.

Customer review rating 5.0/5

Samantha M. Couples - Confirmed reviews ALL

We had an amazing time. My membership was recognized on check in, and he even fixed mistakes. I had completed online check in / left notes saying it was our anniversary and he said he didn’t see it on file. He did a great job. I’M. sorry I cannot remember his name… I believe it was Azkhan? So sorry if misspelled. We also spent a lot of time at the pool. Ronnie is amazing and is so attentive and good with guests. Everyone working the lounge was great. Shout out to Tiffany who was extra kind to us & talked us through our first ever experience in the lounge. Thank you everyone :) we can’t wait to be back in September.

Bonjour Ms M., We very much appreciate your wonderful comments regarding your recent stay at Sofitel Sydney Darling Harbour. It is always a pleasure to receive such heartfelt, positive feedback. I will share your kind comments with my team, especially those mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience with us, and we hope your next visit will be as enjoyable as the previous one. See you in September! Sincerely, Ava Milton Guest Experience Manager Sofitel Sydney Darling Harbour

One night in Sofitel

TripAdvisor rating 5.0/5

Escape02858636652 Business - TripAdvisor review

Stayed for one night during meeting with client. We were upgraded to better room which was great .We had dinnner at restaurant and

Bonjour Escape02858636652, We appreciate and value your feedback, and look forward to seeing you again! Warmest regards, Robert Gauer Acting General Manager

Customer review rating 5.0/5

Pauline A. Couples - Confirmed reviews ALL

Enjoyed staying here. The Club was very good. Lead by the exceptional Elmo! Shout out to Philip, Grace Alana and Danica. Fabulous staff. The gentleman in charge of breakfast could do to spend some time with Elmo to learn about grace and attention to detail.

Bonjour Ms A., We very much appreciate your wonderful comments regarding your recent stay at Sofitel Sydney Darling Harbour. It is always a pleasure to receive such heartfelt, positive feedback. I will share your kind comments with my team, specifically those mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to share your experience with us, and we hope your next visit will be as enjoyable as the previous one. Sincerely, Ava Milton Guest Experience Manager Sofitel Sydney Darling Harbour

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Other web-users rate our hotel

  • 2,690 reviews 9.4/10 Location
  • 4,734 reviews 8.1/10 Room
  • 5,138 reviews 8.2/10 Service
  • 35 reviews 8.5/10 WiFi
  • 1,172 reviews 8.7/10 Vibe
  • 1,097 reviews 7.6/10 Cleanliness
  • 1,019 reviews 7.9/10 Breakfast
  • 748 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.