Mercure Clermont Ferrand Centre Jaude Hotel 4 stars

Customer review rating 4.7/5 6,851 reviews

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Mercure Clermont Ferrand Centre Jaude Hotel
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+ 17 Services

Hotel extras

  • Quality room service offering hot dishes 24 hours a day.

  • Fitness room

  • Sunny terrace

  • Panoramic bar

  • In-room dining 24 hours a day

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Clermont Ferrand Centre Jaude Hotel

1 Avenue Julien
63000 clermont ferrand
france

Tel: +33463662100

Fax: (+33)4/63662101

Check-in from 14h00

Check out up to 12h00

  • BUS :  BUS B 6 9 OU 10 JAUDE

  • TRAMWAY :  A JAUDE

  • By plane

    AUVERGNE AULNAT At 9.5km / 5.9 miles

  • By train

    GARE SNCF At 2.7km / 1.68 miles

GPS :45.775457, 3.081903

Our accommodation(s)

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

AUGUSTONEMETUM

Non contractual photo

The bright and inviting Lounge Bar is the ideal place to relax and enjoy a drink or a snack in friendly surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,851 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,071 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Excellent

Customer review rating 5.0/5

Sascha K. Business - 11/03/2021 Confirmed reviews ALL

Thanks for the whole team to make the stay during COVID possible!!! Great job and I really felt welcomed!!!

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Clermont-Ferrand Centre Jaude. Es war uns eine Freude Sie wieder nach so langer Zeit in unserem Hotel begrüssen zu dürfen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter die schönste Belohnung. Wir hoffen Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Etienne SALLARD Direktor Hôtel Mercure Clermont-Ferrand Centre Jaude

Nice and efficient stay

Customer review rating 4.5/5

Jean-marie H. Business - 04/02/2021 Confirmed reviews ALL

Nice and very clean well equipped room, breakfast in-room service perfectly on-time, courteous and efficient check-in and check-out. Only small issue is the lack of dedicated parking or parking service.

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the parking, we have a tariff agreement with the parking lot of the shopping center located under the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Parfait

Customer review rating 5.0/5

Anonymous Business - 21/11/2020 Confirmed reviews ALL

Excellent

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Great stay

Customer review rating 4.5/5

Walter Business - 20/11/2020 Confirmed reviews ALL

Very good services especially during this period. Everybody is taking really good care with kindness and true smile behind the mask.

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent

Customer review rating 4.5/5

Anonymous Families - 25/10/2020 Confirmed reviews ALL

All good from parking reception location room and staff

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

well located in the city center but too noisy for room turned on the Jaude' place.

Customer review rating 3.0/5

F. Business - 23/10/2020 Confirmed reviews ALL

Too noisy night due to people making noise on the place outside, up to 0:30 and restating at 4:30am No gym room available But people kind and helpfull

Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Friendly staff

Customer review rating 4.0/5

Sara Couples - 30/09/2020 Confirmed reviews ALL

We felt welcome in your centrally located hotel. The room was clean with a comfortable bed.

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Parfait

Customer review rating 5.0/5

S. Business - 24/09/2020 Confirmed reviews ALL

Excellent

Monsieur S., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent stay

Customer review rating 5.0/5

Anonymous Business - 19/09/2020 Confirmed reviews ALL

I felt like home

Dear Mr H., Thank you very much for taking your time, once again, to share your thoughts with us. We are delighted to read that you feel at home because it is our dearest wish! See you soon, Best regards, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Le paradis

Customer review rating 5.0/5

Anonymous Families - 15/09/2020 Confirmed reviews ALL

Excellente

Madame/ et Monsieur L., Un immense merci pour votre fidélité ainsi que pour votre commentaire paradisiaque :). C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe et notamment Anthony et Murielle qui en seront enchantés. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Etienne SALLARD Directeur Hôtel Mercure Clermont-Ferrand Centre Jaude

Lovely hotel, great location.

TripAdvisor rating 5.0/5

mezza2612 Couples - 20/08/2019 TripAdvisor review

Staff were very helpful, parking close by and reasonable, good breakfast and central location. Room quiet and very comfortable. Good shower, everything very clean. Didn't love Clermont-Ferrand but really liked hotel. Great!

Dear mezza2612, Thank you so much for writing this wonderful comment. I’m very glad you enjoyed your stay with us and that you liked everything in our establishment. I hope you’ll have the occasion to travel once again in Clermont-Ferrand and would like to prove to you that it’s a lovely town. Kind regards, Guillaume Brun Manager

5th Aug 2019

TripAdvisor rating 5.0/5

sdnjgreen Couples - 18/08/2019 TripAdvisor review

Excellent town centre hotel. Conveniently placed for town square shopping and eating. Very convenitent parking and payable at checkout which makes this more convient still. Rooms very comfortable and clean.

