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Mercure Marseille Centre Prado Hotel Vélodrome 4 stars

Customer review rating (ALL Rating) 4.1/5 3,072 reviews

ALLSAFE approved hotel

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Mercure Marseille Centre Prado Hotel Vélodrome
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+ 17 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • A 5-minute walk from the Palais des Congrès and Stade Velodrome

  • A 5-minute walk from the metro with direct access to Saint Charles station

  • Near the beaches and calanques

  • Secure private car park (charges), tree-filled terrace, Room Service, Bar

Hotel location

Mercure Marseille Centre Prado Hotel Vélodrome

11 Avenue de Mazargues
13008 marseille
france

Tel: +33496203737

Fax: (+33)4/96203799

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARSEILLE PROVENCE At 29.5km / 18.33 miles

  • By boat

    PORT AUTONOME LA JOLIETTE At 9km / 5.59 miles

  • By helicopter

    AIX LES MILLE At 30km / 18.64 miles

  • By helicopter

    MARSEILLE PROVENCE APT At 35km / 21.75 miles

  • By car

    PRADO LES PLAGES At 2km / 1.24 miles

  • By car

    TUNNEL PRADO CARENAGE At 2km / 1.24 miles

  • By car

    VIEUX PORT PALAIS DU PRADO At 6km / 3.73 miles

  • By train

    GARE SAINT CHARLES At 3km / 1.86 miles

GPS :43.2696607, 5.388225

Hotel services

Bariol Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 100 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Russian
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
Access to property
  • PARKING PUBLIC PARKING VELODROME Additional charge
    • Near the property
    • Public
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Fitness Currently unavailable
    • On site
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Take advantage of a wide range of services by choosing from the following room categories available to meet your needs: Standard Room with queen size bed or twin beds, Superior Room with king size bed, Privilege Room with king size bed, Terrace Room or Junior Suite with king size bed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 90 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Marseille Centre Prado Hotel Vélodrome

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,072 reviews

Extremely helpful staff

Customer review rating 4.5/5

Leo A. Business - 11/09/2021 Confirmed reviews ALL

Well located hotel by the Prado conference complex. Staff dealt with initial problems (old smoking room stinking of tar and nicotine) very quickly and efficiently, providing me with a clean and bright room. Staff extremely helpful all round. They did a great job of making me feel at home.

Good hotel

Customer review rating 4.5/5

Abdelkader .. Couples - 26/08/2021 Confirmed reviews ALL

Very helpful staff specially abdenbi and Elisa at the reception desk always willing to help and very friendly I will definitely recommend this hotel for everyone and enjoyed my stay here very secure parking as well most of the staff friendly and polite keep up with the good work guys.

Bad luck :(

Customer review rating 1.0/5

Greg Business - 21/08/2021 Confirmed reviews ALL

Not the best one. To start no upgrade to higher class room despite my Platonism status and the fact that my professional booking tool showed me availabilities. Second of all, wanted to have a quick diner so that I could work and prepare my next day meetings. Unfortunately, after having waited 15 min in the restaurant there was still no one to welcome hotel guests. I had to go to the kitchen to find someone who told me to sit and he will come. 15 min later he shows up and tell me I have minimum 30 minutes more to wait if I want to have my plate as he has 6/7 other guests to serve first. So basically he is managing the tables, orders, the kitchen and the delivery. All of these by himself? I understand there is Covid crisis etc but don’t forget you are a 4* hotel. And last but not least, I was given room 500, next to elevator. What a smelly and noisy room! There were loud machinery sounds. Couldn’t sleep the whole night ! So I can’t give any positive return from my recent stay in your hotel. Apart the breakfast which was honorable. Hope next time will be better if there is a next time.

Very near the Velodrome.

Customer review rating 5.0/5

C. S. Solo - 11/08/2021 Confirmed reviews ALL

Staff are nice and very helpful. I enjoyed my stay. I surely recommend

Good stay

Customer review rating 4.0/5

Barnet Couples - 22/06/2021 Confirmed reviews ALL

Good stay

Monsieur b., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Marseille Centre Prado Vélodrome. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, , en l’expression de nos sentiments les meilleurs Bien cordialement

Nice stay

Customer review rating 4.0/5

H. Friends - 18/05/2021 Confirmed reviews ALL

Good location, very clean, all receptionists are available and helpful

Dear Pascal H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Piot Solo - 21/01/2021 Confirmed reviews ALL

RAS hôtel TOP

Good location

Customer review rating 4.0/5

B. Couples - 24/12/2020 Confirmed reviews ALL

Very good service, very warm welcome

Dear Jerome b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Barnet Families - 27/10/2020 Confirmed reviews ALL

Quick overnight trip

Dear jerome b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ASDOURIAN Coralie Directrice

Helpful reception

Customer review rating 5.0/5

Vasily Families - 06/10/2020 Confirmed reviews ALL

Everything was perfect. Breakfast delivered precisely when planned. Reservation corrected on arrival. Elevator not working due to power cut but it's not the hotel's fault.

Dear Vasily T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ASDOURIAN Coralie Directrice

Good stay

Customer review rating 5.0/5

Abdel L. Couples - 11/09/2020 Confirmed reviews ALL

During my stay at this hotel I was really satisfied specially with a staff at the reception mr anoir and mr abdenbi really helpful and tow others mrs elysa and Ines I’ve been coming to this hotel for quite some time now I will definitely recommend this hotel for any one traveling to Marseille .

Dear abdelkader c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ASDOURIAN Coralie Directrice

Clean hotel, good breakfast, nice staff

Customer review rating 4.5/5

Bg Couples - 02/08/2020 Confirmed reviews ALL

The hotel itself is clean and modern. The staff is overall nice and helpful, even though not all were able to communicate in English which sometimes was a problem. Safety and security-wise we think there is a potential for improvement (e.g. Door control) and the direct area is not the nicest/safest, even though it has good connection to public transport and a few nice restaurants directly in front of the door.

Dear Benedikt H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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