Dear Mr. Diar U., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay, particularly regarding the air conditioning issue and the noise that disturbed your rest. We understand how frustrating this must have been, especially during the night, and we truly regret that we were unable to provide you with the comfortable and restful stay you expected. Please accept our sincere apologies for this unpleasant experience. Your feedback is greatly appreciated and will be taken into consideration as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Lawrence L., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the inconvenience and disappointment you experienced during your stay. While we are glad that our team offered you a complimentary room upgrade, we regret that the room provided did not meet your expectations in terms of comfort, rest, and privacy, and that you ultimately had to request a room change. We also sincerely apologize for the concerns you encountered regarding the hygiene level of the hotel. This is certainly not the experience we aim to provide to our guests, and we truly appreciate you bringing these matters to our attention. Your feedback is valuable to us and will be shared with the relevant teams for further review and improvement. We hope to have the opportunity to restore your confidence in us and provide you with a much more comfortable and pleasant stay in the future. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Karso, Thank you for taking the time to share your feedback and for rating your overall experience with us. We appreciate your suggestion regarding the Smart TV and YouTube facility. Your feedback is well noted, and we will share it with the relevant team for further consideration as part of our ongoing efforts to improve our facilities and enhance the guest experience. We are pleased to know that you found your overall experience good, and we truly value your input. We hope to have the opportunity to welcome you back to Mercure Bandung City Centre for an even better stay. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Alicia, Thank you for sharing your feedback following your recent stay at Mercure Bandung City Centre. We sincerely apologize for the inconvenience regarding the waiting time for the lift and the cleanliness of our fitness center. Please rest assured that your feedback has been noted and will be shared with the relevant teams for our improvement. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Abdul R., Thank you very much for your excellent rating and for choosing Mercure Bandung City Centre for your stay. We are delighted to know that you enjoyed our strategic location and had a comfortable stay with us. Your perfect score of 100 is truly appreciated and means a lot to our entire team. As a valued ALL Accor Silver member, we are grateful for your continued trust and support. We look forward to welcoming you back to Mercure Bandung City Centre for another pleasant and comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Jerry, Thank you for sharing your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the air conditioning issue in your room. We understand how uncomfortable it can be when the air conditioning switches off unexpectedly, especially during your stay. Your feedback has been shared with our Engineering team for further checking and follow-up to ensure the issue is properly addressed and does not happen again. We truly appreciate your feedback as it helps us improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Best regards, Nathaniel Kalalo General Manager

Dear Mr. Joshua, Thank you for returning to Mercure Bandung City Centre for your third stay and for sharing your valuable feedback. We are delighted to hear that you had another enjoyable stay, especially with the warm service from Nailul and Arif, as well as your positive experience with our In-Room Dining. We will certainly share your kind appreciation with them. Regarding your room preference, the request was recorded in our system, room preferences are subject to availability and operational conditions at the time. We also appreciate your suggestion regarding alternatives when a room upgrade is unavailable. This is a valuable input for us to provide better options based on available rooms. Thank you once again for your understanding. We look forward to welcoming you back soon. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Mohamad N. Y., Thank you for taking the time to share your feedback following your recent stay at Mercure Bandung City Centre. We are delighted to know that you enjoyed our convenient location and found it to be close to nearby restaurants, making your business trip more comfortable. It is always our goal to provide our guests with both comfort and easy access to the city's attractions and dining options. We truly appreciate your positive rating and your kind comments. We look forward to welcoming you back on your next visit to Bandung and providing you with another enjoyable stay. Sincerely, Nathaniel Kalalo General Manager

Dear Mr. Budi s., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Bandung City Centre. We are truly delighted to know that you found our hotel to be a warm and comfortable place to stay during your business trip. It is especially rewarding to hear that our friendly team, comfortable rooms, enjoyable breakfast, and convenient location made such a positive impression and encouraged you to consider us your second home in Bandung. Your kind words are a great source of motivation for our entire team, and we sincerely appreciate your trust in choosing us. We look forward to welcoming you back on your next business trip and providing you with another memorable and comfortable stay. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Y. Yang S., Thank you for taking the time to share your wonderful review following your stay at Mercure Bandung City Centre. We are delighted to know that you had a comfortable stay and enjoyed our convenient location. It is especially rewarding to hear that our team's service and attitude made a positive impression on your family. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering exceptional hospitality. We look forward to welcoming you and your family back for another memorable stay in the near future. Sincerely, Nathaniel Kalalo General Manager

Dear Mr. Yuwandi B., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bandung City Centre. Please accept our sincere apologies that your experience did not meet your expectations. We regret the inconvenience you encountered and understand how important a comfortable and restful stay is for our guests. Your feedback is valuable to us and has been shared with the relevant teams for review and improvement. We truly appreciate you bringing these matters to our attention, as they help us enhance the quality of our facilities and services. We hope you will give us another opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Sincerely, Nathaniel Kalalo General Manager

