Mercure Poitiers Centre Hotel 4 stars

Customer review rating 4.5/5 2,590 reviews
Mercure Poitiers Centre Hotel
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 13h30

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000
poitiers
france

Tel: +33549505060

Fax: (+33)5/49509573

Contact email

Check-in from 13h30

Check out up to 12h00

  • VITALYS :   PICTAVIENNE THEATRE

  • By plane

    BORDEAUX MERIGNAC At 257km / 159 miles

  • By train

    GARE TGV POITIERS At 0.8km / 0.5 miles

GPS :46.583024, 0.339759

Our accommodations

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Classic Room with terrace - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
Accessible room

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Superior Room with a double bed, situated in the ancient chapel

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Suite with a double bed, situated in the ancient chapel

  • Max. number of persons: 2
  • Area: From 33
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Kettle
  • Business Desk(...)

Our restaurants and bars

LES ARCHIVES

Type of cuisine: French

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LES ARCHIVES (INDÉPENDANT)

Photo non contractuelle / Strictly non binding

Independent bar located within the Chapel and accessible from the hotel reception.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 35

  • Maximum capacity: 19 people

Find out more

Our guest reviews for
Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,590 reviews

Good hospitality, best location

Customer review rating 4.5/5

T. C. Friends - 12/01/2020 Confirmed reviews ALL

All the staffs I encountered during the visit has been extremely warm and helpful, check in, restaurant and check out. We were staying in the old chapel rooms, however, they are a bit worn out and badly need a renovation.

Dear C. T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stay in Poitier

Customer review rating 4.5/5

Wiste Couples - 10/01/2020 Confirmed reviews ALL

First time we have stayed in this hotel but we were very pleased we did. From the reception staff to the restaurant staff we found everybody very helpful and professional. The hotel is in an impressive old building which was great. We had a very nice evening meal in the restaurant and breakfast on floor 2 was good in a lovely old part of the building. Parking was in the Theatre car park but it was close to the hotel so no problems with our car.

Not worth the price

Customer review rating 4.5/5

Flavien Couples - 30/12/2019 Confirmed reviews ALL

Definitely not the usual Mercure standing. Not satisfied, specifically the service from the restaurant just beside the hotel.

Dear FLAVIEN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

OuiOui est à l'hotel

Customer review rating 4.5/5

Zorglub46360 Business - 24/12/2019 Confirmed reviews ALL

Did experience nice adaptation for front desk and breakfast people in charge (late guests invitation to join sunday breakfast)

Dear ERIC S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poitiers

Customer review rating 4.5/5

Andrea Families - 10/12/2019 Confirmed reviews ALL

Very nice hotel. The room (privilege) is very big with a very good equipments. The only thing is that we can’t reserve it for children while the room is big enough to put a bed supplement. But we have the right (the receptionist doesn’t know it!!) to keep our children (till 13 years) in our room and the breakfast is free for them.

Customer review rating 4.5/5

Anonymous Families - 12/11/2019 Confirmed reviews ALL

Excellent, I really enjoyed my stay, the rooms were very clean, quiet and warm; the staff were very professional and friendly.

Very nice and unusual setting, excellent restaurant

Customer review rating 4.5/5

Dick D. L. Business - 04/11/2019 Confirmed reviews ALL

On the whole very good indeed but I think it should be made clear when booking this is not a good setting for guests in wheelchairs or other mobility problems.

Nice

Customer review rating 4.5/5

Kieran W. L. Business - 10/10/2019 Confirmed reviews ALL

The know Mercure standard spiced up with a beautiful building.

A great example of French charm and service

Customer review rating 4.5/5

Joseph Couples - 06/10/2019 Confirmed reviews ALL

All the staff were helpful, especially the reception and restaurant staff. The traditional decor was very stylish but some updating is required.

high score thanks to attentive personnel

Customer review rating 4.5/5

Anonymous A. M. Couples - 30/09/2019 Confirmed reviews ALL

Happy with: - upgrade granted - nespresso coffee - size room - location - bed - TV - shower - safe - minibar NOT happy with (recommendations): - Nuxe soap is not animal cruelty free (see eg. PETA website: https://features.peta.org/cruelty-free-company-search/index.aspx), a strong recommendation for the whole ACCOR Chain to improve this. - 1 towel (once) was not very clean - in general cleaning can be improved - room not soundproof (guests in connecting rooms could be heard easily) - architecture/finishing of the rooms

Very pleasant stay

Customer review rating 4.5/5

H Business - 30/09/2019 Confirmed reviews ALL

Gorgeous location, great restaurant. The staff was truly amazing, world class service. Both Flavin in the evening and the morning young woman went above and beyond to make my stay memorable. Congrats to them.

A very pleasant overnight stay

Customer review rating 4.5/5

David P. Couples - 29/09/2019 Confirmed reviews ALL

We have stayed in Poitiers many times, but, this was our first visit to the Mercure. We had a well-appointed, quiet and comfortable room and the breakfast was excellent. Lovely to be recognised by the breakfast supervisor whom we had met previously when staying at the Ibis Styles.

Customer review rating 4.5/5

Anonymous Business - 28/09/2019 Confirmed reviews ALL

Excellent

A good stay in an interesting hotel and town, but with a couple of problems.

Customer review rating 4.5/5

Beryl O. Couples - 26/09/2019 Confirmed reviews ALL

The two problems were the low level of lighting in our bathroom (room 106) and in parts of the breakfast area. My husband was unable to shave in the bathroom because of this. Reading labels on jam jars or bottles for example was very difficult. All other aspects of the hotel were good : bed, shower, air conditioning, cleanliness, helpful staff, etc. We also enjoyed the unusual and attractive architecture.

fabulous room

Customer review rating 4.5/5

Anon Couples - 23/09/2019 Confirmed reviews ALL

very nice. the room was at the top of an old chapel, very well done!

Perfect complement to a wedding weekend

Customer review rating 4.5/5

Cq Friends - 17/09/2019 Confirmed reviews ALL

Excellent location, impressive architectural ensemble. The rooms were of a high standard, spotlessly clean - the suite was a delight with its traceries of roof beams and view over the rooftops of Poitiers. Staff were uniformly friendly, welcoming, quick to respond to every request, provide information, etc. Breakfast offered plenty of choices, very fresh and appetising. My guests enjoyed their stay very much, so thank youth all concerned for playing your part in a wonderful wedding weekend!

Absolutely wonderful stay in early September 2019

Customer review rating 4.5/5

Joe F. A. Couples - 12/09/2019 Confirmed reviews ALL

It couldn’t have been better. It certainly didn’t hurt that we had long ago pre-booked their one and only totally magical Room 422 located in the nave of the old Jesuit church & monastery built there in 1854. The staff were beyond outstanding and went out of their way to ensure our complete satisfaction. Highly recommended! One very minor complaint was that one morning the buffet breakfast lady stopped putting out food - hot and cold - nearly an hour before the advertised end of service. People were still arriving, wandering around with empty plates in their hands, but finding pretty much nothing to eat besides bread!

Mrs K.

Customer review rating 4.5/5

Sharon Families - 03/09/2019 Confirmed reviews ALL

The staff were very friendly, the room clean and comfortable. My only comment was the frustration in having to log into the wifi every time.

Dear SHARON K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Over rated, expensive and tired

Customer review rating 4.5/5

L E. Families - 02/09/2019 Confirmed reviews ALL

We stayed overnight on our way to Bergerac. Rooms were tired and the beds uncomfortable. Expensive for what it is.

Dear LINDSAY D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Maree Solo - 29/08/2019 Confirmed reviews ALL

Beautiful room and great location.

Dear MAREE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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