Novotel Suites Clermont Ferrand Polydome Hotel 4 stars

Très positive

For plus: breakfasts, localization, daily cleaning service, fitness room For minus: view on next building 10 m away (while same price room for nice view on the other side), some signs of room worn out ( fridge door, bathtub stopper leaking), missing basic kitchen equipment (plates, knife, forks, wine cork screw), dishwasher in room for no use.

Not a great experience: - upon arrival by car around 5pm, I was stopped at the parking gate by an employee telling me that there was no space left and that I needed to park in the street. I had specifically chosen this hotel to have a parking space secured as I was travelling with a fully loaded boot, so this was the first disappointment. - then when I got into the room, I realized it was not the one I had paid for: only a queen size bed for 2 people, while I had paid for a family room with 1 double-bed + 1 sofa + mini kitchen. I had to go back to the reception and complain about this room. Eventually I received the key for the right room I had paid for.

Good

Our room was had a large double bed and a single bed with a cover and two pillows that they describe as a sofa. We had a lot of trouble sleeping due to a couple of issues. The bed had a plastic type of protector over the mattress and that made it very hot and sticky even with the AC as cold as it could get. I did not realize this until too late. The mattress was too soft and gave very little support and in my opinion not very good quality. The room was at the front corner of the building so we had a bit of street noise. The kitchen had no dishes or utensils at all. We had to go request these items at the front desk and the receptionist seemed like we were the very first to need anything. We did not get dish soap, dishwasher tablets, a sponge or towel with the tray of items he was able to round up. The refrigerator does not have a freezer compartment for those who may need one for their ice packs. We did appreciate the separate shower and tub. The TV on a mobile cart is not easy to move as the cables get caught under the wheels.

Service as usual. In holiday time, the parking sports are limitted.

Well placed certainly, but above all a great attentive team. Relaxed, efficient, and professional, always a pleasure to stay there

Staff was nice and helpful. Breakfast was better than other Novotel facilities. Parking was good. Hotel was clean. The room was as expected. We were family of 4 with 2 kids and kid had separate beds. The washroom looks like cruise washroom, quite small and all pre febricated

The room was clean and spacious. The staff were friendly and helpful, the location is good to reach the Michelin Museum and ASM stadium with a 10 minutes walk. Not very far from the nice city center but need to drive if traveling with children. Good breakfast.

The hotel has great rooms which are very spacious and well kept. Breakfast was very nice on the terrace and there was a good selection of things to eat. There is also a children's corner with many books and even some guidebooks for adults. Getting into town was easy and will be even easier once the tram runs again.

We ( couple) had a lovely room with a view of the grape vines on the mountains. The hotel is next to the tram line but we walked into the historic city as it was a warm day with out a cloud in the sky. The room is as you expect with the Novotel group 4 large windows that can be opened for fresh air/ air con/ inroom expresso coffee machine/ cold fridge/ and all the comforts of home, even an express breakfast in your room which we used.. yes we will stay again if in the area .

The hotel is perfectly situated close to the stadium and opposite a tram stop with easy access to the centre of town . There is plenty to do in the area and it is close to the Michelin Museum which is well worth a visit

Exceptionally friendly and helpful staff. Spacious, modern, well designed and equipped suites. Convenient on site parking. Ideal for attending events at the Stade Michelin. No complaints or criticisms whatsoever we will definitely return.

Our room was clean, comfortable and quiet. It was some distance from our target of Clermont Ferrand station but the venue quality made up for this. Breakfast choice was to their usual good standard and the staff were all friendly. Other restaurants and amenities are only a short tram ride away.

I planed to stay in Clermont Ferrand for sight seeing. But I had difficulty to find a suitable hotel in the center of the city. Finally I made a reservation to this hotel since access seemed good by using tram. We, myself and my wife were very much satisfied with this hotel since access to the town was very good as expected and the room was wide and very comfortable for 2 day-stay. Moreover, we enjoyed to visit Michelin Museum close to the hotel.