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Novotel Itu Terras de São José Golf & Resorts Hotel 4 stars

Customer review rating 4.4/5 5,985 reviews

ALLSAFE approved hotel

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Novotel Itu Terras de São José Golf & Resorts
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+ 24 Services

Hotel extras

  • Pet friendly hotel! Bring your pet along.

  • Kids Space: here fun never ends.

  • Accessible for people with reduced mobility

  • We have the perfect space for your dream wedding!

  • Babysitting and elderly care services

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry Paying
  • Porter
Leisure and activities
  • Outdoor Heated Pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 21 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number
Condominio Terras De Sao Jose
13306440 itu
brazil

Tel: +551121181400

Fax: (+55)1121181401

Check-in from 15h00

Check out up to 12h00

  • RODOVIARIA DE ITU :  JARDIM NOVO ITU RODO CENTER

  • By plane

    AEROPORTO DE CONGONHAS At 95km / 59 miles

  • By plane

    AEROPORTO DE GUARULHOS At 114km / 70 miles

  • By plane

    AEROPORTO VIRACOPOS At 51km / 32 miles

  • By helicopter

    HELIPONTO TERRAS DE SÃO JOSÉ 2 At 0km / 0 miles

  • By car

    RODOVIA ARCHIMEDES LAMMOGLIA At 9km / 5 miles

  • By car

    RODOVIA CASTELO BRANCO At 19km / 1 miles

  • By car

    RODOVIA HERCULANO GODOY PASSOS At 11km / 6 miles

  • By car

    RODOVIA JOSE ERMIRIO DE MORAES At 23km / 14 miles

  • By car

    RODOVIA MARECHAL RONDON At 10km / 6 miles

  • By car

    RODOVIA WALDOMIRO DE CAMARGO At 15km / 9 miles

GPS :-23.298776, -47.299367

Our accommodation(s)

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Our restaurants and bars

RARO RESTAURANTE

Type of cuisine: International

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

GOURMET BAR

The Gourmet Bar is a relaxed atmosphere, with pool table and music, ideal for sharing experiences and enjoying every minute of the trip. Try our special gin and other drinks menu to celebrate life!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

DECK BAR

By the pool and with a pretty view, the Deck Bar will make your trip with the family even more fun! Try the varied menu of portions and snacks and enjoy refreshing alcoholic beverages and soft drinks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,029

  • Maximum capacity: 1320 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Itu Terras de São José Golf & Resorts

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,985 reviews

TripAdvisor Rating 4.0/5

577 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very good for kids and young teenagers

Customer review rating 4.0/5

Renata P. Z. Families - 17/09/2021 Confirmed reviews ALL

Quartos limpos Muitas áreas de entretenimento Boa música

Confortable stay but Ibiobi Smart Club representatives are annoying

Customer review rating 3.5/5

Pollianna T. Families - 16/09/2021 Confirmed reviews ALL

(Versão em português abaixo) Room is very confortable, food is great and swimming pool are warm. The only thing I have to complain is that Ibiobi Smart Club representatives are very annoying and inconvenient. In a 4-day stay approached 7 times by the same person 15-20 minutes each time even though we made clear that we did not want to buy any "time sharing" like vacation plan. Stay was good, food was good, pool is awesome but overall experience was not great due to this constant bothering. ------- Quarto muito confortável, comida é ótima e piscima é aquecida. A única coisa que tenho para reclamar é sobre os representantes do Ibiobi Smart Clube que são inconvenientes e irritantes. Durante uma estadia de 4 dias fomos abordados 7 vezes pela mesma pessoa por 15-20 minutos cada vez, mesmo deixando claro que não queríamos adquirir um plano de férias no estilo "time sharing". Piscina é boa, comida boa e piscina maravilhosa mas a experiencia como um todo não foi agradável pelo constante incômodo.

Good stay

Customer review rating 4.0/5

Denis Families - 05/09/2021 Confirmed reviews ALL

The weather was not very good. But the hotel has terrif pools and the food is nice too

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Pleasant Stay

Customer review rating 4.5/5

Inayara R. Families - 02/09/2021 Confirmed reviews ALL

Brand new hotel with nice room. The hotel is small enough to keep all attractions nearby and is very cozy. The pools are heated so no excuses for not give it a try and swim. Food is nice and tasteful. Service during meal time is on average. The tea time is a kind offer. The only constraint is the parking fee. Considering that this hotel is in the country side it makes no sense to have such a high amount per day, considering that the parking lot is not covered, the fee should be even smaller. Novotel needs to review this with urgency.

Olá, Tudo bem? Agradecemos pelos comentários de sua estada. Ficamos felizes que tenha gosta de sua experiencia. Obrigado! Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good Discount, Service, Food and so on

Customer review rating 5.0/5

Rene Couples - 31/08/2021 Confirmed reviews ALL

As expected and with a nice deal.

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Bad Atmosphere

Customer review rating 3.0/5

Fábio Families - 30/08/2021 Confirmed reviews ALL

Bad attention from employees nnnnnnnnnn

Olá Sr. Fábio, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Sentimos que não tenha tido uma boa experiencia em nosso resort. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 3.5/5

Lidia Families - 24/08/2021 Confirmed reviews ALL

Everything is ok. Valuable if you get a special rate.

