Dear Jennifer, Thank you for your kind words regarding our location, cleanliness, and friendly staff. We are delighted that you enjoyed our breakfast and coffee offerings. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Kind regards, Catherine Sebai & Team

Dear Jad, Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our value and location. We are also grateful for your suggestions regarding breakfast. We regularly rotate certain breakfast items, and products such as pancakes or other special treats are offered on a changing basis throughout the week. Regarding our fruit selection, we aim to provide seasonal options whenever possible, while also ensuring that our breakfast remains affordable and offers good value for all guests. We hope to welcome you again on your next trip through Frankfurt. Kind regards, Catherine Sebai & Team

Dear Eleni, Thank you for your kind words regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you found your room clean and appreciated our team's helpful service. It is our goal to ensure that every guest enjoys a comfortable experience, and your feedback motivates us to maintain our high standards. We look forward to welcoming you back in the future. Warm regards, Catherine Sebai - General Manager

Dear Paul, Thank you for your kind words regarding your recent stay with us at ibis budget Frankfurt City Ost. We are delighted to hear that our staff was able to provide you with a welcoming environment during your visit, and that you found our accommodations spacious and well-appointed. Your feedback is greatly appreciated and encourages our team to continue delivering excellent service to our guests and we hope to welcome you again in the future. Kind regards, Catherine Sebai - General Manager

Dear Jakob, Thank you for your feedback. We are sorry to learn that the room temperature was uncomfortable during your stay. While our air conditioning system is functioning, we have recently identified temperature variations in some rooms and are currently working with a specialized technical company to investigate and resolve the issue. We apologize for the inconvenience and appreciate your feedback, which helps us improve our guests' experience. Kind regards, Catherine Sebai - General Manager

Dear Waraithorn, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our hotel's location and its proximity to various amenities. We take guest comfort seriously, and I regret to learn that the air conditioning did not meet your expectations during your visit. Your comments will be considered as we continue to enhance our services. Kind regards, Catherine Sebai - General Manager

Dear Yasmine, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your understanding regarding our late checkout policy, which is in place to ensure that all guests have a comfortable experience. Goodbye, ibis budget Frankfurt City Ost

Dear Nanthavan, Thank you for taking the time to share your positive experience with us at ibis budget Frankfurt City Ost. We are thrilled to hear that you received a warm welcome during your stay, as we strive to ensure that every guest feels valued and comfortable. Your feedback motivates our team to continue providing exceptional service. Kind regards,, Catherine Sebai - General Manager

Dear Charlie, thank you again for sharing your feedback. We very much regret the experience you had during your stay and sincerely apologize for both the room condition and the impression you received from our team. We have since been in direct contact and discussed the details of your stay personally. Please be assured that your feedback has been taken very seriously and has been addressed internally with the team. Once again, we truly apologize for the inconvenience caused and hope we may have the opportunity to welcome you again in the future under better circumstances. Kind regards, Catherine Sebai - General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room and the comfort of the air conditioning. Please allow me to kindly mention that our team is always available at the reception throughout your stay, and we would have been more than happy to assist you immediately with any concerns, such as room cleanliness or equipment issues. Regarding the air conditioning, please note that it is centrally regulated and operates effectively when the outside temperature reaches a certain level. As an ibis budget hotel, we provide shower gel in all rooms. Additional items such as a hairdryer or iron can be borrowed free of charge at the reception. Kind regards, Catherine Sebai - General Manager

Dear Cheung F. L., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about our staff, and I will certainly take note of your observations regarding the attitude of the male duty officer. We strive to provide excellent service, and your input is invaluable in helping us improve our guests' experiences. Sincerely, Catherine Sebai - General Manager

Dear Fiona, Thank you for taking the time to share your detailed feedback with us. We fully understand that the incident you experienced during the night (the person who entered the room was another hotel guest who was heavily intoxicated and had mistakenly been trying to find his own room) had a significant impact on your overall satisfaction, and we sincerely regret the discomfort and concern this situation caused. We conducted a careful technical review of the door locking system. The lock reading indicated that the 2 doors involved were not fully closed at the time of the incident. Under normal circumstances, it is not technically possible for a guest to open a room door from the outside without a valid key card when the door is completely closed and locked. We understand that this explanation does not take away from how unsettling the experience must have felt. We are also sorry if the initial communication at the front desk did not sufficiently reflect our understanding of your concern. Please be assured that guest safety is a top priority for us, and we take incidents of this nature very seriously. At the same time, we would also like to thank you for positively rating the other aspects of our hotel, which we truly appreciate. We do hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Kind regards, Catherine Sebai - General Manager

Dear Momed, Thank you for your kind words regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you felt warmly welcomed and enjoyed our breakfast offerings. It is always gratifying to know that our guests appreciate the amenities we provide. We look forward to welcoming you back for another wonderful experience. Kind regards, Catherine Sebai - General Manager

Dear S., Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Frankfurt City Ost. We are pleased to hear that you enjoyed our convenient location and found our breakfast to your satisfaction. It is always gratifying to know that our guests appreciate the amenities we provide. However, I truly regret to learn about the disturbance you experienced during your second night. The comfort and well-being of our guests are of utmost importance to us, and I understand how disruptive noise can be to your rest. We have policies in place to ensure that all staff members conduct themselves professionally and respectfully, particularly during the night when our guests are seeking a peaceful environment. You can rest assured that your comments will be taken into consideration for further training and awareness among our team. We appreciate your understanding in bringing this matter to our attention, and we are glad that it did not overshadow your overall positive experience. Should you choose to stay with us again, we hope to provide you with a more restful experience. Kind regards, Catherine Sebai - General Manager

Dear Philip, Thank you for your kind feedback regarding your recent stay with us at ibis budget Frankfurt City Ost. We are pleased to hear that you found our staff to be friendly and helpful and that our convenient location, close to public transit, met your needs. It is also gratifying to know that you enjoyed a peaceful environment during your visit. Our pillows will all have been replaced in the next weeks. We hope to welcome you back soon. Warm regards, Catherine Sebai - General Manager

Dear Saumendra, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location, the spacious room, and the maintained temperature during your visit. Your suggestion for an additional chair in the room has been noted, and we will take it into consideration for future improvements to enhance our guests' comfort. When using our offer Skip the Clean you are welcome to choose a drink from our MiniMarket. Please accept my apologize for any misunderstanding. We hope to welcome you again at Ibis Budget Frankfurt City Ost upon your next trip! Kind regards, Catherine Sebai - General Manager