Mercure Poitiers Centre Hotel 4 stars

All the staffs I encountered during the visit has been extremely warm and helpful, check in, restaurant and check out. We were staying in the old chapel rooms, however, they are a bit worn out and badly need a renovation.

First time we have stayed in this hotel but we were very pleased we did. From the reception staff to the restaurant staff we found everybody very helpful and professional. The hotel is in an impressive old building which was great. We had a very nice evening meal in the restaurant and breakfast on floor 2 was good in a lovely old part of the building. Parking was in the Theatre car park but it was close to the hotel so no problems with our car.

Definitely not the usual Mercure standing. Not satisfied, specifically the service from the restaurant just beside the hotel.

Did experience nice adaptation for front desk and breakfast people in charge (late guests invitation to join sunday breakfast)

Very nice hotel. The room (privilege) is very big with a very good equipments. The only thing is that we can’t reserve it for children while the room is big enough to put a bed supplement. But we have the right (the receptionist doesn’t know it!!) to keep our children (till 13 years) in our room and the breakfast is free for them.

Excellent, I really enjoyed my stay, the rooms were very clean, quiet and warm; the staff were very professional and friendly.

On the whole very good indeed but I think it should be made clear when booking this is not a good setting for guests in wheelchairs or other mobility problems.

The know Mercure standard spiced up with a beautiful building.

All the staff were helpful, especially the reception and restaurant staff. The traditional decor was very stylish but some updating is required.

Happy with: - upgrade granted - nespresso coffee - size room - location - bed - TV - shower - safe - minibar NOT happy with (recommendations): - Nuxe soap is not animal cruelty free (see eg. PETA website: https://features.peta.org/cruelty-free-company-search/index.aspx), a strong recommendation for the whole ACCOR Chain to improve this. - 1 towel (once) was not very clean - in general cleaning can be improved - room not soundproof (guests in connecting rooms could be heard easily) - architecture/finishing of the rooms

Gorgeous location, great restaurant. The staff was truly amazing, world class service. Both Flavin in the evening and the morning young woman went above and beyond to make my stay memorable. Congrats to them.

We have stayed in Poitiers many times, but, this was our first visit to the Mercure. We had a well-appointed, quiet and comfortable room and the breakfast was excellent. Lovely to be recognised by the breakfast supervisor whom we had met previously when staying at the Ibis Styles.

Excellent

The two problems were the low level of lighting in our bathroom (room 106) and in parts of the breakfast area. My husband was unable to shave in the bathroom because of this. Reading labels on jam jars or bottles for example was very difficult. All other aspects of the hotel were good : bed, shower, air conditioning, cleanliness, helpful staff, etc. We also enjoyed the unusual and attractive architecture.

very nice. the room was at the top of an old chapel, very well done!