Mercure Clermont Ferrand Centre Jaude Hotel

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Mercure Clermont Ferrand Centre Jaude Hotel 4 stars

Customer review rating (ALL Rating) 4.8/5 2,575 reviews

ALLSAFE approved hotel

Mercure Clermont Ferrand Centre Jaude Hotel
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Description

Hotel extras

  • A warm food from a quality restaurant served 24 hours a day.

  • Certified ALLSAFE by Bureau Veritas

  • Sunny terrace

  • Panoramic bar

  • Fully equipped seminar rooms (fiber optic, quality audio/video equipment)

Our accommodation(s)

Enjoy our quiet and spacious non-smoking rooms, with bedding especially designed for taller people. Choose our Privilege Rooms for even more comfort and services.

Hotel location

Mercure Clermont Ferrand Centre Jaude Hotel

1 Avenue Julien
63000 CLERMONT FERRAND
France

Fax: +33 4 63 66 21 01

  • BUS:  BUS B 6 9 OU 10 JAUDE

  • TRAMWAY:  A JAUDE

  • By plane

    AUVERGNE AULNAT At 9.5km / 5.9 miles

  • By train

    GARE SNCF At 2.7km / 1.68 miles

GPS:45.775457, 3.081903

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AUGUSTONEMETUM

The bright and inviting Lounge Bar is the ideal place to relax and enjoy a drink or a snack in friendly surroundings.

Our guest reviews for
Mercure Clermont Ferrand Centre Jaude Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,575 reviews

TripAdvisor Rating  4.5/5  1,161 reviews

Certificate of excellence 2022

Well located. Staff were very kind and helpful.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

My favorite hotel in clermont

Excellent !!!

Customer review rating 5.0/5

Laurent D. Business - Confirmed reviews ALL

Location, parking, fully refurbished, large rooms, nice bathroom, great breakfast, warm welcome, nice bar atmosphere ... Will definitely come again. Highly recommend.

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Great service!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The staff at the front desk have been excellent and go beyond to ensure a good experience!

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Well Located, Good stay, good service

Customer review rating 5.0/5

Thierry C. Business - Confirmed reviews ALL

Employee are smiling, happiness atmosphere always help to have a better stay.

Dear Sir, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Plein centre ville

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Super week-end

Monsieur L., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Excellent overnight stop

Customer review rating 4.5/5

Anon Couples - Confirmed reviews ALL

Very conveniently located hotel. Clean and comfortable room. Good breakfast, friendly service, and we were pleased to be given the room we had requested. Only minor point - the shower screen was not perfectly clean inside.

Beautiful Hotel

Customer review rating 5.0/5

Arnaud T. Business - Confirmed reviews ALL

I was travelling for business to Clermont Ferrand and my stay at the Mercure hotel was lovely. The decor is beautiful, rooms are clean and the staff friendly. I highly recommend it!

Monsieur T., Nous vous remercions pour votre appréciation suite à votre séjour dans notre établissement. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir de nouveau, Cordialement, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Bad experience with Online check in

Customer review rating 2.5/5

Jose A. Business - Confirmed reviews ALL

Hotel was Ok. The issue was with the online check in. I never was able to completed the check in online but they block the amount in my credit card twice. Hotel had no solution for that.

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, from feedback like this we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. However, we would like to point out that we are in no way responsible for the malfunctioning of the ACCOR site. We actually carried out a pre-authorization on your arrival because, as you specified, the one you carried out online did not work. We have tried to cancel the online preauthorization but as it is not our system, we were unable to cancel it. We therefore advise you to approach ACCOR to resolve this inconvenience. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Welcoming, great location, clean.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent experience.

Well located, very good and confortable stay

Customer review rating 4.5/5

Andreea Business - Confirmed reviews ALL

My experience with your services was great, no complaints.

Dear Madam, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude

Loved it

Customer review rating 5.0/5

Wes R. Couples - Confirmed reviews ALL

Great room, friendly service, excellent location.

