박주원 고객님, 저희 이비스 스타일 앰버서더 호텔 용산을 방문해 주시고 귀한 시간 내시어 만족도 조사에 참여해주심에 감사의 인사를 드립니다. 최근 저희 이비스 스타일에서 지내시는 동안 전반적으로 만족스러운 서비스를 선사 할 수 있어서 저를 포함한 모든 직원들은 기쁘게 생각하고 있습니다. 앞으로도 저희 호텔을 성원해 주시리라 믿으며 가까운 미래에 다시 한번 찾아 주시면 보다 나은 서비스로 만나 뵙겠습니다. 감사합니다. Katarina Kim Front Desk Manager ibis Styles Ambassador Seoul Yongsan

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Dear Mr. /Ms. Jose l., Warm greetings from ibis Styles Ambassador Seoul Yongsan. Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback through our guest satisfaction survey. We are truly delighted to know that you had an enjoyable stay and were satisfied with your overall experience at our hotel. It is always a great pleasure for me and our entire team to know that we were able to make your stay a pleasant one. We sincerely appreciate your continued support and look forward to welcoming you back to ibis Styles Ambassador Seoul Yongsan in the near future. We will continue to do our utmost to provide you with an even more enjoyable and memorable experience on your next visit. Thank you once again for your kind feedback. Warm regards, Katarina Kim Front Desk Manager

Dear Sim C. T., Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing you experience with us. I am very happy to know that you enjoyed your stay and found the room comfortable and clean. Thank you as well for your kind words about my assistance at reception — it was truly a pleasure to welcome you and help make your stay a pleasant one. We also appreciate your comment regarding the bathroom curtain and understand that this room feature may not be ideal for every guest. It was a pleasure having you with us, and I hope to welcome you again on your next visit to Seoul. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Yin Y. C., Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are delighted to hear that you enjoyed the spacious and clean room, as well as the smooth check-in and check-out experience. We hope to have the pleasure of welcoming you again for another comfortable stay. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Mazhar R., hank you for staying at ibis Styles Ambassador Seoul Yongsan and for sharing your feedback. We are pleased to hear that you found your stay comfortable. We understand that our non-smoking policy may not suit every guest; however, all indoor areas of the hotel are non-smoking to ensure a comfortable environment for all guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you again. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Cher Monsieur Gianguido B., Nous vous remercions d’avoir choisi l’ibis Styles Ambassador Seoul Yongsan lors de votre séjour à Séoul et d’avoir pris le temps de partager votre agréable expérience. Nous sommes ravis d’apprendre que vous avez apprécié notre emplacement pratique, la propreté de nos installations, la variété de notre buffet petit-déjeuner ainsi que l’accueil chaleureux de notre équipe. C’est toujours un plaisir pour nous de contribuer à rendre le séjour de nos clients confortable et agréable. Nous vous remercions sincèrement pour vos gentils commentaires et espérons avoir le plaisir de vous accueillir à nouveau à Séoul pour une nouvelle expérience mémorable. Sincèrement, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Wee M. L., Thank you for choosing ibis Styles Ambassador Seoul Yongsan and for sharing your detailed feedback with us. We also sincerely appreciate your continued loyalty as an ALL Platinum member. We are pleased to know that you appreciated our convenient location and the cleanliness of your room. However, we are particularly sorry to hear about the exposed cable at the desk. We fully understand your concern regarding the safety of this issue, and we sincerely apologize that you encountered it during your stay. Your feedback has been shared with our relevant team for prompt attention. We also appreciate your comments regarding the breakfast selection and fresh fruit, as well as your suggestions regarding the bathroom facilities. Your feedback is valuable to us as we continue to look at ways to improve our guests' experience. Thank you again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back for a more comfortable stay. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Jonathan W., Thank you for taking the time to share your detailed feedback following your stay at ibis Styles Ambassador Seoul Yongsan. We are pleased to hear that you enjoyed the comfort of your room and the view. However, we sincerely apologize that the cleanliness did not meet your expectations, particularly regarding the hair you found. Regarding the soft toys and other items displayed throughout the hotel, these are sold exclusively through La Maison Deli during its opening hours, from 8:30 AM to 9:00 PM. As the Front Office is unable to process these sales, we understand that this information may not have been clear when you made your request. We are sorry that the interaction left you with a negative impression, and we regret the frustration this caused. Thank you again for sharing your feedback. We hope to have the opportunity to provide you with a more pleasant experience in the future. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Dwi N., Thank you for sharing your experience following your stay at ibis Styles Ambassador Seoul Yongsan. We are delighted to know that you appreciated the professionalism, responsiveness, and support provided by our team throughout your stay. It is truly rewarding to hear that the communication and coordination contributed to a smooth and enjoyable experience. We are also pleased that you had the opportunity to connect with valuable business partners and that your time with us was both productive and memorable. Thank you once again for your kind words. We look forward to welcoming you back and supporting you again in the future. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Maria L. A. P., Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for the time you took sharing your experience with us. We are delighted to know that you enjoyed our convenient location, the warm service from our team, and especially our pastries. We also sincerely apologize for the housekeeping oversights regarding the hand towels and body wash. Your comments have been shared with our Housekeeping team to help us improve our room inspection process. Thank you once again for your valuable feedback. We look forward to welcoming you back for an even better stay. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Marc P. Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are truly delighted to know that you enjoyed every aspect of your stay, from the comfort of your room and bed to the bathroom, shower, and the beautiful view. Your kind words are incredibly rewarding for our entire team. We also sincerely appreciate your feedback regarding our sustainability efforts. We apologize that your request to reuse your towels was not followed by our housekeeping team. We understand how important even small actions can be in supporting more sustainable travel, and we will share your comments with the relevant team to help reinforce our procedures and improve our service. Thank you once again for your thoughtful feedback. We look forward to welcoming you back to ibis Styles Ambassador Seoul Yongsan on your next visit to Seoul. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Shakeel A., Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are delighted to know that you enjoyed our convenient location and that our team made a positive impression on you. Your kind words are truly appreciated. While we are pleased that you had a nice stay overall, we also recognize that there is room for us to improve. Your feedback encourages us to continue enhancing our services and facilities to provide an even better experience for our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back to ibis Styles Ambassador Seoul Yongsan on your next visit to Seoul. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan

Dear Andi W., Thank you for choosing ibis Styles Ambassador Seoul Yongsan during your stay in Seoul and for sharing your experience with us. We are delighted to hear that you had a pleasant and comfortable stay in our hotel. We are also happy that our convenient location, near the subway station, made your stay in Seoul even more comfortable. We look forward to welcome you for your next trip in Seoul. Sincerely, Camille Guest Relation Officer ibis Styles Ambassador Seoul Yongsan