Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 800 reviews

Best price
guarantee
Mercure Bandung City Centre - Image 1
Mercure Bandung City Centre - Image 2
Mercure Bandung City Centre - Image 3
Mercure Bandung City Centre - Image 4
Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  800 reviews

Customer review rating 2.5/5

Helena A. Business - Confirmed reviews ALL

We would like to share our concerns regarding our stay. We have stayed at several Accor hotels before, but unfortunately this experience has been quite disappointing. For room 622, the AC was not cold and the room felt very warm. For room 623, the bathroom drainage was not functioning properly, causing water to overflow outside the shower area. In addition, this morning the AC suddenly short-circuited and caused the electricity in the room to go out completely. After that, it could not be turned on again, making the room extremely hot while we were getting ready to check out for work purposes. Additionally, both rooms were very noisy and not soundproof at all. The traffic noise from outside was excessively loud and could be clearly heard inside the room. We often stay at hotels located near main roads, but this was far noisier than expected. We hope this feedback can be taken seriously and improved for future guests. Thank you.

Dear Ms. Helena, Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincerest apologies for the inconveniences you experienced during your stay, especially related to the air conditioning, bathroom drainage, and noise disturbance in the rooms. We truly regret that your experience did not meet your expectations as our valued guest and Accor member. Please be assured that our team immediately responded upon receiving the report regarding room 623 at around 08.06 AM and conducted an initial checking. Our engineering team also offered to proceed with the repair, however, we understood your decision to decline the repair at that moment as you needed to prepare for work and your check-out schedule. Nevertheless, we fully understand how uncomfortable the situation must have been, and we sincerely apologize for the inconvenience caused. Your feedback has been shared with our related departments for immediate follow-up and improvement, particularly regarding the AC maintenance, bathroom drainage system, and room soundproofing quality. We truly appreciate your feedback as it helps us improve our service and facilities for a better guest experience in the future. We hope to have another opportunity to welcome you back and provide you with a much more pleasant stay experience. Best Regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Bahtiar R. Business - Confirmed reviews ALL

I am pleased to stay in Mercure Bandung which is so comfy for bed and room. The staff so helpful and provide warm hospitality. Unfortunately I had bad experience when I parked my car parallel beside the 'vertical garden', my car had many dripped water from watering session in the morning. It leaves white stain in my car which need to be polished in car saloon. Should the gardener aware about the effect watering the garden in the morning when many cars still taking parking. The food for breakfast a bit boring, especially for the buffet.

Dear Mr. Bahtiar R., Thank you for sharing your experience during your recent stay with us. We are delighted to know that you enjoyed our spacious room, comfortable bed, excellent location, and the warm hospitality from our team. However, please accept our sincere apologies regarding the inconvenience caused by the water drips from the vertical garden area affecting your vehicle. We truly understand your concern, especially regarding the stains left on your car. Your feedback has been shared with our Engineering and Gardening team for immediate evaluation and improvement, particularly regarding the watering schedule and parking area awareness to prevent similar situations in the future. We also appreciate your feedback regarding the breakfast variety. Your comments have been forwarded to our culinary team as part of our continuous effort to improve the dining experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for an even better stay experience in the future. Best Regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Hendra N. Families - Confirmed reviews ALL

Air conditoner not to good, the room quite hot

Dear Mr. Hendra N., Thank you for taking the time to share your experience at Mercure Bandung City Centre. We appreciate your feedback regarding the air conditioner condition in the room. Please rest assured that your comment has been shared with our Engineering team for further inspection and improvement to ensure a more comfortable stay experience. On the other hand, we are pleased to know that you enjoyed our hotel location. Our team will continue striving to provide the best service and hospitality for all our guests. We look forward to welcoming you again soon. Best Regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Samuel D. Families - Confirmed reviews ALL

Well located place, great breakfast food

Dear Mr. Samuel D., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you enjoyed our strategic location and the breakfast selection provided during your stay. Your positive comments are truly appreciated and will be shared with our team as motivation to continue delivering excellent service and memorable experiences for our guests. We look forward to welcoming you and your family back to Mercure Bandung City Centre in the near future. Warm regards, Nathaniel Kalalo General Manager

Customer review rating 4.0/5

Windy F. Families - Confirmed reviews ALL

Good place to stay with your family, near to restaurant and coffee shop, nice view from swimming pool

Dear Ms. Windy F., Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to know that you and your family had a pleasant experience, enjoyed our strategic location near restaurants and coffee shops, and appreciated the beautiful view from our swimming pool. Your kind comments truly motivate our team to continue providing memorable experiences and excellent hospitality to all our guests. We sincerely look forward to welcoming you and your family back to Mercure Bandung City Centre in the near future. Warm regards, Nathaniel Kalalo General Manager

Other web-users rate our hotel

  • 342 reviews 7.2/10 Location
  • 975 reviews 8.6/10 Room
  • 1,082 reviews 9.2/10 Service
  • 19 reviews 6.8/10 WiFi
  • 583 reviews 9.1/10 Cleanliness
  • 556 reviews 9.4/10 Food
  • 301 reviews 9.4/10 Breakfast
  • 241 reviews 9/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Bandung