Mercure Poitiers Centre Hotel 4 stars

Excellent, I really enjoyed my stay, the rooms were very clean, quiet and warm; the staff were very professional and friendly.

On the whole very good indeed but I think it should be made clear when booking this is not a good setting for guests in wheelchairs or other mobility problems.

The know Mercure standard spiced up with a beautiful building.

All the staff were helpful, especially the reception and restaurant staff. The traditional decor was very stylish but some updating is required.

Happy with: - upgrade granted - nespresso coffee - size room - location - bed - TV - shower - safe - minibar NOT happy with (recommendations): - Nuxe soap is not animal cruelty free (see eg. PETA website: https://features.peta.org/cruelty-free-company-search/index.aspx), a strong recommendation for the whole ACCOR Chain to improve this. - 1 towel (once) was not very clean - in general cleaning can be improved - room not soundproof (guests in connecting rooms could be heard easily) - architecture/finishing of the rooms

Gorgeous location, great restaurant. The staff was truly amazing, world class service. Both Flavin in the evening and the morning young woman went above and beyond to make my stay memorable. Congrats to them.

We have stayed in Poitiers many times, but, this was our first visit to the Mercure. We had a well-appointed, quiet and comfortable room and the breakfast was excellent. Lovely to be recognised by the breakfast supervisor whom we had met previously when staying at the Ibis Styles.

Excellent

The two problems were the low level of lighting in our bathroom (room 106) and in parts of the breakfast area. My husband was unable to shave in the bathroom because of this. Reading labels on jam jars or bottles for example was very difficult. All other aspects of the hotel were good : bed, shower, air conditioning, cleanliness, helpful staff, etc. We also enjoyed the unusual and attractive architecture.

very nice. the room was at the top of an old chapel, very well done!

Excellent location, impressive architectural ensemble. The rooms were of a high standard, spotlessly clean - the suite was a delight with its traceries of roof beams and view over the rooftops of Poitiers. Staff were uniformly friendly, welcoming, quick to respond to every request, provide information, etc. Breakfast offered plenty of choices, very fresh and appetising. My guests enjoyed their stay very much, so thank youth all concerned for playing your part in a wonderful wedding weekend!

It couldn’t have been better. It certainly didn’t hurt that we had long ago pre-booked their one and only totally magical Room 422 located in the nave of the old Jesuit church & monastery built there in 1854. The staff were beyond outstanding and went out of their way to ensure our complete satisfaction. Highly recommended! One very minor complaint was that one morning the buffet breakfast lady stopped putting out food - hot and cold - nearly an hour before the advertised end of service. People were still arriving, wandering around with empty plates in their hands, but finding pretty much nothing to eat besides bread!

The staff were very friendly, the room clean and comfortable. My only comment was the frustration in having to log into the wifi every time.

We stayed overnight on our way to Bergerac. Rooms were tired and the beds uncomfortable. Expensive for what it is.

Beautiful room and great location.