Name: Mercure Madrid Centro | 4-star hotel in central Madrid - ALL - ALL
Address: Calle Lope De Vega 49, MADRID, 28014, ES
Telephone: +34913600011
Rating: 4.3

Mercure Madrid Centro

Hotel for travellers looking for local and authentic experiences

Only a twenty-minute drive from the airport, with parking facilities and metro access, 4-star Mercure Madrid Centro boasts a quiet spot in the city centre, near all the emblematic sites. Enjoy our breakfast buffet in a splendid room and organise your events in our three well-equipped meeting rooms, where we also offer a catering service. Our air-conditioned single, double and triple guest rooms and suites with terrace combine modern comfort with a nod to the history of the Barrio de las Letras district.

Several unmissable places stand just a stone's throw away from the hotel. These include the Prado, Reina Sofía and Thyssen-Bornemisza museums, the Buen Retiro Park, the Royal Botanical Garden and the Paseo de la Castellana thoroughfare. You can reach the Atocha high-speed rail station, the squares Puerta del Sol and Plaza Mayor, and the bustling street Gran Vía in ten to fifteen minutes on foot or by Line 1 of the metro: the station Antón Martín is a few hundred metres from the hotel.

This places the very best of Madrid within easy reach. Admire the splendour of Europe's largest royal palace, the Palacio Real, immerse yourself in the bohemian Chueca and Malasaña districts, and savour Spanish products at San Miguel market.

No need to choose between the vibrant atmosphere of Madrid and a restful night's sleep. You can enjoy both at our human-sized hotel with its tranquil yet central location, near public transport and the Spanish capital's must-see attractions. ¡Bienvenido!

MIRIAN MARTIN, Hotel Management

Hotel extras

4-star hotel in a calm spot in central Madrid
Under 10 minutes from museums, the metro and Atocha train station
Air-conditioned rooms for up to 3 people and suites with terrace
Parking available. Pets are not allowed
Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Room

Room with queen-size bed

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Room

Room with twin beds.

2 pers. max
20 m² / 215 sq ft

Bedding 2 x Single bed(s)

See availabilities

Room

Superior Room with twin beds or one double bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Single room.

1 pers. max
16 m² / 172 sq ft

Bedding 1 x Single bed(s)

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

See availabilities

Suite

Junior Suite

3 pers. max
45 m² / 484 sq ft

Bedding 2 x Single bed(s) and 1 x King size bed(s)
Views: City View
Most of the accommodation: Terrace

See availabilities

Room

Standard Room with additional bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Twin bed(s)
Accessible room

See availabilities

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 MADRID
Spain

GPS:40.4139175, -3.6944082999

+34 913 60 00 11

+34 914 29 23 91

ATOCHA

Railway station

Access: 800 m / 0.5 mi 10 min walk / 3 min drive

MUSEO DEL PRADO

Museums

Access: 200 m / 0.12 mi 3 min walk / 1 min drive

JARDIN BOTÁNICO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

PARQUE DEL RETIRO

Botanical gardens

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

MUSEO THYSSEN

Museums

Access: 300 m / 0.19 mi 3 min walk / 1 min drive

MUSEO REINA SOFIA

Museums

Access: 500 m / 0.31 mi 4 min walk / 1 min drive

PUERTA DEL SOL

Tourist attraction

Access: 800 m / 0.5 mi 15 min walk / 2 min drive

GRAN VÍA

Tourist attraction

Access: 900 m / 0.56 mi 10 min walk / 4 min drive

PLAZA MAYOR

Tourist attraction

Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive

PALACIO REAL

Tourist attraction

Access: 2.5 km / 1.55 mi 20 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 45 m² / 484.376 sq ft
Maximum seats capacity: 40
Maximum capacity for banquets: 0

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,200 reviews

Sandhya M. K. Couples - 4/6/2026 Confirmed reviews ALL

Rooms are small, room air con not effective and room safe locker was dysfunctional..

Dear Sandhya, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We regret that the room size, air conditioning, and the in-room safe did not function properly during your stay. Please accept our sincere apologies for these inconveniences. Your comments are very important to us, and we will share them with our maintenance and management teams to ensure these issues are addressed promptly. We appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to offer you a much better experience in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Mann L. Couples - 4/6/2026 Confirmed reviews ALL

Everything was great. Service was excellent, the employees were helpful. The only issue was the internet: The speed is fine for browsing the web and even videos, but it wasn’t fast enough to use for professional use with encrypted data (not even using graphics). I have been to other Accor hotels where they have a faster internet service for an extra fee; something like this would have been appreciated.