Dear sdnjgreen, Make all our guest feel welcome is our priority : I are proud to read here that I have succeeded. Looking forwards to welcoming you again in Clermont-Ferrand with my team, Kind regards, Guillaume Brun Directeur

A Best in class Mercure

TripAdvisor rating 5.0/5

MHAccorLoyal Couples - 28/11/2018 TripAdvisor review

Our preferred choice of hotel when travelling in France is Mercure and, where possible, M Gallery. This Mercure in the centre of the city is at the top end of the range of Mercure standards of quality in all respects. The Junior Suite with the Panoramic view of the Jaude Square was stunning

Dear MHAccorLoyal, I very much appreciate your comments regarding your various stays at the Mercure when travelling in France. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I'm also delighted that you enjoyed our Junior Suite and their fantastic view on the city. I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun Manager

Very Nice People and Ideally Located

TripAdvisor rating 5.0/5

Omar I Couples - 07/11/2018 TripAdvisor review

Séjour très agréable et Réceptionnistes au Top. Perfect stay and perfect location. Will come back for sure. The hotel is very recent and clean. The view is also very good. Thank you to all the teams. Omar I

Dear Omar l, Thank you very much for this detailed feedback concerning your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. It seems that you enjoyed it a lot and I am delighted with it. I cannot say more than what you already wrote so I will just say that I would be very happy to welcome you for your next visit in our wonderful city. See you soon, Best wishes, Guillaume Brun, Manager

Good hotel in the heart of Clermont-Ferrand

TripAdvisor rating 4.0/5

AndreSimone17 Business - 01/10/2018 TripAdvisor review

The Hotel is located in new building on the Place de Jaude. This is center of Clermont-Ferrand. Breakfast is very good. Rooms are comfortable. I had a room in the corner with beatiful view for Palce de Jaude, Cathedral and Volcano.

Dear AndreSimone17, Many thanks for taking the time to share your experience after your stay in our hotel. I am delighted to read that you have enjoyed all aspects of our hotel, including the magnificent view. I hope to have the pleasure of welcoming you again. Kind regards, Guillaume Brun Manager

Very good hotel in centre of town

TripAdvisor rating 5.0/5

Y4371VHianc Couples - 20/05/2018 TripAdvisor review

We stay here often and even have our preferred room. The standard rooms are well appointed and the large bed is very comfortable, and always spotlessly clean. The car park is convenient and, for the centre of a city, reasonably priced at 10€ for 24 hours.

Dear Y4371VHianc, First of all, thank you so much for your kind comments about your different stays spent with us. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager

Always a nice stay here.

TripAdvisor rating 5.0/5

255sydneyn Business - 12/02/2018 TripAdvisor review

Been here many times, and always liked the place. Central, nice rooms, good bathroom and nice staff as well. It's one of the few newer hotels in Clermont-Ferrand, which makes it stand out from the rest.

Dear 255sydneyn, I very much appreciate your comments regarding your various stays at the Mercure Clermont Ferrand. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun, Manager

Good, but very poor wif

TripAdvisor rating 4.0/5

arfawkes Couples - 17/09/2017 TripAdvisor review

Very high standard of cleanliness excellent breakfast. Only failing is the wifi, is quite useless. Without the additional email we would never have found the car park which turned out to be excellent.

Fantastico

TripAdvisor rating 5.0/5

RealEstateConsultant Couples - 12/09/2017 TripAdvisor review

A wonderful experience. Great, attentive, staff. Well maintained hotel. A top hotel! This is the standard by which all Mercure hotels should be judged. Considering that so many Mercure hotels are old and tired, this one is a gem!

Dear RealEstateConsultant, I sincerely thank you for your nice comment about your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. I am very happy that you enjoyed your trip so much! I will share your feedback with all my colleagues, they will be proud to read that their effort to give the best service is rewarded! Thank you again, and see you for your next stop in Clermont-Ferrand. Best wishes, Guillaume Brun, Manager

Better if

TripAdvisor rating 4.0/5

paukenkar Couples - 09/05/2017 TripAdvisor review

Would have been better if there had not been a dirty sock left from a previous guest. Very nice room otherwise. Hotel desk was helpful making reservations. The breakfast was ok. This trip I wanted convenience, having breakfast in the room. But for that, a better breakfast would been had elsewhere.

Dear paukenkar, I would like to thank you for taking the time to share your experience concerning your stay at our hotel Mercure Clermont-Ferrand Centre Jaude. I already contacted you directly regarding the inconvenience that occurred in your room. I hope to have the pleasure of welcome you for your next visit and regain your trust. With best regards, Guillaume Brun, Manager

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