Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,019 reviews

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Description

Hotel extras

  • Accomodation BID levy of £2 + VAT per room, per night from 1st June 2025

  • Onsite with M&S Bank Arena & ACC and Exhibition Centre Liverpool, located on the waterfront

  • Green Key Accredited

  • Discounted parking at Kings Dock Multi Storey- chargeable at £18 for 24hrs (subject to change)

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,019 reviews

TripAdvisor Rating  4.6/5  3,495 reviews

Certificate of excellence 2025

Fantastic views from 7th floor riverside and service with live piano music

TripAdvisor rating 5.0/5

Robin D TripAdvisor review

Overall a fantastic experience from the front desk, the bar with live piano and the restaurant. We stayed on the 7th floor with a riverside view on a Friday night in December. The view from up there was genuinely beautiful and seeing the ships coming in and out during the morning just added to the romance.

Robin D Thank you for your review Delighted you enjoyed the amazing views from the seventh room rooms and enjoyed the live music. We hope to welcome you back in the future. kind regards Neil Brailsford General Manager

Customer review rating 5.0/5

Jason R. M. Couples - Confirmed reviews ALL

Service and friendliness of hotel staff and a great location are the reasons I continue to return. Bar is a little chaotic and disorganized but apart from that my stay was as good as ever.

Dear Jason R. M., Thank you for your kind words regarding our staff and location. We appreciate your feedback about the bar's organization and will take it into consideration for improvement. We look forward to welcoming you back for another enjoyable stay. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

Customer review rating 4.5/5

Margaret H. Business - Confirmed reviews ALL

great staff & enjoyable stay - great room and location. Breakfast quality was rather variable but improved throughout stay

Dear Margaret H., Thank you for your kind words regarding our staff and your overall enjoyable experience. We appreciate your feedback about the breakfast quality, as we strive to provide a consistent dining experience for all guests. Your insights are valuable to us. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

Customer review rating 5.0/5

Gareth F. Families - Confirmed reviews ALL

The staff are so friendly at this hotel. Special thanks to reception desk for helping accommodate our slightly extended stay without having to change rooms

Dear Gareth F., Thank you for your kind words regarding our friendly staff. We are delighted to hear that our reception team was able to assist with your extended stay seamlessly. Your satisfaction is our priority, and we appreciate your recognition of our efforts. I will share your comments with Jen & Marek who are the 2 Receptionists who assisted during your stay. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

Customer review rating 5.0/5

Duncan R. Families - Confirmed reviews ALL

We had a friendly welcome and the rooms met our expectations. A great stay.

Dear Duncan R., Thank you for your kind words regarding your recent stay and your loyalty as a Silver Member. We are pleased to know that our team provided a warm welcome and that your accommodations met your expectations. We hope to welcome you back to Pullman Liverpool in the future. Kind Regards Chris Klein Guest Experience Manager Pullman Liverpool Hotel

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,546 reviews 9.5/10 Location
  • 2,350 reviews 8.6/10 Room
  • 2,343 reviews 9.3/10 Service
  • 47 reviews 4.2/10 WiFi
  • 1,015 reviews 8.3/10 Comfort
  • 929 reviews 8.2/10 Breakfast
  • 810 reviews 8.4/10 Cleanliness
  • 542 reviews 7.2/10 Food

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