Monsieur T., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, from feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. However, we would like to point out that we are in no way responsible for the malfunctioning of the ACCOR site. We actually carried out a pre-authorization on your arrival because, as you specified, the one you carried out online did not work. We have tried to cancel the online preauthorization but as it is not our system, we were unable to cancel it. We therefore advise you to approach ACCOR to resolve this inconvenience. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Dear mezza2612, Thank you so much for writing this wonderful comment. I’m very glad you enjoyed your stay with us and that you liked everything in our establishment. I hope you’ll have the occasion to travel once again in Clermont-Ferrand and would like to prove to you that it’s a lovely town. Kind regards, Guillaume Brun Manager

Dear sdnjgreen, Make all our guest feel welcome is our priority : I are proud to read here that I have succeeded. Looking forwards to welcoming you again in Clermont-Ferrand with my team, Kind regards, Guillaume Brun Directeur

Dear MHAccorLoyal, I very much appreciate your comments regarding your various stays at the Mercure when travelling in France. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I'm also delighted that you enjoyed our Junior Suite and their fantastic view on the city. I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun Manager

Dear Omar l, Thank you very much for this detailed feedback concerning your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. It seems that you enjoyed it a lot and I am delighted with it. I cannot say more than what you already wrote so I will just say that I would be very happy to welcome you for your next visit in our wonderful city. See you soon, Best wishes, Guillaume Brun, Manager

Dear AndreSimone17, Many thanks for taking the time to share your experience after your stay in our hotel. I am delighted to read that you have enjoyed all aspects of our hotel, including the magnificent view. I hope to have the pleasure of welcoming you again. Kind regards, Guillaume Brun Manager

Dear Y4371VHianc, First of all, thank you so much for your kind comments about your different stays spent with us. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager