Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.6/5 4,753 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,753 reviews

TripAdvisor Rating  4.0/5  2,628 reviews

Certificate of excellence 2023

Good Stay with minor problems

Customer review rating 3.5/5

Cassio Families - Confirmed reviews ALL

Nice hotel and room but something to improve : lift was broken and wifi was not good.

Good Stay

Customer review rating 4.5/5

Dn Business - Confirmed reviews ALL

I frequently stay at this hotel and usually have nothing negative to write about, however this stay could have been better. The last few stays the only English channels were 2 news stations. There was a lot of French, German and Spanish channels that offered a variety of movies and shows. I was told by the mechanic it was just my room but I found out later from others guests staying at the hotel, they had the same issues. Very disappointing, please try to correct .

Good stay

Customer review rating 4.0/5

Therese Families - Confirmed reviews ALL

Its a fine hotel to stay.

Great facilities matched by the worst service ever

TripAdvisor rating 1.0/5

Conscioustraveller15 TripAdvisor review

This is the second time I have stayed at the Novotel Madrid Centre and I hope I never am put up in this hotel again. While facilities are good and the daily breakfast is sumptuous, their wifi and general hospitality and service is just awful..the staff are just complacent and don't care about looking after their guests. They simply don't respond to service queries and rudeness is the order of the day

Front desk didn't know how to generate the invoice

Customer review rating 2.0/5

Anwar W. Business - Confirmed reviews ALL

Hotel front desk weren't able to generate the invoice. This meant I needed to check with my work travel folks and return to the hotel who were then able to provide an invoice. This resulted in time loss.

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Other web-users rate our hotel

  • 1,903 reviews 9/10 Location
  • 2,351 reviews 7.4/10 Room
  • 2,449 reviews 9.2/10 Service
  • 53 reviews 5.4/10 WiFi
  • 1,301 reviews 8.7/10 Breakfast
  • 849 reviews 8.1/10 Cleanliness
  • 503 reviews 4.5/10 Value

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