Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 1,261 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,261 reviews

Customer review rating 4.0/5

Tze K. H. Friends - Confirmed reviews ALL

Sasa provided good service

Dear Mr. Tze K. h., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. Thank you for sharing your experience with us. We are delighted to know that you had a comfortable stay. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering heartfelt hospitality to our guests. At the same time, we sincerely apologize for the inconvenience you experienced with our Wi-Fi connection. We understand how important reliable internet access is during your stay, and we regret that we did not fully meet your expectations in this regard. Your feedback is valuable to us as we continue to improve our facilities and services. We look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk and providing you with an even more comfortable and seamless experience on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Riki S. Business - Confirmed reviews ALL

Overall OK to stay in this hotel, very recommended

Dear Riki S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Lim T. W. Business - Confirmed reviews ALL

Overall pleasant with the prompt and attentive services provided by the staff

Dear Mr. Lim T. W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. Thank you for sharing your wonderful feedback. We are delighted to know that you had an excellent experience at Mercure Jakarta Pantai Indah Kapuk, particularly with our team’s attentive service, smooth check-in and check-out process, and the cleanliness and comfort of our accommodation. We also appreciate your feedback regarding the Wi-Fi connectivity. We understand how important a reliable internet connection is, especially for our business travelers, and we sincerely apologize for any inconvenience you may have experienced. Your comments are valuable to us as we continuously strive to enhance our facilities and provide an even better guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 5.0/5

Damian M. Business - Confirmed reviews ALL

I had a very enjoyable stay. The facilities are good, the food is good, the prices are reasonable, but it's the staff who make the difference. Everyone always has a smile and everyone makes you feel welcome. A special mention for Citri in the restaurant - her customer service skills are excellent.

Dear Mr. Damian m., Thank you for sharing such a wonderful review of your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you enjoyed our convenient location, comfortable and clean facilities, delicious food, and reasonable prices. Your kind words about our team truly mean a lot to us. We believe that genuine hospitality comes from making every guest feel welcome, cared for, and at home, so it is especially rewarding to know that our team's warm smiles and attentive service made your stay so enjoyable. We are particularly pleased that Citra made a positive impression with her excellent service in our restaurant. We will gladly share your compliments with her and the entire team as encouragement to continue delivering memorable guest experiences. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We sincerely look forward to welcoming you back for another enjoyable stay filled with warm hospitality and wonderful moments. Sincerely, Ricky HALIM Front Office Manager

Customer review rating 4.5/5

Isnaeni S. Families - Confirmed reviews ALL

location: well located near airport checkin time: very good

Dear Isnaeni S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are delighted to know that you appreciated our convenient location and had a pleasant check-in experience using our app. Your kind recognition of our lobby team is truly appreciated, and we will be happy to share your compliments with the team. We also appreciate your feedback regarding the room upgrade process. We understand that information about upgrade options and any applicable additional charges is important to help guests make informed decisions. Your suggestion is well noted as we continuously strive to enhance our service and ensure a smooth and comfortable experience for every guest. Thank you once again for your valuable feedback and kind appreciation of our team. We look forward to welcoming you back to Mercure Jakarta Pantai Indah Kapuk for another enjoyable stay. Sincerely, Ricky HALIM Front Office Manager

Other web-users rate our hotel

  • 617 reviews 9.6/10 Location
  • 885 reviews 7.4/10 Room
  • 1,112 reviews 9.5/10 Service
  • 12 reviews 6.7/10 WiFi
  • 436 reviews 8.1/10 Cleanliness
  • 426 reviews 9.2/10 Food
  • 307 reviews 8.3/10 Amenities
  • 270 reviews 8.7/10 Breakfast

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