Dear Martha, Thank you for writing a review. We are delighted that you found our hotel well located and that the cleanliness of our rooms met your expectations. We are also glad you enjoyed our complimentary continental breakfast, with its selection of fresh croissants, porridge, and endless tea and coffee. Even so, we are sorry that the internet speed fell short during your visit. Our hotel offers complimentary high-speed Wi-Fi throughout, and our team is always on hand to help resolve any connection issues on site. Finally, it is wonderful to know that your stay left such a positive impression and that you would recommend us to your friends. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Keith, We appreciate you letting us know about your recent visit. We are thrilled that you loved our quirky Scottish decor and that the breakfast set you up so well each morning. It is also wonderful to know our friendly team made you feel at home too. Even so, we are sorry the internet speed fell short of your expectations. Our complimentary high-speed Wi-Fi is designed to keep you connected throughout your stay, and our front desk is always available to assist with any connectivity concerns. Nonetheless, we are delighted that our central location allowed you to make the most of everything Edinburgh has to offer, right on your doorstep. Please help us reach our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Graeme, Thank you for your positive feedback. We are delighted you found your room so comfortable and enjoyed our hearty continental breakfast. It is also great to know our team made you feel well looked after with their friendly and efficient service. Our hotel is tucked away in one of Edinburgh’s prettiest districts, and we are glad it worked so well for your couple’s getaway. We look forward to welcoming you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Lutgart, We thank you for taking the time to provide us with your feedback. We are delighted that you would recommend our loyalty programme to others, and we are pleased your overall stay with us was a positive one. However, we regret that not everything met your expectations. Due to the historic nature of our building, our rooms vary in size and layout, and our team would be happy to assist with room selection. Furthermore, we have noted your feedback regarding room amenities for consideration. Additionally, rates are competitive within the local area and are affected by demand and local events. Nonetheless, we are glad that our central location stood out to you and made it convenient to explore Edinburgh’s historic charm and attractions. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We all hope to welcome you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Guy, Thank you very much for your kind feedback. We are delighted that you enjoyed your stay and found our reception team so helpful. It means a lot that you noticed their dedication and we will gladly share your praise with the colleague who checked you in. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to seeing you again. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Sebastien, Thank you for reviewing your visit to our hotel. We are delighted that you enjoyed the great service at our bar and restaurant during your stay. However, we are sorry the size of your accommodation did not meet your expectations. While our building’s historic character brings unique charm, it also means some rooms are more compact than others. Nonetheless, we are pleased that our location made it easy to explore the centre of Edinburgh and its attractions, making your trip more convenient. We all hope to welcome you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Nigel, Thank you very much for your kind feedback. We are pleased that our location proved convenient for exploring everything Edinburgh has to offer and that your room and bathroom met your expectations for cleanliness and comfort. It is also wonderful to know that you enjoyed our complimentary breakfast selection, and we appreciate your recognition of the team’s service throughout your visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Joseph, Thank you for reviewing your visit to our hotel. We are delighted that you enjoyed the breakfast selection, and that your overall time with us was positive. However, we are sorry that some aspects of your stay did not meet your expectations. The layout and features of our rooms can vary due to the unique building history, and we know this means space can feel limited at times. We note your feedback on the TV channels and the speed of the internet, and take your comments seriously. Nonetheless, we value knowing your overall experience was a great one. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Scott, It was a pleasure to receive your kind feedback. We are delighted that you were able to check in early after your flight and that your stay got off to such a smooth start. It is great to know you found the bed so comfortable and the shower hot and refreshing. We are also pleased you enjoyed the variety at breakfast, and your praise for our coffee has made our team smile. Please help us achieve our goal of being in the top 15 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Jason, Thank you for sharing your thoughts on your recent visit. We are delighted that you found our hotel spotless and appreciated our high standards of hygiene. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand the importance of secure storage for personal belongings, and we have safes available in a few of our rooms. Our team is always available to assist with any requests during your stay. We hope to welcome you back in the future. