Name: Novotel Suites Clermont Ferrand Polydome
Address: CLERMONT FERRAND, 63100, FRANCE
Telephone: (+33)4/73423473

Novotel Suites Clermont Ferrand Polydome 4 stars

Customer review rating (ALL Rating) 4.4/5 1,099 reviews

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Description

Novotel Suites Clermont Ferrand Polydome

Mid-scale hotel for short and longer stays

Welcome to your "home sweet home!" We look forward to welcoming you to Clermont for a relaxing stay. We can't wait to show you our excellent hospitality and count you among our regular and treasured guests. Try us; you'll love us.

Hotel Manager

The dynamic up-to-date team at Novotel Suites Clermont-Ferrand Polydome welcomes you to its establishment with its spacious 30 m² rooms. With its meeting room, our Clermont-Ferrand hotel invites you to enjoy its bar and gourmet store for your relaxation in the lobby or on the terrace. Focused on your comfort and rest, we also provide a sports room and free seated massages every Thursday.

Hotel extras

Private car park (37 spots). Fees. Not bookable. Subject to availability.
5 minutes' walk from the Marcel Michelin rugbystadium
Unrestricted access to the fitness room 24 hours a day
Terrace
24-hour Web corner on a Mac with printer. FreeWIFI throughout the hotel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Suites Clermont Ferrand Polydome

52 54 Avenue de la Republique
63100 CLERMONT FERRAND
France

Telephone +33 4 73 42 34 73

+33 4 73 42 34 77

Station Polydome: ligne A Station 1er mai

By plane
AULNAT At 5km / 3.11 miles
By train
CLERMONT FERRAND At 1.4km / 0.87 miles

GPS:45.785396, 3.10208

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

On site

Car park
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

COMPTOIRS NOMADES

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Our accommodation(s)

Superior Suite - 323 sq. ft. (30 m²) - with a double bed and sofa bed

Max. number of persons: 2
Area: From 30 m² / 322 sq ft
Views: City View Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities

Superior Family Suite - 323 sq. ft. (30 m²) - with a double bed and sofa bed

Accessible room

Max. number of persons: 4
Area: From 30 m² / 322 sq ft
Views: City View Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities

Our guest reviews

Friendly stuff

Tomasz Business - 5/16/2022 Confirmed reviews ALL

Plenty of space in the room. Friendly staff at reception. Sufficient choice on the breakfast table. Good location.

Pleasant

Andy Families - 5/8/2022 Confirmed reviews ALL

Arrived late around midnight Got a parking spot and room pretty quick

Location very good

Ml Business - 4/30/2022 Confirmed reviews ALL

The hotel is located well, tram stop is in the front of the hotel. Room is spacious. Cleaning was done every day, no complaints about that. Breakfast is a bit limited in variety of foods, allergic foods are not available without asking from staff.

A big mess

Javier Families - 4/15/2022 Confirmed reviews ALL

Very bad. Alarm bell rang at 4h30. We could not sleep. No power supply. We could not have breakfast.

Good stay

Karl Business - 1/20/2022 Confirmed reviews ALL

Regular customer. always good to be back

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. Best regards, Audrey Meiller Gouvernante

Good stay

Xavier D. C. Families - 1/15/2022 Confirmed reviews ALL

1 room for 4 with a dog. Spacious, room weel maintained and handy with the kitchen.

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Audrey Meiller Housekeeper hotel

Good Value Room, Poor Customer Service

Loopy Solo - 11/16/2021 Confirmed reviews ALL

The room is a good value for the money however the level of customer service is lacking. I inquired about the safe being fixed. They assured me that someone looked at it and it was working however using their instructions and every possible combination of steps to lock the safe did not work. I also received a knock on my door the the day before my check out by housekeeping. I told them I would be going out within the hour but my room was never made up. When I left the hotel, the code to exit the parking area had been changed but I was not informed of the change or the new code, although charged for parking.

Good Stay

Kv Business - 11/8/2021 Confirmed reviews ALL

Plesant stay as usual

Thank you so much. Céline BECKER Directrice

Very good stay

Jean-marc D. Business - 11/2/2021 Confirmed reviews ALL

Novotel Suites in Clermont Ferrand has become my second or third home now :) I always stay there when I travel for business.

Dear Customer We are delighted to read such a beautiful comment. Glad to read that our hotel is your second home. Thank you very much for your loyalty. See you soon Céline BECKER Directrice

Parfait

Anonymous Business - 10/20/2021 Confirmed reviews ALL

Impeccable

Merci beaucoup Céline BECKER Directrice

not bad

Mria Business - 10/9/2021 Confirmed reviews ALL

Staff was not friendly at all, room was not ok for a 4 star hotel, very old

Dear Customer, We are sorry for the bad reception you received, we are usually congratulated on the reception of our team. Soon our hotel will be renovated. Greetings Céline BECKER Directrice

Impeccable

Anonymous Business - 9/20/2021 Confirmed reviews ALL

Très positive

Merci beaucoup Céline BECKER Directrice

mediocre

Adam Business - 9/13/2021 Confirmed reviews ALL

For plus: breakfasts, localization, daily cleaning service, fitness room For minus: view on next building 10 m away (while same price room for nice view on the other side), some signs of room worn out ( fridge door, bathtub stopper leaking), missing basic kitchen equipment (plates, knife, forks, wine cork screw), dishwasher in room for no use.

