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Mercure Clermont Ferrand Centre Jaude Hotel 4 stars

TripAdvisor rating 4.5/5 965 reviews
Mercure Clermont Ferrand Centre Jaude Hotel
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Hotel extras

Three fully equipped seminar rooms (fibre-optics, high-quality audio/video equipment), lit with daylight, business corner - this Mercure hotel is in particular ideal for business stays.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Clermont Ferrand Centre Jaude Hotel

1 Avenue Julien
63000
clermont ferrand
france

Tel: +33463662100

Fax: (+33)4/63662101

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   BUS B 6 9 OU 10 JAUDE

  • TRAMWAY :   A JAUDE

  • By plane

    AUVERGNE AULNAT At 9.5km / 5.9 miles

  • By train

    GARE SNCF At 2.7km / 1.68 miles

GPS :45.775457, 3.081903

Our accommodations

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with panoramic view and 1 double bed

  • Max. number of persons: 2
  • Area: From 35m²
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite, Family—1 Queen-sized bed

  • Max. number of persons: 4
  • Area: From 32m²

Junior Suite, Family—1 King-sized bed

  • Max. number of persons: 4
  • Area: From 32m²

Our restaurants and bars

AUGUSTONEMETUM

Photo non contractuelle / Strictly non binding

The bright and inviting Lounge Bar is the ideal place to relax and enjoy a drink or a snack in friendly surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 100 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,561 reviews

tripadvisor

TripAdvisor Rating 4.5/5

965 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very commited reception (Mrs. Angelique), nice ambience.

Customer review rating 4.7/5

E. D. Business - 02/12/2019 Confirmed reviews ALL

Good quality everywhere.

excellent

Customer review rating 4.7/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

friendly service, personal attention

Perfect location

Customer review rating 4.7/5

Rod Friends - 18/11/2019 Confirmed reviews ALL

Lovely staff, great location with nice staff

Dear Mr E., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent

Customer review rating 4.7/5

Karen Business - 17/11/2019 Confirmed reviews ALL

Nice rooms, helpful staff, good breakfast, great location

Dear Mrs B., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Top!

Customer review rating 4.7/5

Lionnel D. Business - 16/11/2019 Confirmed reviews ALL

Au top

Dear Mr D., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

My regular stay

Customer review rating 4.7/5

K. Business - 15/11/2019 Confirmed reviews ALL

I am staying every week at the Mercure et already pleased with the people and the atmosphere

Monsieur K., Nous vous remercions chaleureusement pour votre fidélité ainsi que pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. A très bientôt, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Great service and location

Customer review rating 4.7/5

Carchibald Business - 07/11/2019 Confirmed reviews ALL

Excellent service!!!

Dear Mrs A., We very much appreciate your comments regarding your stay at our hotel and your loyalty. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

bien

Customer review rating 4.7/5

Jaime S. Business - 02/11/2019 Confirmed reviews ALL

generally nice. i did not like that the restaurant kept charging us for 2 breakfasts when only one person was eating then asking the reception to take it off the bill each time. SOme of the staff at the reception were accommodating and some were not. Nous allons régler ca a la fin... Je ne veux pas régler ca a la fin. Je ne veux pas que c’est charger des le depart!

Dear Mr s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Clermont-Ferrand Centre Jaude. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However, regarding your check in, it is normal that we pre-authorize the total amount of your stay, including breakfast on your credit card because, as we told you at the reception, the amount will be adjusted to the end of your stay and you only paid for what you consumed. This is a procedure that all hotels apply. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

TOP

Customer review rating 4.7/5

G. Business - 31/10/2019 Confirmed reviews ALL

TOP

Monsieur G., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous sommes cependant navrés de lire que vous n'avez pas reçu l'attention que vous attendiez lors de votre arrivée et de votre départ et nous vous présentons nos plus sincères excuses. Soyez assuré que nous avons bien pris note de vos remarques. Au plaisir de vous accueillir de nouveau, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent service throughout and a fine breakfast

Customer review rating 4.7/5

David F. Business - 31/10/2019 Confirmed reviews ALL

A centrally located modern hotel with attentive staff and quiet comfortable rooms.

Dear Mr F. , We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude
Customer review rating 4.7/5

Ap Business - 28/10/2019 Confirmed reviews ALL

the room was nice, but too warm the hotel is difficult to find, it's not clear where to park. No signalisation from parking to hotel

Dear Mr P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Clermont-Ferrand Centre Jaude. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

wonderful

Customer review rating 4.7/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

from checkin time to departure i feel special

Dear Mr H., We are all delighted to welcome you again and we very much appreciate your comments regarding your stay at the Hôtel Mercure Clermont-Ferrand Centre Jaude. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

place to be

Customer review rating 4.7/5

Yann Business - 22/10/2019 Confirmed reviews ALL

+

Monsieur L., Nous vous remercions pour votre appréciation suite à vos nombreux séjours dans notre établissement ainsi que votre fidélité. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude
Customer review rating 4.7/5

Jl M. Solo - 22/10/2019 Confirmed reviews ALL

Great staff, nice rooms and bar, excellent location.

Dear Mr m., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Awesome, as always

Customer review rating 4.7/5

Damien Business - 18/10/2019 Confirmed reviews ALL

Very pleasant stay, nice location, nice staff, nice room.

Dear Mr G., We very much appreciate your comments regarding your stay at our hotel and we thank you for your loyalty. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

A very comfortable stay

Customer review rating 4.7/5

Mark H. Business - 14/10/2019 Confirmed reviews ALL

Overall, very good. Quiet rooms, nice atmosphere, very pleasant staff. One area for slight improvement would be the bar/ restaurant. Service quite slow at times.

Dear Mr h., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the bar. Be assured that we have taken note of your remark and that we will not fail to make the necessary improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Very comfortable and convenient

Customer review rating 4.7/5

Anonymous Business - 11/10/2019 Confirmed reviews ALL

All employees were very friendly and helpful. The room was very comfortable.

Dear Ms C., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude

Disappointed by ghd experience

Customer review rating 4.7/5

Richard Couples - 08/10/2019 Confirmed reviews ALL

We had hoped for a better stay. It was very difficult to unload our luggage. The room was VERY short of storage spaces for clothes, particularly drawers. The staff at breakfast ranged from excellent to poor, however the reception staff were universally helpful and friendly.

Dear Mr Chester: Thank you for taking the time to tell us about your experience at the Mercure Clermont-Ferrand Centre Jaude. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Perfect location

Customer review rating 4.7/5

Anonymous Business - 06/10/2019 Confirmed reviews ALL

Good experience

Dear Mrs V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Clermont-Ferrand Centre Jaude. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Guillaume BRUN Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Great staff

Customer review rating 4.7/5

Na Business - 05/10/2019 Confirmed reviews ALL

Staff went above my expectations. I enjoyed the fitness center but adding some dumbbells would make it even better. I couldn’t figure out how to do shoulder exercises with your one weight machine.

Dear Mr N., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be assured that we have taken note of your remarks about the lack of equipment in the fitness center. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillaume BRUN Manager Hôtel Mercure Clermont-Ferrand Centre Jaude
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