Dear Mann L., Thank you very much for your excellent rating of 9 out of 10 and for taking the time to share your detailed feedback. We are delighted to know that you appreciated the service and the helpfulness of our team. Your kind words will be shared with them. At the same time, we sincerely regret that the internet connection did not fully meet your expectations for professional use. We understand how important a fast and reliable connection is, and your comments regarding the possibility of offering a higher-speed option have been duly noted and will be shared with the relevant teams for consideration. We truly appreciate your constructive feedback, as it helps us improve our services. We hope to have the pleasure of welcoming you again in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Jacqueline A. Couples - 4/5/2026 Confirmed reviews ALL

Very well located Room feeling like home Helping with information about the city Very clean

Dear Guest, Thank you very much for your excellent rating of 10 out of 10 and for taking the time to share your comments. We are delighted to know that you enjoyed our central location, the comfort of the room, the cleanliness, and the assistance provided by our team with information about the city. It is always a pleasure to hear that our guests felt at home during their stay. Your kind words are truly appreciated and will be shared with the entire team. We look forward to welcoming you again very soon. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Deborah L. W. Solo - 3/29/2026 Confirmed reviews ALL

First, I commend the staff - they were so professional, so helpful - absolutely terrific group. However, I realize I am responsible for checking amenities before booking but I cannot believe, since there was breakfast thus a kitchen, that there was no restaurant or bar - There is space in the lobby for at least a small bar, and you have a kitchen so why not have more serving hours? Really ruined my stay - I am a widow, travel alone. After being out all day, the ease and safety of staying on the premises is important to me as an occasional option for evening. The room was huge, but TV service antiquated (everywhere there is streaming, etc), wifi incredibly slow - impossible to work, bathroom had a constant odor from drains, sink was nearly stopped up - slow drain, minibar barely chilled, water in BOXES? So, I would not stay here again, though I am an Accor loyalist. My departure ONE DAY EARLY was because I did not like the hotel. The manager was terrific about everything - The people were fantastic, the building, not so. Thank you. I remain loyal Accor - Deborah L. W., Esq.

Dear Deborah, Thank you very much for taking the time to share your detailed feedback. First of all, we truly appreciate your kind words about our team. I will gladly share your comments with them, as it is always very rewarding to know their efforts are valued. At the same time, I am very sorry to read about your overall dissatisfaction with your stay. Regarding your comments about the bar, please allow me to clarify that we do not have a bar as such. However, in our breakfast area we offer a space available 24/7 where guests can enjoy drinks such as juice, soft drinks, wine, or beer at any time. As for the restaurant, we sincerely apologize for any inconvenience caused. We do not have a restaurant on-site, but we do offer room service daily from 13:00 to 00:00. Concerning the water packaging, we would like to inform you that this format is used in line with Accor’s environmental commitment to reduce single-use plastics. I also regret the inconveniences you experienced in your room, including the odor, drainage, Wi-Fi, and minibar. Please be assured that your comments have been noted and will be reviewed with the relevant departments to take the necessary corrective actions. Finally, I would like to thank you once again for highlighting the professionalism of our team, and I am truly sorry that the rest of your experience did not meet your expectations. We sincerely hope to have the opportunity to regain your trust in the future. Kind regards, Marta Ruiz Front Desk Manager Mercure Madrid Centro

Craig H. Solo - 3/27/2026 Confirmed reviews ALL

I am a platinum member of Accor Hotels and paid €606 for 2 nights at Madrid Centro. Having paid that price, I was expecting 4* quality but the hotel is not worth it. I had booked in advance so checked the prices on the day of my stay on your website and found that I could have saved over €200 if I’d just walked in off the street as a stranger not a platinum Member. Even the local Hilton Hotel was cheaper. Really. I am very disappointed by this but not just the cost. I prefer a better quality hotel and that’s why I paid over. €600 for 2 nights. The breakfast was poor so I didn’t eat there. I went out for breakfast. Your Madrid Hotel Centro is probably worth €200 a night for the privilege room but I paid over €300 a night. I should have not shown loyalty to you perhaps and just booked at The Hilton. Hopefully you’ll have loyalty and courtesy to me and explain why it was cheaper for a stranger to walk in off the street and a lot more expensive for a platinum member. It’s not the cost, it’s the quantity. I want better quantity and paying €606 for 2 nights in a privileged room should provide that. I am currently staying in your Mercure hotel in Nice which has just been refurbished. I respect loyalty and trust and I hope you do too. Please reply to me at Ch… Just a final point that the staff were lovely at your Madrid Hotel and agreed with me. They were very embarrassed and apologised. Thanks again. Craig H.. Ch…

Dear Mr. H., Thank you very much for taking the time to share your feedback with us. First and foremost, we would like to sincerely apologize for the discomfort and disappointment you experienced during your stay. We truly understand your concerns, especially as a valued Platinum member, and we regret that your experience did not meet your expectations. Regarding the pricing, please allow us to clarify that hotel rates are dynamic and fluctuate depending on availability and demand. This means that prices can vary significantly from one day to another, even for the same room type. In your case, the reservation was made under a prepaid, non-refundable and non-modifiable rate. By selecting this type of rate, it is understood that the booking conditions are fixed, and price variations that may occur afterwards cannot be applied retroactively. That being said, as a Platinum member, had we been informed of the situation in advance, we would have been more than happy to review your case. In recognition of your loyalty, we could have potentially studied the possibility of cancelling the reservation despite its non-refundable conditions and assisting you in making a new booking with the updated rates. Additionally, your membership includes guaranteed room availability up to two days prior to arrival, which could have facilitated this process. We truly regret the situation you have described and hope this explanation helps clarify how hotel pricing operates. Your feedback is very valuable to us, and we will certainly take it into consideration. On a positive note, we are pleased to hear that our team made a good impression on you. Your kind words regarding our staff are greatly appreciated and will be shared with them. We sincerely hope to have the opportunity to regain your trust in the future. Yours sincerely, Marta Ruiz Front Desk Manager Mercure Madrid Centro