Dear ADAM W., Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont-Ferrand Polydome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline BECKER Directrice

Poor experience

Sl Families - 8/25/2021 Confirmed reviews ALL

Not a great experience: - upon arrival by car around 5pm, I was stopped at the parking gate by an employee telling me that there was no space left and that I needed to park in the street. I had specifically chosen this hotel to have a parking space secured as I was travelling with a fully loaded boot, so this was the first disappointment. - then when I got into the room, I realized it was not the one I had paid for: only a queen size bed for 2 people, while I had paid for a family room with 1 double-bed + 1 sofa + mini kitchen. I had to go back to the reception and complain about this room. Eventually I received the key for the right room I had paid for.

Dear SOPHIE L., Thank you for taking the time to tell us about your experience at the Novotel Suites Clermont-Ferrand Polydome. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline BECKER Directrice

Good place for short stay

obaidk585 Families - 8/17/2019 TripAdvisor review

Staff was nice and helpful. Breakfast was better than other Novotel facilities. Parking was good. Hotel was clean. The room was as expected. We were family of 4 with 2 kids and kid had separate beds. The washroom looks like cruise washroom, quite small and all pre febricated

Good hotel

Gug1969 Families - 9/3/2018 TripAdvisor review

The room was clean and spacious. The staff were friendly and helpful, the location is good to reach the Michelin Museum and ASM stadium with a 10 minutes walk. Not very far from the nice city center but need to drive if traveling with children. Good breakfast.

Dear guest, Thank you for this reply. We are happy to see that your stay was so wonderfull with as. To get to the city center you can take a Tramway just front of the hotel. We hope to see you again to visit our region :) Best regards Anna BOHORODZICZ

Great rooms, very friendly staff, successful stay

Stout21 Families - 7/30/2018 TripAdvisor review

The hotel has great rooms which are very spacious and well kept. Breakfast was very nice on the terrace and there was a good selection of things to eat. There is also a children's corner with many books and even some guidebooks for adults. Getting into town was easy and will be even easier once the tram runs again.

Dear, Thank you for sharing your experience with us. Your comment is motivating for the reception, the cleaning and the breakfast staff. We give our best to make you feel comfortable during your holidays. There is a wide selection for the breakfast and thanks to the good weather, you can enjoy the terrace  Obviously, everybody is waiting for the tram to come back in September! In the meantime, you can reach the city center in 20min by walk. Best regards. Kévin LARANCE

Two days in Clermont Fernan Novotel next to the Polydome

GraemeS_13 Couples - 7/27/2018 TripAdvisor review

We ( couple) had a lovely room with a view of the grape vines on the mountains. The hotel is next to the tram line but we walked into the historic city as it was a warm day with out a cloud in the sky. The room is as you expect with the Novotel group 4 large windows that can be opened for fresh air/ air con/ inroom expresso coffee machine/ cold fridge/ and all the comforts of home, even an express breakfast in your room which we used.. yes we will stay again if in the area .

Dear, It is a pleasure for the whole team to read you. Yes indeed, our 30m² rooms are fit for any kind of guest : workers, families, short stay, long stay… They all have a small fridge, micro waves, bath, shower, separate toilets and even a kitchenette in some of them. The hotel is well located. We are close to the rugby stadium, restaurants, concert hall and you can reach the city center in only 15-20min by walk or take the tram which is just in front of the hotel. Everything is made to make you appreciate your stay with us. Best regards, Kevin LARANCE

Rugby in Clermont

204malcolmd Families - 12/21/2017 TripAdvisor review

The hotel is perfectly situated close to the stadium and opposite a tram stop with easy access to the centre of town . There is plenty to do in the area and it is close to the Michelin Museum which is well worth a visit

Dear Guest, Thank you very much for this nice comment. We hope that you will return for a next rugby match. Merry Christmas. Céline BECKER General Manager

Thoroughly recommend this hotel.

Chopspeople Couples - 10/26/2017 TripAdvisor review

Exceptionally friendly and helpful staff. Spacious, modern, well designed and equipped suites. Convenient on site parking. Ideal for attending events at the Stade Michelin. No complaints or criticisms whatsoever we will definitely return.

Dear, I am so happy to read you ! In Suite Novotel we try to make your stay exceptionally each time you visit us. It is always a pleasure to learn that our guests are satisfied with our service. Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay with us. Anna BOHORODZICZ Assistante de Direction

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