Dear Mr. Alfred C., Thank you for taking the time to share your wonderful feedback following your stay at Mercure Bandung City Centre. We are delighted to know that you had a pleasant stay and that our services met your expectations. It is also rewarding to hear that you were satisfied with our facilities and found our location convenient for exploring the nearby shops and eateries. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Mercure Bandung City Centre on your next visit to Bandung. Sincerely, Nathaniel Kalalo General Manager

Dear Mr. Philip S., Thank you for taking the time to share your wonderful feedback and for giving Mercure Bandung City Centre a 90/100 rating. We are delighted to know that you had a pleasant stay and that you enjoyed our rooftop bar as well as the quality of our food. It is truly rewarding to hear that our hotel served as a great base for your visit to Bandung. Your kind words are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering memorable experiences to all our guests. We look forward to welcoming you and your partner back to Mercure Bandung City Centre on your next visit to Bandung. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Angga K., Thank you for taking the time to share your thoughtful feedback and for rating your stay with us 90/100. We are delighted to know that you had a pleasant stay and enjoyed our central location, satisfying breakfast, facilities, and the cleanliness of our hotel. Your kind comments are truly appreciated and serve as great motivation for our team. We also sincerely appreciate your honest feedback regarding the parking situation during busy events. We understand how limited parking availability can affect our guests' experience, and we apologize for any inconvenience this caused. Thank you as well for recognizing the exceptional service provided by our senior parking attendant. We will be sure to share your appreciation with him. At the same time, we will use your comments as an opportunity to further coach and develop our team members to ensure a consistently helpful and professional service, even during peak periods. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Bandung City Centre and providing you with an even better experience. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. David B., Thank you for taking the time to share your feedback following your stay at Mercure Bandung City Centre. It's also wonderful to hear that you enjoyed our rooftop pool and bar, which are indeed among the highlights of our hotel. At the same time, we sincerely appreciate your constructive comments regarding the pedestrian access to the hotel. We regret that the current layout did not provide the level of comfort and accessibility you expected, particularly for guests with limited mobility. Your feedback is valuable and has been shared with the relevant team as we continue to evaluate ways to improve the overall guest experience. Thank you once again for your thoughtful review. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Indra K., Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Bandung City Centre. We are delighted to know that you enjoyed our swimming pool, the quality of our food, and the warm hospitality provided by most of our team members. Your kind compliments are truly appreciated and will be shared with the team. At the same time, we sincerely apologize that your arrival experience was not as seamless as it should have been. A warm welcome is an essential part of the guest journey, and we regret that we did not make the positive first impression we always strive to deliver. Your feedback has been shared with the relevant team for further attention and improvement. We are committed to ensuring that every guest receives the warm and personalized welcome that reflects our hospitality standards. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience from the moment you arrive. Warm regards, Nathaniel Kalalo General Manager

Dear Mr. Ferdy H., Thank you for taking the time to share your wonderful feedback and for giving Mercure Bandung City Centre a perfect rating. We are delighted to know that you and your family had a very comfortable stay with us. It is truly rewarding to hear that you had a great experience, and your kind words serve as a great motivation for our team to continue delivering the best hospitality to every guest. Thank you once again for choosing Mercure Bandung City Centre. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Erni M. R. P. S. Thank you for taking the time to share your wonderful feedback following your recent business stay at Mercure Bandung City Centre. We are delighted to know that you had a comfortable stay and appreciated our convenient location. It is especially rewarding to hear your kind words about the hospitality of our breakfast team. Your compliments will certainly be shared with them, as they will be encouraged to know that their efforts contributed to making your experience an enjoyable one. We truly appreciate your positive comments regarding our service, and we look forward to welcoming you back for another pleasant stay whenever your travels bring you to Bandung. Warm regards, Nathaniel Kalalo General Manager

Dear Ms. Natalia N., Thank you for taking the time to share your thoughtful feedback following your recent stay with us. We are truly delighted to know that you and your family had a comfortable and enjoyable experience. It is wonderful to hear that you appreciated the smooth check-in process, your complimentary upgrade to our Executive Suite, and the comfort of your room. We are especially pleased that your son enjoyed the bathtub and that our swimming pool added to your family's relaxing stay. We are also grateful for your kind compliments regarding our breakfast selection, particularly the chicken porridge. Your encouraging words about our hospitality and service are truly appreciated and will be shared with our team, as they serve as great motivation to continue delivering memorable experiences to every guest. Thank you once again for choosing Mercure Bandung City Centre. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Nathaniel Kalalo General Manager