Dear X. Y., Thank you very much for taking the time to share your thoughtful feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are delighted to know that you and your family had a pleasant and comfortable stay with us. It is especially heartwarming to hear that you appreciated the complimentary room upgrade arranged by our team. We are pleased that this gesture contributed positively to your overall experience. At the same time, we acknowledge your concerns regarding room cleanliness and hygiene. Maintaining a clean, comfortable, and welcoming environment is one of our key priorities, and we recognise that greater attention to detail is essential. Please be assured that your feedback will be shared with our Housekeeping Management team to reinforce our cleaning and room inspection standards. We are also pleased that you found our location convenient, particularly with access to nearby MRT stations. We understand your observations regarding the limited dining options within the immediate vicinity. While our hotel is situated away from Singapore's main dining and entertainment districts, guests may also enjoy meals at our in-house restaurant on Level 4. Your balanced and constructive feedback is sincerely appreciated, as it helps us recognise what we are doing well while identifying opportunities to further enhance our guest experience. Thank you once again for choosing to stay with us and for your kind appreciation of our hospitality. We sincerely look forward to welcoming you back for another enjoyable, comfortable, and memorable stay in the near future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Kannan, Thank you for taking the time to share your valuable feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We regret to learn that certain aspects of our guestroom design and facilities did not meet your expectations, particularly regarding the absence of a bathroom lock, insufficient lighting, and the availability of ironing facilities. As an economy hotel, our guestrooms are designed with a modern, compact, and functional layout. Nevertheless, we fully understand that bathroom privacy is important to our guests, and we acknowledge your concerns regarding the absence of a lock. Your comments will be shared with our Management team for consideration as part of future facility improvements. We also appreciate your observations regarding the dim lighting in the guestroom and bathroom. We recognise that adequate lighting is essential for comfort and convenience, and your feedback will be highlighted to our Engineering and Management teams for further review. Regarding the ironing facilities, we understand that having convenient access to an iron is important, particularly for guests travelling for business or extended stays. We appreciate your suggestion and will take it into consideration when reviewing our guest amenities. While we strive to provide comfortable and practical accommodation, we recognise that certain aspects of your experience fell short of your expectations. Thank you once again for your honest and constructive feedback. Your comments are valuable in helping us identify opportunities to enhance our facilities and overall guest experience. We sincerely hope to have another opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Manpreet S., Thank you very much for sharing your wonderful feedback and for awarding us a perfect 100/100 rating following your recent stay at ibis Styles Singapore on MacPherson. We are truly delighted to know that you had a very good experience and especially appreciated the friendliness and hospitality of our team. Your kind compliments mean a great deal to us and serve as wonderful encouragement for our colleagues to continue delivering warm, attentive, and professional service to all our valued guests. It is always rewarding to know that our team's efforts have contributed to a pleasant and memorable stay. Thank you once again for choosing to stay with us and for your outstanding rating. We sincerely look forward to welcoming you back for another wonderful and enjoyable experience in the near future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are pleased to know that you enjoyed the food served at our restaurant. Your kind compliments will certainly be shared with our Food & Beverage and Culinary teams. However, we are disheartened to learn that certain aspects of your stay did not meet your expectations, particularly regarding the cleanliness of your bedsheets and the noise disturbance from neighbouring rooms. We fully understand that clean and fresh bedding is essential to ensuring a comfortable and restful stay. Your comments regarding the condition of the bedsheets are concerning and will be brought to the attention of our Housekeeping Management team to reinforce our linen inspection and cleanliness standards. We also acknowledge your concerns regarding soundproofing. We understand how noise from surrounding guestrooms can affect the quality of rest, and your feedback will be shared with our Management team for further review. For any concerns during your stay, guests are always welcome to dial "0" from their room telephone or approach our Front Office team at the lobby counter for assistance. We genuinely regret that these shortcomings affected your overall experience, despite your positive dining experience. Thank you once again for your constructive feedback. We sincerely hope to have another opportunity to welcome you back and provide you with a cleaner, quieter, and more comfortable stay in the future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Alan, Thank you very much for taking the time to share your thoughtful and encouraging feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are truly delighted to know that you had a pleasant and comfortable experience during your one-night stopover and that our hotel facilities, amenities, and team members met your expectations. We also appreciate your understanding regarding our location. While we recognise that our hotel may be situated some distance from certain attractions and destinations, we are pleased that you found the available transportation options convenient for your travel needs. It is especially heartwarming to hear that your experience has encouraged you to consider ibis Styles hotels for your future travels. Your confidence in our brand means a great deal to us and serves as wonderful motivation for our team to continue delivering warm hospitality and quality service. Although your visit was brief, we are grateful to have been part of your travel journey and are delighted that you departed with a positive impression of our hotel. Thank you once again for choosing to stay with us and for your kind recommendation. We sincerely look forward to welcoming you back to ibis Styles Singapore on MacPherson, hopefully for a longer stay, so that you may enjoy more of what Singapore has to offer. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Vivienne, Thank you very much for sharing your wonderful feedback and for awarding us a perfect 10/10 rating following your recent stay at ibis Styles Singapore on MacPherson. We are absolutely delighted to know that you loved your room and, most importantly, appreciated the warm welcome and attentive service provided by our team upon your arrival at 3:00 AM. We understand that arriving at a hotel in the early hours can be tiring, and we are especially pleased that our colleagues made you feel welcomed, comfortable, and well cared for despite the late hour. Your lovely compliment that our staff were fabulous truly means a great deal to us. We will certainly share your kind words with our Front Office team, as such recognition is wonderful encouragement for our colleagues who work tirelessly around the clock to ensure our guests enjoy a seamless and pleasant experience. Thank you once again for choosing to stay with us and for your outstanding rating. We sincerely look forward to welcoming you back for another comfortable and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear J. C., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are genuinely concerned and disheartened to learn that your experience did not meet your expectations, particularly regarding the cleanliness of the bedsheets, soundproofing, and overall room condition. Please be assured that cleanliness, hygiene, and guest comfort are among our highest priorities. We fully understand how unpleasant it must have been to encounter bedsheets that did not meet acceptable cleanliness standards. Your concerns will be highlighted to our Housekeeping Management team to reinforce thorough room inspections, linen quality checks, and adherence to our established cleanliness standards. We also acknowledge your comments regarding the soundproofing and overall condition of the guestroom. We understand that a peaceful and comfortable environment is essential for a restful stay, and we regret that these aspects fell short of your expectations. Your observations will be shared with our Management and Engineering teams for further review and attention. While we may not always be able to eliminate all external or neighbouring room noise, we remain committed to identifying opportunities to improve our guests' comfort and overall experience. We sincerely value your honest feedback, as it allows us to recognise areas requiring greater attention and improvement. Your experience is certainly not the impression we wish to leave with our valued guests. Thank you once again for bringing these matters to our attention. We hope you will consider giving us another opportunity to welcome you back and provide you with a cleaner, more comfortable, and enjoyable stay in the future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Ronald, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are truly delighted to know that you were satisfied with your stay and appreciated the comfort of our guestrooms and the quality of service provided by our team. Your kind compliments mean a great deal to us and serve as wonderful encouragement for our colleagues to continue delivering warm hospitality, attentive service, and a pleasant experience to all our valued guests. It is always rewarding to know that our efforts have contributed to a comfortable and enjoyable stay. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another pleasant and memorable experience in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Trevor, Thank you for taking the time to share your detailed feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are pleased to know that you appreciated the friendliness of our team, the comfort of our beds, and the efficiency of the air-conditioning. Your kind recognition of our colleagues is truly appreciated and will be shared with the team. However, we are deeply concerned and disheartened to learn that certain aspects of your stay did not meet your expectations, particularly regarding room cleanliness, bathroom hygiene, and the functionality of the in-room facilities. We fully understand your disappointment upon discovering rubbish along the bathroom wall and an inadequately cleaned toilet seat. Cleanliness and hygiene are fundamental standards that should never be compromised, and your observations will be brought to the attention of our Housekeeping Management team for further review and necessary improvement. We also acknowledge your comments regarding the compact room size and the small print on our bathroom amenity labels. Your feedback is valuable, particularly in highlighting the importance of ensuring that essential product information is clear and easily accessible to all guests. Regarding the coffee machine, we regret that you encountered difficulties using the equipment provided. Your comments will be shared with our Engineering and Housekeeping teams to ensure that the relevant in-room facilities are checked for proper functionality. For any assistance with room facilities or housekeeping concerns during a stay, guests may dial "0" from their room telephone or approach our Front Office team at the lobby counter, and our colleagues will be happy to assist. We genuinely regret that these shortcomings affected your overall experience, despite the positive aspects you highlighted. Thank you once again for your constructive feedback and for recognising the friendliness of our team. We sincerely hope to have another opportunity to welcome you back and provide you with a cleaner, more comfortable, and enjoyable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Mansi, Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are delighted to know that you enjoyed a comfortable and pleasant stay with us. Your positive feedback is truly appreciated and serves as encouragement to our team. We also acknowledge your comments regarding the room size. As an economy hotel, our guestrooms are designed with compact and functional