Mercure Clermont Ferrand Centre Jaude Hotel

Dear Chelseatash 7, Thank you for your kind recommendation following your stay at the Mercure Clermont-Ferrand Centre Jaude and thank you for such a great review . It is a real pleasure to read your feedback concerning our team and surely the best reward we could hope for ! I am glad to read that that you particularly enjoyed your room as well as breakfast. Looking forward to welcoming you back in the near future. Sincerely,

Monsieur C., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialement, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. However, we would like to point out that all our rooms, even those with baths, are equipped with showers and that if we had known before your arrival that you would like a room with a shower, we would have been delighted to allocate it to you. Actually, we do not have washcloths and in fact, in France, you won't find them in any hotel. And finally, our establishment has a fitness room open 24 hours a day and the reception team would have been happy to tell you about it if you had asked them. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the parking, we are sorry that the informative email with the access map that we sent to you on October 7 was not useful to you. During a future stay do not hesitate to call us, we will be happy to guide you by phone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude