Mercure Marseille Centre Prado Hotel Vélodrome

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Mercure Marseille Centre Prado Hotel Vélodrome 4 stars

Customer review rating (ALL Rating) 4.4/5 760 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • A 5-minute walk from the Palais des Congrès and Stade Velodrome

  • A 5-minute walk from the metro with direct access to Saint Charles station

  • Near the beaches and calanques

  • Secure private car park (charges), tree-filled terrace, Room Service, Bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Marseille Centre Prado Hotel Vélodrome

11 Avenue de Mazargues
13008 MARSEILLE
France

Telephone +33 4 96 20 37 37

Fax +33 4 96 20 37 99

Contact email

  • By plane

    MARSEILLE PROVENCE At 29.5km / 18.33 miles

  • By boat

    PORT AUTONOME LA JOLIETTE At 9km / 5.59 miles

  • By helicopter

    AIX LES MILLE At 30km / 18.64 miles

  • By helicopter

    MARSEILLE PROVENCE APT At 35km / 21.75 miles

  • By car

    PRADO LES PLAGES At 2km / 1.24 miles

  • By car

    TUNNEL PRADO CARENAGE At 2km / 1.24 miles

  • By car

    VIEUX PORT PALAIS DU PRADO At 6km / 3.73 miles

  • By train

    GARE SAINT CHARLES At 3km / 1.86 miles

GPS:43.269665, 5.387942

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Bariol

Our accommodation(s)

Take advantage of a wide range of services by choosing from the following room categories available to meet your needs: Standard Room with queen size bed or twin beds, Superior Room with king size bed, Privilege Room with king size bed, Terrace Room or Junior Suite with king size bed

Our guest reviews

Our guest reviews for
Mercure Marseille Centre Prado Hotel Vélodrome

100% genuine reviews from our guests

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ALL Rating  4.4/5  760 reviews

TripAdvisor Rating  4.0/5  82 reviews

Weel located but with issues

Customer review rating 3.5/5

Iratxe G. Business - Confirmed reviews ALL

1. The main entrance to the hotel was not accessible for people with reduced mobility, and not ideal for people with heavy suitcases. 2. In the bathroom of my room there was a bathtub instead of a shower, which for me was uncomfortable to get in and out.

Fraud

TripAdvisor rating 1.0/5

beirensmatthias Business - TripAdvisor review

Be really careful with this hotel. After check out I got charged an extra 20€ for breakfast. As someone claims I took this while I never set a foot in the restaurant. That seems to be enough for them to just take it off my card without discussion.

Customer review rating 4.0/5

Askin O. Business - Confirmed reviews ALL

not so good not so bad. There was bad smell in the rooms.

Good stay

Customer review rating 5.0/5

Maher H. Friends - Confirmed reviews ALL

perfect hotel good location near metro stuff Perfect help you a lot specially mubaraka who made our stay to be as home

Well located and new

Customer review rating 5.0/5

Pauline H. Families - Confirmed reviews ALL

Very well located close to the sea & transports. Also pretty new and comfortable. Very nice & professional staff

Good

Customer review rating 4.0/5

Dominique R. Families - Confirmed reviews ALL

Everything was perfect except that the room was noisy (because on the street side) and no air conditioning.

Well located

Customer review rating 4.0/5

Sharon Couples - Confirmed reviews ALL

Nice room and also quiet

good stay

Customer review rating 5.0/5

Ana Friends - Confirmed reviews ALL

Very good

Business stay in Marseille

TripAdvisor rating 5.0/5

dominiquec755 Business - TripAdvisor review

Hotel 10 minutes away from the Marseille Exhibition center. Parking entrance not easy to found the 1st time. Hotel is comfortable and staff is very friendly. Breakfast is very good. there is a gym and a patio.

Extremely helpful staff

Customer review rating 4.5/5

Leo A. Business - Confirmed reviews ALL

Well located hotel by the Prado conference complex. Staff dealt with initial problems (old smoking room stinking of tar and nicotine) very quickly and efficiently, providing me with a clean and bright room. Staff extremely helpful all round. They did a great job of making me feel at home.

Good hotel

Customer review rating 4.5/5

Abdelkader .. Couples - Confirmed reviews ALL

Very helpful staff specially abdenbi and Elisa at the reception desk always willing to help and very friendly I will definitely recommend this hotel for everyone and enjoyed my stay here very secure parking as well most of the staff friendly and polite keep up with the good work guys.

Bad luck :(

Customer review rating 1.0/5

Greg Business - Confirmed reviews ALL

Not the best one. To start no upgrade to higher class room despite my Platonism status and the fact that my professional booking tool showed me availabilities. Second of all, wanted to have a quick diner so that I could work and prepare my next day meetings. Unfortunately, after having waited 15 min in the restaurant there was still no one to welcome hotel guests. I had to go to the kitchen to find someone who told me to sit and he will come. 15 min later he shows up and tell me I have minimum 30 minutes more to wait if I want to have my plate as he has 6/7 other guests to serve first. So basically he is managing the tables, orders, the kitchen and the delivery. All of these by himself? I understand there is Covid crisis etc but don’t forget you are a 4* hotel. And last but not least, I was given room 500, next to elevator. What a smelly and noisy room! There were loud machinery sounds. Couldn’t sleep the whole night ! So I can’t give any positive return from my recent stay in your hotel. Apart the breakfast which was honorable. Hope next time will be better if there is a next time.

Very near the Velodrome.

Customer review rating 5.0/5

C. S. Solo - Confirmed reviews ALL

Staff are nice and very helpful. I enjoyed my stay. I surely recommend

Good stay

Customer review rating 4.0/5

Barnet Couples - Confirmed reviews ALL

Good stay

Monsieur b., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Marseille Centre Prado Vélodrome. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, , en l’expression de nos sentiments les meilleurs Bien cordialement

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