Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,173 reviews

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Mercure Madrid Centro - Image 1
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Calle Lope De Vega 49, 28014 Madrid, Spain

Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Telephone
Fax +34 914 29 23 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,173 reviews

TripAdvisor Rating  4.0/5  1,305 reviews

Certificate of excellence 2024

Well located, excellent Staff, Clean

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Breakfast variety limited. Needs improvement for a 4 star at this price range.

Dear Guest, Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed our location, cleanliness, and, most importantly, the service provided by our team. We are also happy to hear that, as a Platinum member of our ALL loyalty program, you felt well recognized. We regret that the breakfast variety did not fully meet your expectations. We have taken note of your comments and will share them with our Food & Beverage team to improve our offerings and ensure they meet our guests' expectations. We hope to have the honor of welcoming you again at Mercure Madrid Centro. Kind regards, Najhely Valverde Front Desk Agent – Mercure Madrid Centro

Overly priced for an old hotel

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The price that I paid I could have stay in a lot more better location price with better service, better amenities and newer room. The hotel looks like so dated with walls and furniture chipping off , no swimming pool, no gym, no toiletries. The service was extremely bad, I’m a gold member of course nothing was offered to me when I arrived. Waiting to check in was 30 mins when there was only 1 ahead of me. The counter staff was laughing away throughout making themselves when I asked about gold membership benefits and then said throw me an envelope with room keys. The only good service staff wearing white shirt whom I didn’t get the name was helpful. Do not stay here

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Madrid Centro. We sincerely apologize for the experience you described, as it does not reflect the standards we strive to uphold at our hotel. We are sorry to hear that you found our facilities and services to be lacking. Your comments about the condition of the hotel, including the furniture and amenities, have been duly noted and will be addressed with our management team as we continuously strive to improve our offerings. Regarding your check-in experience, we understand how frustrating it can be to wait, especially when you are a valued Gold member. We appreciate your loyalty and are disappointed that we did not acknowledge your membership status as we should have. Your feedback will be shared with our front desk team to ensure that we provide the level of service our guests expect and deserve. We are committed to providing a positive experience for all of our guests, and we regret that we fell short during your visit. We hope you will consider giving us another chance in the future to provide you with the quality service and accommodations that you expect from our brand. Thank you once again for your feedback. Should you wish to discuss your experience further, please feel free to reach out to us directly. Warm regards, Marta Ruiz Front desk Manager

location good,

Customer review rating 4.0/5

Will Friends - Confirmed reviews ALL

location good but one of the staff in restaurant in breakfast was not so friendly.

Dear Will, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our hotel's location. However, we regret that your experience during breakfast was affected by the attitude of one of our restaurant staff members. We take this very seriously and will work on improving our team's service, especially during breakfast, to ensure that every guest feels welcome and well taken care of. We also appreciate your comments about the cleanliness and breakfast. These are aspects we will review to improve your future experiences. We hope to welcome you again and provide an even better stay. Best regards, Najhely Valverde Front Desk Agent – Mercure Madrid Centro

Good location

Customer review rating 4.0/5

J F. Solo - Confirmed reviews ALL

The hotel is very well located and have potential to offer better services and accomodations.

Dear Mr. F., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our hotel's central location and the comfort of the upgraded room. We also value your kind words about the breakfast team. We sincerely apologize for the lack of a warm welcome upon check-in, and for not informing you about the upgrade. We understand that communication is key, and will work with our team to ensure that future guests are properly informed of their benefits. We also regret that the pillows did not meet your expectations and that you experienced noise from the corridors. Your comments are being shared with our housekeeping and maintenance teams to improve these aspects. We look forward to welcoming you again and hope to provide you with an even better experience next time. Kind regards, Najhely Valverde Front Desk Agent– Mercure Madrid Centro

Well located - Very noisy hotel

Customer review rating 1.5/5

Thomas Business - Confirmed reviews ALL

The hotel is well located in front of the Prado Museum. But once in the hotel, first they seem to not give a great importance to the fact that you are a Gold member with Accor. Then you realize that hotel is very noisy, you can hear pretty much everything that is happening in the surrounding rooms. Door locks are pretty stiff so everyone has to slam doors. Not very nice when trying to sleep. Internet was failing every 3 to 5 minutes in the evening, which was really painful to work with. During breakfast, I understand how complicated it is to keep the buffet stocked and the area clean, but the breakfast place is actually quite nice and calm if the staff would dare to close the kitchen door.

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Other web-users rate our hotel

  • 755 reviews 9.6/10 Location
  • 713 reviews 6.5/10 Room
  • 804 reviews 9.1/10 Service
  • 71 reviews 2.2/10 WiFi
  • 428 reviews 4.5/10 Comfort
  • 396 reviews 7.8/10 Breakfast
  • 218 reviews 8.6/10 Cleanliness
  • 20 reviews 4.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.