Tres bel hotel

Some details must be fixed. Once I arrived to the room, I saw the water boiler was not working. I just reporte it. The fridge was not turned on. Once I arrived to take my breakfast, I was informes that somebody else took it in my place before. I was allowed to take the breakfast, but it was unconfortable. Please pay attention when cleaning the bathroom

Friendly staff and always helpful. Clean and tidy rooms and pleasant stay overall.

We always stay in the attic suite, love the quirky character of the room. Reception staff always charming. Only quibble is complete lack of bar or anywhere comfortable outside of the room to have an apero or digestif. And it's a restaurant, so it's bizarre that you can't get an Irish coffee - they must have all the ingredients! Over charged for the drinks we did have on departure and took a few minutes to get a refund.

1) damp and dirty patches on ceiling room 318, 2) no drawers at all for putting clothes away, 3) very small hanging spare with a curtain no doors, 4) Soap dispenser for wash basin about 1 metre away on another wall, 5) WIFI instructions obsolete 6) query on arrival for 2 day stay whether we wanted the room cleaned the next day, 7) walls of corridor to room undecorated concert and no pictures

nice hotel, friendly service although not always very efficient

Good

Great stay in a historic building with comfy rooms and a superb restaurant. Only improvement in my view would be a nice local cheese offer at for breakfast.

Very professional personnel , Top services ! Good restaurant, rich breakfast, I recommend it with confidence! Comfortable rooms, different architecture The position is very good, right in the city center The Best Hotel in Poitiers

the hotel is well located in the city center in a very nice building. Unfortunately the whole added fourniture in the inside building make the building lose all its charm...rooms, corridors more in a motel style but certainly not 4* charming hotel that it could be. Nice receptionists, very friendly.

Very centric place. Good breakfast and very good restaurant. Must be reserved, always full. only one bad think. It is not possible to open the windows. I like open the windows at the morning, but not possible....

An overnight stay on the way home to the UK. We often stay in Poitiers, but, our usual hotel (Ibis Styles, Poitiers Centre) was full. The Mercure, higher-rated and more expensive, made a good alternative. The standard room (422) was comfortable, quiet and well equipped. Not only that, but, stylishly created, in a corner position, under a vaulted ceiling. The bath and shower were in the room, rather than being in a separate bathroom. No problem there, but, the side of the bath (which was also the shower) was rather high for the not-so-young to step in and out. Breakfast was excellent, with eggs and bacon, plus all the usual cheese, meat and fruit that Mercure and Ibis do well. The hotel is located just a few minutes from the Theatre Auditorium car park, which was easy to use and reasonably priced.

We had the cheaper "Classic" room. It was spacious and had a good sized shower room. What spoilt it for us and made it feel cheap was a portable electric heater (no actual central heating, cardboard cups for hot drinks and plastic "glasses" for water. So it felt more like an Ibis than a Mercure. Breakfast was OK in a spectacular setting.

The conversion of this former chapel has resulted in inadequate space being assigned to the bedrooms such that, in particular, the ensuite bathrooms are less than satisfactory both in terms of size and in layout. There is insufficient space for toiletries, insufficient towel rails and barely enough room for a toilet. The lack of dedicated parking was an issue. Overall: disappointing.

Plus: 1. quiet location2. quick access to historic city places3. hotel in historic buildingMinus:1. standard room is not at four stars level2. Standard room is lacking ambience when compared to the entire building3. rate for standard room is too high