Mercure Poitiers Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,161 reviews

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Description

Hotel extras

Use the cozy meeting room for your work seminars (max. 19 people) and enjoy the Les Archives restaurant with food and menu options to fit around your meetings,

Our accommodation(s)

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000 POITIERS
France

GPS:46.583024, 0.339759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LES ARCHIVES

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,161 reviews

TripAdvisor Rating  4.5/5  862 reviews

Great hotel and location..

Customer review rating 4.5/5

Malcolm T. Couples - Confirmed reviews ALL

Lovely comfortable hotel with a fantastic setting for the restaurant. We ate at the restaurant and the food and service was excellent. Very friendly and helpful staff.Location is fantastic for walking this beautiful city. Would definitely recommend.

Dear DENISE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay and restaurant very good

Customer review rating 5.0/5

Ian C. Couples - Confirmed reviews ALL

We had the dog friendly room we had asked for (it has a little terrace for morning coffee). Room large and comfortable with tea and coffee facilities, staff friendly and also very professional. We really enjoyed the restaurant meal. And the location is great.

Location Great, Hotel beautiful!

Customer review rating 5.0/5

Lily Couples - Confirmed reviews ALL

Stayed for 3 nights in Mercure Poitiers. Staff lovely, building amazing! No parking, but you have 10 minutes to unload and staff at reception very helpful so you can get your stuff in quickly. Breakfast was so lovely!!! Will definitely return.

Ok, but cold room, no cleaning

Customer review rating 2.0/5

Mb Solo - Confirmed reviews ALL

The staff are polite and the room I stayed in was clean. The room was very cold however. I was provided with an extra heater but the room remained cold. The room was only cleaned once during my 4 night stay. This was despite complaining twice. This meant the bins were not empty and that I had no water in the room.

Dear MARIANNE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In fact, we should do the daily cleaned between 9am to 3pm, except if the information "do not disturb" is on the door. We thank you for your positive feedback about our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay!

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Nice rooms in an original setting. Near the city center.

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Other web-users rate our hotel

  • 332 reviews 8.9/10 Location
  • 476 reviews 7.1/10 Room
  • 547 reviews 9.3/10 Service
  • 267 reviews 7.7/10 Food
  • 196 reviews 9/10 Vibe
  • 187 reviews 7.4/10 Breakfast
  • 153 reviews 7.4/10 Amenities
  • 82 reviews 7.3/10 Cleanliness

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