Mercure Bandung City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 998 reviews

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Mercure Bandung City Centre - Image 1
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Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung, 40261 BANDUNG, Indonesia

Description

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary Mini Bar at Privilege Room & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Our accommodation(s)

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Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8, Cikawao, Lengkong, Bandung
40261 BANDUNG
Indonesia

GPS:-6.923887, 107.611619

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  998 reviews

TripAdvisor Rating  4.5/5  1,439 reviews

Certificate of excellence 2024

Great food

TripAdvisor rating 5.0/5

Ade Z TripAdvisor review

Stay 1 Minggu di Mercure hotel untuk keperluan bisnis. Awalnya ga terlalu berharap sama makanannya yang penting ada, turns out enak enak banget, ballroom luas dan megah dengan proyektor besar is another point. Will definitely come back and recommend this hotel. Shout out to Yogi and Rika that very helpful during our stay there. Big thanks Mercure hotel. Very good job.

Location good... staff terrible

Customer review rating 1.0/5

Lars Families - Confirmed reviews ALL

They did recognize the all plus, Suddenly they did after complaining...but forgot to inform all the other staff, so everytime we had to wait 30min while we wanted to pay... Parking is horrible

Dear Lars F., Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathaniel Kalalo General Manager

Always Upgrading Their Service & Facilities

TripAdvisor rating 5.0/5

SunPer TripAdvisor review

Hotel location is the very strategic, well maintain and they keep on upgrading their facilities. The hotel's staff are really friendly. Super helpful and making sure my stay enjoyable. You may enjoy the local food near the hotel or try hotel's menu also great and affordable. Thank you to hotel team.

Dear SunPer, Thank you for giving us a perfect score. We appreciate your wonderful comments and delighted to hear that you enjoyed your time here, especially the staff service and the hotel condition. We will keep providing our best service and product to ensure our guest experience their best moment here. We look forward to your next visit. Feel welcome. Best regards, Nathaniel Kalalo General Manager

Good overall experience....

Customer review rating 4.0/5

Albert Families - Confirmed reviews ALL

Nice clean room, excellent staff, in general all good, except of rather small swimming pool.

Dear Audie B., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathaniel Kalalo General Manager

Good stay in Bandung

Customer review rating 4.5/5

Dede C. Business - Confirmed reviews ALL

The service is very friendly, and the room has a very nice interior.

Dear Mr. Dede C., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathaniel Kalalo General Manager

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Other web-users rate our hotel

  • 330 reviews 6.9/10 Location
  • 806 reviews 8/10 Room
  • 750 reviews 9.1/10 Service
  • 21 reviews 7.1/10 WiFi
  • 456 reviews 8.3/10 Cleanliness
  • 257 reviews 8.4/10 Breakfast
  • 187 reviews 8.2/10 Vibe
  • 90 reviews 8.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.