Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 851 reviews

Mercure Bandung City Centre - Image 1
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Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  851 reviews

Customer review rating 4.5/5

Ivan A. Families - Confirmed reviews ALL

Parking issue

Dear Mr. Ivan A., Thank you for your review and for sharing your feedback. We are pleased to know that your overall stay was a positive experience. However, we sincerely apologize for the inconvenience you encountered regarding the parking area at the time. Your feedback is very valuable to us and will be taken into our attention for future improvements to enhance our guests’ comfort. We look forward to welcoming you and your family again for an even better stay at Mercure Bandung City Centre. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.5/5

Nor A. M. A. Families - Confirmed reviews ALL

Comfortable stay

Dear Mr. Nor A. M. A., Thank you for your kind review and for sharing your experience. We are delighted to know that you had a comfortable stay with us and that your overall experience met your expectations. It is always a pleasure to serve guests traveling with family. We truly appreciate your support and look forward to welcoming you again to Mercure Bandung City Centre in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 3.5/5

Taufan M. Families - Confirmed reviews ALL

one of the downside was VERY DIFFICULT TO CONTACT THE HOTEL BY PHONE. no matter how many times, i tried it never connect to the hotel by fix line, imagine if you have emergency situation and can't call the hotel. quiet frustating for me. and the only way at the time only via chat message via WA.

Customer review rating 5.0/5

Harianto S. Families - Confirmed reviews ALL

Best location hotel in Bandung

Customer review rating 3.5/5

Kenneth P. Families - Confirmed reviews ALL

The staff were attentive and friendly attitude. The lifts took very long since there were only 2 and 15 floors in between , I dread to think when its peak season. Rooms were clean and comfortable with new furnishings. There was no desk and chair to do work on though. Not recommended to park/bring your car. The car park is limited. The table and chair is not fit for work. Overall still satisfied of the hotel since we are out most of the day. Convenient to get around Bandung.

Dear Mr. Kenneth P., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your kind words regarding our friendly and attentive staff, as well as your positive comments about our room cleanliness and location. At the same time, please accept our sincere apologies for the inconvenience you experienced, particularly regarding the lift waiting time, limited parking space, and room facilities that did not fully meet your expectations. Your feedback is very important to us and has been shared with the relevant teams for further improvement. Please be assured that we continuously strive to provide the best possible experience for all our guests, and your comments will help us enhance our services and facilities moving forward. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future. Best regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 344 reviews 7.3/10 Location
  • 972 reviews 8.7/10 Room
  • 1,042 reviews 9.3/10 Service
  • 22 reviews 7.3/10 WiFi
  • 592 reviews 9.1/10 Cleanliness
  • 525 reviews 9.4/10 Food
  • 291 reviews 9.1/10 Breakfast
  • 245 reviews 9.1/10 Vibe

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