Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 815 reviews

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2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.809519, 151.842247

Telephone
Fax +61 2 4033 8900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE RESTAURANT & BAR

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  815 reviews

Customer review rating 5.0/5

Gary C. Couples - Confirmed reviews ALL

Well located comfortable stay

Dear Gary C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. It is our aim to provide excellent service, and we appreciate your kind words. Goodbye and best regards, Mercure Newcastle Airport

Customer review rating 5.0/5

Hugh J. Business - Confirmed reviews ALL

Nothing was too much trouble for the team. Awesome stay. Best corporate hotel in Newcastle.

Dear Hugh J., Thank you for your kind words regarding your recent stay at Mercure Newcastle Airport. We are delighted to hear that you appreciated our location, friendly staff, and dining options. It is always our aim to provide an exceptional experience for our guests. Best regards, Mercure Newcastle Airport

Customer review rating 4.0/5

Kerryn W. Business - Confirmed reviews ALL

Sadly our experience didn't start well. There was a major power outage as we arrived which through things out a little. It was obvious the hotel has not planned for such an event as the lack of communication with the staff soon became evident. As no food was available, even though we were told certain things were, then wernt, the hotel did offer us to be driven to the local pub do we could eat and we were very grateful. As accor + members there was only the usual drink vouchers but nothing welcoming in the room. No candles, no tourches and no power for 3 hours. Staff were as helpful as they could be

Dear Kerryn W., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location. However, we regret that your experience was impacted by the power outage upon your arrival. We understand how disruptive such events can be, and we appreciate your understanding of the situation and the efforts of our staff during this time. We strive to maintain clear communication with our guests, and it appears we fell short in this instance. Your comments regarding the availability of food and the welcome amenities for Accor members have been duly noted. We value your insights as they help us to enhance our guest experience in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back under more favorable circumstances. Best regards, Mercure Newcastle Airport

Customer review rating 4.5/5

Rob C. Couples - Confirmed reviews ALL

Overall and excellent experience! Will definitely stay again.

Dear Rob C., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, soundproofing, staff service, and food. Your enthusiasm for returning is greatly appreciated, and we look forward to welcoming you back for another excellent stay. Best regards, Mercure Newcastle Airport

Customer review rating 5.0/5

Peter S. Business - Confirmed reviews ALL

We had a 6:10am flight from Newcastle Airport, the hotel is in a great location to make that early flight. We had a nice dinner in the restaurant, and the room was comfortable and a high standard.

Dear Peter S., Thank you for your kind words regarding your recent stay. We are pleased to hear that our location suited your early flight and that you enjoyed your dining experience and the comfort of your room. We look forward to welcoming you back in the future. Best regards, Mercure Newcastle Airport

Other web-users rate our hotel

  • 235 reviews 8.7/10 Location
  • 419 reviews 8.3/10 Room
  • 487 reviews 9.1/10 Service
  • 281 reviews 8.3/10 Food
  • 195 reviews 9.3/10 Cleanliness
  • 76 reviews 4.6/10 Value
  • 57 reviews 7.9/10 Breakfast
  • 54 reviews 9.3/10 Vibe

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