Olá, Tudo bem? Agradecemos pelos comentários de sua estada. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Great refugee

Customer review rating 4.5/5

Cybele C. M. Families - 18/08/2021 Confirmed reviews ALL

I really enjoyed staying in Novotel Itu . The food, the staff, the cleanliness and everything else. The only tiny thing was pillows. Too soft for me.

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

beautiful area, helpful staff and a very good experience.

Customer review rating 5.0/5

Mauro A. S. Couples - 16/08/2021 Confirmed reviews ALL

I stayed over the weekend to enjoy the 25th wedding anniversary. We chose the hotel because we know the region and would like to enjoy some time away from urban life, but with all the amenities such as good restaurants and outdoor activities

Olá, Tudo bem? Agradecemos pelos comentarios. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Perfect!

Customer review rating 5.0/5

Victor Business - 12/08/2021 Confirmed reviews ALL

Amazing experience at this premium and luxury hotel in SP countryside.

Olá Sr, Victor, Tudo bem? Agradecemos pelos comentarios. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good stay, REALLY BAD experience with Valet Service

Customer review rating 3.5/5

Rodrigo L. Families - 27/07/2021 Confirmed reviews ALL

Everything was ok but the Valet Service. I entered in the Hotel facility around 1800 on July 17th, got the ticket, the car was well parked, etc. In the checkout date, July 25th, around 1620 I asked for the car. The attendent told me that the system was charging one hour extra due to current setup. I asked if I entered at 1800, so the daily rate would expire at 1759, but anyways, I paid for the extra hour. Few minutes later the car arrived, I put the bags in the car, family, and tried to left the hotel facility, but the toll said “ticket expired, return to hotel recption”… I went back and the guy told me that, at 1702 another hour would be deemed for payment. It was completely non-sense at first place since I first entered in the facility at 1800. No way to explain, I burned out with the attendent, Carlos, who refused to understand the situation. Manager was called and assumed the 2 dolars difference. Just a recap, in first place I was not agreeing to pay an extra hour since I entered in the facility at 1800, but accepted it, but after waiting several minutes for check out + wait for the car and then be deemed to pay for an extra hour I was feeling as being extorted by a machine that was set up to charge as much as possible, with no previous advertisement of such proposterous rules.

Olá Sr. Rodrigo, Tudo bem? Sentimos que no ato de sua hospedagem tenha tido essa impressão de nosso serviço de valet, assim como a hospedagem o valet passa ser contado a partir das 15 horas e não a partir do momento que o veiculo entra em nosso estacionamento. Mas iremos conversa com a equipe StopPark sobre os pontos comentados. Sentimos que tenha tido essa percepção. Ficamos a disposição. Esperamos receber toda a família novamente. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 5.0/5

Cristiane N. Families - 27/07/2021 Confirmed reviews ALL

I felt very safe at the hotel during the covid pandemic.

Olá Sra. Cristiane, Tudo bem? Ficamos felizes que tenha tido uma experiencia em nosso resort. Ficamos a disposição. Esperamos receber toda a família novamente. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 4.0/5

Anonymous Families - 25/07/2021 Confirmed reviews ALL

Great experience. Very nice structure with an informal atmosphere. Highlights for the recreation that made such a great job. Very poor wine menu with lack of good options on reasonable prices. Expect more of It from a French brand.

Olá Sr. Hugo, Tudo bem? Queremos agradecer pelo tempo dedicado a escrever esse comentário. Ficamos felizes em saber que teve uma boa experiencia conosco, que gostou de nosso ambiente descontraído feito justamente para ajudarem nosso hospedes a relaxarem e esquecer um pouco do mundo lá fora, que bom que apreciou nosso equipe de recreação, iremos repassar seus comentários, também vamos repassar sobre nossa carta de vinho e sobre o controle no elevador. Esperemos rever todos. Atenciosamente, Vinicius Moraes

Lots of room for improvement

TripAdvisor rating 3.0/5

Rowbav Family - 15/01/2020 TripAdvisor review

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. It will be a pleasure to welcome you again. Regards, Ana Negoceki

weekend in Itu

TripAdvisor rating 4.0/5

vagner_pimenta Family - 20/09/2019 TripAdvisor review

Fantastic weekend whith my family. Hotel very new, roons confortable, bar e restaurant very nice. Very good staff, swimming pool for childrens and adults, spa. Certainly I will come back soon. Vagner Pimenta

Hello Vagner, Thanks for your review. We are happy to hear of your satisfaction. Regards,

unsatisfactory

TripAdvisor rating 3.0/5

Wander717875 Family - 08/03/2019 TripAdvisor review

Horrible service. Check in without experience. Non-return claim. Simple breakfast. Repetitive food. Unvaried food. Dirty plates and cutlery. Hotel built without electrical planning. Big bed. Good family room.

Dear Wander, Dear Thank you for rating the hotel. We regret that your stay has not been satisfactory. Let's evaluate the points mentioned and apply the corrections if necessary. Regards,

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