Mercure Clermont Ferrand Centre Jaude Hotel 4 stars

Customer review rating (ALL Rating) 4.9/5 2,272 reviews

Mercure Clermont Ferrand Centre Jaude Hotel - Image 1
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Mercure Clermont Ferrand Centre Jaude Hotel - Image 4

Description

Hotel extras

  • A warm food from a quality restaurant served 24 hours a day.

  • Quality room service offering hot dishes 24/24

  • Sunny terrace

  • Fully equipped seminar rooms (fiber optic, quality audio/video equipment)

Our accommodation(s)

Hotel location

Mercure Clermont Ferrand Centre Jaude Hotel

1 Avenue Julien
63000 CLERMONT FERRAND
France

GPS:45.775457, 3.081903

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTONEMETUM

The hotel's panoramic bar is the signature spot to enjoy a drink, a snack and a stylish break, with a breathtaking view of the heart of the city.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  2,272 reviews

Customer review rating 4.5/5

Brenda W. Couples - Confirmed reviews ALL

Room and hotel was comfortable, appreciated the cold water in the fridge. Air conditioning kept the room cool. Shower room was clean with all that was required. We felt quite safe with the access to the hotel by our room key. Two negatives one there was a lot of noise outside which did disturb us, perhaps the glazing could be more effective. Having had breakfast at another French Mercure hotel in Rouen, the variety of cereals was not as extensive in Clermont Ferrand Jaude. Also there wasn’t a hot plate to heat the crepes only a heat lamp which wasn’t as effective. We did enjoy our stay in Clermont Ferrand.

Dear Madam, Thank you very much for taking the time to share your detailed feedback. We are delighted to read that you found your room comfortable and well-equipped, and that you appreciated the cleanliness, air conditioning, and the sense of security within the hotel. It is also a pleasure to know that the small touches, such as the cold water in the fridge, contributed positively to your stay. We are however sorry for the disturbance caused by outside noise. We understand how important a good night’s sleep is and will take your comment into consideration as we continuously look for ways to improve our guests’ comfort. Regarding the breakfast, we appreciate your comparison and your remarks. Your feedback is valuable and helps us improve both the variety and the overall experience we offer. We are very pleased to hear that you nevertheless enjoyed your stay in Clermont-Ferrand and hope to have the pleasure of welcoming you again in the future. Warm regards. Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Customer review rating 5.0/5

Sagar S. Business - Confirmed reviews ALL

If possible, please add some chicken items in breakfast,

Dear Sir, Thank you very much for your perfect rating! We are delighted that you had a comfortable stay with us. We also appreciate your suggestion regarding the breakfast, and we will certainly take it into consideration as we continuously aim to improve our offer. We hope to welcome you again very soon. Kind regards. Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Customer review rating 4.5/5

Russell G. Business - Confirmed reviews ALL

Greeted well and nothing too much trouble for the staff

Dear Sir, Thank you very much for your kind words. We are delighted to hear that you enjoyed our unbeatable location and that our team made such a positive impression on you. Your compliments about the warm welcome and the helpfulness of our staff truly mean a lot to us. We always strive to go the extra mile to ensure our guests have a comfortable and memorable stay. We look forward to welcoming you back again soon. Kind regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Customer review rating 5.0/5

Bryan D. Business - Confirmed reviews ALL

Staying here for 11 days for work, the service and comfort the hotel has provided has been excellent. I appreciate the staff in their patience with me for my small knowledge of French, but also able to work with me speaking in English also.

Dear Sir, Thank you very much for your kind review and for choosing to stay with us during your business trip. We are delighted to hear that you enjoyed a comfortable and pleasant 11-day stay with us. Your appreciation of our team truly means a lot — they will be especially pleased to know that their efforts to assist you in both English and French made your experience even more enjoyable. We also sincerely thank you for your suggestion regarding water refill stations. Please note that we currently do not have dedicated refill points available; however, we would be more than happy to refill your reusable bottle at any time upon request. Your feedback has been noted and will be carefully considered as we continuously look for ways to improve our services. We hope to have the pleasure of welcoming you back again on your next visit. Warm regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Customer review rating 4.5/5

Sangram S. Business - Confirmed reviews ALL

It was overall a very pleasant stay and I'll definitely come back. The staff is very friendly and helpful whenever needed. They know english so it's every easy to communicate. Issues primarily are regarding the room itself the water system of providing sparkling water should be optional, the lighting in entry corridor is very dim for nights and the sanitary ware could be improved for the bathrooms but these are all nitpicks I would say and the hotel is very comfortable as is!! Thanks again for a wonderful experience!

Dear Guest, Thank you for your detailed feedback and kind words. We're truly glad you had an enjoyable stay and appreciated our team. We value all guest input and continuously work to enhance our experience, while maintaining the standards and features that many of our guests enjoy. We look forward to your next visit. Warm regards. Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Other web-users rate our hotel

  • 671 reviews 9.2/10 Location
  • 822 reviews 9.1/10 Room
  • 1,101 reviews 9.7/10 Service
  • 532 reviews 9.5/10 Breakfast
  • 414 reviews 8.7/10 Comfort
  • 257 reviews 9.3/10 Cleanliness
  • 158 reviews 9.1/10 Vibe
  • 100 reviews 8.3/10 Amenities

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