Mercure Poitiers Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,473 reviews

Hotel extras

Use the cozy meeting room for your work seminars (max. 19 people) and enjoy the Les Archives restaurant with food and menu options to fit around your meetings,

Our accommodation(s)

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000 POITIERS
France

GPS:46.583024, 0.339759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

LES ARCHIVES

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,473 reviews

TripAdvisor Rating  4.5/5  830 reviews

Certificate of excellence 2023

Good Room, but Missing Coziness

Customer review rating 3.0/5

Alex Couples - Confirmed reviews ALL

We stayed only one night - the room was fantastic but the breakfast was unsatisfying versus what you could get at a boulangerie for much cheaper. The staff didn't permit folks to sit near the windows looking out on the city, instead keeping breakfast in a cramped section by the elevator. Additionally the hot water didn't work that morning. Overall not worth the price.

Excellent stay

Customer review rating 5.0/5

J B. Couples - Confirmed reviews ALL

Upon arrival we received the warmest welcome from the 2 gentlemen at Reception that we have ever received in any hotel we have stayed at (and we travel a lot). They went out of their way to make our stay as comfortable as possible. The hostess in the restaurant also accommodated us for dinner even though they were fully booked. The women at the Reception the next morning were also very friendly and helpful.

Dear JEAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to stay in Poitiers

Customer review rating 5.0/5

Alethea F. Couples - Confirmed reviews ALL

We just needed a quick stop over in Poitiers before taking an early train the following morning. Great hotel, very welcoming staff and delicious dinner in the restaurant. Perfect. Thank you

Dear ALETHEA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ridiculously complex wi-fi password meant no access for my phone

TripAdvisor rating 3.0/5

pjeremyandrews TripAdvisor review

Room not that impressive. Only discovered it is a converted church when I logged on to booking.com. But the main reason for writing this review is to point out that they protect their wi-fi with a ridiculously complicated password. (Why? At most it only needs to stop people tapping into it from the street). The upshot is that I was not able to access their wi-fi from my phone. Reception staff were friendly but basically claimed their system wasn’t at fault. Disappointing

Hello, it is our turn to be disappointed by your comment. We do not protect our WIFI .. On the contrary, we have been making it available to our clientele for years. Does our establishment , because of this malfunction probably caused by an internal fire of your system , deserves this comment? The reading of post other than yours leaves us to think that no.. What a shame to punish us this way!!!!

Great hotel

Customer review rating 4.5/5

Paula Families - Confirmed reviews ALL

We had two rooms a spacious and well set up.

Dear MIGUEL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the problem encountered during your reservation, we will do our best to ensure that it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 381 reviews 8.9/10 Location
  • 532 reviews 7.1/10 Room
  • 715 reviews 9.3/10 Service
  • 13 reviews 5/10 WiFi
  • 254 reviews 8.9/10 Vibe
  • 241 reviews 7.4/10 Breakfast
  • 193 reviews 7.3/10 Amenities
  • 87 reviews 7.3/10 Cleanliness

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