Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,024 reviews

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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,024 reviews

Customer review rating 3.0/5

Manoa C. Business - Confirmed reviews ALL

Efficient check-in/out and very friendly staff. However, the bathroom (shower/toilet) had an unusual odor and didn’t feel thoroughly cleaned—visible stains and fingerprints on the toilet flush suggested cleaning was rushed.

Customer review rating 5.0/5

Jake D. Friends - Confirmed reviews ALL

Simple check in, fast lifts no wait and a good size clean room

Customer review rating 1.5/5

Sarah N. Couples - Confirmed reviews ALL

The location was great. But for the price of our stay I felt the room was poorly maintained and not at the level of quality that I expected per the photos advertised. The shower head had rust or grime at the nozzles. The glass shower screen wasn't that clean. The TV would have issues and lag whenever you tried to use anything other than live tv. There were scratches and dents on the wall and fixed furniture. The view was wonderful - except for the construction and crane that was partially obstructing the view. Front desk staff were unwelcoming at check in - which after 3 flights (1 hour, 7 hours and 14 hours), landing in a country that I've never been to before, and after attempting to navigate the public transport - it was not helpful to receive the cold reception making me feel stupid and an inconvenience.

Customer review rating 5.0/5

Betina L. Business - Confirmed reviews ALL

Beautiful location, great rooms and views. Perfect for business stays but i would also consider bringing my family. Breakfast on the 37th floor with amazing view of London. Great facilities like pool and fitness, and very kind staff.

Customer review rating 2.0/5

Tracey V. Business - Confirmed reviews ALL

Small things could've made a lot of difference. The shower head was covered in limescale which was still soft so could have been wiped off. There were no ordinary teabags in the room. The biggest issue was breakfast. You claim it opens at 0630. I was second in the queue at this time. The rope was across and no one in sight. And not for the next few minutes. Then other people joined the queue. I then went past the rope to enquire if it was opening and found someone plodding up the stairs with no hurry, who said it was. At 0635 no eggs were available. Scrambled were another 5 minutes and fried an extra 5 mins. Part of the selling point of this hotel is that breakfast is available from 0630, particularly when I need to start work at 0700. So this is frustrating. The covers for the handles of the serving spoons etc that sit under the heat lamps are incredibly worn which, apart from looking tatty, means that they get hot. Even by then, when they had only been sat there for a few mins, they were incredibly hot to touch. All of these things are easy fixes but currently push the Novotel Cansry Wharf down the list of choices.

Other web-users rate our hotel

  • 1,559 reviews 9.5/10 Location
  • 3,277 reviews 7.7/10 Room
  • 2,768 reviews 8.3/10 Service
  • 38 reviews 4.4/10 WiFi
  • 1,136 reviews 5.8/10 Cleanliness
  • 886 reviews 7.6/10 Breakfast
  • 441 reviews 5.3/10 Value
  • 427 reviews 8/10 Bar

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