Information message

Novotel Suites Clermont Ferrand Polydome Hotel 4 stars

Customer review rating 4.5/5 4,638 reviews

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Suites Clermont Ferrand Polydome
See on a map
+ 20 Services

Hotel extras

  • Private car park (37 spots). Fees. Not bookable. Subject to availability.

  • 5 minutes' walk from the Marcel Michelin rugbystadium

  • Unrestricted access to the fitness room 24 hours a day

  • Terrace

  • 24-hour Web corner on a Mac with printer. FreeWIFI throughout the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Massage
  • Outdoor tennis court (nearby)
Business services
  • 1 Meeting room(s)
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Clermont Ferrand Polydome

52 54 Avenue de la Republique
63100 clermont ferrand
france

Tel: +33473423473

Fax: (+33)4/73423477

Check-in from 14h00

Check out up to 12h00

  • Station Polydome :  ligne A Station 1er mai

  • By plane

    AULNAT At 5km / 3.11 miles

  • By train

    CLERMONT FERRAND At 1.4km / 0.87 miles

GPS :45.785396, 3.10208

Our accommodation(s)

Our restaurants and bars

COMPTOIRS NOMADES

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Novotel Suites Clermont Ferrand Polydome

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,638 reviews

TripAdvisor Rating 4.5/5

1,032 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

mediocre

Customer review rating 2.5/5

Adam Business - 13/09/2021 Confirmed reviews ALL

For plus: breakfasts, localization, daily cleaning service, fitness room For minus: view on next building 10 m away (while same price room for nice view on the other side), some signs of room worn out ( fridge door, bathtub stopper leaking), missing basic kitchen equipment (plates, knife, forks, wine cork screw), dishwasher in room for no use.

Poor experience

Customer review rating 2.5/5

Sl Families - 25/08/2021 Confirmed reviews ALL

Not a great experience: - upon arrival by car around 5pm, I was stopped at the parking gate by an employee telling me that there was no space left and that I needed to park in the street. I had specifically chosen this hotel to have a parking space secured as I was travelling with a fully loaded boot, so this was the first disappointment. - then when I got into the room, I realized it was not the one I had paid for: only a queen size bed for 2 people, while I had paid for a family room with 1 double-bed + 1 sofa + mini kitchen. I had to go back to the reception and complain about this room. Eventually I received the key for the right room I had paid for.

Dear SOPHIE L., Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont-Ferrand Polydome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline BECKER Directrice

Good

Customer review rating 3.5/5

Nils Families - 15/08/2021 Confirmed reviews ALL

Good

Nice continental breakfast and OK room

Customer review rating 3.0/5

William Couples - 14/08/2021 Confirmed reviews ALL

Our room was had a large double bed and a single bed with a cover and two pillows that they describe as a sofa. We had a lot of trouble sleeping due to a couple of issues. The bed had a plastic type of protector over the mattress and that made it very hot and sticky even with the AC as cold as it could get. I did not realize this until too late. The mattress was too soft and gave very little support and in my opinion not very good quality. The room was at the front corner of the building so we had a bit of street noise. The kitchen had no dishes or utensils at all. We had to go request these items at the front desk and the receptionist seemed like we were the very first to need anything. We did not get dish soap, dishwasher tablets, a sponge or towel with the tray of items he was able to round up. The refrigerator does not have a freezer compartment for those who may need one for their ice packs. We did appreciate the separate shower and tub. The TV on a mobile cart is not easy to move as the cables get caught under the wheels.

Dear WILLIAM R., Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont-Ferrand Polydome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Knowing that you were 2 adults, you stayed in a room with a chaise longue. For hygienic reasons our mattresses are protected by disposable draw sheets. Accor bedding is the same in all Novotel hotels and customers in general love our beds. We store the dishes in our kitchen, they are available on request at the reception and they are cleaned by the room staff. On request, we can put the ice cubes in the freezer in our kitchen. Greetings Sincerely, Céline BECKER Directrice

Good stay

Customer review rating 4.0/5

Karl Business - 06/08/2021 Confirmed reviews ALL

Service as usual. In holiday time, the parking sports are limitted.

Super Hotel

Customer review rating 5.0/5

Gwen Business - 17/06/2021 Confirmed reviews ALL

Well placed certainly, but above all a great attentive team. Relaxed, efficient, and professional, always a pleasure to stay there

Hotel Central

Customer review rating 3.5/5

C. Solo - 04/02/2021 Confirmed reviews ALL

Chambre confortable

good overall experience

Customer review rating 3.5/5

Anonymous Business - 04/01/2021 Confirmed reviews ALL

despite the conditions (covid rules), nearly everything was possible thanks to an helpful team.

Ok

Customer review rating 3.5/5

Pg Business - 11/12/2020 Confirmed reviews ALL

Hôtel très correct

Excellent option for families with children

Customer review rating 5.0/5

A.l Families - 24/10/2020 Confirmed reviews ALL

Spacious room for family with 3 small children: central location but quiet area. Probably one of the best options in terms of accommodation for a family stay.

Great service

Customer review rating 4.5/5

Laurent Business - 06/10/2020 Confirmed reviews ALL

Very helpful and friendly staff who helped me in dealing with some technical issues I had with my laptop.

WELL LOCATED

Customer review rating 4.0/5

G. Business - 19/09/2020 Confirmed reviews ALL

NA

Good place for short stay

TripAdvisor rating 4.0/5

obaidk585 Family - 17/08/2019 TripAdvisor review

Staff was nice and helpful. Breakfast was better than other Novotel facilities. Parking was good. Hotel was clean. The room was as expected. We were family of 4 with 2 kids and kid had separate beds. The washroom looks like cruise washroom, quite small and all pre febricated

Good hotel

TripAdvisor rating 4.0/5

Gug1969 Family - 03/09/2018 TripAdvisor review

The room was clean and spacious. The staff were friendly and helpful, the location is good to reach the Michelin Museum and ASM stadium with a 10 minutes walk. Not very far from the nice city center but need to drive if traveling with children. Good breakfast.

Dear guest, Thank you for this reply. We are happy to see that your stay was so wonderfull with as. To get to the city center you can take a Tramway just front of the hotel. We hope to see you again to visit our region :) Best regards Anna BOHORODZICZ

Great rooms, very friendly staff, successful stay

TripAdvisor rating 5.0/5

Stout21 Family - 30/07/2018 TripAdvisor review

The hotel has great rooms which are very spacious and well kept. Breakfast was very nice on the terrace and there was a good selection of things to eat. There is also a children's corner with many books and even some guidebooks for adults. Getting into town was easy and will be even easier once the tram runs again.

Dear, Thank you for sharing your experience with us. Your comment is motivating for the reception, the cleaning and the breakfast staff. We give our best to make you feel comfortable during your holidays. There is a wide selection for the breakfast and thanks to the good weather, you can enjoy the terrace  Obviously, everybody is waiting for the tram to come back in September! In the meantime, you can reach the city center in 20min by walk. Best regards. Kévin LARANCE

Two days in Clermont Fernan Novotel next to the Polydome

TripAdvisor rating 4.0/5

GraemeS_13 Couples - 27/07/2018 TripAdvisor review

We ( couple) had a lovely room with a view of the grape vines on the mountains. The hotel is next to the tram line but we walked into the historic city as it was a warm day with out a cloud in the sky. The room is as you expect with the Novotel group 4 large windows that can be opened for fresh air/ air con/ inroom expresso coffee machine/ cold fridge/ and all the comforts of home, even an express breakfast in your room which we used.. yes we will stay again if in the area .

Dear, It is a pleasure for the whole team to read you. Yes indeed, our 30m² rooms are fit for any kind of guest : workers, families, short stay, long stay… They all have a small fridge, micro waves, bath, shower, separate toilets and even a kitchenette in some of them. The hotel is well located. We are close to the rugby stadium, restaurants, concert hall and you can reach the city center in only 15-20min by walk or take the tram which is just in front of the hotel. Everything is made to make you appreciate your stay with us. Best regards, Kevin LARANCE

Rugby in Clermont

TripAdvisor rating 5.0/5

204malcolmd Family - 21/12/2017 TripAdvisor review

The hotel is perfectly situated close to the stadium and opposite a tram stop with easy access to the centre of town . There is plenty to do in the area and it is close to the Michelin Museum which is well worth a visit

Dear Guest, Thank you very much for this nice comment. We hope that you will return for a next rugby match. Merry Christmas. Céline BECKER General Manager

Thoroughly recommend this hotel.

TripAdvisor rating 5.0/5

Diana9855 Couples - 26/10/2017 TripAdvisor review

Exceptionally friendly and helpful staff. Spacious, modern, well designed and equipped suites. Convenient on site parking. Ideal for attending events at the Stade Michelin. No complaints or criticisms whatsoever we will definitely return.

Dear, I am so happy to read you ! In Suite Novotel we try to make your stay exceptionally each time you visit us. It is always a pleasure to learn that our guests are satisfied with our service. Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay with us. Anna BOHORODZICZ Assistante de Direction

Travellers' Rest

TripAdvisor rating 4.0/5

Haynest Couples - 09/04/2017 TripAdvisor review

Our room was clean, comfortable and quiet. It was some distance from our target of Clermont Ferrand station but the venue quality made up for this. Breakfast choice was to their usual good standard and the staff were all friendly. Other restaurants and amenities are only a short tram ride away.

New findings

TripAdvisor rating 4.0/5

kamegon Family - 16/11/2016 TripAdvisor review

I planed to stay in Clermont Ferrand for sight seeing. But I had difficulty to find a suitable hotel in the center of the city. Finally I made a reservation to this hotel since access seemed good by using tram. We, myself and my wife were very much satisfied with this hotel since access to the town was very good as expected and the room was wide and very comfortable for 2 day-stay. Moreover, we enjoyed to visit Michelin Museum close to the hotel.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in clermont ferrand