Nice stay... but

Customer review rating 3.5/5

B. Business - Confirmed reviews ALL

one night stay standard room but AC/heating system very noisy

Absolztely ok

TripAdvisor rating 4.0/5

Seaside46187468839 TripAdvisor review

Staff at reception very friendly, room spacous and perfectly equiped. Breakfast offers a wide chioce and a very good quality. We certainly would check in when ever we´d stay at Clermon-Ferrand. All shops and a wide selection of restaurants are in walking distance.

value for money

TripAdvisor rating 4.0/5

Mario P Couples - TripAdvisor review

The reception was not very friendly, and we had useless waiting time for the check-in. Beside this, the rooming was at the level of Mercure: standard room, cleaning, bathroom and utilities were ok, location absolutely great.

Lovely hotel, great location.

TripAdvisor rating 5.0/5

mezza2612 Couples - TripAdvisor review

Staff were very helpful, parking close by and reasonable, good breakfast and central location. Room quiet and very comfortable. Good shower, everything very clean. Didn't love Clermont-Ferrand but really liked hotel. Great!

Dear mezza2612, Thank you so much for writing this wonderful comment. I’m very glad you enjoyed your stay with us and that you liked everything in our establishment. I hope you’ll have the occasion to travel once again in Clermont-Ferrand and would like to prove to you that it’s a lovely town. Kind regards, Guillaume Brun Manager

5th Aug 2019

TripAdvisor rating 5.0/5

sdnjgreen Couples - TripAdvisor review

Excellent town centre hotel. Conveniently placed for town square shopping and eating. Very convenitent parking and payable at checkout which makes this more convient still. Rooms very comfortable and clean.

Dear sdnjgreen, Make all our guest feel welcome is our priority : I are proud to read here that I have succeeded. Looking forwards to welcoming you again in Clermont-Ferrand with my team, Kind regards, Guillaume Brun Directeur

A Best in class Mercure

TripAdvisor rating 5.0/5

MHAccorLoyal Couples - TripAdvisor review

Our preferred choice of hotel when travelling in France is Mercure and, where possible, M Gallery. This Mercure in the centre of the city is at the top end of the range of Mercure standards of quality in all respects. The Junior Suite with the Panoramic view of the Jaude Square was stunning

Dear MHAccorLoyal, I very much appreciate your comments regarding your various stays at the Mercure when travelling in France. I am pleased you enjoyed the location and staff and thank you for the 5 stars! I'm also delighted that you enjoyed our Junior Suite and their fantastic view on the city. I am sure we will have the pleasure of welcoming you back again soon. Kind regards, Guillaume Brun Manager

Very Nice People and Ideally Located

TripAdvisor rating 5.0/5

Omar I Couples - TripAdvisor review

Séjour très agréable et Réceptionnistes au Top. Perfect stay and perfect location. Will come back for sure. The hotel is very recent and clean. The view is also very good. Thank you to all the teams. Omar I

Dear Omar l, Thank you very much for this detailed feedback concerning your stay with us at Hôtel Mercure Clermont-Ferrand Centre Jaude. It seems that you enjoyed it a lot and I am delighted with it. I cannot say more than what you already wrote so I will just say that I would be very happy to welcome you for your next visit in our wonderful city. See you soon, Best wishes, Guillaume Brun, Manager

Good hotel in the heart of Clermont-Ferrand

TripAdvisor rating 4.0/5

AndreSimone17 Business - TripAdvisor review

The Hotel is located in new building on the Place de Jaude. This is center of Clermont-Ferrand. Breakfast is very good. Rooms are comfortable. I had a room in the corner with beatiful view for Palce de Jaude, Cathedral and Volcano.

Dear AndreSimone17, Many thanks for taking the time to share your experience after your stay in our hotel. I am delighted to read that you have enjoyed all aspects of our hotel, including the magnificent view. I hope to have the pleasure of welcoming you again. Kind regards, Guillaume Brun Manager

Very good hotel in centre of town

TripAdvisor rating 5.0/5

Y4371VHianc Couples - TripAdvisor review

We stay here often and even have our preferred room. The standard rooms are well appointed and the large bed is very comfortable, and always spotlessly clean. The car park is convenient and, for the centre of a city, reasonably priced at 10€ for 24 hours.

Dear Y4371VHianc, First of all, thank you so much for your kind comments about your different stays spent with us. I am delighted to see that you enjoyed all the aspects of your stay with us and especially our location, right in the center of our beautiful city. My team and I will be very proud to welcome you again for your next visit. Kind regards, Guillaume BRUN, Manager

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