layouts, which are generally in line with accommodation standards in Singapore. Nevertheless, we understand that a more spacious room would have further enhanced your comfort during your stay. We sincerely appreciate your understanding and are pleased that, despite the room size, you had an enjoyable experience with us. Thank you once again for choosing to stay at ibis Styles Singapore on MacPherson. We look forward to welcoming you back for another comfortable and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Jhuana, Thank you for taking the time to share your detailed feedback regarding your recent five-night stay at ibis Styles Singapore on MacPherson. We are pleased to know that you found your room clean and comfortable and appreciated our morning shuttle service. We are also delighted to hear your positive comments regarding the friendliness and approachability of our Front Office colleagues and the service provided by our Food & Beverage team. We have also taken note of your suggestion regarding our breakfast offerings. Your feedback will be shared with our Food & Beverage Management team for further review and consideration. However, we are disheartened to learn of your dissatisfaction with our housekeeping services, particularly regarding the replacement of bedsheets, fresh towels, and replenishment of essential room amenities during your five-night stay. Upon reviewing the housekeeping records, our team noted that the Do Not Disturb (DND) indicator, activated by the red button inside the guestroom, was displayed throughout the scheduled housekeeping periods during your stay. We would like to respectfully clarify that, in accordance with our hotel's privacy and security procedures, our Housekeeping team is not permitted to enter a guestroom while the Do Not Disturb indicator is activated. This policy is strictly observed to respect our guests' privacy, comfort, and personal space. As a result, our Housekeeping colleagues were unable to carry out the scheduled room servicing, including linen replacement, towel replenishment, and the restocking of amenities. We fully understand that having fresh towels, clean linens, and essential amenities readily available is important, particularly during an extended stay. We also recognise that clearer communication regarding the DND indicator and its impact on housekeeping services could help prevent such misunderstandings. For future reference, guests who wish to receive housekeeping services are kindly encouraged to deactivate the DND indicator when leaving their rooms. Alternatively, guests may dial "0" or approach our Front Office team at the lobby to request housekeeping assistance or additional amenities. We genuinely regret that this aspect of your stay left you with a disappointing impression. Your feedback is valuable and will help us reinforce clear communication regarding our housekeeping procedures. Thank you once again for choosing to stay with us and for recognising the positive efforts of our team. We sincerely look forward to welcoming you back for a more seamless, comfortable, and enjoyable experience in the future. Warm regards, Ragini Devi (Ms) General Manager ibis Styles Singapore on MacPherson

Dear Priyanath, Thank you for taking the time to share your valuable feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are pleased to know that your overall stay was satisfactory and that you appreciated the cleanliness of our hotel, the quality of food served at our restaurant, and the friendliness, helpfulness, and efficiency of our team. We are especially delighted to receive your wonderful compliments about Fifie. Your kind recognition of her dedication and excellent service is truly appreciated and will certainly be shared with her. It is always heartwarming to know that our colleagues have made a positive difference to our guests' experiences. At the same time, we acknowledge your disappointment regarding the hotel's appearance compared to the photographs displayed on Agoda. We understand that guests rely on these images when making their accommodation choices, and we recognise the importance of ensuring that expectations are accurately represented. Your comments will be shared with our Management team for further review. Regarding the room size, as an economy hotel, our guestrooms are designed with compact and functional layouts, which are generally in line with accommodation standards in Singapore. Nevertheless, we understand that sharing a room with two occupants may feel less spacious than anticipated, and we appreciate your feedback. We genuinely value your balanced comments, as they highlight both the positive aspects of your stay and the areas where we can continue to improve. Thank you once again for choosing to stay with us and for recognising the efforts of our team, particularly Fifie. We sincerely look forward to welcoming you back for another pleasant and comfortable stay in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Kreetha, Thank you very much for taking the time to share your valuable feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are delighted to know that you enjoyed a clean and comfortable stay with us. It is also pleasing to hear that you appreciated our morning shuttle service, which we provide for the convenience of our valued guests. We sincerely appreciate your constructive comments regarding our breakfast offerings. We understand that a satisfying breakfast experience is an important part of a pleasant hotel stay, and we recognise that there is always room for improvement in terms of food variety, quality, and overall dining experience. Please be assured that your feedback will be shared with our Food & Beverage Management and Culinary teams for further review and consideration as we continuously strive to enhance our breakfast selection and service standards. Your feedback is truly valuable to us, as it allows us to recognise what we are doing well while identifying areas where we can further improve. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another comfortable, pleasant, and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Muhamad Y., Thank you for taking the time to share your feedback regarding your recent visit to ibis Styles Singapore on MacPherson. We regret to learn that your experience did not fully meet your expectations, particularly regarding the limited space around the bed and the disturbance you encountered during your stay. As an economy hotel, our guestrooms are designed with compact and functional layouts. Nevertheless, we understand that having sufficient space to move comfortably around the bed is important, and we appreciate your feedback. Regarding the disturbance, we understand that your reservation was under our Day Use package, with the allocated room usage from 10:00 AM to 5:00 PM. We recognise that guests are entitled to enjoy their room comfortably and without unnecessary interruptions throughout their reserved period. We are particularly concerned about your comments regarding the manner in which our staff member knocked on your door. Regardless of the purpose of the visit, our colleagues are expected to approach guestrooms courteously, knock appropriately, and respect our guests' privacy. Please be assured that your feedback will be shared with our Front Office and Housekeeping Management teams to review the incident and reinforce proper guestroom access procedures and service etiquette. We genuinely regret the inconvenience caused and appreciate you bringing this matter to our attention. Thank you once again for your feedback. We hope to have another opportunity to provide you with a more comfortable and pleasant experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Tricia, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are truly delighted to know that you enjoyed a comfortable and convenient stay, and especially pleased that you appreciated the friendliness, helpfulness, and supportive attitude of our team. It is particularly heartwarming to hear that our colleagues were willing to listen and attend to your needs. We firmly believe that genuine hospitality begins with listening, understanding, and ensuring that every guest feels valued and cared for. Your kind recognition means a great deal to us and will certainly be shared with our entire team as encouragement to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another pleasant and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Woosung, Thank you for taking the time to share your feedback regarding your recent five-day stay at ibis Styles Singapore on MacPherson. We are pleased to know that you found our hotel reasonably priced. However, we regret to learn that your experience was affected by the absence of housekeeping service on one of the days during your stay. We would like to clarify that our hotel provides daily room servicing, with basic housekeeping services such as rubbish removal, towel replenishment, and general room tidying, while more comprehensive cleaning is carried out according to our scheduled housekeeping cycle. Nevertheless, we understand your disappointment, as guests should be able to expect their rooms to be attended to in accordance with our housekeeping standards. Your feedback will be shared with our Housekeeping Management team to review the matter and reinforce consistency in daily room servicing. For any additional housekeeping requests or assistance during your stay, our Front Office team is available by dialling "0" from your room telephone or approaching the reception counter in the lobby. We genuinely appreciate your feedback, as it helps us identify areas where improvements are needed to ensure a more comfortable and satisfying experience for our guests. Thank you once again for choosing to stay with us. We sincerely hope to welcome you back for a more pleasant and seamless experience in the future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Nandhini, Thank you very much for your wonderful review and for sharing your positive experience at ibis Styles Singapore on MacPherson. We are truly delighted to know that you had a great and enjoyable stay, particularly appreciating the beautiful view from your room, delicious food, and the comfort provided by our air-conditioning and hot water facilities. While our guestrooms are designed with compact and functional layouts, reflecting room dimensions commonly found in Singapore, we are pleased that the overall comfort and amenities contributed positively to your experience. Your kind compliments regarding our food are especially appreciated and will certainly be shared with our F&B and Culinary teams as encouragement to continue delivering enjoyable dining experiences for our valued guests. It is truly rewarding to hear that you described your stay as “great and awesome”, and we are grateful for your generous appreciation. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back to ibis Styles Singapore on MacPherson for another comfortable, pleasant, and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear Williams, Thank you very much for taking the time to share your positive feedback regarding your recent stay at ibis Styles Singapore on MacPherson. We are delighted to know that you appreciated our convenient location, friendly and attentive staff, and the variety of dining options available nearby. It is especially rewarding to hear that you were pleased with the service provided by our team. Your kind recognition means a great deal to us and will certainly be shared with our colleagues as encouragement to continue delivering warm and welcoming hospitality. We are also pleased that the nearby restaurants added convenience and enjoyment to your stay. Thank you once again for choosing to stay with us and for your generous support. We sincerely look forward to welcoming you back for another comfortable, pleasant, and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson

Dear J., Thank you very much for your wonderful review and for sharing your positive experience at ibis Styles Singapore on MacPherson. We are truly delighted to know that you were impressed with the professionalism, efficiency, and helpfulness of our Front Office team. It is especially rewarding to hear that our colleagues ensured a smooth and efficient check-in process and promptly assisted you with your invoice request during check-out. Your kind recognition means a great deal to our team and will certainly be shared with our Front Office colleagues as encouragement to continue delivering warm, attentive, and efficient service to all our valued guests. Thank you once again for choosing to stay with us and for appreciating the efforts of our team. We sincerely look forward to welcoming you back for another pleasant, comfortable, and memorable stay in the near future. Warmest Regards Ragini Devi (Ms) General Manager ibis Styles Singapore on Macpherson