Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 868 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  868 reviews

TripAdvisor Rating  4.7/5  1,631 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Sonraymon S. Couples - Confirmed reviews ALL

Everything is perfect, just need to improve maintenance part. Shower area start showing of growing mold.

Dear Mr. Sonraymon S., Thank you very much for your wonderful feedback and for your continued loyalty as part of the ALL – Accor Live Limitless community. We are delighted to hear that your stays with us are always pleasant and that everything was perfect during your recent visit. We sincerely appreciate your constructive comment regarding the shower area. Please accept our apologies for the mold starting to appear. We have immediately shared your feedback with our Housekeeping and Engineering teams for corrective action and deeper maintenance. Your input helps us improve, and we are grateful for it. It was a pleasure having you with us, and we look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.0/5

. S. Families - Confirmed reviews ALL

I stayed at Mercure Bandung City because I had joined membership of All Accor Explorer. I disappointed because I've not got compliment as members anymore.

Dear Mr. S., Thank you for taking the time to share your feedback and for choosing to stay with us as an ALL Accor Explorer member. We truly appreciate your loyalty. We are sorry to hear that you felt the member benefits were not extended during your stay. Based on our internal review, our team had ensured that the applicable benefits for your membership level were provided, including a two-level room upgrade and member amenities set up in the room. However, we sincerely apologize if any part of the experience did not meet your expectations. To help us improve and to avoid any misunderstanding, may we kindly ask what specific compliment or benefit you felt was missing during your stay? Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for a better experience. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Haritama H. Business - Confirmed reviews ALL

First of all i would like to say thank you to Mercure City Centre for great Hospitality during my stay at Bandung, especially Mr Anung at Restaurant who provide excellent service. Restaurant also do the great job by provide various menu for breakfast with with excellent taste.

Dear Mr. Haritama H., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL – Accor Live Limitless Platinum member. We are truly delighted to know that you had an enjoyable stay with us during your business trip. It is especially heartening to hear your kind words about our hospitality and the excellent service provided by our team, Mr. Anung at the restaurant. We will be sure to share your appreciation with him and the entire team—they will be very encouraged. We are also glad that you enjoyed the variety and taste of our breakfast offerings. Your constructive comments regarding the check-in and check-out experience have also been noted. We will review this with the team to ensure smoother service during your next stay. Thank you once again for your trust and recommendation. We look forward to welcoming you back soon and making your next visit even more comfortable and memorable. Warm regards, Nathaniel Kalalo General Manager

For mr. Satria, he's good

TripAdvisor rating 5.0/5

Roam59823005407 TripAdvisor review

I recently stayed at Mercure Bandung, and it was an excellent experience from start to finish. The hotel offers a perfect blend of comfort, modern design, and warm hospitality. The staff were incredibly friendly and always ready to assist with a smile, making me feel welcomed throughout my stay.

Dear Roam59823005407, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here, especially the hotel condition and staff service from Satria. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Donald P. Business - Confirmed reviews ALL

It was always wonderful to stay at Mercure Bandung city center, staff are friendly and helpful. Shout out to the great service of the restaurant at the pool staff, very informative and helpful to accommodate my needs. My only downside was the food at breakfast was quite the same but no complaint about the taste.

Dear Mr. Donald P., Thank you very much for taking the time to share your feedback and for giving us a great score. We are delighted to know that you had a wonderful stay and that our friendly and helpful team, especially the pool restaurant staff, contributed positively to your experience. Your kind words will certainly be shared with them as motivation to continue delivering excellent service. We also appreciate your constructive feedback regarding the breakfast variety. Please rest assured that we are reviewing this with our culinary team to enhance our offerings and provide a more varied selection for your future visits. It was a pleasure having you stay with us, and we look forward to welcoming you back soon for another pleasant experience. Warm regards, Nathaniel Kalalo General Manager

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Other web-users rate our hotel

  • 320 reviews 6.7/10 Location
  • 834 reviews 8.3/10 Room
  • 819 reviews 9.1/10 Service
  • 21 reviews 7.2/10 WiFi
  • 485 reviews 8.7/10 Cleanliness
  • 248 reviews 9/10 Breakfast
  • 204 reviews 8.7/10 Vibe
  • 105 reviews 8.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.