ibis budget Clermont Ferrand Centre Montferrand 2 stars

Too many dust.

Chambre correct

Although the check-in staff who greeted us on arrival were excellent, our overall experience was very poor. 1. The room was small, cramped, smelled strongly of stale cigarette smoke and in need of refurbishment. 2. One bed frame was broken so that mattress sagged making it uncomfortable and difficult to sleep. 3. The breakfast buffet was severely depleted by 08:30 – no croissants; hardly any milk; no clean cutlery. It was dirty, messy and needed cleaning up and replenishing. 4. The single coffee machine is very slow and inadequate for the number of guests having breakfast - other Ibis budget hotels I have stayed at have usually had two coffee machines. 5. The morning duty staff could not be found - they were not in the breakfast area, at reception, or in the office behind it - it took 10-15 minutes to find anyone to help. Guests had resorted to entering the kitchen area to take cutlery from the dishwasher and to search for food. When a member of staff arrived, he placed 3 teaspoons in an otherwise empty cutlery box on the counter - but he did not provide any other knives, forks or dessert spoons. 5. When guests complained to the duty staff (a man and a woman) they appeared annoyed and did the minimum required before disappearing again. They offered no apology for the poor service - lack of breakfast food; lack of cutlery etc. 6. When I returned to my room after breakfast at 09:15 - the cleaner had already entered the room and had thrown away my personal possessions, including my toothbrush and toothpaste. Once again, there was no hint of an apology for this mistake on her part. Overall this was the worst hotel experience I've ever had and completely out of line with the excellent service I've experienced at other Ibis budget hotels in France.

Staff Friendly, a good relationship between the price and the quality. Good place close to the Tramway line. Room simple but comfortable.

we were warmly welcomed by your staff, the room was clean and airy and warm, the buffet breakfast was very good, The hotel is well placed for the tram lines into the centre of town.

We are not disabled but we were put in disabled persons room which was very worn out, dirty and tired. Window was wide open on a freezing cold evening and it took ages to warm up. The hotel was certainly not full. Also I am sure the total paid was more than that offered on the website. Breakfast ok.

Understanding and accommodating staff, both on arrival and at breakfast. Room rather tighter than expected. Comfortable beds and duvets, with sheets and covers of good size.

Quiet, clean ,comfortable, good position for visiting Hospital Estaing, easy to walk there from the hotel, good parking at the hotel,friendly staff.

A decent hotel that provides good value for money. Nothing is exceptionally good and nothing is really bad. Make sure to remember the code to the front door! Check in is efficient and the breakfast is quite boring but again the value for money is good.

The hotel was a great find, simple, straightforward experience, from initial welcome to quality and cleanliness of the room for a very good price.

easy, straightforard friendly

This hotel for the price was great and next door to an Ibis with a bar and reatraunt so was perfect

We arrived around 9pm I am handicapped and upon entering was told the hotel I booked was Budget IBIS not the IBIS. My French spacing skills are poor but I managed to understand I had to leave and go 1 m or 1 km? to the left? Well I fought two doors to get in The high point was breakfast when a women professional helped me with my tray etc.

We were driving home from Spain & had a 2 night stay in Clermont, so we could explore the area. We were unlucky with the weather on our one free day, but otherwise we enjoyed ourselves & were very pleased with our choice of hotel. It's a budget one, so don't expect much space in your room. We had the buffet breakfast in the hotel 2 mornings & it was good quality & value. There's a tram stop 5 minutes walk from the hotel, so access to the city centre is simple & cheap.

Good reception .Helpful staff.