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Irina, Thank you very much for this kind review. We are delighted that you found our hotel comfortable and thoughtfully designed, and that you enjoyed the complimentary breakfast as part of your stay. It is also great to hear you appreciated our team’s hospitality, the high level of cleanliness, and the smooth arrival and check-out experience. However, we are sorry for any inconvenience you encountered with connectivity. The team remains available at all times to support with such matters, and we strive to ensure a relaxing environment for all our guests. Nonetheless, it is wonderful that our prime location contributed positively to your experience and that you found the hotel’s efforts on sustainability and overall value for money satisfying. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Samantha, We really appreciate your feedback. We are delighted that you found our central location convenient and enjoyed our hearty Continental breakfast. However, we are sorry that some aspects of your stay did not meet your expectations. We regret the discomfort with the bed and the inconvenience you experienced during the reservation process and have taken note of your feedback. Nonetheless, we are pleased that your overall experience earned such a positive rating, reflecting the great time you had with your friends in Edinburgh. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Margaret, Thank you for writing a review. We are delighted that you found our team so warm and welcoming during your stay. It is also wonderful to know that you enjoyed the food options, as our brasserie takes pride in serving hearty dishes with a real Scottish twist. However, we regret to hear about the personal item that was left behind. We strive to respond to all guest enquiries in a timely manner and are looking into this matter. We are nevertheless pleased that the cleanliness of the hotel met your expectations, as our housekeeping team works hard to keep every corner inviting. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of seeing you again. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Gary, We appreciate you sharing your comments with us. We are delighted that you found our location so convenient for exploring Edinburgh’s historic sites and that our team provided such accommodating service throughout your stay. It is also wonderful that you appreciated the decor and found your room comfortable. However, we understand that the room size and pricing during Edinburgh’s peak season may not have met your expectations. We are sorry that these aspects affected your experience. Nonetheless, we are thrilled that you rated your arrival and breakfast so highly. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Sharon, Thank you very much for this kind review. It is a pleasure to hear that you found your experience comfortable and quiet, and that the quality of your stay met your expectations. It is equally rewarding to hear that our team contributed positively to your visit, from the ease of your booking and check-in, to the high standards of cleanliness and breakfast offerings. We are also pleased that the flexible refund policy and our efforts toward sustainable practices added value to your stay. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Franka M., Thank you very much for this kind review. We are delighted you found our team welcoming and accommodating during your visit. It means a great deal to know that you appreciated the central setting, cleanliness, and the feeling of safety throughout your stay. Your recognition of the excellent value, comfortable room standards, and our breakfast offering encourages us all. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Leasa, It was a pleasure to receive this great review. We are delighted that you thoroughly enjoyed your stay, especially finding our facilities welcoming and our staff attentive to your needs. Your feedback about the seamless check-in, comfortable accommodation, excellent cleanliness and satisfying breakfast selection reassures us that our efforts to provide a memorable and smooth experience are worthwhile. It is wonderful to know that our front desk team made a helpful impression during your visit and that aspects such as WiFi, value for money and our dedication to sustainability also contributed positively to your stay. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Scott, Thank you very much for your kind feedback. We are delighted that you enjoyed your husband’s birthday celebration with us and that the location proved perfect for attending the Military Tattoo. It is wonderful that our team was able to arrange special birthday surprises in your room and that you found all our colleagues lovely and polite. Your appreciation for Jordan and Karina means a great deal to us. Furthermore, we are pleased that you were impressed with our breakfast selection and appreciate your recognition of our sustainability efforts. We are also thrilled that you enjoyed the fresh pizza at our restaurant and appreciated the bar service. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to seeing you again. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Alexis, Thank you for your valuable feedback. We are delighted to know you had a comfortable stay and that you found our team so attentive and helpful. It is also great to hear that you enjoyed our hearty breakfast spread. However, we regret that the Wi-Fi connection did not meet your expectations. Our front desk team is always available to assist with connectivity should any issue arise. Nonetheless, we are pleased that our central location worked so well for your family trip. Being tucked away in the heart of the New Town means our guests are just steps from Edinburgh’s best shops, museums and iconic landmarks like Calton Hill. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We all hope to welcome you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager