ibis Styles Poitiers Centre Hotel 3 stars

Everything was great until after the checkout: Perfect location, very friendly and helpful receptionist, delicious breakfast, a new and pretty spacious room with a comfortable bed and a good bathroom that was all we needed after 7 hours of driving. HOWEVER, the experience with the hotel Manager (the boss) after the check-out was VERY TRAUMATIZING. We left the car at the hotel parking for another hour to quickly have a walk in the centre. After coming back, I asked at the reception if I could use a bathroom because I have chronic stomach problems, the answer was a yes. Once I entered the bathroom, a woman immediately started shouting at me (first in French) that I am not allowed to go, and was poiting at a sign (in French only) on the door. She was not explaining why I cannot go. I apologized and asked where can I use the bathroom, and she said in your room. When I said we have already checked out, she said then I cannot use anything. She was very rude and did not even let me finish my sentences. I left shocked and in a panic attack. I was later told this was the hotel boss (the Manager). In absolutely NO WAY should a Hospitality employee, especially the Hotel Manager, SHOUT AND BE SO RUDE to their customers who pay!!! I have never experienced anything like this before and am not sure I would ever come back to any of Accor Hotels again.

Staff were welcoming and helpful. The rooms were ready, clean, comfortable and a good temperature

Having misbooked another hotel we booked with ibis at the last minute. Everything went seamlessly very friendly welcoming and helpful staff. Room very clean and comfortable

Hotel was in a great location and was handy for everything. Finding it was another matter though because of road closures in the centre of Poitiers. The staff were very pleasant and extremely helpful.

Soothing and confortable,it feels just like home

Lack of staff at breakfast time resulted in tables not being cleared, the food selection becoming limited and reception staff having to assist, so no-one on reception.

This hotel is located in the centre of Poitiers. Acces by car is a bit difficult especially with a big car. The room was nicely decorated, quiet and spacious. Also the bathroom was top. Very charming and helpfull personnel when we arrived.

Very clean, comfortable and modern hotel with friendly staff. Close to the city centre and some beautiful buildings and church's. Nicely located for an evening stroll around the city

It was amazing,I will be back soon

This is the fifth stay at Ibis Style and the fifth time we have been reluctant to leave. From the second you enter the reception area until the second you drive out of the garage you are treated to first class service. The reception staff go out of their way to ensure everything is perfect for you; the standard of cleaning is second to none and the breakfast staff are simply lovely and again so helpful. Breakfast is simple continental as you would expect but is arranged beautifully and truly fresh. The only complaint we have is that we cannot rate the whole experience higher than a five.

The hotel is very well kept and seems new, even if it was totally refurbished a few years ago. The architecture is interesting as it used to be a bank. This we learnt from the very kind gentleman at the reception awaiting our arrival.

We loved the bright decoration and airy modern style of the hotel. The reception staff were friendly, helpful and knowledgeable, both about the hotel and Poitiers. Breakfast was a generous buffet. The only drawback was trying to drive there through the narrow one way streets when our sat nav could not find the hotel or the car parking (not on the same street).

Weekend stopover in way back to UK from Dordogne. Central location with added security of secure underground parking but hey that access could be difficult for some - very tight, spiral ramp 😄 Great clean modern room, big bathroom with shower ( no bath if that’s important to you). Good breakfast, and we enjoyed the convenience of being able to get a meal in our room on the Sunday from the vending machine

In a prime, central location in the middle of the 'old town' (so, great for exploring and dining) this hotel is, of course 'Styles'-ish and whether that's for you is a matter of personal taste - we found the huge central atrium is bit odd...empty even...and the breakfast area a bit gloomy (warm lighting would help) albeit that breakfast itself was, as ever, very good. That apart, the front desk staff were lovely, and very helpful; the room was huge and the bathroom in particular large and spotlessly clean, and 'impec' again when we got back from a day out. A couple of points I would leave in the suggestions box - the legendary Ibis bed isn't so great if it's covered with a 'plastic' mattress protector which leaves you hot and sweaty; the shower tray is an attractive but featureless slab which is therefore borderline dangerous when wet and soapy - shower mats please! And finally the...er...'toilet tissue' was, I think, the cheapest, nastiest and roughest I've used in a hotel...or almost anywhere else! A word of warning if you're driving. Our sat-nav took us to what would have been the front door but the route was blocked by those pop-up bollards which preserve the pedestrian precinct. Fortunately the bollards oblige you to park in the multi storey which was, I think, a cheaper option than the hotel one, but we had to go up five floors to find a space then it's a short walk to the hotel. NB nice Carrefour City there too.

So many visits,have already booked our return.This was a new experience some of the large rooms are very big with bacony but room 307 was massive. I can only believe it is also used as a famiy room.It even had a seperate toilet. As usual it was excellent albeit the TV was some distance away for late night bed viewing. Oe niggle was that the exterior of the windows could have done with a clean. Breakfast more than adequate