ibis Styles Poitiers Centre Hotel 3 stars

Everything was great until after the checkout: Perfect location, very friendly and helpful receptionist, delicious breakfast, a new and pretty spacious room with a comfortable bed and a good bathroom that was all we needed after 7 hours of driving. HOWEVER, the experience with the hotel Manager (the boss) after the check-out was VERY TRAUMATIZING. We left the car at the hotel parking for another hour to quickly have a walk in the centre. After coming back, I asked at the reception if I could use a bathroom because I have chronic stomach problems, the answer was a yes. Once I entered the bathroom, a woman immediately started shouting at me (first in French) that I am not allowed to go, and was poiting at a sign (in French only) on the door. She was not explaining why I cannot go. I apologized and asked where can I use the bathroom, and she said in your room. When I said we have already checked out, she said then I cannot use anything. She was very rude and did not even let me finish my sentences. I left shocked and in a panic attack. I was later told this was the hotel boss (the Manager). In absolutely NO WAY should a Hospitality employee, especially the Hotel Manager, SHOUT AND BE SO RUDE to their customers who pay!!! I have never experienced anything like this before and am not sure I would ever come back to any of Accor Hotels again.

Staff were welcoming and helpful. The rooms were ready, clean, comfortable and a good temperature

Having misbooked another hotel we booked with ibis at the last minute. Everything went seamlessly very friendly welcoming and helpful staff. Room very clean and comfortable

Hotel was in a great location and was handy for everything. Finding it was another matter though because of road closures in the centre of Poitiers. The staff were very pleasant and extremely helpful.

Soothing and confortable,it feels just like home

Lack of staff at breakfast time resulted in tables not being cleared, the food selection becoming limited and reception staff having to assist, so no-one on reception.

This hotel is located in the centre of Poitiers. Acces by car is a bit difficult especially with a big car. The room was nicely decorated, quiet and spacious. Also the bathroom was top. Very charming and helpfull personnel when we arrived.

Very clean, comfortable and modern hotel with friendly staff. Close to the city centre and some beautiful buildings and church's. Nicely located for an evening stroll around the city

It was amazing,I will be back soon

Very conveniently situated and comfortable hotel, ideal for exploring Poitiers town centre on foot. One other plus was that they packed up and posted back to the UK the overcoat that we had inadvertently left in our room when we left. Although the manager phoned us as soon as it was discovered, we were by then too far on our way to the Channel ferry to return to collect it. The postage charge was a very reasonable one.

We enjoyed the stay at the centre of Poitiers. The staff were very friendly and helpful, the room large, comfortable and well equipped. The only slight downside is that access to the underground carpark is very narrow and really only suitable for small to medium cars. I did get my BMW X3 in, but it was quite a challenge! There should be something on the hotel website to this effect.

We checked in on line and were in our room within minutes of arriving. The room and bathroom were clean and light. The bed was extremely comfortable.

Very large room and excellent breakfast

Found Hotel by going through the Hotel De Ville car park as some of the streets were closed which was just across the road. Pulled up outside and off loaded our baggage. The hotel's carpark was closed (which we had been notified about in advance), got directions from reception to go round the block back to the Hotel De Ville carpark, not a problem, parked the car and came to the hotel, were we found out the great guys on reception had taken out baggage to our room. Well done you two so kind. Room was clean and tidy and and spacious, bathroom excellent, however would recommend a shower mat. This was our first time at an Ibis Styles Hotel and didnt realise that there was no coffee/tea making facilities in the room however in reception you could help yourself to as much coffee or tea you needed. Next time will bring a little kettle with me.) I liked the hotel, breakfast was continental but all tasty items as much as you wanted, liked the fresh orange juice sqeezer. There is no restaurant however reception can advise you of the many that are around the hotel and they did and we had a great meal.

Enjoyed the stay here, very large room!