Novotel Madrid Center 4 stars

Name: Novotel Madrid Center - Hotels in Madrid - ALL
Address: O Donnell 53, MADRID, 28009, ES
Telephone: +34912214060
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 3,077 reviews

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O Donnell 53, 28009 MADRID, Spain

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Novotel Madrid Center

Hotel that makes every moment matter

In the exclusive Salamanca district, our property offers a prime location and great transport links. Just 220 yards (200 m) from the direct airport bus and an 8-min. walk from Retiro Park, it is ideal for business and leisure trips. Enjoy modern, comfortable rooms, 24-hour dining, an outdoor pool, seasonal terrace (June 1 to Sep 30) and one of Madrid's major convention centers with versatile event spaces.

Discover Madrid from Novotel Madrid Center, located in the heart of Salamanca district, one of the city's most exclusive and well-connected areas. Just minutes from Retiro Park and Movistar Arena, the hotel is ideal for both leisure and business trips. With the metro under 5 minutes away, Atocha station 10 minutes, and the airport just 20 minutes, you'll enjoy a prime location to explore Madrid with ease.

Experience the essence of Madrid at Novotel Madrid Center. Explore vibrant neighborhoods like Malasaña and La Latina, and enjoy its food, culture, and lively nightlife. All with the comfort you deserve.

"Hi! My team & I have been awaiting your arrival. It's important to us to share this space with you. You'll love it, trust me! Enjoy this experience in complete safety."

Jose-carlos CALDERON-PEREZ, Hotel Management

Hotel extras

Family Rooms with WIFI and air-conditioning
Convention Center and outdoor event spaces
Swimming pool and rooftop (June through September)
5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado
Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Room

Standard Room with queen-size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)

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Room

Standard Room with twin beds

2 pers. max
25 m² / 269 sq ft

Bedding 2 x Twin bed(s)

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Room

Standard Room with queen-size bed and sofa bed.

3 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

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Room

Standard Room with twin beds and sofa bed.

3 pers. max
25 m² / 269 sq ft

Bedding 2 x Twin bed(s) and 1 x Single sofa bed(s)

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Room

Standard room with a queen-size bed and 2 free children beds

4 pers. max
28 m² / 301 sq ft

Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)

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Room

Superior Room with queen-size bed

2 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s)

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Room

Superior Room with twin beds

2 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s)

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Room

Executive Room with queen-size bed and lounge area

4 pers. max
42 m² / 452 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)

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Room

Executive Room with terrace

4 pers. max
32 m² / 344 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
Most of the accommodation: Balcony

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Room

Superior Suite with king-size bed

4 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s) and 1 x Double sofa bed(s)
Most of the accommodation: Corner Room

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Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

+34 912 21 40 60

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service

Eat Bar

Eat Bar offers international cuisine in a modern and welcoming setting. Open 24 hours, it is the perfect spot for breakfast, lunch and dinner, or drinks and snacks at any time, with options for everyone.

Room Service

Non contractual photo

24-hour room service with international cuisine and a selection of combo meals and dishes for any time of day. Enjoy breakfast, lunch, dinner and snacks in the comfort of your room with 24-hour service.

Meetings & Events

Number of Meeting Room: 34
Surface of the largest room: 760 m² / 8181 sq ft
Maximum seats capacity: 800
Maximum capacity for banquets: 450

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 3,077 reviews

Fabian C. Families - 8/1/2026 Confirmed reviews ALL

Dear Fabian, Thank you for sharing your feedback regarding your recent stay at Novotel Madrid Center. I appreciate your comments about the breakfast buffet, as it is delightful to hear that you enjoyed the variety offered. However, I regret that you found the hotel less accommodating for seniors and experienced issues with the bathroom setup and shower usage. Your observations are valuable, and I assure you that they will be taken into consideration as we continually seek to enhance our guest experience. Goodbye and best regards, Novotel Madrid Center

Eugenio V. R. Business - 8/1/2026 Confirmed reviews ALL

Estimado Eugenio, Agradecemos sinceramente sus amables palabras. Nos complace saber que su experiencia en el Novotel Madrid Center ha sido completamente satisfactoria. Siempre trabajamos para ofrecer un servicio de calidad y su feedback es muy valioso para nosotros. Atentamente, Novotel Madrid Center

Natalie B. Couples - 8/1/2026 Confirmed reviews ALL

Dear Natalie, Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our staff friendly and our amenities to be faultless. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Madrid Center

Mason T. S. Families - 8/1/2026 Confirmed reviews ALL

My family (5 people) stayed at the Novotel for two nights before and after traveling to Valencia. The staff was very nice to my children and made us feel right at home. The breakfast, snacks, and drinks were all wonderful, especially the sangria rosada. The pool and rooftop bar were also very enjoyable. It’s in a great location as well, very walkable to retiro park and many restaurants. Would definitely stay here again. They were also very accommodating at check in and allowed my mom to have her room near ours.

Dear Mason, Thank you for your delightful feedback regarding your recent stay at Novotel Madrid Center. We are thrilled to hear that your family enjoyed the comfortable accommodations and that our staff made your children feel at home. It is always our goal to create a welcoming environment for families, and we are glad that you experienced this during your visit. We are also pleased that you enjoyed our breakfast offerings and found our sangria rosada to be enjoyable. Our location is indeed one of our key strengths, providing easy access to Retiro Park and various dining options. We appreciate your kind words about our team’s efforts to accommodate your family's needs at check-in. We look forward to welcoming you back in the future. Best regards, Novotel Madrid Center

Torsak L. Solo - 7/30/2026 Confirmed reviews ALL

Dear Torsak, Thank you for sharing your experience with us. I sincerely apologize for the issues you encountered regarding your reservation and the incorrect charges applied at check-in. It is regrettable that the communication prior to your arrival did not yield the expected results. Our team strives to provide accurate and seamless service, and it is clear we fell short in this instance. Your feedback is invaluable, and we will review our procedures to ensure a smoother process for future guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back under better circumstances. Best regards, Novotel Madrid Center