Novotel Suites Clermont Ferrand Polydome 4 stars

Customer review rating (ALL Rating) 4.4/5 1,206 reviews

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Description

Hotel extras

  • Private car park (37 spots). Fees. Not bookable. Subject to availability.

  • 5 minutes' walk from the Marcel Michelin rugbystadium

  • Unrestricted access to the fitness room 24 hours a day

  • Terrace

  • 24-hour Web corner on a Mac with printer. FreeWIFI throughout the hotel.

Our accommodation(s)

Hotel location

Novotel Suites Clermont Ferrand Polydome

52 54 Avenue de la Republique
63100 CLERMONT FERRAND
France

GPS:45.785396, 3.10208

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

COMPTOIRS NOMADES

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,206 reviews

TripAdvisor Rating  4.5/5  1,087 reviews

Unfriendly Staff, especially two gentlemen in office

Customer review rating 0.5/5

Joo H. K. Business - Confirmed reviews ALL

I travel to Clermont-Ferrand about two weeks every two months. I will give this hotel a chance, so I stayed 11 days, big mistake. The two gentlemen that sat in office all the time, not very pleasant. The attitude was why are you bothering me. They sat in office and played with the phones, while guest is needing help. First day I was there, I told 3 different people that my refrigerator didn't work and I had food and beer, which I like to drink after long day cold, didn't get to enjoy it. I threw away food and didn't get to enjoy cold drink. Every-time I asked about refrigerator, don't bother me attitude. The breakfast staffs were great. You need to get rid of two gentlemen sat in the office all day long. I am stay at Mercure now, you can learn from staffs here about customer service. I will sharing my experience with my company travel site.

Dear, I am really surprised to read you. I am sincerely sorry for this inconvenience encountered during your stay. I just checked with our staff and they told me that they tried to find a solution as soon as possible. Even they kept your beers in the fridge downstairs. I am sad that you cannot give us another chance. I want to let you know that we are sorry to leave you with this memories. Our staff is always compliment for their helpful. Please accept our sincere apologies. Sincerely, The NOVOTEL SUITES team

I was very well taken care of

TripAdvisor rating 5.0/5

Adnan H TripAdvisor review

I stayed here for three weeks, and it's a very nice hotel! The room is well equipped and comfortable, and the staff is very attentive to customer needs. I needed some personal adjustments to my room and Eliot and Ismail did a great job of meeting these needs! I will recommend this hotel to my colleagues and friends who visit Clermont Ferrand.

Always good.

Customer review rating 4.0/5

Bas Business - Confirmed reviews ALL

Nice hotel, good breakfast, comfortable rooms.

Excellent Stay / Excellent Position

Customer review rating 5.0/5

Neil Couples - Confirmed reviews ALL

We stayed here due to it's proximity to the rugby stadium plus with a car park. Check in was faultless. Our room was large, comfortable and clean. The bed was comfortable and the shower powerful (we also had a separate bath!). Breakfast was plentiful and generally kept fresh and topped up. Easily sufficient foir starting the day. The Staff were friendly and helpful - even with simple obvious queries. Would recommend for rugby or the city )2 to 3 tram stops from outside).

Excellent Stay / Excellent Position

TripAdvisor rating 5.0/5

nsander219 TripAdvisor review

We stayed here due to it's proximity to the rugby stadium plus with a car park. Check in was faultless. Our room was large, comfortable and clean. The bed was comfortable and the shower powerful (we also had a separate bath!). Breakfast was plentiful and generally kept fresh and topped up. Easily sufficient foir starting the day. The Staff were friendly and helpful - even with simple obvious queries. Would recommend for rugby (5 minute walk) or the city (2 to 3 tram stops from outside). The hotel is in the midst of a refurbishment and so currently is noisy during the day.

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Other web-users rate our hotel

  • 290 reviews 8.2/10 Location
  • 617 reviews 7.8/10 Room
  • 591 reviews 9.3/10 Service
  • 10 reviews 4.8/10 WiFi
  • 379 reviews 8/10 Comfort
  • 297 reviews 7.6/10 Breakfast
  • 168 reviews 7.4/10 Cleanliness
  • 91 reviews 5.4/10 Vibe

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