Mercure Poitiers Centre Hotel

Mercure Poitiers Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,330 reviews

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Description

Hotel extras

Use the cozy meeting room for your work seminars (max. 19 people) and enjoy the Les Archives restaurant with food and menu options to fit around your meetings,

Hotel location

Mercure Poitiers Centre Hotel

14 Rue Edouard Grimaux
86000 POITIERS
France

  • VITALYS:  PICTAVIENNE THEATRE

  • By plane

    BORDEAUX MERIGNAC At 257km / 159 miles

  • By train

    GARE TGV POITIERS At 0.8km / 0.5 miles

GPS:46.583024, 0.339759

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

LES ARCHIVES

Brasserie-style independent restaurant located within the Chapel and accessible from the hotel reception.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Poitiers Centre Hotel

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,330 reviews

TripAdvisor Rating  4.5/5  804 reviews

Certificate of excellence 2022

Not much choice at Breakfast

Customer review rating 3.5/5

Jap Couples - Confirmed reviews ALL

Room fine Breakfast poor value Restaurant adéquate

Travel in history

Customer review rating 4.5/5

Thomas E. Business - Confirmed reviews ALL

Hotel is based in an old town church. Suite 422 is a stunning room built on the old walls of the chappel. A very immersive experience. One regret only (but I may be pushing it), the bath tub is a littel modern for the style of the rest of that room.

Well located and comfortable

Customer review rating 4.5/5

Ali Families - Confirmed reviews ALL

Centrally located and rooms had everything you need. Breakfast was great and had a good selection. Staff were lovely and very helpful. Only negative that we arrived back to hotel at 10.50pm and were told we could not have a nightcap as the bar had closed. This seems early for residents.

Super hotel

Customer review rating 4.5/5

G S. Business - Confirmed reviews ALL

Comfortable bed and very clean room Excellent restaurant.

Not easy to find but worth it

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

Interesting design- room full of stone features Excellent independent restaurant in nave

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Tres bel hotel

Expensive

Customer review rating 3.0/5

D. Business - Confirmed reviews ALL

Some details must be fixed. Once I arrived to the room, I saw the water boiler was not working. I just reporte it. The fridge was not turned on. Once I arrived to take my breakfast, I was informes that somebody else took it in my place before. I was allowed to take the breakfast, but it was unconfortable. Please pay attention when cleaning the bathroom

Good stay

Customer review rating 5.0/5

Maha Business - Confirmed reviews ALL

Friendly staff and always helpful. Clean and tidy rooms and pleasant stay overall.

Dear MARIA A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good overall

Customer review rating 4.0/5

Cazbob Couples - Confirmed reviews ALL

We always stay in the attic suite, love the quirky character of the room. Reception staff always charming. Only quibble is complete lack of bar or anywhere comfortable outside of the room to have an apero or digestif. And it's a restaurant, so it's bizarre that you can't get an Irish coffee - they must have all the ingredients! Over charged for the drinks we did have on departure and took a few minutes to get a refund.

Bad experience

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

1) damp and dirty patches on ceiling room 318, 2) no drawers at all for putting clothes away, 3) very small hanging spare with a curtain no doors, 4) Soap dispenser for wash basin about 1 metre away on another wall, 5) WIFI instructions obsolete 6) query on arrival for 2 day stay whether we wanted the room cleaned the next day, 7) walls of corridor to room undecorated concert and no pictures

Dear GEORGE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Poitiers Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

nice hotel, friendly service although not always very efficient

well located

Customer review rating 4.5/5

Manuel D. A. Business - Confirmed reviews ALL

Good

Fantastic setting

Customer review rating 4.0/5

Guillaume L. Families - Confirmed reviews ALL

Great stay in a historic building with comfy rooms and a superb restaurant. Only improvement in my view would be a nice local cheese offer at for breakfast.

The Best Hotel in Poitiers

TripAdvisor rating 5.0/5

Truta T Business - TripAdvisor review

Very professional personnel , Top services ! Good restaurant, rich breakfast, I recommend it with confidence! Comfortable rooms, different architecture The position is very good, right in the city center The Best Hotel in Poitiers

charming building but not a charming hotel

TripAdvisor rating 3.0/5

yves841 Couples - TripAdvisor review

the hotel is well located in the city center in a very nice building. Unfortunately the whole added fourniture in the inside building make the building lose all its charm...rooms, corridors more in a motel style but certainly not 4* charming hotel that it could be. Nice receptionists, very friendly.

Good place

TripAdvisor rating 5.0/5

Olivier B TripAdvisor review

Very centric place. Good breakfast and very good restaurant. Must be reserved, always full. only one bad think. It is not possible to open the windows. I like open the windows at the morning, but not possible....

Very comfortable

TripAdvisor rating 4.0/5

David P Couples - TripAdvisor review

An overnight stay on the way home to the UK. We often stay in Poitiers, but, our usual hotel (Ibis Styles, Poitiers Centre) was full. The Mercure, higher-rated and more expensive, made a good alternative. The standard room (422) was comfortable, quiet and well equipped. Not only that, but, stylishly created, in a corner position, under a vaulted ceiling. The bath and shower were in the room, rather than being in a separate bathroom. No problem there, but, the side of the bath (which was also the shower) was rather high for the not-so-young to step in and out. Breakfast was excellent, with eggs and bacon, plus all the usual cheese, meat and fruit that Mercure and Ibis do well. The hotel is located just a few minutes from the Theatre Auditorium car park, which was easy to use and reasonably priced.

Cheap touches spoil what could have been a great stay

TripAdvisor rating 3.0/5

Rappel39 Couples - TripAdvisor review

We had the cheaper "Classic" room. It was spacious and had a good sized shower room. What spoilt it for us and made it feel cheap was a portable electric heater (no actual central heating, cardboard cups for hot drinks and plastic "glasses" for water. So it felt more like an Ibis than a Mercure. Breakfast was OK in a spectacular setting.

Inadequate

TripAdvisor rating 3.0/5

Wander25151540597 Couples - TripAdvisor review

The conversion of this former chapel has resulted in inadequate space being assigned to the bedrooms such that, in particular, the ensuite bathrooms are less than satisfactory both in terms of size and in layout. There is insufficient space for toiletries, insufficient towel rails and barely enough room for a toilet. The lack of dedicated parking was an issue. Overall: disappointing.

An interesting stay

TripAdvisor rating 3.0/5

hotelbeoordeling11 Couples - TripAdvisor review

Plus: 1. quiet location2. quick access to historic city places3. hotel in historic buildingMinus:1. standard room is not at four stars level2. Standard room is lacking ambience when compared to the entire building3. rate for standard room is too high

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